Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 129310 Views
- 87 replies
- 10 likes
- 129310 Views
- 87 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 15422 Views
- 27 replies
- 3 likes
- 15422 Views
- 27 replies
- 3 likes
Solved!! Entering a Duo subscription but with an existing account in the family
My mom is currently using a premium individual plan through her cellular provider. Recently, they dropped Spotify because Spotify encourages users to pay directly to them. Being a senior citizen, she needs help paying digitally. So I want to help her...
- My mom is currently using a premium individual plan through her cellular provider. Recently, they dropped Spotify because Spotify encourages users to pay directly to them. Being a senior citizen, she...
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- Casual Listener
- 338 Views
- 2 replies
- 0 likes
- 338 Views
- 2 replies
- 0 likes
Help country problem
My account cant make any payment because acc cant make payment in malaysia currency RM please help
- My account cant make any payment because acc cant make payment in malaysia currency RM please help
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- Spotify Star
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Superuser Contribution subscription payment error with FUPS
I live in Turkey and I bought a family subscription, I have been paying for this regularly for 3 months, but this month I have problems and the payment cannot be made, my bank is FUPS and my other purchases work normally, except this particular purch...
- I live in Turkey and I bought a family subscription, I have been paying for this regularly for 3 months, but this month I have problems and the payment cannot be made, my bank is FUPS and my other pu...
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- Moderator
- 2327 Views
- 9 replies
- 0 likes
- 2327 Views
- 9 replies
- 0 likes
I claimed Spotify premium on xbox rewards but i didn’t receive the subscription
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 231 Views
- 1 replies
- 1 likes
- 231 Views
- 1 replies
- 1 likes
change payment date
How can I change the payment date
- How can I change the payment date
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- Spotify Star
- 259 Views
- 1 replies
- 0 likes
- 259 Views
- 1 replies
- 0 likes
Issues when trying to change family plan
PlanPremium Family CountryUSA DeviceMacbook Pro M1 Operating SystemSonoma 14 / Various Web Browsers Hi, I just moved to the USA from the UK. I updated address and payment info, no probs - but we don't use the audiobooks at all, so thought i'd change ...
- Plan Premium Family Country USA Device Macbook Pro M1 Operating System Sonoma 14 / Various Web Browsers Hi, I just moved to the USA from the UK. I upd...
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- Casual Listener
- 225 Views
- 2 replies
- 0 likes
- 225 Views
- 2 replies
- 0 likes
Paid for paypal but didn’t receive my upgrade
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
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- Spotify Star
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes
Payment
My Question or IssueIf I miss a payment this month is there a grace period to catch up next month? thanks
- My Question or Issue If I miss a payment this month is there a grace period to catch up next month? thanks
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- Spotify Star
- 4454 Views
- 1 replies
- 0 likes
- 4454 Views
- 1 replies
- 0 likes
Duo to Family Upgrade Problem
I recently moved and began converting my home into a smart home. Part of that includes upgrading my subscription from duo to family. Unfortunately I keep getting and error message saying I'm ineligible for upgrade. Any advice would be great.PlanPremi...
- I recently moved and began converting my home into a smart home. Part of that includes upgrading my subscription from duo to family. Unfortunately I keep getting and error message saying I'm ineligib...
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- Spotify Star
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
My account got hacked and they changed my plan
Hey guys,recently i got hacked and i don't know how. The hackers changed my plan from duo to family. I just got aware of it and changed my password and i logged out of everywhere. I wanted to know if spotify could refound me this month?I'm asking her...
- Hey guys, recently i got hacked and i don't know how. The hackers changed my plan from duo to family. I just got aware of it and changed my password and i logged out of everywhere. I wanted to know ...
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- Spotify Star
- 272 Views
- 1 replies
- 0 likes
- 272 Views
- 1 replies
- 0 likes
Can't use code for Premium trial
I received a 3 month Premium subscription trial from Microsoft.I enter the code and I get "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."I don't believe I've ever had Premium before.
- I received a 3 month Premium subscription trial from Microsoft. I enter the code and I get "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." I don't believe ...
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- Spotify Star
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Premium duo
I share a premium duo but can’t listen to booksPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- I share a premium duo but can’t listen to books Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Window...
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- Spotify Star
- 237 Views
- 2 replies
- 0 likes
- 237 Views
- 2 replies
- 0 likes
Solved!! Plan modification
Hi everybody! With my wife we have a Duo plan. My doughter has her own account. How can we get together in a family plan?
- Hi everybody! With my wife we have a Duo plan. My doughter has her own account. How can we get together in a family plan?
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- Spotify Star
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Superuser Contribution Subscribed to premium duo, can't add second person from the same computer
PlanPremium DuoCountryCanadaMy Question or IssueI just subscribed to Premium Duo and I'm trying to add the second person from the same computer I used to create the manager, and it says the person is in a different country.
- Plan Premium Duo Country Canada My Question or Issue I just subscribed to Premium Duo and I'm trying to add the second person from the same computer I used to create the manager, and it says the...
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- Moderator
- 2235 Views
- 8 replies
- 1 likes
- 2235 Views
- 8 replies
- 1 likes
Solved!! Cannot access premium spotify despite paying. Cannot manage members as well.
PlanPremiumCountryUSADeviceiPhone 15 and PCOperating SystemiOS 10, Windows 10, Windows 11 My Question or IssueI recently resubscribed to Spotify Premium due to an error on behalf of my auto-renewal plan using PayPal. Unfortunately when I resubscribed...
- Plan Premium Country USA Device iPhone 15 and PC Operating System iOS 10, Windows 10, Windows 11 My Question or Issue I recently resubscribed to Spotify Premium due to an error on be...
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- Spotify Star
- 2343 Views
- 10 replies
- 1 likes
- 2343 Views
- 10 replies
- 1 likes
Cuando intento actualizar mi método de pago me aparece otro plan premium
Comparto Premium Dúo con otra persona, soy la titular. Necesito cambiar mi método de pago porque la tarjeta que usaba ya no está disponible, pero cuando voy al formulario para hacerlo, la compra que me aparece es de Premium Individual. No he realizad...
- Comparto Premium Dúo con otra persona, soy la titular. Necesito cambiar mi método de pago porque la tarjeta que usaba ya no está disponible, pero cuando voy al formulario para hacerlo, la compra que ...
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- Spotify Star
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Student account not allowing me to sign up
I currently have a spotify premium family account but at £19.99 I've decided it's way too expensive (sorry family), so I am trying to sign up for the student premium account. I have used the SheerID verification and have been verified as a student un...
- I currently have a spotify premium family account but at £19.99 I've decided it's way too expensive (sorry family), so I am trying to sign up for the student premium account. I have used the SheerID ...
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- Spotify Star
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
Ich habe meine Email Adresse nicht mehr im Kopf ich weiss sie nicht mehr
Ich komm nicht auf mein Konto da ich Passwort und Email nicht weiß
- Ich komm nicht auf mein Konto da ich Passwort und Email nicht weiß
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- Spotify Star
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
I can't switch plan from Premium individual redeemed from key to family
I bought spotify gift annual gift card and I want to switch my plan to Family right now but i can't
- I bought spotify gift annual gift card and I want to switch my plan to Family right now but i can't
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- Spotify Star
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Superuser Contribution Umzug von Schweiz nach Deutschland
Nach Umzug von der Schweiz nach Deutschland kann ich meine Zahlungsart nicht anpassen. Das System meldet: "Diese Zahlungsart passt nicht zu deinem Land." Ich kann jedoch nirgendwo das Land von Schweiz auf Deutschland ändern.
- Nach Umzug von der Schweiz nach Deutschland kann ich meine Zahlungsart nicht anpassen. Das System meldet: "Diese Zahlungsart passt nicht zu deinem Land." Ich kann jedoch nirgendwo das Land von Schwei...
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- Moderator
- 186 Views
- 2 replies
- 0 likes
- 186 Views
- 2 replies
- 0 likes