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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

69863 Views

31 replies

2 likes

Account
  • 69863 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

155227 Views

69 replies

10 likes

Premium for Family
  • 155227 Views
  • 69 replies
  • 10 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

silmhirsch

Casual Listener

304211 Views

168 replies

13 likes

  • 304211 Views
  • 168 replies
  • 13 likes

Pague por mi plan individual y se me cobro el doble de lo que sale este.

Pague $2499 (argentina) el día 17/10 y el servicio de plan individual había vencido el 5/10. Aún así cuando pague se me cobro dos veces el monto ¿es porqué se venció?

Visitor

Pague $2499 (argentina) el día 17/10 y el servicio de plan individual había vencido el 5/10. Aún así cuando pague se me cobro dos veces el monto ¿es porqué se venció?

Not applicable

360 Views

2 replies

0 likes

  • 360 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Change currency

I'm on the premiun plan and the currency is in aus dollars how do I change it to euros? Heather

Newbie

  I'm on the premiun plan and the currency is in aus dollars how do I change it to euros?   Heather 

Not applicable

49595 Views

15 replies

1 likes

  • 49595 Views
  • 15 replies
  • 1 likes

spotify took my money but it isn't changing to premium

Plani paid for premium but my spotify is stuck on free?? Devicexiaomi 10cOperating Systemandroid My Question or Issuei already paid for premium (individual) and i've been reloading, logging out and back in for the past 10 minutes but it's STILL stuck...

Casual Listener

Plan i paid for premium but my spotify is stuck on free??   Device xiaomi 10c Operating System android   My Question or Issue i already paid for premium (individual) and i've been ...

alexturnertable

Casual Listener

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment done still showing subscription will get cancelled

Hello spotify, I already got deducted the funds for my subscription, but in the app its showed that you couldnt receive payment and change the payment method, but the momey is already deducted. What to do?PlanPrremium duoCountryIndia Device(Samsung g...

Visitor

Hello spotify, I already got deducted the funds for my subscription, but in the app its showed that you couldnt receive payment and change the payment method, but the momey is already deducted. What ...

Joan

Moderator

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Solved!! Plan changed after payment update

PlanPremium+HuluCountryUnited StatesDevice(Samsung Galaxy S10+)Operating System(Android Oreo) My Question or IssueI updated my card number and now I can't access Hulu anymore.

Casual Listener

Plan Premium+Hulu Country United States Device (Samsung Galaxy S10+) Operating System (Android Oreo)   My Question or Issue I updated my card number and now I can't access Hulu an...

Maxim

Spotify Star

1551 Views

4 replies

0 likes

  • 1551 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium for someone else on their account from another country

Heyo! For Valentines day I wanted to get my long distance girlfriend Spotify premium. I have her account login and I was looking over the checkout process and started wondering if changing the country to Sweden during checkout (where I reside) from N...

Newbie

Heyo! For Valentines day I wanted to get my long distance girlfriend Spotify premium. I have her account login and I was looking over the checkout process and started wondering if changing the countr...

OscarDC

Moderator

1010 Views

1 replies

0 likes

  • 1010 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Purchase Premium Sub

PlanFreeCountryUSADeviceiPhone 14Operating System18.1.1 My Question or IssueCannot purchase premium sub on browser via my pc nor my phone. Incognito browser also failed to resolve this. My accounts have funds and I’ve tried every debit/credit card I ...

Visitor

Plan Free Country USA Device iPhone 14 Operating System 18.1.1   My Question or Issue Cannot purchase premium sub on browser via my pc nor my phone. Incognito browser also failed to re...

Ivelina

Moderator

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

I want to change my bank account for payment.

I want to change my bank account for payment but when I tried to change the upi id it took me to my upi app for payment of 59. What this charge is for. I paid 59rs yesterday only for my plan renewal. Why will I pay for it again.

Visitor

I want to change my bank account for payment but when I tried to change the upi id it took me to my upi app for payment of 59. What this charge is for. I paid 59rs yesterday only for my plan renewal....

Maxim

Spotify Star

725 Views

1 replies

0 likes

  • 725 Views
  • 1 replies
  • 0 likes

Cancel account please.

I'm moving and would like to cancel my account.

Visitor

I'm moving and would like to cancel my account.

Maxim

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

i have a duo account and want to switch to family account but wont let me

i was invited to join family plan, I currently have a duo plan. When i put in my address it says try again later, even though we have the same address. no matter what i do it wont let me. I am doing this on my computer through the invite link.

Visitor

i was invited to join family plan, I currently have a duo plan. When i put in my address it says try again later, even though we have the same address. no matter what i do it wont let me. I am doi...

Maxim

Spotify Star

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
  • 0 likes

Re-invite a family member

Plan: PremiumCountry: NorwayDevice: Several (Lenovo laptop, SONY Xperia, Macbook, iPhone)Operating System: Several (iOS 10, Android, Windows 10) My Question or IssueHow can I re-invite a family member (who was already invited once, and now my premium...

Regular

Plan: Premium Country: Norway Device: Several (Lenovo laptop, SONY Xperia, Macbook, iPhone) Operating System: Several (iOS 10, Android, Windows 10)   My Question or Issue How can I re-invi...

Not applicable

3963 Views

6 replies

1 likes

  • 3963 Views
  • 6 replies
  • 1 likes

if my credit card got cancelled and reinstated, will spotify charge after?

My credit card got cancelled for long enough that our premium family plan got downgraded to a free plan. I want to pay for premium with a different card but still intend on having the other one reinstated. Will spotify still continue charging the oth...

Newbie

My credit card got cancelled for long enough that our premium family plan got downgraded to a free plan. I want to pay for premium with a different card but still intend on having the other one reins...

Anyk17

Spotify Star

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Gift card

PlanFree/PremiumCountryCanada Device(iPhone 15)Operating System) My Question or Issueis it possible to transfer gift card funds from one spotify account to another? i put at $60 gift card on the wrong account and was hoping to transfer the card to my...

Visitor

  Plan Free/Premium Country Canada  Device (iPhone 15) Operating System)   My Question or Issue is it possible to transfer gift card funds from one spotify account to another...

Maxim

Spotify Star

433 Views

1 replies

0 likes

discusson
Question
  • 433 Views
  • 1 replies
  • 0 likes

I can't change the country/region settings

When I go to the page where there's the option to change your country - it doesn't even let me click or select the dropdown menu. I've tried website browser and followed all the steps

Visitor

When I go to the page where there's the option to change your country - it doesn't even let me click or select the dropdown menu. I've tried website browser and followed all the steps

Jose_M

Spotify Star

966 Views

1 replies

0 likes

  • 966 Views
  • 1 replies
  • 0 likes

Payment method and country don't match error when they do match

I've always bought premium with a different card before and had no problem purchasing it. That card is issued in Vietnam and my country is set as Vietnam. Now I'm trying to purchase premium with another card and I keep getting this "Payment method an...

Casual Listener

I've always bought premium with a different card before and had no problem purchasing it. That card is issued in Vietnam and my country is set as Vietnam. Now I'm trying to purchase premium with anot...

Maxim

Spotify Star

1276 Views

3 replies

0 likes

  • 1276 Views
  • 3 replies
  • 0 likes

Buenos días! Señores me han estado haciendo un cobro por Spotify Stockholm.

Señores, por varios meses me han estado haciendo cobros indebidos por Spotify Stockholm, por favor... que significa esto? Yo no los he autorizado, solicito el reintegro del dinero y que no continúen estos cobros automáticos.

Visitor

Señores, por varios meses me han estado haciendo cobros indebidos por Spotify Stockholm, por favor... que significa esto? Yo no los he autorizado, solicito el reintegro del dinero y que no continúen ...

osornios

Spotify Star

846 Views

1 replies

0 likes

  • 846 Views
  • 1 replies
  • 0 likes

Solved!! replace account in duo membership

i have a duo membership with my partner and am the plan manager. i recently deleted facebook and my username is now random numbers so i'd like to create a new account not connected to a facebook. how should i go about transferring my duo membership t...

Visitor

i have a duo membership with my partner and am the plan manager. i recently deleted facebook and my username is now random numbers so i'd like to create a new account not connected to a facebook. how...

osornios

Spotify Star

1131 Views

1 replies

0 likes

  • 1131 Views
  • 1 replies
  • 0 likes