Card payment method keep loading indefinitely

[globopalido]

Plan

Free/Premium

Country

Ecuador

My Question or Issue

The card payment method keep loading and I can't enter my data, so, I can't pay for a premium subscription. It's the same with any plan, and it happens with my pc and my smartphone. I've been trying to access for two weeks, but it keeps happening, why is that?

[MihailY]

Hey @globopalido,

Thanks for reaching out.

Sorry to hear you're having trouble paying for Spotify Premium. We've checked on our end and everything loads fine. 

Are you using the same internet connection on your PC and smartphone? If yes, try using a different one by a different provider as this is most likely a network issue. If not, send us the exact link to the payment page you're accessing so we can investigate further.

Keep us posted.

[CDougo]

Im in need of updating my card details in spotify, every time i attempt to update my card it gives me a red banner/error message. Ive tried multiple browsers and devices, aswell as incognito tabs. My country is set to the same country as my card. Nothing seems to work and i always get this red error message. Spotify has lodged a case but wanting to get this issue fixed as soon as possible. Thank you

Plan

Premium

Country

Australia

[Eni]

Hey there @CDougo, 

Thanks for getting in touch about this and welcome to the Community. 

We're sorry to know you've been struggling to update your payment method. Just to confirm, have you tried with more than one card already?

You can take a look at this article to learn more about why payments might fail. If the recommendations in the article doesn't do the trick either, could you send us a screenshot of the error message you're getting? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

We'll be on the lookout for your reply.

[JeromeJim]

Hello, 

Im also having the same problem

I cant seem to put my credit card details 

[CDougo]

UPDATE: I was able to fix the problem myself. Turned out the email attached to my profile did not reflect my current email address used to log into Spotify. Upon changing my email address and verifying this through the verification email I was sent from Spotify, it then allowed me to update my payment details. 

Hope this is helpful for anyone in the future, thanks for the response 🙂 

[Ivelina]

Hey @CDougo, thanks for the response!

It was great to hear that you managed to update your payment details and we appreciate you sharing what worked in the situation 🙂

@JeromeJim welcome to the thread. It would be very helpful if you could let us know what troubleshooting steps you've already tried. I recommend an incognito-window, another browser or to even test updating your payment details on a different device with different network connection (if it's possible). 

We'll be on the lookout.

[Themercydoesntexits]

Hola! Pudiste resolver este problema? Y como lo lograste?

[PG05_]

Quiero pagar mi suscripción a Spotify pero al querer realizar el pago con otra tarjeta se queda cargando infinitamente la parte donde se introducen los datos de la tarjeta, ya intente de todo.

Plan

Premium

Country

Colombia 

Device

( Xiaomi Redmi Note 10 pro, PC)

Operating System

( Android, Windows 10)

My Question or Issue

COMO PUEDO SOLUCIONARLO, NO QUIERO CREAR OTRA CUENTA Y PERDER MIS PLAYLIST.