Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Estou sendo cobrada duas vezes no mesmo mês e o mesmo valor. Sendo que eu tenho somente um plano.
Anote varias veces y me sale que el código no es puede ser válido
Hallo,Ich habe bereits ein Spotify Premium Abo. Die Gebuehren werden monatlich per Lastschrift von meinem Konto abgezogen.Ich habe nun einen Gutschein bekommen und diesen online aktiviert. Meine Frage: Setzt das Lastschriftverrfahren nun einmalig aut...
PlanStudentCountryUSADeviceAcer LaptopOperating SystemWindows 11 My Question or IssueAll I get is that i have to "manage my account" yet there's nothing I can really change.
I canceled a mandate for Rs. 450 towards Spotify and yet somehow an amount of Rs. 119 has been deducted from my account without my permission and for no reason and request.
hello:) I am having issues with "not being qualified for the individual premium package" I am only one user. I have been on the forums, and done everything they asked me to do, like to log out of every single device, but nothing helps. I also have to...
PlanPremium duoCountrySouth AfricaDeviceSamsung Galaxy S10Operating SystemAndroidMy Question or IssueI need to update my payment details from pay by mobile (Vodacom) to a direct debit from my bank. When I go to the update payment details section it d...
Do I cancel my PC account and reset on Iphone account
I want to cancel Spotify premium My Question or Issue
I just spent two and a half hours on the Support chat to figure out why I was not able to redeem a 12 months gift card. It is ridiculous that a streaming platform only allows this if you use a gift card.
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFamily CountrySerbiaDevicePixel 6 proOperating SystemAndroid 13 My Question or IssueI had to update the payment method because m...
Planchanged from individual plan to student CountryPakistan Device(iPhone 12, HP pavilion)Operating System(iOS 10, Windows 10,etc.) My Question or IssueI just bought the individual plan and then changed it to the student, but I already charged the in...
PlanPremiumCountryUnited StatesDeviceAnyOperating SystemAny My Question or IssueIf I click on the cancel premium button to cancel any charges that would be made when my free premium ends, it says that it'll be cancelled today. I just got it, and I do...
I need Explaination
Ya lo intente muchoo
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryGhana Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows...
Plan Premium DuoCountryGermany My Question or IssueDear Spotify staff, I need someone to contact me. I changed the Spotify payment method from Klarna to direct debit in December 2022. Now Klarna is claiming me back the January invoice, which is alrea...
I have already a premium family plan but the apps paused my service and also ask for update my payment, I click there and it says "You have already a plan premium you are part of a premium plan of someone else" and just give me the option to see my c...
I tried the individual one
For example, pay 7 months directly without having to pay it month by month