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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146887 Views

69 replies

10 likes

Premium for Family
  • 146887 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92357 Views

89 replies

4 likes

  • 92357 Views
  • 89 replies
  • 4 likes

Superuser Contribution Preciso de ajuda para recuperar minha conta que vocês ainda estão cobrando ou cancelar

Eu tinha uma conta através do meu número de telefone, perdi o celular com chip e não consegui recuperar agora com outro celular não consigo acessar a conta pois não tenho mais acesso ao chip não consigo usar nem cancelar e vocês ainda estão cobrando ...

Visitor

Eu tinha uma conta através do meu número de telefone, perdi o celular com chip e não consegui recuperar agora com outro celular não consigo acessar a conta pois não tenho mais acesso ao chip não cons...

ptlnkr

Visitor

10546 Views

8 replies

2 likes

  • 10546 Views
  • 8 replies
  • 2 likes

DUO plan

I payed for this few days ago but the second person has still commercial advertisements there:-( You know why, can I change it?

Visitor

I payed for this few days ago but the second person has still commercial advertisements there:-( You know why, can I change it? 

Billy-J

Spotify Star

693 Views

1 replies

0 likes

  • 693 Views
  • 1 replies
  • 0 likes

Duo login

I’ve been locked out of my partners duo account, I don’t know why. Now I can’t do anything to resolve it - what’s are my options?

Visitor

I’ve been locked out of my partners duo account, I don’t know why. Now I can’t do anything to resolve it - what’s are my options?   

Billy-J

Spotify Star

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Legal: Terms for the cancellation of paid subscriptions are not available

Hi,I was exploring different subscription options. I selected the individual plan and proceeded to the payment screen. There's a description about "Cancelling the subscription" and next to it is a link to "Terms apply". I clicked on the link and it t...

Casual Listener

Hi, I was exploring different subscription options.   I selected the individual plan and proceeded to the payment screen.   There's a description about "Cancelling the subscription" an...

Ivelina

Moderator

573 Views

2 replies

1 likes

  • 573 Views
  • 2 replies
  • 1 likes

Superuser Contribution Redeeming a gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Novy

Moderator

2322 Views

2 replies

0 likes

  • 2322 Views
  • 2 replies
  • 0 likes

Superuser Contribution Active Premium Duo subscription but ads during music (not podcasts!)

I have a Premium Duo subscription but had repeatedly ads yesterday while listening to music, not podcasts! I can't find Spotify support contact anywhere so PLEASE HELP ASAP and fix this Spotify Tech Team. PlanPremium DuoCountryCanadaDeviceGoogle Pixe...

Casual Listener

I have a Premium Duo subscription but had repeatedly ads yesterday while listening to music, not podcasts! I can't find Spotify support contact anywhere so PLEASE HELP ASAP and fix this Spotify Tech ...

Eni

Moderator

454 Views

3 replies

0 likes

  • 454 Views
  • 3 replies
  • 0 likes

Payment Euro - zone.

Hi.i just got refused as a Premium member because my VISA card ( issued in the Netherlands ) was refused as a valid payment method in France. Rediculous Spotify rule!I don’t use Paypal and do not have a French credit card nor wish to purchase one jus...

Visitor

Hi. i just got refused as a Premium member because my VISA card ( issued in the Netherlands ) was refused as a valid payment method in France. Rediculous Spotify rule! I don’t use Paypal and do not...

Maxim

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution duo while travelling

Hi! I want to have premium duo with my dad, but he is travelling to United Kingdoms for few months during a year, so my question is how it is possible to have duo if we won't be located at the same adress from time to time. If we start in Poland (whe...

Visitor

Hi! I want to have premium duo with my dad, but he is travelling to United Kingdoms for few months during a year, so my question is how it is possible to have duo if we won't be located at the same a...

AlterEgo123

Casual Listener

2768 Views

2 replies

0 likes

  • 2768 Views
  • 2 replies
  • 0 likes

I was charged rupees 139 for the 4 months free premium trial plan

Plan Premium Country India Device Samsung Galaxy a54 Operating System Android My Question or Issue I saw the "Try premium for 4 months for 0" plan and i decided to get it, it was clearly stated in the app as free for 4 months and I proceeded to use t...

Newbie

  Plan Premium Country India Device Samsung Galaxy a54 Operating System Android   My Question or Issue I saw the "Try premium for 4 months for 0" plan and i decided to...

Billy-J

Spotify Star

1234 Views

1 replies

0 likes

  • 1234 Views
  • 1 replies
  • 0 likes

Lossless Audio for Student Plan is available

can you please help me what plan it is giving the Lossless audio 

Newbie

can you please help me what plan it is giving the Lossless audio 

ThisCommunitySucks

Community Legend

1497 Views

1 replies

0 likes

  • 1497 Views
  • 1 replies
  • 0 likes

cannot load my premium account to new phone

We have Duo, but the phone I used to use for Spotify is no longer in use, and with my new phone I can only seem to get Spotify free when I download the app via my Spotify account. How do I get Spotify Duo on my new phone?

Visitor

We have Duo, but the phone I used to use for Spotify is no longer in use, and with my new phone I can only seem to get Spotify free when I download the app via my Spotify account. How do I get Spoti...

dots17

Visitor

1624 Views

2 replies

0 likes

  • 1624 Views
  • 2 replies
  • 0 likes

I cannot pay Premium as payment is blocked

I cannot pay premium even if I want it. My account is blocked for payment. I want to be able to pay. I tried with 7 cards and it does not work.PlanSimple PremiumCountryTurkeyDeviceiPhone 15 Pro My Question or IssueMy support request has not been corr...

Casual Listener

I cannot pay premium even if I want it. My account is blocked for payment. I want to be able to pay. I tried with 7 cards and it does not work. Plan Simple Premium Country Turkey Device iPhone ...

Maxim

Spotify Star

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double billed for over 4 years

l went through my bank statements and l found out that l have been double charged for over 4 years. In 2020 there was no double billing and it started in 2021.l contacted support chat twice and got no proper answer why it started in 2021 because befo...

Casual Listener

l went through my bank statements and l found out that l have been double charged for over 4 years. In 2020 there was no double billing and it started in 2021. l contacted support chat twice an...

aabk

Casual Listener

436 Views

3 replies

0 likes

  • 436 Views
  • 3 replies
  • 0 likes

Solved!! Upgrade account with same billing date

i want to upgrade my account from duo to the family plan. However, I want to keep my billing date the same. Right now my payment comes out on . When I go to upgrade, this is the message I get: What happens next? Your new subscription starts today. St...

Newbie

i want to upgrade my account from duo to the family plan. However, I want to keep my billing date the same. Right now my payment comes out on <snip - Moderator Edit>. When I go to upgrade, this...

Maxim

Spotify Star

1319 Views

3 replies

0 likes

  • 1319 Views
  • 3 replies
  • 0 likes

Superuser Contribution where can i get my code from walmart plus for spotify premium?

i got a subscription for walmart + and tried to get the spotify deal in the offers tab but it says error. i then went to try on the spotify page but its asking for a code from walmart, anyone know where to find it?

Visitor

i got a subscription for walmart + and tried to get the spotify deal in the offers tab but it says error. i then went to try on the spotify page but its asking for a code from walmart, anyone know wh...

Trentonschooler

Visitor

3764 Views

4 replies

0 likes

  • 3764 Views
  • 4 replies
  • 0 likes

Want to continue my spotify account

PlanPremiumCountryUSADevice Operating System My Question or IssueI've had a spotify account for years. It is a subscription paid for using PayPal autopay. Spotify informed me it didn’t get a payment. PayPal told me Spotify disappeared from their syst...

Casual Listener

Plan Premium Country USA Device   Operating System     My Question or Issue I've had a spotify account for years. It is a subscription paid for using PayPal autopay. Spotify ...

Billy-J

Spotify Star

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

wrong account

i bought a samsung tab and mirrored my phone apps but i am having issue with my spotify account. i have closed the app and reinstalled the app using my details but it keeps coming up with my sons account which i dont require.i cant seem to fix this i...

Visitor

i bought a samsung tab and mirrored my phone apps but i am having issue with my spotify account. i have closed the app and reinstalled the app using my details but it keeps coming up with my sons acc...

ribezaz

Spotify Star

434 Views

1 replies

1 likes

  • 434 Views
  • 1 replies
  • 1 likes

Solved!! Spotify Duo - switch plan manager

Hi, my wife and myself are in a Spotify Duo subscription. It started with a subscription I gifted as a present for her, then I joined too and we switched to Duo. Unfortunately, that made her the plan manager of our plan, which she does not want. We'd...

Newbie

Hi, my wife and myself are in a Spotify Duo subscription. It started with a subscription I gifted as a present for her, then I joined too and we switched to Duo.   Unfortunately, that made her...

ThisCommunitySucks

Community Legend

20160 Views

16 replies

1 likes

  • 20160 Views
  • 16 replies
  • 1 likes

Superuser Contribution Yearly subscription for Costa Rica

PlanFamiliar PremiumCountryCosta RicaDeviceiPhone / AndroidOperating SystemiOS, Android and Windows My Question or IssueI was trying to change my membership from monthly to yearly subscription I have seen there are gift cards out there and the option...

Casual Listener

  Plan Familiar Premium Country Costa Rica Device iPhone / Android Operating System iOS, Android and Windows   My Question or Issue I was trying to change my membership from mont...

Eni

Moderator

723 Views

3 replies

0 likes

  • 723 Views
  • 3 replies
  • 0 likes