Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Letztes Jahr habe ich angefangen zu studieren und sofort den Studentenrabatt in Anspruch genommen. Vor ein paar Wochen dann die Überraschung: es wurde auf ein normales Spotify Abo geändert, ohne jegliche Benachrichtigung per Email oder in der App.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Questioni need to pay my subscription
Desejo continuar com o plano DUO e cancelar essa plano de 19,90 que fiz sem querer
I want to say that by mistake my frnd has bought Spotify premium subscription and i am not in condition to buy it due to financial problems... So i request u to pls cancel my pack and if possible return the money pls
1 day PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My QuestionSolved my problem.
Hi!Can anyone help me with this? I've had premium for many years and today I woke up without premium?Thanks in advance! Best regards
I've been on Premium for a while now and have enjoyed it. My wife and I moved abroad earlier this year. This is a temporary and not a permanent move. Because I'm on Premium, my account's country stayed as US. Because my wife was NOT on Premium, her a...
PlanPremiumCountryUSADevice Operating System My Question or IssueMy card expired and i couldn't renew it before my plan ended due to no payment, Now when i renew i don't see the option for spotify + hulu except for students, which i am not. If i rene...
PlanSpotify Premium with HuluCountryUSAMy Question or IssueI currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. However, when I look under plans it isn't an option. Would I need to cance...
As of 9/29/22 I had brought Spotify Premium 1 month plan for $10 and got my benefits and was charged and I was told that the next time I would be charged was 10/29/22, 4 days later Currently 10/2/22 I no longer have my Premium benefits and I've tried...
PlanFree/PremiumCountryGermanyDevice(iPhone 10)Operating System(iOS 10, Windows 10,etc.) My Question or Issue
Hello,I have a premium account in the UK. I would like to purchase a subscription forma friend in Mexico. Can I do this from my account? Or do I need to create a separate account for them but with my payment details? Thanks
PlanFamilyCountryUSA My Question or IssueI was having bank issues that didn't allow my payment to go through, I corrected the issue but when that happened it switched my family plan out and only charged me for the solo group. I do not want to pay ano...
계획무료/프리미엄국가대한민국 장치삼성 점프 2프랙티스안드로이드 12 내 질문이나확실히 구독취소하고 10번 넘게 확인했는데 오늘 강제로 8.5달러 결제했는데 무조건 구독취소하고 스포티가 강제로 돈 빼돌리네요. 돈을 돌려받거나 취소하고 싶어요. 제발. 오늘 은행 계좌에 2달러가 남아 있습니다. 내 돈을 돌려주세요.
I want to cancel my Spotify premium subscription. But there is no option for cancelling. I used Facebook details to register the account, however that Facebook account does not exist anymore so I cannot login on Spotify.PlanPremiumCountry Device(Huaw...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
it says that I already redeemed that offer, I am eligible for student's premium but I cant reactivate it for some reasons, and I don't know what to do.
I got an email telling me I am going to lose my student discount next month unless I verify I am still a student. I clicked the "reverify now" button on the email and it sent me to my spotify account page. There is nothing on the page that lets me re...
I only do annu and, does Spotify appears not to have one.
.