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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16981 Views
  • 27 replies
  • 4 likes
  • 16981 Views
  • 27 replies
  • 4 likes

Solved!!Superuser Contribution I have spotify duo but still getting ads between episodes of podcasts

PlanPremiumCountryUnited KingdomDeviceSamsung Devices, Windows AppOperating SystemAndroid Oreo, Windows 10 My Question or IssueEven though me and my partner pay for spotify duo each, my account is logged into and it says that I have premium, I'm gett...

  • Newbie
  • Plan Premium Country United Kingdom Device Samsung Devices, Windows App Operating System Android Oreo, Windows 10   My Question or Issue Even though me and my partner pay for spot...
  • 31c2bkxwefobdq7blgpn
  • Casual Listener
  • 237 Views
  • 2 replies
  • 1 likes
  • 237 Views
  • 2 replies
  • 1 likes

Switching from Premium Individual to Student

I am trying to switch my plan from premium individual to student plan but it is not letting me. Anytime that I click change plan and on the student one it is requiring me to add payment information but I have already applied a gift card when signing ...

  • Newbie
  • I am trying to switch my plan from premium individual to student plan but it is not letting me. Anytime that I click change plan and on the student one it is requiring me to add payment information b...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

The wrong card was charged

The wrong card was charged and I want it to charge another one, how do i get my money back and charge the card that I want

  • Visitor
  • The wrong card was charged and I want it to charge another one, how do i get my money back and charge the card that I want
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Price Increase next month

PlanPremiumCountryUSA My Question or IssueWhy are rates increasing for Spotify premium? Can we get a detailed explanation of why? It doesn't look like any new features are being added or anything about the subscription is being improved, it will just...

  • Visitor
  • Plan Premium Country USA   My Question or Issue Why are rates increasing for Spotify premium? Can we get a detailed explanation of why? It doesn't look like any new features are being adde...
  • ronwills1965
  • Regular
  • 603 Views
  • 3 replies
  • 1 likes
  • 603 Views
  • 3 replies
  • 1 likes

Superuser Contribution I want avail my 12 month free premium plan when I bought pixel 8 I have get

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

spotify premium gift card redeemed to wrong account

Hi, I went into spotify to redeem my gift card. It said to go to the redeem page on the website, and I was in the wrong account. I went to change accounts, changed it and went back to the redeem page in that account. However, after redeeming it didn'...

  • Visitor
  • Hi, I went into spotify to redeem my gift card. It said to go to the redeem page on the website, and I was in the wrong account. I went to change accounts, changed it and went back to the redeem page...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Spotify claims I don't have premium, but I do.

EDIT: Nevermind. I resolved the issue. My operator decided to drop the service of offering spotify. That's why it was cancelled.

  • Regular
  • EDIT: Nevermind. I resolved the issue. My operator decided to drop the service of offering spotify. That's why it was cancelled.
  • osornios
  • Spotify Star
  • 127 Views
  • 1 replies
  • 1 likes
  • 127 Views
  • 1 replies
  • 1 likes

Tried to cancel, but it won't take effect for months

I have Spotify Premium Individual in the USA. I want to cancel my Premium account. When I try to cancel my subscription, the site says it will cancel on May 2 2025 instead of at the end of this billing period. I want to cancel it now. I pay monthly f...

  • Newbie
  • I have Spotify Premium Individual in the USA.   I want to cancel my Premium account. When I try to cancel my subscription, the site says it will cancel on May 2 2025 instead of at the end of t...
  • osornios
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

No se acredita spotify premiun puesto que fue un pago unico

Te explico yo actualmente me encuentro en bolivia y quería comprárme el premiun en spotify, la cuestión es que logré realizar un único pago desde pagofacil (Argentina ya que es ahí donde resido) pero sigo teniendo el plan gratuito, cual puede ser el ...

  • Visitor
  • Te explico yo actualmente me encuentro en bolivia y quería comprárme el premiun en spotify, la cuestión es que logré realizar un único pago desde pagofacil (Argentina ya que es ahí donde resido) pero...
  • osornios
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invited to family plan, but still being charged for my premium

I had my own premium account but I was invited to a family plan which i joined. I thought my premium would automatically be switched over as i couldn’t find anywhere to cancel. I’m still being charged £9.99 even though my brother is paying for the fa...

  • Visitor
  • I had my own premium account but I was invited to a family plan which i joined. I thought my premium would automatically be switched over as i couldn’t find anywhere to cancel. I’m still being charge...
  • caroaraiza
  • Visitor
  • 2140 Views
  • 2 replies
  • 0 likes
  • 2140 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo not working for partner

PlanpremiumCountryCanadaDeviceiphone 11 & macbook air Operating SystemiOS My Question or IssueI switched to premium duo for me and my partner but his spotify still has the commercials and hes unable to access our playlists. If i'm paying for premium ...

  • Casual Listener
  • Plan premium Country Canada Device iphone 11 & macbook air  Operating System iOS   My Question or Issue I switched to premium duo for me and my partner but his spotify still h...
  • Not applicable
  • 19335 Views
  • 19 replies
  • 0 likes
  • 19335 Views
  • 19 replies
  • 0 likes

Superuser Contribution Your payment method and country don't match

PlanFree/PremiumCountryEthiopiaDevice(iPhone 15) My Question or IssueWhy Spotify won't fix this bug where the card issuing country and account country are basically the same yet can't even subscribe?I thought there was a problem on my account and end...

  • Casual Listener
  • Plan Free/Premium Country Ethiopia Device (iPhone 15)   My Question or Issue Why Spotify won't fix this bug where the card issuing country and account country are basically the same yet ...
  • DGpiranha
  • Casual Listener
  • 1518 Views
  • 7 replies
  • 0 likes
  • 1518 Views
  • 7 replies
  • 0 likes

Superuser Contribution Mudei meu plano de Spotify Duo para premium sem querer, quero voltar.

Mudei meu plano de Spotify Duo para premium sem querer, quero voltar para o Duo, vi nas informações que no mês seguinte ele vai ficar como premium mas não é isso, quero deixar como DUO tem como mudar isso?

  • Visitor
  • Mudei meu plano de Spotify Duo para premium sem querer, quero voltar para o Duo, vi nas informações que no mês seguinte ele vai ficar como premium mas não é isso, quero deixar como DUO tem como mudar...
  • Yordan
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Change plan manager on our duo premium account

I am the current plan manager of our duo premium account but do not use the listening hours. How can I make my wife the plan manager so she can use these hours?

  • Visitor
  • I am the current plan manager of our duo premium account but do not use the listening hours. How can I make my wife the plan manager so she can use these hours?
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

can't add someone on duo plan

I tried adding my wife by sending her an invite link it takes her to my account (plan manager) and just logs her in my account and says you are already a member?

  • Visitor
  • I tried adding my wife by sending her an invite link it takes her to my account (plan manager) and just logs her in my account and says you are already a member?
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Can't find subscription to cancel in account settings, on family plan

Hi!I wanted to cancel a podcast subscription but can't find it in my account settings. I think it might be because I'm on a family plan and am not the main account holder.Is there a way to cancel the podcast subscription?Thank you!

  • Visitor
  • Hi! I wanted to cancel a podcast subscription but can't find it in my account settings. I think it might be because I'm on a family plan and am not the main account holder. Is there a way to ca...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Buen día, hice un pago por nequi pero no me activa el Spotify premium

Realice un pago por medio de nequi para adquirir un mes de Spotify y no me deja utilizarlo en la aplicación sigue apareciendo gratuito

  • Visitor
  • Realice un pago por medio de nequi para adquirir un mes de Spotify y no me deja utilizarlo en la aplicación sigue apareciendo gratuito
  • Not applicable
  • 918 Views
  • 2 replies
  • 0 likes
  • 918 Views
  • 2 replies
  • 0 likes

Superuser Contribution change from free trial to duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueabout to finish free trial period. want to update to duo package. app tells me sorry you atr ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue about t...
  • Vasil
  • Moderator
  • 811 Views
  • 5 replies
  • 0 likes
  • 811 Views
  • 5 replies
  • 0 likes