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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151839 Views

69 replies

10 likes

Premium for Family
  • 151839 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97743 Views

89 replies

4 likes

  • 97743 Views
  • 89 replies
  • 4 likes

Superuser Contribution Refund for debited funds

Hello, Money was charged from my Kaspi card < snip - moderator edit > for a Spotify subscription. I didn’t plan to renew my subscription and would like to request a refund. My Spotify account email: [**bleep**] Payment method: Kaspi card Thank you fo...

Casual Listener

Hello, Money was charged from my Kaspi card < snip - moderator edit > for a Spotify subscription. I didn’t plan to renew my subscription and would like to request a refund.   My Sp...

Eni

Moderator

452 Views

3 replies

0 likes

  • 452 Views
  • 3 replies
  • 0 likes

Leaving basic is a one way trip!

CountryUSA My Question or Issue I recently changed from family basic to family premium, but found I was not interested in audio books. There was one warning when I made that change that it was a one way trip. Now, basic is no longer listed as an opti...

Casual Listener

Country USA   My Question or Issue   I recently changed from family basic to family premium, but found I was not interested in audio books. There was one warning when I made that chang...

Maxim

Spotify Star

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

refund

PlanFree/PremiumCountrysouth koreaDeviceGalaxy 23 +Operating System(iOS 10, Android Oreo, Windows 10,etc.)androidMy Question or IssueMy free subscription ended today, November 23rd. It was automatically charged, but I haven't used the music streaming...

Newbie

Plan Free/Premium Country south korea Device Galaxy 23 + Operating System (iOS 10, Android Oreo, Windows 10,etc.) android My Question or Issue My free subscription ended today, Novembe...

Billy-J

Spotify Star

1510 Views

1 replies

0 likes

  • 1510 Views
  • 1 replies
  • 0 likes

Inquiry about a payment error

PlanPremium DuoCountrySouth KoreaDeviceiPhone 16Operating SystemiOS 18 My Question or IssueI was using the Duo plan, but my credit card expired, so the payment failed. I made a new payment with a different card on October 21, 2025, but it’s still sho...

Newbie

Plan Premium Duo Country South Korea Device iPhone 16 Operating System iOS 18   My Question or Issue I was using the Duo plan, but my credit card expired, so the payment failed. I made...

Billy-J

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

premium duo

PlanPremium DuoCountryFrance Device(iPhone 16 & Iphone 13Operating System(iOS .) My Question or IssueI bought a Premium Duo and I share it with my sun.A the same time (My sun on his mobile, and me on mine) we cannot listen different music.I see his a...

Visitor

Plan Premium Duo Country France  Device (iPhone 16 & Iphone 13 Operating System (iOS .)   My Question or Issue I bought a Premium Duo and I share it with my sun. A the same t...

Jose_M

Spotify Star

631 Views

1 replies

0 likes

  • 631 Views
  • 1 replies
  • 0 likes

Spotify in the Classroom

Spotify directs UK schools to www.soundtrackyourbrand.com if they want to play background music, for example in the school canteen or corridors because the licences are for personal use and Spotify don't have the rights in the first place to give you...

Casual Listener

Spotify directs UK schools to www.soundtrackyourbrand.com if they want to play background music, for example in the school canteen or corridors because the licences are for personal use and...

iammarkjohnson

Music Fan

18467 Views

6 replies

2 likes

classroom
School
teacher
  • 18467 Views
  • 6 replies
  • 2 likes

Superuser Contribution hola, me cambié a plan familiar y me siguen cobrando la individual

pagué un mes de plan individual de mi cuenta de hace muchos años, antes de que venciera ese mes me cambié a un plan familiar, en mi cuenta ya me sale que estoy dentro del plan familiar, pero me siguen cobrando los $115 del plan individual, el plan fa...

Visitor

pagué un mes de plan individual de mi cuenta de hace muchos años, antes de que venciera ese mes me cambié a un plan familiar, en mi cuenta ya me sale que estoy dentro del plan familiar, pero me sigue...

Jose_M

Spotify Star

6204 Views

7 replies

0 likes

  • 6204 Views
  • 7 replies
  • 0 likes

Superuser Contribution Why can’t I subscribe to the basic plan for $10.99 without audiobooks?

The other week there was an option to subscribe to a basic plan for ad free music, without audiobooks for $10.99. Now the only option I see available is Premium with audiobooks for $11.99.

Visitor

The other week there was an option to subscribe to a basic plan for ad free music, without audiobooks for $10.99. Now the only option I see available is Premium with audiobooks for $11.99.

Bradbort

Casual Listener

3349 Views

7 replies

0 likes

  • 3349 Views
  • 7 replies
  • 0 likes

Adding my address for my Duo Account

PlanPremium - DuoCountry Device(Samsung Galaxy S25 Ultra)Operating System(Android) My Question or IssueI cannot add address on my Duo Account. I am already upgraded from Premium and want to add someone to it. I, the account holder, cannot add my acco...

Visitor

Plan Premium - Duo Country   Device (Samsung Galaxy S25 Ultra) Operating System (Android)   My Question or Issue I cannot add address on my Duo Account. I am already upgraded from...

Billy-J

Spotify Star

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

ENCUENTRA OTRO PLAN

no puedo agregar a la cuenta familiar a otro miembro esto usando una nueva cuenta nueva sin haber estado en una plan de spotify

Newbie

no puedo agregar a la cuenta familiar a otro miembro esto usando una nueva cuenta nueva sin haber estado en una plan de spotify

Billy-J

Spotify Star

174 Views

1 replies

0 likes

  • 174 Views
  • 1 replies
  • 0 likes

Changed my mind about cancellinh

And I dont see the email they're supposed to have sent me to cancel itPlanPremiumCountryUSDevice Samsung Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

And I dont see the email they're supposed to have sent me to cancel it Plan Premium Country US Device  Samsung  Operating System (iOS 10, Android Oreo, Windows 10,etc.)  ...

Billy-J

Spotify Star

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

A Star Coaching on bank statement for spotify payment

my monthly renewal for Spotify has A- Star Coaching as the payee- I think this is fraud?Has anyone else had this? Please advise how I can report this. Thanks

Visitor

my monthly renewal for Spotify has A- Star Coaching as the payee- I think this is fraud? Has anyone else had this?  Please advise how I can report this.   Thanks

Billy-J

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm being charged twice

Hello. I have a problem with my plan. I subscribed to Duo a few months ago, and they're still charging me the PREMIUM INDIVIDUAL plan. It's worth noting that they're also charging me as a Duo plan, not an individual plan. Please help me.

Newbie

Hello. I have a problem with my plan. I subscribed to Duo a few months ago, and they're still charging me the PREMIUM INDIVIDUAL plan. It's worth noting that they're also charging me as a Duo plan, n...

Eni

Moderator

682 Views

1 replies

0 likes

  • 682 Views
  • 1 replies
  • 0 likes

Solved!! Premium trial issues

PlanFreeCountryUnited StatesDeviceiPhone 13 My Question or Issuearound two or three weeks ago i signed up for the three months free premium trial on Spotify. it then the next day told me that i had a free 14 day trial of Spotify premium. my 14 day tr...

Visitor

Plan Free Country United States Device iPhone 13   My Question or Issue around two or three weeks ago i signed up for the three months free premium trial on Spotify. it then the next day...

Nikhitha07

Newbie

1410 Views

2 replies

0 likes

  • 1410 Views
  • 2 replies
  • 0 likes

Superuser Contribution I have Student Premium but can't activate HULU

I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP! PlanStudent Premium My Question or Issue

Casual Listener

I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP!   Plan...

Yordan

Moderator

96387 Views

30 replies

1 likes

  • 96387 Views
  • 30 replies
  • 1 likes

Superuser Contribution Audiobooks+ not allowing me to add another family member

PlanPremiumCountry = Ireland Device Operating System(Android) My Question or IssueI purchased the add-on Audiobooks+ for Plan Members. I assigned it to my wife on our family plan. She no longer wants it so I removed her from the add-on. I wanted to r...

Casual Listener

Plan Premium Country = Ireland   Device   Operating System (Android)   My Question or Issue I purchased the add-on Audiobooks+ for Plan Members. I assigned it to my wife on o...

Yordan

Moderator

758 Views

3 replies

0 likes

  • 758 Views
  • 3 replies
  • 0 likes

Superuser Contribution CARRIER BILLING NOT WORKING ANYMORE IN EGYPT

PlanFamily PremiumCountryEgyptDevicerealme6 pro / hp laptopOperating Systemandroid 10 / windows 10My Question or IssueI have been using carrier billing to pay for the family subscription but it is not available anymore, does this company hate money?

Casual Listener

Plan Family Premium Country Egypt Device realme6 pro / hp laptop Operating System android 10 / windows 10 My Question or Issue I have been using carrier billing to pay for the family subscri...

salvaibraham

Casual Listener

4106 Views

8 replies

6 likes

  • 4106 Views
  • 8 replies
  • 6 likes

Charged twice

Hello! I have ben charged twice for my Spotify Premium Family plan. In these months this has happened for the first time.PlanPremium FamilyCountryLatviaDeviceiPhone 15 PROOperating SystemiOS My Question or IssueCan I, please, get my money refunded? A...

Visitor

Hello!  I have ben charged twice for my Spotify Premium Family plan. In these months this has happened for the first time. Plan Premium Family Country Latvia Device iPhone 15 PRO Operati...

VioletaGomez

Visitor

1077 Views

2 replies

0 likes

  • 1077 Views
  • 2 replies
  • 0 likes