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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13303 Views
  • 26 replies
  • 2 likes
  • 13303 Views
  • 26 replies
  • 2 likes

Superuser Contribution Como entro em contato com vocês do Spotify?

Minha conta é associada com a vivo, por isso sou prêmio, mas quero remover isso.Eu já entrei em contato com a vivo e eles disseram que já tá tudo ok, e já foi removido, mas na conta NÃO MUDOU NADA! HELPP

  • Visitor
  • Minha conta é associada com a vivo, por isso sou prêmio, mas quero remover isso. Eu já entrei em contato com a vivo e eles disseram que já tá tudo ok, e já foi removido, mas na conta NÃO MUDOU NADA!...
  • Ivelina
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution QR Codes for tattoo

Hello,if I make a tattoo with a song QR code, do you think I can play the song with tattoo when I scan?E.G. in attachment image

  • Music Fan
  • Hello, if I make a tattoo with a song QR code, do you think I can play the song with tattoo when I scan? E.G. in attachment image
  • dbopp
  • Visitor
  • 96877 Views
  • 7 replies
  • 2 likes
  • 96877 Views
  • 7 replies
  • 2 likes

Superuser Contribution no confirmation code coming (free premium spotify with viber )

I went to the promotion page with 3 months of free spotify premium for 3 months from viber, I wrote my mail, but the confirmation code does not come

  • Visitor
  • I went to the promotion page with 3 months of free spotify premium for 3 months from viber, I wrote my mail, but the confirmation code does not come
  • Fondek
  • Visitor
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Active plan familiar pero no puedo añadir miembros

Hola buenos dias. Anoche pague la suscripción premium del plan familiar y cuando quise agregar un miembro en la página web, no se mostró nada, solo pantalla negra. Intenté enviar un enlace a través de la aplicación pero cuando los miembros abren el e...

  • Casual Listener
  • Hola buenos dias.   Anoche pague la suscripción premium del plan familiar y cuando quise agregar un miembro en la página web, no se mostró nada, solo pantalla negra. Intenté enviar un enlace a...
  • Emabeny3
  • Casual Listener
  • 405 Views
  • 4 replies
  • 0 likes
  • 405 Views
  • 4 replies
  • 0 likes

Superuser Contribution Technical issues

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy can’t I complete the final step to add my wife to our Duo plan? It says technical issues…...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why can...
  • Johnjet00
  • Casual Listener
  • 964 Views
  • 7 replies
  • 3 likes
  • 964 Views
  • 7 replies
  • 3 likes

Superuser Contribution Spotify won’t accept any of my payments that I have tried

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Not applicable
  • 509 Views
  • 2 replies
  • 0 likes
  • 509 Views
  • 2 replies
  • 0 likes

How do I discontinue only the Hulu portion of my subscription?

Online answers suggest there's a "Deactivate Hulu" option in Spotify Account Overview. There isn't and I can't find anywhere to discontinue Hulu (through Spotify) but not cancel my Spotify subscription.

  • Newbie
  • Online answers suggest there's a "Deactivate Hulu" option in Spotify Account Overview. There isn't and I can't find anywhere to discontinue Hulu (through Spotify) but not cancel my Spotify subscripti...
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Charged the normal premium individual fee (11 eu) when student subscription is active

Plan ? Premium Individual, but also at the same time the student subscription is active Country The Netherlands Device Pixel 6, Windows 10 Computers   Operating System Android, Windows 10 My Question or Issue I'd like to get my money back and just fi...

Schermafbeelding 2024-06-03 213122.png Schermafbeelding 2024-06-03 213219 2v2.png
  • Casual Listener
  •   Plan ? Premium Individual, but also at the same time the student subscription is active Country The Netherlands Device Pixel 6, Windows 10 Computers   Operating Syste...
  • Maxim
  • Spotify Star
  • 310 Views
  • 3 replies
  • 0 likes
  • 310 Views
  • 3 replies
  • 0 likes

Superuser Contribution duo payment

I am paying for a duo account and they are asking for my husband information. My husband does not do facebook and does not have an email address. how do I add him onto my duo account

  • Casual Listener
  • I am paying for a duo account and they are asking for my husband information.  My husband does not do facebook and does not have an email address. how do I add him onto my duo account
  • OscarDC
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

trocar plano

tenho o plano duo, na hora de atualizar o pagamento acabou indo para o individual. como faço para não pagar os dois e sim, somente o duo que é o que eu faço uso.

  • Visitor
  • tenho o plano duo, na hora de atualizar o pagamento acabou indo para o individual. como faço para não pagar os dois e sim, somente o duo que é o que eu faço uso.   
  • Billy-J
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Payment methods not working

PlanPremiumCountryAustralia My Question or IssuePayment method not allowing me to proceed - Showing 3 dots and not allowing me to proceed. Can this bug be fixed, thanks.

  • Newbie
  • Plan Premium Country Australia     My Question or Issue Payment method not allowing me to proceed - Showing 3 dots and not allowing me to proceed. Can this bug be fixed, thanks. 
  • Billy-J
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

I'm on premium duo, unable to update country or update payment method.

I have moved to Bulgaria since opening this account and I need update my payment method to a card issued by a Bulgarian/EU bank. But Spotify Premium will not let me add the card to my account because the card country does not match the country regist...

  • Visitor
  • I have moved to Bulgaria since opening this account and I need update my payment method to a card issued by a Bulgarian/EU bank. But Spotify Premium will not let me add the card to my account because...
  • Billy-J
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Problema con Rap i pago

PlanFree/PremiumCountryArgentina Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Buenos días. Estoy intentando pagar el plan premium con Rapi pago desde el **bleep*...

  • Casual Listener
  • Plan Free/Premium Country Argentina  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Billy-J
  • Spotify Star
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

Spotify Premium Family subscription gone?

Hello, usually Im paying for a Premium Family subscription. Now our apps and the Browser Login are stating that I dont have Premium anymore.My last payment was 23.10.2023, in my mailbox a mail states "You have agreed to the new price for Premium Duo"...

  • Casual Listener
  • Hello,   usually Im paying for a Premium Family subscription. Now our apps and the Browser Login are stating that I dont have Premium anymore. My last payment was 23.10.2023, in my mailbox a ...
  • Oldestlivingskibum
  • Visitor
  • 2585 Views
  • 35 replies
  • 13 likes
  • 2585 Views
  • 35 replies
  • 13 likes

Unable to print reciepts due to background change

Since Spotify changed the receipts page background to black with white text, receipts now appear as invisible/blank when trying to create PDFs. 臘 To whoever made this change, please revert it back or give us a 'save receipt' button as there's no othe...

  • Casual Listener
  • Since Spotify changed the receipts page background to black with white text, receipts now appear as invisible/blank when trying to create PDFs. 🤦   To whoever made this change, please revert ...
  • HeikovonOl
  • Visitor
  • 1201 Views
  • 13 replies
  • 5 likes
  • 1201 Views
  • 13 replies
  • 5 likes

Solved!! Gift cards for Basic Individual

Hello, Would you be able to advise if buying a Spotify premium gift card from a retailer, will work if I am on the Basic Individual subscription, please? Thank you.

  • Casual Listener
  • Hello,   Would you be able to advise if buying a Spotify premium gift card from a retailer, will work if I am on the Basic Individual subscription, please?   Thank you.
  • osornios
  • Spotify Star
  • 462 Views
  • 5 replies
  • 0 likes
  • 462 Views
  • 5 replies
  • 0 likes

Automatic Money deducted from the for the invidual plan but no access to premium on the app

my monthly payment of 119 has been deducted from my bank on the date of 31 may 2024 but there is no access to premium on the app usually the app itself updates to premium Country India

  • Visitor
  • my monthly payment of 119 has been deducted from my bank on the date of 31 may 2024 but there is no access to premium on the app usually the app itself updates to premium    Country ...
  • edibletortillla
  • Music Fan
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Play on more than one google device

PlanFree/PremiumCountryUSADevice(iPhone 12, Google dotOperating System(iOS 10 My Question or IssueI would like to play Spotify at my office. We have 5 google speakers and the same play list will be playing on all the devices. Do I need the family pla...

  • Visitor
  • Plan Free/Premium Country USA Device (iPhone 12, Google dot Operating System (iOS 10   My Question or Issue I would like to play Spotify at my office. We have 5 google speakers and the...
  • edibletortillla
  • Music Fan
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes