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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution New phone doesn't show Premium

I have had a Premium subscription for years. I bought a new phone after breaking my old one and logged in on the new one. It showed my account as Free. I thought maybe I was logged on too many devices (including the old, broken phone), used the log o...

  • Casual Listener
  • I have had a Premium subscription for years. I bought a new phone after breaking my old one and logged in on the new one. It showed my account as Free. I thought maybe I was logged on too many device...
  • Eni
  • Moderator
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me dieron un mes gratis para regresar y me cobraron inmediatamente

My Question or IssueMe cambié de plataforma y me mandan un correo para que regrese, luego de pensarlo un tiempo veo un correo que me da un mes gratis y luego cobro normal.me ayudan a que esto se cumpla

  • Visitor
  • My Question or Issue Me cambié de plataforma y me mandan un correo para que regrese, luego de pensarlo un tiempo veo un correo que me da un mes gratis y luego cobro normal. me ayudan a que esto se ...
  • Alex
  • Spotify Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

How to solve error:"The code you've entered is invalid for your country"

I bought a Spotify premium subscription (12-month) for me on Amazon.com (US website) to be used for upgrade of my Spotify account registered in another country, but I got the above error message.Now, I am caught in between 1. Spotify (subscription up...

  • Casual Listener
  • I bought a Spotify premium subscription (12-month) for me on Amazon.com (US website) to be used for upgrade of my Spotify account registered in another country, but I got the above error message. No...
  • Dany_M
  • Casual Listener
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

I was charged money

I have issued a Premium subscription that costs 4.99 USD. and there it was stated that the first month is free. But I was charged 11.50 USD.PlanFree/PremiumCountryKyrgyzstan Device(iPhone 11)Operating System(iOS 16.1) My Question or Issue

  • Newbie
  • I have issued a Premium subscription that costs 4.99 USD. and there it was stated that the first month is free. But I was charged 11.50 USD. Plan Free/Premium Country Kyrgyzstan  Device (i...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Debit Card Payment in Indonesia

Current Plan: FreeCountry: IndonesiaDevice: iPhone 13Operating System: iOS 16.6 My Question or Issue:Hi! I am trying to connect to Premium Plan and Spotify offers me to pay with local Indonesian e-wallets. But I just want to pay with my Wise debit ca...

  • Newbie
  • Current Plan: Free Country: Indonesia Device: iPhone 13 Operating System: iOS 16.6   My Question or Issue: Hi! I am trying to connect to Premium Plan and Spotify offers me to pay...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

I am a premium member but my account has changed to a free one.

I have been a paid premium member for quite some time now. Suddenly my account has been changed to a free account. Please return my account status to premium please

  • Casual Listener
  • I have been a paid premium member for quite some time now. Suddenly my account has been changed to a free account. Please return my account status to premium please
  • SuNRaiZe
  • Newbie
  • 234 Views
  • 5 replies
  • 2 likes
  • 234 Views
  • 5 replies
  • 2 likes

How can I let my partner join my duo subscription if we are both abroad?

My partner and I are on an extended vacation in Canada and I just subscribed to Dup Plan. Spotify won't let her join as long as she is in a different country, even though we both live at the same address back in Switzerland. How can she activate her ...

  • Visitor
  • My partner and I are on an extended vacation in Canada and I just subscribed to Dup Plan. Spotify won't let her join as long as she is in a different country, even though we both live at the same add...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify gift card and the subscription plan price changes

Hi, I wanted a 1-month subscription for my friend as a gift, but the subscription prices have changed recently(going from 9.99 to 10.99 in the United States, California as far as I'm aware). Said person would be unable to use the gift card since it i...

  • Casual Listener
  • Hi, I wanted a 1-month subscription for my friend as a gift, but the subscription prices have changed recently(going from 9.99 to 10.99 in the United States, California as far as I'm aware). Said per...
  • 3xplosive_Lem0n
  • Casual Listener
  • 819 Views
  • 2 replies
  • 0 likes
  • 819 Views
  • 2 replies
  • 0 likes

i cant purchase one month individual with my credit card

this is my email : REDACTED i cant purchase one month individual spotify account with my credit carderror : opss something went wrongthe information is correct and the card have enough credit in it *community rock star edit - removed personal info*

  • Visitor
  • this is my email : REDACTED  i cant purchase one month individual spotify account with my credit card error : opss something went wrong the information is correct and the card have enough cre...
  • Billy-J
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron el plan ndividual en vez del plan de estudiantes

Elegí el plan premium de estudiantes prepago que me cuesta $329.lo acabo de pagar y me debitaron de mi tarjeta $588, no los $329 que me tendrían que haber cobrado

  • Visitor
  • Elegí el plan premium de estudiantes prepago que me cuesta $329. lo acabo de pagar y me debitaron de mi tarjeta $588, no los $329 que me tendrían que haber cobrado
  • Dian
  • Spotify Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution プリペイドカードのカードのカード打っても有効で無いと言われる

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Solved!! Change currency

PlanFree/Premium My Question or IssueIf I want to buy premium - on computer it offer to pay in USD, in mobile app - in HUF. Currently I live in Hungary and get paid in EUR so I'd like to have possibility to buy premium also in EUR.

  • Casual Listener
  • Plan Free/Premium   My Question or Issue If I want to buy premium - on computer it offer to pay in USD, in mobile app - in HUF. Currently I live in Hungary and get paid in EUR so I'd like to...
  • Maxim
  • Spotify Star
  • 240 Views
  • 4 replies
  • 0 likes
  • 240 Views
  • 4 replies
  • 0 likes

Payment issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi..i had that 3 month free trial period account. Unfortunately i delete all the dates from ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Issues with Changing Country, Payment Methods, and Duo

PlanPremium (no Hulu or other added plans)/Duo (?)CountryUSA/GermanyDeviceGalaxy S10+, iPhone SE, Desktop appOperating SystemAndroid 9, iOS 16.3.1, Windows 10, My Question or IssueI have had a US Spotify Premium subscription since 2013, with my payme...

  • Newbie
  • Plan Premium (no Hulu or other added plans)/Duo (?) Country USA/Germany Device Galaxy S10+, iPhone SE, Desktop app Operating System Android 9, iOS 16.3.1, Windows 10,    My Qu...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution My girlfriend can't join my duo plan because they can't verify address

My girlfriend moved in with me a few months ago and I tried to make a duo account but it won't allow her to join say it can't verify her address

  • Visitor
  • My girlfriend moved in with me a few months ago and I tried to make a duo account but it won't allow her to join say it can't verify her address
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I get Hulu off my account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes