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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5205 Views
  • 23 replies
  • 2 likes
  • 5205 Views
  • 23 replies
  • 2 likes

Still Charged After Cancellation

I am a Spotify user on Windows 10 in the United States and I had a premium plan which I cancelled a couple days ago but I just got charged yesterday for it. I have no other subscriptions which could charge me so I am unsure what to do.

  • Visitor
  • I am a Spotify user on Windows 10 in the United States and I had a premium plan which I cancelled a couple days ago but I just got charged yesterday for it. I have no other subscriptions which could ...
  • AndrBogd14
  • Visitor
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family deelnemer toevoegen, link werkt niet

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below in formation is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...
  • Dian
  • Spotify Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Solved!! Changing premium plan

I recently got the one month free trial for Premium Individual. Today I saw an email for a three month free trial Individual plan (SAME PRICE!!!), so I canceled the previous one. However, I could not get the three month one, so I got back to the one ...

  • Newbie
  • I recently got the one month free trial for Premium Individual. Today I saw an email for a three month free trial Individual plan (SAME PRICE!!!), so I canceled the previous one. However, I could not...
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching from Premium Duo to Family

I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose access to the account immediately.I just want him t...

  • Casual Listener
  • I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose ...
  • Susan_GP
  • Moderator
  • 18982 Views
  • 8 replies
  • 0 likes
  • account data
    Duo
    Subscription
  • 18982 Views
  • 8 replies
  • 0 likes

Solved!! Company Large subscription

Is it possible and how to receive a discounted offer for a subscription of around 2’000 annual Premium Family pass for the employees of a company based in Luxembourg. They live in Luxembourg, France, Belgium, Germany and few in Switzerland ? Until no...

  • Newbie
  • Is it possible and how to receive a discounted offer for a subscription of around 2’000 annual Premium Family pass for the employees of a company based in Luxembourg. They live in Luxembourg, France,...
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Can an existing premium hulu (no-ad) subscriber get premium student access?

PlanHas Premium Hulu, wants Premium Student SpotifyCountryUSADeviceSamsung galaxy S21 ultra, Samsung notebook 9, Xbox One, Vizio smart TV (2020), apple TV Operating System(Windows 10) My Question or IssueI am an existing premium Hulu subscriber who i...

  • Visitor
  • Plan Has Premium Hulu, wants Premium Student Spotify Country USA Device Samsung galaxy S21 ultra, Samsung notebook 9, Xbox One, Vizio smart TV (2020), apple TV  Operating System (Windows ...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

How can i quit a duo plan

PlanDUOCountrySPAINDeviceIphone 14 Operating System My Question or IssueI have a account with one person who i don't have anymore relation and i can't get out and pay my own premium subscription

  • Visitor
  •   Plan DUO Country SPAIN Device Iphone 14  Operating System     My Question or Issue I have a account with one person who i don't have anymore relation and i can't get ...
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution New phone doesn't show Premium

I have had a Premium subscription for years. I bought a new phone after breaking my old one and logged in on the new one. It showed my account as Free. I thought maybe I was logged on too many devices (including the old, broken phone), used the log o...

  • Casual Listener
  • I have had a Premium subscription for years. I bought a new phone after breaking my old one and logged in on the new one. It showed my account as Free. I thought maybe I was logged on too many device...
  • Eni
  • Moderator
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me dieron un mes gratis para regresar y me cobraron inmediatamente

My Question or IssueMe cambié de plataforma y me mandan un correo para que regrese, luego de pensarlo un tiempo veo un correo que me da un mes gratis y luego cobro normal.me ayudan a que esto se cumpla

  • Visitor
  • My Question or Issue Me cambié de plataforma y me mandan un correo para que regrese, luego de pensarlo un tiempo veo un correo que me da un mes gratis y luego cobro normal. me ayudan a que esto se ...
  • Alex
  • Spotify Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

How to solve error:"The code you've entered is invalid for your country"

I bought a Spotify premium subscription (12-month) for me on Amazon.com (US website) to be used for upgrade of my Spotify account registered in another country, but I got the above error message.Now, I am caught in between 1. Spotify (subscription up...

  • Casual Listener
  • I bought a Spotify premium subscription (12-month) for me on Amazon.com (US website) to be used for upgrade of my Spotify account registered in another country, but I got the above error message. No...
  • Dany_M
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

I was charged money

I have issued a Premium subscription that costs 4.99 USD. and there it was stated that the first month is free. But I was charged 11.50 USD.PlanFree/PremiumCountryKyrgyzstan Device(iPhone 11)Operating System(iOS 16.1) My Question or Issue

  • Newbie
  • I have issued a Premium subscription that costs 4.99 USD. and there it was stated that the first month is free. But I was charged 11.50 USD. Plan Free/Premium Country Kyrgyzstan  Device (i...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Debit Card Payment in Indonesia

Current Plan: FreeCountry: IndonesiaDevice: iPhone 13Operating System: iOS 16.6 My Question or Issue:Hi! I am trying to connect to Premium Plan and Spotify offers me to pay with local Indonesian e-wallets. But I just want to pay with my Wise debit ca...

  • Newbie
  • Current Plan: Free Country: Indonesia Device: iPhone 13 Operating System: iOS 16.6   My Question or Issue: Hi! I am trying to connect to Premium Plan and Spotify offers me to pay...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

I am a premium member but my account has changed to a free one.

I have been a paid premium member for quite some time now. Suddenly my account has been changed to a free account. Please return my account status to premium please

  • Casual Listener
  • I have been a paid premium member for quite some time now. Suddenly my account has been changed to a free account. Please return my account status to premium please
  • SuNRaiZe
  • Newbie
  • 214 Views
  • 5 replies
  • 2 likes
  • 214 Views
  • 5 replies
  • 2 likes

How can I let my partner join my duo subscription if we are both abroad?

My partner and I are on an extended vacation in Canada and I just subscribed to Dup Plan. Spotify won't let her join as long as she is in a different country, even though we both live at the same address back in Switzerland. How can she activate her ...

  • Visitor
  • My partner and I are on an extended vacation in Canada and I just subscribed to Dup Plan. Spotify won't let her join as long as she is in a different country, even though we both live at the same add...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify gift card and the subscription plan price changes

Hi, I wanted a 1-month subscription for my friend as a gift, but the subscription prices have changed recently(going from 9.99 to 10.99 in the United States, California as far as I'm aware). Said person would be unable to use the gift card since it i...

  • Casual Listener
  • Hi, I wanted a 1-month subscription for my friend as a gift, but the subscription prices have changed recently(going from 9.99 to 10.99 in the United States, California as far as I'm aware). Said per...
  • 3xplosive_Lem0n
  • Casual Listener
  • 802 Views
  • 2 replies
  • 0 likes
  • 802 Views
  • 2 replies
  • 0 likes

i cant purchase one month individual with my credit card

this is my email : REDACTED i cant purchase one month individual spotify account with my credit carderror : opss something went wrongthe information is correct and the card have enough credit in it *community rock star edit - removed personal info*

  • Visitor
  • this is my email : REDACTED  i cant purchase one month individual spotify account with my credit card error : opss something went wrong the information is correct and the card have enough cre...
  • Billy-J
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron el plan ndividual en vez del plan de estudiantes

Elegí el plan premium de estudiantes prepago que me cuesta $329.lo acabo de pagar y me debitaron de mi tarjeta $588, no los $329 que me tendrían que haber cobrado

  • Visitor
  • Elegí el plan premium de estudiantes prepago que me cuesta $329. lo acabo de pagar y me debitaron de mi tarjeta $588, no los $329 que me tendrían que haber cobrado
  • Dian
  • Spotify Legend
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes