Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59593 Views
  • 25 replies
  • 5 likes
  • 59593 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35486 Views
  • 19 replies
  • 2 likes
  • 35486 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26665 Views
  • 16 replies
  • 2 likes
  • 26665 Views
  • 16 replies
  • 2 likes

Superuser Contribution not cancelling my subsicribtion

My Question or Issuei cancelled my subsicribtion but it still charged me and renewed my subsicribtioni am still being charged after cancelling my subsicribtion

  • Newbie
  • My Question or Issue i cancelled my subsicribtion but it still charged me and renewed my subsicribtion i am still being charged after cancelling my subsicribtion
  • Maxim
  • Spotify Star
  • 86 Views
  • 2 replies
  • 0 likes
  • 86 Views
  • 2 replies
  • 0 likes

How can I leave Duo plan? Will Primary holder still have premium?

I, the subsidiary, planning to leave duo and get my own premium. If I cancel will both accounts be downgraded? Or just me? Will the Premium holder still have premium?

  • Visitor
  • I, the subsidiary, planning to leave duo and get my own premium. If I cancel will both accounts be downgraded? Or just me? Will the Premium holder still have premium?
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Hello! Seems like I've got some bug. My plan that I've used is not avaliabl

Can not get my individual plan. It writes that "I am not eligible" for that plan. Maybe the problem is the Spotify program in my car media?

  • Visitor
  • Can not get my individual plan. It writes that "I am not eligible" for that plan. Maybe the problem is the Spotify program in my car media?
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

I refound my money , but i dont ricive it in my account.

Today i said to refound my 6beuro pack , and i didn t recive my money in my bank sccount.

  • Visitor
  • Today i said to refound my 6beuro pack , and i didn t recive my money in my bank sccount.
  • Maxim
  • Spotify Star
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Superuser Contribution No aceptan mi pago. Por que?

Intento de pagar premium y no me deja ni con mi tarjeta de Costa Rica ni Estados Unidos. Vivo en Costa Rica

  • Visitor
  • Intento de pagar premium y no me deja ni con mi tarjeta de Costa Rica ni Estados Unidos. Vivo en Costa Rica
  • Alex
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porblemas con mi plan familiar

Tengo un problema con mi suscripción PLAN FAMILIAR, han eliminado a mi madre y a mi hemana, porque sus direcciones no coinciden. cosa que es imposible porque vivimos en el mismo lugar.Me gustaría como puedo solucionar esto. Vivimos en madrid

  • Casual Listener
  • Tengo un problema con mi suscripción PLAN FAMILIAR, han eliminado a mi madre y a mi hemana, porque sus direcciones no coinciden. cosa que es imposible porque vivimos en el mismo lugar. Me gustaría c...
  • Alex
  • Moderator
  • 946 Views
  • 5 replies
  • 0 likes
  • Plan Familiar Premium
    Plan Premium Estándar
  • 946 Views
  • 5 replies
  • 0 likes

I canceled my premium subscription and still I am loosing ₹119 per month

Spotify is withdrawing ₹119 for the past 2 months from my bank account. I had cancelled the premium membership but still facing the issue. Even though the money has been withdrawn, spotify still gives me ads after songs. Please solve the issue as soo...

  • Visitor
  • Spotify is withdrawing ₹119 for the past 2 months from my bank account. I had cancelled the premium membership but still facing the issue. Even though the money has been withdrawn, spotify still give...
  • Bittencourt
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Billing Email

PlanFamily/PremiumCountryBrazil My Question or IssueI am trying to deactivate my old email, so I'm transferring all my accounts to the new one. The thing is my Spotify account's email is already the new one, but I keep receiving my Spotify Receipts i...

  • Visitor
  • Plan Family/Premium Country Brazil   My Question or Issue I am trying to deactivate my old email, so I'm transferring all my accounts to the new one. The thing is my Spotify account's emai...
  • MihailY
  • Moderator
  • 123 Views
  • 2 replies
  • 0 likes
  • 123 Views
  • 2 replies
  • 0 likes

Superuser Contribution How many devices can i use spotify with one premium account on individual premium plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 7667 Views
  • 4 replies
  • 0 likes
  • Number of devices on single premium account
  • 7667 Views
  • 4 replies
  • 0 likes

Premium user being served ads - how to stop permanently?

I am on a premium plan and Spotify clearly sells me on NOT being served ads as part of my premium plan. I am constantly getting advertisements from Spotify in the form of "announcements" for album releases, Spotify original content, etc. I have not o...

  • Newbie
  • I am on a premium plan and Spotify clearly sells me on NOT being served ads as part of my premium plan.   I am constantly getting advertisements from Spotify in the form of "announcements" for...
  • Bittencourt
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • advertising
    announcements
    misleading advertising
    Premium
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t add people to duo plan

The duo plan requires you to live at the same address. The address searcher is too sensitive and even when entering the exact same address it won’t add my partner to the duo plan. Where is the customer service support?!?!

  • Visitor
  • The duo plan requires you to live at the same address. The address searcher is too sensitive and even when entering the exact same address it won’t add my partner to the duo plan. Where is the custom...
  • OscarDC
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I not eligible for 3 month free offer?

Hi, im trying to submit my request for 3 months free due to the offer you have on BlueLight however it’s says I’m not eligible..?? Why would this be?

  • Visitor
  • Hi, im trying to submit my request for 3 months free due to the offer you have on BlueLight however it’s says I’m not eligible..?? Why would this be? 
  • Lyubka
  • Moderator
  • 164 Views
  • 1 replies
  • 2 likes
  • 164 Views
  • 1 replies
  • 2 likes

Depending on Device I have Premium or not.

I've been a Spotify premium subscriber for four years. I just moved from Turkey to Germany. I switched my subscription to Germany and paid the new premium fee for Germany. I was instructed to log off accounts on all devices, which I did. On my laptop...

  • Visitor
  • I've been a Spotify premium subscriber for four years. I just moved from Turkey to Germany. I switched my subscription to Germany and paid the new premium fee for Germany. I was instructed to log off...
  • Jose_M
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

I’ve been billed 5 times this month!!!

I live in Ecuador and have a premium account. The device I use is an IPhone X. This month I’ve been billed nine times for my premium account. I have no idea if you’re having issues because I see several messages on double billing or something, but 5 ...

  • Newbie
  •  I live in Ecuador and have a premium account. The device I use is an IPhone X.  This month I’ve been billed nine times for my premium account. I have no idea if you’re having issues becau...
  • Luan
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Money deducted from bank account but no premium access given

PlanFree/PremiumCountryGermanyDevice(iMac 2020)Operating System(macOS) My Question or IssueWhile buying one year standard (not a student) access using Paypal I got the amount deducted from my bank account, but page on Spotify payment said the transac...

  • Casual Listener
  • Plan Free/Premium Country Germany Device (iMac 2020) Operating System (macOS)   My Question or Issue While buying one year standard (not a student) access using Paypal I got the amoun...
  • Kiril
  • Moderator
  • 121 Views
  • 2 replies
  • 0 likes
  • 121 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problema al pagar por cambio de país

He cambiado de país y quiero seguir con mi plan familiar, al intentar pagar pongo la opción actualizar mis datos y pongo el cambio de país, pero al hacerlo me manda por defecto a pagar el plan individual y no me deja seguir con mi plan familiar.

  • Visitor
  • He cambiado de país y quiero seguir con mi plan familiar, al intentar pagar pongo la opción actualizar mis datos y pongo el cambio de país, pero al hacerlo me manda por defecto a pagar el plan indivi...
  • Alex
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

From FREE to PREMIUM

Free - Canada - TCL PRO 20 Hi, I would like to subscribe to Premium (individual) but I CAN'T. On both the app and www.spotify.com. Every time I try, an orange window appear and it says " Sorry, you are not eligible for that plan. Here are some other ...

  • Newbie
  • Free - Canada - TCL PRO 20   Hi, I would like to subscribe to Premium (individual) but I CAN'T. On both the app and www.spotify.com.   Every time I try, an orange window appear and ...
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different devices

So for some reason my Aunt and I are having a battle of who can listen to my Spotify. I had my own account. When I would be listening sometimes she would ask her Echo Dot to play something. Because I was used her Echo Dot it now will automatically us...

  • Newbie
  • So for some reason my Aunt and I are having a battle of who can listen to my Spotify. I had my own account. When I would be listening sometimes she would ask her Echo Dot to play something. Because I...
  • OscarDC
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes