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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75008 Views

20 replies

99 likes

  • 75008 Views
  • 20 replies
  • 99 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140116 Views

69 replies

10 likes

Premium for Family
  • 140116 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80393 Views

89 replies

4 likes

  • 80393 Views
  • 89 replies
  • 4 likes

key check

Plan/PremiumCountryMorrocoDevice(iPhone 16 pro Max )Operating System(iOS ,) My Question or IssueI was given a key but it is valid, how can I find out why?

Visitor

Plan /Premium Country Morroco Device (iPhone 16 pro Max ) Operating System (iOS ,)   My Question or Issue I was given a key but it is valid, how can I find out why?  

Billy-J

Spotify Star

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

No funciona mi tarjeta de regalo de Spotify

Intento ingresar el código de la tarjeta de regalo y no funciona

Casual Listener

Intento ingresar el código de la tarjeta de regalo y no funciona

ねむねむの民

Visitor

768 Views

2 replies

0 likes

  • 768 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution My Microsoft Redeem code isn't working

PlanFree/PremiumCountryGermany DeviceiPhone 12Operating SystemiOS 16 My Question or IssueSo I got a Redeem code from Microsoft Rewards and it just won't work it always says ''sorry, you are not eligible for this subscription'' if I type the code in i...

Regular

Plan Free/Premium Country Germany   Device iPhone 12 Operating System iOS 16   My Question or Issue So I got a Redeem code from Microsoft Rewards and it just won't work it always...

TAO-1234

Visitor

24685 Views

21 replies

0 likes

  • 24685 Views
  • 21 replies
  • 0 likes

Superuser Contribution I made the payment and my account did not activate premium

PlanFree -> PremiumCountryMozambique My Question or IssueI made the payment through PayPal and received the notification from my bank but there was no record in PayPal and it did not activate my account for premium. If necessary, I have the transacti...

Visitor

Plan Free -> Premium Country Mozambique   My Question or Issue I made the payment through PayPal and received the notification from my bank but there was no record in PayPal and it did ...

Vasil

Moderator

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

How do I change from monthly payment to annual?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

So I reinstalled the app and now I can't find my music library

It allows me to log in but none of my music is there. All my playlists and downloads are not showing up.

Visitor

It allows me to log in but none of my music is there. All my playlists and downloads are not showing up.

Maxim

Spotify Star

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Other member can’t join premium duo. Spotify won’t ask adress

Please help: I have upgraded to Spotify Duo. I have sent the invitation to my wife to join, but Spotify won’t verify her address. They won’t even ask for her address, is just says they can’t verify it. And that’s it. I need a solution or I’ll leave S...

Visitor

Please help: I have upgraded to Spotify Duo. I have sent the invitation to my wife to join, but Spotify won’t verify her address. They won’t even ask for her address, is just says they can’t verify i...

Maxim

Spotify Star

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Subscribing for Premium never works on this account, but works on any other account with same card

Each time I try to subscribe for premium on this account, it always says, "The payment failed. Please try again, use a different payment card or a different payment method." But when I subscribe for Premium on another account with the same card it wo...

Newbie

Each time I try to subscribe for premium on this account, it always says, "The payment failed. Please try again, use a different payment card or a different payment method." But when I subscribe for ...

ribezaz

Spotify Star

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

cancelar suscripción y reembolso

me gustaría recibir un reembolso de una suscripción que yo no quería pagar pero igualmente se hizo, ya que no me dejaba cancelar la suscripción o quitar la tarjeta.

Visitor

me gustaría recibir un reembolso de una suscripción que yo no quería pagar pero igualmente se hizo, ya que no me dejaba cancelar la suscripción o quitar la tarjeta.

ribezaz

Spotify Star

455 Views

1 replies

1 likes

  • 455 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to change plan

PlanPremiumCountry UK Device(Nothing phone)Operating System(Android) My Question or IssueHi, I've had Spotify premium for some time and last week I changed to Spotify Duo to add my partner on there, and that was all working fine. Then a couple of day...

Casual Listener

Plan Premium Country UK   Device (Nothing phone) Operating System (Android)   My Question or Issue Hi, I've had Spotify premium for some time and last week I changed to Spotify Du...

Moab902

Visitor

10229 Views

16 replies

0 likes

  • 10229 Views
  • 16 replies
  • 0 likes

Pagamento

Boa tarde me chamo Guilherme aquino Então eu tinha uma assinatura pelo Facebook porém não tenho mais acesso ao meu Facebook pois exclui e mesmo assim descontou do meu cartão e agora o que eu faço para cancelar me ajudem

Visitor

Boa tarde me chamo Guilherme aquino  Então eu tinha uma assinatura pelo Facebook porém não tenho mais acesso ao meu Facebook pois exclui e mesmo assim descontou do meu cartão e agora o que eu f...

Luan

Spotify Star

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

환불을 원한다

모든 음악 앱들을 무료로 쓰고 제일 좋은 것을 결제하는데 실수로 무료혜택이 끝나는 걸 몰랐더니 돈이 나갔다ㅁ

Visitor

모든 음악 앱들을 무료로 쓰고 제일 좋은 것을 결제하는데 실수로 무료혜택이 끝나는 걸 몰랐더니 돈이 나갔다ㅁ

Luan

Spotify Star

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Unknown charge of £11.99

Plan Free/Premium Country United Kingdom Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a problem with some subscription fee of £11.99 that was accidenta...

Visitor

Plan Free/Premium Country United Kingdom Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question ...

Luan

Spotify Star

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Spotify Charges more

Plan Premium Country Philippines My Question or Issue I availed the [amount removed by Mod] premium account on [date removed by Mod] but when I checked my bank account monitoring, Spotify deducted [removed]. I checked the receipts via https://www.spo...

Visitor

Plan Premium Country Philippines   My Question or Issue I availed the [amount removed by Mod] premium account on [date removed by Mod] but when I checked my bank account monitoring, ...

ywihphowj4g2nea207z1

Newbie

1197 Views

2 replies

0 likes

  • 1197 Views
  • 2 replies
  • 0 likes

Superuser Contribution My premium account has commercials

I am a members on the premium duo account. The manager has no commercials. Me as a member , I have commercials

Visitor

I am a members on the premium duo account. The manager has no commercials. Me as a member , I have commercials

tthirtythree

Regular

412 Views

3 replies

0 likes

  • 412 Views
  • 3 replies
  • 0 likes

Payement attempts only during we!

Hi everyone How can I report that there is now enough money in my account for paying my Premium account? Spotify has tried multiple times, but only from Friday to Monday at 5:58 AM. That’s not very smart, as the bank doesn’t process transactions over...

Casual Listener

Hi everyone How can I report that there is now enough money in my account for paying my Premium account? Spotify has tried multiple times, but only from Friday to Monday at 5:58 AM. That’s not very...

FlutterFlutter

Casual Listener

229 Views

2 replies

0 likes

  • 229 Views
  • 2 replies
  • 0 likes

Superuser Contribution Strange new billing statement from Spotify

What is the World Trace Center that I'm just now seeing on my bills? Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm seeing a strang...

Regular

What is the World Trace Center that I'm just now seeing on my bills?   Plan Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating Syst...

Dessi

Moderator

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes