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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55214 Views
  • 23 replies
  • 4 likes
  • 55214 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33685 Views
  • 19 replies
  • 2 likes
  • 33685 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 23059 Views
  • 11 replies
  • 1 likes
  • 23059 Views
  • 11 replies
  • 1 likes

Superuser Contribution Prepaid Visa Cards wont work anymore

So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have money on the card. Is Spotify not accepting prepaid cards a...

  • Newbie
  •   So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have ...
  • Kiril
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong. Please try again. Subscription

PlanFreeUnited States of America DeviceiPhone 12Operating SystemiOS 15.4.1 My Question or IssueHi! So, I’ve been planning on purchasing this free 3 month subscription for Spotify, but I wanted to drag it out as long as possible hence why I’m attempti...

  • Casual Listener
  • Plan Free United States of America   Device iPhone 12 Operating System iOS 15.4.1   My Question or Issue Hi! So, I’ve been planning on purchasing this free 3 month subscription f...
  • Alex
  • Moderator
  • 248 Views
  • 3 replies
  • 1 likes
  • 248 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pagamento

Olá, Bom dia ,Não estou conseguindo alterar minha forma de pagamento, pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento, poderia me ajudar.Já entrei em todos os tipos de suporte mas não da certo para alterar o...

  • Visitor
  • Olá,  Bom dia , Não estou conseguindo alterar minha forma de pagamento,  pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento,  poderia me ajuda...
  • OscarDC
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't charge for my Student plan

 I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my card is fine), it gives me Screenshot #2. It says that I do...

Screenshot_2022-05-19-18-37-18-423_com.spotify.music.jpg Screenshot_2022-05-19-18-36-56-610_com.spotify.music.jpg
  • Newbie
  •   I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my ...
  • Dian
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will there be a $9.99 for 3 months Premium deal for Summer 2021?

Every year in mid-May Spotify sends out an email offering 3 months of Spotify Premium for $9.99. Usually the deal starts being offered around May 15 and you have until June 30 to sign up for it. I haven't got anything yet this year, so I'm curious if...

  • Casual Listener
  • Every year in mid-May Spotify sends out an email offering 3 months of Spotify Premium for $9.99. Usually the deal starts being offered around May 15 and you have until June 30 to sign up for it. I ha...
  • Dian
  • Moderator
  • 5374 Views
  • 5 replies
  • 0 likes
  • 5374 Views
  • 5 replies
  • 0 likes

account

My Question or Issuei paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it same day so please refund is needed thank you

  • Newbie
  •     My Question or Issue i paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it ...
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Free trail

I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account and never had a trail and a new card as well.

  • Newbie
  • I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account ...
  • TreyAnastasio
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas plan duo

Tengo un problema con mi plan Duo, no puedo ingresar a mi cuenta si la otra persona está usando la app y viceversa

  • Visitor
  • Tengo un problema con mi plan Duo, no puedo ingresar a mi cuenta si la otra persona está usando la app y viceversa   
  • OscarDC
  • Moderator
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting Duo account to daughters phone

I paid for duos so my daughter can listen, when I send her the link it’s asking fir log in info. When She enters my log in info it’s still just the one account. What am I doing wrong?

  • Visitor
  • I paid for duos so my daughter can listen, when I send her the link it’s asking fir log in info. When She enters my log in info it’s still just the one account. What am I doing wrong? 
  • OscarDC
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium duo - There was a problem, please try again later

PlanPremium DuoCountryUnited KingdomDeviceIphone 7/MacOperating System(iOS) My Question or IssueI bought spotify premium duo a couple of months ago, but my boyfriend is unable to use it, as whenever he presses the invite link it says "There was a pro...

  • Visitor
  • Plan Premium Duo Country United Kingdom Device Iphone 7/Mac Operating System (iOS)   My Question or Issue I bought spotify premium duo a couple of months ago, but my boyfriend is unabl...
  • Jeremy
  • Spotify
  • 4230 Views
  • 5 replies
  • 0 likes
  • 4230 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium in Venezuela

PlanPremiumCountryVenezuelaDeviceiPad pro 9.7Operating SystemiOS 10 My Question or IssueI came from the US to Venezuela with Spotify premium, in the US it worked perfectly, but now that I am in Venezuela and still paying for it, it wouldn't let me se...

  • Casual Listener
  •   Plan Premium Country Venezuela Device iPad pro 9.7 Operating System iOS 10   My Question or Issue I came from the US to Venezuela with Spotify premium, in the US it worked perf...
  • Dian
  • Moderator
  • 2691 Views
  • 6 replies
  • 0 likes
  • 2691 Views
  • 6 replies
  • 0 likes

I can't try the premium trial

PlanFreeCountryU.S.ADeviceLenovo Laptop/iPhone 13Operating SystemWindows 10/iOS My Question or Issue Today was the last day to start the free 3-month premium trial, so I decided to go ahead and try it out. I have never tried premium or a premium tria...

  • Casual Listener
  • Plan Free Country U.S.A Device Lenovo Laptop/iPhone 13 Operating System Windows 10/iOS   My Question or Issue   Today was the last day to start the free 3-month premium trial, so...
  • Maxim
  • Spotify Star
  • 198 Views
  • 3 replies
  • 0 likes
  • free trial
    Free trial not working
  • 198 Views
  • 3 replies
  • 0 likes

Superuser Contribution Incorrect Phone Number

PlanFreeCountryUKDeviceiphone 7Operating Systemlatest ios update My Question or IssueA couple months ago i cancelled my spotify premium subscription meaning i would be able to subscribe to the 3 months for £9.99 plan. Everything went fine with puttin...

  • Visitor
  • Plan Free Country UK Device iphone 7 Operating System latest ios update   My Question or Issue A couple months ago i cancelled my spotify premium subscription meaning i would be able t...
  • Vasil
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution How sportify is rejecting my card without a valid reasoning

Please I would like know why sportify keeps rejecting my card for no reason because I've went to bank, I have sufficient money for the subscription and yet it ain't working. I'll like to know what's the issue

  • Visitor
  • Please I would like know why sportify keeps rejecting my card for no reason because I've went to bank, I have sufficient money for the subscription and yet it ain't working. I'll like to know what's ...
  • Dian
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium for students not working

I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for students option anymore, showing the help about student pr...

  • Visitor
  • I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for student...
  • Alex
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you use tthe same card on multiple accounts?

Plan - PremiumCountry - Australia Device(macbook, PC)Operating System(macOS Monterey , Windows 10) My Question or IssueI made a new account using an alt gmail since i couldnt get into my old acc using my personal gmail and i purchased the free 3 mont...

  • Visitor
  • Plan - Premium Country - Australia   Device (macbook, PC) Operating System (macOS Monterey , Windows 10)   My Question or Issue I made a new account using an alt gmail si...
  • AndresM
  • Spotify
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes

Superuser Contribution I went back to Free but my credit card was charge!

My payment due was on the 12th and it was charged yesterday but since the 12 i went down to the free account and the charge at my CC still there and i enter to spotify and still telling me that i'm free how can I fix that without paying again.

  • Newbie
  • My payment due was on the 12th and it was charged yesterday but since the 12 i went down to the free account and the charge at my CC still there and i enter to spotify and still telling me that i'm f...
  • Dian
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution the 3 month Premium, will it always bill every 3 months, or after 3 months, bill every month

PlanPremiumCountry Canada DeviceSamsung A52Operating SystemWindow 10 My Question or Issuethe 3-month Premium, will it always bill every 3 months, or after 3 months, bill every month AND, i thought first 3 month is free? but got charge for about 12 CA...

  • Visitor
  • Plan Premium Country Canada   Device Samsung A52 Operating System Window 10   My Question or Issue the 3-month Premium, will it always bill every 3 months, or after 3 months, bill...
  • Jeremy
  • Spotify
  • 105 Views
  • 2 replies
  • 0 likes
  • 105 Views
  • 2 replies
  • 0 likes