refund

[김형규]

Plan

Free/Premium

Country

south korea

Device

Galaxy 23 +

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

android

My Question or Issue

My free subscription ended today, November 23rd. It was automatically charged, but I haven't used the music streaming service since then. I'd like to request a refund.

[Billy-J]

Hey @김형규, thanks for reaching out to the Community!

I understand that you would like a refund. Please know that if a payment has already been processed on your account, canceling the subscription will not refund the payment, and your Premium will remain active until the next billing date. Any and all refund requests are handled by contacting Customer Support here.

Refunds can only be processed within a brief timeframe after the payment has been processed (date of purchase), and I would recommend making sure that you have all of your payment information on hand, as the Customer Support team will need that to verify your account. There is more information about refunds here.

Hope this helps. If you need further help, just let me know.