Solved!! Listen to different playlists at the same time with Premium Duo
Moderator
118848 Views
36 replies
0 likes
- 118848 Views
- 36 replies
- 0 likes
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Solved!! How do I buy more listening hours for audiobooks
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
148906 Views
69 replies
10 likes
Premium for Family
- 148906 Views
- 69 replies
- 10 likes
Solved!! Basic Individual plan vs any premium plan
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
94390 Views
89 replies
4 likes
- 94390 Views
- 89 replies
- 4 likes
Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
292900 Views
162 replies
13 likes
- 292900 Views
- 162 replies
- 13 likes
Request for Refund of Unauthorized Charge
Subject: Request for Refund of Unauthorized ChargeDear Spotify Customer Support, I am writing to address an issue with an unauthorized charge to my account. I noticed that on 2024/12/17 at 1:13 AM, an amount of €8.99 was deducted from my bank account...
Subject: Request for Refund of Unauthorized Charge Dear Spotify Customer Support, I am writing to address an issue with an unauthorized charge to my account. I noticed that on 2024/12/17 a...
Visitor
1736 Views
2 replies
0 likes
- 1736 Views
- 2 replies
- 0 likes
Reimbursement
I requested the cancellation of the Premium subscription, as I did not know that I would be charged without prior notice before the end of the free period, I canceled the purchase on 04/08/2022 But I still haven't received the refund in my account, I...
I requested the cancellation of the Premium subscription, as I did not know that I would be charged without prior notice before the end of the free period, I canceled the purchase on 04/08/2022 But I...
Newbie
865 Views
2 replies
0 likes
- 865 Views
- 2 replies
- 0 likes
opzeggen abonnement
lukt niet om abonnement op te zeggen mijn rekening wordt volgende maand opgezegd ivm verhuizing buitenland
lukt niet om abonnement op te zeggen mijn rekening wordt volgende maand opgezegd ivm verhuizing buitenland
Spotify Star
707 Views
1 replies
0 likes
- 707 Views
- 1 replies
- 0 likes
Contact link
Where can I find the contact link to dúo plans ?
Where can I find the contact link to dúo plans ?
Spotify Star
789 Views
1 replies
0 likes
- 789 Views
- 1 replies
- 0 likes
Currently in family plan but want to go to my own individual plan
I am currently in a family plan but would like to leave for my individual premium but when I go to "change plan" it does not give me an option. How do I do that?
I am currently in a family plan but would like to leave for my individual premium but when I go to "change plan" it does not give me an option. How do I do that?
Spotify Star
744 Views
1 replies
0 likes
- 744 Views
- 1 replies
- 0 likes
Superuser Contribution Invalid Address
I'm trying to subscribe to a premium individual plan and when I enter my address it says it is not valid. I am typing the same address as is on my card statement and there are no spelling errors.
I'm trying to subscribe to a premium individual plan and when I enter my address it says it is not valid. I am typing the same address as is on my card statement and there are no spelling errors.
Casual Listener
7099 Views
22 replies
0 likes
- 7099 Views
- 22 replies
- 0 likes
Premium duo
PlanPremium DuoCountryUnited StatesDeviceiPhone 15 & android s21Operating System(iOS 10, Android My Question or Issuei have premium duo and I voted my boyfriend to join, we got into the link and all signed in but it is still showing he has the free p...
Plan Premium Duo Country United States Device iPhone 15 & android s21 Operating System (iOS 10, Android My Question or Issue i have premium duo and I voted my boyfriend to ...
Spotify Star
621 Views
1 replies
0 likes
- 621 Views
- 1 replies
- 0 likes
Soy parte de un plan familiar, no soy el titular y me cobran
soy parte de un plan familiar, no soy el titular y recibi un cargo a mi tarjeta de spotify
soy parte de un plan familiar, no soy el titular y recibi un cargo a mi tarjeta de spotify
Spotify Star
504 Views
1 replies
0 likes
- 504 Views
- 1 replies
- 0 likes
Two monthly payments
PlanPremium IndividualCountryBelgium DeviceiPhone 15Operating Systemios My Question or IssueHi,I have a premium individual account, paying 10.99 euro per month. But every month there's also a 17.99 euro payment taken from my bank account. Can somebod...
Plan Premium Individual Country Belgium Device iPhone 15 Operating System ios My Question or Issue Hi, I have a premium individual account, paying 10.99 euro per month. But ...
Spotify Star
741 Views
1 replies
0 likes
- 741 Views
- 1 replies
- 0 likes
Superuser Contribution Does my family plan change if I were to cancel my current family plan?
Since the family plan changed from 6 to 4 members, I'd like to ask if there will be a change in my subscription if I were to cancel it as my plan manager will be looking to leave the subscription soon and there is no way to change the plan manager wi...
Since the family plan changed from 6 to 4 members, I'd like to ask if there will be a change in my subscription if I were to cancel it as my plan manager will be looking to leave the subscription soo...
Moderator
808 Views
1 replies
0 likes
- 808 Views
- 1 replies
- 0 likes
My husband is inviting me to share his Duo premium account. Spotify says
Spotify says our addresses don't match -- but they do! We're stuck and would appreciate some help
Spotify says our addresses don't match -- but they do! We're stuck and would appreciate some help
Casual Listener
392 Views
4 replies
0 likes
- 392 Views
- 4 replies
- 0 likes
Superuser Contribution won’t accept correct visa card details
every time i put in my card it doesn’t work even though i put in the correct details it just keeps saying “The payment failed. Please try again, use a different payment card or a different payment method.” and i know it’s not funds
every time i put in my card it doesn’t work even though i put in the correct details it just keeps saying “The payment failed. Please try again, use a different payment card or a different payment me...
Not applicable
901 Views
4 replies
0 likes
- 901 Views
- 4 replies
- 0 likes
how to use a code i have
i have a code and dont know how to use it here
i have a code and dont know how to use it here
Spotify Star
1248 Views
1 replies
0 likes
- 1248 Views
- 1 replies
- 0 likes
Superuser Contribution How many devices can I use Spotify on with one Premium account
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...
Spotify Star
26375 Views
6 replies
0 likes
Number of devices on single premium account
- 26375 Views
- 6 replies
- 0 likes
Superuser Contribution Quiero que las renovaciones de suscripción sea autorizadas por mi casa mes
No quiero que los pagos sea descontados de mi tarjeta automáticamente cada mes. Quiero ser yo mismo el que tome la opción de pagar o no pagar el mes
No quiero que los pagos sea descontados de mi tarjeta automáticamente cada mes. Quiero ser yo mismo el que tome la opción de pagar o no pagar el mes
Moderator
474 Views
1 replies
0 likes
- 474 Views
- 1 replies
- 0 likes
Solved!! Will I lose my playlists if I chnange my billing date
Will I lose my playlists if I chnange my billing date by cancelling my subscription and then resubscribe on the day I want. This is the instruction by the FAQs but they don't say if you'll lose your playlists.
Will I lose my playlists if I chnange my billing date by cancelling my subscription and then resubscribe on the day I want. This is the instruction by the FAQs but they don't say if you'll lose your ...
Casual Listener
1090 Views
2 replies
0 likes
- 1090 Views
- 2 replies
- 0 likes
I signed up for a duo plan. But invite never arrived in email
I signed up for a duo plan, but emails sent to my wife to join the plan do not arrive. I have tried this repeatedly
I signed up for a duo plan, but emails sent to my wife to join the plan do not arrive. I have tried this repeatedly
Spotify Star
546 Views
1 replies
0 likes
- 546 Views
- 1 replies
- 0 likes
Change country + address + payment method
I'm trying to change payment method as I've moved from US to Canada. I've changed the country setting to 'Canada' in the 'Edit Profile' page but when trying to change the address or add a new payment method, there is no option to change to Canada. So...
I'm trying to change payment method as I've moved from US to Canada. I've changed the country setting to 'Canada' in the 'Edit Profile' page but when trying to change the address or add a new payment...
Spotify Star
949 Views
1 replies
0 likes
- 949 Views
- 1 replies
- 0 likes
Premium Transfer
I was given a code for 3 months of free premium, but I accidentally created a new account and activated it there.Is it possible to somehow cancel or transfer the premium?/Or if it is not possible to transfer the premium, is it possible to somehow exp...
I was given a code for 3 months of free premium, but I accidentally created a new account and activated it there. Is it possible to somehow cancel or transfer the premium?/ Or if it is not possib...
Spotify Star
556 Views
1 replies
0 likes
- 556 Views
- 1 replies
- 0 likes
Plan
PlanPremiumCountryBelarusDeviceiPhone 14Operating SystemiOS 18 My Question or IssueI had a student subscription, but I didn't have a notification that I needed to confirm my student status. However, my plan was changed to an individual one, and accor...
Plan Premium Country Belarus Device iPhone 14 Operating System iOS 18 My Question or Issue I had a student subscription, but I didn't have a notification that I needed to confirm my ...
Spotify Star
561 Views
1 replies
0 likes
- 561 Views
- 1 replies
- 0 likes