Card payment method keep loading indefinitely

[globopalido]

Plan

Free/Premium

Country

Ecuador

My Question or Issue

The card payment method keep loading and I can't enter my data, so, I can't pay for a premium subscription. It's the same with any plan, and it happens with my pc and my smartphone. I've been trying to access for two weeks, but it keeps happening, why is that?

[MihailY]

Hey @globopalido,

Thanks for reaching out.

Sorry to hear you're having trouble paying for Spotify Premium. We've checked on our end and everything loads fine. 

Are you using the same internet connection on your PC and smartphone? If yes, try using a different one by a different provider as this is most likely a network issue. If not, send us the exact link to the payment page you're accessing so we can investigate further.

Keep us posted.