Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67247 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132585 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67924 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250807 Views
154 replies
13 likes
I’ve just moved my account from NL to DE.I have changed the payment methodi have changed my address.i upgraded from Duo to Family.i now want to invite a family member. I shared the invite via WhatsApp I type exactly the same address or even copy the ...
I’ve just moved my account from NL to DE. I have changed the payment method i have changed my address. i upgraded from Duo to Family. i now want to invite a family member. I shared the invite via...
Spotify Star
502 Views
3 replies
1 likes
Hi everyone,I have a Spotify Family Plan that we actively use, and I can see it under my account settings. However, when I checked my credit card statement, I noticed that I’m also being charged for an individual account.The problem is that I can’t f...
Hi everyone, I have a Spotify Family Plan that we actively use, and I can see it under my account settings. However, when I checked my credit card statement, I noticed that I’m also being charged fo...
Moderator
316 Views
1 replies
0 likes
Confirmei o pagamento no mês de dezembro e janeiro veio debitado no meu cartão 2 vezes o valor.
Confirmei o pagamento no mês de dezembro e janeiro veio debitado no meu cartão 2 vezes o valor.
Spotify Star
334 Views
3 replies
0 likes
I was thinking of gifting 1-year subscription to spotify to some close friends here in the Philippines. Is there a gift card or e-card available and can i have a discount if i buy in bulk?
I was thinking of gifting 1-year subscription to spotify to some close friends here in the Philippines. Is there a gift card or e-card available and can i have a discount if i buy in bulk?
Not applicable
3166 Views
2 replies
0 likes
after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their refund policy is you can refund at the start, any othe...
after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their ref...
Newbie
2147 Views
4 replies
1 likes
PlanPremium My Question or IssueI have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads. Examples of ads which are being served to me: 1) Spotify Earth Day "Earth's New E...
Plan Premium My Question or Issue I have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads. Examples...
Newbie
6412 Views
27 replies
12 likes
i had a duo plan which is due to expire today, I want to change my country from The Netherlands to Romania, but I can't, I try to change the method of payment, but went I enter the card details for the one in romania, it says that payment method and ...
i had a duo plan which is due to expire today, I want to change my country from The Netherlands to Romania, but I can't, I try to change the method of payment, but went I enter the card details for t...
Spotify Star
238 Views
1 replies
0 likes
PlanPremiumCountryHong KongDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMonthly purchase receipt provideand download from Spotify account webpage did not contain ...
Plan Premium Country Hong Kong Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Monthly p...
Spotify Star
230 Views
1 replies
0 likes
Me han cobrado 2 veces al mes durante 3 meses el mismo plan, no se que hacer
Me han cobrado 2 veces al mes durante 3 meses el mismo plan, no se que hacer
Spotify Star
221 Views
1 replies
0 likes
Hi just signed up Duo, after years of trying figure it, Was unable previously as kept identifying 2 email address under me. I'm inquiring if any possibility that I can make a lumpsum payment just, keep My monthly subscription cost down. Was hoping co...
Hi just signed up Duo, after years of trying figure it, Was unable previously as kept identifying 2 email address under me. I'm inquiring if any possibility that I can make a lumpsum paym...
Spotify Star
302 Views
1 replies
0 likes
I havent changed anything about my spotify but I have ADs now? (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I havent changed anything about my spotify but I have ADs now? (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
262 Views
1 replies
0 likes
On two podcasts I tried this morning, I was hit with ads. Not in the middle of the podcast. Before it. Three of them each. I seriously doubt the 10 Hours Mountain Lake Waves podcast cares about my local ballot measures enough to embed such a thing or...
On two podcasts I tried this morning, I was hit with ads. Not in the middle of the podcast. Before it. Three of them each. I seriously doubt the 10 Hours Mountain Lake Waves podcast cares about my lo...
Visitor
1689 Views
5 replies
1 likes
My account expires tomorrow. It's a 3-month individual plan for 129 pesos. But when I try to change to a student plan, I can't pay with my Google Play credit. I don't have a credit card, so I can only pay that way. Also, when I open the app, I can't ...
My account expires tomorrow. It's a 3-month individual plan for 129 pesos. But when I try to change to a student plan, I can't pay with my Google Play credit. I don't have a credit card, so I can onl...
Spotify Star
232 Views
1 replies
0 likes
I paid for my premium account, i got a email saying they couldn’t pay for my premium account, it took the money out of my account so i’m not sure it’s why it’s wanting me to do it again, and i can’t loose any money right now.
I paid for my premium account, i got a email saying they couldn’t pay for my premium account, it took the money out of my account so i’m not sure it’s why it’s wanting me to do it again, and i can’t ...
Visitor
385 Views
2 replies
0 likes
I needed to update my CC on my account. Spotify said payment failed. Yet it was charged on my card
I needed to update my CC on my account. Spotify said payment failed. Yet it was charged on my card
Newbie
704 Views
2 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan119CountryIndiaDeviceOneplus nord ceOperating SystemAndroid Oreo My Question or IssueCanceled my subscription and requested to r...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan 119 Country India Device Oneplus nord ce Operating System Android&...
Spotify Star
229 Views
1 replies
0 likes
Estou num plano Duo, preciso criar um plano individual. A conta Duo é administrada por uma pessoa que não tenho mais contato. Como sair desse plano Duo e fazer meu plano individual?
Estou num plano Duo, preciso criar um plano individual. A conta Duo é administrada por uma pessoa que não tenho mais contato. Como sair desse plano Duo e fazer meu plano individual?
Moderator
216 Views
1 replies
0 likes
I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP! PlanPremium StudentCountry Usa DeviceSamsung Galaxy 22Operating ...
I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP! &nbs...
Spotify Star
358 Views
1 replies
0 likes
PlanFree/Premium and DUpCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy wife can’t join our duo account due to her active premium account. We cancelled ...
Plan Free/Premium and DUp Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My...
Spotify Star
391 Views
3 replies
0 likes
my card accepted the charge but the Spotify website said it didn’t go thru. Any idea of that? Did I lose my money?? My Spotify didn’t update to premium
my card accepted the charge but the Spotify website said it didn’t go thru. Any idea of that? Did I lose my money?? My Spotify didn’t update to premium
Casual Listener
1292 Views
5 replies
0 likes
