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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

74412 Views

31 replies

2 likes

Account
  • 74412 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

158825 Views

69 replies

10 likes

Premium for Family
  • 158825 Views
  • 69 replies
  • 10 likes

Superuser Contribution i can’t purchase premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution cannot use my crypto.com Visa card

Hallo, i am currently a subscriber to Spotify family plan.Problem is that recently i received a visa from crypto.com that comes with a monthly compensation as soon as i pay Spotify with their card.The problem is the (well known) card doesn't match th...

Regular

Hallo, i am currently a subscriber to Spotify family plan. Problem is that recently i received a visa from crypto.com that comes with a monthly compensation as soon as i pay Spotify with their card....

mcampo99

Visitor

55620 Views

56 replies

11 likes

  • 55620 Views
  • 56 replies
  • 11 likes

Solved!!Superuser Contribution Being Charged But Didn't Sign Up

I'm seeing Spotify charges on my Credit Card statements but I did NOT sign up. The charges start immediately after the free trial through my phone company expired. My records and the phone company's records show that I cancelled before the deadline. ...

Newbie

I'm seeing Spotify charges on my Credit Card statements but I did NOT sign up. The charges start immediately after the free trial through my phone company expired. My records and the phone company's ...

rwang163

Visitor

11640 Views

6 replies

0 likes

  • 11640 Views
  • 6 replies
  • 0 likes

Superuser Contribution Upcoming charge monthly even though i bought the 8.99 deal for 3 months

Plan/PremiumCountryLithuaniaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn revolute it says upcoming charge spotify June 12th when on spotify is says the nrxt ch...

Regular

Plan /Premium Country Lithuania Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On revol...

MihailY

Moderator

466 Views

3 replies

0 likes

  • 466 Views
  • 3 replies
  • 0 likes

Do I need a second account to use my Duo Subscription?

I purchased the Duo subscription because when my wife is in the car listening to Spotify, I want to also be able to listen at home. All the play lists are on my account and the car is logged in with my account. Can my account be used at home at the s...

Newbie

I purchased the Duo subscription because when my wife is in the car listening to Spotify, I want to also be able to listen at home.   All the play lists are on my account and the car is logged...

Bittencourt

Spotify Star

1481 Views

3 replies

0 likes

  • 1481 Views
  • 3 replies
  • 0 likes

Superuser Contribution Additional charges

PlanFamily PremiumCountryIrelandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am being charged €7.54 in addition to the 19.99 family membership and I don't know...

Visitor

Plan Family Premium Country Ireland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...

AlejaR

Moderator

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Probleme Website Premium Duo Account umstellen auf Premium Family

Wenn ich mich auf der Website von Spotify anmelde, und dann auf "Abo ändern" klicke, gelange ich einfach nur wieder ins Hauptmenü. Ich kann kein kein anderes Abo auswählen. Weder auf der Website über Laptop, noch am Handy. Wenn ich auf "Abo kündigen"...

Visitor

Wenn ich mich auf der Website von Spotify anmelde, und dann auf "Abo ändern" klicke, gelange ich einfach nur wieder ins Hauptmenü. Ich kann kein kein anderes Abo auswählen. Weder auf der Website über...

Maxim

Spotify Star

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Cobro por el servicio mensual en dolares. Porque?

Me llega el informe del banco del pago a Spotify en pesos pero cuando recibo el resumen de la tarjeta esta en dolares porque ???

Visitor

Me llega el informe del banco del pago a Spotify en pesos pero cuando recibo el resumen de la tarjeta esta en dolares porque ???

Bittencourt

Spotify Star

949 Views

1 replies

0 likes

  • 949 Views
  • 1 replies
  • 0 likes

How do I purchase an online gift subscription for someone in another country? No luck with paypal

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Indomwe

Newbie

632 Views

2 replies

0 likes

  • 632 Views
  • 2 replies
  • 0 likes

Subscription issue

PlanFree/PremiumCountry DeviceSamsung Galaxy 14 5g My Question or Issue i got subscription a week ago nd today spotify is showing free account whyy ...????I paid the amount a week ago

Casual Listener

Plan Free/Premium Country   Device Samsung Galaxy 14 5g     My Question or Issue i got subscription a week ago nd today spotify is showing free account whyy ...????I paid the a...

Jose_M

Spotify Star

276 Views

1 replies

1 likes

  • 276 Views
  • 1 replies
  • 1 likes

So my spotify card is not working

And I just bought it yesterday my first.pls help me 

Visitor

And I just bought it yesterday my first.pls help me  

Douchiest_Cabin

Community Legend

1192 Views

1 replies

1 likes

  • 1192 Views
  • 1 replies
  • 1 likes

Spotify Duo

I just bought spotify duo, it is not allowing me to invite my partner to the plan. (I can't even get in manage members).PlanPremium DuoCountryUnited States

Visitor

I just bought spotify duo, it is not allowing me to invite my partner to the plan. (I can't even get in manage members). Plan Premium Duo Country United States

Maxim

Spotify Star

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Constant "ads" for Premium users

I pay for Premium but am served CONSTANT ads from Spotify. Within the last 24 hours:-a popup advertising a new album from an artist I've never engaged with-a banner ad for AI DJ, a feature I will categorically never ever ever use and have had turned ...

Regular

I pay for Premium but am served CONSTANT ads from Spotify. Within the last 24 hours: -a popup advertising a new album from an artist I've never engaged with -a banner ad for AI DJ, a feature I will...

Bittencourt

Spotify Star

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

I can't renew my premium subscription because I can't find the Fawry option

I always pay using Fawry as I'm in egypt and it's always available. now I can't find Fawry and I can't pay using the other options

Visitor

I always pay using Fawry as I'm in egypt and it's always available. now I can't find Fawry and I can't pay using the other options

Billy-J

Spotify Star

724 Views

1 replies

0 likes

  • 724 Views
  • 1 replies
  • 0 likes

When I came back to Korea after paying in Vietnam, the premium was canceled

First of all, I'm Korean. I registered a premium during my trip to Vietnam and the premium started.But when I came back to Korea the next day, the payment was canceled,I went to Free. I registered a new payment method, but my premium didn't come back...

Visitor

First of all, I'm Korean. I registered a premium during my trip to Vietnam and the premium started. But when I came back to Korea the next day, the payment was canceled, I went to Free. I regis...

Billy-J

Spotify Star

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Hulu problems

PlanStudent CountryUSADeviceIPhone 15 pro My Question or IssueI can’t get my Spotify account to link to my Hulu to get my Hulu activated. I’ve had this problem for years. How have you guys not fixed it yet?

Visitor

  Plan Student  Country USA Device IPhone 15 pro   My Question or Issue I can’t get my Spotify account to link to my Hulu to get my Hulu activated. I’ve had this problem for y...

xxxoliviaxx

Casual Listener

1776 Views

5 replies

0 likes

frustrated
Hulu
Student
  • 1776 Views
  • 5 replies
  • 0 likes

Superuser Contribution Paid for the subscription but the spotify app said payment failed

PlanPremiumCountryPhilippines My Question or IssueI recently saw a spotify promotion that said avail 4 months of premium for 149 pesos. After I saw that, I paid for it using gcash and it deducted 149 from my acc. A few weeks later the spotify app sai...

Visitor

Plan Premium Country Philippines   My Question or Issue I recently saw a spotify promotion that said avail 4 months of premium for 149 pesos. After I saw that, I paid for it using gcash an...

AlejaR

Moderator

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant pay the premium solo

i am on windows and im from turkey trying to get a spotify premium but it just doesnt let me and say try with another card even tho i tried with 4 different cards it just tells me to try another card.

Casual Listener

i am on windows and im from turkey trying to get a spotify premium but it just doesnt let me and say try with another card even tho i tried with 4 different cards it just tells me to try another card.

CryticalAce

Spotify Star

497 Views

2 replies

1 likes

  • 497 Views
  • 2 replies
  • 1 likes