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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 13820 Views
  • 27 replies
  • 2 likes
  • 13820 Views
  • 27 replies
  • 2 likes

Superuser Contribution Paid for Spotify mini, payment was completed but didn't recieve subscription

None of the below information is required. However, the more you provide the easier it will be SubscriptionSpotify miniCountryIndia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Qu...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be  Subscription Spotify mini Country India   Device (iPhone 8, Samsung Galaxy 9, Macbook ...
  • OscarDC
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Discount for Trainees

PlanPremiumCountryGermany DeviceXiaomi mi 10T Operating SystemAndroid My Question or IssueYou are currently offering a discount only for students, but trainees would also be happy if they could get Spotify a little cheaper. Of course, trainees alread...

  • Visitor
  •   Plan Premium Country Germany  Device Xiaomi mi 10T  Operating System Android   My Question or Issue You are currently offering a discount only for students, but train...
  • Maxim
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Retrieving personalized play list when switching plans

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe just went from Family Plan to Duo. I am the Plan Manager and my wife is the plan member. W...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We just...
  • vacash1
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution changing billing date

I've read on here that changing the billing date is done by cancelling your subscription, waiting for the account to change to a free account and then restarting your subscription on the day you want to be billed. This is a pretty insane way of setti...

  • Casual Listener
  • I've read on here that changing the billing date is done by cancelling your subscription, waiting for the account to change to a free account and then restarting your subscription on the day you want...
  • iviik1
  • Newbie
  • 11922 Views
  • 9 replies
  • 0 likes
  • 11922 Views
  • 9 replies
  • 0 likes

Solved!! Playlists in the free subscription

PlanFreeCountryFranceDevicePixel & PCOperating SystemAndroid & Linux My Question or IssueHi,I just canceled mu subscription for financial reasons. So now I am back to the free plan. I am wondering if I will loose my playlists (Liked songs) or created...

  • Casual Listener
  • Plan Free Country France Device Pixel & PC Operating System Android & Linux   My Question or Issue Hi, I just canceled mu subscription for financial reasons. So now I am bac...
  • Arnauld183843
  • Casual Listener
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

offered 2 months of premium duo at my current individual membership price

Planpremium duoCountryEnglandDevice(iPhone 11 pro)Operating System(iOS ) My Question or IssueI have been offered 2 months of premium duo for the price i pay for my individual membership, I signed up and got my partner on my membership so now i have d...

  • Visitor
  • Plan premium duo Country England Device (iPhone 11 pro) Operating System (iOS )   My Question or Issue I have been offered 2 months of premium duo for the price i pay for my individual...
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Audio hours with duo account

I purchased a premium duo account for my dad and I to listen to music uninterrupted from each other. I recently learned about the audio book feature! There are 15 hours of free listening time, is that split between the two users of the duo account or...

  • Visitor
  • I purchased a premium duo account for my dad and I to listen to music uninterrupted from each other. I recently learned about the audio book feature! There are 15 hours of free listening time, is tha...
  • Maxim
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Unable to switch accounts, Premium individual to Premium student

Tried to switch accounts from Premium individual to Premium student, but the app doesn't allow me. It just gets stuck on change plans option, then I tried to do it on my laptop and it's telling me to do it on my phone. I can't even cancel my subscrip...

  • Visitor
  • Tried to switch accounts from Premium individual to Premium student, but the app doesn't allow me. It just gets stuck on change plans option, then I tried to do it on my laptop and it's telling ...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Starting a plan on a specific day

PlanFree (About to upgrade)CountryUSA My Question or IssueCan I have the plan start on the first of next month and still take advantage of the Limited time offer of 3 months at the reduced rate?

  • Visitor
  •   Plan Free (About to upgrade) Country USA   My Question or Issue Can I have the plan start on the first of next month and still take advantage of the Limited time offer of 3 months ...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

giftcard address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei just bought a spotify giftcard but it wont let me redeem it because it says i need to put i...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i just ...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify duo - address issue

PlanPremium DuoCountrySouth AfricaDeviceXiaomi Note 7Operating SystemMIUI Global 11.0.6 My Question or IssueI have invited my partner to create an account on Duo. All goes well and he can sign in, until we have to confirm the address. I can see as th...

  • Visitor
  •   Plan Premium Duo Country South Africa Device Xiaomi Note 7 Operating System MIUI Global 11.0.6   My Question or Issue I have invited my partner to create an account on Duo. All...
  • bearclawmusic1
  • Visitor
  • 6600 Views
  • 6 replies
  • 0 likes
  • 6600 Views
  • 6 replies
  • 0 likes

Superuser Contribution unable to complete payment after getting my account hacked

I lost my Spotify account due to a computer virus, now that I got it back I cannot subscribe again as I press complete it just shows me a payment failed error. I tried many devices, but none seemed to work after changing my region to its origin (Iraq...

  • Visitor
  • I lost my Spotify account due to a computer virus, now that I got it back I cannot subscribe again as I press complete it just shows me a payment failed error. I tried many devices, but none seemed t...
  • Novy
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Unable to Redeem my 3 months free subscription

Unable to Redeem my 3 months free subscription recieved from flipkart as the code i recieved there is showing as invalid while redeeming it on spotify.

  • Visitor
  • Unable to Redeem my 3 months free subscription recieved from flipkart as the code i recieved there is showing as invalid while redeeming it on spotify.
  • Maxim
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Unable to change country settings in order to update payment method

PlanPremium StudentCountryCurrently, Kazakhstan, trying to change to Czech RepublicDevice(iPhone 14 plus)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy previous payment card has been deactivated, it was issued in Kazak...

  • Visitor
  • Plan Premium Student Country Currently, Kazakhstan, trying to change to Czech Republic Device (iPhone 14 plus) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Questio...
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

How to switch-off auto billing.

PlanPremiumCountryKenyaDeviceOppo Android Phone, Nvidia ShieldOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I deactivate automatic billing every month? I don't want Spotify to take money from my card automatically...

  • Regular
  • Plan Premium Country Kenya Device Oppo Android Phone, Nvidia Shield Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do I deactivate automatic b...
  • Maxim
  • Spotify Star
  • 696 Views
  • 6 replies
  • 0 likes
  • 696 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify premium duo - There was a problem, please try again later

PlanPremium DuoCountryUnited KingdomDeviceIphone 7/MacOperating System(iOS) My Question or IssueI bought spotify premium duo a couple of months ago, but my boyfriend is unable to use it, as whenever he presses the invite link it says "There was a pro...

  • Visitor
  • Plan Premium Duo Country United Kingdom Device Iphone 7/Mac Operating System (iOS)   My Question or Issue I bought spotify premium duo a couple of months ago, but my boyfriend is unabl...
  • Vasil
  • Moderator
  • 11957 Views
  • 11 replies
  • 1 likes
  • 11957 Views
  • 11 replies
  • 1 likes

How to Change Plan from Individual to Students?

Currently I am using premium individual, and it's only three days left until my subscription expired. I also verified as a student, so I decided to change my plan to student, which is way more cheaper than individual.The thing is, I've followed the i...

  • Casual Listener
  • Currently I am using premium individual, and it's only three days left until my subscription expired. I also verified as a student, so I decided to change my plan to student, which is way more c...
  • Maxim
  • Spotify Star
  • 806 Views
  • 2 replies
  • 0 likes
  • 806 Views
  • 2 replies
  • 0 likes