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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
124244 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
45393 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
218269 Views
139 replies
12 likes
Foi realizada uma compra automática no débito sem minha autorização
Foi realizada uma compra automática no débito sem minha autorização
Moderator
187 Views
1 replies
0 likes
Hello,We are considering the possibility of gifting our employees a Spotify subscription for one of our upcoming celebrations. Is there a way to purchase 12-month gift cards in Ukraine, or perhaps arrange this directly with Spotify? Does Spotify have...
Hello, We are considering the possibility of gifting our employees a Spotify subscription for one of our upcoming celebrations. Is there a way to purchase 12-month gift cards in Ukraine, or perhap...
Moderator
512 Views
1 replies
1 likes
PlanPremiumCountryNigeriaDevicePc windows/mobile android My Question or IssueMy phone shows my subscription as it will end on 1970, on my pc it shows as 1 year. please help
Plan Premium Country Nigeria Device Pc windows/mobile android My Question or Issue My phone shows my subscription as it will end on 1970, on my pc it shows as 1 year. please help...
Moderator
179 Views
1 replies
0 likes
Need to cancel but do not have anything connected....email wise etc...all it is is my card that we know
Need to cancel but do not have anything connected....email wise etc...all it is is my card that we know
Spotify Star
132 Views
1 replies
0 likes
Me piden correo electrónico y no tengo
Me piden correo electrónico y no tengo
Moderator
147 Views
1 replies
0 likes
Old phone got factory reset. Spotify is on autopay. Need to renew my subscription, don't have a computer.
Old phone got factory reset. Spotify is on autopay. Need to renew my subscription, don't have a computer.
Moderator
162 Views
1 replies
0 likes
I am currently subscribed to the Premium Single plan but would like to upgrade to Premium Duo. However, when I click on the available plans and select Duo, it says that the Duo plan is not available.... "errorUnable to change plans. This could be bec...
I am currently subscribed to the Premium Single plan but would like to upgrade to Premium Duo. However, when I click on the available plans and select Duo, it says that the Duo plan is not available....
Casual Listener
1775 Views
6 replies
0 likes
But it says invalid code and i don’t know why ? Please anyone can help me?
But it says invalid code and i don’t know why ? Please anyone can help me?
Newbie
4915 Views
3 replies
0 likes
I'm a 1st time user and I buy the spotify individual plan by 'get premium individual', What If I cancel my premium straight after buying the plan? Will I still get premium for 3 months then after it won't auto renew after the 3 months?
I'm a 1st time user and I buy the spotify individual plan by 'get premium individual', What If I cancel my premium straight after buying the plan? Will I still get premium for 3 months then after it ...
Spotify Star
225 Views
1 replies
0 likes
I subscribed the plan but not getting premium features
I subscribed the plan but not getting premium features
Spotify Star
312 Views
1 replies
0 likes
“It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get Premium Student.“What does this even mean? I was trying to pay first time for Premium Student, I filled out the form, everything was oka...
“It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get Premium Student.“ What does this even mean? I was trying to pay first time for Premi...
Spotify Star
207 Views
1 replies
0 likes
PlanPremiumCountryItalyDevice(iPhone 14Operating System My Question or IssueI’m still in the 3months free trial of Spotify premium, I want to move into the premium duo subscription so that Once the free trial ends in few days I can start paying for t...
Plan Premium Country Italy Device (iPhone 14 Operating System My Question or Issue I’m still in the 3months free trial of Spotify premium, I want to move into the premium duo subscrip...
Spotify Star
182 Views
1 replies
0 likes
Hello, I am in Turkey but my region shows Cyprus and I cannot make payments with lira. I have deleted and reinstalled the account several times but it did not work. Please follow up on this problem.
Hello, I am in Turkey but my region shows Cyprus and I cannot make payments with lira. I have deleted and reinstalled the account several times but it did not work. Please follow up on this problem.
Spotify Star
269 Views
1 replies
0 likes
Recebi o anuncio da oferta de retorno:3 meses pagando 1 mes (21.90)Porem ao efetuar o pagamento por meio PIX nao recebo os 2 meses da promocao, com o aviso do meu plano ser encerrado em 08/01/2025.
Recebi o anuncio da oferta de retorno: 3 meses pagando 1 mes (21.90) Porem ao efetuar o pagamento por meio PIX nao recebo os 2 meses da promocao, com o aviso do meu plano ser encerrado em 08/01/202...
Spotify Star
166 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
131 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Star
593 Views
1 replies
0 likes
I got charged for Premium Individual but my plan was Premium student, can i get a refund and change my premium plan PlanStudent Premium (supposedly)CountryPhilippines
I got charged for Premium Individual but my plan was Premium student, can i get a refund and change my premium plan Plan Student Premium (supposedly) Country Philippines
Spotify Star
577 Views
1 replies
0 likes
How do I change it?
How do I change it?
Spotify Star
638 Views
1 replies
0 likes
59.99TRY has just been debited from my card (1-2 hours). I forgot to cancel the subscription in my account. Can I request a refund before it's too late?PlanFree/PremiumCountryTurkeyMy Mail Acoount**bleep**this is my acoount i need a refund pelase.
59.99TRY has just been debited from my card (1-2 hours). I forgot to cancel the subscription in my account. Can I request a refund before it's too late? Plan Free/Premium Country Turkey My Mail ...
Spotify Star
787 Views
2 replies
0 likes
Spotify premium ends without any reminder, I was using it and it suddenly stopped working saying that your last payment didn't worked leaving me 2 days without Spotify, and I also did loosed all my downloaded playlists.
Spotify premium ends without any reminder, I was using it and it suddenly stopped working saying that your last payment didn't worked leaving me 2 days without Spotify, and I also did loosed all...
Spotify Star
421 Views
1 replies
0 likes
