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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52370 Views
  • 23 replies
  • 4 likes
  • 52370 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32838 Views
  • 19 replies
  • 2 likes
  • 32838 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22124 Views
  • 8 replies
  • 1 likes
  • 22124 Views
  • 8 replies
  • 1 likes

Superuser Contribution 3 months of free experience is not available.

PlanFreeCountryKoreaDeviceMacOperating SystemMacOS Big Sur 11.4 My Question or IssueHelloI signed up for a free three-month experience today.But when I entered the card information to experience it for free, it said, "I can't do it because I've done ...

스크린샷 2021-06-05 오후 9.06.16.png
  • Visitor
  • Plan Free Country Korea Device Mac Operating System MacOS Big Sur 11.4   My Question or Issue Hello I signed up for a free three-month experience today. But when I entered the card i...
  • Ivan
  • Spotify Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for incorrect plan

PlanPremium (Supposed to be Student)CountryUnited StatesDeviceN/AOperating SystemN/A My Question or IssueI was supposed to be on a student plan but for some reason I was charged for normal premium. I cancelled like less than an hour after being charg...

  • Visitor
  • Plan Premium (Supposed to be Student) Country United States Device N/A Operating System N/A   My Question or Issue I was supposed to be on a student plan but for some reason I was char...
  • Alex
  • Moderator
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Solved!! Fraudulent Activity - using bank details

PlanPremiumCountryUSA My Question or IssueI started seeing double recurring payments to Spotify on my bank account statements. I blocked the auto-withdrawal through my bank. They asked me to inform Spotify of the fraudulent activity. How do I do that...

  • Casual Listener
  • Plan Premium Country USA   My Question or Issue I started seeing double recurring payments to Spotify on my bank account statements. I blocked the auto-withdrawal through my bank. They ask...
  • murphy777
  • Casual Listener
  • 643 Views
  • 4 replies
  • 0 likes
  • 643 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify charging me an extra £9.99 a month?

When scrolling through my bank statement, i can see that 'Spotify P05932E174' is taking £9.99 a month from my account, however, my spotify subscription is £12.99 a month and i can see this on my statement under ITUNES.COM/BILL ITUNES.COM IE (as i dow...

  • Newbie
  • When scrolling through my bank statement, i can see that   'Spotify P05932E174' is taking £9.99 a month from my account, however, my spotify subscription is £12.99 a month and i can see this ...
  • murphy777
  • Casual Listener
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing from Premium to (DUO does not allow)

Plan 12,99/monthPremiumCountry BelgiumDevice: Iphone 12 Dear all, I have a Premium subscription for 12,99/month that i would like to upgrade to a DUO premium, but the system does not allow me to do so. I've even tried to change it to a Family-pack ou...

  • Newbie
  • Plan 12,99/month Premium Country Belgium Device: Iphone 12   Dear all,   I have a Premium subscription for 12,99/month that i would like to upgrade to a DUO premium, but the system d...
  • Elena
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Проблема с подпиской из за 2 аккаунтов.

Пользовался бесплатной версией мобильного приложения на рандомном мэйле, ввел какой то набор символов в строке логина и зашел туда. И тут вышла акция на 3 бесплатных месяца премиума. Я установил его. А потом решил, что после окончания буду пользовать...

  • Visitor
  • Пользовался бесплатной версией мобильного приложения на рандомном мэйле, ввел какой то набор символов в строке логина и зашел туда. И тут вышла акция на 3 бесплатных месяца премиума. Я установил его....
  • Elena
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

[Mobile][Other] I seem to have been paying twice for one account, how do I find my payment history?

Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wanted to start paying 9.99 via the mobile account. I sa...

  • Visitor
  • Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wante...
  • Luan
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 321 Views
  • 1 replies
  • 0 likes

Payment error

PlanPremiumCountrySpain DeviceXiaomi Redmi Note 9S My Question or IssueMy premium subscription payment is pending in PayPal. Everything was going well until I went back to the app and I got the payment error.I did all the steps that tsupport recommen...

  • Visitor
  •   Plan Premium Country Spain   Device Xiaomi Redmi Note 9S   My Question or Issue My premium subscription payment is pending in PayPal. Everything was going well until I...
  • Luan
  • Spotify Star
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Premium code

Hello,I got gift as spotify premium code by Revoult. The person who send me it, lives in UK, and I created my account in Poland. My premium code doesn't work. What can I do in this situation ? I don't want to inform this person about this problem, it...

  • Visitor
  • Hello, I got gift as spotify premium code by Revoult. The person who send me it, lives in UK, and I created my account in Poland. My premium code doesn't work.  What can I do in this situation...
  • Billy-J
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

  • Newbie
  • Plan Free/Premium Country India Device iPhone Xs, HP Probook Operating System iOS 14.5.1 Windows 10   My Question or Issue I am trying to renew my Premium family subscription using a M...
  • Eni
  • Moderator
  • 507 Views
  • 1 replies
  • 0 likes
  • Credit Card
    failed payment
    master card
    Payment
    Premium
    Subscription
  • 507 Views
  • 1 replies
  • 0 likes

Solved!! Switching from Premium to Duo

PlanDuoCountryUSADeviceiPhone 11Operating SystemiOS My Question or IssueI was billed for Premium today (6/2/21) as usual, and switched to Premium Duo after the bill had already been taken from my bank account. I assumed when I changed plans that I wo...

  • Visitor
  • Plan Duo Country USA Device iPhone 11 Operating System iOS   My Question or Issue I was billed for Premium today (6/2/21) as usual, and switched to Premium Duo after the bill had alrea...
  • TreyAnastasio
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged Twice for an unexpired premium

Hi Spotify Community, I was meaning to subscribe to free premium for a month as what was indicated in the advertisement in the home page but when I entered my credit card details, it charged me. I really thought it was for free for the 1st month, but...

  • Casual Listener
  • Hi Spotify Community, I was meaning to subscribe to free premium for a month as what was indicated in the advertisement in the home page but when I entered my credit card details, it charged me. I re...
  • Eni
  • Moderator
  • 2576 Views
  • 5 replies
  • 0 likes
  • 2576 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution "Members can only switch Family plans once a year."

I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my account, so my father had to use his own to sign up...

  • Visitor
  • I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my ...
  • Alex
  • Moderator
  • 1189 Views
  • 1 replies
  • 0 likes
  • 1189 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 3M Free Premium

PlanFreeCountryTurkeyOperating SystemWin-7My Question or IssueThe plan appears for 2 seconds, then disappears and I can't take action.

  • Visitor
  • Plan Free Country Turkey Operating System Win-7 My Question or Issue The plan appears for 2 seconds, then disappears and I can't take action.
  • Mihail
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kado code wil niet verzilveren

Kadobon gekocht maar code wil niet verzilveren. Geeft aan dat de code niet bestaat

  • Visitor
  • Kadobon gekocht maar code wil niet verzilveren.  Geeft aan dat de code niet bestaat  
  • Mihail
  • Spotify Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I want to cancel the premium and subscription again

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mihail
  • Spotify Legend
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Superuser Contribution J'ai un abonnement étudiant mais je paie 9,99...

Depuis plus d'un an, je possède un abonnement Spotify Premium for Students. J'ai renouvelé ma réduction étudiante mais je suis prélevé de 9,99€ au lieu de 4,99€.

  • Newbie
  • Depuis plus d'un an, je possède un abonnement Spotify Premium for Students. J'ai renouvelé ma réduction étudiante mais je suis prélevé de 9,99€ au lieu de 4,99€.
  • Théo57
  • Visitor
  • 2402 Views
  • 4 replies
  • 0 likes
  • 2402 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify uses Ads before Podcasts although Premium Account

PlanPremiumCountryGermanyDeviceiPhone 7Plus My Question or IssueI am premium account member. Spotify states that premium accounts are "free of advertisements". But in 2020 Spotify started to insert ads before I can start any podcast. Support wrote, t...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 7Plus   My Question or Issue I am premium account member. Spotify states that premium accounts are "free of advertisements". But in 2020 Spotif...
  • iPayToNotHaveAd
  • Casual Listener
  • 1499 Views
  • 15 replies
  • 6 likes
  • 1499 Views
  • 15 replies
  • 6 likes

I was still billed despite cancelling my subscription

PlanPremiumCountry DeviceNILOperating SystemNIL My Question or IssueGreetings,I recently saw Spotify's promotion of 3 months free for the 9.90 plan and subscribed to it. However, I immediately cancelled the subscription as I realised I would be a stu...

  • Visitor
  • Plan Premium Country   Device NIL Operating System NIL   My Question or Issue Greetings, I recently saw Spotify's promotion of 3 months free for the 9.90 plan and subscribed to i...
  • Billy-J
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Question about gift cards

PlanFreeCountryBrazolDeviceSamsung Galaxy A01 and Galaxy J5 (2016), Xbox OneOperating SystemAndroid 10 and 7.1.1, Xbox One OS My Question or IssueI had a prepaid Premium subscription from April to May 2021 and I wish to renew it, but since the Indivi...

  • Newbie
  • Plan Free Country Brazol Device Samsung Galaxy A01 and Galaxy J5 (2016), Xbox One Operating System Android 10 and 7.1.1, Xbox One OS   My Question or Issue I had a prepaid Premium subs...
  • Billy-J
  • Spotify Star
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes