Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 185540 Views
  • 116 replies
  • 12 likes
  • 185540 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21094 Views
  • 28 replies
  • 4 likes
  • 21094 Views
  • 28 replies
  • 4 likes

Superuser Contribution Premium working on phone but not on desktop - says I'm only Free

On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium. I'm not paying another £13.99 a month for this

  • Visitor
  • On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium.   I'm not paying another £13.99 a month for this
  • Gary77
  • Newbie
  • 6216 Views
  • 24 replies
  • 0 likes
  • Premium
  • 6216 Views
  • 24 replies
  • 0 likes

Refund money

How can i return my money if i have paid today?

  • Visitor
  • How can i return my money if i have paid today?
  • micAelamonzon
  • Visitor
  • 571 Views
  • 3 replies
  • 1 likes
  • 571 Views
  • 3 replies
  • 1 likes

Superuser Contribution can not do payment through grameenphone mobile phone in Bangladesh.

[external link removed by Mod] Plan Premium CountryBangladesh Device android Samsung a15 Operating System Android My Question or Issuecan not do payment through grameenphone mobile phone in Bangladesh.

  • Casual Listener
  • [external link removed by Mod] Plan Premium Country Bangladesh   Device android Samsung a15 Operating System Android   My Question or Issue can not do payment through ...
  • Sawon
  • Casual Listener
  • 2389 Views
  • 12 replies
  • 0 likes
  • Premium for Family
  • 2389 Views
  • 12 replies
  • 0 likes

Changing country while still paying student plan rates

PlanStudentCountryIreland, changing to UK DevicePixel 7 Pro My Question or IssueMy payment failed so I want to switch to a card that is issued in the UK, however when I try and change the country it asks me to pay the full premium rate, whereas I sho...

  • Visitor
  •   Plan Student Country Ireland, changing to UK   Device Pixel 7 Pro   My Question or Issue My payment failed so I want to switch to a card that is issued in the UK, however w...
  • Billy-J
  • Spotify Star
  • 114 Views
  • 1 replies
  • 1 likes
  • 114 Views
  • 1 replies
  • 1 likes

Payment

PlanPremiumCountryAzerbaijanDevice(iPhone 16 pro)Operating System(iOS 18.3.2) My Question or IssueI renewed my Spotify premium package on the 5th of the month, but I am still being asked to pay.

  • Newbie
  • Plan Premium Country Azerbaijan Device (iPhone 16 pro) Operating System (iOS 18.3.2)   My Question or Issue I renewed my Spotify premium package on the 5th of the month, but I am still...
  • Billy-J
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Gift cards

I have a gift card for 3 months … why cant i add it to my account? do i need to cancel my subscription first

  • Visitor
  • I have a gift card for 3 months … why cant i add it to my account?  do i need to cancel my subscription first      
  • Billy-J
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Gift Card

I redeemed a gift card while in the 3 month free trial, that trial sees an end in 2 days, I want to know what will happen to the money in the card, will it automatically use it and give me another month?PlanFree Trial/PremiumUSA DeviceiPhone 14 ProOp...

  • Casual Listener
  • I redeemed a gift card while in the 3 month free trial, that trial sees an end in 2 days, I want to know what will happen to the money in the card, will it automatically use it and give me another mo...
  • Billy-J
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change to Premium Family plan

PlanPremium Individual (trial)CountryGermanyDeviceiPhone 11Operating System(iOS 18 My Question or IssueI am currently on a Premium Individual trial plan. I want to change my subscription to Premium Family however when I try it on the website, the res...

  • Casual Listener
  • Plan Premium Individual (trial) Country Germany Device iPhone 11 Operating System (iOS 18   My Question or Issue I am currently on a Premium Individual trial plan. I want to change my ...
  • jonathanarcher
  • Casual Listener
  • 463 Views
  • 6 replies
  • 0 likes
  • 463 Views
  • 6 replies
  • 0 likes

Superuser Contribution I signed up and had to cancel a free account under another email.

I signed up for Premium but phone kept logging in to old free account. Had to cancel and resubscribe and as a result, Spotify thinks I have already used my free 2 month trial even though I have not.

  • Visitor
  • I signed up for Premium but phone kept logging in to old free account. Had to cancel and resubscribe and as a result, Spotify thinks I have already used my free 2 month trial even though I have not.
  • Yordan
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Quiero cancelar suscripción

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDamon
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution He invited me to a premium duo, but it doesn't show me i have the plan.

I had a personal premium account. My dad had sent me an invite to the premium duo subscription. I clicked the link and it showed that i do have a duo subscription, i canceled the personal subscription but when i refreshed it, it shows that im not a p...

  • Casual Listener
  • I had a personal premium account. My dad had sent me an invite to the premium duo subscription. I clicked the link and it showed that i do have a duo subscription, i canceled the personal subscriptio...
  • Theyluvamelia
  • Visitor
  • 1245 Views
  • 5 replies
  • 0 likes
  • 1245 Views
  • 5 replies
  • 0 likes

Superuser Contribution Is the 12 months for £99 gift card no longer available?

Hi, my subscription expires tomorrow and I was planning on renewing it with a 12 month gift card, as I did last year. However I've found it's no longer available to buy anywhere. Have Spotify stopped doing this? Thanks.

  • Music Fan
  • Hi, my subscription expires tomorrow and I was planning on renewing it with a 12 month gift card, as I did last year. However I've found it's no longer available to buy anywhere. Have Spotify stopped...
  • stupidmaninthewindow
  • Music Fan
  • 771 Views
  • 2 replies
  • 1 likes
  • 771 Views
  • 2 replies
  • 1 likes

2 charges. One for premium other unknown

PlatformPremium studentCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am being charged for 2 different charges from spotify. One charge is for the amoun...

  • Newbie
  • Platform Premium student Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I a...
  • ardianarocha
  • Visitor
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

Superuser Contribution Google Play Payment on different account than Spotify

PlanPremiumCountrySpainDeviceXiaomi 11 Lite 5G NEOperating SystemAndroid My Question or IssueHello, I just subscribed to Premium using Google Play to manage the Subscription.I use Spotify by logging in with my Google account. What happened is that wh...

  • Visitor
  • Plan Premium Country Spain Device Xiaomi 11 Lite 5G NE Operating System Android   My Question or Issue Hello, I just subscribed to Premium using Google Play to manage the Subscription....
  • helloaby
  • Casual Listener
  • 2589 Views
  • 3 replies
  • 0 likes
  • 2589 Views
  • 3 replies
  • 0 likes

Fold Gift Card

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 18 My Question or IssueI bought a Spotify gift card through Fold and it won’t redeem on Spotify. I’ve made sure I’ve checked support articles and also had a ticket open through Fold but they cou...

  • Visitor
  •   Plan Premium Country USA Device iPhone 11 Operating System iOS 18   My Question or Issue I bought a Spotify gift card through Fold and it won’t redeem on Spotify. I’ve made sur...
  • ribezaz
  • Spotify Star
  • 129 Views
  • 1 replies
  • 1 likes
  • 129 Views
  • 1 replies
  • 1 likes

Can't join Spotify Duo

PlanPremium, recently switched to Premium DuoCountryCzechiaDeviceDesktop PC, Samsung Galaxy S21 FEOperating SystemWindows 10, Android 14 My Question or IssueMe and my brother are trying to get together into a Spotify Duo subscription, but due to a mi...

  • Newbie
  • Plan Premium, recently switched to Premium Duo Country Czechia Device Desktop PC, Samsung Galaxy S21 FE Operating System Windows 10, Android 14   My Question or Issue Me and my brother...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Premium Duo

PlanI have Free plan that will change to Premium individual tomorrow 21 March 2025. CountryPortugal Device(iPhone SE)Operating SystemiOS 15.4 Current: iOS 18.3.2 My Question or IssueI want to change plan to Premium Duo, starting tomorrow and I'm unab...

  • Visitor
  •   Plan I have Free plan  that will change to Premium individual tomorrow 21 March 2025.   Country Portugal   Device (iPhone SE) Operating System iOS 15.4 Current: iOS 18...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

1 month free subscription

The issue is that i got the 1 month free subscription and everything was working perfically fine and it was my first using premuim but the next day my account went back into free mode. I dont know what to do cause it was my first time using premium a...

  • Visitor
  • The issue is that i got the 1 month free subscription and everything was working perfically fine and it was my first using premuim but the next day my account went back into free mode.   I don...
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Falha na verificação do endereço

PlanPremium DuoCountryBrasilDevice(iPhone 16, iPhone SE 2022)Operating SystemN/A.) My Question or IssueTemos uma assinatura Duo e recebemos um e-mail da Spotify para verificar o endereço. Ambos informamos o mesmo endereço e a aplicação afirma que os ...

  • Visitor
  •   Plan Premium Duo Country Brasil Device (iPhone 16, iPhone SE 2022) Operating System N/A.)   My Question or Issue Temos uma assinatura Duo e recebemos um e-mail da Spotify para ...
  • Billy-J
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes