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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8078 Views
  • 23 replies
  • 2 likes
  • 8078 Views
  • 23 replies
  • 2 likes

Why do I have to wait 12 months to join another plan

So my plan ran out and we had a different credit card and now I can’t join the new plan. This is literally the dumbest thing I’ve ever seen and regret ever getting Spotify. Please just get rid of that dumb rule.

  • Casual Listener
  • So my plan ran out and we had a different credit card and now I can’t join the new plan. This is literally the dumbest thing I’ve ever seen and regret ever getting Spotify. Please just get rid of tha...
  • Shaun
  • Spotify Legend
  • 514 Views
  • 5 replies
  • 2 likes
  • 514 Views
  • 5 replies
  • 2 likes

Superuser Contribution Suddenly getting Ads on Premium subscription

PlanPremium DuoCountryGERMANY My Question or IssueApp confirms that I'm on the premium subscription. Since this morning, listening is interrupted by Ads. Ads are played between tracks and during podcasts. They are not part of the podcast episode, but...

  • Casual Listener
  • Plan Premium Duo Country GERMANY   My Question or Issue App confirms that I'm on the premium subscription. Since this morning, listening is interrupted by Ads. Ads are played between track...
  • 2212
  • Casual Listener
  • 266 Views
  • 5 replies
  • 2 likes
  • 266 Views
  • 5 replies
  • 2 likes

Solved!! My partner cannot join Duo

PlanDuoCountryU.K.DeviceiPhone 13 mini / Google pixel 7Operating SystemiOS 17 / Android Hello,I sent an invite to my partner who lives with me, he can accept but doesn’t get the address verification step, and he gets a message saying he cannot join t...

  • Casual Listener
  • Plan Duo Country U.K. Device iPhone 13 mini / Google pixel 7 Operating System iOS 17 / Android   Hello, I sent an invite to my partner who lives with me, he can accept but doesn’t get ...
  • Maxim
  • Spotify Star
  • 252 Views
  • 3 replies
  • 0 likes
  • 252 Views
  • 3 replies
  • 0 likes

Downgrade family plan to free- what happens to the family members?

I currently have the family plan, but want to downgrade to free for £ reasons. Do the family members keep their playlists individually?What are the main changes other than ads? Thanks

  • Newbie
  • I currently have the family plan, but want to downgrade to free for £ reasons.   Do the family members keep their playlists individually? What are the main changes other than ads?   Th...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does it keep saying something went wrong whenever I scroll down?

Whenever I go to a podcast title and scroll down the episodes I get the something went wrong error. I've tried logging out of Spotify and restarting the PS4. Then I logged back into Spotify and I still get the error. And I even restored the factory s...

  • Casual Listener
  • Whenever I go to a podcast title and scroll down the episodes I get the something went wrong error. I've tried logging out of Spotify and restarting the PS4. Then I logged back into Spotify and I s...
  • Susan_GP
  • Moderator
  • 549 Views
  • 11 replies
  • 1 likes
  • 549 Views
  • 11 replies
  • 1 likes

PREMIUM DUO

I want to add a partner to PREMIUM DUO but never can do it. Also it´s all in FrenchPlanFree/PremiumCountry ARGENTINA DeviceSAMSUNG A04 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to add a partner to PREMIUM DUO ...

  • Visitor
  • I want to add a partner to PREMIUM DUO but never can do it. Also it´s all in French Plan Free/Premium Country  ARGENTINA   Device SAMSUNG A04  Operating System (iOS 10, Android...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

I have an annual subscription but I bought new mobile and my spotify account is not showing.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luke
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Varför går det inte att använda kampanjerbjudande om man har haft premium förut?

Jag undrar varför det inte går att använda kampanj med 3 gratismånader om man haft premium förut? Det borde väl inte ha någon betydelse. Tack på förhand för svar!

  • Visitor
  • Jag undrar varför det inte går att använda kampanj med 3 gratismånader om man haft premium förut? Det borde väl inte ha någon betydelse. Tack på förhand för svar!
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Superuser Contribution Error when attempting to change plan

PlanPremium IndividualCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid version 12 My Question or IssueI am unable to change from my premium Individual trial plan to either family or duo. I receive the attached error.

  • Casual Listener
  • Plan Premium Individual Country USA Device Samsung Galaxy S10 Operating System Android version 12   My Question or Issue I am unable to change from my premium Individual trial plan to ...
  • Yordan
  • Moderator
  • 191 Views
  • 4 replies
  • 0 likes
  • 191 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify safado

mano eu fui fazer a assinatura pq tava dizendo três mes gratis e o primeiro pagamento era quando acabasse os três meses, to **bleep** pq eles cobraram 31,90 assim que assinei

  • Visitor
  • mano eu fui fazer a assinatura pq tava dizendo três mes gratis e o primeiro pagamento era quando acabasse os três meses, to **bleep** pq eles cobraram 31,90 assim que assinei 
  • OscarDC
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Conflicting gift card expiry information

Hi there, I've looked everywhere I can but can't find a specific answer to clear up this confusion: In the T&C for gift cards (https://www.spotify.com/us/legal/gift-card/) it says clearly that "cards do not expire, and no inactivity fees or service f...

  • Visitor
  • Hi there, I've looked everywhere I can but can't find a specific answer to clear up this confusion:   In the T&C for gift cards (https://www.spotify.com/us/legal/gift-card/) it says clearl...
  • MihailY
  • Moderator
  • 1742 Views
  • 8 replies
  • 0 likes
  • 1742 Views
  • 8 replies
  • 0 likes

Superuser Contribution Suscripción

Saben el motivo porque no me deja cambiar mi suscripción de individual a dúo mi método de pago es con telefonía móvil

  • Visitor
  • Saben el motivo porque  no me deja cambiar mi suscripción de individual a dúo mi método de pago es con telefonía móvil
  • OscarDC
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Issue upgrading plans

I currently have an Individual premium account which I pay through a subscription through Google Play.I want to change to the Duo plan so my daughter and I can both have a Premium membership.When I click on the change plan button, it keeps saying pay...

  • Newbie
  • I currently have an Individual premium account which I pay through a subscription through Google Play. I want to change to the Duo plan so my daughter and I can both have a Premium membership. When...
  • Maxim
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Purchased Premium but showing as Free User

PlanPremiumCountryIndiaDeviceVivo Y73Operating SystemAndroid Oreo My Question or IssueI have just bought the individual plan today and the payment went through,i only have 1 spotify account,yet it doesnt show that im a premium user. In the profile pa...

  • Newbie
  • Plan Premium Country India Device Vivo Y73 Operating System Android Oreo   My Question or Issue I have just bought the individual plan today and the payment went through,i only ha...
  • MihailY
  • Moderator
  • 308 Views
  • 7 replies
  • 0 likes
  • 308 Views
  • 7 replies
  • 0 likes

Solved!! I paid for premium but dont have it

Recently so I could have my own uninterupted playlists, I created my own account and I closed my old one. I paid for premium and was charged eleven euros. However I am still on a free subscription. Currently my only theory is the subscription went to...

  • Visitor
  • Recently so I could have my own uninterupted playlists, I created my own account and I closed my old one. I paid for premium and was charged eleven euros. However I am still on a free subscription. C...
  • Josue200229
  • Visitor
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Superuser Contribution Download option not showing in my spotify account.

I'm already buy spotify premium version. But there is not showing download option. I'm very disappointed. **bleep**.

  • Visitor
  • I'm already buy spotify premium version. But there is not showing download option. I'm very disappointed.  **bleep**.  
  • OscarDC
  • Moderator
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium was charged to my bank, but I didnt get it.

PlanFree/PremiumCountryUSADeviceBought on Iphone 13Operating SystemChecked on windows 10 desktop My Question or IssueI bought the 10.99/3 months sub. It kept saying the payment wouldn't process although I have money in my account. I gave up trying to...

  • Newbie
  • Plan Free/Premium Country USA Device Bought on Iphone 13 Operating System Checked on windows 10 desktop   My Question or Issue I bought the 10.99/3 months sub. It kept saying the payme...
  • Ivelina
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Preiserhöhung akzeptieren

Hallo,Ich würde gerne die aktuelle Preiserhöhung bestätigen.In der App und im online Portal kann ich das nicht machen, da mein Abo über den Play Store verwaltet wird.Im Play Store finde ich auch keine Möglichkeit zur Bestätigung.Einfach nichts tun, g...

  • Casual Listener
  • Hallo, Ich würde gerne die aktuelle Preiserhöhung bestätigen. In der App und im online Portal kann ich das nicht machen, da mein Abo über den Play Store verwaltet wird. Im Play Store finde ich auc...
  • Mastein3
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes