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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 187256 Views
  • 118 replies
  • 12 likes
  • 187256 Views
  • 118 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21206 Views
  • 28 replies
  • 4 likes
  • 21206 Views
  • 28 replies
  • 4 likes

I would like a refund for the current month

Today, when I opened the Windows app version of Spotify, I got a popup ad. It took over the app, occupying the centre of the screen, and I was unable to use the program until I dismissed it. I've checked my notification settings, and I already had al...

  • Music Fan
  • Today, when I opened the Windows app version of Spotify, I got a popup ad. It took over the app, occupying the centre of the screen, and I was unable to use the program until I dismissed it. I've c...
  • Maxim
  • Spotify Star
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

How to find and stop the subscription on my lost account?

I can't remember what email or phone number I used but I've tried all that I use to log back into the account all to no avail while it has kept subscribing till date since July, I can't find the account but my debit card is saved in it.

  • Visitor
  • I can't remember what email or phone number I used but I've tried all that I use to log back into the account all to no avail while it has kept subscribing till date since July, I can't find the acco...
  • Maxim
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

I need to cancel my spotify subscription. I don't know my login details.

How do I cancel my subscription when I don't know what my login details are. I have tried my email address but not accepting. $13.99 is still be direct debited from my account.

  • Visitor
  • How do I cancel my subscription when I don't know what my login details are. I have tried my email address but not accepting. $13.99 is still be direct debited from my account.
  • Maxim
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Added Duo to wrong account

I upgraded to Duo this morning, but didn't realize I had two accounts. I added my husband to the very old account that has none of my playlists/our mutual listening history. I then added Duo to my frequently used account, but couldn't add him because...

  • Visitor
  • I upgraded to Duo this morning, but didn't realize I had two accounts. I added my husband to the very old account that has none of my playlists/our mutual listening history. I then added Duo to my fr...
  • Mvrtiin
  • Newbie
  • 879 Views
  • 2 replies
  • 0 likes
  • 879 Views
  • 2 replies
  • 0 likes

Possible to transfer credit over to another 'Plan Manager'?

I would like to upgrade to the 'Premium Duo' plan but my problem is that I have paid for an annual subscription. I only really listen to music and the other person will use it for audiobooks. It is my understanding that only the 'plan manager' can li...

  • Newbie
  • I would like to upgrade to the 'Premium Duo' plan but my problem is that I have paid for an annual subscription. I only really listen to music and the other person will use it for audiobooks. It is m...
  • Maxim
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Premium Plan Cancellation

I cancelled my premium plan and noticed I have still been getting charged. Looks like there is a second account with my card attached it that I was unaware of. I was hoping you could help me find the account and cancel it so I stop getting charged. P...

  • Visitor
  • I cancelled my premium plan and noticed I have still been getting charged. Looks like there is a second account with my card attached it that I was unaware of. I was hoping you could help me find the...
  • dikshadongre
  • Visitor
  • 673 Views
  • 2 replies
  • 1 likes
  • 673 Views
  • 2 replies
  • 1 likes

Superuser Contribution دفعت الفلوس والاشتراك لسه علدي

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • Ivelina
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! I never subscribed to Spotify and have been paying since May 28, 2023. Can someone help?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. I have a login into Spotify but I didn't subscribe to it. When I bring up my account it say...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue.   ...
  • Not applicable
  • 1146 Views
  • 3 replies
  • 0 likes
  • 1146 Views
  • 3 replies
  • 0 likes

Saying I'm not eligible for student premium three months even though i'm accredited?

PlanFree/PremiumCountryPakistanDeviceiPhone 15 My Question or IssueI verfiied myself as a student a few days ago. Today, when I was about to apply for the student premium, I saw that the offer was now available for three months. when i tried to subsc...

  • Casual Listener
  • Plan Free/Premium Country Pakistan Device iPhone 15   My Question or Issue I verfiied myself as a student a few days ago. Today, when I was about to apply for the student premium, I saw ...
  • Maxim
  • Spotify Star
  • 754 Views
  • 3 replies
  • 0 likes
  • 754 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify charged me and closed my account an hour later

I was charged for my Duo account, and an hour later, the account was closed down. I received an email stating that they suspect we don't live in the country we subscribed from — which isn't true, as we've been living here for the past three years. No...

  • Casual Listener
  • I was charged for my Duo account, and an hour later, the account was closed down. I received an email stating that they suspect we don't live in the country we subscribed from — which isn't true, as ...
  • SHITSERVICE
  • Casual Listener
  • 520 Views
  • 3 replies
  • 1 likes
  • 520 Views
  • 3 replies
  • 1 likes

Superuser Contribution plan information widget unavailable

PlanDuo PremiumCountryPhilippinesDevice(iPhone 8 11)Operating System(iOS 17) My Question or IssueBasically I already purchased the Duo premium. As I was going to input my address, the app suddenly stopped working so I had to close it. But when I open...

  • Newbie
  • Plan Duo Premium Country Philippines Device (iPhone 8 11) Operating System (iOS 17)   My Question or Issue Basically I already purchased the Duo premium. As I was going to input my add...
  • Eni
  • Moderator
  • 4679 Views
  • 26 replies
  • 4 likes
  • 4679 Views
  • 26 replies
  • 4 likes

Superuser Contribution No option to join Family premium plan

Hi,I'm trying to add myself to Family Premium plan. I tried on different devices, with/without incognito mode and from different ISP, but still it says that "Sorry, something went wrong." I got Logs from browser when it happens and it seems that ther...

  • Casual Listener
  • Hi, I'm trying to add myself to Family Premium plan. I tried on different devices, with/without incognito mode and from different ISP, but still it says that "Sorry, something went wrong." I got Log...
  • Not applicable
  • 966 Views
  • 5 replies
  • 0 likes
  • 966 Views
  • 5 replies
  • 0 likes

can I install spotify on multiple devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • bensi1
  • Visitor
  • 1029 Views
  • 3 replies
  • 2 likes
  • 1029 Views
  • 3 replies
  • 2 likes

can I get a refund for my Spotify premium as I forgot to cancel it

but I forgot to cancel my Spotify premium before it was renewed and now have been charged for a month

  • Visitor
  • but I forgot to cancel my Spotify premium before it was renewed and now have been charged for a month
  • Billy-J
  • Spotify Star
  • 12750 Views
  • 5 replies
  • 0 likes
  • 12750 Views
  • 5 replies
  • 0 likes

necesito activar mi tarjeta de regalo pero no me deja

pongo mi codigo pero dice que no es valido pero siempre al mes o 2 meses ya puedo activarla , tienen que mejorar en ese punto. youtube premiun les esta ganando

  • Visitor
  • pongo mi codigo pero dice que no es valido pero siempre al mes o 2 meses ya puedo activarla , tienen que mejorar en ese punto. youtube premiun les esta ganando
  • Billy-J
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

I want to edit my payment method so I can be able to choose when to pay

I don't want to be automatically charged for my premium plan,I want to be the one to choose when to pay and when not to

  • Visitor
  • I don't want to be automatically charged for my premium plan,I want to be the one to choose when to pay and when not to
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

cant activate code

PlanPremiumCountryGermany DeviceiPhone 14 Pro Max, ComputerOperating SystemiOS 18, Windows 11 My Question or IssueHello I bought voucher cards for Germany and was able to activate 4 of them (2x 10€ and 2x 30€) now my premium runs until 19.07.2025 Now...

  • Visitor
  • Plan Premium Country Germany   Device iPhone 14 Pro Max, Computer Operating System iOS 18, Windows 11   My Question or Issue Hello I bought voucher cards for Germany and was abl...
  • Billy-J
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

I accidentally subscribed on the wrong account

I went to purchase Spotify premium but after buying it my account still showed up as free. After further investigation I realized that u accidentally bought the subscription for a different account.

  • Newbie
  • I went to purchase Spotify premium but after buying it my account still showed up as free. After further investigation I realized that u accidentally bought the subscription for a different account.
  • ribezaz
  • Spotify Star
  • 259 Views
  • 1 replies
  • 1 likes
  • 259 Views
  • 1 replies
  • 1 likes