Hulu stopped working

[ryane244]

For years my Hulu has been linked with my Spotify account. I had to get a new debit card and I didn't update it on Spotify so briefly I had a payment issue. I quickly updated it after getting a notification from Spotify. Ever since then my Hulu account does not work. 

[Alex]

Hi there @ryane244,

Thanks for reaching out about this in the Community!

Currently it's no longer possible to sign up for Spotify Premium + Hulu for new users, as this plan has been discontinued. 

Since you've had Hulu before and have lost it due to failed payment or other payment issue, you might want to reach out to our customer support team by following the steps listed under Send us a message on this page. They'll be able to check the eligibility of your account and possibly re-activate your Hulu subscription. 

Hope this helps.

[#3]

I had premium and hulu that i was paying for for a long time. now i can't get into my hulu account and my plan was changed without me knowing it. why wasn't i informed or have a option?

[Jessabelle13]

Hi, 

I recently had some fraud on my debit card which resulted in me having to order a new debit card which of course meant that i now how a brand new car number as well 🙄

When I went into my Spotify app tonight, I had an alert that I needed to update my payment Information since obviously my monthly payment declined when Spotify attempted to charge my old debit card that is no longer active. When i was updating my payment information to resubscribe to the individual premium subscription that i had before, I didnt see anything stating that hulu was included in the subscription like it was before. The only plan that even mentioned hulu being included was then”student plan?”  

The other day when I had opened my Hulu app on my TV I was randomly logged out of the app for some reason. So when I try to log in, it had either said that I didn’t have a membership subscription That I needed to update my payment information so not thinking about how I was never paying for Hulu because it was included in my Spotify subscription. I went and updated my payment information which resulted in me getting charged for this month. So I guess my question is, is Spotify no longer including Hulu in their plans or am I Just not seeing it on the Spotify app?  obviously if it’s still included then i would like to continue to not have to pay for a Hulu membership lol and wouldnqlsonneed tonrequest anrefund from hulu foe this month’s payment.. So if somebody could get back to me and let me know what is going on with that and also how I should handle this situation.

thank you,

Jessica Rogers