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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152198 Views

69 replies

10 likes

Premium for Family
  • 152198 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98199 Views

89 replies

4 likes

  • 98199 Views
  • 89 replies
  • 4 likes

I’m trying to pay for premium duo. But it keep saying payment failed

It keeps saying payment failed but I have money. It won’t let me process my payment even after clicking “complete purchase” a bunch of times.

Visitor

It keeps saying payment failed but I have money. It won’t let me process my payment even after clicking “complete purchase” a bunch of times.

Bittencourt

Spotify Star

950 Views

1 replies

0 likes

  • 950 Views
  • 1 replies
  • 0 likes

Devices not recognizing the upgrade to premium

I paid for the premium subscription but it is not showing on any device, ie: online or on my phone

Visitor

I paid for the premium subscription but it is not showing on any device, ie: online or on my phone

Jose_M

Spotify Star

1063 Views

3 replies

1 likes

  • 1063 Views
  • 3 replies
  • 1 likes

Como faço para cancelar uma cobrança que não sei da onde está cobrando?

Cancelei minha conta Spotify Premium Individual, e ainda está cobrando. No meu perfil aparece como Spotify Free, mas ainda sim cobrou.

Visitor

Cancelei minha conta Spotify Premium Individual, e ainda está cobrando. No meu perfil aparece como Spotify Free, mas ainda sim cobrou.

Bittencourt

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ads kept playing even when I had Premium Mini

Ads kept playing when I was listening to music even though I had Premium Mini It happened on Macbook M1 & Window 10 PC Spotify App

Newbie

Ads kept playing when I was listening to music even though I had Premium Mini   It happened on Macbook M1 & Window 10 PC Spotify App

Not applicable

4620 Views

7 replies

2 likes

  • 4620 Views
  • 7 replies
  • 2 likes

Hi I have charged extra (sdg 11.29) instead of 10.28 for my premium

Hi I have been charged extra (sdg 11.29) instead of (Sgd 10.28) for my premium individual for 2 months

Visitor

Hi I have been charged extra (sdg 11.29) instead of (Sgd 10.28) for my premium individual for 2 months

Jose_M

Spotify Star

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Cancelled over a week ago but just been charged

PlanPremiumCountryUK My Question or IssueI cancelled my subscription and joined Tidal over a week ago, but have just been charged another month. Does anyone know why this would happen and if there’s a way of contacting Spotify to get a refund? Thanks...

Visitor

Plan Premium Country UK   My Question or Issue I cancelled my subscription and joined Tidal over a week ago, but have just been charged another month. Does anyone know why this would happe...

Jose_M

Spotify Star

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

What happens after I fail to pay for the three-month one-time payment plan?

Hello, my name is Gabriel, from Brazil. I'm thinking about signing up for the individual premium plan, where you make a single payment for three months via PIX, which is like a bank slip. What happens after the three-month period ends? If I want to c...

Newbie

Hello, my name is Gabriel, from Brazil. I'm thinking about signing up for the individual premium plan, where you make a single payment for three months via PIX, which is like a bank slip. What happen...

TanyaS

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Why can't I re-upgrade to Duo with gift card from the holidays?

I really like this platform, but the issues with different accounts are really FRUSTRATING!I had a duo account so my daughter could use it as well. My wife uses it so rarely that this has worked well.My daughter (13 years old) bought us a $99 gift ca...

Casual Listener

I really like this platform, but the issues with different accounts are really FRUSTRATING! I had a duo account so my daughter could use it as well.  My wife uses it so rarely that this has wor...

Paperpeople

Casual Listener

755 Views

2 replies

0 likes

  • 755 Views
  • 2 replies
  • 0 likes

Superuser Contribution Désolant…même en re-certifiant le paiement valide et accepté vous me répond

Désolant…même en re-certifiant le paiement valide et accepté vous me répondez que je perdrai bientôt mon abonnement PremiumDuo…Y-a t’il un pilote dans l’avion? Ou êtes-vous soumis seulement à l’IA ???Merci de me donner une réponse claire.Pour mémoire...

Visitor

Désolant…même en re-certifiant le paiement valide et accepté vous me répondez que je perdrai bientôt mon abonnement Premium Duo… Y-a t’il un pilote dans l’avion? Ou êtes-vous soumis seulement à l’I...

Novy

Moderator

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Wordt mijn abonnement gestopt

Ik heb een vraag wordt mijn abonnement vanaf de 25 januari gestopt

Visitor

Ik heb een vraag wordt mijn abonnement vanaf de 25 januari gestopt

Ximzend

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Help with subscription

Hi, I need help. My mother has an activated premium that is charged from her bank account. He needs to cancel it but he doesn't have access to the spotify account. He has no email or password and doesn't know what to do. I'm sorry to write like this,...

Casual Listener

Hi, I need help. My mother has an activated premium that is charged from her bank account. He needs to cancel it but he doesn't have access to the spotify account. He has no email or password and doe...

Jose_M

Spotify Star

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Reembolso cobrança indevida

Fui cobrada mas meu plano Premium não tenho

Visitor

Fui cobrada mas meu plano Premium não tenho

Jose_M

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing plans

Will I get charged for my individual plan if I just switched to a student plan? So like $11.99 + tax plus $5.99+ tax or will I just have to pay for the student one I just switched to?

Visitor

Will I get charged for my individual plan if I just switched to a student plan? So like $11.99 + tax plus $5.99+ tax or will I just have to pay for the student one I just switched to?

Vasil

Moderator

702 Views

1 replies

0 likes

  • 702 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me han cobrado de más en mi plan familiar

Hice el pago de una cuenta familiar que cuesta s/. 32.90 y me han cobrado s/. 36.53. Solicito un reembolso por favor

Visitor

Hice el pago de una cuenta familiar que cuesta s/. 32.90 y me han cobrado s/. 36.53. Solicito un reembolso por favor

AlejaR

Moderator

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

How do I cancel a 60 day free trial

I’m trying to cancel this 60 day free trial for premium and I’m having trouble doing that because it doesn’t show up on my profile. It ends march 10th of 2025 and I want to cancel it asap.

Visitor

I’m trying to cancel this 60 day free trial for premium and I’m having trouble doing that because it doesn’t show up on my profile. It ends march 10th of 2025 and I want to cancel it asap. 

Ximzend

Spotify Star

833 Views

1 replies

0 likes

  • 833 Views
  • 1 replies
  • 0 likes

I'm on Spotify Free but was charged $11.99 on 25 March - how do I get a refund?

PlanFreeCountryAustraliaDeviceSurface Pro 4/Google Pixel3Operating SystemWindows10, android My Question or IssueI would like a refund for an incorrect payment which I didn't subscribe for. My account also shows that I am on Spotify free....

Visitor

Plan Free Country Australia Device Surface Pro 4/Google Pixel3 Operating System Windows10, android   My Question or Issue I would like a refund for an incorrect payment which I didn't ...

mmstkss

Visitor

1892 Views

5 replies

0 likes

incorrect charge
  • 1892 Views
  • 5 replies
  • 0 likes

Solved!! Can't change plan from premium individual to duo

PlanPremium IndividualCountryBrazilDeviceSamsung Galaxy S23 UltraOperating SystemAndroid 14 My Question or IssueI have a premium individual account, acquired with a 90-day free promotion which will end next week. I am trying to change my plan to Duo ...

Casual Listener

Plan Premium Individual Country Brazil Device Samsung Galaxy S23 Ultra Operating System Android 14   My Question or Issue I have a premium individual account, acquired with a 90-day fr...

PerM1

Visitor

873 Views

3 replies

0 likes

  • 873 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't cancel my subscription. Every month it withdraws money

I can't cancel my satellitefi subscription. Every month it withdraws money, at the same time on the site says that the subscription is free and can not be canceled, although in fact the account is premium individual subscription. E-mail on the accoun...

Visitor

I can't cancel my satellitefi subscription. Every month it withdraws money, at the same time on the site says that the subscription is free and can not be canceled, although in fact the account is pr...

Joan

Moderator

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

I cancelled my premium account in a day but still I didn't get my refund

It has been 3 day I didn't not receive my money.i cancelled my premium account with in a day ,I tried their 2 months Free trial

Visitor

It has been 3 day I didn't not receive my money.i cancelled my premium account with in a day ,I tried their 2 months Free trial

Maxim

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes