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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8089 Views
  • 23 replies
  • 2 likes
  • 8089 Views
  • 23 replies
  • 2 likes

Account subscription

Is it possible to change account’s subscription to another account Device

  • Visitor
  • Is it possible to change account’s subscription to another account Device
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Downgraded to free, can't go back to premium

Hi - I am having this same problem. The downgrade message will not clear. I have paid for premium with a new card, but now I cannot access as this message. Locks all access. Please help!!!

  • Casual Listener
  • Hi - I am having this same problem. The downgrade message will not clear. I have paid for premium with a new card, but now I cannot access as this message. Locks all access. Please help!!!
  • Joan
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

What happens to the money you paid on spotify subscription if you upgrade to another subscription?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pay for premium service and I still get ads

I’m paying for premium service still getting ads I paid 1099 a month should be without ads what can be done about this if they can’t be resolved I will cancel my subscription

  • Visitor
  • I’m paying for premium service still getting ads I paid 1099 a month should be without ads what can be done about this if they can’t be resolved I will cancel my subscription
  • Vasil
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Accessing a duo account from my existing free account

My partner has set up a duo account and invited me. I have an existing free service account but it will not allow me to join duo

  • Visitor
  • My partner has set up a duo account and invited me. I have an existing free service account but it will not allow me to join duo
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

verified for student discount-error can't avail

I am verified for student discount but when I click on payment option for premium it shows not eligible for plan.attached SS for reference.PlanPremiumCountryIndiaDeviceiPhone 13/LaptopOperating SystemiOS 17.2.1/Windows 11 My Question or IssueHelp me ...

  • Newbie
  • I am verified for student discount but when I click on payment option for premium it shows not eligible for plan. attached SS for reference. Plan Premium Country India Device iPhone 13/Laptop ...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify me realizó un doble cobro ahora en el mes de febrero.

Quiero saber porqué si el 12 de febrero 2024 me descontaron de mi tarjeta de débito el cobro, ahora xon fecha 15/02 lo realizan nuevamente.

  • Visitor
  • Quiero saber porqué si el 12 de febrero 2024 me descontaron de mi tarjeta de débito el cobro, ahora xon fecha 15/02 lo realizan nuevamente.
  • Vasil
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

getting premium on phone

I had spotify on my iphone as a free account. Decided to go premium. But you can't do that from the app. So signed up online...However, my phone app has a different user name than the premium receipt and cannot change it..so phone is not premium...

  • Casual Listener
  • I had spotify on my iphone as a free account. Decided to go premium. But you can't do that from the app. So signed up online...However, my phone app has a different user name than the premium receipt...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Can't read code

Can't read code

  • Visitor
  • Can't read code
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 6 or 12 months suscriptions

PlanHi guys,My plan expires in 3 days and I want to renew it. I'm located in Argentina and for the last years I have always purchased a 6 or 12 months pack but now all I see is a month by month subscription. Have you removed the 6 m or 12 m subscript...

  • Casual Listener
  • Plan Hi guys, My plan expires in 3 days and I want to renew it.  I'm located in Argentina and for the last years I have always purchased a 6 or 12 months pack but now all I see is a month by ...
  • Gala017
  • Casual Listener
  • 383 Views
  • 4 replies
  • 0 likes
  • 383 Views
  • 4 replies
  • 0 likes

Superuser Contribution Renovacion de suscripcion de deseada

No alcance a cancelar la prueba gratuita de spotify a tiempo y me cobro la renovacion, me gustaria recibir un reembolso ya que lo uso muy poco

  • Visitor
  • No alcance a cancelar la prueba gratuita de spotify a tiempo y me cobro la renovacion, me gustaria recibir un reembolso ya que lo uso muy poco
  • Vasil
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Upgrade is still in processing

My friend gave me an premium activation code on Jan. 13th, I used it at the same day. I made a mistake that I used it before I register the Spotify account. I register the account later, the status was changed to "Processing". However, till now, the ...

  • Newbie
  • My friend gave me an premium activation code on Jan. 13th, I used it at the same day. I made a mistake that I used it before I register the Spotify account. I register the account later, the status w...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit/Debit card is not supported for Indonesia as a payment method?

PlanPremiumCountryIndonesiaDevicePochophone F3Operating SystemAndroid My Question or IssueThe payment method in Indonesia is only for e-wallets (Gopay, Dana) and Pay by mobile. I can't use Credit/Debit card? Is that expected?

  • Casual Listener
  • Plan Premium Country Indonesia Device Pochophone F3 Operating System Android   My Question or Issue The payment method in Indonesia is only for e-wallets (Gopay, Dana) and Pay by mobil...
  • imanjing
  • Visitor
  • 2178 Views
  • 17 replies
  • 0 likes
  • Credit Card
    paymentmethod
  • 2178 Views
  • 17 replies
  • 0 likes

Superuser Contribution Hola, compre por equivocación el plan premium y ahora quiero la devolucion

Hola, compré por equivocación el plan familiar y quice cambiarme al plan individual, traté de hacer el cambio y resulta que ahora tengo dos planes, me cobraron doble, uno por el familiar y otro por el individual. ¿Cómo hago para cancelar el familiar ...

  • Visitor
  • Hola, compré por equivocación el plan familiar y quice cambiarme al plan individual, traté de hacer el cambio y resulta que ahora tengo dos planes, me cobraron doble, uno por el familiar y otro por ...
  • Novy
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! cannot change payment method

Trying to change my payment method for a premium plan in Australia. Spotify help says to go to My Account and there should be a link to Manage Payment methods...but no link exists. Have tried using both Google and Safari on a Macbook.. Any help would...

  • Casual Listener
  • Trying to change my payment method for a premium plan in Australia. Spotify help says to go to My Account and there should be a link to Manage Payment methods...but no link exists. Have tried using b...
  • Maxim
  • Spotify Star
  • 237 Views
  • 5 replies
  • 0 likes
  • 237 Views
  • 5 replies
  • 0 likes

Spotify Family - Belgium household, French card

PlanPremiumCountryBelgium AND France DeviceAllOperating SystemTested on Windows 11, Android 10 My Question or IssueI moved to Belgium some time ago but my payment is still on my French card.I want to switch to a family plan but I cannot invite member...

  • Casual Listener
  • Plan Premium Country Belgium AND France   Device All Operating System Tested on Windows 11, Android 10   My Question or Issue I moved to Belgium some time ago but my payment is s...
  • Luan
  • Spotify Star
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes