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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48622 Views
  • 21 replies
  • 4 likes
  • 48622 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30360 Views
  • 19 replies
  • 2 likes
  • 30360 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20976 Views
  • 6 replies
  • 1 likes
  • 20976 Views
  • 6 replies
  • 1 likes

Superuser Contribution Duo problem

Hi SpotifyMy husband and I have a duo subscription, however we are not able to listen to music at the same time. When someone is listening and the other one wants to listen to music, the other persons music stops. What do we do?BrLouise

  • Newbie
  • Hi Spotify My husband and I have a duo subscription, however we are not able to listen to music at the same time. When someone is listening and the other one wants to listen to music, the other pers...
  • OscarDC
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Solved!! Debit Card Payment Failed

PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...

  • Casual Listener
  • Plan Free/Premium Country Singapore Device Pixel 3 XL Operating System Android 10   My Question or Issue I have been trying to subscribe to Spotify premium, and everytime I enter my de...
  • Werewolves
  • Visitor
  • 14921 Views
  • 6 replies
  • 1 likes
  • card
    debit
    Debit Card
    failed
    Payment
    Payment Problems
    Premium
  • 14921 Views
  • 6 replies
  • 1 likes

I’ve been charged twice

I have been charged premium twice every month and I only have one subscription

  • Visitor
  • I have been charged premium twice every month and I only have one subscription
  • Ximzend
  • Roadie
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Duo account for my teenage kids

PlanPremium DuoMy Question or IssueHi,Is it possible for me to set up a duo account for my 2 teenagers to share?I will be paying but it seems that if i set it up then the Duo would be me and 1 other, can I not be a member and just a manger of the Duo...

  • Newbie
  • Plan Premium Duo My Question or Issue Hi, Is it possible for me to set up a duo account for my 2 teenagers to share? I will be paying but it seems that if i set it up then the Duo would be me an...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Need payment back

Hello there I cancelled my subscription and this month money was still taken out please check my account and refund my funds I would appreciate it thank you and have a great day

  • Visitor
  • Hello there I cancelled my subscription and this month money was still taken out please check my account and refund my funds I would appreciate  it thank you and have a great day
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel subscription

How I cancel subscription for soundtrap. I cant find anything there and bcoz it's Spotify's platform so I'm asking here. Thanks

  • Visitor
  • How I cancel subscription for soundtrap. I cant find anything there and bcoz it's Spotify's platform so I'm asking here. Thanks 
  • OscarDC
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution hello

i have monthly deducted from my gcash account since 2021 and when i open my spotify its not premium!

  • Visitor
  • i have monthly deducted from my gcash account since 2021 and when i open my spotify its not premium!
  • OscarDC
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution pubblicità

PianofortePremio La mia domanda o il mio problemabuongiorno ho un abbonamento premium con scadenza maggio 2022 come mai ho pubblicità durante l'ascolto?

  • Visitor
  •   Pianoforte Premio     La mia domanda o il mio problema buongiorno ho un abbonamento premium con scadenza maggio 2022 come mai ho pubblicità durante l'ascolto?
  • Elena
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify stockholm debit

PlanPremiumCountryECUADORDeviceiPhone SE 2020Operating SystemiOS 15I contracted a family plan of 9.99 on Monday, April 11, 2022, which was debited from my account using a debit card, which you can see in the first photo, on Tuesday, April 19, 2022, i...

  • Newbie
  • Plan Premium Country ECUADOR Device iPhone SE 2020 Operating System iOS 15 I contracted a family plan of 9.99 on Monday, April 11, 2022, which was debited from my account using a debit card...
  • Elena
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution My 3 months of free spotify premium for Samsung won't go through

I recently bought a Samsung tab s8 and am trying to redeem my 3 month premium and once I filled out my information it says "something went wrong. Please try again." I've looked for anything that could help me but nothing has worked.

  • Visitor
  • I recently bought a Samsung tab s8 and am trying to redeem my 3 month premium and once I filled out my information it says "something went wrong. Please try again." I've looked for anything that coul...
  • Alex
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a premium account on my mobile plan, but cannot go into premium mode on my PC?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pq me cobraram 7,00 qdo tentei fazer o teste de 3 meses gratis?

Recebi um e-mail dizendo que se voltasse a ser Premium teria 3 meses gratos , qdo tentei ativar a promoção foi cobrado 7,00 e não ativou o prêmium

  • Visitor
  • Recebi um e-mail dizendo que se voltasse a ser Premium teria 3 meses gratos , qdo tentei ativar a promoção foi cobrado 7,00 e não ativou o prêmium
  • Alex
  • Moderator
  • 98 Views
  • 3 replies
  • 0 likes
  • 98 Views
  • 3 replies
  • 0 likes

HELP// Payment issue

Hello I recently saw in my bank account that I have paid twice my monthly subscription - i do not understand the issue and called my bank but they cannot provide the help - What is the solution you can give me and how can I stop paying twice, please....

  • Visitor
  • Hello   I recently saw in my bank account that I have paid twice my monthly subscription - i do not understand the issue  and called my bank but they cannot provide the help - What is the...
  • Billy-J
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Subscription not renewed after payment has been made

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Plans

So every month Spotify has been charging me an individual plan and a duo plan and I have to pay for both and it's been getting quite annoying, any help, also this is on the same account

  • Casual Listener
  • So every month Spotify has been charging me an individual plan and a duo plan and I have to pay for both and it's been getting quite annoying, any help, also this is on the same account  
  • Billy-J
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution username not seeing the premium option activated

i have the premium option DUO active and operating in APP, 8I have just updated my payment details) but I am unable to access on the web app cause the email seems to be associated to a different username with no options activated.

  • Visitor
  • i have the premium option DUO active and operating in APP, 8I have just updated my payment details) but I am unable to access on the web app cause the email seems to be associated to a different use...
  • Julian
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have had premium service, I've been billed twice this month a week apart

This has happened before, I've gotten nowhere, so how do I get the 10.00 back beings this company is a ghost company??

  • Visitor
  • This has happened before, I've gotten nowhere, so how do I get the 10.00 back beings this company is a ghost company??
  • Jeremy
  • Moderator
  • 65 Views
  • 3 replies
  • 0 likes
  • 65 Views
  • 3 replies
  • 0 likes

Superuser Contribution quiero reactivar mi plan premium que ya pague y cancele sin querer

se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este mes que ya pague

  • Casual Listener
  • se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este...
  • Deterock
  • Casual Listener
  • 64 Views
  • 2 replies
  • 0 likes
  • 64 Views
  • 2 replies
  • 0 likes

Env: prod