Why did they charge me for the trial period?

[Danylo]

yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withdrawn from my account. how should I understand this? After all, it was written that the next payment would be on November 19!

[Maxim]

Hey @Danylo,

Thanks for reaching out.

Did you select Google Play as the payment method? If so, then you've likely got the 3 months for the price of 1 month offer.

The availability of offers can vary between payment methods as well as countries/regions, so it's always recommended to pay attention on the checkout page.

Lastly, the offers that contain 1-3 months of Premium for free are mostly only for users who haven't had Premium before and each payment method can only be used once to claim such an intro offer. In such cases, users will see an error message pop-up and won't get charged.

I hope this clears things up 🙂

[Maxpower1]

Ayuda por favor, me suscribi a spotify premium con la promo de 3 meses gratis (Usando una tarjeta de credito), y ya se me debito el pago (por ende tengo que pagar $5.500 por spotify).
Ya di de baja la suscripcion por google play store, tambien por spotify... pero en ninguno me figura el pago. En cambio, en el banco me salta que debo pagar los 3 dolares.
Adjunto pruebas.