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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5979 Views
  • 23 replies
  • 2 likes
  • 5979 Views
  • 23 replies
  • 2 likes

Cant add another person to Premium Duo

Hello, i had premium duo with my mom but she cant pay anymore so it got cancelled.Than i got premium duo in another country but i couldnt add her so i waited till it got cancelled and than got it again.Now i got the premium duo and it says that i can...

  • Visitor
  • Hello, i had premium duo with my mom but she cant pay anymore so it got cancelled. Than i got premium duo in another country but i couldnt add her so i waited till it got cancelled and than got it a...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Solved!! Premium duo payment but still not premium

PlanPremium DuoCountryPortugalDeviceOppo A53sOperating SystemAndroid 12 I'm a premium duo user for a little while but today I've got an error message saying that I'm no longer a premium user on the Spotify app because of a failed payment.So I added m...

  • Casual Listener
  • Plan Premium Duo Country Portugal Device Oppo A53s Operating System Android 12   I'm a premium duo user for a little while but today I've got an error message saying that I'm no longer ...
  • DeMuLiTiOn
  • Casual Listener
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Ошибка: Sorry, you are not eligible for that plan. Here are some other ways to get Premium.

CountryБеларусь My Question or IssueЯ пытаюсь возобновить студенческую подписку. Верификацию прошёл на студента, но выбрать сам тариф у меня не получается. VPN не пользуюсь. Страна указана верно в настройках аккаунта. В чём может быть причина?

  • Casual Listener
  • Country Беларусь   My Question or Issue Я пытаюсь возобновить студенческую подписку. Верификацию прошёл на студента, но выбрать сам тариф у меня не получается. VPN не пользуюсь. Страна указа...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

incorrect debit card number

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambiar mí facturación a pesos

Contraté un plan familiar que me ofrecían cobrar en peso argentino y a un precio de $999.99 y me cobraron en dolar $u$ 8.90 . Cómo soluciono esto

  • Visitor
  • Contraté un plan familiar que me ofrecían cobrar en peso argentino y a un precio de $999.99  y me cobraron  en dolar $u$ 8.90 . Cómo soluciono esto  
  • Elena
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Échec payement automatique

Le payement échoue tous les mois et je dois le faire manuellementUtilisation de la même carte a chaque fois avec de l'argent dessus Pays Belgique

  • Visitor
  • Le payement échoue tous les mois et je dois le faire manuellement Utilisation de la même carte a chaque fois avec de l'argent dessus  Pays Belgique 
  • Elena
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Card not working to subscribe to podcast

I host my podcast with Spotify for Podcasters. I've recently started paid bonus episodes. A number of guests have tried to sign up but it tells them 'Unable to process this card. Please double check your information and try again'. I even tried it my...

  • Visitor
  • I host my podcast with Spotify for Podcasters. I've recently started paid bonus episodes. A number of guests have tried to sign up but it tells them 'Unable to process this card. Please double check ...
  • Billy-J
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Trying to cancel premium and it won’t let me

I’m trying to cancel my premium subscription and when I get to the page and click the button to cancel the plan nothing happens and my account is still registered as premium. How do I cancel this?!? PlanFree/PremiumCountryUSADeviceiPhone 12

  • Casual Listener
  • I’m trying to cancel my premium subscription and when I get to the page and click the button to cancel the plan nothing happens and my account is still registered as premium. How do I cancel this?!? ...
  • Billy-J
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Duo plan question

My daughter has a Spotify premium account. I would like to start a premium duo account and be the manager and invite her to join the second spot. Will we need to delete her current account and then have her join? Is there a way to do this so she can ...

  • Newbie
  • My daughter has a Spotify premium account.  I would like to start a premium duo account and be the manager and invite her to join the second spot.  Will we need to delete her current accoun...
  • AdamDam
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Can't update Payment Card, Your payment method and country don't match.

I'm in the US, my Address is US Based, My card is US Based, I have not changed countries, my previous card was US based. Yet.. I still get this message. Your payment method and country don't match. Funny enough though, I do see that my country is "US...

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  • Casual Listener
  • I'm in the US, my Address is US Based, My card is US Based, I have not changed countries, my previous card was US based. Yet.. I still get this message.  Your payment method and country don't m...
  • esmeralda-p
  • Casual Listener
  • 254 Views
  • 6 replies
  • 0 likes
  • 254 Views
  • 6 replies
  • 0 likes

Solved!! can not buy premium account

I had previously bought a premium subscription, then canceled it, moved to another country, used a free subscription for some time, then moved to another country, continuing to use a free subscription, but soon I was so fed up with advertising that I...

  • Regular
  • I had previously bought a premium subscription, then canceled it, moved to another country, used a free subscription for some time, then moved to another country, continuing to use a free subscriptio...
  • Agresor_kay777
  • Regular
  • 392 Views
  • 9 replies
  • 0 likes
  • 392 Views
  • 9 replies
  • 0 likes

I am a premium duo subscriber. However, my app shows me as a Free plan

The App shows me as a Free subscriber. However, my desktop correctly indicates I am a Premium Duo subscriber. How do I upgrade the app?

  • Visitor
  • The App shows me as a Free subscriber. However, my desktop correctly indicates I am a Premium Duo subscriber. How do I upgrade the app?
  • Brettmcca
  • Visitor
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trouble with 2 Alexa's Echo Dots and Spotify DUO

Hi everyone, I have a very particular problem, and I've researched a lot but couldn't seem to find the right answer, or maybe it's a bug, we'll see. I have 2 Amazon Echo Dots, each one has a different Amazon account, and I have a Spotify DUO account ...

  • Visitor
  • Hi everyone, I have a very particular problem, and I've researched a lot but couldn't seem to find the right answer, or maybe it's a bug, we'll see.   I have 2 Amazon Echo Dots, each one has a...
  • Nkinsey
  • Visitor
  • 11748 Views
  • 9 replies
  • 3 likes
  • Alexa
    Duo
    Echo
  • 11748 Views
  • 9 replies
  • 3 likes

Superuser Contribution Account changed from student to premium

My account has just changed from student pre to normal premium, this was done without my knowledge and I have been charged. Now to verify my student status I have to supply documentation! I did not need to do this last time, as I just signed into a p...

  • Casual Listener
  • My account  has just changed from student  pre to normal premium, this was done without my knowledge  and I have been charged. Now to verify my student status I have to supply  do...
  • Kelia1
  • Visitor
  • 6558 Views
  • 5 replies
  • 1 likes
  • Subscriptions
  • 6558 Views
  • 5 replies
  • 1 likes

Superuser Contribution Country mismatch

Hi,I moved from Switzerland to live in Mexico couple of month ago and updated my bank details accordingly.I can't subscribe to premium here (In mexico), I always get an error country mistmatch.My Spotify account is in Mexico. What to do?

  • Visitor
  • Hi, I moved from Switzerland to live in Mexico couple of month ago and updated my bank details accordingly. I can't subscribe to premium here (In mexico), I always get an error country mistmatch. ...
  • Joan
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento duplicado com apenas um recibo

Olá meu pagamento é feito pelo débito, vence todo dia 22. Esse mês foi descontado dia 22 e no dia 25 o nubank me notificou outra cobrança no Spotify , mas na área de recibos só tem o recibo do dia 25. Mas no meu saldo foi debitado nos 2 dias . O que ...

  • Newbie
  • Olá meu pagamento é feito pelo débito, vence todo dia 22. Esse mês foi descontado dia 22 e no dia 25 o nubank me notificou outra cobrança no Spotify , mas na área de recibos só tem o recibo do dia 25...
  • Yordan
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

an issue with the pin for my Spotify Premium gift care

PlanFree/PremiumCanada iPad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10)i inadvertently destroyed a couple of characters of my PIN for a Spotify Premium gift card. Is there any way I might be able to redeem the card unde...

  • Newbie
  • Plan Free/Premium Canada   iPad (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10) i inadvertently destroyed a couple of characters of my PIN for a Spotify Pre...
  • AdamDam
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes