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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131949 Views

69 replies

10 likes

Premium for Family
  • 131949 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66111 Views

89 replies

4 likes

  • 66111 Views
  • 89 replies
  • 4 likes

I accidently cancelled my Spotify/Hulu subscription and I would like to get it back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

159 Views

1 replies

0 likes

  • 159 Views
  • 1 replies
  • 0 likes

I have Spotify premium membership but for some reason it says I’m on the “free” plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

user-removed

Not applicable

611 Views

2 replies

0 likes

  • 611 Views
  • 2 replies
  • 0 likes

Superuser Contribution Everything is gone. Am being asked to sign up again. What's going on?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Spotify ends without any reminder.

Spotify premium ends without any reminder, I was using it and it suddenly stopped working saying that your last payment didn't worked leaving me 2 days without Spotify, and I also did loosed all my downloaded playlists.

Visitor

Spotify premium ends without any reminder, I was using it and it suddenly stopped working saying that your last payment didn't worked leaving me 2 days without Spotify, and I also did loosed all...

Maxim

Spotify Star

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Subscription Refund

59.99TRY has just been debited from my card (1-2 hours). I forgot to cancel the subscription in my account. Can I request a refund before it's too late?PlanFree/PremiumCountryTurkeyMy Mail Acoount**bleep**this is my acoount i need a refund pelase.

Casual Listener

59.99TRY has just been debited from my card (1-2 hours). I forgot to cancel the subscription in my account. Can I request a refund before it's too late? Plan Free/Premium Country Turkey My Mail ...

Maxim

Spotify Star

854 Views

2 replies

0 likes

  • 854 Views
  • 2 replies
  • 0 likes

Wrong premium plan

I got charged for Premium Individual but my plan was Premium student, can i get a refund and change my premium plan PlanStudent Premium (supposedly)CountryPhilippines

Visitor

I got charged for Premium Individual but my plan was Premium student, can i get a refund and change my premium plan  Plan Student Premium (supposedly) Country Philippines

Maxim

Spotify Star

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

Can't pay through Students premium plan even if i press on the option there's no respond

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Maxim

Spotify Star

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help regarding payment deducted twice

Could u pls tell me that upto when i got the spotify premium ? As the bill shoes ₹59 but ₹119 got deducted from my account pls clarify asap!!

Visitor

Could u pls tell me that upto when i got the spotify premium ? As the bill shoes ₹59 but ₹119 got deducted from my account pls clarify asap!!

OscarDC

Moderator

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

Cannot have access to premium service after deleting app

PlanFree/PremiumCountry- Ghana Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android galaxy A04e.) My Question or IssueI cannot have access to my premium service -3 months subscription after deleting the spotify app.

Visitor

Plan Free/Premium Country- Ghana   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Android galaxy A04e.)   My Question or Issue I cannot have access t...

Billy-J

Spotify Star

156 Views

1 replies

0 likes

  • 156 Views
  • 1 replies
  • 0 likes

Charged Monthly and every 3 months???

PlanPremiumCountryNorwayDeviceiPhone 13 Pro MaxOperating SystemiOS 18.1.1 My Question or IssueHi! I was looking at my monthly bill and noticed that I was being billed by Spotify for my premium subscription every month and also every 3 months. I have ...

Casual Listener

Plan Premium Country Norway Device iPhone 13 Pro Max Operating System iOS 18.1.1   My Question or Issue Hi!   I was looking at my monthly bill and noticed that I was being bille...

Billy-J

Spotify Star

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Cancelled spotify altogether; still charged for premium. Now what?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

119 Views

1 replies

0 likes

  • 119 Views
  • 1 replies
  • 0 likes

Overcharge

PlanPremium duoCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGetting charged for a family and a duo since starting a duo,2 x separate payments are...

Visitor

Plan Premium duo Country Australia  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Maxim

Spotify Star

173 Views

1 replies

0 likes

  • 173 Views
  • 1 replies
  • 0 likes

Charged but can't use premium

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Maxim

Spotify Star

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bought premium mini but no features available

PlanPremium miniCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had premium individual before but bought premium mini and checked all the features which inc...

Casual Listener

Plan Premium mini Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had pr...

AlejaR

Moderator

1781 Views

5 replies

0 likes

  • 1781 Views
  • 5 replies
  • 0 likes

Superuser Contribution Paid for premium but still on free

Plan Premium for 3 months promo Country Philippines Device Huawei mate 10 Operating System Android 9 My Question or Issue Paid for premium an hour ago, and my account is still on free. Checked my onlincr account payment has already been approved., ch...

Casual Listener

Plan Premium for 3 months promo Country Philippines  Device Huawei mate 10 Operating System Android 9   My Question or Issue Paid for premium an hour ago, and my accou...

Not applicable

706 Views

6 replies

0 likes

  • 706 Views
  • 6 replies
  • 0 likes

Solved!! Downgrade plan question

I have a duo premium plan. I am no longer connected with the other person on the plan. If I downgrade my plan to premium individual, will that change be immediate or will they keep access until the 12th which is when my plan cycles?

Casual Listener

I have a duo premium plan. I am no longer connected with the other person on the plan. If I downgrade my plan to premium individual, will that change be immediate or will they keep access until the 1...

bigvince

Casual Listener

1109 Views

2 replies

0 likes

  • 1109 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not eligible for this plan

for some reason I can't pay for my student plan this month as it shows that I'm not eligible, I tried different internet connections,different browsers and devices

Newbie

for some reason I can't pay for my student plan this month as it shows that I'm not eligible, I tried different internet connections,different browsers and devices

Vasil

Moderator

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Cancel premium subscription

PlanFree/PremiumCountryusa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Countryusa   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...

Maxim

Spotify Star

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes