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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149645 Views

69 replies

10 likes

Premium for Family
  • 149645 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95320 Views

89 replies

4 likes

  • 95320 Views
  • 89 replies
  • 4 likes

Superuser Contribution Being charged after cancellation of premium plan

PlanFree/PremiumCountryAustraliaDeviceSamsung Operating SystemAndroid My Question or IssueI cancelled my premium subscription start of march but have just noticed i have been charged monthly since. I have double checked my account and it says cancell...

Newbie

Plan Free/Premium Country Australia Device Samsung    Operating System Android   My Question or Issue I cancelled my premium subscription start of march but have just notice...

AlejaR

Moderator

749 Views

3 replies

0 likes

  • 749 Views
  • 3 replies
  • 0 likes

Superuser Contribution Duo plan on iphone stopped working after international travel

My wife and I have a duo plan. It worked fine for a long time until she travelled from the USA which is our home to Asia and since she returned I have been unable to add her back the account as an authorized user. All she sees in her Spotify app on h...

Visitor

My wife and I have a duo plan. It worked fine for a long time until she travelled from the USA which is our home to Asia and since she returned I have been unable to add her back the account as an au...

Dessi

Moderator

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot make inapp purchases on android devices

im using android devices and i want to make payment via google play payment, but the webpage payment popup right after i click on purchase

Casual Listener

im using android devices and i want to make payment via google play payment, but the webpage payment popup right after i click on purchase

Yordan

Moderator

1659 Views

8 replies

1 likes

  • 1659 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Premium Duo cannot take GoPay Payement

PlanPremium DuoCountryIndonesiaDeviceXiaomi Redmi 9TOperating SystemAndroid My Question or IssueMy Premium Duo cannot take payment from GoPay but when i renew my GoPay data, it keeps coming back to "Change Payment Detail" page to chose between Pulsa ...

Casual Listener

Plan Premium Duo Country Indonesia Device Xiaomi Redmi 9T Operating System Android   My Question or Issue My Premium Duo cannot take payment from GoPay but when i renew my GoPay data, ...

Tamariska

Newbie

1057 Views

4 replies

0 likes

  • 1057 Views
  • 4 replies
  • 0 likes

Money debited from account but plan was not activated

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

When I try buy premium I get a red error

When I try to get Spotify premium my card has more then enough money but it dosent process it just goes to red error and I can’t pay for premium when I want that PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operati...

Visitor

 When I try to get Spotify premium my card has more then enough money but it dosent process it just goes to red error and I can’t pay for premium when I want that  Plan Free/Premium Coun...

Jose_M

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Charged too much

None of the below information is required. However,the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,et...

Visitor

None of the below information is required. However,the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macboo...

Jose_M

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas para pagar

Ninguno de los siguientes datos es obligatorio. Sin embargo, cuanto más nos proporcione, más fácil nos resultará ayudarle.PlanGratis/PremiumPaísColombiaDispositivoSamsung A22Sistema operativoAndroid Mi pregunta o problemaCuando voy a comprar una susc...

Visitor

Ninguno de los siguientes datos es obligatorio. Sin embargo, cuanto más nos proporcione, más fácil nos resultará ayudarle. Plan Gratis/Premium País Colombia Dispositivo Samsung A22 Sistema ope...

Yordan

Moderator

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Spotify premium 3 month deal can’t subscribe

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

why cant i get the 3 month deal on spotify

I havent used my deal yet and its saying ive already used it but this is an new account and ive never had a difrent account so im just wondering why this error is popping up on my screen

Visitor

  I havent used my deal yet and its saying ive already used it but this is an new account and ive never had a difrent account so im just wondering why this error is popping up on my screen

Maxim

Spotify Star

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Premium but account shows the free service?

I just had to renew my subscription because my payment card on file had been replaced and new card info not updated. I resubscribed to the premium level like I had previously been on but the app still lists me as having the free acct. The payment has...

Visitor

I just had to renew my subscription because my payment card on file had been replaced and new card info not updated. I  resubscribed to the premium level like I had previously been on but the ap...

Aije

Visitor

1393 Views

6 replies

0 likes

  • 1393 Views
  • 6 replies
  • 0 likes

Superuser Contribution Free Spotify Premium Trial not available?

Plan: FreeCountry: USA Deviceiphone 8Operating SystemOS-X My Question or Issue:I want to do a Spotify Premium trial before I sign up for premium. I don't have the option for it while logged in.I logged out of my account, and I see the option to sign ...

Visitor

Plan: Free Country: USA   Device iphone 8 Operating System OS-X    My Question or Issue: I want to do a Spotify Premium trial before I sign up for premium.  I don't ...

Gfgfdghg

Newbie

2393 Views

5 replies

0 likes

free trial
Premium
  • 2393 Views
  • 5 replies
  • 0 likes

spotify premium won’t work

PlanPremiumCountrysaudiDevice(iphone 14 pro max)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy spotify premium isn’t working it’s like i have the free one none of the premium stuff is working

Visitor

Plan Premium Country saudi Device (iphone 14 pro max) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue my spotify premium isn’t working it’s like i ...

Jose_M

Spotify Star

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Probeabo für mein Kind und mich auf zwei Handys

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns sein, zu versuchen, Ihnen zu helfen.PlanKostenlos/PremiumLand Gerät(iPhone 8, Samsung Galaxy 9, Macbook Pro Ende 2016)Betriebssystem...

Visitor

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns sein, zu versuchen, Ihnen zu helfen. Plan Kostenlos/Premium Land   Gerä...

Maxim

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook hours top up not carried over

I purchased a 25-hour audiobook top-up, which states very clearly that unused hours carry over to the next billing period and do not expire for 12 months. I should have had at least 20 hours of this left from the book I finished last billing cycle, y...

Newbie

I purchased a 25-hour audiobook top-up, which states very clearly that unused hours carry over to the next billing period and do not expire for 12 months. I should have had at least 20 hours of this ...

Joan

Moderator

712 Views

1 replies

0 likes

  • 712 Views
  • 1 replies
  • 0 likes

Paying via Google Play

My Question or Issue I want to change my payment method to Google Play Billing but it doesn't appear in the payment possibilities. Does anyone know why ?

Visitor

My Question or Issue   I want to change my payment method to Google Play Billing but it doesn't appear in the payment possibilities. Does anyone know why ? 🙂   

monymaster

Casual Listener

1010 Views

4 replies

0 likes

  • 1010 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution "Members can only switch Family plans once a year."

I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my account, so my father had to use his own to sign up...

Visitor

I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my ...

kbjz

Visitor

5504 Views

2 replies

0 likes

  • 5504 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tried multiple payment methods, nothing works

I was offered a plan of $5.99 + tax for two months and the regular individual plan for the months following. (4 days left) attempted to put in my card information at around 11 AM today, it said there was some form of error. I tried again, the same ac...

Visitor

I was offered a plan of $5.99 + tax for two months and the regular individual plan for the months following. (4 days left) attempted to put in my card information at around 11 AM today, it said there...

Novy

Moderator

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes