Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62588 Views
- 43 replies
- 3 likes
- 62588 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8119 Views
- 23 replies
- 2 likes
- 8119 Views
- 23 replies
- 2 likes
Superuser Contribution Premium was charged to my bank, but I didnt get it.
PlanFree/PremiumCountryUSADeviceBought on Iphone 13Operating SystemChecked on windows 10 desktop My Question or IssueI bought the 10.99/3 months sub. It kept saying the payment wouldn't process although I have money in my account. I gave up trying to...
- Plan Free/Premium Country USA Device Bought on Iphone 13 Operating System Checked on windows 10 desktop My Question or Issue I bought the 10.99/3 months sub. It kept saying the payme...
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- Moderator
- 131 Views
- 1 replies
- 0 likes
- 131 Views
- 1 replies
- 0 likes
Preiserhöhung akzeptieren
Hallo,Ich würde gerne die aktuelle Preiserhöhung bestätigen.In der App und im online Portal kann ich das nicht machen, da mein Abo über den Play Store verwaltet wird.Im Play Store finde ich auch keine Möglichkeit zur Bestätigung.Einfach nichts tun, g...
- Hallo, Ich würde gerne die aktuelle Preiserhöhung bestätigen. In der App und im online Portal kann ich das nicht machen, da mein Abo über den Play Store verwaltet wird. Im Play Store finde ich auc...
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- Casual Listener
- 292 Views
- 2 replies
- 0 likes
- 292 Views
- 2 replies
- 0 likes
I am being billed for 2 different accounts on 2 different credit cards and
need to cancel one of them.
- need to cancel one of them.
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- Spotify Star
- 106 Views
- 1 replies
- 0 likes
- 106 Views
- 1 replies
- 0 likes
Changed a country - and can't pay for my Subscription
I've got an issue with my subscription. I've moved to other country, and now I try to change my debit card data to keep my subscription alive. I tried to do it multiple timesm, and here are my users cases:Case 1:1. I went to "Update payment method", ...
- I've got an issue with my subscription. I've moved to other country, and now I try to change my debit card data to keep my subscription alive. I tried to do it multiple timesm, and here are my users ...
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- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Premium Individual getting ads
PlanPremiumCountry My Question or IssueI have been a Premium subscriber for ages, but this morning I started getting ads. I am not listening to podcasts, only music. What gives?
- Plan Premium Country My Question or Issue I have been a Premium subscriber for ages, but this morning I started getting ads. I am not listening to podcasts, only music. Wha...
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- Spotify Star
- 251 Views
- 7 replies
- 1 likes
- 251 Views
- 7 replies
- 1 likes
Updating my credit card I receive" payment method and country don't match".
my address is in the united states and my account is set to us. I am connecting from there, I never go anywhere else. my new credit card is a discover card issued in the US. Something is wrong and there is no where to report the bug that I can find o...
- my address is in the united states and my account is set to us. I am connecting from there, I never go anywhere else. my new credit card is a discover card issued in the US. Something is wrong and...
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- Casual Listener
- 357 Views
- 4 replies
- 0 likes
- 357 Views
- 4 replies
- 0 likes
Solved!! Not possible to confirm address in accepting duo
PlanDuoCountryBelgiumDeviceHuawei p30Operating Systemandroid My Question or IssueI bought Spotify Premium Duo and invited my wife via whatsapp and email, but my wife is unable to use it, as whenever he confirms the address, it says "There was a probl...
- Plan Duo Country Belgium Device Huawei p30 Operating System android My Question or Issue I bought Spotify Premium Duo and invited my wife via whatsapp and ema...
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- Casual Listener
- 238 Views
- 5 replies
- 0 likes
- 238 Views
- 5 replies
- 0 likes
Premium Subscription
PlanFreeCountry Device(NOTHING Phone (1))Operating System(Android 13) My Question or IssueI was trying to get the premium subscription for the offer price ₹119 for 3 months. Money was deducted from my bank account but I did not get the subscription. ...
- Plan Free Country Device (NOTHING Phone (1)) Operating System (Android 13) My Question or Issue I was trying to get the premium subscription for the offer price ₹119 for 3 mon...
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- Spotify Star
- 120 Views
- 1 replies
- 0 likes
- 120 Views
- 1 replies
- 0 likes
Website will not let me support a podcast
Hello. I'm on the free plan (I just made an account to try to see if that would help, it didn't), in Canada, and I've tried it on both my macbook air (sonoma 14.1.2, mid-2023 model) and my phone (android version 14, Samsung Galaxy S23 Ultra, on its c...
- Hello. I'm on the free plan (I just made an account to try to see if that would help, it didn't), in Canada, and I've tried it on both my macbook air (sonoma 14.1.2, mid-2023 model) and my p...
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- Spotify Star
- 168 Views
- 3 replies
- 0 likes
- 168 Views
- 3 replies
- 0 likes
I want access to my other account from my old phone I've had Spotify for a
updated my phone but my account was losted
- updated my phone but my account was losted
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- Spotify Star
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Premium Duo address doesn't match for Spotify
Hi there,I have subscribed duo premium for my husband and myself, and he can’t join it we have the exact same address on Spotify we've checked 10 times even on the same computer and when he put the address, the message says that we are not at the sam...
- Hi there, I have subscribed duo premium for my husband and myself, and he can’t join it we have the exact same address on Spotify we've checked 10 times even on the same computer and when he ...
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- Spotify Star
- 101 Views
- 1 replies
- 0 likes
- 101 Views
- 1 replies
- 0 likes
Can't access 90 day free premium
Hello, I received an email offer for free premium access for 90 days. I set it up but was not asked to create a password. I cannot access the premium service now and there is no way to log in as I never set up a password. How can I access premium? If...
- Hello, I received an email offer for free premium access for 90 days. I set it up but was not asked to create a password. I cannot access the premium service now and there is no way to log in as I ne...
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- Spotify Star
- 116 Views
- 1 replies
- 0 likes
- 116 Views
- 1 replies
- 0 likes
How do I "upgrade" from Premium to Premium Duo?
PlanPremiumCountryCHMy Question or IssueI want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)?If I choose to switch from Premium to Premium Duo, I get a notification that I'll...
- Plan Premium Country CH My Question or Issue I want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)? If I choose to swi...
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- Spotify Star
- 2354 Views
- 3 replies
- 0 likes
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Account
- 2354 Views
- 3 replies
- 0 likes
"Enter a valid address" can't change payment method, or change from Family to Duo because of this
PlanPremiumCountryUSADevicePC I'm trying to change my payment method and also change from Family to Duo. My address is constantly given an error along with the message: "Enter a valid address" I've tried using Chrome and Firefox along with Incognito ...
- Plan Premium Country USA Device PC I'm trying to change my payment method and also change from Family to Duo. My address is constantly given an error along with the message: "Enter a va...
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- Spotify Star
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Moving my Uruguayan account to Netherlands
PlanPremium FamilyCountryFrom Uruguay to Netherlands Hello, I have a family plan from Uruguay that I want to be removed from and open a Family Plan in the Netherlands since I just moved here. How can I do that? Thanks
- Plan Premium Family Country From Uruguay to Netherlands Hello, I have a family plan from Uruguay that I want to be removed from and open a Family Plan in the Netherlands since I just mo...
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- Spotify Star
- 149 Views
- 3 replies
- 0 likes
- 149 Views
- 3 replies
- 0 likes
Superuser Contribution I was triple charged
I was charged twice on 8/12/2023 by 6:41PM WAT and charged again on 10/12/2023 by 1:16PM WAT. How do I go about getting my refund?
- I was charged twice on 8/12/2023 by 6:41PM WAT and charged again on 10/12/2023 by 1:16PM WAT. How do I go about getting my refund?
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- Moderator
- 123 Views
- 1 replies
- 0 likes
- 123 Views
- 1 replies
- 0 likes
Can't switch to Duo
PlanPremiumCountryUS DeviceGalaxy A20, Moto G Stylus, Desktop My Question or IssueWe cannot switch either of our accounts from premium individual to premium duo. When we try (on any device) we get an error message "Oops! Something went wrong. Please ...
- Plan Premium Country US Device Galaxy A20, Moto G Stylus, Desktop My Question or Issue We cannot switch either of our accounts from premium individual to premium duo. When we t...
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- Spotify Star
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
How to cancel free trial
I want to cancel my subscription
- I want to cancel my subscription
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- Spotify Star
- 375 Views
- 1 replies
- 0 likes
- 375 Views
- 1 replies
- 0 likes
How to take over my deceased partners account?
My Question or Issue Hi, My partner died on September 9. Our Spotify account was registered on him. I have since added my own payment details, because I somehow want to keep the account. I. e, the account is still working. However, my partners email ...
- My Question or Issue Hi, My partner died on September 9. Our Spotify account was registered on him. I have since added my own payment det...
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- Spotify Star
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Price Notifications Premium instead of Duo
It is really annoying that I cannot even chat with a support member anymore or I cannot easily find an access to the support chat but have to post a public message for it. Hate that. However, I still get messages that my "family plan" subscription in...
- It is really annoying that I cannot even chat with a support member anymore or I cannot easily find an access to the support chat but have to post a public message for it. Hate that. H...
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- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes