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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5346 Views
  • 23 replies
  • 2 likes
  • 5346 Views
  • 23 replies
  • 2 likes

I can't find receipts for my previous subscriptions

When I access this link: https://www.spotify.com/id-en/account/subscription/receipt/ I can't find any of my previous receipts. I also don't receive them by mail, and they aren't in the junk folder

  • Visitor
  • When I access this link: https://www.spotify.com/id-en/account/subscription/receipt/ I can't find any of my previous receipts. I also don't receive them by mail, and they aren't in the junk folder
  • JerroldHewson
  • Newbie
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Can't change subscription tiers

PlanPremium FamilyCountryUnited Kingdom Operating SystemWindows, Android My Question or IssueI have been a member of a premium family plan for well over 5 years now. Last week, out of nowhere, the app said my payment had failed and refused the workin...

  • Visitor
  • Plan Premium Family Country United Kingdom   Operating System Windows, Android   My Question or Issue I have been a member of a premium family plan for well over 5 years now. Last ...
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Cannot join a family subscription

PlanDuo PlanCountryIsraelDeviceChromeOperating SystemMac OS My Question or IssueI am subscribed to the Spotify Duo plan. I want to cancel this subscription and join a family plan. I got a link to join the subscription and I typed in the same address ...

  • Casual Listener
  • Plan Duo Plan Country Israel Device Chrome Operating System Mac OS   My Question or Issue I am subscribed to the Spotify Duo plan. I want to cancel this subscription and join a family ...
  • Maxim
  • Spotify Star
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Solved!! Payed Subscription for Schools/Associations

Hi, I am a member of a kayak school/association and we would love to give premium access to spotify to all the members. Is it possible to have access to a price plan similar to the one for families?I took a look at company partnerships with Spotify b...

  • Newbie
  • Hi,   I am a member of a kayak school/association and we would love to give premium access to spotify to all the members.   Is it possible to have access to a price plan similar to the ...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Change Countries

I have permanently moved countries and have a premium plan. The steps for UPDATE next to "Your plan" haven't worked as there is only a tab called "manage your subscription". Additionally, the update payment hasn't worked either as it says the new pay...

  • Visitor
  • I have permanently moved countries and have a premium plan. The steps for UPDATE next to "Your plan" haven't worked as there is only a tab called "manage your subscription". Additionally, the update ...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Renew Family Plan with new price

I'm a family plan user and I just received the email that my family plan was cancelled due to not agreeing to the newer price. That previous *one* email was burried in dozens of other mails and did not even include an "action required" or anything in...

  • Music Fan
  • I'm a family plan user and I just received the email that my family plan was cancelled due to not agreeing to the newer price. That previous *one* email was burried in dozens of other mails and did n...
  • decoder_oh
  • Music Fan
  • 1554 Views
  • 30 replies
  • 6 likes
  • 1554 Views
  • 30 replies
  • 6 likes

Want to cancel my spotify premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDam
  • Spotify Star
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Can I change which profile is the "Main" on the account so I can use the audiobook hours premium?

PlanPremiumCountryUSA My Question or IssueWe ended up buying the Premium family plan for our account and I set up my own profile as an additional user since my husband has all his playlists on the main account after we upgraded. I want to be able to ...

  • Newbie
  • Plan Premium Country USA  My Question or Issue We ended up buying the Premium family plan for our account and I set up my own profile as an additional user since my husband has all his play...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

It´s not possible to add payment information

I tried to change payment information but dosen´t apear the options... i select credit card and i only can see 3 dots moving. I tried on my pc windows.

  • Visitor
  • I tried to change payment information but dosen´t apear the options... i select credit card and i only can see 3 dots moving.   I tried on my pc windows.
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Solved!! Debit Card Payment Failed

PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...

  • Casual Listener
  • Plan Free/Premium Country Singapore Device Pixel 3 XL Operating System Android 10   My Question or Issue I have been trying to subscribe to Spotify premium, and everytime I enter my de...
  • Luan
  • Spotify Star
  • 28736 Views
  • 10 replies
  • 1 likes
  • card
    debit
    Debit Card
    Payment
    Payment Problems
    Premium
  • 28736 Views
  • 10 replies
  • 1 likes

Superuser Contribution Why was hulu removed from the premium bundle and not notified!

I use to have Hulu with my spotify account. but now i cant log in hulu and there was no notification that Spotify remove our hulu

  • Visitor
  • I use to have Hulu with my spotify account. but now i cant log in hulu and there was no notification that Spotify remove our hulu
  • _saint
  • Regular
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Double payment deduction

I have 2 payment deductions every month.Who can I contact to resolve this issue.PLEASE make it easier to contact support when someone has a problem, this is ridiculous to find ANY logical way of sypport.

  • Visitor
  • I have 2 payment deductions every month. Who can I contact to resolve this issue. PLEASE make it easier to contact support when someone has a problem, this is ridiculous to find ANY logical way of ...
  • Bittencourt
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error de facturación

Me suscribi al plan premiums de $1.299 y me debitaron $2.065 de mí cuenta.

  • Visitor
  • Me suscribi al plan premiums de $1.299 y me debitaron $2.065 de mí cuenta.  
  • MihailY
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança indevida de 21,90

Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!

  • Visitor
  • Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!  
  • Eni
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
  • 115 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Credit card from another country

I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that?

  • Newbie
  • I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that? 😕
  • Susan_GP
  • Moderator
  • 451 Views
  • 3 replies
  • 0 likes
  • 451 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”...
  • Susan_GP
  • Moderator
  • 5346 Views
  • 23 replies
  • 2 likes
  • 5346 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Will I lose my free premium trial if I cancel it early?

PlanPremiumCountryUnited StatesDeviceAnyOperating SystemAny My Question or IssueIf I click on the cancel premium button to cancel any charges that would be made when my free premium ends, it says that it'll be cancelled today. I just got it, and I do...

spotifypremium.png
  • Casual Listener
  • Plan Premium Country United States Device Any Operating System Any   My Question or Issue If I click on the cancel premium button to cancel any charges that would be made when my free ...
  • Dinkotron
  • Newbie
  • 27655 Views
  • 13 replies
  • 0 likes
  • 27655 Views
  • 13 replies
  • 0 likes

Cancel subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Purchased annual plan, which will renew in 6 months, but like to upgrade to duo now.

My question.I am currently on a Premum plan that I bought as an annual subscription. That plan shows that it renews in August 2024. I am tryign to upgrade to Duo today, but it make it look like it will start charging me $10.99/mo today, and $14,99 in...

  • Visitor
  • My question. I am currently on a Premum plan that I bought as an annual subscription.  That plan shows that it renews in August 2024.  I am tryign to upgrade to Duo today, but it make it l...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Premium individual subscription for ₹299 not seen anymore

Last year I had got a plan which offered premium individual plan for ₹ 299/- yearly. Since it was a one time payment when my plan got over this 2nd February when I'm trying to find the same plan its no longer available. Can someone help with the same...

  • Visitor
  • Last year I had got a plan which offered premium individual plan for ₹ 299/- yearly. Since it was a one time payment when my plan got over this 2nd February when I'm trying to find the same plan its ...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes