Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanFreeCountryKoreaDeviceMacOperating SystemMacOS Big Sur 11.4 My Question or IssueHelloI signed up for a free three-month experience today.But when I entered the card information to experience it for free, it said, "I can't do it because I've done ...
PlanPremium (Supposed to be Student)CountryUnited StatesDeviceN/AOperating SystemN/A My Question or IssueI was supposed to be on a student plan but for some reason I was charged for normal premium. I cancelled like less than an hour after being charg...
PlanPremiumCountryUSA My Question or IssueI started seeing double recurring payments to Spotify on my bank account statements. I blocked the auto-withdrawal through my bank. They asked me to inform Spotify of the fraudulent activity. How do I do that...
When scrolling through my bank statement, i can see that 'Spotify P05932E174' is taking £9.99 a month from my account, however, my spotify subscription is £12.99 a month and i can see this on my statement under ITUNES.COM/BILL ITUNES.COM IE (as i dow...
Plan 12,99/monthPremiumCountry BelgiumDevice: Iphone 12 Dear all, I have a Premium subscription for 12,99/month that i would like to upgrade to a DUO premium, but the system does not allow me to do so. I've even tried to change it to a Family-pack ou...
Пользовался бесплатной версией мобильного приложения на рандомном мэйле, ввел какой то набор символов в строке логина и зашел туда. И тут вышла акция на 3 бесплатных месяца премиума. Я установил его. А потом решил, что после окончания буду пользовать...
Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wanted to start paying 9.99 via the mobile account. I sa...
PlanPremiumCountrySpain DeviceXiaomi Redmi Note 9S My Question or IssueMy premium subscription payment is pending in PayPal. Everything was going well until I went back to the app and I got the payment error.I did all the steps that tsupport recommen...
Hello,I got gift as spotify premium code by Revoult. The person who send me it, lives in UK, and I created my account in Poland. My premium code doesn't work. What can I do in this situation ? I don't want to inform this person about this problem, it...
PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...
PlanDuoCountryUSADeviceiPhone 11Operating SystemiOS My Question or IssueI was billed for Premium today (6/2/21) as usual, and switched to Premium Duo after the bill had already been taken from my bank account. I assumed when I changed plans that I wo...
Hi Spotify Community, I was meaning to subscribe to free premium for a month as what was indicated in the advertisement in the home page but when I entered my credit card details, it charged me. I really thought it was for free for the 1st month, but...
I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my account, so my father had to use his own to sign up...
PlanFreeCountryTurkeyOperating SystemWin-7My Question or IssueThe plan appears for 2 seconds, then disappears and I can't take action.
Kadobon gekocht maar code wil niet verzilveren. Geeft aan dat de code niet bestaat
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Depuis plus d'un an, je possède un abonnement Spotify Premium for Students. J'ai renouvelé ma réduction étudiante mais je suis prélevé de 9,99€ au lieu de 4,99€.
PlanPremiumCountryGermanyDeviceiPhone 7Plus My Question or IssueI am premium account member. Spotify states that premium accounts are "free of advertisements". But in 2020 Spotify started to insert ads before I can start any podcast. Support wrote, t...
PlanPremiumCountry DeviceNILOperating SystemNIL My Question or IssueGreetings,I recently saw Spotify's promotion of 3 months free for the 9.90 plan and subscribed to it. However, I immediately cancelled the subscription as I realised I would be a stu...
PlanFreeCountryBrazolDeviceSamsung Galaxy A01 and Galaxy J5 (2016), Xbox OneOperating SystemAndroid 10 and 7.1.1, Xbox One OS My Question or IssueI had a prepaid Premium subscription from April to May 2021 and I wish to renew it, but since the Indivi...