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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16322 Views
  • 27 replies
  • 4 likes
  • 16322 Views
  • 27 replies
  • 4 likes

Superuser Contribution plan information widget unavailable

PlanDuo PremiumCountryPhilippinesDevice(iPhone 8 11)Operating System(iOS 17) My Question or IssueBasically I already purchased the Duo premium. As I was going to input my address, the app suddenly stopped working so I had to close it. But when I open...

  • Newbie
  • Plan Duo Premium Country Philippines Device (iPhone 8 11) Operating System (iOS 17)   My Question or Issue Basically I already purchased the Duo premium. As I was going to input my add...
  • Eni
  • Moderator
  • 1594 Views
  • 26 replies
  • 4 likes
  • 1594 Views
  • 26 replies
  • 4 likes

Superuser Contribution No option to join Family premium plan

Hi,I'm trying to add myself to Family Premium plan. I tried on different devices, with/without incognito mode and from different ISP, but still it says that "Sorry, something went wrong." I got Logs from browser when it happens and it seems that ther...

  • Casual Listener
  • Hi, I'm trying to add myself to Family Premium plan. I tried on different devices, with/without incognito mode and from different ISP, but still it says that "Sorry, something went wrong." I got Log...
  • Not applicable
  • 654 Views
  • 5 replies
  • 0 likes
  • 654 Views
  • 5 replies
  • 0 likes

can I install spotify on multiple devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • bensi1
  • Visitor
  • 325 Views
  • 3 replies
  • 2 likes
  • 325 Views
  • 3 replies
  • 2 likes

can I get a refund for my Spotify premium as I forgot to cancel it

but I forgot to cancel my Spotify premium before it was renewed and now have been charged for a month

  • Visitor
  • but I forgot to cancel my Spotify premium before it was renewed and now have been charged for a month
  • Billy-J
  • Spotify Star
  • 11630 Views
  • 5 replies
  • 0 likes
  • 11630 Views
  • 5 replies
  • 0 likes

necesito activar mi tarjeta de regalo pero no me deja

pongo mi codigo pero dice que no es valido pero siempre al mes o 2 meses ya puedo activarla , tienen que mejorar en ese punto. youtube premiun les esta ganando

  • Visitor
  • pongo mi codigo pero dice que no es valido pero siempre al mes o 2 meses ya puedo activarla , tienen que mejorar en ese punto. youtube premiun les esta ganando
  • Billy-J
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

I want to edit my payment method so I can be able to choose when to pay

I don't want to be automatically charged for my premium plan,I want to be the one to choose when to pay and when not to

  • Visitor
  • I don't want to be automatically charged for my premium plan,I want to be the one to choose when to pay and when not to
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

cant activate code

PlanPremiumCountryGermany DeviceiPhone 14 Pro Max, ComputerOperating SystemiOS 18, Windows 11 My Question or IssueHello I bought voucher cards for Germany and was able to activate 4 of them (2x 10€ and 2x 30€) now my premium runs until 19.07.2025 Now...

  • Visitor
  • Plan Premium Country Germany   Device iPhone 14 Pro Max, Computer Operating System iOS 18, Windows 11   My Question or Issue Hello I bought voucher cards for Germany and was abl...
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

I accidentally subscribed on the wrong account

I went to purchase Spotify premium but after buying it my account still showed up as free. After further investigation I realized that u accidentally bought the subscription for a different account.

  • Newbie
  • I went to purchase Spotify premium but after buying it my account still showed up as free. After further investigation I realized that u accidentally bought the subscription for a different account.
  • ribezaz
  • Spotify Star
  • 174 Views
  • 1 replies
  • 1 likes
  • 174 Views
  • 1 replies
  • 1 likes

Superuser Contribution Duo plan member still getting adds

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue hi I pay for Spotify duo. My Spotify is fine but the other duo member is still getting adds....

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Eni
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

1 account with 2 family plans

PlanFamily PlanCountrySingaporeDeviceiPhoneOperating SystemiOS My Question or IssueI have a Spotify account with a family plan currently, I would like to add another family plan within the same account as I have maxed out the 6 users, and I need to a...

  • Visitor
  • Plan Family Plan Country Singapore Device iPhone Operating System iOS   My Question or Issue I have a Spotify account with a family plan currently, I would like to add another family p...
  • Bittencourt
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution It says i'm not eligible for Premium individual

 every time i try get a premium individual it keeps saying im not eligible but won't tell me why? 

Screenshot_20210120-065454_Chrome.jpg Screenshot_20210120-065447_Chrome.jpg
  • Casual Listener
  •  every time i try get a premium individual it keeps saying im not eligible but won't tell me why?  
  • trinilausen
  • Visitor
  • 100128 Views
  • 114 replies
  • 8 likes
  • eligiblity
    Help Spotify!
  • 100128 Views
  • 114 replies
  • 8 likes

HULU with Premium?

PlanPremiumCountryUSADeviceROKU TVOperating System My Question or IssueHi,Several years ago I got a premium plan. It came with access to HULU. On my account page, it says I still have access, but when I click "start watching", it asks me to log in wi...

  • Visitor
  • Plan Premium Country USA Device ROKU TV Operating System     My Question or Issue Hi, Several years ago I got a premium plan. It came with access to HULU. On my account page, it ...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

My spotify subscription was declined even though I still have enough money on my account

PlanFree Now I guessCountryPhilippinesDeviceVivoOperating SystemAndroid My Question or IssueHello! Recently, my Spotify was suddenly turned back to free mode which came as a shock to me. I thought I forgot to add money into my Gcash account, but when...

  • Newbie
  • Plan Free Now I guess Country Philippines Device Vivo Operating System Android   My Question or Issue Hello! Recently, my Spotify was suddenly turned back to free mode which came as a ...
  • Justus_HB
  • Regular
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Can't access my email account to reset password but still paying

I can't access my email to get a password reset for my account but my PayPal is still being billed and I want to cancel the payments and close my old account.

  • Visitor
  • I can't access my email to get a password reset for my account but my PayPal is still being billed and I want to cancel the payments and close my old account.
  • Justus_HB
  • Regular
  • 167 Views
  • 1 replies
  • 1 likes
  • 167 Views
  • 1 replies
  • 1 likes

Connexion

J’ai payé l’abonnement premium étudiants pour un an, j’ai eu la confirmation d’achat, mais maintenant, sur l’application Spotify, impossible d’accéder à premium, j’ai beau me déconnecter et me reconnecter ça ne marche pas.PlanPremiumCountryFranceDevi...

  • Visitor
  • J’ai payé l’abonnement premium étudiants pour un an, j’ai eu la confirmation d’achat, mais maintenant, sur l’application Spotify, impossible d’accéder à premium, j’ai beau me déconnecter et me reconn...
  • Justus_HB
  • Regular
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from Premium individual plan to basic individual not working within manage your subscription

PlanPremiumCountryNZDevice(Macbook Pro late 2018)Operating System(iOS 10.) My Question or IssueI am trying to use the change plan facility in my 'manage subscription'. My current plan is premium individual subscription and it says that an individual ...

  • Newbie
  • Plan Premium Country NZ Device (Macbook Pro late 2018) Operating System (iOS 10.)   My Question or Issue I am trying to use the change plan facility in my 'manage subscription'. My cur...
  • Vasil
  • Moderator
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Activating Hulu with student account

Plan student premiumFree/PremiumCountryUSDeviceiPhone 14 Pro MaxOperating SystemiOS 18 My Question or IssueI recently switched from my regular Spotify subscription to a student subscription as I am back in school full time and it saves me money as we...

  • Newbie
  • Plan student premium Free/Premium Country US Device iPhone 14 Pro Max Operating System iOS 18   My Question or Issue I recently switched from my regular Spotify subscription to a stude...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 1 likes
  • 219 Views
  • 1 replies
  • 1 likes