Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 121788 Views
- 79 replies
- 10 likes
- 121788 Views
- 79 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14538 Views
- 27 replies
- 2 likes
- 14538 Views
- 27 replies
- 2 likes
Superuser Contribution Se me descontó el dinero pero no se realizó el pago de mi plan
Se me descontó el dinero de mi tarjeta visa pero se me sigue haciendo el cobró de la mensualidad como si no hubiera pagado. Siempre se hace el pago automático pero esta vez falló ese proceso, tengo comprobante de que ya se me descontó el dinero
- Se me descontó el dinero de mi tarjeta visa pero se me sigue haciendo el cobró de la mensualidad como si no hubiera pagado. Siempre se hace el pago automático pero esta vez falló ese proceso, tengo c...
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- Moderator
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Superuser Contribution cannot join duo plan
Hello i am trying to join my boyfriend's duo plan, he joined yesterday, we both live at the same address, when i try to join and enter the correct address it keeps saying "there was a problem". please help
- Hello i am trying to join my boyfriend's duo plan, he joined yesterday, we both live at the same address, when i try to join and enter the correct address it keeps saying "there was a problem". pleas...
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- Visitor
- 521 Views
- 2 replies
- 0 likes
- 521 Views
- 2 replies
- 0 likes
Need to change my Apple ID but want my Spotify account to transfer over to the new Apple ID
I have a premium account and need to change my Apple ID to a different Apple ID. Is it possible for me to be able to bring my Spotify account over to the new Apple ID?PlanPremiumCountryAustralia DeviceiPhone 15 My Question or Issue
- I have a premium account and need to change my Apple ID to a different Apple ID. Is it possible for me to be able to bring my Spotify account over to the new Apple ID? Plan Premium Country Austra...
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- Spotify Star
- 1277 Views
- 1 replies
- 0 likes
- 1277 Views
- 1 replies
- 0 likes
Solved!! I wanted to change the country and now it says that my plan is unavailable
PlanPremium IndividualCountryLithuaniaDeviceiPhone 13Operating SystemiOS 10My Question or IssueI have been living in Denmark and moved to Lithuania therefore I had to change my card payment. I was not allowed to pay with my card functioning in Lithua...
- Plan Premium Individual Country Lithuania Device iPhone 13 Operating System iOS 10 My Question or Issue I have been living in Denmark and moved to Lithuania therefore I had to change my card...
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- Spotify Star
- 264 Views
- 1 replies
- 1 likes
- 264 Views
- 1 replies
- 1 likes
Superuser Contribution Two plans working at the same time ?
I bought two plans today.One is the Rs. 119 premium subscription and the other one is the Rs. 59 student subscription.I paid for both of them today. Do I have to pay Rs. 59 again after the completion of the first subscription of Rs. 119?
- I bought two plans today. One is the Rs. 119 premium subscription and the other one is the Rs. 59 student subscription. I paid for both of them today. Do I have to pay Rs. 59 again after the comple...
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- Moderator
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Vodafone
hi,I currently receive Spotify premium through my Vodafone contract. The contract runs out in August, all Vodafone can tell me is that I will still be charged through them for my premium account. Can anyone confirm if this is correct and if so how mu...
- hi, I currently receive Spotify premium through my Vodafone contract. The contract runs out in August, all Vodafone can tell me is that I will still be charged through them for my premium account. C...
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- Spotify Star
- 458 Views
- 1 replies
- 0 likes
- 458 Views
- 1 replies
- 0 likes
Account
Hi, I’m curious why my family can not log in to their account. We have the family package. Thanks for your time and for helping me. Jennifer
- Hi, I’m curious why my family can not log in to their account. We have the family package. Thanks for your time and for helping me. Jennifer
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- Spotify Star
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Problem with Giftcard - Zappka
Hi, i trying to redeem code for 3 months on new account from "zappka" app. I bought code for "zappsy" but i can't use code, on website where i trying to redeem: spotify.com/pl/redeem it's saying that code is weird, but i didnt used it yet. Help me as...
- Hi, i trying to redeem code for 3 months on new account from "zappka" app. I bought code for "zappsy" but i can't use code, on website where i trying to redeem: spotify.com/pl/redeem it's saying that...
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- Not applicable
- 1018 Views
- 3 replies
- 0 likes
- 1018 Views
- 3 replies
- 0 likes
Superuser Contribution duo partner updated credit card, previous card still appears in my count
My duo partner has updated the credit card with which we make the payment, but the previous card still appears in my account and the payment cannot be made. However, his count shows that the payment for duo plan was successful with the new card, but ...
- My duo partner has updated the credit card with which we make the payment, but the previous card still appears in my account and the payment cannot be made. However, his count shows that the payment ...
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- Moderator
- 215 Views
- 1 replies
- 0 likes
- 215 Views
- 1 replies
- 0 likes
Superuser Contribution i have 12 month sportfy premium coupon plz use
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Moderator
- 331 Views
- 5 replies
- 0 likes
- 331 Views
- 5 replies
- 0 likes
why did i lose access to hulu when i reactivated my plan?
I've had a premium plan for years but i lost access to hulu when i reactivated (i had to cancel for a few days while i waited for my paycheck). I really love spotify but losing hulu after the price increase makes me sad
- I've had a premium plan for years but i lost access to hulu when i reactivated (i had to cancel for a few days while i waited for my paycheck). I really love spotify but losing hulu after the price i...
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- Spotify Star
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Audiobooks access plan
I recently canceled my Spotify plan because of the price increase and I saw that Spotify came out with a Basic plan. Is it the Audiobook access plan and if it is, can I still listen to music offline and free with ads? I just want to listen to music.
- I recently canceled my Spotify plan because of the price increase and I saw that Spotify came out with a Basic plan. Is it the Audiobook access plan and if it is, can I still listen to music offline ...
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- Spotify Star
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
I don't ever use audiobooks in Premium plan. What is the link to change to everything premium?
PlanPremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueReceived a notice that Premium plan is increasing to $11.99/month starting tomorrow. I never us...
- Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Receive...
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- Spotify Star
- 352 Views
- 4 replies
- 0 likes
- 352 Views
- 4 replies
- 0 likes
can't verify address for duo plan
I am typing in the same exact address to verify for the duo plan and I keep getting a message saying there was a problem, try again.....I have tried multiple times using my phone and my laptop
- I am typing in the same exact address to verify for the duo plan and I keep getting a message saying there was a problem, try again.....I have tried multiple times using my phone and my laptop
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- Casual Listener
- 372 Views
- 2 replies
- 2 likes
- 372 Views
- 2 replies
- 2 likes
Payment has charged by it says I don’t have premium anymore
I had Spotify and missed the payment but then it charged to my account. It’s now saying I don’t have premium. I don’t want to pay twice for this service
- I had Spotify and missed the payment but then it charged to my account. It’s now saying I don’t have premium. I don’t want to pay twice for this service
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- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify for BBOS 7 not detecting spotify premium?
PlanPremiumCountryMoldovaDeviceBlackberry bold 9900Operating SystemBBOS7 My Question or IssueSpotify for BBOS7 needs premium to be used. I started the free premium trial,yet I still cant use it,it tells me I need a premium account,which I have.
- Plan Premium Country Moldova Device Blackberry bold 9900 Operating System BBOS7 My Question or Issue Spotify for BBOS7 needs premium to be used. I started the free premium trial,yet ...
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- Moderator
- 238 Views
- 1 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes
Superuser Contribution Premium
I just entered Spotify app and I get a notification that says you are the one you have one free month of Spotify premium but I don’t know how to get it
- I just entered Spotify app and I get a notification that says you are the one you have one free month of Spotify premium but I don’t know how to get it
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- Moderator
- 314 Views
- 4 replies
- 0 likes
- 314 Views
- 4 replies
- 0 likes
Superuser Contribution upgrading to spotify premium will unlock it
PlanFreeCountryAmericanDeviceiPhone 13 ProOperating SystemiOS 16 My Question or IssueNote: Previously, it was possible to listen to music or other channels.On May 12th, when I wanted to play music, upon entering the app, it prompted me with a login f...
- Plan Free Country American Device iPhone 13 Pro Operating System iOS 16 My Question or Issue Note: Previously, it was possible to listen to music or other channels. On May 12th, whe...
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- Not applicable
- 830 Views
- 3 replies
- 0 likes
- 830 Views
- 3 replies
- 0 likes
Superuser Contribution Mudança de email.
Olá, boa noite, gostaria de fazer a mudança de e-mail, pois, tenho uma conta no endereç**bleep**, porém, eu o perdi, e pago o APP mensalmente, gostaria de fazer a mudança para ouvir no modo premium, mas com o e-mail atual. Fico no aguardo. ObrigadaOp...
- Olá, boa noite, gostaria de fazer a mudança de e-mail, pois, tenho uma conta no endereç**bleep**, porém, eu o perdi, e pago o APP mensalmente, gostaria de fazer a mudança para ouvir no modo premium, ...
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- Moderator
- 130 Views
- 1 replies
- 0 likes
- 130 Views
- 1 replies
- 0 likes
Premium Subscription
PlanPremiumCountryKenyaDeviceInfinix S5 Operating SystemAndroid 9 My Question or IssueI'm having a problem paying for Spotify premium (prepaid). I have paid twice via Mpesa, which is recognised as a payment method in Kenya. I have received the transa...
- Plan Premium Country Kenya Device Infinix S5 Operating System Android 9 My Question or Issue I'm having a problem paying for Spotify premium (prepaid). I have paid twice via Mp...
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- Casual Listener
- 438 Views
- 2 replies
- 0 likes
- 438 Views
- 2 replies
- 0 likes