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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11837 Views
  • 24 replies
  • 2 likes
  • 11837 Views
  • 24 replies
  • 2 likes

Solved!!Superuser Contribution Revolut payment

Hi there, I am trying to use my Revolut card to make a purchase but it seems it doesn't work. The message I get says I need to change my country location, which is Romania. Any ideas?

  • Casual Listener
  • Hi there,   I am trying to use my Revolut card to make a purchase but it seems it doesn't work.   The message I get says I need to change my country location, which is Romania.   ...
  • Not applicable
  • 88316 Views
  • 81 replies
  • 21 likes
  • 88316 Views
  • 81 replies
  • 21 likes

Solved!!Superuser Contribution Credit Card Subscription

PlanFree/PremiumCountryPhilippines I can't subscribe to premium duo using my credit card.

  • Regular
  •   Plan Free/Premium Country Philippines   I can't subscribe to premium duo using my credit card.
  • ccqmp
  • Visitor
  • 4035 Views
  • 11 replies
  • 0 likes
  • 4035 Views
  • 11 replies
  • 0 likes

How can I change countries and keep Spotify Duo?

My husband and I have moved from Australia to Switzerland, and what to change our region to Switzerland. How can I do this whilst keeping Premium Duo, it only lets me change it to the Single one.Thanks

  • Visitor
  • My husband and I have moved from Australia to Switzerland, and what to change our region to Switzerland. How can I do this whilst keeping Premium Duo, it only lets me change it to the Single one. Th...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem changing payment method

PlanPremiumCountryPhilippinesDevice(iPhone XR, and MSI Laptop)Operating System(iOS 17.5.1, and Windows 10) My Question or IssueGreetings everyone, I was sent a notice that Spotify users from the Philippines including me, with premium plans paid throu...

  • Casual Listener
  • Plan Premium Country Philippines Device (iPhone XR, and MSI Laptop) Operating System (iOS 17.5.1, and Windows 10)   My Question or Issue Greetings everyone,   I was sent a notic...
  • Ayten_Salah
  • Visitor
  • 968 Views
  • 3 replies
  • 0 likes
  • 968 Views
  • 3 replies
  • 0 likes

Superuser Contribution Seme borro mi cuenta

Pague el 3 de julio 5850y acabo de perder mi cuenta de Spotify y todavía no cumplo ni el mes gratis y se coto la cuenta y lla pague por ella

  • Visitor
  • Pague el 3 de julio 5850y acabo de perder mi cuenta de Spotify y todavía no cumplo ni el mes gratis y se coto la cuenta y lla pague por ella
  • Elena
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Per paid gift card dose not work

I bought a card tried to redeem it but it says unable to redeem . I took it back to where I purchased it they said they can't help

  • Casual Listener
  • I bought a card tried to redeem it but it says unable to redeem . I took it back to where I purchased it they said they can't help
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium through coupon code

Hi- I got a Spotify premium subscription through a coupon code. I am not sure how to activate the subscription. Someone please help. Regards,Kunal

  • Visitor
  • Hi-   I got a Spotify premium subscription through a coupon code. I am not sure how to activate the subscription.   Someone please help.   Regards, Kunal
  • Yordan
  • Moderator
  • 11319 Views
  • 3 replies
  • 0 likes
  • 11319 Views
  • 3 replies
  • 0 likes

Switching plans

PlanPremiumCountryAustraliaDeviceGoogle pixel 7 proOperating SystemAndroid 14 My Question or Issue Hi I've been wanting to change plans but the app doesn't let me and I can't do it in the browser on my pc. I am on the premium plan at the moment and w...

  • Visitor
  • Plan Premium Country Australia Device Google pixel 7 pro Operating System Android 14   My Question or Issue   Hi I've been wanting to change plans but the app doesn't let me and ...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duoble payment

Got double payment action on my card while having only a premium duo plan. I don't remeber having done a previou premium plan. Checked on my payment history on spotify and only have the duo payment inside,but on my card i have the 14.99€ one and a 10...

  • Casual Listener
  • Got double payment action on my card while having only a premium duo plan. I don't remeber having done a previou premium plan. Checked on my payment history on spotify and only have the duo payment i...
  • 69ernesto
  • Visitor
  • 1605 Views
  • 6 replies
  • 0 likes
  • 1605 Views
  • 6 replies
  • 0 likes

Superuser Contribution $ vs £

Hi as the subscription in the UK is £99, whereas it's $99 or KR1043 which is equivalent to £76, I want to pay using a alternative bank but it says you can only pay in the currency you are located in. Going back to Sweden in August but wondering why t...

  • Newbie
  • Hi as the subscription in the UK is £99, whereas it's $99 or KR1043 which is equivalent to £76, I want to pay using a alternative bank but it says you can only pay in the currency you are located in....
  • AlejaR
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't accept invitation to join Duo - "Your addresses don't match"

PlanDuoCountryItalyDeviceSamsung Galaxy /Windows PCOperating SystemWindows 11 My Question or IssueHello, I am getting the error message "you must reside at the same address", which we actually do, when trying to accept the invitation from my wife to ...

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  • Casual Listener
  •   Plan Duo Country Italy Device Samsung Galaxy /Windows PC Operating System Windows 11   My Question or Issue Hello, I am getting the error message "you must reside at the same a...
  • jamie2626
  • Visitor
  • 388 Views
  • 4 replies
  • 0 likes
  • 388 Views
  • 4 replies
  • 0 likes

Premium account from India

If I buy a premium membership in India for 1 year and I travel to the USA for 11 months, will I need to pay for membership in the USA?

  • Visitor
  • If I buy a premium membership in India for 1 year and I travel to the USA for 11 months, will I need to pay for membership in the USA?        
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

whenever i try to purchase spotify premium,an error comes

while purchasing spotify premiun an error comes saying The authentication failed, so you were not charged. To complete your payment, try again, use another payment method or contact your bank.

  • Visitor
  • while purchasing spotify premiun an error comes saying The authentication failed, so you were not charged. To complete your payment, try again, use another payment method or contact your bank.
  • Bittencourt
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged less money than I pay for my plan

Plan Premium Duo Country Venezuela Spotify charged me my monthly subscription as usual, but it only charged me $6 when the cost of my plan is $7.8, in addition it did not detect the payment in the account and it keeps coming up with the red notice th...

  • Newbie
  • Plan Premium Duo Country Venezuela Spotify charged me my monthly subscription as usual, but it only charged me $6 when the cost of my plan is $7.8, in addition it did not detect the payment i...
  • AlejaR
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes