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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149878 Views

69 replies

10 likes

Premium for Family
  • 149878 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95565 Views

89 replies

4 likes

  • 95565 Views
  • 89 replies
  • 4 likes

Solved!!Superuser Contribution "Members can only switch Family plans once a year."

I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my account, so my father had to use his own to sign up...

Visitor

I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my ...

kbjz

Visitor

5520 Views

2 replies

0 likes

  • 5520 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tried multiple payment methods, nothing works

I was offered a plan of $5.99 + tax for two months and the regular individual plan for the months following. (4 days left) attempted to put in my card information at around 11 AM today, it said there was some form of error. I tried again, the same ac...

Visitor

I was offered a plan of $5.99 + tax for two months and the regular individual plan for the months following. (4 days left) attempted to put in my card information at around 11 AM today, it said there...

Novy

Moderator

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abbonamento premium errore nel pagamento

Buongiorno a tutti Sto provando disperatamente da 3 giorni ad acquistare il l'abbonamento premium con tre mesi gratuiti.Purtroppo mi da sempre errore quando provo a pagare.PAGAMENTO NON RIUSCITO Non mi dite di provare le solite cose perché le ho già ...

Casual Listener

Buongiorno a tutti Sto provando disperatamente da 3 giorni ad acquistare il l'abbonamento premium con tre mesi gratuiti. Purtroppo mi da sempre errore quando provo a pagare. PAGAMENTO NON RIUSCIT...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Issue with Premium Subscription on the Wrong Account

Hello Spotify Support, My friend and I recently created a new Spotify account to activate a Premium subscription. Unfortunately, the subscription was activated on the wrong account — not the one I currently use on the app. Right now, the account sign...

Visitor

Hello Spotify Support, My friend and I recently created a new Spotify account to activate a Premium subscription. Unfortunately, the subscription was activated on the wrong account — not the one I cu...

CryticalAce

Spotify Star

708 Views

1 replies

0 likes

  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Redeem/Process with 3 Months Free Subscription

PlanFreeCountryIndia Operating SystemWindows 10 My Question or Issue:So on the following page/link it shows a 3 Months Free Premium on an Individual Subscription : https://www.spotify.com/in/premium/?country=IN&ref=checkout#PLANSI went ahead, and cli...

Visitor

Plan Free Country India   Operating System Windows 10   My Question or Issue: So on the following page/link it shows a 3 Months Free Premium on an Individual Subscription : https:/...

OscarDC

Moderator

3857 Views

8 replies

1 likes

  • 3857 Views
  • 8 replies
  • 1 likes

Superuser Contribution two separate premium accounts merging to premium duo?

PlanPremium/ Premium Duo CountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMe and my partner have to separate Spotify premium accounts for years. We do ...

Visitor

  Plan Premium/ Premium Duo  Country Germany    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...

Novy

Moderator

5124 Views

3 replies

0 likes

  • 5124 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan will renewal at 1970-01-01?

I got a notification at the start of December saying payment for spotify premium failed and when I checked the renewal date it said "my plan will automatically renew on 1970-01-01"

Visitor

I got a notification at the start of December saying payment for spotify premium failed and when I checked the renewal date it said "my plan will automatically renew on 1970-01-01"

Vasil

Moderator

9799 Views

9 replies

1 likes

  • 9799 Views
  • 9 replies
  • 1 likes

Trying to subscribe to premium but get “page got tripped up”

PlanFree/PremiumCountryAustraliaDeviceiPhone 16 pro and Lenovo laptopOperating Systemios 18.5 and windows 11 My Question or IssueHi I’m trying to subscribe to a premium plan again, but keep getting directed to an error page when trying to get to the ...

Casual Listener

Plan Free/Premium Country Australia Device iPhone 16 pro and Lenovo laptop Operating System ios 18.5 and windows 11   My Question or Issue Hi I’m trying to subscribe to a premium plan ...

Billy-J

Spotify Star

1375 Views

2 replies

0 likes

  • 1375 Views
  • 2 replies
  • 0 likes

I can’t subscribe to any premium plan

I don’t have access to subscribe to any premium plan from spotify what should i do ?

Visitor

I don’t have access to subscribe to any premium plan from spotify what should i do ?   

Jose_M

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Premium Family Only Last 18 Days

Plan: Family PremiumCountry : IndonesiaMy Question or Issue: So I've already paid for the Spotify premium family and it says it will last 30 days until the next payment. However after I bought 2 additional accounts for my family, the term becomes 18 ...

Newbie

Plan: Family Premium Country : Indonesia My Question or Issue:  So I've already paid for the Spotify premium family and it says it will last 30 days until the next payment. However after I bo...

Jose_M

Spotify Star

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

My account Lapsed, I signed back up the money I spent on extra minutes for audio books is missing?

PlanPremiumCountryUSADevice Operating System My Question or Issue:A couple of weeks ago, my account lapsed, and I forgot to change my payment details due to changing my last name. Well, I signed back up, but the minutes I purchased for extra audioboo...

Visitor

Plan Premium Country USA Device   Operating System     My Question or Issue: A couple of weeks ago, my account lapsed, and I forgot to change my payment details due to changi...

Jose_M

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Why did they charge me for the trial period?

yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withdrawn from my account. how should I understand this? After a...

Visitor

  yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withd...

YYPRO

Visitor

14095 Views

10 replies

0 likes

  • 14095 Views
  • 10 replies
  • 0 likes

Superuser Contribution Why can't I may for premium using Grameenphone even tho I live in Banglades

It shows payment failed when I try to say for premium using Grameenphone phone. I live in Bangladesh and it is a payment method in Spotify website

Visitor

It shows payment failed when I try to say for premium using Grameenphone phone. I live in Bangladesh and it is a payment method in Spotify website

Jaeemul

Newbie

1105 Views

2 replies

1 likes

  • 1105 Views
  • 2 replies
  • 1 likes

Superuser Contribution Nu mă lăsa să fac cont premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Novy

Moderator

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

free 3 months premium

PlanFree/PremiumCountrysaudi arabiaDeviceIphone 15 and pcOperating System(iOS 18, Windows 11) My Question or Issuei subscirbed to the free 3 months of premium and canceled thinking that it'll keep the subscription just cancel automatic payment. It al...

Casual Listener

Plan Free/Premium Country saudi arabia Device Iphone 15 and pc Operating System (iOS 18, Windows 11)   My Question or Issue i subscirbed to the free 3 months of premium and canceled th...

Jose_M

Spotify Star

1887 Views

3 replies

0 likes

  • 1887 Views
  • 3 replies
  • 0 likes

Solved!! Extensive ads despite premium subscription

Since yesterday, every time I play a podcast for the first time in the morning (Android app), I’m getting ads. They seem to go on forever and can’t be skipped. After the third or fourth ad, I just closed and reopened the app to get rid of them. After...

Newbie

Since yesterday, every time I play a podcast for the first time in the morning (Android app), I’m getting ads. They seem to go on forever and can’t be skipped. After the third or fourth ad, I just cl...

Billy-J

Spotify Star

766 Views

1 replies

0 likes

  • 766 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium

PlanFree/PremiumCountryU.S.Device(iPhone 14 Plus)Operating System(iOS 18.4.1) My Question or IssueI’m interested in the individual premium plan, but I have plans to move soon. If I use my current address, will I be able to change it after the fact? A...

Visitor

Plan Free/Premium Country U.S. Device (iPhone 14 Plus) Operating System (iOS 18.4.1)   My Question or Issue I’m interested in the individual premium plan, but I have plans to move soon...

Ivelina

Moderator

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu stopped working

For years my Hulu has been linked with my Spotify account. I had to get a new debit card and I didn't update it on Spotify so briefly I had a payment issue. I quickly updated it after getting a notification from Spotify. Ever since then my Hulu accou...

Visitor

For years my Hulu has been linked with my Spotify account. I had to get a new debit card and I didn't update it on Spotify so briefly I had a payment issue. I quickly updated it after getting a notif...

Jessabelle13

Newbie

881 Views

3 replies

0 likes

  • 881 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family to Premium Duo

We currently have 3 members on the Premium Family and only 2 of us actively using Spotify. I would like to downgrade from Premium Family to Premium Duo. In order to do that, it will cancel the members on my Premium Family and then I will need to re-i...

Newbie

We currently have 3 members on the Premium Family and only 2 of us actively using Spotify.  I would like to downgrade from Premium Family to Premium Duo.  In order to do that, it will cance...

Joan

Moderator

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes