Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hi SpotifyMy husband and I have a duo subscription, however we are not able to listen to music at the same time. When someone is listening and the other one wants to listen to music, the other persons music stops. What do we do?BrLouise
PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...
I have been charged premium twice every month and I only have one subscription
PlanPremium DuoMy Question or IssueHi,Is it possible for me to set up a duo account for my 2 teenagers to share?I will be paying but it seems that if i set it up then the Duo would be me and 1 other, can I not be a member and just a manger of the Duo...
Hello there I cancelled my subscription and this month money was still taken out please check my account and refund my funds I would appreciate it thank you and have a great day
How I cancel subscription for soundtrap. I cant find anything there and bcoz it's Spotify's platform so I'm asking here. Thanks
i have monthly deducted from my gcash account since 2021 and when i open my spotify its not premium!
PianofortePremio La mia domanda o il mio problemabuongiorno ho un abbonamento premium con scadenza maggio 2022 come mai ho pubblicità durante l'ascolto?
PlanPremiumCountryECUADORDeviceiPhone SE 2020Operating SystemiOS 15I contracted a family plan of 9.99 on Monday, April 11, 2022, which was debited from my account using a debit card, which you can see in the first photo, on Tuesday, April 19, 2022, i...
I recently bought a Samsung tab s8 and am trying to redeem my 3 month premium and once I filled out my information it says "something went wrong. Please try again." I've looked for anything that could help me but nothing has worked.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Recebi um e-mail dizendo que se voltasse a ser Premium teria 3 meses gratos , qdo tentei ativar a promoção foi cobrado 7,00 e não ativou o prêmium
Hello I recently saw in my bank account that I have paid twice my monthly subscription - i do not understand the issue and called my bank but they cannot provide the help - What is the solution you can give me and how can I stop paying twice, please....
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
So every month Spotify has been charging me an individual plan and a duo plan and I have to pay for both and it's been getting quite annoying, any help, also this is on the same account
i have the premium option DUO active and operating in APP, 8I have just updated my payment details) but I am unable to access on the web app cause the email seems to be associated to a different username with no options activated.
I have receive a free 3 month premium offer. I try to upgrade but I received a message that I am not eligible.
This has happened before, I've gotten nowhere, so how do I get the 10.00 back beings this company is a ghost company??
se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este mes que ya pague
Pretendo assinar o premium agora, mas não se for perder as músicas que já tenho aqui.
Env: prod