I'm being charged twice

ex3yya2g342b0112k89j · 2025-10-20

Hello. I have a problem with my plan. I subscribed to Duo a few months ago, and they're still charging me the PREMIUM INDIVIDUAL plan. It's worth noting that they're also charging me as a Duo plan, not an individual plan. Please help me.

Eni · 2025-10-20

Hey there @ex3yya2g342b0112k89j,

Thanks for getting in touch about this and welcome to the Community! We've moved your post to a different thread since the thread's topic you commented on was different.

Based on what you mentioned, it's possible that you have two different Spotify accounts, each with a Premium subscription. This can happen when users accidentally create more than one account. To check if that's the case, we recommend following these steps.

You can also review your order history on your Account page to make sure you're not being charged twice for the same account. Take a look at this article for more info.

If you find any extra accounts that you might have created and subscribed to, you can cancel the unwanted subscription and close that account to prevent future mix-ups.

Keep us posted on how it goes.

EniModerator

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