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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192617 Views

123 replies

12 likes

  • 192617 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21987 Views

28 replies

4 likes

  • 21987 Views
  • 28 replies
  • 4 likes

Help with subscription

Hi, I need help. My mother has an activated premium that is charged from her bank account. He needs to cancel it but he doesn't have access to the spotify account. He has no email or password and doesn't know what to do. I'm sorry to write like this,...

Casual Listener

Hi, I need help. My mother has an activated premium that is charged from her bank account. He needs to cancel it but he doesn't have access to the spotify account. He has no email or password and doe...

Jose_M

Spotify Star

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Reembolso cobrança indevida

Fui cobrada mas meu plano Premium não tenho

Visitor

Fui cobrada mas meu plano Premium não tenho

Jose_M

Spotify Star

118 Views

1 replies

0 likes

  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing plans

Will I get charged for my individual plan if I just switched to a student plan? So like $11.99 + tax plus $5.99+ tax or will I just have to pay for the student one I just switched to?

Visitor

Will I get charged for my individual plan if I just switched to a student plan? So like $11.99 + tax plus $5.99+ tax or will I just have to pay for the student one I just switched to?

Vasil

Moderator

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me han cobrado de más en mi plan familiar

Hice el pago de una cuenta familiar que cuesta s/. 32.90 y me han cobrado s/. 36.53. Solicito un reembolso por favor

Visitor

Hice el pago de una cuenta familiar que cuesta s/. 32.90 y me han cobrado s/. 36.53. Solicito un reembolso por favor

AlejaR

Moderator

144 Views

1 replies

0 likes

  • 144 Views
  • 1 replies
  • 0 likes

How do I cancel a 60 day free trial

I’m trying to cancel this 60 day free trial for premium and I’m having trouble doing that because it doesn’t show up on my profile. It ends march 10th of 2025 and I want to cancel it asap.

Visitor

I’m trying to cancel this 60 day free trial for premium and I’m having trouble doing that because it doesn’t show up on my profile. It ends march 10th of 2025 and I want to cancel it asap. 

Ximzend

Spotify Star

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

I'm on Spotify Free but was charged $11.99 on 25 March - how do I get a refund?

PlanFreeCountryAustraliaDeviceSurface Pro 4/Google Pixel3Operating SystemWindows10, android My Question or IssueI would like a refund for an incorrect payment which I didn't subscribe for. My account also shows that I am on Spotify free....

Visitor

Plan Free Country Australia Device Surface Pro 4/Google Pixel3 Operating System Windows10, android   My Question or Issue I would like a refund for an incorrect payment which I didn't ...

mmstkss

Visitor

1306 Views

5 replies

0 likes

incorrect charge
  • 1306 Views
  • 5 replies
  • 0 likes

Solved!! Can't change plan from premium individual to duo

PlanPremium IndividualCountryBrazilDeviceSamsung Galaxy S23 UltraOperating SystemAndroid 14 My Question or IssueI have a premium individual account, acquired with a 90-day free promotion which will end next week. I am trying to change my plan to Duo ...

Casual Listener

Plan Premium Individual Country Brazil Device Samsung Galaxy S23 Ultra Operating System Android 14   My Question or Issue I have a premium individual account, acquired with a 90-day fr...

PerM1

Visitor

448 Views

3 replies

0 likes

  • 448 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't cancel my subscription. Every month it withdraws money

I can't cancel my satellitefi subscription. Every month it withdraws money, at the same time on the site says that the subscription is free and can not be canceled, although in fact the account is premium individual subscription. E-mail on the accoun...

Visitor

I can't cancel my satellitefi subscription. Every month it withdraws money, at the same time on the site says that the subscription is free and can not be canceled, although in fact the account is pr...

Joan

Moderator

139 Views

1 replies

0 likes

  • 139 Views
  • 1 replies
  • 0 likes

I cancelled my premium account in a day but still I didn't get my refund

It has been 3 day I didn't not receive my money.i cancelled my premium account with in a day ,I tried their 2 months Free trial

Visitor

It has been 3 day I didn't not receive my money.i cancelled my premium account with in a day ,I tried their 2 months Free trial

Maxim

Spotify Star

165 Views

1 replies

0 likes

  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rapipago

PlanPremiumPaísArgentinaDispositivoComputadora Asus y Galaxy A03 CorSistema operativoWindows 10 Mi pregunta o problemaHoy pagué en Rapipago por mi cuenta Premium Individual por 3 meses, pero en mis dispositivos no puedo usar Premium todavía y ya pasa...

Newbie

Plan Premium País Argentina Dispositivo Computadora Asus y Galaxy A03 Cor Sistema operativo Windows 10   Mi pregunta o problema Hoy pagué en Rapipago por mi cuenta Premium Individual p...

Sakra7373

Visitor

2218 Views

17 replies

0 likes

  • 2218 Views
  • 17 replies
  • 0 likes

I Bought Spotify Premium duo but unable to enjoy premium features.

Actually I Bought Spotify Premium duo, on manager account it's good and working but ads and restrictions are still on plan member account.

Visitor

Actually I Bought Spotify Premium duo, on manager account it's good and working but ads and restrictions are still on plan member account.

Anyk17

Spotify Star

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Use gift card after trial period

Hi. So I am currently in a 3 month trial period (thanks PayPal and Spotify) of the Premium plan (not family or duo) and I have a gift card to redeem. Thanks to this community I now understand that I can't redeem a card during a trial period, so my qu...

Regular

Hi. So I am currently in a 3 month trial period (thanks PayPal and Spotify) of the Premium plan (not family or duo) and I have a gift card to redeem. Thanks to this community I now understand that I ...

31aucviba2veskx25go5

Visitor

6372 Views

14 replies

0 likes

  • 6372 Views
  • 14 replies
  • 0 likes

Solved!! Changing email address

PlanFamily Plan, with 4 membersCountryEngland, UK My Question or IssueHi, I am the Plan Manager for my spotify family plan. We have 4 member in the plan and everyone has been using it for at least 10 years now. I want to change my email address that ...

Casual Listener

Plan Family Plan, with 4 members Country England, UK     My Question or Issue Hi, I am the Plan Manager for my spotify family plan. We have 4 member in the plan and everyone has been...

Maxim

Spotify Star

1178 Views

3 replies

0 likes

  • 1178 Views
  • 3 replies
  • 0 likes

Superuser Contribution kenapa akun saya tidak mendapatkan diskon sama sekali selama bertahun-tahun

meskipun bertahun tahun-tahun memakai spotify. saya tidak mendapatkan diskon sama sekali, saya membayar premium dengan harga yang sama dengan standard. tidak dengan akun teman saya yang baru saja daftar spotify mendapatkan banyak diskon yang menarik

Newbie

meskipun bertahun tahun-tahun memakai spotify. saya tidak mendapatkan diskon sama sekali, saya membayar premium dengan harga yang sama dengan standard. tidak dengan akun teman saya yang baru saja daf...

Joan

Moderator

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

can't register duo address

When I go to the register duo screen and type in any part of my address (postal code, first line, town, name county, whatever) NOTHING is recognised so it's impossible to set duo up.

Casual Listener

When I go to the register duo screen and type in any part of my address (postal code, first line, town, name county, whatever) NOTHING is recognised so it's impossible to set duo up.

Maxim

Spotify Star

565 Views

3 replies

0 likes

  • 565 Views
  • 3 replies
  • 0 likes

Meu plano recorrente foi reembolsado sem minha autorização e não consigo contratá-lo de novo.

Meu plano Premium Familia era cobrado de forma recorrente e hoje o aplicativo o reembolsou e cancelou meu acesso premium sem minha autorização.

Visitor

Meu plano Premium Familia era cobrado de forma recorrente e hoje o aplicativo o reembolsou e cancelou meu acesso premium sem minha autorização.  

Bittencourt

Spotify Star

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can Not join Family Account. Spotify says there are Login Problems.

Hello, I can Login to my Account . I was invited by my father to Join the Family Account under If i follow the invitation and enter my Account Spotify says "Ups Something went wrong. Please try again or Check our Help area.But i could Login to Spoti...

Newbie

Hello, I can Login to my Account <sensitive info removed>. I was invited by my father to Join the Family Account under <sensitive info removed> If i follow the invitation and e...

AlejaR

Moderator

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution My subscription

PlanPremiumCountry US Device IPhone 12 Pro(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy subscription monthly is $12.71. Before there were no ads. Now there are ads. A...

Visitor

Plan Premium Country  US   Device  IPhone 12 Pro (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My ...

user-removed

Not applicable

944 Views

5 replies

0 likes

  • 944 Views
  • 5 replies
  • 0 likes

Cómo puedo cancelar una suscripción

El celular se perdió y no recuerdo el correo que tenía registrado Quiero cancelar la suscripción

Visitor

El celular se perdió y no recuerdo el correo que tenía registrado Quiero cancelar la suscripción

Anyk17

Spotify Star

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes