Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 114542 Views
- 72 replies
- 9 likes
- 114542 Views
- 72 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13835 Views
- 27 replies
- 2 likes
- 13835 Views
- 27 replies
- 2 likes
Superuser Contribution Cómo puedo cancelar una suscripción que yo pago pero que no es mía?
Pago todos los meses una suscripción de mi hijo pero él ya no vive en Argentina hace 3 años. La tuve que pagar todo este tiempo porque no es fácil darle de baja. Es increíble que para registrarse sea tan fácil y para darle de baja, tan difícil. Estoy...
- Pago todos los meses una suscripción de mi hijo pero él ya no vive en Argentina hace 3 años. La tuve que pagar todo este tiempo porque no es fácil darle de baja. Es increíble que para registrarse sea...
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- Moderator
- 210 Views
- 1 replies
- 1 likes
- 210 Views
- 1 replies
- 1 likes
Superuser Contribution Unable to purchase the student plan After 1yr verification
I verified My college/Student Account on Spotify but And it was showing You are till 2024 . but when I am going to purchase I was unable to buy a monthly plan
- I verified My college/Student Account on Spotify but And it was showing You are till 2024 . but when I am going to purchase I was unable to buy a monthly plan
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- Regular
- 570 Views
- 8 replies
- 0 likes
- 570 Views
- 8 replies
- 0 likes
Superuser Contribution My annual premium subscription recently just ended but the yearly option is now unavailable?
PlanPremiumCountryUnited StatesDeviceiPhone XS MaxOperating SystemWindows 10 My Question or IssueI have been a spotify premium subscriber for about 3 ish years now. My yearly premium subscription recently just ended ( yesterday ) and when I went to g...
- Plan Premium Country United States Device iPhone XS Max Operating System Windows 10 My Question or Issue I have been a spotify premium subscriber for about 3 ish years now. M...
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- Moderator
- 674 Views
- 5 replies
- 0 likes
- 674 Views
- 5 replies
- 0 likes
Premium family members DELETED!!!! after problem with payment.
This month i got a new card number, as my old card broke. I forgot to change it in Spotify, so when i got the notification i got right on it. Today when i put the new card number on i got a screen saying "You cancelled your spotify premium subscripti...
- This month i got a new card number, as my old card broke. I forgot to change it in Spotify, so when i got the notification i got right on it. Today when i put the new card number on i got a screen s...
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- Newbie
- 354 Views
- 2 replies
- 0 likes
- 354 Views
- 2 replies
- 0 likes
Is it usual to get recommended the duo plan despite using Spotify alone?
I've been subscribing the standard premium plan. I'm not sharing my account with anyone. Recently, I'm getting the reccomendation of the duo plan saying like "if you'are sharing your account with anyone, we recommend the duo plan", which suggests Spo...
- I've been subscribing the standard premium plan. I'm not sharing my account with anyone. Recently, I'm getting the reccomendation of the duo plan saying like "if you'are sharing your account with any...
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- Spotify Star
- 255 Views
- 1 replies
- 0 likes
- 255 Views
- 1 replies
- 0 likes
Getting ads despite being a premium subscriber
PlanPremiumCountryUKDeviceAllOperating SystemAll My Question or IssueIs there a setting to stop getting ads? I am a premium subscribers but every now and then I get a pop up messages for concerts (now for the UK election) and other advert.In my car, ...
- Plan Premium Country UK Device All Operating System All My Question or Issue Is there a setting to stop getting ads? I am a premium subscribers but every now and then I get a pop up ...
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- Spotify Star
- 352 Views
- 3 replies
- 1 likes
- 352 Views
- 3 replies
- 1 likes
Changing payment detaills
Today I changed my adress from one country to another, because I moved. I also recieved new card so I went to change it and it won´t change beacause it doesn´t match the country. The very first thing I did, is change adress/state to correct one, and ...
- Today I changed my adress from one country to another, because I moved. I also recieved new card so I went to change it and it won´t change beacause it doesn´t match the country. The very fi...
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- Spotify Star
- 266 Views
- 1 replies
- 0 likes
- 266 Views
- 1 replies
- 0 likes
why can't i start duo plan
I recently joined the single plan, but would like to add my husband to my account and upgrade to a duo plan.
- I recently joined the single plan, but would like to add my husband to my account and upgrade to a duo plan.
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- Spotify Star
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes
Can i got a refund for Spotify AB
Plan Premium Duo Country Philippines Device Infinix11 Operating System (Android) My Question or Issue Why i get charged for Spotify AB ₱75, i didn't subscribe or anything. after searching the internet i found out that it's for me to be able to contin...
- Plan Premium Duo Country Philippines Device Infinix11 Operating System (Android) My Question or I...
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- Spotify Star
- 380 Views
- 3 replies
- 0 likes
- 380 Views
- 3 replies
- 0 likes
Changing payment because I've moved country
PlanPremiumCountryFrom UK to PolandMy Question or IssueI've just moved from the UK to Poland and want to change my spotify payment to a Polish card meaning I will pay the Polish spotify fee of 24zl a month. However, when I want to change my location ...
- Plan Premium Country From UK to Poland My Question or Issue I've just moved from the UK to Poland and want to change my spotify payment to a Polish card meaning I will pay the Polish spotify fee...
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- Spotify Star
- 362 Views
- 1 replies
- 0 likes
- 362 Views
- 1 replies
- 0 likes
Says3 months free on my app but when I go to pay it says 1 month free.,, no way to contact Spotify?
Recently I noticed my free Spotify won’t show lyrics. So I went to upgrade because it says the Individual plan on my APP says 3 months free and $11.99/month. It also says on the app I cannot upgrade on the app and I need to go on the browser. When I ...
- Recently I noticed my free Spotify won’t show lyrics. So I went to upgrade because it says the Individual plan on my APP says 3 months free and $11.99/month. It also says on the app I cannot upgrade ...
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- Spotify Star
- 376 Views
- 1 replies
- 1 likes
- 376 Views
- 1 replies
- 1 likes
Payment issue
PlanPremiumCountryBrasilDevice(Samsung Galaxy a54)Operating System(Android) My Question or IssueEstou sendo cobrado 2 vezes. Paguei 11 reais(o meu Premium student), porém cobrou 21 reais na fatura do meu cartão e eu não faço a menor ideia de onde vei...
- Plan Premium Country Brasil Device (Samsung Galaxy a54) Operating System (Android) My Question or Issue Estou sendo cobrado 2 vezes. Paguei 11 reais(o meu Premium student), porém cob...
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- Spotify Star
- 242 Views
- 1 replies
- 1 likes
- 242 Views
- 1 replies
- 1 likes
Solved!! can not buy premium account
I had previously bought a premium subscription, then canceled it, moved to another country, used a free subscription for some time, then moved to another country, continuing to use a free subscription, but soon I was so fed up with advertising that I...
- I had previously bought a premium subscription, then canceled it, moved to another country, used a free subscription for some time, then moved to another country, continuing to use a free subscriptio...
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- Casual Listener
- 908 Views
- 10 replies
- 0 likes
- 908 Views
- 10 replies
- 0 likes
I need to change my credit card information with you.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 250 Views
- 1 replies
- 1 likes
- 250 Views
- 1 replies
- 1 likes
Superuser Contribution como puedo pagar mis suscripción anualmente?
ten plan familiar, hago el pago mensual, pero deseo hacer un pago anual
- ten plan familiar, hago el pago mensual, pero deseo hacer un pago anual
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- Moderator
- 332 Views
- 1 replies
- 0 likes
- 332 Views
- 1 replies
- 0 likes
Superuser Contribution How to play multiple streams on different devices
PlanIndividual PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I have an individual premium plan. My wife uses the account as well. How can I li...
- Plan Individual Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu...
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- Visitor
- 17050 Views
- 5 replies
- 2 likes
- 17050 Views
- 5 replies
- 2 likes
Superuser Contribution Re: I'm a premium user. But I still get ads?
I just got ads while listening to a music playlist.
- I just got ads while listening to a music playlist.
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- Casual Listener
- 1573 Views
- 10 replies
- 0 likes
- 1573 Views
- 10 replies
- 0 likes
Solved!! Cancelling and renewing premium account several times a year
I would like to maintain a premium account only for a few months of each year. Is there any issue with cancelling and renewing premium account a couple times a year? What happens to my downloaded songs when I cancel my premium account to free? Thanks...
- I would like to maintain a premium account only for a few months of each year. Is there any issue with cancelling and renewing premium account a couple times a year? What happens to my download...
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- Spotify Star
- 339 Views
- 3 replies
- 0 likes
- 339 Views
- 3 replies
- 0 likes
How can I disconnect my Spotify from my Hulu account since Disney now owns
I was paying 10.99 a month for Spotify and Hulu combined. But I can't access my Hulu anymore because Disney now owns Hulu and asks for a Disney account credentials, which I do not have. I therefore do not want to pay for Spotify and Hulu bundle anymo...
- I was paying 10.99 a month for Spotify and Hulu combined. But I can't access my Hulu anymore because Disney now owns Hulu and asks for a Disney account credentials, which I do not have. I therefore d...
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- Spotify Star
- 334 Views
- 1 replies
- 0 likes
- 334 Views
- 1 replies
- 0 likes
Cancel my Premium/Subscribtion
Good morningI am writing with a certain problem. The amount for Spotify Premium is charged monthly from my credit card account, but I don't have a login or password and I don't even remember creating such an account. How can I cancel my subscriptions...
- Good morning I am writing with a certain problem. The amount for Spotify Premium is charged monthly from my credit card account, but I don't have a login or password and I don't even remember crea...
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- Spotify Star
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes