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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75421 Views

20 replies

101 likes

  • 75421 Views
  • 20 replies
  • 101 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140406 Views

69 replies

10 likes

Premium for Family
  • 140406 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80857 Views

89 replies

4 likes

  • 80857 Views
  • 89 replies
  • 4 likes

Transfer Spotify Premium student account to existing Premium Family Account

I am currently on the Spotify Premium for students plan, but I want to transfer my account (songs, playlists, taste profile, etc.) to an existing Family Premium plan (account owner not me, but my family). Is it possible to do this? Basically, I want ...

Newbie

I am currently on the Spotify Premium for students plan, but I want to transfer my account (songs, playlists, taste profile, etc.) to an existing Family Premium plan (account owner not me, but my fam...

Maxim

Spotify Star

653 Views

1 replies

0 likes

  • 653 Views
  • 1 replies
  • 0 likes

I canceled the contract by mistake

I got the chance to get premium 3 months for free and I activated it but then I canceled it by mistake.

Visitor

I got the chance to get premium 3 months for free and I activated it but then I canceled it by mistake.

Maxim

Spotify Star

644 Views

1 replies

0 likes

  • 644 Views
  • 1 replies
  • 0 likes

Basic family plan

how do you become eligible for the basic family plan instead of the regular premium?

Visitor

how do you become eligible for the basic family plan instead of the regular premium?

Maxim

Spotify Star

691 Views

1 replies

0 likes

  • 691 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Mini payment won't reflect.

PlanPremium MiniCountryKenyaDevice(PC, Oppo As)Operating System(Windows 10, Android Oreo.) My Question or IssueI paid for premium mini about 24 hours ago, twice. But my account is still not showing the payment. My friend too did the same, and she has...

Visitor

  Plan Premium Mini Country Kenya Device (PC, Oppo As) Operating System (Windows 10, Android Oreo.)   My Question or Issue I paid for premium mini about 24 hours ago, twice. But ...

moseh

Visitor

1053 Views

2 replies

0 likes

  • 1053 Views
  • 2 replies
  • 0 likes

Why can't both users in a duo account access audiobooks?

I am wondering why only the plan manager is able to listen to audiobooks in the Premium Duo membership. How can my partner access audiobooks as a plan member? If this is not available, I would like to know the reason why.

Visitor

I am wondering why only the plan manager is able to listen to audiobooks in the Premium Duo membership. How can my partner access audiobooks as a plan member? If this is not available, I would like t...

Maxim

Spotify Star

1209 Views

1 replies

0 likes

  • 1209 Views
  • 1 replies
  • 0 likes

I'm in the UK and want to pay annually but cannot find this on the Spotify site. Can anyone help?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Duo problem after moving to another country

PlanPremium DUOCountryFranceDeviceSony xperia 1 vi My Question or IssueTry to add my GF as a user to my Duo plan, but keep only getting errors about not having the same address even though the address is exactly the same. From some googling I find th...

Visitor

Plan Premium DUO Country France Device Sony xperia 1 vi   My Question or Issue Try to add my GF as a user to my Duo plan, but keep only getting errors about not having the same address e...

Maxim

Spotify Star

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Annual Family Plan

PlanPremiumCountryCosta RicaDeviceSamsung Galaxy S24 UltraOperating SystemAndroid My Question or IssueHello, I currently have a Family Plan paid on a monthly basis but I want to see if it could be possible to be paid annually instead of monthly, how ...

Casual Listener

Plan Premium Country Costa Rica Device Samsung Galaxy S24 Ultra Operating System Android   My Question or Issue Hello, I currently have a Family Plan paid on a monthly basis but I want...

Maxim

Spotify Star

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

Ascension Island and Saint Helena Island not listed when registering my address

I'm signed up as a premium duo user, but I am unable to change my address to either Ascension Island or Saint Helena Island. Because of this, I cannot invite my partner to join my plan.

Visitor

I'm signed up as a premium duo user, but I am unable to change my address to either Ascension Island or Saint Helena Island.  Because of this, I cannot invite my partner to join my plan.

Maxim

Spotify Star

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Urgent Complaint Regarding Misleading Advertisement and Unfair Charges

I was enticed by Spotify's advertisement that promised a free three-month trial subscription. However, upon opting to pay via Google Play, I was unjustly charged for an additional month. This misleading advertisement has caused me significant frustra...

Newbie

I was enticed by Spotify's advertisement that promised a free three-month trial subscription. However, upon opting to pay via Google Play, I was unjustly charged for an additional month. This mislead...

442 Views

0 replies

0 likes

  • 442 Views
  • 0 replies
  • 0 likes

I had my bank account debited twice, the plan was not changed

I saw that spotify charged me twice even though I didn't change my plan or payment. What can I do to get my money back that spotify took from me without any reason?

Visitor

I saw that spotify charged me twice even though I didn't change my plan or payment. What can I do to get my money back that spotify took from me without any reason?

Bittencourt

Spotify Star

1159 Views

1 replies

0 likes

  • 1159 Views
  • 1 replies
  • 0 likes

Superuser Contribution why cant i pay with mobile in uk

I've been paying with mobile in the uk for a couple of years now. i cancelled for one month and now it doesn't let me buy a subscription with mobile. how can i get around this?

Casual Listener

I've been paying with mobile in the uk for a couple of years now. i cancelled for one month and now it doesn't let me buy a subscription with mobile. how can i get around this?  

user-removed

Not applicable

3311 Views

5 replies

0 likes

  • 3311 Views
  • 5 replies
  • 0 likes

I canceled my Spotify subscription but still got charged, I need a refund

I canceled my subscription but it still took it out of my account..I’ve been with u all for a few years and don’t want to leave but I will if I don’t get a refund

Visitor

I canceled my subscription but it still took it out of my account..I’ve been with u all for a few years and don’t want to leave but I will if I don’t get a refund

Not applicable

1712 Views

3 replies

0 likes

  • 1712 Views
  • 3 replies
  • 0 likes

Superuser Contribution Partner and I both have Premium and want to sign up for Duo now that we live at the same address.

PlanPremiumDuoCountryUSADevice Operating System My Question or IssueMy partner and I have had our own individual Premium accounts for many years and now that we live in at the same US address we want to switch to Duo. Is it possible to do so without ...

Visitor

  Plan Premium Duo Country USA Device   Operating System   My Question or Issue My partner and I have had our own individual Premium accounts for many years and now that we ...

Doublaxel

Visitor

16875 Views

4 replies

0 likes

  • 16875 Views
  • 4 replies
  • 0 likes

Spotify payment and region

PlanPremium (student)CountryUSADeviceiPhone 14 pro max Operating SystemLatest My Question or IssueSo I'm an international student in the US and I wanted to change my spotify region to USA however my card is not American and it won't let me use a card...

Casual Listener

Plan Premium (student) Country USA Device iPhone 14 pro max  Operating System Latest    My Question or Issue So I'm an international student in the US and I wanted to change ...

Maxim

Spotify Star

641 Views

1 replies

0 likes

  • 641 Views
  • 1 replies
  • 0 likes

I need to remove my account from a family plan. Other members will remain

I just need to remove or unlink my account from a family plan. Other members will continue using it. I need to remove my user and pay by myself

Visitor

I just need to remove or unlink my account from a family plan. Other members will continue using it. I need to remove my user and pay by myself

Maxim

Spotify Star

1317 Views

1 replies

0 likes

  • 1317 Views
  • 1 replies
  • 0 likes