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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6497 Views
  • 23 replies
  • 2 likes
  • 6497 Views
  • 23 replies
  • 2 likes

"Payment method and country don't match" error

After cancelling my subscription for a bit, I tried to resubscribe with PayPal, as I've been paying with for the years I've had Spotify. But every time I do so on Google Chrome, I get a "payment method and country don't match" error on the Spotify si...

  • Newbie
  • After cancelling my subscription for a bit, I tried to resubscribe with PayPal, as I've been paying with for the years I've had Spotify. But every time I do so on Google Chrome, I get a "payment meth...
  • Maxim
  • Spotify Star
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

Superuser Contribution je veux un remboursement de mon dernier prélèvement

J'ai été prélevé d'un abonnement premium personnel Alors que j'ai toujours eu l'abonnement étudiant. je souhaite être remboursée

  • Visitor
  • J'ai été prélevé d'un abonnement premium personnel Alors que j'ai toujours eu l'abonnement étudiant. je souhaite être remboursée
  • Elena
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Individual Subscription

I have a INDIVIDUAL premium account, but I still have access to Hulu. I can’t manage anything on Hulu without going through Spotify. BUT, Spotify doesn’t have any options for me to cancel my subscription for Hulu. What do I do? How can I cancel my Hu...

  • Visitor
  • I have a INDIVIDUAL premium account, but I still have access to Hulu. I can’t manage anything on Hulu without going through Spotify. BUT, Spotify doesn’t have any options for me to cancel my subscrip...
  • Maxim
  • Spotify Star
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Cannot redeem gift card

None of the below inmation is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc....

  • Newbie
  • None of the below inmation is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook ...
  • Maxim
  • Spotify Star
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

Abo ändern von Spotify Premium Family zu Spotify Premium

Wenn ich versuche mein Abo von Spotify Premium Family zu Spotify Premium anzupassen, kommt folgende Meldung: Wir können dein Abo leider nicht umstellen. Das kann verschiedene Gründe haben. Vielleicht bist du nicht berechtigt, dieses Abo zu nutzen. Od...

  • Visitor
  • Wenn ich versuche mein Abo von Spotify Premium Family zu Spotify Premium anzupassen, kommt folgende Meldung:    Wir können dein Abo leider nicht umstellen. Das kann verschiedene Gründe ha...
  • Billy-J
  • Spotify Star
  • 2418 Views
  • 7 replies
  • 1 likes
  • 2418 Views
  • 7 replies
  • 1 likes

Premium Duo: partner account remains free, not premium

Plan: DuoCountry: CanadaMy Question or Issue: I have Premium Duo, but my partner's account remains a free subscription, not a premium account. The steps were followed, the address info is correct, so why is the account not a premium one?

  • Casual Listener
  • Plan: Duo Country: Canada My Question or Issue:  I have Premium Duo, but my partner's account remains a free subscription, not a premium account. The steps were followed, the address info is ...
  • Billy-J
  • Spotify Star
  • 1733 Views
  • 6 replies
  • 0 likes
  • 1733 Views
  • 6 replies
  • 0 likes

Solved!! Payment charged but Spotify is still not premium

Spotify told me that my 1 Month Individual Subscription was running out, so I went to the website and payed for the subscription again, as usual. My credit card then did a payment of exactly 7,00 BRL, which is odd, since the price of this subscriptio...

  • Casual Listener
  • Spotify told me that my 1 Month Individual Subscription was running out, so I went to the website and payed for the subscription again, as usual. My credit card then did a payment of exactly 7,00 BRL...
  • Billy-J
  • Spotify Star
  • 422 Views
  • 5 replies
  • 0 likes
  • 422 Views
  • 5 replies
  • 0 likes

Family members are being told that the family plan is being canceled when it's not

PlanFamily PremiumCountrySpainMy Question or IssueI recently changed to Family Plan along with some of my family members. Suddenly they got 3 emails each telling them that the premium is being canceled whilst me, the host, I haven't received anything...

  • Visitor
  • Plan Family Premium Country Spain My Question or Issue I recently changed to Family Plan along with some of my family members. Suddenly they got 3 emails each telling them that the premium is be...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Premium code does not work because of wrong country

PlanFree/PremiumCountryCanada/Germany My Question or IssueI bought myself a Premium voucher and tried to redeem it but I got the error message saying that the code is invalid in my country. My account is german but I'm in Canada now for the whole yea...

  • Newbie
  • Plan Free/Premium Country Canada/Germany   My Question or Issue I bought myself a Premium voucher and tried to redeem it but I got the error message saying that the code is invalid in my c...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Duo

Plan DUOFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an account on my mac book, etc.,with my wife as the registered userShe uses Spo...

  • Newbie
  • Plan DUO Free/Premium CountryUSA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Keanu_C
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Hi, I live and work in Poland, have subscribed to family acc, but my family is not able to accept.

HiNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium family planCountryBelarusDeviceiPhone 14, Operating SystemiOS 17, Android latest update. My Question or IssueHi, I liv...

  • Casual Listener
  • Hi None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium family plan Country Belarus Device iPhone 14,  Oper...
  • Maxim
  • Spotify Star
  • 142 Views
  • 3 replies
  • 0 likes
  • 142 Views
  • 3 replies
  • 0 likes

I'm being charged the full premium price and the student price monthly

Spotify are currently charging me 10.99 for premium and then two weeks later 5.99 for students every month. I don't known why

  • Visitor
  • Spotify are currently charging me 10.99 for premium and then two weeks later 5.99 for students every month. I don't known why
  • Billy-J
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

I need help with spotify

Hey! so i know this is the wrong channel&chat, but i wasnt able to find any support line. So my problem is i accsedentaly bought spotify premium individual, and would like to change it to Spotidy family. How do i get a refund or a possible switch fro...

  • Visitor
  • Hey! so i know this is the wrong channel&chat, but i wasnt able to find any support line. So my problem is i accsedentaly bought spotify premium individual, and would like to change it to Spotidy...
  • AdamDam
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

I have a Plutus card, that is not based in Portugal, so it doesn't accept

I have a Plutus card, that is not based in Portugal, so it doesn't accept the card for payment of premium subscription.

  • Visitor
  • I have a Plutus card, that is not based in Portugal, so it doesn't accept the card for payment of premium subscription.
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi cancelaron mi plan individual porque no tengo para pagar el proximo mes

Todavia no acaba mi plan individual y como me quede sin dinero en google play me cancelaron mi plan y me cambiaron a individual, y exijo que me regresen a premium, es una injusticia.

  • Visitor
  • Todavia no acaba mi plan individual y como me quede sin dinero en google play me cancelaron mi plan y me cambiaron a individual, y exijo que me regresen a premium, es una injusticia.
  • OscarDC
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Take my money

Why won’t you take my money. I just want to pay for premium but can and you have 0 customer service to help me give you my money … BOOOO PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

  • Casual Listener
  • Why won’t you take my money. I just want to pay for premium but can and you have 0 customer service to help me give you my money … BOOOO  Plan Free/Premium Country   Device (iPhone 8,...
  • Yordan
  • Moderator
  • 156 Views
  • 4 replies
  • 0 likes
  • 156 Views
  • 4 replies
  • 0 likes