Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I currently have Spotify premium. I live with my grandson who also wants Spotify. If I switch to Spotify duo, will we each have our own individual music or will I have to see his music on my account?
We currently have a Family account in the Netherlands through Dutch partner KPN. We will end the KPN subscription because we are going to provider Ziggo and KPN says teh will automatically end as Spotify. We want to keep Spotify family (KPN offers th...
Hello, I have an Individual Premium subscription in Spotify and money was withdrawn from me today how can I cancel the subscription and return my money because they were for a gift to my mother, I saved up for a long time and just today I wanted to g...
I can't log into my Spotify account and i need to cancel my subscription
2nd time this has happend, i buy a €10 card and can’t seem to redeem it online
me and the my better half wife are basically retired on a fixed income , I still work but the wife is completely disable to work. she is a DAV from the service of Air force, so i was wondering since you have discounts for students why not for either ...
I am receiving message that I am not eligible to planI never used Spotify Premium before.
I have already change the payment method and it's still appearing that I haven't
my account shows as being a free account but when i click "sign up for premium" it says i already have premium individual and i can change subscription if i want to. none of the premium features work on any of my devices and i've checked multiple tim...
Por favor estoy cambiando la ubicación de mi residencia, ya cambié el método de pago por una tarjeta del nuevo país donde vivo, ya cambié mi dirección en el Apple ID q uso en mi celular, y encuentro una forma q me permita aceptar la invitación de pre...
PlanoPrêmioPaís: Brasil pagamento atrasado, hoje é dia 10/03, e acabou de não ser aprovado, meu cartão está liberado com limite de dia 15, antes dessa data meu spotify premium está cancelado?
I got a notification with an offer of 4 months free of premium. I made the option of doing a one time payment. When I check my account it is showing that my subscription will end in only 1 month.
Estou sendo cobrada duas vezes no mesmo mês e o mesmo valor. Sendo que eu tenho somente um plano.
Anote varias veces y me sale que el código no es puede ser válido
Hallo,Ich habe bereits ein Spotify Premium Abo. Die Gebuehren werden monatlich per Lastschrift von meinem Konto abgezogen.Ich habe nun einen Gutschein bekommen und diesen online aktiviert. Meine Frage: Setzt das Lastschriftverrfahren nun einmalig aut...
PlanStudentCountryUSADeviceAcer LaptopOperating SystemWindows 11 My Question or IssueAll I get is that i have to "manage my account" yet there's nothing I can really change.
I canceled a mandate for Rs. 450 towards Spotify and yet somehow an amount of Rs. 119 has been deducted from my account without my permission and for no reason and request.
hello:) I am having issues with "not being qualified for the individual premium package" I am only one user. I have been on the forums, and done everything they asked me to do, like to log out of every single device, but nothing helps. I also have to...
PlanPremium duoCountrySouth AfricaDeviceSamsung Galaxy S10Operating SystemAndroidMy Question or IssueI need to update my payment details from pay by mobile (Vodacom) to a direct debit from my bank. When I go to the update payment details section it d...
Do I cancel my PC account and reset on Iphone account