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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13280 Views
  • 26 replies
  • 2 likes
  • 13280 Views
  • 26 replies
  • 2 likes

From a Duo plan to Family Plan

PlanDuo PremiumCountryBrazilDevice(iPhone 13)Operating System(iOS 10) My Question or IssueI have a Duo Premium Subscription that I have just subscribed, and now would like to upgrade to a Family one however it is giving me an error saying I am not el...

  • Visitor
  • Plan Duo Premium Country Brazil Device (iPhone 13) Operating System (iOS 10)  My Question or Issue I have a Duo Premium Subscription that I have just subscribed, and now would like to u...
  • ribezaz
  • Spotify Star
  • 204 Views
  • 1 replies
  • 1 likes
  • 204 Views
  • 1 replies
  • 1 likes

Solved!! Spotify 3-month free trial charged me

PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)My Question or IssueI claimed Spotify 3-month trial(Rs.119) plan Even though Spotify mentioned "0.0rs"I was ch...

  • Newbie
  • Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I claimed Spotif...
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone UK Entertainment Subscription

Hi, I have an currently active Vodafone UK pay monthly account which i will be terminating next week. It has entertainment pack, and my Spotify premium is linked through it. I was an existing Spotify subscriber seperatly to Vodafone before joining Vo...

  • Visitor
  • Hi, I have an currently active Vodafone UK pay monthly account which i will be terminating next week. It has entertainment pack, and my Spotify premium is linked through it.    I was an e...
  • Ivelina
  • Moderator
  • 1255 Views
  • 3 replies
  • 0 likes
  • 1255 Views
  • 3 replies
  • 0 likes

cancel Spotify premium

PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy Tab AOperating SystemWindows 10 My Question or IssueI've recently found out I've been getting charged for premium but that isn't the issue. On my tablet it's reading I have premium and is...

  • Visitor
  •   Plan Premium Country United States of America Device Samsung Galaxy Tab A Operating System Windows 10   My Question or Issue I've recently found out I've been getting charged f...
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution My “duo” can’t join duo plan

Hello! I’ve bought a premium duo account, and my boyfriend can’t join it - every time there is an “error”. We’ve tried to fill in the address (with the right address) several times but it still doesn’t work... what should we do?

  • Visitor
  • Hello!  I’ve bought a premium duo account, and my boyfriend can’t join it - every time there is an “error”.  We’ve tried to fill in the address (with the right address) several times but ...
  • Helppeter1
  • Newbie
  • 2192 Views
  • 4 replies
  • 0 likes
  • 2192 Views
  • 4 replies
  • 0 likes

old spotify account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

None of the below information is required. However, the more you provide the easier it will bfor us to try and help.PlanPremiumCountrysouth africa Device(Iphone 13 Pro )Operating System(iOS 17.) My Question or Issuei got premium 15 days agoand it is ...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will bfor us to try and help. Plan Premium Country south africa   Device (Iphone 13 Pro ) Operating...
  • AlejaR
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding a new credit card - Failed payment

PlanPremiumCountryCanada DevicePC/MobileOperating SystemWindows 11/Android My Question or IssueHello, I got a new credit card and I'm trying to add it to my Spotify account so that my subscription payments will go on it instead of on one of my other ...

  • Newbie
  • Plan Premium Country Canada   Device PC/Mobile Operating System Windows 11/Android   My Question or Issue Hello,   I got a new credit card and I'm trying to add it to my S...
  • AlejaR
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 359 Views
  • 1 replies
  • 0 likes

Plan will start but payment process

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution REDEEMING GIFT CARD on Premium Duo

PlanPremium DupCountryCanada My Question or IssueIs there ANYONE there who can HELP REDEEM a $30 gift card for my Premium Duo?! I received one and ASSUMED I can use it as CREDIT on my account, but it doesn't let me. Support says "it cannot be combine...

  • Visitor
  • Plan Premium Dup Country Canada   My Question or Issue Is there ANYONE there who can HELP REDEEM a $30 gift card for my Premium Duo?! I received one and ASSUMED I can use it as CREDIT on m...
  • SymsDK
  • Visitor
  • 18332 Views
  • 12 replies
  • 16 likes
  • Premium Duo Gift Card
  • 18332 Views
  • 12 replies
  • 16 likes

Superuser Contribution How do I update my Hulu log in with disabled email?

My Hulu log in I got with the Spotify bundle on a student account but since graduating I changed my Spotify email to a personal email but forgot I didn't update my Hulu. Now I can not get into my Hulu because I can not access the email account that i...

  • Newbie
  • My Hulu log in I got with the Spotify bundle on a student account but since graduating I changed my Spotify email to a personal email but forgot I didn't update my Hulu. Now I can not get into my Hu...
  • MihailY
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change from Family to Duo without losing Playlists

Hello,I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium. Now I`m afraid if I and my wife will losing all of our hundreds of Playlists? Ho...

  • Casual Listener
  •   Hello, I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium.   Now I`m af...
  • MihailY
  • Moderator
  • 7161 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 7161 Views
  • 6 replies
  • 0 likes

You are not covered by this plan.

I'm using Spotify Japan. I'm currently signing up for a new account and having a free trial for 3 months. But when I'm trying to pay for the family plan, I can't proceed to the next step with the phrase 申し訳ありません。お客様はこのプランの対象ではありません。Premiumにアップグレードする方...

  • Visitor
  • I'm using Spotify Japan. I'm currently signing up for a new account and having a free trial for 3 months. But when I'm trying to pay for the family plan, I can't proceed to the next step with the ph...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Moving from Family to Duo

My husband and I were recently on a family plan with my brother who lived with us for a couple of years. My brother has since moved out so when we got a notification last week to confirm our address, my husband and I decided to let our accounts rever...

  • Casual Listener
  • My husband and I were recently on a family plan with my brother who lived with us for a couple of years. My brother has since moved out so when we got a notification last week to confirm our address,...
  • Baer_sky
  • Newbie
  • 566 Views
  • 7 replies
  • 0 likes
  • 566 Views
  • 7 replies
  • 0 likes

Superuser Contribution Cancelei meu plano e fui cobrada mesmo assim

Bom dia! Cancelei meu plano Premium, passei para o free e mesmo assim fizeram cobrança no meu cartão de crédito. Quero o cancelamento da transação, com o estorno do valor e o cancelamento efetivo da minha conta Premium.

  • Visitor
  • Bom dia! Cancelei meu plano Premium, passei para o free e mesmo assim fizeram cobrança no meu cartão de crédito. Quero o cancelamento da transação, com o estorno do valor e o cancelamento efetivo da ...
  • Vasil
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Subscription Options

I would like to update my Spotify payment but could not see the annual coverage option. Only the monthly. How do I choose the annual option?Plan: PremiumCountry: Philippines Device(iPhone)

  • Newbie
  • I would like to update my Spotify payment but could not see the annual coverage option. Only the monthly. How do I choose the annual option? Plan: Premium Country: Philippines   Device ...
  • IzunaUchiha
  • Newbie
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium not working after paying

I tried for the free trial, and my account says that its still the free version but when i login in the web it says i have premium but on the app I don`t have the features of premium and nothign has changed so I used a gift card and it still doesn`t ...

  • Casual Listener
  • I tried for the free trial, and my account says that its still the free version but when i login in the web it says i have premium but on the app I don`t have the features of premium and nothign has ...
  • Vasil
  • Moderator
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Superuser Contribution I purchased premium mini, money got deducted but premium not working

I purchased premium mini, money got deducted from my account but premium not working and while transaction it said payment failed on Spotify screen

  • Visitor
  • I purchased premium mini, money got deducted from my account but premium not working and while transaction it said payment failed on Spotify screen
  • Dessi
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes