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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76367 Views
  • 27 replies
  • 5 likes
  • 76367 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43395 Views
  • 19 replies
  • 2 likes
  • 43395 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31434 Views
  • 17 replies
  • 3 likes
  • 31434 Views
  • 17 replies
  • 3 likes

Superuser Contribution Overcharged!!!

I've just been going over credit card statements and there are a bunch of double charges, I'm being charged 2x a month, 5 days apart. How do a apply for a reimbursement?

  • Casual Listener
  • I've just been going over credit card statements and there are a bunch of double charges, I'm being charged 2x a month, 5 days apart. How do a apply for a reimbursement?
  • Vasil
  • Moderator
  • 294 Views
  • 4 replies
  • 1 likes
  • 294 Views
  • 4 replies
  • 1 likes

Solved!! premium duo is not available in my country

Hello Spotify team. Please activate Family and duo packages in my country. The country where I use the Spotify application is Azerbaijan. Please activate other packages in our country.

  • Casual Listener
  • Hello Spotify team. Please activate Family and duo packages in my country. The country where I use the Spotify application is Azerbaijan. Please activate other packages in our country.
  • Miri98
  • Casual Listener
  • 63 Views
  • 2 replies
  • 0 likes
  • 63 Views
  • 2 replies
  • 0 likes

Duo

I currently have Spotify premium. I live with my grandson who also wants Spotify. If I switch to Spotify duo, will we each have our own individual music or will I have to see his music on my account?

  • Visitor
  • I currently have Spotify premium. I live with my grandson who also wants Spotify. If I switch to Spotify duo, will we each have our own individual music or will I have to see his music on my account?
  • TreyAnastasio
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution From Spotify Family by KPN to Spotify

We currently have a Family account in the Netherlands through Dutch partner KPN. We will end the KPN subscription because we are going to provider Ziggo and KPN says teh will automatically end as Spotify. We want to keep Spotify family (KPN offers th...

  • Visitor
  •   We currently have a Family account in the Netherlands through Dutch partner KPN. We will end the KPN subscription because we are going to provider Ziggo and KPN says teh  will automatica...
  • AlejaR
  • Moderator
  • 211 Views
  • 3 replies
  • 0 likes
  • 211 Views
  • 3 replies
  • 0 likes

Superuser Contribution Compre una tarjeta de regalo y no funciona

Me aparece '' para que este código no es valido" y no he utilizado el código, y no le mande a nadie mi código, pero no me deja, y ya intente varias veces, hasta puse O en lugar de 0 por si me había equivocado, pero no, ya hasta fui a donde me vendier...

  • Casual Listener
  • Me aparece '' para que este código no es valido" y no he utilizado el código, y no le mande a nadie mi código, pero no me deja, y ya intente varias veces, hasta puse O en lugar de 0 por si me había e...
  • Eni
  • Moderator
  • 33206 Views
  • 15 replies
  • 23 likes
  • 33206 Views
  • 15 replies
  • 23 likes

Superuser Contribution Name: Nurhan name

Hello, I have an Individual Premium subscription in Spotify and money was withdrawn from me today how can I cancel the subscription and return my money because they were for a gift to my mother, I saved up for a long time and just today I wanted to g...

  • Newbie
  • Hello, I have an Individual Premium subscription in Spotify and money was withdrawn from me today how can I cancel the subscription and return my money because they were for a gift to my mother, I sa...
  • Eni
  • Moderator
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

cancel subscription but can't access account

I can't log into my Spotify account and i need to cancel my subscription

  • Visitor
  • I can't log into my Spotify account and i need to cancel my subscription
  • kaworu_bloodpaw
  • Roadie
  • 71 Views
  • 2 replies
  • 0 likes
  • 71 Views
  • 2 replies
  • 0 likes

cant redeem

2nd time this has happend, i buy a €10 card and can’t seem to redeem it online

  • Visitor
  • 2nd time this has happend, i buy a €10 card and can’t seem to redeem it online
  • kaworu_bloodpaw
  • Roadie
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

do you get a discount for being a DA Veteran ?

me and the my better half wife are basically retired on a fixed income , I still work but the wife is completely disable to work. she is a DAV from the service of Air force, so i was wondering since you have discounts for students why not for either ...

  • Visitor
  • me and the my better half wife are basically retired on a fixed income , I still work but the wife is completely disable to work. she is a DAV from the service of Air force, so i was wondering since ...
  • kaworu_bloodpaw
  • Roadie
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot upgrade to Premium

I am receiving message that I am not eligible to planI never used Spotify Premium before.

  • Visitor
  • I am receiving message that I am not eligible to plan I never used Spotify Premium before.
  • Dian
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

I've signed up for premium individual but it's not working

my account shows as being a free account but when i click "sign up for premium" it says i already have premium individual and i can change subscription if i want to. none of the premium features work on any of my devices and i've checked multiple tim...

  • Visitor
  • my account shows as being a free account but when i click "sign up for premium" it says i already have premium individual and i can change subscription if i want to. none of the premium features work...
  • Jose_M
  • Spotify Star
  • 117 Views
  • 3 replies
  • 0 likes
  • 117 Views
  • 3 replies
  • 0 likes

Superuser Contribution CÓMO PUEDO CAMBIAR EL PAÍS O REGIÓN ??? Ayuda

Por favor estoy cambiando la ubicación de mi residencia, ya cambié el método de pago por una tarjeta del nuevo país donde vivo, ya cambié mi dirección en el Apple ID q uso en mi celular, y encuentro una forma q me permita aceptar la invitación de pre...

  • Newbie
  • Por favor estoy cambiando la ubicación de mi residencia, ya cambié el método de pago por una tarjeta del nuevo país donde vivo, ya cambié mi dirección en el Apple ID q uso en mi celular, y encuentro ...
  • Eni
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution meu pagamento atrasou

PlanoPrêmioPaís: Brasil pagamento atrasado, hoje é dia 10/03, e acabou de não ser aprovado, meu cartão está liberado com limite de dia 15, antes dessa data meu spotify premium está cancelado?

  • Visitor
  • Plano Prêmio País: Brasil  pagamento atrasado, hoje é dia 10/03, e acabou de não ser aprovado, meu cartão está liberado com limite de dia 15, antes dessa data meu spotify premium está cancela...
  • Patr2
  • Casual Listener
  • 2193 Views
  • 2 replies
  • 0 likes
  • 2193 Views
  • 2 replies
  • 0 likes

Superuser Contribution I subscribed for the 4 months free plan, but subscription ends in a month

I got a notification with an offer of 4 months free of premium. I made the option of doing a one time payment. When I check my account it is showing that my subscription will end in only 1 month.

  • Newbie
  • I got a notification with an offer of 4 months free of premium. I made the option of doing a one time payment. When I check my account it is showing that my subscription will end in only 1 month.
  • Joan
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gutschein einloesen trotz bereits aktiven Abo

Hallo,Ich habe bereits ein Spotify Premium Abo. Die Gebuehren werden monatlich per Lastschrift von meinem Konto abgezogen.Ich habe nun einen Gutschein bekommen und diesen online aktiviert. Meine Frage: Setzt das Lastschriftverrfahren nun einmalig aut...

  • Newbie
  • Hallo, Ich habe bereits ein Spotify Premium Abo. Die Gebuehren werden monatlich per Lastschrift von meinem Konto abgezogen. Ich habe nun einen Gutschein bekommen und diesen online aktiviert.  ...
  • Joan
  • Moderator
  • 5163 Views
  • 3 replies
  • 0 likes
  • 5163 Views
  • 3 replies
  • 0 likes

Superuser Contribution Tried opening a Hulu Account with my Spotify student plan, but it won't let me watch anything.

PlanStudentCountryUSADeviceAcer LaptopOperating SystemWindows 11 My Question or IssueAll I get is that i have to "manage my account" yet there's nothing I can really change.

  • Visitor
  •   Plan Student Country USA Device Acer Laptop Operating System Windows 11   My Question or Issue All I get is that i have to "manage my account" yet there's nothing I can really ...
  • Joan
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes