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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4317 Views
  • 23 replies
  • 2 likes
  • 4317 Views
  • 23 replies
  • 2 likes

Family members are being told that the family plan is being canceled when it's not

PlanFamily PremiumCountrySpainMy Question or IssueI recently changed to Family Plan along with some of my family members. Suddenly they got 3 emails each telling them that the premium is being canceled whilst me, the host, I haven't received anything...

  • Visitor
  • Plan Family Premium Country Spain My Question or Issue I recently changed to Family Plan along with some of my family members. Suddenly they got 3 emails each telling them that the premium is be...
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Premium code does not work because of wrong country

PlanFree/PremiumCountryCanada/Germany My Question or IssueI bought myself a Premium voucher and tried to redeem it but I got the error message saying that the code is invalid in my country. My account is german but I'm in Canada now for the whole yea...

  • Newbie
  • Plan Free/Premium Country Canada/Germany   My Question or Issue I bought myself a Premium voucher and tried to redeem it but I got the error message saying that the code is invalid in my c...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I have Student Premium but can't activate HULU

I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP! PlanStudent Premium My Question or Issue

  • Casual Listener
  • I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP!   Plan...
  • saltylk
  • Visitor
  • 57376 Views
  • 21 replies
  • 1 likes
  • 57376 Views
  • 21 replies
  • 1 likes

Superuser Contribution Microsoft Free 3 Month

I've got 3 months Premium from Microsoft Rewards but when i wanted to put the Code in. It sayed this Code is wrobg plese try again. But it was copy pasted. What did i do wrong?

  • Visitor
  • I've got 3 months Premium from Microsoft Rewards but when i wanted to put the Code in. It sayed this Code is wrobg plese try again. But it was copy pasted. What did i do wrong?    
  • Keanu_C
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Duo

Plan DUOFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an account on my mac book, etc.,with my wife as the registered userShe uses Spo...

  • Newbie
  • Plan DUO Free/Premium CountryUSA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Keanu_C
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Publicidad en Subscripción Unlimited

Hola, Soy susbscriptor de Spotify casi desde sus inicios en España. Tengo cuenta Unlimited todavía porque solo la escucho en el ordenador y no en dispositivos móviles. El problema es que cada vez hay más autopromociones interrumpiendo constantemente ...

  • Casual Listener
  • ...o es lo que acepté cuando contraté el servicio, que era sin publicidad y sin cortes siempre y cuando lo escuchase desde el PC, como así hago. Cuando desapareció la subscripción de Unlimited, se me i...
  • alnath
  • Casual Listener
  • 532 Views
  • 8 replies
  • 1 likes
  • publicidad
    spots
    Unlimited
  • 532 Views
  • 8 replies
  • 1 likes

Hi, I live and work in Poland, have subscribed to family acc, but my family is not able to accept.

HiNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium family planCountryBelarusDeviceiPhone 14, Operating SystemiOS 17, Android latest update. My Question or IssueHi, I liv...

  • Casual Listener
  • Hi None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium family plan Country Belarus Device iPhone 14,  Oper...
  • Maxim
  • Spotify Star
  • 120 Views
  • 3 replies
  • 0 likes
  • 120 Views
  • 3 replies
  • 0 likes

I'm being charged the full premium price and the student price monthly

Spotify are currently charging me 10.99 for premium and then two weeks later 5.99 for students every month. I don't known why

  • Visitor
  • Spotify are currently charging me 10.99 for premium and then two weeks later 5.99 for students every month. I don't known why
  • Billy-J
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I need help with spotify

Hey! so i know this is the wrong channel&chat, but i wasnt able to find any support line. So my problem is i accsedentaly bought spotify premium individual, and would like to change it to Spotidy family. How do i get a refund or a possible switch fro...

  • Visitor
  • Hey! so i know this is the wrong channel&chat, but i wasnt able to find any support line. So my problem is i accsedentaly bought spotify premium individual, and would like to change it to Spotidy...
  • AdamDam
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

I have a Plutus card, that is not based in Portugal, so it doesn't accept

I have a Plutus card, that is not based in Portugal, so it doesn't accept the card for payment of premium subscription.

  • Visitor
  • I have a Plutus card, that is not based in Portugal, so it doesn't accept the card for payment of premium subscription.
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi cancelaron mi plan individual porque no tengo para pagar el proximo mes

Todavia no acaba mi plan individual y como me quede sin dinero en google play me cancelaron mi plan y me cambiaron a individual, y exijo que me regresen a premium, es una injusticia.

  • Visitor
  • Todavia no acaba mi plan individual y como me quede sin dinero en google play me cancelaron mi plan y me cambiaron a individual, y exijo que me regresen a premium, es una injusticia.
  • OscarDC
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Take my money

Why won’t you take my money. I just want to pay for premium but can and you have 0 customer service to help me give you my money … BOOOO PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

  • Casual Listener
  • Why won’t you take my money. I just want to pay for premium but can and you have 0 customer service to help me give you my money … BOOOO  Plan Free/Premium Country   Device (iPhone 8,...
  • Yordan
  • Moderator
  • 132 Views
  • 4 replies
  • 0 likes
  • 132 Views
  • 4 replies
  • 0 likes

Double charged me for SIX YEARS AND TEN MONTHS

Since January of 2017, Spotify has been double-charging me. I did not realize this until recently, when an issue with a lost credit card revealed two different charges to, essentially, two different accounts—one of which was created via Facebook, and...

  • Visitor
  • Since January of 2017, Spotify has been double-charging me. I did not realize this until recently, when an issue with a lost credit card revealed two different charges to, essentially, two different ...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

Gift card problem

Plan Premium Country Austria Operating System (iOS.) My Question or Issue I redeemed a gift card last week. This would now have been valid from the end of October.Today spotify has announced that the prices in Austria will be adjusted.In the course o...

  • Newbie
  • Plan Premium Country Austria    Operating System (iOS.)   My Question or Issue I redeemed a gift card last week. This would now have been valid from the end of Octobe...
  • Maxim
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

I can't enter my gift card PIN...and I've tried 'zero' and 'uppercase O'

Tried entering the gift card PIN...considered that the 0 might be an O. Upper case I in there as well but pretty sure it is an uppercase I (eye). How many tries until I'm outta tries. Does it cue me that I'm out of tries? Why is this always so diffic...

  • Visitor
  • Tried entering the gift card PIN...considered that the 0 might be an O. Upper case I in there as well but pretty sure it is an uppercase I (eye). How many tries until I'm outta tries. Does it cue ...
  • AdamDam
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes