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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1449 Views
  • 19 replies
  • 1 likes
  • 1449 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47390 Views
  • 20 replies
  • 3 likes
  • 47390 Views
  • 20 replies
  • 3 likes

Ads on premium when playing music

I've had my premium account for about 12 months. Account is still active but started playing ads this week while I'm playing music. Other premium features like selecting songs and skipping still work. PlanPremiumCountryAustralia DevicePixel 4 Operati...

  • Visitor
  • I've had my premium account for about 12 months. Account is still active but started playing ads this week while I'm playing music. Other premium features like selecting songs and skipping still work...
  • Luke
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

i cant cancel my priumium

i cant cancel my priumium

  • Visitor
  • i cant cancel my priumium
  • Maxim
  • Spotify Star
  • 189 Views
  • 3 replies
  • 1 likes
  • 189 Views
  • 3 replies
  • 1 likes

Is there a way to redeem a code without entering credit card info?

PlanFreeCountryUSDevice Operating SystemWindows 11 My Question or IssueI have a 3 month microsoft rewards code I want to use, but I don't have a credit card and can't get one. Is there a way to redeem the code without the credit card and if so how?

  • Newbie
  • Plan Free Country US Device   Operating System Windows 11   My Question or Issue I have a 3 month microsoft rewards code I want to use, but I don't have a credit card and can't ge...
  • Maxim
  • Spotify Star
  • 573 Views
  • 3 replies
  • 0 likes
  • 573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Compre una tarjeta de regalo y no funciona

Me aparece '' para que este código no es valido" y no he utilizado el código, y no le mande a nadie mi código, pero no me deja, y ya intente varias veces, hasta puse O en lugar de 0 por si me había equivocado, pero no, ya hasta fui a donde me vendier...

  • Casual Listener
  • Me aparece '' para que este código no es valido" y no he utilizado el código, y no le mande a nadie mi código, pero no me deja, y ya intente varias veces, hasta puse O en lugar de 0 por si me había e...
  • Lindari
  • Visitor
  • 35915 Views
  • 16 replies
  • 24 likes
  • 35915 Views
  • 16 replies
  • 24 likes

Annoying premium notification

As I wanted to check if I can use a free premium subscription, I have cancelled my current premium subscription. My premium subscription is active for one more week. Each time I open Spotify (even when playing music and opening Spotify after seconds ...

  • Regular
  • As I wanted to check if I can use a free premium subscription, I have cancelled my current premium subscription. My premium subscription is active for one more week. Each time I open Spotify (even wh...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

repeated password change request

PlanPremiumCountryChileDevicePC HP and Xaomi 12Operating SystemAndroid and Windows 10My Question or IssueFor 2 months I have been asked to change the password of my account. Every 2 weeks. Why is it so repeated?

  • Casual Listener
  • Plan Premium Country Chile Device PC HP and Xaomi 12 Operating System Android and Windows 10 My Question or Issue For 2 months I have been asked to change the password of my account. Every 2...
  • JBG1978
  • Casual Listener
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problems with credit card payment

Hi everybody, first i'm sorry for my english. I have a problem with a credit card payment, in the last months I saw how my payment of the mebrship has been duplicated and also has an extra cost. I don't know how could it be, if somone can help me wit...

  • Newbie
  • Hi everybody, first i'm sorry for my english. I have a problem with a credit card payment, in the last months I saw how my payment of the mebrship has been duplicated and also has an extra cost. I do...
  • Dian
  • Spotify Legend
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Can't change my country (United States of America not available)

PlanPremiumCountryUnited States of AmericaDeviceNitro 5 Ryzen, Pixel 6aOperating SystemAndroid, Windows 11 My Question or IssueHello,I would like to change my account's country (I used to live in Guatemala, but now I live in the United States of Amer...

  • Newbie
  •   Plan Premium Country United States of America Device Nitro 5 Ryzen, Pixel 6a Operating System Android, Windows 11   My Question or Issue Hello, I would like to change my accou...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Account
    Payment
    Payment Update
  • 124 Views
  • 1 replies
  • 0 likes

Unable to lig into Premium Duo

Paying for Premiums Duo. Unable to log in. Says I'm don't qualify...

  • Visitor
  • Paying for Premiums Duo. Unable to log in. Says I'm don't qualify...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Change payment details

Hi Spotify community, My credit card details changed and I wanted to update my payment details in Spotify, I updated them. And still the system thinks that I I at trial version and I cannot skip songs and listen to the ads. please advise how I can en...

  • Casual Listener
  • Hi Spotify community,    My credit card details changed and I wanted to update my payment details in Spotify, I updated them. And still the system thinks that I I at trial version and I c...
  • Maxim
  • Spotify Star
  • 115 Views
  • 3 replies
  • 0 likes
  • 115 Views
  • 3 replies
  • 0 likes

Superuser Contribution Redeeming Code

It says my voucher is invalid but I am just using the redemption code now.

  • Visitor
  • It says my voucher is invalid but I am just using the redemption code now.
  • OscarDC
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! if I move to free plan can I keep my playlists

PlanPremium Individual My Question or IssueIf I move to the Free account can I keep my playlists?

  • Newbie
  • Plan Premium Individual   My Question or Issue If I move to the Free account can I keep my playlists?
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Be able to edit playlists on mobile

I'm using Spotify Free on an iPhone 6s, with the recent automatic update. Now, I can no longer view which songs are on one of my playlists. When I select a playlist, it only shows me a Shuffle Play button, an Add Songs button, the names of recent son...

  • Newbie
  • I'm using Spotify Free on an iPhone 6s, with the recent automatic update. Now, I can no longer view which songs are on one of my playlists. When I select a playlist, it only shows me a Shuffle Play b...
  • Faizasyed988
  • Visitor
  • 105 Views
  • 2 replies
  • 0 likes
  • 105 Views
  • 2 replies
  • 0 likes

Duo plan randomly canceled.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a duo plan for over 2 years and today it was randomly canceled. Now I just have a free ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a...
  • Luan
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with the Duo subscription

Yesterday I bought the Duo subscription, but before buying it I had the Student subscription. The problem is that it won't let me share my account, it says that I still have the Student subscription. Is there a solution for this problem? And if so, c...

  • Newbie
  • Yesterday I bought the Duo subscription, but before buying it I had the Student subscription. The problem is that it won't let me share my account, it says that I still have the Student subscription....
  • OscarDC
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding subscription

PlanPremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I’ve just changed my plan to Student Premium. Can I add a new subscription, Premium Duo under the same accoun...

  • Visitor
  •   Plan Premium Country Australia  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I’ve just changed...
  • Alex
  • Spotify Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Solved!! One month premium abo without need to cancel is missing.

Until recently I could book Premium for just one month and the abo did expire without necessity to cancel.But I can't find this option anymore.Has this option been removed or am I just too stupid to find it?

  • Regular
  • Until recently I could book Premium for just one month and the abo did expire without necessity to cancel. But I can't find this option anymore. Has this option been removed or am I just too st...
  • williwiesel03
  • Regular
  • 215 Views
  • 4 replies
  • 0 likes
  • 215 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to apply Samsung 3 month free to my current subscription.

Currently have Student Premium in the United States. Purchased S22 Ultra from Samsung with the following: Spotify 3 months freeMODEL NUMBER: SPOTIFY_3Open and log in to Spotify app on your new device. Go to the 'Premium' tab > Select 'Spotify Premium...

  • Newbie
  • Currently have Student Premium in the United States.   Purchased S22 Ultra from Samsung with the following:   Spotify 3 months free MODEL NUMBER: SPOTIFY_3 Open and log in to Spotify ...
  • Alex
  • Spotify Legend
  • 9848 Views
  • 5 replies
  • 0 likes
  • Samsung S22 Ultra
  • 9848 Views
  • 5 replies
  • 0 likes