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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19267 Views
  • 27 replies
  • 4 likes
  • 19267 Views
  • 27 replies
  • 4 likes

Paypal gone?

PlanPremiumCountryNorwayDeviceSamsung Galaxy 23 ultra My Question or IssueI had Spotify set to a recurring payment through paypal. Now it says the payment did not go through and if I want to get it going again the paypal option is grayed out. I was a...

  • Regular
  • Plan Premium Country Norway Device Samsung Galaxy 23 ultra     My Question or Issue I had Spotify set to a recurring payment through paypal. Now it says the payment did not go thro...
  • fundinn
  • Regular
  • 331 Views
  • 7 replies
  • 1 likes
  • 331 Views
  • 7 replies
  • 1 likes

Superuser Contribution Payment failed despite having sufficient balacne

Why is my payment failed when i have sufficient funds in my bank acccount & i cant have my old premium plan back

  • Visitor
  • Why is my payment failed when i have sufficient funds in my bank acccount & i cant have my old premium plan back
  • AlejaR
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 181 Views
  • 1 replies
  • 0 likes

not the same prices

Hello, I'm a student who wants t subscribe to Spotify premium and my account is verified, in the app it shows that the plan is 2.49$/month however when i proceed to payment section it shows that the subscription is 5.99$/month, why is that?

  • Visitor
  • Hello, I'm a student who wants t subscribe to Spotify premium and my account is verified, in the app it shows that the plan is 2.49$/month however when i proceed to payment section it shows that the ...
  • Maxim
  • Spotify Star
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

Money

Help me!I need my money back right now!i’m very hungry and sad

  • Visitor
  • Help me! I need my money back right now! i’m very hungry and sad😭😔
  • Luan
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Payment Deducted from EasyPaisa, But Premium not activated

PlanFree/PremiumCountryPAKISTANDeviceiPhone 15 pro maxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYesterday I purchased spotify premium plan (individual 1 year). I made the payment using the Easypaisa option on checkou...

  • Casual Listener
  • Plan Free/Premium Country PAKISTAN Device iPhone 15 pro max Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Yesterday I purchased spotify premium p...
  • Luan
  • Spotify Star
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

Family Premium Subscription Problem

My problem is that my first payment for the family premium on Spotify using GCash went through. But after a few hours, GCash unlinked my Spotify account, saying I unlinked it even though I didn’t, nor was there any warning asking if I was sure I want...

  • Visitor
  • My problem is that my first payment for the family premium on Spotify using GCash went through. But after a few hours, GCash unlinked my Spotify account, saying I unlinked it even though I didn’t, no...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Why do I keep getting charged 75 pesos every month? I didn't subscribe.

Spotify always charging me 75 PESOS every month but I didn't subscribe any of its subscription. Please help me. I'm still a student and 75 pesos was a lot for me.

  • Visitor
  • Spotify always charging me 75 PESOS every month but I didn't subscribe any of its subscription. Please help me. I'm still a student and 75 pesos was a lot for me.
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

No email attached to account, what to do?

I have a spotify account for which i pay for premium. When i go to my account settings (Mobile, app) i ONLY see a username (a string of numbers and letters) but no email. can i still _add_ an email? i've been afraid of logging out of the account and ...

  • Visitor
  • I have a spotify account for which i pay for premium. When i go to my account settings (Mobile, app) i ONLY see a username (a string of numbers and letters) but no email. can i still _add_ an email? ...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Subscription paid after 14 calendar days

Plan Premium Country Device Google pixel 6 Operating System Android My Question or Issue hello, why did my subscriptions pay 14 calendar days later, I paid for a subscription on [date removed by Mod], today the money was debited, there is no date in ...

  • Newbie
  • Plan Premium Country   Device Google pixel 6 Operating System Android   My Question or Issue hello, why did my subscriptions pay 14 calendar days later, I paid for a sub...
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I get refunded for Spotify charging me with Premium Individual?

I am a student and that is what I registered as but Spotify never sent me an email to register again as a student and then it began charging me for Individual Premium

  • Casual Listener
  • I am a student and that is what I registered as but Spotify never sent me an email to register again as a student and then it began charging me for Individual Premium
  • Dessi
  • Moderator
  • 214 Views
  • 3 replies
  • 1 likes
  • 214 Views
  • 3 replies
  • 1 likes

Me&my duo didn't cancel my subscription but they sent me an canceled mail

I didn't cancel my subscription for the duo premium, my duo also. But Spotify just sent me an email that my subscription got canceled. I even paid for it.

  • Visitor
  • I didn't cancel my subscription for the duo premium, my duo also. But Spotify just sent me an email that my subscription got canceled. I even paid for it.
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Me cobraron 2 veces que puedo hacer

Use mi tarjeta de crédito y aparece 2 cobros y debe de ser uno como puedo solucionar ese problema

  • Visitor
  • Use mi tarjeta de crédito y aparece 2 cobros y debe de ser uno como puedo solucionar ese problema
  • Bittencourt
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution failed payment

i am trying to purchase 3 month sup with telda card but it keeps saying failed payment

  • Casual Listener
  • i am trying to purchase 3 month sup with telda card but it keeps saying failed payment
  • JOSHUA_WEDEKIND
  • Visitor
  • 923 Views
  • 4 replies
  • 0 likes
  • 923 Views
  • 4 replies
  • 0 likes

Superuser Contribution Stop charging me for a cancelled subscription

On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023

  • Visitor
  • On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023
  • Not applicable
  • 1023 Views
  • 5 replies
  • 0 likes
  • 1023 Views
  • 5 replies
  • 0 likes

I can't change my country for payment

I'm trying to change my account information. I moved from Finland to Italy. I have a premium membership but I changed my bank to an Italian bank and it can't pay the subscription. Spotify service doesn't allow me to change the payment card because th...

  • Visitor
  • I'm trying to change my account information. I moved from Finland to Italy. I have a premium membership but I changed my bank to an Italian bank and it can't pay the subscription. Spotify service doe...
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Upgraded wrong account

I used the wrong account when upgrading to Premium Duo. Can I change which account my payment/upgrade was used for?PlanPremium DuoCountryUSADeviceiPhone 13

  • Visitor
  • I used the wrong account when upgrading to Premium Duo. Can I change which account my payment/upgrade was used for? Plan Premium Duo Country USA Device iPhone 13  
  • Luan
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution why cant i buy spotify premium?

i tried different cards, different device and the cards are open for online purchases but i cant buy it no matter what. i got spotify premium once before for the same account but now i cant buy it.

  • Newbie
  • i tried different cards, different device and the cards are open for online purchases but i cant buy it no matter what. i got spotify premium once before for the same account but now i cant buy it.
  • Luan
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

I’m out of audiobook listening hours when I’ve used 0 hours

I have Spotify premium so I’m told I get 15 hours a month of audiobooks, yet when I go to the audiobook manager page it says I’ve used 0 hours. So why can’t I listen to any audiobooks despite it being part of my plan and I still have 15 hours left.

  • Newbie
  • I have Spotify premium so I’m told I get 15 hours a month of audiobooks, yet when I go to the audiobook manager page it says I’ve used 0 hours. So why can’t I listen to any audiobooks despite it bein...
  • Luan
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

My regular payment has been taken in addition to my new Duo account

Set up duo at the weekend oaid immediately £16.99. Today I see that they have taken my regular payment of £11.99 as well. How do I get my £11.99 back?

  • Visitor
  • Set up duo at the weekend oaid immediately £16.99. Today I see that they have taken my regular payment of £11.99 as well. How do I get my £11.99 back?
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes