Can't match country and payment method

[#1]

I'm french (FR) and created my account from there. I've now moved to Slovenia (SI). I'm trying to add my daughter to the family plan, but it keeps telling her she's trying to connect from a different country (even though we are right now at the same adress as the one that is set up in the family plan). Her country is set to "Slovenia". My country is set to France. I'm trying to change that by updating the payment method, from my FR paypal account to my SI credit card. However, I can't select any other country in the list than "France" and the french islands. When I try to save my SI card, it says "Your payment method and country don't match." which means I'm stuck.

[Maxim]

Hey there,

Thanks for reaching out—that’s odd.

When you visit this page, you should be able to select the correct country below the payment methods and at the bottom of the page.

Once you’ve selected the right country in both places, you should be able to update your payment method without any issues.

If the issue persists and it only allows you to select two countries there, please share a screenshot 🙂

Let me know how it goes!

[sibeltekinova93]

Hello Maxim, having the same exact issue. Could manage to add my daughters into the account event tho we followed all the instructions and changed the adress to exactly the same, at the end I gave up. Now I have another surprise! I am Turkish so I have a turkish cc and debit card. I live between Belgium and Turkey, never got a Belgian card and never will. Now how do I make this payment ? 😅 why am I obligated do use a Belgian card I’m very confused??? I want the family lan but I cannot pay cuz I don’t have a card Belgian card? Does that mean I have to wait till I go back to Turkey to make the payment? This makes absolutely no sense…..

[Yordan]

Welcome to the Spotify Community, @sibeltekinova93!

In order for the payment to go through successfully, the country of your Spotify account must match that of the payment method you're using. This means that if you're currently in Belgium, you'll either have to use a Belgian payment method in for the subscription or postpone subscribing until you're back in Turkey.

Hope this clears things up. Take care 💚