Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 90105 Views
- 55 replies
- 5 likes
- 90105 Views
- 55 replies
- 5 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 11346 Views
- 24 replies
- 2 likes
- 11346 Views
- 24 replies
- 2 likes
Cannot find place to enter new credit card data
PlanPremiumCountryBrazilDeviceDesktop computerOperating SystemWindows 10 My Question or IssueI need to update my credit card information for monthly payments of a Premium Duo plan, but the instructions given at https://support.spotify.com/us/article/...
- Plan Premium Country Brazil Device Desktop computer Operating System Windows 10 My Question or Issue I need to update my credit card information for monthly payments of a Premium Duo...
-
-
- Spotify Star
- 121 Views
- 1 replies
- 1 likes
- 121 Views
- 1 replies
- 1 likes
Superuser Contribution Gift Cards not working after activation
I recently purchased five 3-month gift cards for family members. When I tried to create the account using the gift cards none of them worked. I took them back to the store where I purchased them and they advised that they could not reactivate them as...
- I recently purchased five 3-month gift cards for family members. When I tried to create the account using the gift cards none of them worked. I took them back to the store where I purchased them and ...
-
-
- Moderator
- 298 Views
- 4 replies
- 0 likes
- 298 Views
- 4 replies
- 0 likes
Can I switch from Premium Duo to a Premium Individual account for my son where I am the manager?
Current PlanPremium DuoCountryUSA My Question or Issue:I currently have a Premium Duo subscription where I am the manager and my son is the member. I do not use Spotify anymore. Is it possible for me to switch to an Individual Premium subscription fo...
- Current Plan Premium Duo Country USA My Question or Issue: I currently have a Premium Duo subscription where I am the manager and my son is the member. I do not use Spotify...
-
-
- Spotify Star
- 265 Views
- 3 replies
- 0 likes
- 265 Views
- 3 replies
- 0 likes
I am unable to pay for premium with Smart Load
PlanPremium IndividualCountryPhilippinesDeviceGoogle Pixel 7Operating SystemAndroid 14 My Question or IssueI am unable to pay for premium with my Smart load. I don't know why this is, as I was able to pay for it previously, and I have more than the a...
- Plan Premium Individual Country Philippines Device Google Pixel 7 Operating System Android 14 My Question or Issue I am unable to pay for premium with my Smart load. I don't know why...
-
-
- Newbie
- 2955 Views
- 5 replies
- 0 likes
- 2955 Views
- 5 replies
- 0 likes
Switch from PlayStore to direct Billing.
PlanFamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm going to close my Google account and currently pay for the Family plan through the PlayStore. H...
- Plan Family Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm going to ...
-
-
- Spotify Star
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
How can i stop subscribing a podcast (i’m paying 3$ extra / a month)
PlanPremiumCountryFinlandDeviceiPhone 14 pro maxOperating SystemiOS My Question or IssueHow can i stop subscribing a podcast, that costs extra money each month? They have already quit their podcast, so i want to stop subscribing it. How can i do that...
- Plan Premium Country Finland Device iPhone 14 pro max Operating System iOS My Question or Issue How can i stop subscribing a podcast, that costs extra money each month? ...
-
-
- Spotify Star
- 227 Views
- 1 replies
- 0 likes
- 227 Views
- 1 replies
- 0 likes
Can’t shuffle my music after paying for premium
I have subscribed for premium twice and I can’t listen to music without Ads, Ads keeps coming up and I can’t shuffle my music even while on premium. That’s not fair at all. And I just subscribed for a year.
- I have subscribed for premium twice and I can’t listen to music without Ads, Ads keeps coming up and I can’t shuffle my music even while on premium. That’s not fair at all. And I just subscribed for ...
-
-
- Spotify Star
- 232 Views
- 3 replies
- 0 likes
- 232 Views
- 3 replies
- 0 likes
Spotify Premium plan switched from Family to Duo and now my partner has been kicked from my plan.
PlanPremium Family -> DuoCountryUSA My Question or IssueI switched my payment plan from Family to Duo. This caused my partner who was the only one on the Family plan at the time to get kicked from the plan after the transition. After being notified o...
- Plan Premium Family -> Duo Country USA My Question or Issue I switched my payment plan from Family to Duo. This caused my partner who was the only one on the Family plan at the time t...
-
-
- Spotify Star
- 254 Views
- 1 replies
- 1 likes
- 254 Views
- 1 replies
- 1 likes
Changed from Premium Family to Duo, Cannot Add Members
PlanPremium DuoCountryUSA My Question or IssueRecently switched accounts from Premium Family to Premium Duo. I (the account holder) tried inviting my wife, and she is receiving an error when accepting the invite. The app states it cannot verify her a...
- Plan Premium Duo Country USA My Question or Issue Recently switched accounts from Premium Family to Premium Duo. I (the account holder) tried inviting my wife, and she is receiving an er...
-
-
- Spotify Star
- 567 Views
- 6 replies
- 0 likes
- 567 Views
- 6 replies
- 0 likes
Superuser Contribution I'm not receiving a PIN number when I try to pay by Carrier
I'm try to pay for my Duo Premium plan by my orange line number and for the 4th time in a row the app asked for verification by sending a PIN number and I'm not receiving it and I know my phone number is right
- I'm try to pay for my Duo Premium plan by my orange line number and for the 4th time in a row the app asked for verification by sending a PIN number and I'm not receiving it and I know my phone numbe...
-
-
- Visitor
- 348 Views
- 4 replies
- 0 likes
- 348 Views
- 4 replies
- 0 likes
Switch back from Duo to individual does not refund voucher months
Hey there, I accidentally switched to Duo when I had 12 months of individual premium already paid for with a voucher. I now only have 6 months in Duo. Reverting back to individual still shows only 6 months of premium left. I want my original 12 month...
- Hey there, I accidentally switched to Duo when I had 12 months of individual premium already paid for with a voucher. I now only have 6 months in Duo. Reverting back to individual still shows only 6 ...
-
-
- Spotify Star
- 197 Views
- 1 replies
- 0 likes
- 197 Views
- 1 replies
- 0 likes
anyone help me plz i have trouble with premium subscription, I subscrib on 9augst n stil not active
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
How do I deactivate my Hulu subscription through Spotify?
I originally made the Hulu account many, many years ago when I had a student Spotify account. I now have a premium Spotify account and still use this Hulu with ads account. I would like to upgrade to Hulu without ads and I cannot figure out how to de...
- I originally made the Hulu account many, many years ago when I had a student Spotify account. I now have a premium Spotify account and still use this Hulu with ads account. I would like to upgrade t...
-
-
- Spotify Star
- 206 Views
- 1 replies
- 1 likes
- 206 Views
- 1 replies
- 1 likes
Can't sign up for Spotify Premium-- I have used a free trial in the past
PlanFree --> trying to buy student premiumCountryUS My Question or IssueI am trying to pay for a student subscription to Spotify, but I have used a free trial in the past, and every link to sign up for premium includes a promotion for a three month t...
- Plan Free --> trying to buy student premium Country US My Question or Issue I am trying to pay for a student subscription to Spotify, but I have used a free trial in the past, and eve...
-
-
- Spotify Star
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Australian account being charged in internationally currency (£GBP)
PlanPremium FamilyCountryAustralia My Question or IssueI am and always have been based in Aus with a family subscription which should be $17.99. I have recently noticed that for the last year, from October 2019, I have been charged the AUD equivalent...
- Plan Premium Family Country Australia My Question or Issue I am and always have been based in Aus with a family subscription which should be $17.99. I have recently noticed that for the ...
-
-
- Visitor
- 905 Views
- 5 replies
- 0 likes
- 905 Views
- 5 replies
- 0 likes
Solved!! From Family Plan to Premium Duo Plan
PlanPremium DuoCountryUS My Question or IssueI've long had a family plan. My kids no longer use Spotify so I wanted it for just my wife and me. I've switched to Premium Duo and sent her an invitation. But if she accepts, does she retain her old accou...
- Plan Premium Duo Country US My Question or Issue I've long had a family plan. My kids no longer use Spotify so I wanted it for just my wife and me. I've switched to Premium Duo a...
-
-
- Casual Listener
- 220 Views
- 2 replies
- 0 likes
- 220 Views
- 2 replies
- 0 likes
Can't change country in settings
Hello everyone. Recently I moved to Armenia. And now I need to update my credit card information to subscribe for my premium plan. But I can't change my country in settings. It's just a blocked field.I'm not using any VPN. My country is right in comp...
- Hello everyone. Recently I moved to Armenia. And now I need to update my credit card information to subscribe for my premium plan. But I can't change my country in settings. It's ju...
-
-
- Newbie
- 246 Views
- 2 replies
- 0 likes
- 246 Views
- 2 replies
- 0 likes
Solved!! how to re-subscribe to family plan
We have subscribed to family plan for many years. This month the debit card expired and the spotify payment failed. When we try to update the card details, the only plan offered is premium (for one person). How can we re-activate the family plan that...
- We have subscribed to family plan for many years. This month the debit card expired and the spotify payment failed. When we try to update the card details, the only plan offered is premiu...
-
-
- Rising Star 4
- 212 Views
- 3 replies
- 1 likes
- 212 Views
- 3 replies
- 1 likes
My country is not in the list to start a premium
Hi, I’m trying to do the individual premium, I put my street and my city, but when I’m want to put my country I only have the states of US and I’m not from US, I’m not in the US. I try to put my country but it doesn’t work.
- Hi, I’m trying to do the individual premium, I put my street and my city, but when I’m want to put my country I only have the states of US and I’m not from US, I’m not in the US. I try to put ...
-
-
- Spotify Star
- 92 Views
- 1 replies
- 0 likes
- 92 Views
- 1 replies
- 0 likes
Spotify took my music down for artificial streaming and i only used wheel of playlist
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Visitor
- 219 Views
- 3 replies
- 0 likes
- 219 Views
- 3 replies
- 0 likes