Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5861 Views
  • 23 replies
  • 2 likes
  • 5861 Views
  • 23 replies
  • 2 likes

I fo have problem with address for Duo plan

PlanFree/PremiumCountrySlovakiaDeviceOnePlus Nord 2 5GOperating SystemOxygen OS 13 My Question or IssueMy husband is trying to invite me to his premium plan Duo but first I have to confirm my address. my account is set up for Slovakia, same as my hus...

  • Visitor
  • Plan Free/Premium Country Slovakia Device OnePlus Nord 2 5G Operating System Oxygen OS 13   My Question or Issue My husband is trying to invite me to his premium plan Duo but first I h...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Spotify Premium with Card from store

PlanPremiumCountryGermanyDevice(Samsung Galaxy A20e)Operating System(Android) My Question or IssueHello, almost exactly a year ago I bought Spotify Premium in a store for €100 and my subscription is about to expire. I only have a few days left and I ...

  • Visitor
  • Plan Premium Country Germany Device (Samsung Galaxy A20e) Operating System (Android)   My Question or Issue Hello, almost exactly a year ago I bought Spotify Premium in a store for €10...
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Cuando quiero pagar Spotify me sale un error.

(No reúnes los requisitos de este plan. Aquí tienes otras formas de pasarte a Premium.) Este es el error que me sale.

  • Newbie
  • (No reúnes los requisitos de este plan. Aquí tienes otras formas de pasarte a Premium.) Este es el error que me sale.  
  • Bittencourt
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

I forgot to cancel my free trial

As it seems in the title, I forgot to cancel my free trial and has just took Premium payment from my card. If I cancel my Premium membership now, can I get a refund?

  • Casual Listener
  • As it seems in the title, I forgot to cancel my free trial and has just took Premium payment from my card. If I cancel my Premium membership now, can I get a refund?
  • JamesLittleman
  • Newbie
  • 99 Views
  • 2 replies
  • 0 likes
  • 99 Views
  • 2 replies
  • 0 likes

Superuser Contribution How come all my playlists disappeared after after I upgraded to Premium?

After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the playlists come back? pls help! i had so many songs on m...

  • Visitor
  • After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the play...
  • AdamDam
  • Spotify Star
  • 2454 Views
  • 8 replies
  • 0 likes
  • 2454 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution How to remove podcasts from my apps?

My apps on Windows 11 and on Android 14 show various podcasts as well as music titles. I subscribed to a few of the podcasts but have since found a podcast player I like more. How can I remove the podcast listings shown on my app screens? I can't eve...

  • Regular
  • My apps on Windows 11 and on Android 14 show various podcasts as well as music titles. I subscribed to a few of the podcasts but have since found a podcast player I like more. How can I remove the ...
  • OneDave1
  • Regular
  • 213 Views
  • 5 replies
  • 0 likes
  • 213 Views
  • 5 replies
  • 0 likes

I can’t get my premium I paid for

I’m not sure the email is the most recent one I may have 2 accounts

  • Visitor
  • I’m not sure the email is the most recent one I may have 2 accounts
  • PhantomNoobs
  • Newbie
  • 107 Views
  • 3 replies
  • 0 likes
  • 107 Views
  • 3 replies
  • 0 likes

can I "transfer" my Deezer playlists to my Spotify account?

Hello,I would like to leave Deezer and join Spotify. In this process, I have two questions:Is there a way to "transfer" my Deezer playlists to my Spotify account?I would like to subscribe to the Duo plan. Are the first two months also free? Or is the...

  • Visitor
  • Hello, I would like to leave Deezer and join Spotify. In this process, I have two questions: Is there a way to "transfer" my Deezer playlists to my Spotify account? I would like to subscribe t...
  • James_Smith_
  • Regular
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

Switch from crédit card to gift card

I would like to pay the next 12 month with 2 gift card "Spotify e'carte cadeau par Freemiumplay". How can I switch the automatic transfer to using the 2 gift cards?

  • Visitor
  • I would like to pay the next 12 month with 2 gift card "Spotify e'carte cadeau par Freemiumplay". How can I switch the automatic transfer to using the 2 gift cards?
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Gift Card

PlanFree/PremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI am currently a premium subscriber until 20 August 2024 having previous registered a 12 month gift card. I have bought another gift card for a further 12 month subscript...

  • Regular
  • Plan Free/Premium Country UK Device PC Operating System Windows 10   My Question or Issue I am currently a premium subscriber until 20 August 2024 having previous registered a 12 month...
  • Maxim
  • Spotify Star
  • 190 Views
  • 4 replies
  • 0 likes
  • 190 Views
  • 4 replies
  • 0 likes

Individual premium plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Country DeviceMoto 5G stylus Operating System My Question or IssueIs there a yearly subscription price for Individual premium ...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.  Plan   Country   Device Moto 5G stylus    Oper...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Spotify Billing Issue: Continued Charges Despite Plan Change

PlanDuo premiumCountryGuatemalaDevicePoco X3 proOperating SystemMIUI 12, android 11 My Question or IssueI had a Duo plan that I was paying for, which cost 8 dollars. After I canceled it as recommended directly by Spotify, I joined a Family plan which...

  • Visitor
  • Plan Duo premium Country Guatemala Device Poco X3 pro Operating System MIUI 12, android 11   My Question or Issue I had a Duo plan that I was paying for, which cost 8 dollars. After I ...
  • osornios
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

CAMBIE MI PREMIUM INDIVIDUAL POR FAMILIAR

Cambie mi suscripción individual por una familiar, y ahora estoy pagando tanto la familair como la individual, y ya busqué cancelar la individual pero están vinculadas al mismo correo, no se como solucionar esto

  • Visitor
  • Cambie mi suscripción individual por una familiar, y ahora estoy pagando tanto la familair como la individual, y ya busqué cancelar la individual pero están vinculadas al mismo correo, no se como sol...
  • osornios
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

can't read all of the numbers on the gift card

I can't redeem all of the digits on the gift cardI think I am only missing 0ne letter.

  • Visitor
  • I can't redeem all of the digits on the gift card I think I am only missing 0ne letter.
  • gazton
  • Visitor
  • 492 Views
  • 3 replies
  • 0 likes
  • 492 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment Successful but Premium Not Activated

Country : IndiaOperating System: Android Pie My Question or Issue I paid one year plan using UPI payment method, the amount is deducted from my account but premium is not activated in my account.

  • Regular
  • Country : India Operating System: Android Pie   My Question or Issue   I paid one year plan using UPI payment method, the amount is deducted from my account but premium is not activate...
  • MartinT
  • Moderator
  • 872 Views
  • 5 replies
  • 1 likes
  • 872 Views
  • 5 replies
  • 1 likes

I can’t cancel my Premium account of orange Egypt and keep charging for it

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ygyglope
  • Visitor
  • 408 Views
  • 2 replies
  • 0 likes
  • 408 Views
  • 2 replies
  • 0 likes

Re: Premium Duo doesn't work

Hello, I have à similaires problems. My girlfriend have a Frebch account me a italian account. I update to French payement, but m'y Profil IS still on Italian account and I can't change my country. How can I solve this ?

  • Visitor
  • Hello, I have à similaires problems. My girlfriend have a Frebch account me a italian account. I update to French payement, but m'y Profil IS still on Italian account and I can't change my country. H...
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Duo plan not working

My Question or IssueSo, I chose Duo premium plan and when I share my invite link to my friend who lives with me it doesn’t work. She types the same address as the one in my phone and it says that we need to live together and we are living together. C...

  • Visitor
  • My Question or Issue So, I chose Duo premium plan and when I share my invite link to my friend who lives with me it doesn’t work. She types the same address as the one in my phone and it says that w...
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes