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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4275 Views
  • 23 replies
  • 2 likes
  • 4275 Views
  • 23 replies
  • 2 likes

Duo new person invite not working

I moved from the Netherlands to Sweden. In the Netherlands I had a Duo subscription with a person on the address where I lived. Now that I moved to Sweden I want to invite a new person that I live with now here in Sweden (previous person is removed)....

  • Casual Listener
  • I moved from the Netherlands to Sweden. In the Netherlands I had a Duo subscription with a person on the address where I lived. Now that I moved to Sweden I want to invite a new person that I live wi...
  • Maxim
  • Spotify Star
  • 154 Views
  • 3 replies
  • 0 likes
  • 154 Views
  • 3 replies
  • 0 likes

Money deducted from bank account but premium was taken off my account.

PlanPremiumCountryIndiaDeviceSamsung galaxy J8 and a windows laptop.Operating SystemAndroid 10, windows 11 My Question or IssueIts been more a bit over three years since I have been using spotify premium and about 2 years with the monthly (previously...

  • Newbie
  •   Plan Premium Country India Device Samsung galaxy J8 and a windows laptop. Operating System Android 10, windows 11   My Question or Issue Its been more a bit over three years si...
  • Aplesiespi
  • Casual Listener
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I being charged $16.99 for next billing when premium is only $14.99?

I am currently on a premium trial (individual). Today I redeemed my gift card valid for 3 months subscription. I am aware that this overrides my free trial. When I checked my plan, it said that on the next billing, I will be charged $16.99. Is there ...

  • Newbie
  • I am currently on a premium trial (individual). Today I redeemed my gift card valid for 3 months subscription. I am aware that this overrides my free trial. When I checked my plan, it said that ...
  • Lyubka
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for premium and premium duo

Hi, I signed up for premium duo and it has been working fine however my account still states I am on pri, I have been billed the 9.99 for it but also now have a pending transaction for 13.99 for duo too. Any ideas on what is going on? TIA

  • Newbie
  • Hi, I signed up for premium duo and it has been working fine however my account still states I am on pri, I have been billed the 9.99 for it but also now have a pending transaction for 13.99 for duo ...
  • Yordan
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution My payment was done and money transferred but premium not reflecting

I paid for 3 months premium and the money was deducted but I am unable to avail premium services. My order ID is [moderator edit]

  • Visitor
  • I paid for 3 months premium and the money was deducted but I am unable to avail premium services. My order ID is [moderator edit]
  • Elena
  • Moderator
  • 133 Views
  • 2 replies
  • 1 likes
  • 133 Views
  • 2 replies
  • 1 likes

horribly lacking support

why is there no chat function or live help option? why is it that when I'm having an issue with this service, even though I pay money for it, my only option is to post a message to a forum like this is 2002 and hope that some random stranger takes pi...

  • Visitor
  • why is there no chat function or live help option? why is it that when I'm having an issue with this service, even though I pay money for it, my only option is to post a message to a forum like this ...
  • casp4
  • Casual Listener
  • 130 Views
  • 2 replies
  • 0 likes
  • 130 Views
  • 2 replies
  • 0 likes

Solved!! Why isn’t my gift card code working

For Christmas, my mom got 2 6 month premium subscription gift cards. 1 worked, but it has run out. I keep trying the code for the second one but it says it’s invalid. The card has never been used before, and I have tried the code multiple times and r...

  • Casual Listener
  • For Christmas, my mom got 2 6 month premium subscription gift cards. 1 worked, but it has run out. I keep trying the code for the second one but it says it’s invalid. The card has never been used bef...
  • Maxim
  • Spotify Star
  • 289 Views
  • 5 replies
  • 0 likes
  • 289 Views
  • 5 replies
  • 0 likes

Can't pay for premium

It won't let me pay with my card. Keeps giving ne an error. I have funds in my account and I have used the exact same card to pay for premium before. Done everything listed in the articles. Tried on mobile and on PC even in inkognito mode through the...

  • Visitor
  • It won't let me pay with my card. Keeps giving ne an error. I have funds in my account and I have used the exact same card to pay for premium before. Done everything listed in the articles. Tried on ...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

spotify doesn't allow me to pay for premium

Spotify doesn't allow me to pay for Premium since I change countries frequently while the card I usually pay with is attached to one.I have to change region in settings every time I change country, because Spotify blocks access to the music if I don'...

  • Visitor
  • Spotify doesn't allow me to pay for Premium since I change countries frequently while the card I usually pay with is attached to one. I have to change region in settings every time I change country,...
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

I signed up for a premium plan, but it went to my wife's account.

my wife and I each have Spotify on our phones . I signed up for premium to use on my phone , it went to wife's phone (account) . we both use the same e-mail . is this the problem?

  • Visitor
  • my wife and I each have Spotify on our phones . I signed up for premium to use on my phone , it went to wife's phone (account) . we both use the same e-mail . is this the problem?
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Paguei o boleto do Spotify Premium e não liberou

paguei o boleto do Spotify Premium ontem (já faz mais de 24h) e até agora não liberou. Podem verificar o porque?

  • Casual Listener
  • paguei o boleto do Spotify Premium ontem (já faz mais de 24h) e até agora não liberou.    Podem verificar o porque?
  • Bittencourt
  • Spotify Star
  • 7455 Views
  • 17 replies
  • 2 likes
  • 7455 Views
  • 17 replies
  • 2 likes

Superuser Contribution payment charged but still not working premium

PlanPremiumCountryArgentinaDeviceiPhone 11 Operating System(iOS 16 My Question or Issuehello I need help, they charged me for the month of spotify premium family plan but it doesn't work it keeps showing that I'm not premium and they want to charge m...

  • Casual Listener
  • Plan Premium Country Argentina Device iPhone 11  Operating System (iOS 16   My Question or Issue hello I need help, they charged me for the month of spotify premium family plan bu...
  • Not applicable
  • 189 Views
  • 5 replies
  • 0 likes
  • 189 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Premium 4 months

Hey, I’ve got a link for a 4 months of ad free music but when I click on it and sign my account in it just comes up with an error.

  • Casual Listener
  • Hey, I’ve got a link for a 4 months of ad free music but when I click on it and sign my account in it just comes up with an error.
  • joon_lovers
  • Newbie
  • 3905 Views
  • 19 replies
  • 0 likes
  • 3905 Views
  • 19 replies
  • 0 likes

Military Membership

There are 76 million students in this country that are offered a discount for Spotify.Active military members are about 0.5% of the IS population. Yet Spotify offers a student discount, but not a Military discount. What gives Spotify? I have seen pos...

  • Newbie
  • There are 76 million students in this country that are offered a discount for Spotify. Active military members are about 0.5% of the IS population.   Yet Spotify offers a student discount, bu...
  • Necronn99
  • Visitor
  • 10590 Views
  • 2 replies
  • 7 likes
  • active military
    discount
    military
  • 10590 Views
  • 2 replies
  • 7 likes

Can't join duo plan?

I cancelled a duo plan with my mom as she didn't use Spotify very much. My boyfriend invited me to start a new duo plan with him but I keep getting an error message saying to "Try Again Later." It's been several days now and it still doesn't work. Wh...

  • Visitor
  • I cancelled a duo plan with my mom as she didn't use Spotify very much. My boyfriend invited me to start a new duo plan with him but I keep getting an error message saying to "Try Again Later." It's ...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

My partner cant login on our premium duo

My account is was set in ireland and we live in germany, I now changed the payment to my german card and now it still doesnt work. Can it be changed now so I dont have to wait untill my next billing date for it to be updated. Or is that even the prob...

  • Visitor
  • My account is was set in ireland and we live in germany, I now changed the payment to my german card and now it still doesnt work. Can it be changed now so I dont have to wait untill my next billing ...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes