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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132323 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67119 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249574 Views
154 replies
13 likes
Hello, I am in Turkey but my region shows Cyprus and I cannot make payments with lira. I have deleted and reinstalled the account several times but it did not work. Please follow up on this problem.
Hello, I am in Turkey but my region shows Cyprus and I cannot make payments with lira. I have deleted and reinstalled the account several times but it did not work. Please follow up on this problem.
Spotify Star
333 Views
1 replies
0 likes
PlanPremiumCountryItalyDevice(iPhone 14Operating System My Question or IssueI’m still in the 3months free trial of Spotify premium, I want to move into the premium duo subscription so that Once the free trial ends in few days I can start paying for t...
Plan Premium Country Italy Device (iPhone 14 Operating System My Question or Issue I’m still in the 3months free trial of Spotify premium, I want to move into the premium duo subscrip...
Spotify Star
242 Views
1 replies
0 likes
Please resolve my issue
Please resolve my issue
Visitor
16218 Views
11 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
160 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Not applicable
617 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
404 Views
1 replies
0 likes
Spotify premium ends without any reminder, I was using it and it suddenly stopped working saying that your last payment didn't worked leaving me 2 days without Spotify, and I also did loosed all my downloaded playlists.
Spotify premium ends without any reminder, I was using it and it suddenly stopped working saying that your last payment didn't worked leaving me 2 days without Spotify, and I also did loosed all...
Spotify Star
474 Views
1 replies
0 likes
59.99TRY has just been debited from my card (1-2 hours). I forgot to cancel the subscription in my account. Can I request a refund before it's too late?PlanFree/PremiumCountryTurkeyMy Mail Acoount**bleep**this is my acoount i need a refund pelase.
59.99TRY has just been debited from my card (1-2 hours). I forgot to cancel the subscription in my account. Can I request a refund before it's too late? Plan Free/Premium Country Turkey My Mail ...
Spotify Star
856 Views
2 replies
0 likes
I got charged for Premium Individual but my plan was Premium student, can i get a refund and change my premium plan PlanStudent Premium (supposedly)CountryPhilippines
I got charged for Premium Individual but my plan was Premium student, can i get a refund and change my premium plan Plan Student Premium (supposedly) Country Philippines
Spotify Star
606 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Star
615 Views
1 replies
0 likes
How do I change it?
How do I change it?
Community Legend
668 Views
1 replies
0 likes
Could u pls tell me that upto when i got the spotify premium ? As the bill shoes ₹59 but ₹119 got deducted from my account pls clarify asap!!
Could u pls tell me that upto when i got the spotify premium ? As the bill shoes ₹59 but ₹119 got deducted from my account pls clarify asap!!
Moderator
658 Views
1 replies
0 likes
PlanFree/PremiumCountry- Ghana Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android galaxy A04e.) My Question or IssueI cannot have access to my premium service -3 months subscription after deleting the spotify app.
Plan Free/Premium Country- Ghana Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Android galaxy A04e.) My Question or Issue I cannot have access t...
Spotify Star
158 Views
1 replies
0 likes
PlanPremiumCountryNorwayDeviceiPhone 13 Pro MaxOperating SystemiOS 18.1.1 My Question or IssueHi! I was looking at my monthly bill and noticed that I was being billed by Spotify for my premium subscription every month and also every 3 months. I have ...
Plan Premium Country Norway Device iPhone 13 Pro Max Operating System iOS 18.1.1 My Question or Issue Hi! I was looking at my monthly bill and noticed that I was being bille...
Spotify Star
374 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
122 Views
1 replies
0 likes
PlanPremium duoCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGetting charged for a family and a duo since starting a duo,2 x separate payments are...
Plan Premium duo Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Star
173 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Star
535 Views
1 replies
0 likes
PlanPremium miniCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had premium individual before but bought premium mini and checked all the features which inc...
Plan Premium mini Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had pr...
Moderator
1789 Views
5 replies
0 likes
Plan Premium for 3 months promo Country Philippines Device Huawei mate 10 Operating System Android 9 My Question or Issue Paid for premium an hour ago, and my account is still on free. Checked my onlincr account payment has already been approved., ch...
Plan Premium for 3 months promo Country Philippines Device Huawei mate 10 Operating System Android 9 My Question or Issue Paid for premium an hour ago, and my accou...
Not applicable
709 Views
6 replies
0 likes
I have a duo premium plan. I am no longer connected with the other person on the plan. If I downgrade my plan to premium individual, will that change be immediate or will they keep access until the 12th which is when my plan cycles?
I have a duo premium plan. I am no longer connected with the other person on the plan. If I downgrade my plan to premium individual, will that change be immediate or will they keep access until the 1...
Casual Listener
1114 Views
2 replies
0 likes
