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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132044 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66400 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
248505 Views
152 replies
13 likes
I paid for spotify duo, but it doesn't work for me. But for the other member it does?? I've tried logging out and in, my payment has gone through and I don't know whats the problem.
I paid for spotify duo, but it doesn't work for me. But for the other member it does?? I've tried logging out and in, my payment has gone through and I don't know whats the problem.
Spotify Star
251 Views
1 replies
0 likes
PlanFreeCountryUKDeviceiPhone 14Operating SystemiOS 18 My Question or IssueI was recently removed from a family plan as I missed the 7 day verification email and have been moved to a free plan. I don’t live at that address anymore anyway so wanted to...
Plan Free Country UK Device iPhone 14 Operating System iOS 18 My Question or Issue I was recently removed from a family plan as I missed the 7 day verification email and have...
Spotify Star
696 Views
4 replies
0 likes
COMPREI SPOTIFY PREMIUM NO PICPAY NO VALOR DE 50 REAIS PARA A ASSINATURA DE 3 MESES. CONTUDO, AO TENTAR REGATAR, O SITE SINALIZA QUE O CÓDIGO É INVÁLIDO
COMPREI SPOTIFY PREMIUM NO PICPAY NO VALOR DE 50 REAIS PARA A ASSINATURA DE 3 MESES. CONTUDO, AO TENTAR REGATAR, O SITE SINALIZA QUE O CÓDIGO É INVÁLIDO
Spotify Star
1934 Views
8 replies
0 likes
I am being charged for something I didn't order
I am being charged for something I didn't order
Moderator
200 Views
1 replies
0 likes
On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium. I'm not paying another £13.99 a month for this
On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium. I'm not paying another £13.99 a month for this
Newbie
8244 Views
24 replies
0 likes
How can i return my money if i have paid today?
How can i return my money if i have paid today?
Visitor
835 Views
3 replies
1 likes
PlanStudentCountryIreland, changing to UK DevicePixel 7 Pro My Question or IssueMy payment failed so I want to switch to a card that is issued in the UK, however when I try and change the country it asks me to pay the full premium rate, whereas I sho...
Plan Student Country Ireland, changing to UK Device Pixel 7 Pro My Question or Issue My payment failed so I want to switch to a card that is issued in the UK, however w...
Spotify Star
210 Views
1 replies
1 likes
PlanPremiumCountryAzerbaijanDevice(iPhone 16 pro)Operating System(iOS 18.3.2) My Question or IssueI renewed my Spotify premium package on the 5th of the month, but I am still being asked to pay.
Plan Premium Country Azerbaijan Device (iPhone 16 pro) Operating System (iOS 18.3.2) My Question or Issue I renewed my Spotify premium package on the 5th of the month, but I am still...
Spotify Star
237 Views
1 replies
0 likes
I have a gift card for 3 months … why cant i add it to my account? do i need to cancel my subscription first
I have a gift card for 3 months … why cant i add it to my account? do i need to cancel my subscription first
Spotify Star
196 Views
1 replies
0 likes
I redeemed a gift card while in the 3 month free trial, that trial sees an end in 2 days, I want to know what will happen to the money in the card, will it automatically use it and give me another month?PlanFree Trial/PremiumUSA DeviceiPhone 14 ProOp...
I redeemed a gift card while in the 3 month free trial, that trial sees an end in 2 days, I want to know what will happen to the money in the card, will it automatically use it and give me another mo...
Spotify Star
261 Views
1 replies
0 likes
PlanPremium Individual (trial)CountryGermanyDeviceiPhone 11Operating System(iOS 18 My Question or IssueI am currently on a Premium Individual trial plan. I want to change my subscription to Premium Family however when I try it on the website, the res...
Plan Premium Individual (trial) Country Germany Device iPhone 11 Operating System (iOS 18 My Question or Issue I am currently on a Premium Individual trial plan. I want to change my ...
Casual Listener
772 Views
6 replies
0 likes
I signed up for Premium but phone kept logging in to old free account. Had to cancel and resubscribe and as a result, Spotify thinks I have already used my free 2 month trial even though I have not.
I signed up for Premium but phone kept logging in to old free account. Had to cancel and resubscribe and as a result, Spotify thinks I have already used my free 2 month trial even though I have not.
Moderator
211 Views
1 replies
0 likes
I had a personal premium account. My dad had sent me an invite to the premium duo subscription. I clicked the link and it showed that i do have a duo subscription, i canceled the personal subscription but when i refreshed it, it shows that im not a p...
I had a personal premium account. My dad had sent me an invite to the premium duo subscription. I clicked the link and it showed that i do have a duo subscription, i canceled the personal subscriptio...
Visitor
1622 Views
5 replies
0 likes
PlatformPremium studentCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am being charged for 2 different charges from spotify. One charge is for the amoun...
Platform Premium student Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I a...
Visitor
551 Views
2 replies
0 likes
PlanPremiumCountrySpainDeviceXiaomi 11 Lite 5G NEOperating SystemAndroid My Question or IssueHello, I just subscribed to Premium using Google Play to manage the Subscription.I use Spotify by logging in with my Google account. What happened is that wh...
Plan Premium Country Spain Device Xiaomi 11 Lite 5G NE Operating System Android My Question or Issue Hello, I just subscribed to Premium using Google Play to manage the Subscription....
Casual Listener
3368 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 18 My Question or IssueI bought a Spotify gift card through Fold and it won’t redeem on Spotify. I’ve made sure I’ve checked support articles and also had a ticket open through Fold but they cou...
Plan Premium Country USA Device iPhone 11 Operating System iOS 18 My Question or Issue I bought a Spotify gift card through Fold and it won’t redeem on Spotify. I’ve made sur...
Spotify Star
237 Views
1 replies
1 likes
PlanPremium, recently switched to Premium DuoCountryCzechiaDeviceDesktop PC, Samsung Galaxy S21 FEOperating SystemWindows 10, Android 14 My Question or IssueMe and my brother are trying to get together into a Spotify Duo subscription, but due to a mi...
Plan Premium, recently switched to Premium Duo Country Czechia Device Desktop PC, Samsung Galaxy S21 FE Operating System Windows 10, Android 14 My Question or Issue Me and my brother...
Spotify Star
228 Views
1 replies
0 likes
PlanI have Free plan that will change to Premium individual tomorrow 21 March 2025. CountryPortugal Device(iPhone SE)Operating SystemiOS 15.4 Current: iOS 18.3.2 My Question or IssueI want to change plan to Premium Duo, starting tomorrow and I'm unab...
Plan I have Free plan that will change to Premium individual tomorrow 21 March 2025. Country Portugal Device (iPhone SE) Operating System iOS 15.4 Current: iOS 18...
Spotify Star
184 Views
1 replies
0 likes
The issue is that i got the 1 month free subscription and everything was working perfically fine and it was my first using premuim but the next day my account went back into free mode. I dont know what to do cause it was my first time using premium a...
The issue is that i got the 1 month free subscription and everything was working perfically fine and it was my first using premuim but the next day my account went back into free mode. I don...
Spotify Star
263 Views
1 replies
0 likes
PlanPremium DuoCountryBrasilDevice(iPhone 16, iPhone SE 2022)Operating SystemN/A.) My Question or IssueTemos uma assinatura Duo e recebemos um e-mail da Spotify para verificar o endereço. Ambos informamos o mesmo endereço e a aplicação afirma que os ...
Plan Premium Duo Country Brasil Device (iPhone 16, iPhone SE 2022) Operating System N/A.) My Question or Issue Temos uma assinatura Duo e recebemos um e-mail da Spotify para ...
Spotify Star
166 Views
1 replies
0 likes
