Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 185540 Views
- 116 replies
- 12 likes
- 185540 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 21094 Views
- 28 replies
- 4 likes
- 21094 Views
- 28 replies
- 4 likes
Superuser Contribution Why are you taking money from my account that I didn't authorize
I am being charged for something I didn't order
- I am being charged for something I didn't order
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- Moderator
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Superuser Contribution Premium working on phone but not on desktop - says I'm only Free
On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium. I'm not paying another £13.99 a month for this
- On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium. I'm not paying another £13.99 a month for this
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- Newbie
- 6216 Views
- 24 replies
- 0 likes
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Premium
- 6216 Views
- 24 replies
- 0 likes
Refund money
How can i return my money if i have paid today?
- How can i return my money if i have paid today?
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- Visitor
- 571 Views
- 3 replies
- 1 likes
- 571 Views
- 3 replies
- 1 likes
Superuser Contribution can not do payment through grameenphone mobile phone in Bangladesh.
[external link removed by Mod] Plan Premium CountryBangladesh Device android Samsung a15 Operating System Android My Question or Issuecan not do payment through grameenphone mobile phone in Bangladesh.
- [external link removed by Mod] Plan Premium Country Bangladesh Device android Samsung a15 Operating System Android My Question or Issue can not do payment through ...
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- Casual Listener
- 2389 Views
- 12 replies
- 0 likes
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Premium for Family
- 2389 Views
- 12 replies
- 0 likes
Changing country while still paying student plan rates
PlanStudentCountryIreland, changing to UK DevicePixel 7 Pro My Question or IssueMy payment failed so I want to switch to a card that is issued in the UK, however when I try and change the country it asks me to pay the full premium rate, whereas I sho...
- Plan Student Country Ireland, changing to UK Device Pixel 7 Pro My Question or Issue My payment failed so I want to switch to a card that is issued in the UK, however w...
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- Spotify Star
- 114 Views
- 1 replies
- 1 likes
- 114 Views
- 1 replies
- 1 likes
Payment
PlanPremiumCountryAzerbaijanDevice(iPhone 16 pro)Operating System(iOS 18.3.2) My Question or IssueI renewed my Spotify premium package on the 5th of the month, but I am still being asked to pay.
- Plan Premium Country Azerbaijan Device (iPhone 16 pro) Operating System (iOS 18.3.2) My Question or Issue I renewed my Spotify premium package on the 5th of the month, but I am still...
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- Spotify Star
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
Gift cards
I have a gift card for 3 months … why cant i add it to my account? do i need to cancel my subscription first
- I have a gift card for 3 months … why cant i add it to my account? do i need to cancel my subscription first
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- Spotify Star
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
Gift Card
I redeemed a gift card while in the 3 month free trial, that trial sees an end in 2 days, I want to know what will happen to the money in the card, will it automatically use it and give me another month?PlanFree Trial/PremiumUSA DeviceiPhone 14 ProOp...
- I redeemed a gift card while in the 3 month free trial, that trial sees an end in 2 days, I want to know what will happen to the money in the card, will it automatically use it and give me another mo...
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- Spotify Star
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Solved!! Unable to change to Premium Family plan
PlanPremium Individual (trial)CountryGermanyDeviceiPhone 11Operating System(iOS 18 My Question or IssueI am currently on a Premium Individual trial plan. I want to change my subscription to Premium Family however when I try it on the website, the res...
- Plan Premium Individual (trial) Country Germany Device iPhone 11 Operating System (iOS 18 My Question or Issue I am currently on a Premium Individual trial plan. I want to change my ...
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- Casual Listener
- 463 Views
- 6 replies
- 0 likes
- 463 Views
- 6 replies
- 0 likes
Superuser Contribution I signed up and had to cancel a free account under another email.
I signed up for Premium but phone kept logging in to old free account. Had to cancel and resubscribe and as a result, Spotify thinks I have already used my free 2 month trial even though I have not.
- I signed up for Premium but phone kept logging in to old free account. Had to cancel and resubscribe and as a result, Spotify thinks I have already used my free 2 month trial even though I have not.
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- Moderator
- 136 Views
- 1 replies
- 0 likes
- 136 Views
- 1 replies
- 0 likes
Quiero cancelar suscripción
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution He invited me to a premium duo, but it doesn't show me i have the plan.
I had a personal premium account. My dad had sent me an invite to the premium duo subscription. I clicked the link and it showed that i do have a duo subscription, i canceled the personal subscription but when i refreshed it, it shows that im not a p...
- I had a personal premium account. My dad had sent me an invite to the premium duo subscription. I clicked the link and it showed that i do have a duo subscription, i canceled the personal subscriptio...
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- Visitor
- 1245 Views
- 5 replies
- 0 likes
- 1245 Views
- 5 replies
- 0 likes
Superuser Contribution Is the 12 months for £99 gift card no longer available?
Hi, my subscription expires tomorrow and I was planning on renewing it with a 12 month gift card, as I did last year. However I've found it's no longer available to buy anywhere. Have Spotify stopped doing this? Thanks.
- Hi, my subscription expires tomorrow and I was planning on renewing it with a 12 month gift card, as I did last year. However I've found it's no longer available to buy anywhere. Have Spotify stopped...
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- Music Fan
- 771 Views
- 2 replies
- 1 likes
- 771 Views
- 2 replies
- 1 likes
2 charges. One for premium other unknown
PlatformPremium studentCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am being charged for 2 different charges from spotify. One charge is for the amoun...
- Platform Premium student Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I a...
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- Visitor
- 343 Views
- 2 replies
- 0 likes
- 343 Views
- 2 replies
- 0 likes
Superuser Contribution Google Play Payment on different account than Spotify
PlanPremiumCountrySpainDeviceXiaomi 11 Lite 5G NEOperating SystemAndroid My Question or IssueHello, I just subscribed to Premium using Google Play to manage the Subscription.I use Spotify by logging in with my Google account. What happened is that wh...
- Plan Premium Country Spain Device Xiaomi 11 Lite 5G NE Operating System Android My Question or Issue Hello, I just subscribed to Premium using Google Play to manage the Subscription....
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- Casual Listener
- 2589 Views
- 3 replies
- 0 likes
- 2589 Views
- 3 replies
- 0 likes
Fold Gift Card
PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 18 My Question or IssueI bought a Spotify gift card through Fold and it won’t redeem on Spotify. I’ve made sure I’ve checked support articles and also had a ticket open through Fold but they cou...
- Plan Premium Country USA Device iPhone 11 Operating System iOS 18 My Question or Issue I bought a Spotify gift card through Fold and it won’t redeem on Spotify. I’ve made sur...
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- Spotify Star
- 129 Views
- 1 replies
- 1 likes
- 129 Views
- 1 replies
- 1 likes
Can't join Spotify Duo
PlanPremium, recently switched to Premium DuoCountryCzechiaDeviceDesktop PC, Samsung Galaxy S21 FEOperating SystemWindows 10, Android 14 My Question or IssueMe and my brother are trying to get together into a Spotify Duo subscription, but due to a mi...
- Plan Premium, recently switched to Premium Duo Country Czechia Device Desktop PC, Samsung Galaxy S21 FE Operating System Windows 10, Android 14 My Question or Issue Me and my brother...
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- Spotify Star
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Premium Duo
PlanI have Free plan that will change to Premium individual tomorrow 21 March 2025. CountryPortugal Device(iPhone SE)Operating SystemiOS 15.4 Current: iOS 18.3.2 My Question or IssueI want to change plan to Premium Duo, starting tomorrow and I'm unab...
- Plan I have Free plan that will change to Premium individual tomorrow 21 March 2025. Country Portugal Device (iPhone SE) Operating System iOS 15.4 Current: iOS 18...
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- Spotify Star
- 108 Views
- 1 replies
- 0 likes
- 108 Views
- 1 replies
- 0 likes
1 month free subscription
The issue is that i got the 1 month free subscription and everything was working perfically fine and it was my first using premuim but the next day my account went back into free mode. I dont know what to do cause it was my first time using premium a...
- The issue is that i got the 1 month free subscription and everything was working perfically fine and it was my first using premuim but the next day my account went back into free mode. I don...
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- Spotify Star
- 170 Views
- 1 replies
- 0 likes
- 170 Views
- 1 replies
- 0 likes
Falha na verificação do endereço
PlanPremium DuoCountryBrasilDevice(iPhone 16, iPhone SE 2022)Operating SystemN/A.) My Question or IssueTemos uma assinatura Duo e recebemos um e-mail da Spotify para verificar o endereço. Ambos informamos o mesmo endereço e a aplicação afirma que os ...
- Plan Premium Duo Country Brasil Device (iPhone 16, iPhone SE 2022) Operating System N/A.) My Question or Issue Temos uma assinatura Duo e recebemos um e-mail da Spotify para ...
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- Spotify Star
- 106 Views
- 1 replies
- 0 likes
- 106 Views
- 1 replies
- 0 likes