Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
77261 Views
31 replies
2 likes
Moderator
121973 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
160732 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
315522 Views
174 replies
13 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) i Have only just upgraded my account from free to premium but it says I am out of hours for my audio books but ha...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) i Have only just upgraded my ...
Spotify Star
512 Views
1 replies
0 likes
Dear Spotify Support,I am contacting you regarding a recent attempt to charge my card, despite my last payment for the subscription being made on 03.06.2025. Please investigate this issue and confirm why a new charge was attempted, considering my pre...
Dear Spotify Support, I am contacting you regarding a recent attempt to charge my card, despite my last payment for the subscription being made on 03.06.2025. Please investigate this issue and confi...
Spotify Star
362 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
315 Views
1 replies
0 likes
Hey can anyone please help me with that I got spotify premium subscription for 4 months referal code to redeem it at google play along with some discount on indigo flight and there is a expire of coupon date as June 28 So please help me that will the...
Hey can anyone please help me with that I got spotify premium subscription for 4 months referal code to redeem it at google play along with some discount on indigo flight and there is a expire of cou...
Spotify Star
1130 Views
1 replies
0 likes
Hola, he cambiado el plan individual al familiar, entiendo que una vez está registrado se cambia automáticamente y dejan de pasar el cargo o hay que cancelarlo previamente y luego dar alta en el familiar . Gracias
Hola, he cambiado el plan individual al familiar, entiendo que una vez está registrado se cambia automáticamente y dejan de pasar el cargo o hay que cancelarlo previamente y luego dar alta en ...
Community Legend
546 Views
1 replies
0 likes
PlanFree/PremiumCountryIndiaOperating SystemAndroid 16 My Question or IssueSo I wanted to buy spotify premium for some time now and was planing to buy the individual plan for 1 year since it was a bit cheaper.But today when I finally went to buy it i...
Plan Free/Premium Country India Operating System Android 16 My Question or Issue So I wanted to buy spotify premium for some time now and was planing to buy the individual plan...
Spotify Star
2068 Views
3 replies
1 likes
Missing the subscriptions steps
Missing the subscriptions steps
Spotify Star
1257 Views
1 replies
0 likes
PlanPremiumCountryBangladeshDeviceiPhone 13Operating SystemiOS 18.5 My Question or IssueDear Customer Service, I hope this message finds you well. I’m writing to seek assistance regarding a payment issue I’ve been facing. Previously, some of my payme...
Plan Premium Country Bangladesh Device iPhone 13 Operating System iOS 18.5 My Question or Issue Dear Customer Service, I hope this message finds you well. I’m writi...
Spotify Star
503 Views
1 replies
0 likes
PlanPremium StudentCountryUSADeviceGoogle Pixel 9Operating SystemNot relevant My Question or IssueI'm a college student on the ASD spectrum. I take part-time classes to help manage my chronic anxiety. I was considering signing up for Spotify again, b...
Plan Premium Student Country USA Device Google Pixel 9 Operating System Not relevant My Question or Issue I'm a college student on the ASD spectrum. I take part-time classes to help ...
Spotify Star
1120 Views
1 replies
0 likes
like title says how can i fix this, is this a permanent thing,do i have to buy another plan to have premium?
like title says how can i fix this, is this a permanent thing,do i have to buy another plan to have premium?
Spotify Star
1180 Views
1 replies
0 likes
I was using free 3 months Spotify premium through Myntra coupon code and suddenly a month later it got cancelled. How can I fix it back
I was using free 3 months Spotify premium through Myntra coupon code and suddenly a month later it got cancelled. How can I fix it back
Spotify Star
878 Views
1 replies
0 likes
Quiero pagar Spotify premium utilizando mercado pago como método de pago
Quiero pagar Spotify premium utilizando mercado pago como método de pago
Spotify Star
1268 Views
1 replies
0 likes
I have tried several different credit cards plus my debit card and it says it won't accept the form of payment
I have tried several different credit cards plus my debit card and it says it won't accept the form of payment
Visitor
8150 Views
15 replies
2 likes
Consigo incluir a conta kids no plano duo?
Consigo incluir a conta kids no plano duo?
Spotify Star
430 Views
1 replies
0 likes
Fixed! Sorry! PlanPremiumCountryUKDeviceSamsung Galaxy 23+FIXED! SORRY, Idk how to delete! My Question or Issue:I realised last month that there was such a thing as audiobook listening hours. I'd ran out during a book so I waited until my plan renewe...
Fixed! Sorry! Plan Premium Country UK Device Samsung Galaxy 23+ FIXED! SORRY, Idk how to delete! My Question or Issue: I realised last month that there was such a...
Spotify Star
607 Views
1 replies
0 likes
En MAYO compre la prueba gratuita de Premium por 3 meses. Solo ha pasado 1 mes y ya se venció. ¿Porqué? Spotify necesito respuestas y que regreses mi Plan Premium.
En MAYO compre la prueba gratuita de Premium por 3 meses. Solo ha pasado 1 mes y ya se venció. ¿Porqué? Spotify necesito respuestas y que regreses mi Plan Premium.
Spotify Star
487 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
2925 Views
4 replies
0 likes
Plan3 month trialCountryIreladnDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWas using 3 month trial plan but today it dropped back to free without warning. I've n...
Plan 3 month trial Country Ireladn Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Was u...
Visitor
2384 Views
8 replies
3 likes
I had a student premium and the amount got debit few hours back but it’s showing to downgrade the account to free even i purchased a premium
I had a student premium and the amount got debit few hours back but it’s showing to downgrade the account to free even i purchased a premium
Spotify Star
344 Views
1 replies
1 likes
hice mi pago el , me llego el recibo al correo y hoy ya no tengo spotify premium, que paso ahí?
hice mi pago el <snip - Moderator edit>, me llego el recibo al correo y hoy ya no tengo spotify premium, que paso ahí? 🤡
Spotify Star
480 Views
1 replies
0 likes
