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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 13192 Views
  • 24 replies
  • 2 likes
  • 13192 Views
  • 24 replies
  • 2 likes

I canceled my subscription but still charged me. I want to refund. And cancel my subscription.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Nasdaq_Nico
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

How do I change from Premium Duo to Premium Individual

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

I updated payment details, but charged on old payment method

I have a "Premium Family" subscription and I updated my payment information 2 months ago. Last month I was charged on the old payment method, but I didn't give it much weight, thinking it was due to the fact that I had updated the informations about ...

  • Regular
  • I have a "Premium Family" subscription and I updated my payment information 2 months ago.   Last month I was charged on the old payment method, but I didn't give it much weight, thinking it wa...
  • Maxim
  • Spotify Star
  • 388 Views
  • 11 replies
  • 0 likes
  • 388 Views
  • 11 replies
  • 0 likes

Superuser Contribution My saldo have been paid but my account didn't change to premium

I've buy my premium mini through OVO but my account didn't change to premium. My balance have been cutted.PlanPremiumCountryIndonesiaDeviceRedmi 12 4GOperating SystemAndroid 14 My Question or IssueHow to solve this problem?

  • Visitor
  • I've buy my premium mini through OVO but my account didn't change to premium. My balance have been cutted. Plan Premium Country Indonesia Device Redmi 12 4G Operating System Android 14 &nbsp...
  • Eni
  • Moderator
  • 163 Views
  • 1 replies
  • 1 likes
  • 163 Views
  • 1 replies
  • 1 likes

How to stop paying for someone else's subscription?

PlanPremiumCountryUnited States My Question or IssueMy ex signed up for Spotify Premium and I agreed to pay for it, so they signed up with my debit card. Well, the "ex" part should make it clear why I no longer want to be charged for it. The problem ...

  • Visitor
  • Plan Premium Country United States   My Question or Issue My ex signed up for Spotify Premium and I agreed to pay for it, so they signed up with my debit card. Well, the "ex" part should m...
  • Not applicable
  • 10478 Views
  • 3 replies
  • 1 likes
  • 10478 Views
  • 3 replies
  • 1 likes

Superuser Contribution Převod účtu

Dobrý den přeji, potřebovala bych poradit. Mám účet na Spotify pod bývalým partnerem, jelikož spolu už v jedné domácnosti nežijeme, chci si založit účet vlastní a zkontrolovat si, zda se mi převedla veškerá hudba. Když si chci založit nový účet - píš...

  • Visitor
  • Dobrý den přeji, potřebovala bych poradit.   Mám účet na Spotify pod bývalým partnerem, jelikož spolu už v jedné domácnosti nežijeme, chci si založit účet vlastní a zkontrolovat si, zda se mi ...
  • Joan
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

I purchased premium, but my family accout set it back to free

I purchased a premium account for 12 Months, but after joining a family accout it will be set back to free after just 2 months... how do I get back into my premium individual plan?

  • Visitor
  • I purchased a premium account for 12 Months, but after joining a family accout it will be set back to free after just 2 months... how do I get back into my premium individual plan?
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Existing Individual Plan, Offered 2 months Duo Trial For Free But Can't Upgrade

I was on an individual plan and saw that there was a promotion for Duo plan at the same price (AUD13.99) for two months and then at the end of the trial, being charged $19.99 However, I struggled to upgrade it with error showing each time. I decided ...

  • Visitor
  • I was on an individual plan and saw that there was a promotion for Duo plan at the same price (AUD13.99) for two months and then at the end of the trial, being charged $19.99   However, I stru...
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

I am paying for Premium but do not have the perks like no ads between songs

Hey everyone!! I have been a long time user of Spotify, it truly is a great service! I always listen to music while I am at work or surfing the net. That all said, I have been paying for Premium (individual) status, but still have ads between songs. ...

  • Visitor
  • Hey everyone!! I have been a long time user of Spotify, it truly is a great service! I always listen to music while I am at work or surfing the net. That all said, I have been paying for Premium (ind...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

France To Canada (Country, Address, Payment, Premium Familly)

Hello !I've been using Spotify Premium Familly with my wife and children for many years now. The account was created in France in 2010. I've moved from France to Québec (Canada) and no longer have my French bank account. I want to update my country, ...

  • Newbie
  • Hello ! I've been using Spotify Premium Familly with my wife and children for many years now. The account was created in France in 2010. I've moved from France to Québec (Canada) and no longer hav...
  • Maxim
  • Spotify Star
  • 696 Views
  • 1 replies
  • 0 likes
  • 696 Views
  • 1 replies
  • 0 likes

yearly Plan removed

I have used a yearly premium plan for over 10 years and this option has now been removed to monthly only so I decided against having a premium accountPlanmoved to a free accountCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operati...

  • Visitor
  • I have used a yearly premium plan for over 10 years and this option has now been removed to monthly only so I decided against having a premium account Plan moved to a free account Country UK Dev...
  • yestobelladona
  • Newbie
  • 1811 Views
  • 2 replies
  • 2 likes
  • 1811 Views
  • 2 replies
  • 2 likes

my 2cents on French Price Increase... Who's next?

10 year old French paying account (not a turkish one Listening on Sonos, Iphone, etc... My Question or Issue:Dear Spotify Team,I must express my disappointment regarding the recent email about raising my Premium subscription price to €11.12/month due...

  • Regular
  • 10 year old French paying account (not a turkish one 😉 Listening on Sonos, Iphone, etc...   My Question or Issue: Dear Spotify Team, I must express my disappointment regarding the recent e...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Superuser Contribution can’t join a family

I can’t join the family premium, because the address that i have to write is nonexistent in the options. all the other members found it, i just can’t. what can i do?

  • Visitor
  • I can’t join the family premium, because the address that i have to write is nonexistent in the options. all the other members found it, i just can’t. what can i do? 
  • Yordan
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

bonjour j'aimerais savoir pourquoi j'ai encore de la publicité

quand j'écoute de la musique j'ai de la publicité et pourtant je suis premium je paie $12.64 / mois le dernier paiement est passé le 14 mai 2024 et a coté de la facture il y a un numéro de marqué P2C342229F pouvez vous arranger cela s.v.p. merci

  • Visitor
  • quand j'écoute de la musique j'ai de la publicité et pourtant je suis premium je paie $12.64 / mois le dernier paiement est passé le 14 mai 2024 et a coté de la facture il y a un numéro de marqué P...
  • Bittencourt
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My card was charged with Spotify Stockholm SE which I did not subscribe

I was being charged with Stockholm SE on my credit card. I have not used my credit card to do any Spotify payment before, and I have checked my spotify account, there was no card linked to it.

  • Newbie
  • I was being charged with Stockholm SE on my credit card. I have not used my credit card to do any Spotify payment before, and I have checked my spotify account, there was no card linked to it.
  • Earnestmaganga
  • Visitor
  • 21799 Views
  • 9 replies
  • 1 likes
  • 21799 Views
  • 9 replies
  • 1 likes

no redeem code for spotify premium

PlanFree/PremiumCountryBrazilDeviceOperating SystemWindows 10 My Question or Issue there's a promotional offer to get spotify premium for 4months but the redeem code isn't sent. i've looked my email and spam folder but the code is nowhere. the link t...

  • Visitor
  • Plan Free/Premium Country Brazil Device Operating System Windows 10   My Question or Issue   there's a promotional offer to get spotify premium for 4months but the redeem code isn...
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Cant pay via mobile

PlanFree/PremiumCountryUKDeviceIphone 15 Pro MaxOperating SystemIOS My Question or IssueI used to pay via mobile for years and the last couple months i cancelled it, I am now wanting to use my mobile bill again to pay for it and it wont let me or giv...

  • Newbie
  • Plan Free/Premium Country UK Device Iphone 15 Pro Max Operating System IOS   My Question or Issue I used to pay via mobile for years and the last couple months i cancelled it, I am now...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Payment details box not loading to subscribe to Premium

Trying to renew my annual premium subscription and the payment details box just aren't loading. I've tried normal and incognito / private windows on Chrome, Firefox, Edge and Safari on my iPhone. Whether normal or incognito, for all the browsers I've...

  • Newbie
  • Trying to renew my annual premium subscription and the payment details box just aren't loading.   I've tried normal and incognito / private windows on Chrome, Firefox, Edge and Safari on my iP...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

[Subscription] Spotify cancelled my Hulu after I upgraded to Spotify Duo

I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user into a paying Spotify listener. Then I got an email sa...

  • Casual Listener
  • I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user int...
  • Gsalinas8
  • Newbie
  • 4816 Views
  • 16 replies
  • 5 likes
  • Subscription
  • 4816 Views
  • 16 replies
  • 5 likes

No Credit/Debit Card payment option

PlanPremium IndividualCountryPhilippines Device(iphone 12 pr & Huawei Matepad PaperMatteOperating System(iOS 17.4.1 & HarmonyOS 3.1.0.205) My Question or IssueI want to change my payment method from Gcash to my Visa card but I cannot find the card op...

  • Newbie
  • Plan Premium Individual Country Philippines   Device (iphone 12 pr & Huawei Matepad PaperMatte Operating System (iOS  17.4.1 & HarmonyOS 3.1.0.205)   My Question or I...
  • osornios
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes