Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67779 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132859 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68756 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251790 Views
155 replies
13 likes
Foi realizada uma compra automática no débito sem minha autorização
Foi realizada uma compra automática no débito sem minha autorização
Moderator
221 Views
1 replies
0 likes
Hi. I want to gift my son Spotify premium student for a year. Can this be done or will I have to set up a monthly direct debit??? We’re in the UK on ios. thanks.
Hi. I want to gift my son Spotify premium student for a year. Can this be done or will I have to set up a monthly direct debit??? We’re in the UK on ios. thanks.
Casual Listener
1020 Views
2 replies
0 likes
Hello,We are considering the possibility of gifting our employees a Spotify subscription for one of our upcoming celebrations. Is there a way to purchase 12-month gift cards in Ukraine, or perhaps arrange this directly with Spotify? Does Spotify have...
Hello, We are considering the possibility of gifting our employees a Spotify subscription for one of our upcoming celebrations. Is there a way to purchase 12-month gift cards in Ukraine, or perhap...
Moderator
729 Views
1 replies
1 likes
I need Explaination
I need Explaination
Visitor
5596 Views
7 replies
0 likes
upgraded yesterday.
upgraded yesterday.
Visitor
664 Views
4 replies
0 likes
So valentine's day is coming up and I would like to buy a spotify premium giftcard for someone in another country, but from what I've seen, the gift cards you can buy at stores are only redeemable in the country you bought it in, and I can't find a w...
So valentine's day is coming up and I would like to buy a spotify premium giftcard for someone in another country, but from what I've seen, the gift cards you can buy at stores are only redeemable in...
Moderator
3063 Views
3 replies
0 likes
PlanPremiumCountryNigeriaDevicePc windows/mobile android My Question or IssueMy phone shows my subscription as it will end on 1970, on my pc it shows as 1 year. please help
Plan Premium Country Nigeria Device Pc windows/mobile android My Question or Issue My phone shows my subscription as it will end on 1970, on my pc it shows as 1 year. please help...
Moderator
228 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 8, Amazon EchoOperating SystemiOS, Windows 10 My Question or Issue I want to gift a non-technical music lover a Spotify Premium account, and continue paying for the subscription fees going forward. Assume they aren't ...
Plan Premium Country US Device iPhone 8, Amazon Echo Operating System iOS, Windows 10 My Question or Issue I want to gift a non-technical music lover a Spotify Premium accoun...
Visitor
434 Views
2 replies
0 likes
I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a song, my stream gets paused. And vice versa. I use the...
I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a son...
Not applicable
3044 Views
6 replies
0 likes
Me piden correo electrónico y no tengo
Me piden correo electrónico y no tengo
Moderator
196 Views
1 replies
0 likes
Old phone got factory reset. Spotify is on autopay. Need to renew my subscription, don't have a computer.
Old phone got factory reset. Spotify is on autopay. Need to renew my subscription, don't have a computer.
Moderator
208 Views
1 replies
0 likes
iPhone 15pro ios 18 im confused about the pricing for the 2 month trial. I’m an Apple Music person and I hate it so I thought I’d try this… but so far this is a bad sign.
iPhone 15pro ios 18 im confused about the pricing for the 2 month trial. I’m an Apple Music person and I hate it so I thought I’d try this… but so far this is a bad sign.
Spotify Star
1030 Views
1 replies
0 likes
Need to cancel but do not have anything connected....email wise etc...all it is is my card that we know
Need to cancel but do not have anything connected....email wise etc...all it is is my card that we know
Spotify Star
161 Views
1 replies
0 likes
PlanSpotify DuoCountryCroatiaDeviceGalaxy s21 ultra My Question or IssueI was wondering how Spotify duo works..I would like to add my sister to the plan. We live together at the same address. But we travel a lot (separately).. and most of the time ar...
Plan Spotify Duo Country Croatia Device Galaxy s21 ultra My Question or Issue I was wondering how Spotify duo works.. I would like to add my sister to the plan. We live together at th...
Not applicable
1536 Views
2 replies
0 likes
Ive been getting emails from Spotify for a while about the 3-month free premium individual plan so i decided to get it. Although i got it on my old account with my card, once i realized this i canceled it and tried to do it again but on my current Sp...
Ive been getting emails from Spotify for a while about the 3-month free premium individual plan so i decided to get it. Although i got it on my old account with my card, once i realized this i cancel...
Visitor
1820 Views
3 replies
0 likes
I'm a 1st time user and I buy the spotify individual plan by 'get premium individual', What If I cancel my premium straight after buying the plan? Will I still get premium for 3 months then after it won't auto renew after the 3 months?
I'm a 1st time user and I buy the spotify individual plan by 'get premium individual', What If I cancel my premium straight after buying the plan? Will I still get premium for 3 months then after it ...
Spotify Star
295 Views
1 replies
0 likes
Hello, I was gifted a spotify premium giftcard valid for 12 months of premium. The gift card pin number is not working. I've already tried changing the 0 to a O and lower vs. upper case letters and nothing is working. I have read the help boards abou...
Hello, I was gifted a spotify premium giftcard valid for 12 months of premium. The gift card pin number is not working. I've already tried changing the 0 to a O and lower vs. upper case letters and n...
Not applicable
1886 Views
11 replies
1 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Visitor
8795 Views
4 replies
0 likes
“It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get Premium Student.“What does this even mean? I was trying to pay first time for Premium Student, I filled out the form, everything was oka...
“It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get Premium Student.“ What does this even mean? I was trying to pay first time for Premi...
Spotify Star
276 Views
1 replies
0 likes
