Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132229 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66902 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249201 Views
154 replies
13 likes
I havent changed anything about my spotify but I have ADs now? (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I havent changed anything about my spotify but I have ADs now? (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
259 Views
1 replies
0 likes
On two podcasts I tried this morning, I was hit with ads. Not in the middle of the podcast. Before it. Three of them each. I seriously doubt the 10 Hours Mountain Lake Waves podcast cares about my local ballot measures enough to embed such a thing or...
On two podcasts I tried this morning, I was hit with ads. Not in the middle of the podcast. Before it. Three of them each. I seriously doubt the 10 Hours Mountain Lake Waves podcast cares about my lo...
Visitor
1643 Views
5 replies
1 likes
My account expires tomorrow. It's a 3-month individual plan for 129 pesos. But when I try to change to a student plan, I can't pay with my Google Play credit. I don't have a credit card, so I can only pay that way. Also, when I open the app, I can't ...
My account expires tomorrow. It's a 3-month individual plan for 129 pesos. But when I try to change to a student plan, I can't pay with my Google Play credit. I don't have a credit card, so I can onl...
Spotify Star
228 Views
1 replies
0 likes
I paid for my premium account, i got a email saying they couldn’t pay for my premium account, it took the money out of my account so i’m not sure it’s why it’s wanting me to do it again, and i can’t loose any money right now.
I paid for my premium account, i got a email saying they couldn’t pay for my premium account, it took the money out of my account so i’m not sure it’s why it’s wanting me to do it again, and i can’t ...
Visitor
381 Views
2 replies
0 likes
I needed to update my CC on my account. Spotify said payment failed. Yet it was charged on my card
I needed to update my CC on my account. Spotify said payment failed. Yet it was charged on my card
Newbie
698 Views
2 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan119CountryIndiaDeviceOneplus nord ceOperating SystemAndroid Oreo My Question or IssueCanceled my subscription and requested to r...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan 119 Country India Device Oneplus nord ce Operating System Android&...
Spotify Star
224 Views
1 replies
0 likes
Estou num plano Duo, preciso criar um plano individual. A conta Duo é administrada por uma pessoa que não tenho mais contato. Como sair desse plano Duo e fazer meu plano individual?
Estou num plano Duo, preciso criar um plano individual. A conta Duo é administrada por uma pessoa que não tenho mais contato. Como sair desse plano Duo e fazer meu plano individual?
Moderator
213 Views
1 replies
0 likes
I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP! PlanPremium StudentCountry Usa DeviceSamsung Galaxy 22Operating ...
I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP! &nbs...
Spotify Star
353 Views
1 replies
0 likes
PlanFree/Premium and DUpCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy wife can’t join our duo account due to her active premium account. We cancelled ...
Plan Free/Premium and DUp Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My...
Spotify Star
373 Views
3 replies
0 likes
my card accepted the charge but the Spotify website said it didn’t go thru. Any idea of that? Did I lose my money?? My Spotify didn’t update to premium
my card accepted the charge but the Spotify website said it didn’t go thru. Any idea of that? Did I lose my money?? My Spotify didn’t update to premium
Casual Listener
1265 Views
5 replies
0 likes
I currently have the individual premium plan, but I want to switch to duo. I keep trying to find something that shows me to do this, but all I get is a description of the plans work no option to switch.
I currently have the individual premium plan, but I want to switch to duo. I keep trying to find something that shows me to do this, but all I get is a description of the plans work no option to swit...
Spotify Star
411 Views
3 replies
1 likes
Spotify Star
286 Views
1 replies
0 likes
Plan/PremiumCountryMorrocoDevice(iPhone 16 pro Max )Operating System(iOS ,) My Question or IssueI was given a key but it is valid, how can I find out why?
Plan /Premium Country Morroco Device (iPhone 16 pro Max ) Operating System (iOS ,) My Question or Issue I was given a key but it is valid, how can I find out why?
Spotify Star
171 Views
1 replies
0 likes
Intento ingresar el código de la tarjeta de regalo y no funciona
Intento ingresar el código de la tarjeta de regalo y no funciona
Visitor
699 Views
2 replies
0 likes
PlanFree/PremiumCountryGermany DeviceiPhone 12Operating SystemiOS 16 My Question or IssueSo I got a Redeem code from Microsoft Rewards and it just won't work it always says ''sorry, you are not eligible for this subscription'' if I type the code in i...
Plan Free/Premium Country Germany Device iPhone 12 Operating System iOS 16 My Question or Issue So I got a Redeem code from Microsoft Rewards and it just won't work it always...
Visitor
22488 Views
21 replies
0 likes
PlanFree -> PremiumCountryMozambique My Question or IssueI made the payment through PayPal and received the notification from my bank but there was no record in PayPal and it did not activate my account for premium. If necessary, I have the transacti...
Plan Free -> Premium Country Mozambique My Question or Issue I made the payment through PayPal and received the notification from my bank but there was no record in PayPal and it did ...
Moderator
260 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
247 Views
1 replies
0 likes
It allows me to log in but none of my music is there. All my playlists and downloads are not showing up.
It allows me to log in but none of my music is there. All my playlists and downloads are not showing up.
Spotify Star
164 Views
1 replies
0 likes
Please help: I have upgraded to Spotify Duo. I have sent the invitation to my wife to join, but Spotify won’t verify her address. They won’t even ask for her address, is just says they can’t verify it. And that’s it. I need a solution or I’ll leave S...
Please help: I have upgraded to Spotify Duo. I have sent the invitation to my wife to join, but Spotify won’t verify her address. They won’t even ask for her address, is just says they can’t verify i...
Spotify Star
183 Views
1 replies
0 likes
Each time I try to subscribe for premium on this account, it always says, "The payment failed. Please try again, use a different payment card or a different payment method." But when I subscribe for Premium on another account with the same card it wo...
Each time I try to subscribe for premium on this account, it always says, "The payment failed. Please try again, use a different payment card or a different payment method." But when I subscribe for ...
Spotify Star
409 Views
1 replies
0 likes
