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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18445 Views
  • 27 replies
  • 4 likes
  • 18445 Views
  • 27 replies
  • 4 likes

Superuser Contribution My payment was done and money transferred but premium not reflecting

I paid for 3 months premium and the money was deducted but I am unable to avail premium services. My order ID is [moderator edit]

  • Visitor
  • I paid for 3 months premium and the money was deducted but I am unable to avail premium services. My order ID is [moderator edit]
  • 31zvgacwgqfemus4hxsn
  • Visitor
  • 273 Views
  • 3 replies
  • 1 likes
  • 273 Views
  • 3 replies
  • 1 likes

This is driving me mad, address issues

Please help. I’ve signed up to Spotify Premium Duo. It will not recognise my address at all so cannot add or invite my partner. Tried all sorts to solve, tried local landmarks etc. we are very rural. Is Spotify a scam that takes your money but you ca...

  • Visitor
  • Please help. I’ve signed up to Spotify Premium Duo.  It will not recognise my address at all so cannot add or invite my partner. Tried all sorts to solve, tried local landmarks etc. we are very ...
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Subscription overseas

I am in Spain for travel I want to get premium, I am from Ecuador and want to pay with my Ecuador bank card, the price in Ecuador is 9.99 for the family plan but Spain is 17.99 euros, why should pay more just because im traveling here.PlanFamilyCount...

  • Newbie
  • I am in Spain for travel I want to get premium, I am from Ecuador and want to pay with my Ecuador bank card, the price in Ecuador is 9.99 for the family plan but Spain is 17.99 euros, why should pay ...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Somebody hacked my account and I need to try to restore it

My account has no history, it is is Spanish and does not have premium now. I’ve had Spotify for over 10 years. I need to try to get my account back.

  • Visitor
  • My account has no history, it is is Spanish and does not have premium now. I’ve had Spotify for over 10 years. I need to try to get my account back.
  • Maxim
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

how to activate my premium account?

I have already paid for my premium account but my account has not been activated yet

  • Visitor
  • I have already paid for my premium account but my account has not been activated yet
  • Maxim
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Discount for seniors

Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in the U.K. where Spotify is in any case twice the cos...

  • Newbie
  • Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in ...
  • MartyWud
  • Visitor
  • 5071 Views
  • 4 replies
  • 5 likes
  • 5071 Views
  • 4 replies
  • 5 likes

Superuser Contribution I paid for premium i didn't get any invoice even i didn't got my subscripti

I paid for the subscription still i didn't get any invoice on my email or anything i can't even open my Spotify account I'm way too frustrated now i mailed still no response

  • Visitor
  • I paid for the subscription still i didn't get any invoice on my email or anything i can't even open my Spotify account I'm way too frustrated now i mailed still no response
  • Susan_GP
  • Moderator
  • 203 Views
  • 3 replies
  • 0 likes
  • 203 Views
  • 3 replies
  • 0 likes

Changing from Spotify student premium to family premium plan

Hi, I'm a Spotify student premium plan user since 2023 December. Recently I've reverified my student discount in my account for another year till 2025 December. Now if I change my student premium plan to family premium plan, will my verification for ...

  • Newbie
  • Hi, I'm a Spotify student premium plan user since 2023 December. Recently I've reverified my student discount in my account for another year till 2025 December. Now if I change my student premium pla...
  • Maxim
  • Spotify Star
  • 419 Views
  • 1 replies
  • 1 likes
  • 419 Views
  • 1 replies
  • 1 likes

Superuser Contribution Add BKash payment in Bangladesh

PlanFree/PremiumCountryBangladeshDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We are very excited for Spotify in Bangladesh. But many people don't have any cards...

  • Newbie
  • Plan Free/Premium Country Bangladesh Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nb...
  • NashidLoverSakib
  • Newbie
  • 15611 Views
  • 10 replies
  • 112 likes
  • Bangladesh
  • 15611 Views
  • 10 replies
  • 112 likes

Superuser Contribution Audiobook listening time limit can’t finish book/ no option to buy?

Why audiobook listening limit limit pay for premium? Why audiobook listening time limit not long enough to finish an average book? Why no option to buy time for audiobook? Does Spotify realize the listening time limit policy is terrible? Does Spotify...

  • Visitor
  • Why audiobook listening limit limit pay for premium? Why audiobook listening time limit not long enough to finish an average book? Why no option to buy time for audiobook? Does Spotify realize the li...
  • AtsushiWolf
  • Visitor
  • 5873 Views
  • 14 replies
  • 9 likes
  • 5873 Views
  • 14 replies
  • 9 likes

Basic Family Pan and advertisement

PlanBasic Family PlanCountryIrelandDeviceCubotOperating SystemAndroid My Question or IssueHi I've subscribed to a basic family plan so that my partner and children can listen to music without being interrupted by adds.It is not working for my partner...

  • Newbie
  •   Plan Basic Family Plan Country Ireland Device Cubot Operating System Android   My Question or Issue Hi I've subscribed to a basic family plan so that my partner and children ca...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Plan increased, NO notification, no means of refund, terrible support

The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase.When going through the help/support pages there seems to be n...

  • Newbie
  •   The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase. ...
  • amgb20
  • Casual Listener
  • 750 Views
  • 3 replies
  • 0 likes
  • 750 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ce message: Désolés, vous n'êtes pas admissible à ce forfait...

J'essaye depuis 2020-21-22 et bientôt 2023 d'avoir accès a spotify premium, j'ai essayer reddit qui me donnais un lien prometteur, mais non, le lien est trop vieux et votre system pourris ne me permet TOUJOURS pas de m'abonne, alors je me tourne ici ...

  • Casual Listener
  • J'essaye depuis 2020-21-22 et bientôt 2023 d'avoir accès a spotify premium, j'ai essayer reddit qui me donnais un lien prometteur, mais non, le lien est trop vieux et votre system pourris ne me perme...
  • Maylysw
  • Visitor
  • 2159 Views
  • 8 replies
  • 1 likes
  • 2159 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan

Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue: For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered...

  • Casual Listener
  • Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11   My Question or Issue: For the last two days I’ve been try...
  • Dessi
  • Moderator
  • 4837 Views
  • 6 replies
  • 0 likes
  • Debit Card
    Payment
    Payment Problems
    Premium Student
    Spotify
  • 4837 Views
  • 6 replies
  • 0 likes

Nie działa okres próbny premium na 3 miesiące

I started a 3-month Spotify premium trial yesterday and today I go to Spotify and I don't have a subscription and everything worked yesterday, I even got an email that I have Spotify premium until February 26 and today it doesn't work anymore

  • Visitor
  •   I started a 3-month Spotify premium trial yesterday and today I go to Spotify and I don't have a subscription and everything worked yesterday, I even got an email that I have Spotify premium ...
  • Jose_M
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

How can I get the $0 for 3 months even tho you already have a plans?

How can I get the $0 for 3 months even tho you already have a plans on Spotify ? My Question or Issue

  • Visitor
  • How can I get the $0 for 3 months even tho you already have a plans on Spotify ?   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes