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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55743 Views
  • 23 replies
  • 5 likes
  • 55743 Views
  • 23 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33901 Views
  • 19 replies
  • 2 likes
  • 33901 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23289 Views
  • 12 replies
  • 1 likes
  • 23289 Views
  • 12 replies
  • 1 likes

Superuser Contribution I'm having issues renewing my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update payment info

PlanPremiumCountryUnited StatesDeviceDell ChromebookOperating SystemChrome OS My Question or IssueI can't update my payment on my phone. The FAQ says this is normal for the apple app, but I don't have an iphone. Tried to update my payment info on my ...

  • Casual Listener
  • Plan Premium Country United States Device Dell Chromebook Operating System Chrome OS   My Question or Issue I can't update my payment on my phone. The FAQ says this is normal for the a...
  • AndresM
  • Spotify
  • 140 Views
  • 3 replies
  • 0 likes
  • 140 Views
  • 3 replies
  • 0 likes

Solved!! Family accont, break loose one member to free spotify

HI, I have 4 person in our family account. Now a want to "break loose" one member (moved from us), and want to put that memeber on a spotify free account (so she dont loose the playlists) How do i do that?

  • Casual Listener
  • HI,   I have 4 person in our family account.  Now a want to "break loose" one member (moved from us), and want to put that memeber on a spotify free account (so she dont loose the playli...
  • TreyAnastasio
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar conta Premium pre-pago 14 dias

Bom dia, recebi um email que poderia cancelar a assinatura que fiz Premium pre-pago de um ano em 14 dias, mas de todas as formas que indicam, nao consigo cancelar a conta, nem pelo email breakup@spotify.com.

  • Newbie
  • Bom dia, recebi um email que poderia cancelar a assinatura que fiz  Premium pre-pago de um ano em 14 dias, mas de todas as formas que indicam, nao consigo cancelar a conta, nem pelo email breaku...
  • Vasil
  • Moderator
  • 300 Views
  • 3 replies
  • 1 likes
  • 300 Views
  • 3 replies
  • 1 likes

Editing your playlist after switching to Family

Hi there! We recently switched from Premium to Family with a total of 4 people on the account. My son noticed that he cannot edit his own playlists but can just create new ones? Is there something we might have missed? Looking for each member to be a...

  • Visitor
  • Hi there!   We recently switched from Premium to Family with a total of 4 people on the account. My son noticed that he cannot edit his own playlists but can just create new ones? Is there som...
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

I can't apply for a premium account

I have tried to get a premium account for months now, but for some reason I can't It keeps saying payment unsuccessful, please look into it. Thank you

  • Visitor
  • I have tried to get a premium account for months now, but for some reason I can't   It keeps saying payment unsuccessful, please look into it. Thank you
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of country

I have a Greek contact but I am going to travel abroad in Asia for a few months . Will I have any problem because of changing origin or server ?

  • Visitor
  • I have a Greek contact but I am going to travel abroad in Asia for a few months . Will I have any problem because of changing origin or server ?
  • OscarDC
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu and Spotify

I have a student prenium account and it is not letting me link it with my hulu account. It only gives me the option to pay for the hulu subscription.

  • Newbie
  • I have a student prenium account and it is not letting me link it with my hulu account. It only gives me the option to pay for the hulu subscription.
  • Alex
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Spotify inserted adverts at the start and end of podcasts as a premium user.

Hi I have been using a family subscription for some time now. Why do I have adverts at the start and end of the podcast I am listening too? Now, before a moderator or whoever else jumps in here and say this is "some podcast creators may include third...

  • Casual Listener
  •   Hi I have been using a family subscription for some time now.  Why do I have adverts at the start and end of the podcast I am listening too?  Now, before a moderator or whoever ...
  • bcelt-_91s2gk
  • Newbie
  • 314 Views
  • 3 replies
  • 1 likes
  • 314 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Student with Hulu - cannot access Hulu at all!

I subscribed to Spotify Student with discounted Hulu and Showtime. Hulu logged me out but now I cannot get back in because my subsciption is via Spotify and apparently Spotify doesn't have customer service to help with any issues. My login to Hulu do...

  • Visitor
  • I subscribed to Spotify Student with discounted Hulu and Showtime. Hulu logged me out but now I cannot get back in because my subsciption is via Spotify and apparently Spotify doesn't have customer s...
  • Alex
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify says I have a student account but still charges me full price

Spotify charged me the regular price while I confirmed my student status last month. I went to confirm it again but on this page it tells me I already have the student account

  • Visitor
  • Spotify charged me the regular price while I confirmed my student status last month. I went to confirm it again but on this page it tells me I already have the student account  
  • Dian
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron de más

Plan Premium estudiante País Argentina Dispositivo Lg K50s Mi pregunta o problema Me cobraron de más, mi plan es de $119,00 y me debitaron $195 cuando en realidad en la parte de mis recibos de Spotify dice que solo se me debitaron $119,00

  • Newbie
  • Plan Premium estudiante País Argentina Dispositivo Lg K50s Mi pregunta o problema Me cobraron de más, mi plan es de $119,00 y me debitaron $195 cuando en realidad en la parte de mis rec...
  • Alex
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Don’t have any info for my premium account, Spotify keeps charging my card

Haven’t used Spotify premium in years but I still get charged for it because I didn’t end my subscription before logging off for the last time. I’m pretty I no longer have access to the email I signed up with (I wouldn’t even remember what email it w...

  • Visitor
  • Haven’t used Spotify premium in years but I still get charged for it because I didn’t end my subscription before logging off for the last time. I’m pretty I no longer have access to the email I signe...
  • ReCel
  • Gig Goer
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Desktop vs Phone

Plan FreeCountry USA Device(iPhone 5)Operating System(Windows 10) My Question or Issue I was one of the first customers in the US to get a Spotify account. When I got it I was, and still am, able to play the exact songs I want when I want on my deskt...

  • Casual Listener
  •   Plan Free Country USA   Device (iPhone 5) Operating System (Windows 10)   My Question or Issue  I was one of the first customers in the US to get a Spotify account.&nb...
  • meldeliz
  • Visitor
  • 11683 Views
  • 5 replies
  • 0 likes
  • 11683 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

  • Casual Listener
  • Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
  • OliverRC
  • Regular
  • 5712 Views
  • 34 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 5712 Views
  • 34 replies
  • 1 likes

Superuser Contribution Re: Premium duo

Hi. sorry if this shouldnt be here but ive looked everywhere else. HOW much does premium duo cost? I'm already a premium user and have been for years. also, i cant remember my log in details. can i be reminded?

  • Visitor
  • Hi.  sorry if this shouldnt be here but ive looked everywhere else.  HOW much does premium duo cost?   I'm already a premium user and have been for years. also, i cant remember my...
  • Dian
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Your friends are listening to" on spotify mobile

I have noticed within the last month that my spotify mobile has been showing a section called "your friends are listening to" to my understanding friend activity is not available in mobile yet and i'm curious to know what that is. It doesn't always u...

  • Casual Listener
  • I have noticed within the last month that my spotify mobile has been showing a section called "your friends are listening to" to my understanding friend activity is not available in mobile yet and i'...
  • periodt
  • Visitor
  • 31623 Views
  • 2 replies
  • 3 likes
  • Friends Activity
    Spotify mobile
  • 31623 Views
  • 2 replies
  • 3 likes

Superuser Contribution Debit card issues

I have been trying to update my subscription with the same debit card I have been using for the same account but it keeps failing and I have also tried other cards PlanPremiumCountryNigeriaDeviceOppo A55Operating SystemAndroid My Question or Issue

  • Visitor
  • I have been trying to update my subscription with the same debit card I have been using for the same account but it keeps failing and I have also tried other cards  Plan Premium Country Nige...
  • Jeremy
  • Spotify
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Spotify Premium

I recently got a free trial for one month on Spotify. Before the free trial ended, my family decided to join the family plan. I joined, but does this mean the free trial canceled automatically and I won't be charged? I want to make sure I won't be pa...

  • Newbie
  • I recently got a free trial for one month on Spotify. Before the free trial ended, my family decided to join the family plan. I joined, but does this mean the free trial canceled automatically and I ...
  • Luan
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes