Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75168 Views
20 replies
100 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140210 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80556 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
269799 Views
159 replies
13 likes
I have been experiencing an issue with this for 2 months now. There have been multiple reports in the media (Martin Lewis- MSE) about the ability to downgrade from Individual Premium to Individual Basic for £1 less a month if, for example, you have h...
I have been experiencing an issue with this for 2 months now. There have been multiple reports in the media (Martin Lewis- MSE) about the ability to downgrade from Individual Premium to Individual Ba...
Casual Listener
3953 Views
7 replies
0 likes
I am currently on Family Plan and I am using a credit card to pay for it. But now I want to pay for it via Google Play, how can I make the switch?
I am currently on Family Plan and I am using a credit card to pay for it. But now I want to pay for it via Google Play, how can I make the switch?
Casual Listener
5582 Views
8 replies
0 likes
PlanFreeCountryAmericanDeviceiPhone 13 ProOperating SystemiOS 16 My Question or IssueNote: Previously, it was possible to listen to music or other channels.On May 12th, when I wanted to play music, upon entering the app, it prompted me with a login f...
Plan Free Country American Device iPhone 13 Pro Operating System iOS 16 My Question or Issue Note: Previously, it was possible to listen to music or other channels. On May 12th, whe...
Not applicable
3361 Views
3 replies
0 likes
Hello, I have a subscription code for 4 months of free premium, which I already have, but there’s no place to redeem the code or change my payment details. Help please?
Hello, I have a subscription code for 4 months of free premium, which I already have, but there’s no place to redeem the code or change my payment details. Help please?
Spotify Star
354 Views
1 replies
0 likes
HelloI've received a code for a free Premium plan for two months. It came from Glovo, the delivery service app.But as I try to use the discount code, it says I'm not eligible. I went and looked at the conditions to be eligible, and could not understa...
Hello I've received a code for a free Premium plan for two months. It came from Glovo, the delivery service app. But as I try to use the discount code, it says I'm not eligible. I went and looked...
Moderator
1064 Views
1 replies
1 likes
Me cobraron demás. Mi factura figura q pagué 17,799
Me cobraron demás. Mi factura figura q pagué 17,799
Moderator
172 Views
1 replies
0 likes
I’ve been on the student plan for months, but now I’ve been switched to the premium individual plan without any explanation. I’m still a student and should qualify for the student discount.Can anyone explain why this happened? Is there a way to fix t...
I’ve been on the student plan for months, but now I’ve been switched to the premium individual plan without any explanation. I’m still a student and should qualify for the student discount. Can anyo...
Not applicable
317 Views
2 replies
0 likes
I currently have a premium account and I wonder if I would have access to 15 hours of audiobooks if I change to a student account.
I currently have a premium account and I wonder if I would have access to 15 hours of audiobooks if I change to a student account.
Spotify Star
273 Views
1 replies
0 likes
I had started a Duo Plan but now I'm switching to a Family Plan (which someone else started), I got the invitation and verified the address, but then I got a message saying there was an error to try again later. I've been having this all day.I've tri...
I had started a Duo Plan but now I'm switching to a Family Plan (which someone else started), I got the invitation and verified the address, but then I got a message saying there was an error to try ...
Casual Listener
1692 Views
3 replies
0 likes
So I bought myself a Spotify Giftcard today and I notice these two symbols on it that look like Diamonds. I thought they were zeros but they weren’t and I have no idea what they look like. Does anyone know what it might be?
So I bought myself a Spotify Giftcard today and I notice these two symbols on it that look like Diamonds. I thought they were zeros but they weren’t and I have no idea what they look like. Does anyon...
Visitor
5954 Views
8 replies
0 likes
g mailで継続案内きたがタップしても、継続できないと表示される１月３日までだからですか？支払いはPayPayでしたいです
g mailで継続案内きたが タップしても、継続できないと表示される １月３日までだからですか？ 支払いはPayPayでしたいです
Moderator
4951 Views
1 replies
0 likes
I'm getting charged for a Spotify premium account that I don't have. I have no idea how to cancel it because I do not have a login for it...please help.
I'm getting charged for a Spotify premium account that I don't have. I have no idea how to cancel it because I do not have a login for it...please help.
Spotify Star
692 Views
1 replies
0 likes
What is the minimum age to get premium?
What is the minimum age to get premium?
Newbie
1178 Views
3 replies
0 likes
Plan Premium Country Viet Nam Device iPhone 12 Operating System Win10/Win11, iOS 16.5 My Question or Issue As the title says I usually use credit card to pay for Premium package on Spotify, but after switching to debit card to pay, the system charged...
Plan Premium Country Viet Nam Device iPhone 12 Operating System Win10/Win11, iOS 16.5 My Question or Issue As the title says I usually use credit card to pay for Premium pa...
Not applicable
7836 Views
3 replies
0 likes
PlanPremiumCountry: United StatesDevice(Various iPhones)Operating SystemiOS My Question or IssueJust signed up for a family premium plan yesterday. Wanted to sign up for Family Basic since we don’t listen to audio books but didn’t see the option at s...
Plan Premium Country: United States Device (Various iPhones) Operating System iOS My Question or Issue Just signed up for a family premium plan yesterday. Wanted to sign up for F...
Casual Listener
1642 Views
6 replies
0 likes
I originally live in the Caribbean but I’m in New Jersey for a while. I bought a $10 gift card because my premium is about to run out. But it told me I needed to change the country in order for the code to be used, but it just won’t allow me to updat...
I originally live in the Caribbean but I’m in New Jersey for a while. I bought a $10 gift card because my premium is about to run out. But it told me I needed to change the country in order for the c...
Spotify Star
580 Views
3 replies
0 likes
I just got the duo plan for me and my husband, however when he clicks on the invite list it says that he can’t join my plan because members can only switch plans once every 12 months.
I just got the duo plan for me and my husband, however when he clicks on the invite list it says that he can’t join my plan because members can only switch plans once every 12 months.
Spotify Star
467 Views
1 replies
0 likes
My daughter is 13 years old, date of birth 08th august 2011, but the system doesn't allow to create a profile, due to minimum age restriction.Thank you for the help
My daughter is 13 years old, date of birth 08th august 2011, but the system doesn't allow to create a profile, due to minimum age restriction. Thank you for the help
Spotify Star
496 Views
1 replies
0 likes
Como digita o pin
Como digita o pin
Moderator
633 Views
1 replies
0 likes
I would like to change being charged monthly to being charged annually. Thanks.
I would like to change being charged monthly to being charged annually. Thanks.
Moderator
1111 Views
3 replies
1 likes
