Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53571 Views
  • 32 replies
  • 3 likes
  • 53571 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6870 Views
  • 23 replies
  • 2 likes
  • 6870 Views
  • 23 replies
  • 2 likes

Superuser Contribution 購入したプリペイドカードが使えない

利用期限の更新をしようとしてプリペイドカードを購入したがコードを入力しても使えない。支払い方法を確認したくて見た時にキャリアにうっかり変更した可能性あり(使っているものは全て該当しないため使えない)、プリペイドカード利用に戻すにはどうしたらいいのか?

  • Visitor
  • 利用期限の更新をしようとしてプリペイドカードを購入したがコードを入力しても使えない。支払い方法を確認したくて見た時にキャリアにうっかり変更した可能性あり(使っているものは全て該当しないため使えない)、プリペイドカード利用に戻すにはどうしたらいいのか?
  • Joan
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Duo app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy wife bought a duo subskription. But Spotify rejects me and says our adresses don’t match. ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My wife...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I'm being billed twice - how do i get rid of the duplicate payment

I looked on my bank statement and I am being billled twice, can someone help me get rid of the duplicate account

  • Visitor
  • I looked on my bank statement and I am being billled twice, can someone help me get rid of the duplicate account
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

I would like to pay with my other country card or PayPal.

It is a nightmare not to be able to use any card worldwide or PayPal unless my subscription country is concise. Spotify is not friendly for all.

  • Visitor
  • It is a nightmare not to be able to use any card worldwide or PayPal unless my subscription country is concise. Spotify is not friendly for all.
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Spotify saying "Your payment method and country don't match" even though they do/should

PlanPremiumCountryUnited StatesDeviceNo specific device or OS, using Spotify on web and have tried multiple computers/browsers My Question or IssueI am trying to update my Spotify payment method as the card currently on my account is expiring soon. M...

  • Newbie
  • Plan Premium Country United States Device No specific device or OS, using Spotify on web and have tried multiple computers/browsers   My Question or Issue I am trying to update my Spotif...
  • Maxim
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone else using my credit card to pay a spotify account

Hi so I checked my credit card transactions and I noticed that I have been paying for a spotify account that is not mine. My account is charged for only $4.99 but I also have another spotify account that my credit card is being charged with for $9.99...

  • Newbie
  • Hi so I checked my credit card transactions and I noticed that I have been paying for a spotify account that is not mine. My account is charged for only $4.99 but I also have another spotify account ...
  • Elena
  • Moderator
  • 1389 Views
  • 3 replies
  • 0 likes
  • 1389 Views
  • 3 replies
  • 0 likes

Superuser Contribution Moved to another country and can't change payment

Moved from Austria to Italy and so switched also my bank and credit card.Now the former Austrian credit card is gone and I am not able to switch to my Italian credit card, nor can I change my country in the account settings. Seems I am trapped in the...

  • Casual Listener
  • Moved from Austria to Italy and so switched also my bank and credit card. Now the former Austrian credit card is gone and I am not able to switch to my Italian credit card, nor can I change my count...
  • Lyubka
  • Moderator
  • 260 Views
  • 4 replies
  • 0 likes
  • 260 Views
  • 4 replies
  • 0 likes

Changing country and plan not working

Changing from an Premium Individual in Germany to a Premium Duo in Zimbabwe (managed by my partner).I´ve cancelled my plan, and moved to a Free acount and then clicked on the invite link from my partner. Spotify refuses to acknowledge that we are at ...

  • Visitor
  • Changing from an Premium Individual in Germany to a Premium Duo in Zimbabwe (managed by my partner). I´ve cancelled my plan, and moved to a Free acount and then clicked on the invite link from my pa...
  • Maxim
  • Spotify Star
  • 209 Views
  • 3 replies
  • 1 likes
  • 209 Views
  • 3 replies
  • 1 likes

Premium family - members cannot access

PlanFamily PremiumCountryLithuaniaDeviceiPhone 12My Question or Issue Family members cannot access Family Premium subscription. They entered correct address that matches mine but Spotify system kept throwing errors stating that the address does not m...

  • Newbie
  •   Plan Family Premium Country Lithuania Device iPhone 12 My Question or Issue   Family members cannot access Family Premium subscription. They entered correct address that matches ...
  • adrianowy
  • Casual Listener
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can not use my Spotify premium mini, it does not appear at all,

I am to pay for the premium mini today and it says error every time I try to approach n pay through the mini plan

  • Newbie
  • I am to pay for the premium mini today and it says error every time I try to approach n pay through the mini plan
  • Maxim
  • Spotify Star
  • 1683 Views
  • 6 replies
  • 4 likes
  • 1683 Views
  • 6 replies
  • 4 likes

Superuser Contribution Payment Failing constantly on all cards

PlanPremiumCountryPakistanDevice(google Pixel 6)Operating SystemiOS 14 My Question or IssueMy payment keeps failing again and again on all possible cards i have need Help in that.

  • Visitor
  • Plan Premium Country Pakistan Device (google Pixel 6) Operating System iOS 14   My Question or Issue My payment keeps failing again and again on all possible cards i have  need H...
  • Yordan
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Duo question

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a teen that is currently on premium that I pay for via gift carda. My other teen now w...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Maxim
  • Spotify Star
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I get the two months free duo trial?

I have a premium subscription and saw the promo for Duo Trial show up a few times. My gf would like a spotify premium to make use of the new audio book feature. Is it possible to get the Duo Trial offer again? Thank you!

  • Newbie
  • I have a premium subscription and saw the promo for Duo Trial show up a few times. My gf would like a spotify premium to make use of the new audio book feature. Is it possible to get the Duo Trial of...
  • Moxnix
  • Newbie
  • 7744 Views
  • 2 replies
  • 1 likes
  • 7744 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Change payment date

My payment date is in the middle of the month. Pretty **bleep**ing annoying. Can you somehow change that

  • Casual Listener
  • My payment date is in the middle of the month. Pretty **bleep**ing annoying. Can you somehow change that 
  • OscarDC
  • Moderator
  • 44202 Views
  • 16 replies
  • 0 likes
  • 44202 Views
  • 16 replies
  • 0 likes

Switching an account on premium duo plan

I’m wanting to start a new account to reset my listening history, if my wife (the plan manager) removes my current account from the premium duo plan will it allow her to invite my new created account immediately or would she have to wait until 12 mon...

  • Newbie
  • I’m wanting to start a new account to reset my listening history, if my wife (the plan manager) removes my current account from the premium duo plan will it allow her to invite my new created account...
  • AdamDam
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Frustrating Duo 2 months promotion offered but can't accept or forward.

PlanFree/PremiumCountry DeviceOnePlus Nord N30Operating SystemOnePlus' modified version of Android 13 My Question or IssueThis probably belongs under Accounts not Subscriptions, sorry.I keep getting emails (3 so far) about try Duo for two months, but...

  • Visitor
  • Plan Free/Premium Country   Device OnePlus Nord N30 Operating System OnePlus' modified version of Android 13   My Question or Issue This probably belongs under Accounts not Subs...
  • Maxim
  • Spotify Star
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Solved!! I pay for premium and get ads with everything. I have requested help much:(

I have asked for assistance many times & just give me my freaking money back or do your job and give me what I am paying for. I have already done your job with all the trouble shooting. Just fix it IMMEDIATELY please or I will file a complaint if I d...

  • Visitor
  • I have asked for assistance many times & just give me my freaking money back or do your job and give me what I am paying for. I have already done your job with all the trouble shooting. Just fix ...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Can someone get a strike for sharing a premium account?

My friends and I have been sharing one premium account and now my friend says he got a strike for sharing it and doesn’t show us a proof but still insists that we should log out and now I’m asking if it is true

  • Newbie
  • My friends and I have been sharing one premium account and now my friend says he got a strike for sharing it and doesn’t show us a proof but still insists that we should log out and now I’m asking if...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Gift card won’t work on premium account.

Reads an error message saying “cannot use a premium gift card code on a pre-existing premium account”. How to fix

  • Visitor
  • Reads an error message saying “cannot use a premium gift card code on a pre-existing premium account”. How to fix
  • Maxim
  • Spotify Star
  • 153 Views
  • 2 replies
  • 1 likes
  • 153 Views
  • 2 replies
  • 1 likes