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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
126821 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
53339 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
226089 Views
141 replies
12 likes
My Question or IssueI have purchase Duo plan. But my another friend is not able to join the plan. Have sent the invite, Even after putting same address, it’s not accepting. It just address didn’t match. The plan is going waste. And u want to change m...
My Question or Issue I have purchase Duo plan. But my another friend is not able to join the plan. Have sent the invite, Even after putting same address, it’s not accepting. It just address di...
Spotify Star
489 Views
1 replies
0 likes
I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.
I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.
Spotify Star
1531 Views
6 replies
4 likes
Não consigo achar a opção de pagar no pix
Não consigo achar a opção de pagar no pix
Spotify Star
751 Views
1 replies
1 likes
Why does my premium account have add
Why does my premium account have add
Spotify Star
489 Views
1 replies
1 likes
I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I didn’t notice it was the wrong Facebook until I ope...
I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I ...
Not applicable
298 Views
2 replies
1 likes
I want to make a payment, but it looks like the web is in error, because it says "unable to connect, please check your settings or try again later" and the 'Retry' button below it. even though my connection is fine, there is no problem.
I want to make a payment, but it looks like the web is in error, because it says "unable to connect, please check your settings or try again later" and the 'Retry' button below it. even though my con...
Spotify Star
364 Views
1 replies
0 likes
i can't get a subscription
i can't get a subscription
Moderator
460 Views
1 replies
0 likes
Previously I was able to pay for just spotify with the student discount. Now they are making me pay for hulu as well.
Previously I was able to pay for just spotify with the student discount. Now they are making me pay for hulu as well.
Spotify Star
604 Views
1 replies
0 likes
I want to gift a couple in a different province with Spotify Premium Duo. How do I do that?
I want to gift a couple in a different province with Spotify Premium Duo. How do I do that?
Spotify Star
318 Views
1 replies
0 likes
PlanPremiumCountry: United StatesDevice(Various iPhones)Operating SystemiOS My Question or IssueJust signed up for a family premium plan yesterday. Wanted to sign up for Family Basic since we don’t listen to audio books but didn’t see the option at s...
Plan Premium Country: United States Device (Various iPhones) Operating System iOS My Question or Issue Just signed up for a family premium plan yesterday. Wanted to sign up for F...
Casual Listener
1080 Views
6 replies
0 likes
when i scratched my pin on spotify giftcard some numbers or letters came off and how do i still redeem it?
when i scratched my pin on spotify giftcard some numbers or letters came off and how do i still redeem it?
Spotify Star
456 Views
1 replies
0 likes
Plan Premium (Family) Country Pakistan My Question or Issue I have been using Easypaisa as my payment method for the past few months without any problems. However, this month, I faced a shortfall in my account balance, which caused my payment of 579 ...
Plan Premium (Family) Country Pakistan My Question or Issue I have been using Easypaisa as my payment method for the past few months without any problems. However, this month, I fa...
Moderator
934 Views
1 replies
0 likes
I don’t want to pay monthly i want to buy the plan annually so i don’t have to worry about it
I don’t want to pay monthly i want to buy the plan annually so i don’t have to worry about it
Newbie
325 Views
2 replies
1 likes
I got charged for 3 month free subscribtion and short after unlinked my bank card.I need to get my 5 dollars back, since that event is free and noone told me it will charge me and won't refund
I got charged for 3 month free subscribtion and short after unlinked my bank card. I need to get my 5 dollars back, since that event is free and noone told me it will charge me and won't refund
Casual Listener
701 Views
2 replies
1 likes
I uses premium student plan but from previous 2 months it automatically switches to free plan after one month while i my upi mandate is completely working PlanPremium CountryIndiaDeviceiPhone 12Operating softwareiOS 18My Question or Issuemy plan of p...
I uses premium student plan but from previous 2 months it automatically switches to free plan after one month while i my upi mandate is completely working Plan Premium Country India ...
Spotify Star
455 Views
1 replies
0 likes
i have a $11.99 plan but i was charged $19.99
i have a $11.99 plan but i was charged $19.99
Gig Goer
357 Views
1 replies
0 likes
I’m trying to get individual plan for premium usuing a debit gift card with more then enough money but when I enter the correct code number it tell me “The payment failed. Please try again, use a different payment card or a different payment method.”...
I’m trying to get individual plan for premium usuing a debit gift card with more then enough money but when I enter the correct code number it tell me “The payment failed. Please try again, use a dif...
Spotify Star
406 Views
1 replies
0 likes
PlanShould be Premium Country Device(iPhone 11)Operating System(iOS 10) My Question or IssueI used a year long premium giftcard on Christmas day, but it ended today. The wise of you may notice somethings not adding up. It ended 2 days early. Now I’m ...
Plan Should be Premium Country Device (iPhone 11) Operating System (iOS 10) My Question or Issue I used a year long premium giftcard on Christmas day, but it ended today...
Spotify Star
482 Views
1 replies
0 likes
Meu esposo têm 75 anos, ele não conseguiu fazer a assinatura, o Spotify, disse que a idade dele não é compatível para o serviço
Meu esposo têm 75 anos, ele não conseguiu fazer a assinatura, o Spotify, disse que a idade dele não é compatível para o serviço 😕
Moderator
580 Views
1 replies
0 likes
I already have a account in Spotify and I have premium in it . But now I want Spotify premium in other gmail too but it's showing u already have premium account in the payment method
I already have a account in Spotify and I have premium in it . But now I want Spotify premium in other gmail too but it's showing u already have premium account in the payment method
Moderator
145 Views
1 replies
0 likes
