Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
127334 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
53994 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
227257 Views
142 replies
12 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
478 Views
1 replies
0 likes
I am wondering why only the plan manager is able to listen to audiobooks in the Premium Duo membership. How can my partner access audiobooks as a plan member? If this is not available, I would like to know the reason why.
I am wondering why only the plan manager is able to listen to audiobooks in the Premium Duo membership. How can my partner access audiobooks as a plan member? If this is not available, I would like t...
Spotify Star
955 Views
1 replies
0 likes
I don't want to use spotify now and it automatically deducted the payment on my debit account. I issued a refund but still no refund coming. Please help.
I don't want to use spotify now and it automatically deducted the payment on my debit account. I issued a refund but still no refund coming. Please help.
Visitor
602 Views
2 replies
0 likes
every time i put in my card it doesn’t work even though i put in the correct details it just keeps saying “The payment failed. Please try again, use a different payment card or a different payment method.” and i know it’s not funds
every time i put in my card it doesn’t work even though i put in the correct details it just keeps saying “The payment failed. Please try again, use a different payment card or a different payment me...
Not applicable
541 Views
4 replies
0 likes
I just need to remove or unlink my account from a family plan. Other members will continue using it. I need to remove my user and pay by myself
I just need to remove or unlink my account from a family plan. Other members will continue using it. I need to remove my user and pay by myself
Spotify Star
1029 Views
1 replies
0 likes
PlanPremium (student)CountryUSADeviceiPhone 14 pro max Operating SystemLatest My Question or IssueSo I'm an international student in the US and I wanted to change my spotify region to USA however my card is not American and it won't let me use a card...
Plan Premium (student) Country USA Device iPhone 14 pro max Operating System Latest My Question or Issue So I'm an international student in the US and I wanted to change ...
Spotify Star
549 Views
1 replies
0 likes
PlanCurrently - PremiumDevicePCOperating SystemWindows 11 Today, the members of my family subscription plan got emails, informing them that they was removed from the family plan. I did not do anything about my subscription plan. The only thing that h...
Plan Currently - Premium Device PC Operating System Windows 11 Today, the members of my family subscription plan got emails, informing them that they was removed from the family plan. I...
Newbie
1026 Views
4 replies
0 likes
I subscribes and paid for premium individual but its not working. Its the second time i have wasted my money. I need my money back.PlanFree/PremiumCountry Device(iPhone 13 )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I subscribes and paid for premium individual but its not working. Its the second time i have wasted my money. I need my money back. Plan Free/Premium Country Device (iPhone 13 ) Operati...
Visitor
1916 Views
8 replies
0 likes
My wife has a historic subscription for Spotify which has been charged as an extra to her contract. Just tried to contact Vodafone who said that Spotify are no longer one of their partners and the subscription must be cancelled via Spotify directly. ...
My wife has a historic subscription for Spotify which has been charged as an extra to her contract. Just tried to contact Vodafone who said that Spotify are no longer one of their partners and the su...
Spotify Star
347 Views
1 replies
0 likes
I have two coupons for one month of Spotify premium. The first one was accepted while the second was not, is it possible that I can use just one coupon at a time?PlanPremiumCountryItaly
I have two coupons for one month of Spotify premium. The first one was accepted while the second was not, is it possible that I can use just one coupon at a time? Plan Premium Country Italy ...
Moderator
226 Views
1 replies
1 likes
PlanFree/PremiumCountry Deviceiphone 7 + ,windows 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device iphone 7 + ,windows 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
586 Views
2 replies
1 likes
My Question or IssueI have purchase Duo plan. But my another friend is not able to join the plan. Have sent the invite, Even after putting same address, it’s not accepting. It just address didn’t match. The plan is going waste. And u want to change m...
My Question or Issue I have purchase Duo plan. But my another friend is not able to join the plan. Have sent the invite, Even after putting same address, it’s not accepting. It just address di...
Spotify Star
491 Views
1 replies
0 likes
I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.
I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.
Spotify Star
1540 Views
6 replies
4 likes
Não consigo achar a opção de pagar no pix
Não consigo achar a opção de pagar no pix
Spotify Star
754 Views
1 replies
1 likes
Why does my premium account have add
Why does my premium account have add
Spotify Star
491 Views
1 replies
1 likes
I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I didn’t notice it was the wrong Facebook until I ope...
I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I ...
Not applicable
301 Views
2 replies
1 likes
I want to make a payment, but it looks like the web is in error, because it says "unable to connect, please check your settings or try again later" and the 'Retry' button below it. even though my connection is fine, there is no problem.
I want to make a payment, but it looks like the web is in error, because it says "unable to connect, please check your settings or try again later" and the 'Retry' button below it. even though my con...
Spotify Star
367 Views
1 replies
0 likes
i can't get a subscription
i can't get a subscription
Moderator
466 Views
1 replies
0 likes
Previously I was able to pay for just spotify with the student discount. Now they are making me pay for hulu as well.
Previously I was able to pay for just spotify with the student discount. Now they are making me pay for hulu as well.
Spotify Star
607 Views
1 replies
0 likes
I want to gift a couple in a different province with Spotify Premium Duo. How do I do that?
I want to gift a couple in a different province with Spotify Premium Duo. How do I do that?
Spotify Star
319 Views
1 replies
0 likes
