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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

76222 Views

31 replies

2 likes

Account
  • 76222 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Iva

Moderator

160025 Views

71 replies

10 likes

Premium for Family
  • 160025 Views
  • 71 replies
  • 10 likes

Payment charged before the presumed date

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Can't accept Premium Duo subscription

I am trying to join my fiance's premium duo subscription. Our addresses in the account are the exact same (we live together), and he typed in the correct address when signing up for the account. Every single time I try to accept & join, I get an erro...

Visitor

I am trying to join my fiance's premium duo subscription. Our addresses in the account are the exact same (we live together), and he typed in the correct address when signing up for the account. Ever...

ribezaz

Spotify Star

433 Views

1 replies

2 likes

  • 433 Views
  • 1 replies
  • 2 likes

"See all plans" empty

I recently updated payment method (a card had expired, I added a new one via google) and somehow in the process spotify had canceled my family subscription, so now I'm on Premium Individual. I want to get back to Family, but when I tap "See all plans...

Visitor

I recently updated payment method (a card had expired, I added a new one via google) and somehow in the process spotify had canceled my family subscription, so now I'm on Premium Individual. I want t...

Billy-J

Spotify Star

631 Views

1 replies

0 likes

  • 631 Views
  • 1 replies
  • 0 likes

Subscription Issue On Airtel sim (Bangladesh)

PlanPremium Family Plan CountryBangladesh My Question or IssueI am A spotify premium user for couple of months, iIbought it first by airtel sim and It was fine till today , I am trying to buy spotify but i did not recive the verification code by spot...

Casual Listener

Plan Premium Family Plan  Country Bangladesh   My Question or Issue I am A spotify premium user for couple of months, iIbought it first by airtel sim and It was fine till today , I am...

MattSuda

Spotify Star

809 Views

1 replies

0 likes

  • 809 Views
  • 1 replies
  • 0 likes

puedo usar premium en México y Estados Unidos conmi teléfono?

quiero pagar Spotify premium en México pero viajo a Estados Unidos tambien puedo usarlo en Estados Unidos con cuenta de México?

Visitor

quiero pagar Spotify premium en México pero viajo a Estados Unidos tambien puedo usarlo en Estados Unidos con cuenta de México?

Douchiest_Cabin

Community Legend

837 Views

1 replies

0 likes

  • 837 Views
  • 1 replies
  • 0 likes

Solicito cancelar la suscripción y optener mi reembolso

Ninguno de los siguientes datos es obligatorio. Sin embargo, cuanto más nos proporcione, más fácil nos resultará ayudarle.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, MacBook Pro finales de 2016)Sistema operativo(iOS 10, Android Ore...

Visitor

Ninguno de los siguientes datos es obligatorio. Sin embargo, cuanto más nos proporcione, más fácil nos resultará ayudarle. Plan Gratis/Premium País   Dispositivo (iPhone 8, Samsung Galaxy ...

Douchiest_Cabin

Community Legend

1089 Views

1 replies

0 likes

  • 1089 Views
  • 1 replies
  • 0 likes

Payment issue pls help

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI payed for Spotify premium my money deducted from my account but Spotify says payment was fa...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I payed...

Billy-J

Spotify Star

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

subscription

I bought a Spotify subscription (money was withdrawn from the account), but there was an error with the region inaccuracy, the plan did not change to premium, the payment was written off. What should I do?

Visitor

I bought a Spotify subscription (money was withdrawn from the account), but there was an error with the region inaccuracy, the plan did not change to premium, the payment was written off. What should...

Billy-J

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me debitaron 679,50 pesos de mi cuenta,a pesar de tener mes gratis

Se me realizo un debito de 679.50 pesos por parte de spotify en mi cuenta de astropay(cuanto con la cual me suscribi al plan premium), no entiendo el motivo del debito. Y si fue un debito para corroborar la cuenta, les reclamo q aun no eh recibido el...

Visitor

Se me realizo un debito de 679.50 pesos por parte de spotify en mi cuenta de astropay(cuanto con la cual me suscribi al plan premium), no entiendo el motivo del debito. Y si fue un debito para corrob...

Vasil

Moderator

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to disconnect Hulu from Spotify account

Our Hulu account is connected to Spotify, but we are now planning to upgrade the Disney+/Hulu plan to add free. But we can’t do that until we disconnect the Hulu account from Spotify and we are unsure how to do that without affecting our current subs...

Newbie

Our Hulu account is connected to Spotify, but we are now planning to upgrade the Disney+/Hulu plan to add free. But we can’t do that until we disconnect the Hulu account from Spotify and we are unsur...

eggworts

Newbie

1958 Views

4 replies

0 likes

  • 1958 Views
  • 4 replies
  • 0 likes

Canceled through Apple still charged

Called month ago under apple subscription and just got charged again? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Called month ago under apple subscription and just got charged again?  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 1...

osornios

Spotify Star

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

I haven't gotten my money back after cancelling my free trial.

I activated the Spotify 3 month free trial and my money was reserved by Spotify. I cancelled it way before the billing date and the money still hasn't been given back. I would like to get the student premium account with that money.

Newbie

I activated the Spotify 3 month free trial and my money was reserved by Spotify. I cancelled it way before the billing date and the money still hasn't been given back. I would like to get the student...

Billy-J

Spotify Star

955 Views

1 replies

0 likes

  • 955 Views
  • 1 replies
  • 0 likes

Solved!! subscription 1 year for Turkey

I would like to pay for 1 year subscription, but I dont have this option in /payment page

Visitor

I would like to pay for 1 year subscription, but I dont have this option in /payment page

Billy-J

Spotify Star

3654 Views

1 replies

1 likes

  • 3654 Views
  • 1 replies
  • 1 likes

Superuser Contribution 3 месяца исчезло

ПланБесплатно/Премиум Мой вопрос или проблема2 недели назад активировал майкрософт, все работали, а щас пропала, верните прошу

Regular

План Бесплатно/Премиум   Мой вопрос или проблема 2 недели назад активировал майкрософт, все работали, а щас пропала, верните прошу

Vasil

Moderator

680 Views

4 replies

0 likes

  • 680 Views
  • 4 replies
  • 0 likes

Subscribtions

Although İ have premium subscription i cant use the features or it doesnt allow me somehow for a reason.PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.)İOS 1...

Visitor

Although İ have premium subscription i cant use the features or it doesnt allow me somehow for a reason. Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) i...

osornios

Spotify Star

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

I get a message that my payment failed, but I can't find what credit card I am using that is failing

I need to know at least the last 4 digits of the card that I used for payment to figure why my payment is failing! I'm not gonna just update payment without getting that info first!! Could you provide that?

Visitor

I need to know at least the last 4 digits of the card that I used for payment to figure why my payment is failing! I'm not gonna just update payment without getting that info first!! Could you provid...

Billy-J

Spotify Star

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment Fails After SMS Verification

PremiumEgypt Device(Samsung S24 Ultra , HP Zbook G5)Operating System(Android , Windows 11) Hi everyone,I’m trying to subscribe to Spotify Premium in Egypt, but I keep running into payment issues with both Vodafone carrier billing and my credit card.W...

Newbie

Premium Egypt   Device (Samsung S24 Ultra , HP Zbook G5) Operating System (Android , Windows 11)   Hi everyone, I’m trying to subscribe to Spotify Premium in Egypt, but I keep runn...

Yordan

Moderator

2948 Views

3 replies

0 likes

  • 2948 Views
  • 3 replies
  • 0 likes

Solved!! how to change the country and payment method for spotify premium

Basic details: Lived in Korea, paid with a Korean card, signed up for premium (individual). Moved to Spain, want to update country and payment method to Spain and keep the premium (individual) plan.I know in theory I just need to update the payment m...

Casual Listener

Basic details: Lived in Korea, paid with a Korean card, signed up for premium (individual). Moved to Spain, want to update country and payment method to Spain and keep the premium (individual) plan. ...

ZloyBankir

Casual Listener

10837 Views

7 replies

0 likes

  • 10837 Views
  • 7 replies
  • 0 likes