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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7888 Views
  • 23 replies
  • 2 likes
  • 7888 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution How to pay for spotify yearly

PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...

  • Casual Listener
  • Plan Premium, one person. Country Canada Device Samsung Galaxy 9/Windows Desktop    My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a y...
  • 22npdmbdjt2zikb35yf4
  • Newbie
  • 35947 Views
  • 7 replies
  • 0 likes
  • Account
    Account subscription
    Premium help
    Subscription
    Subscription payment options
    yearly
  • 35947 Views
  • 7 replies
  • 0 likes

Solved!! I upgraded to Duo. My playlists are missing. How do I get them back?

When I logged into my account after I upgraded to Duo, all of my playlists are gone. I checked "Recover my playlists" and there are no playlists listed there. How do I get my playlists back?

  • Visitor
  • When I logged into my account after I upgraded to Duo, all of my playlists are gone. I checked "Recover my playlists" and there are no playlists listed there. How do I get my playlists back?
  • Not applicable
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

I had a students account, now our website has been hacked. How can I verify

Our university website has been hacked and we can’t login from spotify. Now it charged me a regular premium subscription! What can I do to keep my students subscription?

  • Visitor
  • Our university website has been hacked and we can’t login from spotify. Now it charged me a regular premium subscription! What can I do to keep my students subscription?
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

I need to cancel my trial premium membership.

On line says to go to acct then to change plan. There’s not a change plan anywhere. This is on an IPhone.

  • Visitor
  • On line says to go to acct then to change plan. There’s not a change plan anywhere. This is on an IPhone.
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Solved!! Cancel last payment to use different credit card

I got charged yesterday for my family plan on a credit card I do not want to use. Is it possible to cancel last payment and use a different credit card? Thanks

  • Newbie
  • I got charged yesterday for my family plan on a credit card I do not want to use. Is it possible to cancel last payment and use a different credit card?    Thanks 
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

I accidentally paid for someone else’s account

I don’t quite know how I logged into another persons account but I was trying to reset my premium and paid for theirs but I don’t want to cancel it or I lose my money

  • Visitor
  • I don’t quite know how I logged into another persons account but I was trying to reset my premium and paid for theirs but I don’t want to cancel it or I lose my money
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution prenium

yo i've been paying spotify prenium student for over a year and then they needed verification again, i'm still student but they have been charging me for 7 month for full price, 11 dollars instead of 6. is there a way to change that ?

  • Visitor
  • yo i've been paying spotify prenium student for over a year and then they needed verification again, i'm still student but they have been charging me for 7 month for full price, 11 dollars instead of...
  • OscarDC
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Individual pra Duo

caso eu queira mudar o plano de individual pra duo, mas o plano renovou, eu selecionando o duo, o valor sera descontado na hora ou so na próxima renovação?

  • Visitor
  • caso eu queira mudar o plano de individual pra duo, mas o plano renovou, eu selecionando o duo, o valor sera descontado na hora ou so na próxima renovação?
  • Bittencourt
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Problem with purchasing Premium Plan

My debit card not working while trying to purchase Spotify Premium. Is there any reason where I can fix with?

  • Visitor
  • My debit card not working while trying to purchase Spotify Premium. Is there any reason where I can fix with?
  • Bittencourt
  • Spotify Star
  • 345 Views
  • 9 replies
  • 0 likes
  • 345 Views
  • 9 replies
  • 0 likes

Payment Failed

PlanFamily/PremiumCountryPakistanDevice(iPhone 14 pro max) Operating System(iOS 17) My Question or IssueI am trying to make spotify family premium payment, but the red banner for failed payment is shown. I’ve been trying since many days and this issu...

  • Visitor
  • Plan Family/Premium Country Pakistan Device (iPhone 14 pro max)  Operating System (iOS 17)   My Question or Issue I am trying to make spotify family premium payment, but the red b...
  • Bittencourt
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Ads on my Premium Account

PlanPremiumCountryKenyaDeviceLenovo Legion 5Operating SystemWindows 11 My Question or Issue Why am I still getting Spotify Ads on my Premium account after every few songs? I logged out and back in on all my devices but it's still bringing ads after e...

  • Casual Listener
  • Plan Premium Country Kenya Device Lenovo Legion 5 Operating System Windows 11   My Question or Issue   Why am I still getting Spotify Ads on my Premium account after every few so...
  • Bittencourt
  • Spotify Star
  • 179 Views
  • 3 replies
  • 0 likes
  • 179 Views
  • 3 replies
  • 0 likes

Duo account - upgraded to allow for listening at home and at work space

I just upgraded from a Premium account to a Duo account as I was hoping to be able to simultaneously access my account from both my personal phone and my iPad (which is used with Sonos as my retail boutique) but I'm thinking I should have just opened...

  • Visitor
  • I just upgraded from a Premium account to a Duo account as I was hoping to be able to  simultaneously access my account from both my personal phone and my iPad (which is used with Sonos as my re...
  • Maxim
  • Spotify Star
  • 123 Views
  • 2 replies
  • 0 likes
  • 123 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 months premium Subscripion for two friends

Well I got an offer on my phone That i can give my 2 firends spotyfi premium for 2 months for free. But when i clicked in this offer it said that this page dont exist. I have premium so it probably not beacause that. I don't have any other account. S...

  • Casual Listener
  • Well I got an offer on my phone That i can give my 2 firends spotyfi premium for 2 months for free. But when i clicked in this offer it said that this page dont exist. I have premium so it probably n...
  • Yordan
  • Moderator
  • 10432 Views
  • 49 replies
  • 1 likes
  • 10432 Views
  • 49 replies
  • 1 likes

All playlists and albums are empty and I can't play anything

I am from an EU country, but have been traveling and currently in India. Have been listening without problems for 2 months. Today I saw I was logged out, so logged in. Tried playing - nothing happened. When I tried logging in from the app (Win deskto...

  • Visitor
  • I am from an EU country, but have been traveling and currently in India. Have been listening without problems for 2 months. Today I saw I was logged out, so logged in. Tried playing - nothing happene...
  • Billy-J
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Olvidé mi correo y mi usuario de mi cuenta de Spotify

No recuerdo el correo y el nombre del usuario que use en una cuenta de Spotify y ahora quiero cancelar el plan que esa cuenta está usando

  • Visitor
  • No recuerdo el correo y el nombre del usuario que use en una cuenta de Spotify y ahora quiero cancelar el plan que esa cuenta está usando
  • osornios
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Reembolso de um teste grátis

Fiz um teste grátis e hoje pela manhã cancelei a conta porém mesmo assim hoje a tarde fui tarifado com o valor do plano individual, mesmo sendo um teste grátis e q já estava encerrado

  • Visitor
  • Fiz um teste grátis e hoje pela manhã cancelei a conta porém mesmo assim hoje a tarde fui tarifado com o valor do plano individual, mesmo sendo um teste grátis e q já estava encerrado
  • Bittencourt
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes