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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128833 Views

69 replies

9 likes

Premium for Family
  • 128833 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57118 Views

87 replies

4 likes

  • 57118 Views
  • 87 replies
  • 4 likes

How to get spotify premium student discount without paying for hulu?

Previously I was able to pay for just spotify with the student discount. Now they are making me pay for hulu as well.

Visitor

Previously I was able to pay for just spotify with the student discount. Now they are making me pay for hulu as well.

Maxim

Spotify Star

621 Views

1 replies

0 likes

  • 621 Views
  • 1 replies
  • 0 likes

How to downgrade from family premium to family basic?

PlanPremiumCountry: United StatesDevice(Various iPhones)Operating SystemiOS My Question or IssueJust signed up for a family premium plan yesterday. Wanted to sign up for Family Basic since we don’t listen to audio books but didn’t see the option at s...

Casual Listener

Plan Premium Country: United States Device (Various iPhones) Operating System iOS   My Question or Issue Just signed up for a family premium plan yesterday. Wanted to sign up for F...

scowar

Casual Listener

1131 Views

6 replies

0 likes

  • 1131 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Premium faimly not renewed even after being billed from my easypais

Plan Premium (Family) Country Pakistan My Question or Issue I have been using Easypaisa as my payment method for the past few months without any problems. However, this month, I faced a shortfall in my account balance, which caused my payment of 579 ...

Newbie

Plan Premium (Family) Country Pakistan   My Question or Issue I have been using Easypaisa as my payment method for the past few months without any problems. However, this month, I fa...

Eni

Moderator

943 Views

1 replies

0 likes

  • 943 Views
  • 1 replies
  • 0 likes

I want to buy Spotify annually is it possible

I don’t want to pay monthly i want to buy the plan annually so i don’t have to worry about it

Visitor

I don’t want to pay monthly i want to buy the plan annually so i don’t have to worry about it

mva121

Newbie

337 Views

2 replies

1 likes

  • 337 Views
  • 2 replies
  • 1 likes

Refund for Free 3 month subscription

I got charged for 3 month free subscribtion and short after unlinked my bank card.I need to get my 5 dollars back, since that event is free and noone told me it will charge me and won't refund

Visitor

I got charged for 3 month free subscribtion and short after unlinked my bank card. I need to get my 5 dollars back, since that event is free and noone told me it will charge me and won't refund

Blckmmb

Casual Listener

717 Views

2 replies

1 likes

  • 717 Views
  • 2 replies
  • 1 likes

Superuser Contribution Premium automatically switch to free plan

I uses premium student plan but from previous 2 months it automatically switches to free plan after one month while i my upi mandate is completely working PlanPremium CountryIndiaDeviceiPhone 12Operating softwareiOS 18My Question or Issuemy plan of p...

Visitor

I uses premium student plan but from previous 2 months it automatically switches to free plan after one month while i my upi mandate is completely working  Plan Premium  Country India ...

Billy-J

Spotify Star

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Getting premium

I’m trying to get individual plan for premium usuing a debit gift card with more then enough money but when I enter the correct code number it tell me “The payment failed. Please try again, use a different payment card or a different payment method.”...

Newbie

I’m trying to get individual plan for premium usuing a debit gift card with more then enough money but when I enter the correct code number it tell me “The payment failed. Please try again, use a dif...

Maxim

Spotify Star

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Yearly Subscription ended early

PlanShould be Premium Country Device(iPhone 11)Operating System(iOS 10) My Question or IssueI used a year long premium giftcard on Christmas day, but it ended today. The wise of you may notice somethings not adding up. It ended 2 days early. Now I’m ...

Newbie

Plan Should be Premium  Country   Device (iPhone 11) Operating System (iOS 10)   My Question or Issue I used a year long premium giftcard on Christmas day, but it ended today...

Maxim

Spotify Star

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Têm limite de idade para ter o Spotify

Meu esposo têm 75 anos, ele não conseguiu fazer a assinatura, o Spotify, disse que a idade dele não é compatível para o serviço

Visitor

Meu esposo têm 75 anos, ele não conseguiu fazer a assinatura, o Spotify, disse que a idade dele não é compatível para o serviço 😕

Joan

Moderator

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm not able to purchase Spotify premium in my other gmail account

I already have a account in Spotify and I have premium in it . But now I want Spotify premium in other gmail too but it's showing u already have premium account in the payment method

Visitor

I already have a account in Spotify and I have premium in it . But now I want Spotify premium in other gmail too but it's showing u already have premium account in the payment method

Joan

Moderator

156 Views

1 replies

0 likes

  • 156 Views
  • 1 replies
  • 0 likes

code not working

i became an h&m member and they gave me a spotify premium for 3months code to redeem as a gift. however the code isnt working.PlanFreeCountryMalaysiaDeviceiPhone 12Operating SystemiOS 18.1.1

Visitor

i became an h&m member and they gave me a spotify premium for 3months code to redeem as a gift. however the code isnt working. Plan Free Country Malaysia Device iPhone 12 Operating System ...

Ximzend

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Watch for Spam Emails

PlanFreeCountry - USI have a free subscription but received an email that my payment method wasn't working for the premium and I needed to update it by clicking a link. Note - I don't have a premium account and wanted to warn everyone to beware right...

Visitor

Plan Free Country - US I have a free subscription but received an email that my payment method wasn't working for the premium and I needed to update it by clicking a link. Note - I don't have a pr...

Billy-J

Spotify Star

849 Views

1 replies

0 likes

  • 849 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change plan. Trying to upgrade account to Duo

My Question or IsIssueJust back up to Spotify as I got 3 months free via Microsoft. I have added payment which is showing active.I'm trying to upgrade to Duo to allow but it telling me I'm "Unable to change plan...." Please advise do I need to cancel...

Visitor

My Question or IsIssue Just back up to Spotify as I got 3 months free via Microsoft. I have added payment which is showing active. I'm trying to upgrade to Duo to allow but it telling me I'm "Unabl...

Joan

Moderator

361 Views

1 replies

1 likes

  • 361 Views
  • 1 replies
  • 1 likes

I paid... for 3 months free?

Plan PremiumCountry ArgentinaDevice PC and AndroidOperating System Windows 10 I was offered 3 months of Spotify for free and was charged a fee. I read that they hold your money temporarily and then refund it to you, but so far nothing has arrived in ...

Newbie

Plan Premium Country Argentina Device PC and Android Operating System Windows 10   I was offered 3 months of Spotify for free and was charged a fee. I read that they hol...

Maxim

Spotify Star

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is telling me i’ve reached limit for active accounts on my number

PlanFree/PremiumCountryEgypt My Question or Issuei am trying to renew my spotify subscription through my phone number (i recently added funds to it in order to pay for Spotify) however it kept telling me that i had insufficient funds and then the las...

Newbie

  Plan Free/Premium Country Egypt   My Question or Issue i am trying to renew my spotify subscription through my phone number (i recently added funds to it in order to pay for Spot...

Yordan

Moderator

579 Views

2 replies

0 likes

  • 579 Views
  • 2 replies
  • 0 likes

Superuser Contribution Não consegui entrar no Spotify cancelei o pagamento e criei uma nova Premiu

Não consigo recuperar minha senha do Spotify,então cancelei o pagamento e criei uma nova conta Premium,a antiga conta vai se cancelar? ,pois n posso pagar duas assinaturas e uma n usarei mais .. caso como faço p cancelar a antiga ?

Visitor

Não consigo recuperar minha senha do Spotify,então cancelei o pagamento e criei uma nova conta Premium,a antiga conta vai se cancelar? ,pois n posso pagar duas assinaturas e uma n usarei mais .. caso...

Joan

Moderator

165 Views

1 replies

0 likes

  • 165 Views
  • 1 replies
  • 0 likes

Premium plan and still listen to ads

Hello! I have premium, and I still listen to ads during podcasts, I know it belongs to the podcast provider but, and this is my opinion, to a premium user those ads shouldn't exist, or at least made the podcast provider pay to have that ad, or making...

Visitor

Hello!   I have premium, and I still listen to ads during podcasts, I know it belongs to the podcast provider but, and this is my opinion, to a premium user those ads shouldn't exist, or at le...

Anyk17

Spotify Star

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes