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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

127334 Views

69 replies

9 likes

Premium for Family
  • 127334 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

53994 Views

87 replies

4 likes

  • 53994 Views
  • 87 replies
  • 4 likes

I'm in the UK and want to pay annually but cannot find this on the Spotify site. Can anyone help?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Why can't both users in a duo account access audiobooks?

I am wondering why only the plan manager is able to listen to audiobooks in the Premium Duo membership. How can my partner access audiobooks as a plan member? If this is not available, I would like to know the reason why.

Visitor

I am wondering why only the plan manager is able to listen to audiobooks in the Premium Duo membership. How can my partner access audiobooks as a plan member? If this is not available, I would like t...

Maxim

Spotify Star

955 Views

1 replies

0 likes

  • 955 Views
  • 1 replies
  • 0 likes

My refund is still not coming, what should i do?

I don't want to use spotify now and it automatically deducted the payment on my debit account. I issued a refund but still no refund coming. Please help.

Visitor

I don't want to use spotify now and it automatically deducted the payment on my debit account. I issued a refund but still no refund coming. Please help.

312bd7zqlvncjaz437wn

Visitor

602 Views

2 replies

0 likes

  • 602 Views
  • 2 replies
  • 0 likes

Superuser Contribution won’t accept correct visa card details

every time i put in my card it doesn’t work even though i put in the correct details it just keeps saying “The payment failed. Please try again, use a different payment card or a different payment method.” and i know it’s not funds

Visitor

every time i put in my card it doesn’t work even though i put in the correct details it just keeps saying “The payment failed. Please try again, use a different payment card or a different payment me...

Not applicable

541 Views

4 replies

0 likes

  • 541 Views
  • 4 replies
  • 0 likes

I need to remove my account from a family plan. Other members will remain

I just need to remove or unlink my account from a family plan. Other members will continue using it. I need to remove my user and pay by myself

Visitor

I just need to remove or unlink my account from a family plan. Other members will continue using it. I need to remove my user and pay by myself

Maxim

Spotify Star

1029 Views

1 replies

0 likes

  • 1029 Views
  • 1 replies
  • 0 likes

Spotify payment and region

PlanPremium (student)CountryUSADeviceiPhone 14 pro max Operating SystemLatest My Question or IssueSo I'm an international student in the US and I wanted to change my spotify region to USA however my card is not American and it won't let me use a card...

Casual Listener

Plan Premium (student) Country USA Device iPhone 14 pro max  Operating System Latest    My Question or Issue So I'm an international student in the US and I wanted to change ...

Maxim

Spotify Star

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Subscription plan has changed from family to individual without my knowledge

PlanCurrently - PremiumDevicePCOperating SystemWindows 11 Today, the members of my family subscription plan got emails, informing them that they was removed from the family plan. I did not do anything about my subscription plan. The only thing that h...

Casual Listener

Plan Currently - Premium Device PC Operating System Windows 11   Today, the members of my family subscription plan got emails, informing them that they was removed from the family plan. I...

jb79sb

Newbie

1026 Views

4 replies

0 likes

  • 1026 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium not working

I subscribes and paid for premium individual but its not working. Its the second time i have wasted my money. I need my money back.PlanFree/PremiumCountry Device(iPhone 13 )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

I subscribes and paid for premium individual but its not working. Its the second time i have wasted my money. I need my money back. Plan Free/Premium Country   Device (iPhone 13 ) Operati...

8830728856

Visitor

1916 Views

8 replies

0 likes

  • 1916 Views
  • 8 replies
  • 0 likes

Vodafone won’t cancel spotify

My wife has a historic subscription for Spotify which has been charged as an extra to her contract. Just tried to contact Vodafone who said that Spotify are no longer one of their partners and the subscription must be cancelled via Spotify directly. ...

Visitor

My wife has a historic subscription for Spotify which has been charged as an extra to her contract. Just tried to contact Vodafone who said that Spotify are no longer one of their partners and the su...

Maxim

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using two coupons

I have two coupons for one month of Spotify premium. The first one was accepted while the second was not, is it possible that I can use just one coupon at a time?PlanPremiumCountryItaly

Visitor

I have two coupons for one month of Spotify premium. The first one was accepted while the second was not, is it possible that I can use just one coupon at a time? Plan Premium Country Italy ...

Joan

Moderator

226 Views

1 replies

1 likes

  • 226 Views
  • 1 replies
  • 1 likes

Superuser Contribution i alredy bought spotify premium free for 3 months but i dont have it

PlanFree/PremiumCountry Deviceiphone 7 + ,windows 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

  Plan Free/Premium Country   Device iphone 7 + ,windows 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Yordan

Moderator

586 Views

2 replies

1 likes

  • 586 Views
  • 2 replies
  • 1 likes

DUO PLAN ISSUE

My Question or IssueI have purchase Duo plan. But my another friend is not able to join the plan. Have sent the invite, Even after putting same address, it’s not accepting. It just address didn’t match. The plan is going waste. And u want to change m...

Visitor

My Question or Issue I have purchase Duo plan. But my another friend is not able to join the plan. Have sent the invite,  Even after putting same address, it’s not accepting. It just address di...

Maxim

Spotify Star

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

What is the plan solution for single parent with one kid?

I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.

Casual Listener

I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.

Billy-J

Spotify Star

1540 Views

6 replies

4 likes

  • 1540 Views
  • 6 replies
  • 4 likes

Paid for premium on wrong account!

I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I didn’t notice it was the wrong Facebook until I ope...

Visitor

I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I ...

Not applicable

301 Views

2 replies

1 likes

  • 301 Views
  • 2 replies
  • 1 likes

subscription

I want to make a payment, but it looks like the web is in error, because it says "unable to connect, please check your settings or try again later" and the 'Retry' button below it. even though my connection is fine, there is no problem.

Visitor

I want to make a payment, but it looks like the web is in error, because it says "unable to connect, please check your settings or try again later" and the 'Retry' button below it. even though my con...

Maxim

Spotify Star

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

How to get spotify premium student discount without paying for hulu?

Previously I was able to pay for just spotify with the student discount. Now they are making me pay for hulu as well.

Visitor

Previously I was able to pay for just spotify with the student discount. Now they are making me pay for hulu as well.

Maxim

Spotify Star

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
  • 0 likes