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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13389 Views
  • 26 replies
  • 2 likes
  • 13389 Views
  • 26 replies
  • 2 likes

Solved!!Superuser Contribution Impossible de passer de Premium a Duo

Salutations,Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ensuite sur suivant, et cela me dit que le paiement n'e...

  • Casual Listener
  • Salutations, Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ...
  • Maria
  • Moderator
  • 618 Views
  • 6 replies
  • 0 likes
  • 618 Views
  • 6 replies
  • 0 likes

cant found plan 3/6/12 month family in Egypt region

cant found plan 3/6/12 month family in Egypt region this bug or removed it for ever?

  • Newbie
  • cant found plan 3/6/12 month family in Egypt region this bug or removed it for ever?
  • Shusham
  • Visitor
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Premium family to duo

I just switched from Spotify premium family to duo and now am getting ads and cannot skip songs etc. it is acting as if I have the free account. How do I fix this

  • Visitor
  • I just switched from Spotify premium family to duo and now am getting ads and cannot skip songs etc. it is acting as if I have the free account. How do I fix this
  • osornios
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution It’s time for a senior discount; that would be most FAIR.

there are discounts for other members of the community, to be fair senours need their own discount to comfortably enjoy and learn from this special community. Thanks Mitch Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)O...

  • Casual Listener
  • there are discounts for other members of the community, to be fair senours need their own discount to comfortably enjoy and learn from this special community. Thanks Mitch  Free/Premium Countr...
  • osornios
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

I paid student premium in a wrong account and now i cant use it in mine

PlanStudent premiumCountrySpain - USADeviceiPhone - PCOperating SystemWindows 11 My Question or IssueI have two spotify accounts and because a mistake i paid the student premium on the wrong one. Now i tried with my principal account and i cant becau...

  • Newbie
  • Plan Student premium Country Spain - USA Device iPhone - PC Operating System Windows 11   My Question or Issue I have two spotify accounts and because a mistake i paid the student prem...
  • ribezaz
  • Spotify Star
  • 200 Views
  • 1 replies
  • 1 likes
  • 200 Views
  • 1 replies
  • 1 likes

Changing Payment Method

PlanPremiumCountryPhilippinesDeviceiPhone Xs MaxOperating SystemiOS My Question or IssueWhy was I charged after changing my payment method from e-wallet to debit card?

  • Visitor
  • Plan Premium Country Philippines Device iPhone Xs Max Operating System iOS   My Question or Issue Why was I charged after changing my payment method from e-wallet to debit card? 
  • ribezaz
  • Spotify Star
  • 215 Views
  • 1 replies
  • 1 likes
  • 215 Views
  • 1 replies
  • 1 likes

Gift code redeemed but Spotify charged me normally

So I had a premium account and at 17/8 Spotify sent me an invoice to keep my premium subscription. I canceled the payment (10,99€) and I used a gift card of 10€. Then I recieved a mail that my account swapped to free subscription. Tried to change aga...

  • Visitor
  • So I had a premium account and at 17/8 Spotify sent me an invoice to keep my premium subscription. I canceled the payment (10,99€) and I used a gift card of 10€. Then I recieved a mail that my accoun...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify free premium trial scam BEWARE

I'd just like to share my experience with other people to avoid the same happening to anyone else. Yesterday I saw an ad on Spotify for a free premium trial for three months. After clicking the link I was sent to a legit looking page where I finished...

  • Casual Listener
  • I'd just like to share my experience with other people to avoid the same happening to anyone else.   Yesterday I saw an ad on Spotify for a free premium trial for three months. After clicking ...
  • dart383
  • Newbie
  • 9675 Views
  • 7 replies
  • 0 likes
  • 9675 Views
  • 7 replies
  • 0 likes

Does canceling your account to change billing date mess up your Playlist?

PlanPremiumCountryUSA Device( Samsung Galaxy 23) My Question or IssueDoes canceling your account to change billing date mess up your current?

  • Visitor
  • Plan Premium Country USA   Device ( Samsung Galaxy 23)     My Question or Issue Does canceling your account to change billing date mess up your current?  
  • TanyaS
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Premium "Basic" For 1 user.

I recently went to change my subscription from the regular premium, to the premium "basic", which was $1.00 cheaper per month, it's the same as regular premium, just did not come with the podcasts. The "basic" option is no longer showing up as a plan...

  • Casual Listener
  • I recently went to change my subscription from the regular premium, to the premium "basic", which was $1.00 cheaper per month, it's the same as regular premium, just did not come with the podcasts. T...
  • Maxim
  • Spotify Star
  • 522 Views
  • 5 replies
  • 0 likes
  • 522 Views
  • 5 replies
  • 0 likes

Superuser Contribution Fui atualizar meu cartao para pagamento me cobrou 7 reais duas vezes!

Estava revendo sobre a forma de pagamento do meu cartao e quando estava atualizando, me cobrou 7 reais duas vezes! Eu quero meu estorno

  • Visitor
  • Estava revendo sobre a forma de pagamento do meu cartao e quando estava atualizando, me cobrou 7 reais duas vezes! Eu quero meu estorno
  • Not applicable
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

Solved!! Issue with Duo

I have a US account on Spotify that I've had for 10+ years. I recently moved to the UK where I reside with my partner. I've paid for a Duo account, but he's not able to sign up to it (assuming because I have a US-based account I pay for in dollars, a...

  • Newbie
  • I have a US account on Spotify that I've had for 10+ years. I recently moved to the UK where I reside with my partner. I've paid for a Duo account, but he's not able to sign up to it (assuming becaus...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Pourquoi mon abonnement Spotify premium n’est pas mis à jour

J’ai profiter de l’offre 3 mois gratuit pour l’abonnement Spotify premium personnel il y a 30 mn mais toujours rien sur mon compte

  • Visitor
  • J’ai profiter de l’offre 3 mois gratuit pour l’abonnement Spotify premium personnel il y a 30 mn mais toujours rien sur mon compte
  • osornios
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

charged for free trial

On monday i got the free premium trial for 3 months and i was charged, it said its only temporary and would go away after a few days but today i saw that there was a transaktion PlanFree trial CountrySwitzerland

  • Visitor
  • On monday i got the free premium trial for 3 months and i was charged, it said its only temporary and would go away after a few days but today i saw that there was a  transaktion  Plan Fr...
  • osornios
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Cannot find place to enter new credit card data

PlanPremiumCountryBrazilDeviceDesktop computerOperating SystemWindows 10 My Question or IssueI need to update my credit card information for monthly payments of a Premium Duo plan, but the instructions given at https://support.spotify.com/us/article/...

  • Casual Listener
  • Plan Premium Country Brazil Device Desktop computer Operating System Windows 10   My Question or Issue I need to update my credit card information for monthly payments of a Premium Duo...
  • Bittencourt
  • Spotify Star
  • 154 Views
  • 1 replies
  • 1 likes
  • 154 Views
  • 1 replies
  • 1 likes

Superuser Contribution Gift Cards not working after activation

I recently purchased five 3-month gift cards for family members. When I tried to create the account using the gift cards none of them worked. I took them back to the store where I purchased them and they advised that they could not reactivate them as...

  • Casual Listener
  • I recently purchased five 3-month gift cards for family members. When I tried to create the account using the gift cards none of them worked. I took them back to the store where I purchased them and ...
  • OscarDC
  • Moderator
  • 347 Views
  • 4 replies
  • 0 likes
  • 347 Views
  • 4 replies
  • 0 likes

Can I switch from Premium Duo to a Premium Individual account for my son where I am the manager?

Current PlanPremium DuoCountryUSA My Question or Issue:I currently have a Premium Duo subscription where I am the manager and my son is the member. I do not use Spotify anymore. Is it possible for me to switch to an Individual Premium subscription fo...

  • Casual Listener
  • Current Plan Premium Duo Country USA     My Question or Issue: I currently have a Premium Duo subscription where I am the manager and my son is the member.  I do not use Spotify...
  • Maxim
  • Spotify Star
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

Switch from PlayStore to direct Billing.

PlanFamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm going to close my Google account and currently pay for the Family plan through the PlayStore. H...

  • Newbie
  • Plan Family Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm going to ...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

How can i stop subscribing a podcast (i’m paying 3$ extra / a month)

PlanPremiumCountryFinlandDeviceiPhone 14 pro maxOperating SystemiOS My Question or IssueHow can i stop subscribing a podcast, that costs extra money each month? They have already quit their podcast, so i want to stop subscribing it. How can i do that...

  • Visitor
  •   Plan Premium Country Finland Device iPhone 14 pro max Operating System iOS   My Question or Issue How can i stop subscribing a podcast, that costs extra money each month? ...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes