How to get an Yearly Plan and add a 6 months Voucher

[NatureSpirit]

Plan

Premium

Country

Portugal

Three Questions

I started with a kind of trial price for 4 months, which will end in the 5th September 2024.

1. I now want to continue Premium but with an YEARLY plan. However I cannot see such option, but there was one a few months ago. Did Spotify cancel that Yearly plan? If not, how can I activate it?

2. I was offered a voucher that gives me 6 months of Premium service.

I tried to activate it, but it tells me that it might cancel other offerings, so I did not activate it yet.

If and when I do activate it, will it add to the period still available in my account (now I still have a month left) or will it cancel any available period and just give me 6 months?

I want to be able to add it to whatever I currently have, and combine it with an yearly plan, if possible.

3. Is there any support email address that I can use to ask for these things? Because this is stuff that concerns to the company itself, so it's not the community than can help me on this...

[MihailY · Accepted solution]

Hey @NatureSpirit,

Thanks for reaching out and welcome to the Community!

We can confirm that the prepaid options on our website are no longer available in your region and that gift cards can't be combined with trial or discounted offers. 

With this in mind, it's best to cancel your current plan and wait for the trial period to expire before redeeming your gift card. As an alternative to the yearly subscription from the website you can redeem another gift card at the same value. Just note that you can stack up a maximum of 18 months of Premium Individual on your account.

We hope this helps. Let us know if you have any other questions.

[NatureSpirit]

Thanks for the help.

My account says I have to pay until the 6th of September.

1. So I have to pay on that exact day or else all the days that I already paid, will be lost, is that it?

2. If, for some reason, I don't pay on that day, my account will be reverted to Free until I pay, right?

[Yordan]

Hi @NatureSpirit!

You can’t apply a gift card on trial offers or discounted plans like Premium Student, Premium Family, Premium Duo, which is why you'll need to wait for your current Premium trial period to end. Your account will revert to free, but you get to keep everything in Your Library such as playlists, music and podcasts, so don't worry. You might lose your downloaded music for offline listening, since this is a Premium-only feature, but you can always redownload it when you resubscribe.

Once the trial period has ended, you can redeem the gift card here. More info on how gift cards work can be found in this article.

Hope this clears things up. Cheers 💚

[victorisibor12]

please how can I subscribe to a yearly premium plan nigeria

[Yordan]

Hey there, @victorisibor12,

Welcome to the Spotify Community!

While a recurring annual subscription isn't available in Nigeria at the moment, you can still make a one-time payment for 12 months of Premium Individual by following these steps:

1. Visit https://spotify.com/premium/.
2. Scroll down a bit to where you can see all available plans & offers.
3. Under Premium Individual, select One-time payment and proceed with the instructions.

To make sure the payment goes through successfully I'd recommend checking out this article.

Hope this info was useful! The Community is always here if there's anything else you need assistance with.