Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123326 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
42803 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
215361 Views
138 replies
12 likes
So I lost the Gmail on which I had my Spotify account years ago but I still had Spotify on that Gmail so I had a premium plan with my mother and I was the manager plan,but right now I lost that account and can't cancel the plan what should I do?
So I lost the Gmail on which I had my Spotify account years ago but I still had Spotify on that Gmail so I had a premium plan with my mother and I was the manager plan,but right now I lost that accou...
Spotify Star
196 Views
3 replies
0 likes
I have a problem. The last year i have been getting charged with spotify fee. I dont know the email address associated with the payment. I have a bazillion email addresses and dont want to spend countless hours trying each eamil address.I knwo the cr...
I have a problem. The last year i have been getting charged with spotify fee. I dont know the email address associated with the payment. I have a bazillion email addresses and dont want to spe...
Not applicable
271 Views
2 replies
0 likes
I seem to go in circles following Spotify's directions.
I seem to go in circles following Spotify's directions.
Moderator
270 Views
1 replies
0 likes
I paid for duo but I can’t get my wife on it.
I paid for duo but I can’t get my wife on it.
Moderator
204 Views
1 replies
0 likes
I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?
I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?
Visitor
2613 Views
9 replies
0 likes
PlanFree/PremiumCountryPoland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOtrzymałam darmowy kod do Spotify Premium na 3 miesiące dostępu za darmo od Mediaexpert...
Plan Free/Premium Country Poland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue O...
Visitor
2857 Views
6 replies
0 likes
Spotify told me that my 1 Month Individual Subscription was running out, so I went to the website and payed for the subscription again, as usual. My credit card then did a payment of exactly 7,00 BRL, which is odd, since the price of this subscriptio...
Spotify told me that my 1 Month Individual Subscription was running out, so I went to the website and payed for the subscription again, as usual. My credit card then did a payment of exactly 7,00 BRL...
Visitor
2646 Views
11 replies
0 likes
Hola! me podrian ayudar? en mi telefono tenia spotify premium. el dia 9 de enero se me realizo el cobro del plan premium, hace dos dias mi telefono de la nada dejo de funcionar y al instalar spotify en el nuevo telefono no me aparece mi cuenta premiu...
Hola! me podrian ayudar? en mi telefono tenia spotify premium. el dia 9 de enero se me realizo el cobro del plan premium, hace dos dias mi telefono de la nada dejo de funcionar y al instalar spotify ...
Visitor
596 Views
2 replies
0 likes
PlanPremiumCountry DeviceGoogle pixel My Question or IssueHi. I would like to remove myself from a family plan. I'm not the plan manager. I'm worried if I choose the cancel premium option I will cancel the premium plan for everyone else on the plan. ...
Plan Premium Country Device Google pixel My Question or Issue Hi. I would like to remove myself from a family plan. I'm not the plan manager. I'm worried if I choo...
Casual Listener
1162 Views
2 replies
0 likes
My Question : Why do you not offer us VETERSNS an account option like you do the students?? Haven’t the Veterans done plenty for this country? I mean if a student can get a $5.99 account don’t you think us veterans should also!??
My Question : Why do you not offer us VETERSNS an account option like you do the students?? Haven’t the Veterans done plenty for this country? I mean if a student can get a $5.99 account don’t you th...
Casual Listener
728 Views
2 replies
0 likes
Did all necessary steps
Did all necessary steps
Moderator
945 Views
4 replies
0 likes
When I try to download, I get the message "You have reached the device limit." Even if I sign out of all devices from the account settings screen, this does not improve the situation.
When I try to download, I get the message "You have reached the device limit." Even if I sign out of all devices from the account settings screen, this does not improve the situation.
Regular
2709 Views
6 replies
1 likes
Hi, is it possible to buy a Sporify gift card for a friend in Iceland?
Hi, is it possible to buy a Sporify gift card for a friend in Iceland?
Visitor
1427 Views
2 replies
0 likes
I have an issue with connecting accounts to duo subscription, it’s written that you must live in same place so we actually do, could it be because of my partner created account in other country?PlanPremiumCountrySlovenia Device(iPhone 15Operating Sys...
I have an issue with connecting accounts to duo subscription, it’s written that you must live in same place so we actually do, could it be because of my partner created account in other country? Pla...
Spotify Star
613 Views
1 replies
0 likes
I live in India, and I'm trying to renew my annual plan, but can't find the option anywhere. Does anyone know how to do this?
I live in India, and I'm trying to renew my annual plan, but can't find the option anywhere. Does anyone know how to do this?
Spotify Star
562 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
512 Views
1 replies
0 likes
Hi there, I've looked everywhere I can but can't find a specific answer to clear up this confusion: In the T&C for gift cards (https://www.spotify.com/legal/gift-card/) it says clearly that "cards do not expire, and no inactivity fees or service fees...
Hi there, I've looked everywhere I can but can't find a specific answer to clear up this confusion: In the T&C for gift cards (https://www.spotify.com/legal/gift-card/) it says clearly...
Visitor
3557 Views
9 replies
0 likes
docomo回線の月額料金電話と合算払いで契約したが、利用登録のSMSを消してしまい、利用登録ができない。
docomo回線の月額料金電話と合算払いで 契約したが、利用登録のSMSを消してしまい、 利用登録ができない。
Moderator
299 Views
3 replies
0 likes
I received an email from Spotify asking me to change my payment method because they they the country is not the right one.My wife and I are using Duo for years now. We spend our time between France and the UK and our accounts are based in France. Duo...
I received an email from Spotify asking me to change my payment method because they they the country is not the right one. My wife and I are using Duo for years now. We spend our time between France...
Visitor
2742 Views
10 replies
1 likes
PlanPremium DuoCountryUnited StatesDeviceiPhone 15My Question or IssueIs the $12.99 audio plan that provides 10 extra hours a month for audiobooks a monthly subscription or annual subscription. It said it’s valid for 12 months but I can’t find where ...
Plan Premium Duo Country United States Device iPhone 15 My Question or Issue Is the $12.99 audio plan that provides 10 extra hours a month for audiobooks a monthly subscription or annu...
Newbie
528 Views
2 replies
0 likes
