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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

73316 Views

31 replies

2 likes

Account
  • 73316 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

157841 Views

69 replies

10 likes

Premium for Family
  • 157841 Views
  • 69 replies
  • 10 likes

Cancel my subscription

Hi, I recently reactivated my account by setting it up with a new email and password. However, I've lost my details for this email address and am now paying without being able to use Spotify. I want to cancel completely for the moment because I need ...

Visitor

Hi,   I recently reactivated my account by setting it up with a new email and password. However, I've lost my details for this email address and am now paying without being able to use Spotify...

Billy-J

Spotify Star

717 Views

1 replies

0 likes

  • 717 Views
  • 1 replies
  • 0 likes

Premium

PlanFree/PremiumCountryJordanDevice( IPHONE 11 )Operating System(iOS .) My Question or IssueGood after noon lady’s and gentlemen, I’ve subscribed to premium from “ TALABAT “ app points and wheN I was wanna activate it, tap showed and saying there’s a...

Visitor

  Plan Free/Premium Country Jordan Device ( IPHONE 11 ) Operating System (iOS .)   My Question or Issue Good after noon lady’s and gentlemen, I’ve subscribed to premium from “ TA...

Billy-J

Spotify Star

639 Views

1 replies

0 likes

  • 639 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong date mentioned on exit page after cancelling Premium subscription

Wrong date mentioned on exit page after cancelling Premium subscriptionPlanPremium - Individual PlanCountryIndiaDeviceOnePlus Nord 2TOperating SystemAndroid 14 My Question or IssueI got a three months free premium subscription on Spotify. After it en...

Newbie

Wrong date mentioned on exit page after cancelling Premium subscription Plan Premium - Individual Plan Country India Device OnePlus Nord 2T Operating System Android 14   My Questi...

Susan_GP

Moderator

1538 Views

1 replies

0 likes

  • 1538 Views
  • 1 replies
  • 0 likes

Premium

Premium stopped working 

Visitor

Premium stopped working 

Bittencourt

Spotify Star

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't subscribe to premium

I am trying to subscribe to the premium student plan and it keeps saying payment failed. How can I get this fixed without changing my payment method?

Visitor

I am trying to subscribe to the premium student plan and it keeps saying payment failed. How can I get this fixed without changing my payment method?

Susan_GP

Moderator

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Basic duo

PlanPremiumCountryUSA Operating SystemAndroid 13 My Question:I currently have Premium Duo but I heard there is a similar plan that has everything but the audiobooks. I do not use Spotify for audiobooks so I would like to switch to Basic Duo, but I do...

Casual Listener

Plan Premium Country USA  Operating System Android 13   My Question: I currently have Premium Duo but I heard there is a similar plan that has everything but the audiobooks. I do no...

Yordan

Moderator

8694 Views

15 replies

2 likes

  • 8694 Views
  • 15 replies
  • 2 likes

Superuser Contribution Card payment method keep loading indefinitely

PlanFree/PremiumCountryEcuador My Question or IssueThe card payment method keep loading and I can't enter my data, so, I can't pay for a premium subscription. It's the same with any plan, and it happens with my pc and my smartphone. I've been trying ...

Newbie

  Plan Free/Premium Country Ecuador   My Question or Issue The card payment method keep loading and I can't enter my data, so, I can't pay for a premium subscription. It's the same w...

PG05_

Visitor

4514 Views

8 replies

0 likes

  • 4514 Views
  • 8 replies
  • 0 likes

Superuser Contribution this page got tripped out

PlanFree/PremiumCountry DeviceLaptop/PCOperating SystemWindows 10BrowserChrome/Microsoft Edge My Question or IssueHello,I'm having trouble accessing the subscription page to select my subscription plan. Every time I try to access it, I get an error a...

Visitor

Plan Free/Premium Country   Device Laptop/PC Operating System Windows 10 Browser Chrome/Microsoft Edge   My Question or Issue Hello, I'm having trouble accessing the subscripti...

Maria

Moderator

6693 Views

16 replies

6 likes

  • 6693 Views
  • 16 replies
  • 6 likes

No hours for audio books only just signed up for premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) i Have only just upgraded my account from free to premium but it says I am out of hours for my audio books but ha...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   i Have only just upgraded my ...

Billy-J

Spotify Star

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

I have problem with the billing

Dear Spotify Support,I am contacting you regarding a recent attempt to charge my card, despite my last payment for the subscription being made on 03.06.2025. Please investigate this issue and confirm why a new charge was attempted, considering my pre...

Visitor

Dear Spotify Support, I am contacting you regarding a recent attempt to charge my card, despite my last payment for the subscription being made on 03.06.2025. Please investigate this issue and confi...

Billy-J

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

My account was hacked and they set up a dual premium acct. that I am being charged for.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

What is the time period for expiration of the referal code I got for spotify free subscription for 4

Hey can anyone please help me with that I got spotify premium subscription for 4 months referal code to redeem it at google play along with some discount on indigo flight and there is a expire of coupon date as June 28 So please help me that will the...

Newbie

Hey can anyone please help me with that I got spotify premium subscription for 4 months referal code to redeem it at google play along with some discount on indigo flight and there is a expire of cou...

Billy-J

Spotify Star

975 Views

1 replies

0 likes

  • 975 Views
  • 1 replies
  • 0 likes

Cambio de paquete spoty

Hola, he cambiado el plan individual al familiar, entiendo que una vez está registrado se cambia automáticamente y dejan de pasar el cargo o hay que cancelarlo previamente y luego dar alta en el familiar . Gracias

Visitor

Hola,  he cambiado el plan individual al familiar, entiendo que una vez está registrado se cambia automáticamente y dejan de pasar el cargo o hay que cancelarlo previamente y luego dar alta en ...

Douchiest_Cabin

Community Legend

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

No More Prepaid?

PlanFree/PremiumCountryIndiaOperating SystemAndroid 16 My Question or IssueSo I wanted to buy spotify premium for some time now and was planing to buy the individual plan for 1 year since it was a bit cheaper.But today when I finally went to buy it i...

Newbie

  Plan Free/Premium Country India Operating System Android 16   My Question or Issue So I wanted to buy spotify premium for some time now and was planing to buy the individual plan...

Jose_M

Spotify Star

1883 Views

3 replies

1 likes

  • 1883 Views
  • 3 replies
  • 1 likes

Issue with Payment via Mobile SIM for Family Subscription

PlanPremiumCountryBangladeshDeviceiPhone 13Operating SystemiOS 18.5 My Question or IssueDear Customer Service, I hope this message finds you well. I’m writing to seek assistance regarding a payment issue I’ve been facing. Previously, some of my payme...

Newbie

Plan Premium Country Bangladesh Device iPhone 13 Operating System iOS 18.5   My Question or Issue Dear Customer Service,   I hope this message finds you well.   I’m writi...

Billy-J

Spotify Star

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Spotify says my 4 years of Student Plan are done, but I'm still in college.

PlanPremium StudentCountryUSADeviceGoogle Pixel 9Operating SystemNot relevant My Question or IssueI'm a college student on the ASD spectrum. I take part-time classes to help manage my chronic anxiety. I was considering signing up for Spotify again, b...

Newbie

Plan Premium Student Country USA Device Google Pixel 9 Operating System Not relevant   My Question or Issue I'm a college student on the ASD spectrum. I take part-time classes to help ...

Maxim

Spotify Star

1050 Views

1 replies

0 likes

  • 1050 Views
  • 1 replies
  • 0 likes

I accidentally deleted my Spotify account and when i reactivated it my family plan ended

like title says how can i fix this, is this a permanent thing,do i have to buy another plan to have premium?

Visitor

like title says how can i fix this, is this a permanent thing,do i have to buy another plan to have premium?  

Billy-J

Spotify Star

1140 Views

1 replies

0 likes

  • 1140 Views
  • 1 replies
  • 0 likes

My 3 months Spotify premium free through Myntra coupon got cancelled

I was using free 3 months Spotify premium through Myntra coupon code and suddenly a month later it got cancelled. How can I fix it back

Visitor

I was using free 3 months Spotify premium through Myntra coupon code and suddenly a month later it got cancelled. How can I fix it back

Billy-J

Spotify Star

835 Views

1 replies

0 likes

  • 835 Views
  • 1 replies
  • 0 likes

Puedo usar mercado pago como método de pago?

Quiero pagar Spotify premium utilizando mercado pago como método de pago

Visitor

Quiero pagar Spotify premium utilizando mercado pago como método de pago

Billy-J

Spotify Star

1229 Views

1 replies

0 likes

  • 1229 Views
  • 1 replies
  • 0 likes