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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145521 Views

69 replies

10 likes

Premium for Family
  • 145521 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

90796 Views

89 replies

4 likes

  • 90796 Views
  • 89 replies
  • 4 likes

Change country + address + payment method

I'm trying to change payment method as I've moved from US to Canada. I've changed the country setting to 'Canada' in the 'Edit Profile' page but when trying to change the address or add a new payment method, there is no option to change to Canada. So...

Visitor

I'm trying to change payment method as I've moved from US to Canada. I've changed the country setting to 'Canada' in the 'Edit Profile' page but when trying to change the address or add a new payment...

osornios

Spotify Star

926 Views

1 replies

0 likes

  • 926 Views
  • 1 replies
  • 0 likes

Premium Transfer

I was given a code for 3 months of free premium, but I accidentally created a new account and activated it there.Is it possible to somehow cancel or transfer the premium?/Or if it is not possible to transfer the premium, is it possible to somehow exp...

Casual Listener

I was given a code for 3 months of free premium, but I accidentally created a new account and activated it there. Is it possible to somehow cancel or transfer the premium?/ Or if it is not possib...

osornios

Spotify Star

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Plan

PlanPremiumCountryBelarusDeviceiPhone 14Operating SystemiOS 18 My Question or IssueI had a student subscription, but I didn't have a notification that I needed to confirm my student status. However, my plan was changed to an individual one, and accor...

Visitor

Plan Premium Country Belarus Device iPhone 14 Operating System iOS 18   My Question or Issue I had a student subscription, but I didn't have a notification that I needed to confirm my ...

Maxim

Spotify Star

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card not working

It took my gift card pin successfully and the next day I was back to basic with ads. Tried reloading my pin and nothing

Visitor

It took my gift card pin successfully and the next day I was back to basic with ads. Tried reloading my pin and nothing

AlejaR

Moderator

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium with Hulu - Verification Code?

PlanPremiumCountry USA My Question or IssueSo I recently found out that with my Spotify Premium account, my monthly charge of $10.99 provides a receipt that states the product is "Spotify Premium with Hulu." I used to have the Student account but no ...

Visitor

Plan Premium Country  USA   My Question or Issue So I recently found out that with my Spotify Premium account, my monthly charge of $10.99 provides a receipt that states the product i...

kat232323

Visitor

7794 Views

5 replies

1 likes

  • 7794 Views
  • 5 replies
  • 1 likes

Superuser Contribution Can Help Error Subscription for monthly individual.

PlanPremium IndividualCountryIndonesiaDeviceInfinix Note Pro 10Operating SystemAndroid My Question or IssueI purchased the premium individual menu for one month and now I'm extending it on 01/13/25, and it should be a full month, but it's not. in the...

Newbie

  Plan Premium Individual Country Indonesia Device Infinix Note Pro 10 Operating System Android   My Question or Issue I purchased the premium individual menu for one month and n...

Ivelina

Moderator

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution There is no option to change card in existsubscription management

PlanPremiumCountryILDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to update my card (expired) in an existing family subscription.I logged in from the ma...

Visitor

Plan Premium Country IL Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm trying to up...

MihailY

Moderator

679 Views

5 replies

0 likes

  • 679 Views
  • 5 replies
  • 0 likes

Payment

Hello! I need to change payment system. My card belongs to Lithuanian bank, I am living currently in Thailand. I get the message what payment method not match with indicated country - i tried Lithuania and Thailand both.

Visitor

Hello! I need to change payment system. My card belongs to Lithuanian bank, I am living currently in Thailand. I get the message what payment method not match with indicated country - i tried Lithuan...

Maxim

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

My payment is not reflected

My bank account confirmed the payment but in Spotify isn't reflected

Visitor

My bank account confirmed the payment but in Spotify isn't reflected

Bittencourt

Spotify Star

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

Annual Premium Family Subscription

PlanPremium FamilyCountryUSADeviceLaptop, iPhoneOperating SystemiOS 1X, Windows 1X My Question or IssueHello, I would like to have an annual plan (Premium) if the amount it's better than monthly payments... How may I switch to this annual plan ??

Casual Listener

Plan Premium Family Country USA Device Laptop, iPhone Operating System iOS 1X, Windows 1X   My Question or Issue Hello, I would like to have an annual plan (Premium) if the amount it's...

Bittencourt

Spotify Star

406 Views

3 replies

0 likes

  • 406 Views
  • 3 replies
  • 0 likes

Combine two individual accounts into a family account

I have been paying for my son's individual account for years. Recently I got a premium account. How do I combine the accounts into a family account?

Visitor

I have been paying for my son's individual account for years. Recently I got a premium account. How do I combine the accounts into a family account?

Anyk17

Spotify Star

782 Views

1 replies

0 likes

  • 782 Views
  • 1 replies
  • 0 likes

Trial Premium plan lasted under 24hr!

Started a 3 months trial via H&M app, but my Premium status had reversed back to Free plan for in less than a day. All future payment details ented correctly, got email confirmation (see attachment) Plan Premium 3 mth trial Country Uk Device (OnePlus...

Newbie

Started a 3 months trial via H&M app, but my Premium status had reversed back to Free plan for in less than a day. All future payment details ented correctly, got email confirmation (see attachme...

Luan

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Solved!! Keep downloaded songs after getting back to Spotify Free ?

Hi, I wonder if it's possible to download a playlist during free trial or premium and then keep the downloaded music accessible after the trial has ended or I got back to Spotify free. Thank you in advance.

Casual Listener

Hi, I wonder if it's possible to download a playlist during free trial or premium and then keep the downloaded music accessible after the trial has ended or I got back to Spotify free.  Thank y...

Not applicable

1960 Views

4 replies

0 likes

  • 1960 Views
  • 4 replies
  • 0 likes

Solved!! Spotify charged my card without upgrading my account. (Using PayPal)

I used PayPal to pay to upgrade to a premium account. My account was charged, but no upgrade was issued. After being charged and going back the Spotify payment dashboard, a red banner at the top showed that the payment has failed, despite charging my...

Newbie

I used PayPal to pay to upgrade to a premium account. My account was charged, but no upgrade was issued. After being charged and going back the Spotify payment dashboard, a red banner at the top...

pediacax

Gig Goer

1239 Views

1 replies

0 likes

  • 1239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Air miles Gift cards

PlanFree/PremiumCountryI redeemed my airmiles for 9 $10 gift cards. The first 4 codes went through fine and the last 5 keep giving me an error message saying that I can't redeem them on a premium account. I currently have an individual premium subscr...

Visitor

Plan Free/Premium Country I redeemed my airmiles for 9 $10 gift cards. The first 4 codes went through fine and the last 5 keep giving me an error message saying that I can't redeem them on a premi...

Joan

Moderator

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

can phone's country settings interfere with DUO plan?

PlanDUOCountryNetherlands DeviceiPhone / Samsung My Question or IssueI want to take the DUO plan with my partner. We live on the same address, but her Phone country setting is not the same as mine and we can't change this for other reasons. She has a...

Visitor

Plan DUO Country Netherlands    Device iPhone / Samsung     My Question or Issue I want to take the DUO plan with my partner. We live on the same address, but her Phone ...

Maxim

Spotify Star

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

abo duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuecan I add another member to my subs. even if the other user is in another country??

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue can I a...

Maxim

Spotify Star

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vivo Spotify Premium

Olá, bom dia! Estou com dificuldades de obter a assinatura do Spotify Premium pela minha operadora Vivo. Poderiam me ajudar?

Visitor

Olá, bom dia! Estou com dificuldades de obter a assinatura do Spotify Premium pela minha operadora Vivo. Poderiam me ajudar? 

Anaalice

Visitor

1304 Views

3 replies

0 likes

  • 1304 Views
  • 3 replies
  • 0 likes