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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45803 Views
  • 16 replies
  • 4 likes
  • 45803 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28855 Views
  • 19 replies
  • 2 likes
  • 28855 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20231 Views
  • 6 replies
  • 1 likes
  • 20231 Views
  • 6 replies
  • 1 likes

Superuser Contribution Unable to update payment details for premium

My mother changed her credit card and her Spotify payment didn’t go through, now we are entering the new credit card number but we always get an error. We have tried with several credit cards and none of them work. We are in Peru.

  • Regular
  • My mother changed her credit card and her Spotify payment didn’t go through, now we are entering the new credit card number but we always get an error. We have tried with several credit cards and non...
  • Eni
  • Moderator
  • 291 Views
  • 3 replies
  • 1 likes
  • 291 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't upgrade (Azerbaijan)

Hi, We're encountering some issues in Azerbaijan to upgrade premium. There is no button or place to click for proceeding to the payment section. (I attached the PNG file below) I have few suggestions:We were excited to see that Spotify coming finally...

  • Visitor
  • Hi, We're encountering some issues in Azerbaijan to upgrade premium. There is no button or place to click for proceeding to the payment section. (I attached the PNG file below)  I have few sugge...
  • Elena
  • Moderator
  • 248 Views
  • 1 replies
  • 1 likes
  • 248 Views
  • 1 replies
  • 1 likes

Superuser Contribution Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. Sprint is dropping Spotify how do I keep my subscription

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue. Sprint ...
  • Mihail
  • Spotify Legend
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Superuser Contribution **bleep**' legit?

Hi,I submitted an issue to investigate a non-recognized charge on my credit card. **bleep**' asking me to provide the first 6 digits and last 4 digits of my credit card. I am a bit hesitant to do this. Has anyone experienced this? Thanks in advance.

  • Casual Listener
  • Hi, I submitted an issue to investigate a non-recognized charge on my credit card. **bleep**' asking me to provide the first 6 digits and last 4 digits of my credit card.  I am a bit hesit...
  • Mihail
  • Spotify Legend
  • 199 Views
  • 2 replies
  • 0 likes
  • 199 Views
  • 2 replies
  • 0 likes

Unable to switch from family to Duo

Hi there, I'm currently on a premium family plan (UK)Using iPhone 12 mini / Macbook pro 2013iOS 14 / Mac OS 11 I'm looking to switch to Duo, as there's only two of us on the account, and I get the following message: "Unable to change plans. This coul...

  • Newbie
  • Hi there,   I'm currently on a premium family plan (UK) Using iPhone 12 mini / Macbook pro 2013 iOS 14 / Mac OS 11   I'm looking to switch to Duo, as there's only two of us on the acc...
  • Luan
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

[Community][Other] Support for Military and First Responders

Please find a way to support our Military and first responders. If you are not interested in supporting our military and first responders please simply make this statement on your webpage to clarify your stance. I would make some suggestions but I do...

  • Visitor
  • Please find a way to support our Military and first responders. If you are not interested in supporting our military and first responders please simply make this statement on your webpage to clarify ...
  • 115 Views
  • 0 replies
  • 2 likes
  • Community
    Other
  • 115 Views
  • 0 replies
  • 2 likes

Superuser Contribution Money got deducted from debt card(paypal) but no premium access.

Plan Free Country Zimbabwe Device Samsung Galaxy M31 Operating System Android 10 My Question or Issue Tried to get the 3 month free premium deal then I was reverted to the "1 month free" premium deal which I then used my Paypal to try to purchase it....

  • Newbie
  • Plan Free Country Zimbabwe Device Samsung Galaxy M31 Operating System Android 10   My Question or Issue   Tried to get the 3 month free premium deal then I was reverte...
  • Mihail
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium subscription and payment errors

PlanPremiumCountryIndiaDevice(One Plus 6, Mi Redmi Note 10 pro max, HP Envy x360)Operating System(Android, Windows 10) My Question or IssueSince my credit card expired, this month's monthly recurring payment could not go through. Upon updating my pay...

  • Casual Listener
  •   Plan Premium Country India Device (One Plus 6, Mi Redmi Note 10 pro max, HP Envy x360) Operating System (Android, Windows 10)   My Question or Issue Since my credit card expire...
  • Mihail
  • Spotify Legend
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution www.spotify.com/it/redeem/prepaid/ not working

PlanPremiumCountryItaly Hello. I'm trying to redeem a coupon done with the "18app" cultural voucher. However, every time I try to click "readeem your voucher" from the email this comes out:What should I do?

photo_2021-06-15_17-49-43.jpg
  • Casual Listener
  • Plan Premium Country Italy   Hello. I'm trying to redeem a coupon done with the "18app" cultural voucher. However, every time I try to click "readeem your voucher" from the email this comes...
  • leo2402
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

[Android][Connect] Cant use premium service under duo

I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? and I also cant change my plan? why? it is so much ha...

  • Visitor
  • I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? an...
  • Billy-J
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Android
    Connect
  • 151 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing from premium to duo

I'm trying to change from premium to duo. But I get a notification I can't because I'm either not eligible for the subscription of I already have the subscription or I don't have any stored payment methods.My premium is being paid by Visa, so I guess...

  • Casual Listener
  • I'm trying to change from premium to duo. But I get a notification I can't because I'm either not eligible for the subscription of I already have the subscription or I don't have any stored payment m...
  • Jeremy
  • Moderator
  • 638 Views
  • 14 replies
  • 1 likes
  • Subscription change
  • 638 Views
  • 14 replies
  • 1 likes

Solved!!Superuser Contribution Your payment method and country don't match.

PlanFreeCountryUkraineDevicePCOperating SystemWindows 10 My Question or IssueHi,I'm not being able to start a free trial period. After entering a required payment details I am getting an error "Your payment method and country don't match".I've tried ...

  • Casual Listener
  • Plan Free Country Ukraine Device PC Operating System Windows 10   My Question or Issue Hi, I'm not being able to start a free trial period.   After entering a required payment ...
  • Alex
  • Moderator
  • 1599 Views
  • 3 replies
  • 0 likes
  • 1599 Views
  • 3 replies
  • 0 likes

Changing plans

PlanPremium (normal)CountryUSA DeviceSamsung Galaxy S20 UltraOperating SystemAndroid My Question or IssueI wish to swap from the normal premium to Spotify Duo. I already updated my payment option, but no matter what plan I try to switch to, it keeps ...

  • Visitor
  • Plan Premium (normal) Country USA   Device Samsung Galaxy S20 Ultra Operating System Android   My Question or Issue I wish to swap from the normal premium to Spotify Duo. I alrea...
  • Billy-J
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't redeem the Premium trial even though I've never started a trial before

PlanFree-PremiumCountryCzech RepublicDeviceLenovoOperating SystemWindows 10 My Question or IssueHello, kind people of Spotify. I am trying to redeem the 3-months-free Premium offer and after I normally fill up the payment info, the site gives me a me...

  • Casual Listener
  • Plan Free-Premium Country Czech Republic Device Lenovo Operating System Windows 10   My Question or Issue Hello, kind people of Spotify.   I am trying to redeem the 3-months-fre...
  • Eni
  • Moderator
  • 527 Views
  • 5 replies
  • 0 likes
  • Trial
  • 527 Views
  • 5 replies
  • 0 likes

I cannot start a Spotify free trial even though I have never started one before

PlanFreeCountryUnited StatesDeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueI recently got a 3 month free subscription from the fortnite promotion. Whenever I put in my card info it says I have already started a premium trial i...

  • Visitor
  •   Plan Free Country United States Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue I recently got a 3 month free subscription from the fortnite promot...
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Can l transfer a playlist to a new smartphone?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dieser Premium-Code ist leider nicht gültig. Versuch es noch mal oder wende Dich an den Kundendienst

Plan/PremiumCountryukDeviceMULTIPLEOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've just purchased a £10 credit voucher for Spotify from Sainsburrys, and it appears that there is some sort of issue, as i get an incomp...

  • Casual Listener
  • Plan /Premium Country uk Device MULTIPLE Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I've just purchased a £10 credit voucher for Spoti...
  • Alex
  • Moderator
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Duo address verification issues

When trying to add my Duo Partner to the subscription, we get an error even if adding the address EXACTLY as it appears in the duo page. Even tried the billing address just to be sure, but still same problem. help please!

  • Visitor
  • When trying to add my Duo Partner to the subscription, we get an error even if adding the address EXACTLY as it appears in the duo page.    Even tried the billing address just to be sure,...
  • Billy-J
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Duo
  • 278 Views
  • 1 replies
  • 0 likes

"Something went wrong. Try again" when trying to upgrade in Premium Duo Plan

PlanPremium DuoCountryPhilippines DeviceXiaomi Red Mi, Iphone 6, Operating SystemWindows 10 My Question or IssueHi! Last time, I downgrade my spotify premium to free but been trying to upgrade my account in Premium Duo Plan but it says "Something wen...

  • Casual Listener
  • Plan Premium Duo Country Philippines   Device Xiaomi Red Mi, Iphone 6,  Operating System Windows 10   My Question or Issue Hi!   Last time, I downgrade my spotif...
  • Billy-J
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Change to Hulu (no adds) when I have a Spotify Student Premium account

My Question or IssueHi, I am trying to get Hulu without adds, but I have a Spotify Student Premium account. I found the steps online to deactivate Hulu so that I could sign up for Hulu without adds. I followed the steps to where they said the deactiv...

  • Newbie
  • My Question or Issue Hi, I am trying to get Hulu without adds, but I have a Spotify Student Premium account. I found the steps online to deactivate Hulu so that I could sign up for Hulu without adds...
  • Eni
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes