Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
- 192617 Views
- 123 replies
- 12 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Hi, I need help. My mother has an activated premium that is charged from her bank account. He needs to cancel it but he doesn't have access to the spotify account. He has no email or password and doesn't know what to do. I'm sorry to write like this,...
Casual Listener
Hi, I need help. My mother has an activated premium that is charged from her bank account. He needs to cancel it but he doesn't have access to the spotify account. He has no email or password and doe...
Jose_M
Spotify Star
188 Views
1 replies
0 likes
Fui cobrada mas meu plano Premium não tenho
Visitor
Fui cobrada mas meu plano Premium não tenho
Jose_M
Spotify Star
118 Views
1 replies
0 likes
Will I get charged for my individual plan if I just switched to a student plan? So like $11.99 + tax plus $5.99+ tax or will I just have to pay for the student one I just switched to?
Visitor
Will I get charged for my individual plan if I just switched to a student plan? So like $11.99 + tax plus $5.99+ tax or will I just have to pay for the student one I just switched to?
Vasil
Moderator
185 Views
1 replies
0 likes
Hice el pago de una cuenta familiar que cuesta s/. 32.90 y me han cobrado s/. 36.53. Solicito un reembolso por favor
Visitor
Hice el pago de una cuenta familiar que cuesta s/. 32.90 y me han cobrado s/. 36.53. Solicito un reembolso por favor
AlejaR
Moderator
144 Views
1 replies
0 likes
I’m trying to cancel this 60 day free trial for premium and I’m having trouble doing that because it doesn’t show up on my profile. It ends march 10th of 2025 and I want to cancel it asap.
Visitor
I’m trying to cancel this 60 day free trial for premium and I’m having trouble doing that because it doesn’t show up on my profile. It ends march 10th of 2025 and I want to cancel it asap.
Ximzend
Spotify Star
189 Views
1 replies
0 likes
PlanFreeCountryAustraliaDeviceSurface Pro 4/Google Pixel3Operating SystemWindows10, android My Question or IssueI would like a refund for an incorrect payment which I didn't subscribe for. My account also shows that I am on Spotify free....
Visitor
Plan Free Country Australia Device Surface Pro 4/Google Pixel3 Operating System Windows10, android My Question or Issue I would like a refund for an incorrect payment which I didn't ...
mmstkss
Visitor
1306 Views
5 replies
0 likes
PlanPremium IndividualCountryBrazilDeviceSamsung Galaxy S23 UltraOperating SystemAndroid 14 My Question or IssueI have a premium individual account, acquired with a 90-day free promotion which will end next week. I am trying to change my plan to Duo ...
Casual Listener
Plan Premium Individual Country Brazil Device Samsung Galaxy S23 Ultra Operating System Android 14 My Question or Issue I have a premium individual account, acquired with a 90-day fr...
PerM1
Visitor
448 Views
3 replies
0 likes
I can't cancel my satellitefi subscription. Every month it withdraws money, at the same time on the site says that the subscription is free and can not be canceled, although in fact the account is premium individual subscription. E-mail on the accoun...
Visitor
I can't cancel my satellitefi subscription. Every month it withdraws money, at the same time on the site says that the subscription is free and can not be canceled, although in fact the account is pr...
Joan
Moderator
139 Views
1 replies
0 likes
It has been 3 day I didn't not receive my money.i cancelled my premium account with in a day ,I tried their 2 months Free trial
Visitor
It has been 3 day I didn't not receive my money.i cancelled my premium account with in a day ,I tried their 2 months Free trial
Maxim
Spotify Star
165 Views
1 replies
0 likes
PlanPremiumPaísArgentinaDispositivoComputadora Asus y Galaxy A03 CorSistema operativoWindows 10 Mi pregunta o problemaHoy pagué en Rapipago por mi cuenta Premium Individual por 3 meses, pero en mis dispositivos no puedo usar Premium todavía y ya pasa...
Newbie
Plan Premium País Argentina Dispositivo Computadora Asus y Galaxy A03 Cor Sistema operativo Windows 10 Mi pregunta o problema Hoy pagué en Rapipago por mi cuenta Premium Individual p...
Sakra7373
Visitor
2218 Views
17 replies
0 likes
Actually I Bought Spotify Premium duo, on manager account it's good and working but ads and restrictions are still on plan member account.
Visitor
Actually I Bought Spotify Premium duo, on manager account it's good and working but ads and restrictions are still on plan member account.
Anyk17
Spotify Star
464 Views
1 replies
0 likes
Hi. So I am currently in a 3 month trial period (thanks PayPal and Spotify) of the Premium plan (not family or duo) and I have a gift card to redeem. Thanks to this community I now understand that I can't redeem a card during a trial period, so my qu...
Regular
Hi. So I am currently in a 3 month trial period (thanks PayPal and Spotify) of the Premium plan (not family or duo) and I have a gift card to redeem. Thanks to this community I now understand that I ...
31aucviba2veskx25go5
Visitor
6372 Views
14 replies
0 likes
PlanFamily Plan, with 4 membersCountryEngland, UK My Question or IssueHi, I am the Plan Manager for my spotify family plan. We have 4 member in the plan and everyone has been using it for at least 10 years now. I want to change my email address that ...
Casual Listener
Plan Family Plan, with 4 members Country England, UK My Question or Issue Hi, I am the Plan Manager for my spotify family plan. We have 4 member in the plan and everyone has been...
Maxim
Spotify Star
1178 Views
3 replies
0 likes
meskipun bertahun tahun-tahun memakai spotify. saya tidak mendapatkan diskon sama sekali, saya membayar premium dengan harga yang sama dengan standard. tidak dengan akun teman saya yang baru saja daftar spotify mendapatkan banyak diskon yang menarik
Newbie
meskipun bertahun tahun-tahun memakai spotify. saya tidak mendapatkan diskon sama sekali, saya membayar premium dengan harga yang sama dengan standard. tidak dengan akun teman saya yang baru saja daf...
Joan
Moderator
391 Views
1 replies
0 likes
When I go to the register duo screen and type in any part of my address (postal code, first line, town, name county, whatever) NOTHING is recognised so it's impossible to set duo up.
Casual Listener
When I go to the register duo screen and type in any part of my address (postal code, first line, town, name county, whatever) NOTHING is recognised so it's impossible to set duo up.
Maxim
Spotify Star
565 Views
3 replies
0 likes
i dont have a bank account and i want to have free premium for 30 days
Visitor
i dont have a bank account and i want to have free premium for 30 days
Maxim
Spotify Star
559 Views
1 replies
0 likes
Meu plano Premium Familia era cobrado de forma recorrente e hoje o aplicativo o reembolsou e cancelou meu acesso premium sem minha autorização.
Visitor
Meu plano Premium Familia era cobrado de forma recorrente e hoje o aplicativo o reembolsou e cancelou meu acesso premium sem minha autorização.
Bittencourt
Spotify Star
486 Views
1 replies
0 likes
Hello, I can Login to my Account . I was invited by my father to Join the Family Account under If i follow the invitation and enter my Account Spotify says "Ups Something went wrong. Please try again or Check our Help area.But i could Login to Spoti...
Newbie
Hello, I can Login to my Account <sensitive info removed>. I was invited by my father to Join the Family Account under <sensitive info removed> If i follow the invitation and e...
AlejaR
Moderator
441 Views
1 replies
0 likes
PlanPremiumCountry US Device IPhone 12 Pro(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy subscription monthly is $12.71. Before there were no ads. Now there are ads. A...
Visitor
Plan Premium Country US Device IPhone 12 Pro (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My ...
user-removed
Not applicable
944 Views
5 replies
0 likes
El celular se perdió y no recuerdo el correo que tenía registrado Quiero cancelar la suscripción
Visitor
El celular se perdió y no recuerdo el correo que tenía registrado Quiero cancelar la suscripción
Anyk17
Spotify Star
553 Views
1 replies
0 likes