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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123977 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
44198 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
217304 Views
139 replies
12 likes
I updated payment method and paid balance, but I still can’t open the app.
I updated payment method and paid balance, but I still can’t open the app.
Spotify Star
130 Views
1 replies
1 likes
when putting in the same address it keeps saying the address she’s putting in is in another country? Meanwhile we’re doing it standing next to each other in our house… could someone please help me get her added to my plan. I don’t understand why I ha...
when putting in the same address it keeps saying the address she’s putting in is in another country? Meanwhile we’re doing it standing next to each other in our house… could someone please help me ge...
Spotify Star
178 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
452 Views
1 replies
0 likes
Plan Premium Individual Country Philippines Device Google Pixel 7 Operating System Android 14 My Question or Issue I am unable to pay for premium with my Smart load. I don't know why this is, as I was able to pay for it previously, and I have more th...
Plan Premium Individual Country Philippines Device Google Pixel 7 Operating System Android 14 My Question or Issue I am unable to pay for premium with my Smart load. I don'...
Casual Listener
10314 Views
10 replies
0 likes
PlanPremium DuoCountryGERMANY My Question or IssueApp confirms that I'm on the premium subscription. Since this morning, listening is interrupted by Ads. Ads are played between tracks and during podcasts. They are not part of the podcast episode, but...
Plan Premium Duo Country GERMANY My Question or Issue App confirms that I'm on the premium subscription. Since this morning, listening is interrupted by Ads. Ads are played between track...
Casual Listener
1381 Views
6 replies
2 likes
I would like to know if you have already completed a 3 month free trial for normal Spotify premium, will you also be able to get a 3 month free trial for spotify family if you decide to join. Also if the answer is no, will you not get another free tr...
I would like to know if you have already completed a 3 month free trial for normal Spotify premium, will you also be able to get a 3 month free trial for spotify family if you decide to join....
Moderator
2282 Views
6 replies
0 likes
i’ve been looking forward to my telco bill and i noticed that my subscription is being charged for 2 times
i’ve been looking forward to my telco bill and i noticed that my subscription is being charged for 2 times
Moderator
486 Views
1 replies
0 likes
I have cars with enough money but it won’t let me enter it into the payment method. Then I tried a different card and it said it didn’t work.
I have cars with enough money but it won’t let me enter it into the payment method. Then I tried a different card and it said it didn’t work.
Moderator
594 Views
1 replies
0 likes
Hi There, This morning my family members got an email that they could no longer use our Family Plan, because I canceled the subscription. The only thing is that I haven't cancelled the subscription. Upon checking my account I discovered that my last ...
Hi There, This morning my family members got an email that they could no longer use our Family Plan, because I canceled the subscription. The only thing is that I haven't cancelled the subsc...
Visitor
466 Views
3 replies
1 likes
I would like to know if I can renew my subscription if I purchase a gift card fo r 99.00.
I would like to know if I can renew my subscription if I purchase a gift card fo r 99.00.
Regular
455 Views
2 replies
0 likes
I am writing to address an unexpected billing issue with my Spotify Premium subscription. My current subscription was set to renew on November 17, 2024, with a recurring auto-payment on that date. However, my credit card was charged ₹119 prematurely ...
I am writing to address an unexpected billing issue with my Spotify Premium subscription. My current subscription was set to renew on November 17, 2024, with a recurring auto-payment on that date. Ho...
Spotify Star
745 Views
2 replies
0 likes
Hello, I have a question, can spotify support remove premium from my account at my request? My subscription is located in a region where there are no podcasts, I recently left for another country and in this region podcasts are included in the subscr...
Hello, I have a question, can spotify support remove premium from my account at my request? My subscription is located in a region where there are no podcasts, I recently left for another country and...
Spotify Star
739 Views
1 replies
0 likes
Is there an easy way to keep my playlists, podcast follows etc when changing from duo to individual (my daughter passed away this year). They say to cancel subs from duo and rejoin but what happens to all of my info. Thank you
Is there an easy way to keep my playlists, podcast follows etc when changing from duo to individual (my daughter passed away this year). They say to cancel subs from duo and rejoin but what happens t...
Moderator
1144 Views
3 replies
0 likes
PlanPremiumCountryIndia Device(windows laptop,Realme narzo)Operating System(Android,Windows 11) My Question or IssueNo premium on my account even after paying.
Plan Premium Country India Device (windows laptop,Realme narzo) Operating System (Android,Windows 11) My Question or Issue No premium on my account even after paying.
Not applicable
1084 Views
4 replies
0 likes
I am trying to do the same thing. My husband is not able yo accept my invite for the duo plan now that we have canceled and re-signed up. Can you help with this? Are we supposed to wait until the other plan expires?
I am trying to do the same thing. My husband is not able yo accept my invite for the duo plan now that we have canceled and re-signed up. Can you help with this? Are we supposed to wait until the oth...
Spotify Star
149 Views
1 replies
0 likes
I want to gift my sister one but she listens to audio books more
I want to gift my sister one but she listens to audio books more
Spotify Star
354 Views
1 replies
0 likes
HiI want to access audio books but can't as the account manager is my wife. So I want to know if we cancel that plan and start another family plan in my name will I lose my playlists i've downloaded ? Will the playlists still be there just not for of...
Hi I want to access audio books but can't as the account manager is my wife. So I want to know if we cancel that plan and start another family plan in my name will I lose my playlists i've downloade...
Spotify Star
228 Views
3 replies
0 likes
Hello! I started my Spotify account while living in USA, but recently changed the settings to Panama since I moved. Premium has different price in both countries but I don't want to have my app in spanish or lose the playlists and browse suggestions ...
Hello! I started my Spotify account while living in USA, but recently changed the settings to Panama since I moved. Premium has different price in both countries but I don't want to have my app in sp...
Newbie
6044 Views
3 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had Spotify premium and have now gone onto a family plan but I am not paying for it. Will S...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had S...
Casual Listener
296 Views
2 replies
0 likes
PlanFree/PremiumCountryTurkeyDevice(iPhone 15 Pro, Windows laptop)Operating System(iOS 18, Windows 11) My Question or IssueI cant add my card to my account. When i try to buy the subscription it says that my account country is not the same as my card...
Plan Free/Premium Country Turkey Device (iPhone 15 Pro, Windows laptop) Operating System (iOS 18, Windows 11) My Question or Issue I cant add my card to my account. When i try to buy...
Spotify Star
175 Views
1 replies
0 likes
