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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128981 Views

69 replies

9 likes

Premium for Family
  • 128981 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57422 Views

87 replies

4 likes

  • 57422 Views
  • 87 replies
  • 4 likes

Superuser Contribution My bill is not due until the 3rd of December.Why was twelve ninety five tak

Unfortunately, you charge me twice.I want my money back $12.95.My bill is not due until the third of december twenty twenty four

Visitor

Unfortunately, you charge me twice.I want my money back $12.95.My bill is not due until the third of december twenty twenty four

Eni

Moderator

610 Views

1 replies

0 likes

  • 610 Views
  • 1 replies
  • 0 likes

I cancelled Spotify Premium months ago but was randomly charged yesterday

PlanFree/PremiumCountryUnited StatesDeviceSamsung Galaxy (Don't remember the number but a newer-ish one) My Question or IssueI bought Spotify Premium on August 26th, 2024 (a friend had given me the money for it so we could do a few jams for a get tog...

Casual Listener

Plan Free/Premium Country United States Device Samsung Galaxy (Don't remember the number but a newer-ish one)   My Question or Issue I bought Spotify Premium on August 26th, 2024 (a frie...

Maxim

Spotify Star

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Cancelation and not reason

I bought a three month free trial then the next day was cancelled and i don’t now the reason of thisPlanPremiumCountryBarranquilla, ColombiaDeviceiPhone 11Operating SystemiOS 18.0.1 My Question or Issue

Visitor

I bought a three month free trial then the next day was cancelled and i don’t now the reason of this Plan Premium Country Barranquilla, Colombia Device iPhone 11 Operating System iOS 18.0.1 ...

Maxim

Spotify Star

625 Views

1 replies

0 likes

  • 625 Views
  • 1 replies
  • 0 likes

I cant use my vanilla gift card Visa from my birthday. It hasn't been used.

So my birthday was on October 19. I got a Vanilla Visa gift card, it doesn't work for my Spotify premium? I need help. It just says the card doesn't exist, and all the info is right when I put it into the info stuff, and I have been waiting to get Sp...

Regular

So my birthday was on October 19. I got a Vanilla Visa gift card, it doesn't work for my Spotify premium? I need help. It just says the card doesn't exist, and all the info is right when I put it int...

Maxim

Spotify Star

1546 Views

6 replies

0 likes

  • 1546 Views
  • 6 replies
  • 0 likes

Nie działa okres próbny premium na 3 miesiące

I started a 3-month Spotify premium trial yesterday and today I go to Spotify and I don't have a subscription and everything worked yesterday, I even got an email that I have Spotify premium until February 26 and today it doesn't work anymore

Visitor

  I started a 3-month Spotify premium trial yesterday and today I go to Spotify and I don't have a subscription and everything worked yesterday, I even got an email that I have Spotify premium ...

Jose_M

Spotify Star

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

"Your payment method and country don't match"

I live in Greece, I am in Greece, I have Nexo/Revolut that doens't belong to Greece. How I am supposed to match country with card? I want premium but I can't have it in that way PlanFree/PremiumCountry Device(Samsung Galaxy s23 Ultra)Operating System...

Newbie

I live in Greece, I am in Greece, I have Nexo/Revolut that doens't belong to Greece. How I am supposed to match country with card? I want premium but I can't have it in that way 😕 Plan Free/Premiu...

Maxim

Spotify Star

1124 Views

1 replies

0 likes

  • 1124 Views
  • 1 replies
  • 0 likes

Preimum plan is not appearing in mobile app

i have purchsed the premium plan , i can see only in web player if i login via app in mobile its not getting updated

Casual Listener

i have purchsed the premium plan , i can see only in web player if i login via app in mobile its not getting updated

clintong34g

Casual Listener

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

Charged but can't use premium

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Maxim

Spotify Star

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to activate premium w/ Starbucks

I am a Starbucks Partner and I am unable to activate my premium membership. When I try to log in and upgrade using my partner numbers I get an error message and it says try again. How do I fix this? I recently had premium and I had to wait for it to ...

Visitor

I am a Starbucks Partner and I am unable to activate my premium membership. When I try to log in and upgrade using my partner numbers I get an error message and it says try again. How do I fix this? ...

Joan

Moderator

889 Views

1 replies

0 likes

  • 889 Views
  • 1 replies
  • 0 likes

I'm trying to use a trial but it's saying I already used it

I'm trying to get a 3 month free trial with my card but it's saying I already used it even though I just made an account now

Visitor

I'm trying to get a 3 month free trial with my card but it's saying I already used it even though I just made an account now

Baypollard

Visitor

905 Views

2 replies

0 likes

  • 905 Views
  • 2 replies
  • 0 likes

Why can't I add someone to my Duo account that lives with me?

I'm trying to add my wife to my duo account (she lives with me) but it's saying she can't be added to the account, and it say's 'You can'y join this plan. You can join someone else's plan again in 12 months'. Anyone know why this is? I'll just cancel...

Visitor

I'm trying to add my wife to my duo account (she lives with me) but it's saying she can't be added to the account, and it say's 'You can'y join this plan. You can join someone else's plan again in 12...

Maxim

Spotify Star

129 Views

1 replies

0 likes

  • 129 Views
  • 1 replies
  • 0 likes

I’m a new Spotify user and I wanted to do the 3 month free trial

So im a new user and it keeps saying that it looks like I’ve done this trial before but I haven’t used Spotify and it won’t let me

Visitor

So im a new user and it keeps saying that it looks like I’ve done this trial before but I haven’t used Spotify and it won’t let me

Maxim

Spotify Star

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Subscription patment?

Hello,Is it possible to pay for Spotify Premium annually (one payment for the entire year) versus paying monthly? For me, an annual payment would work much better than a monthly payment. Thank you.

Casual Listener

Hello, Is it possible to pay for Spotify Premium annually (one payment for the entire year) versus paying monthly?  For me, an annual payment would work much better than a monthly payment.&nbsp...

DBBN

Casual Listener

205 Views

2 replies

0 likes

  • 205 Views
  • 2 replies
  • 0 likes

Cancelled spotify altogether; still charged for premium. Now what?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

109 Views

1 replies

0 likes

  • 109 Views
  • 1 replies
  • 0 likes