I used to login with my phone number but my phone number is not in use

[dirklam1983]

My account seems not link to any email or Apple ID or any Facebook acccount. Without the phone number to receive the sms, I cannot login to my account to amend my subscriptions. Please help how I can login again to amend my subscription.

[AlejaR]

Hey @dirklam1983,

Thanks for posting in the Community and welcome. 

In this case, if your account is linked only to a phone number you can recover, it wouldn't be possible to linked to any other log in method (such as an email). This is because you need to be able to receive the code we text to you as a confirmation of any changes you might do in the account details. You can read more about it in this article.

That being said, the best way to go here would be to get in touch with our Customer Support team, so they can help you explore some other alternatives. You can find out how to contact them here.

We hope you found this helpful. We're always here to help.

[Rishabh369]

Hi. I had an Spotify account which I used for a long time, but today due to some mobile problems , i cleared the data of spotify and now I am unable to login to my spotify account with any of my email or number. I also forgot which email i used to login at that time as the account was a bit old. I tried to login with all my active emails, google login, number login, none of them bought my account back. I have the username of my old account which i followed with the new account i opened just now. It would be helpful if Spotify care help me retrieve my account. Please look into this matter

I have attached my old account profile screenshot 
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