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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147560 Views

69 replies

10 likes

Premium for Family
  • 147560 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93292 Views

89 replies

4 likes

  • 93292 Views
  • 89 replies
  • 4 likes

Superuser Contribution There is no option to change card in existsubscription management

PlanPremiumCountryILDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to update my card (expired) in an existing family subscription.I logged in from the ma...

Visitor

Plan Premium Country IL Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm trying to up...

MihailY

Moderator

715 Views

5 replies

0 likes

  • 715 Views
  • 5 replies
  • 0 likes

Payment

Hello! I need to change payment system. My card belongs to Lithuanian bank, I am living currently in Thailand. I get the message what payment method not match with indicated country - i tried Lithuania and Thailand both.

Visitor

Hello! I need to change payment system. My card belongs to Lithuanian bank, I am living currently in Thailand. I get the message what payment method not match with indicated country - i tried Lithuan...

Maxim

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

My payment is not reflected

My bank account confirmed the payment but in Spotify isn't reflected

Visitor

My bank account confirmed the payment but in Spotify isn't reflected

Bittencourt

Spotify Star

646 Views

1 replies

0 likes

  • 646 Views
  • 1 replies
  • 0 likes

Annual Premium Family Subscription

PlanPremium FamilyCountryUSADeviceLaptop, iPhoneOperating SystemiOS 1X, Windows 1X My Question or IssueHello, I would like to have an annual plan (Premium) if the amount it's better than monthly payments... How may I switch to this annual plan ??

Casual Listener

Plan Premium Family Country USA Device Laptop, iPhone Operating System iOS 1X, Windows 1X   My Question or Issue Hello, I would like to have an annual plan (Premium) if the amount it's...

Bittencourt

Spotify Star

415 Views

3 replies

0 likes

  • 415 Views
  • 3 replies
  • 0 likes

Combine two individual accounts into a family account

I have been paying for my son's individual account for years. Recently I got a premium account. How do I combine the accounts into a family account?

Visitor

I have been paying for my son's individual account for years. Recently I got a premium account. How do I combine the accounts into a family account?

Anyk17

Spotify Star

795 Views

1 replies

0 likes

  • 795 Views
  • 1 replies
  • 0 likes

Trial Premium plan lasted under 24hr!

Started a 3 months trial via H&M app, but my Premium status had reversed back to Free plan for in less than a day. All future payment details ented correctly, got email confirmation (see attachment) Plan Premium 3 mth trial Country Uk Device (OnePlus...

Newbie

Started a 3 months trial via H&M app, but my Premium status had reversed back to Free plan for in less than a day. All future payment details ented correctly, got email confirmation (see attachme...

Luan

Spotify Star

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Keep downloaded songs after getting back to Spotify Free ?

Hi, I wonder if it's possible to download a playlist during free trial or premium and then keep the downloaded music accessible after the trial has ended or I got back to Spotify free. Thank you in advance.

Casual Listener

Hi, I wonder if it's possible to download a playlist during free trial or premium and then keep the downloaded music accessible after the trial has ended or I got back to Spotify free.  Thank y...

Not applicable

2036 Views

4 replies

0 likes

  • 2036 Views
  • 4 replies
  • 0 likes

Solved!! Spotify charged my card without upgrading my account. (Using PayPal)

I used PayPal to pay to upgrade to a premium account. My account was charged, but no upgrade was issued. After being charged and going back the Spotify payment dashboard, a red banner at the top showed that the payment has failed, despite charging my...

Newbie

I used PayPal to pay to upgrade to a premium account. My account was charged, but no upgrade was issued. After being charged and going back the Spotify payment dashboard, a red banner at the top...

pediacax

Gig Goer

1291 Views

1 replies

0 likes

  • 1291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Air miles Gift cards

PlanFree/PremiumCountryI redeemed my airmiles for 9 $10 gift cards. The first 4 codes went through fine and the last 5 keep giving me an error message saying that I can't redeem them on a premium account. I currently have an individual premium subscr...

Visitor

Plan Free/Premium Country I redeemed my airmiles for 9 $10 gift cards. The first 4 codes went through fine and the last 5 keep giving me an error message saying that I can't redeem them on a premi...

Joan

Moderator

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes

can phone's country settings interfere with DUO plan?

PlanDUOCountryNetherlands DeviceiPhone / Samsung My Question or IssueI want to take the DUO plan with my partner. We live on the same address, but her Phone country setting is not the same as mine and we can't change this for other reasons. She has a...

Visitor

Plan DUO Country Netherlands    Device iPhone / Samsung     My Question or Issue I want to take the DUO plan with my partner. We live on the same address, but her Phone ...

Maxim

Spotify Star

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes

abo duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuecan I add another member to my subs. even if the other user is in another country??

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue can I a...

Maxim

Spotify Star

598 Views

1 replies

0 likes

  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vivo Spotify Premium

Olá, bom dia! Estou com dificuldades de obter a assinatura do Spotify Premium pela minha operadora Vivo. Poderiam me ajudar?

Visitor

Olá, bom dia! Estou com dificuldades de obter a assinatura do Spotify Premium pela minha operadora Vivo. Poderiam me ajudar? 

Anaalice

Visitor

1339 Views

3 replies

0 likes

  • 1339 Views
  • 3 replies
  • 0 likes

Superuser Contribution use spotify premium code

when using the code for spotify premium it says to contact customer service the code is for egypt my account is set to egypt region same as ip addressPlanPremiumCountryegyptDeviceiphone 11Operating Systemios 18

Visitor

when using the code for spotify premium it says to contact customer service the code is for egypt my account is set to egypt region same as ip address Plan Premium Country egypt Device iphone 1...

Joan

Moderator

827 Views

1 replies

0 likes

  • 827 Views
  • 1 replies
  • 0 likes

Can I change my plan as member of duo plan?

I’m a member of a duo plan with my now ex who is the plan manager and I’d prefer not to have communication with him. I’ve tried to change my plan but I get a message to contact my plan manager…there are no options to change to a free plan only to can...

Visitor

I’m a member of a duo plan with my now ex who is the plan manager and I’d prefer not to have communication with him. I’ve tried to change my plan but I get a message to contact my plan manager…there ...

Bittencourt

Spotify Star

3409 Views

1 replies

0 likes

  • 3409 Views
  • 1 replies
  • 0 likes

Premium duo question

Hi, I have had premium for a while now. 3 days ago I changed my subscription to premium duo and added my husband on. Problem is he wants to listen to a specific audio book, on my phone (iPhone 13) it is included , on his phone (Samsung) it is not inc...

Casual Listener

Hi,  I have had premium for a while now. 3 days ago I changed my subscription to premium duo and added my husband on. Problem is he wants to listen to a specific audio book, on my phone (iPhone...

dudy11

Casual Listener

845 Views

2 replies

0 likes

  • 845 Views
  • 2 replies
  • 0 likes

What are the actual criteria to be eligible for a basic plan in 2025?

I'm currently a Premium Individual subscriber in the US and started with a free trial before now paying the present Premium rate for 1 month. The official FAQ seems to suggest I should be eligible for a comparable basic plan now, though it does not a...

Gig Goer

I'm currently a Premium Individual subscriber in the US and started with a free trial before now paying the present Premium rate for 1 month.  The official FAQ seems to suggest I should be eligi...

Maxim

Spotify Star

1584 Views

1 replies

0 likes

  • 1584 Views
  • 1 replies
  • 0 likes

Why am I still hearing ads and commercials now that I have premium?

I ordered Spotify premium 3 days ago on 9/8/24, but I still hear ads and commercials all the time. When do these ads stop because I thought premium would have no ads?

Visitor

I ordered Spotify premium 3 days ago on 9/8/24, but I still hear ads and commercials all the time. When do these ads stop because I thought premium would have no ads?

goldenlover22222

Visitor

605 Views

2 replies

0 likes

  • 605 Views
  • 2 replies
  • 0 likes

Superuser Contribution Anulé mi suscripción premium y me han cobrado no puedo entrar a mi cuenta n

En el mes de diciembre aproximadamente no recuerdo la fecha exacta anulé la suscripción premium de Spotify se supone que este mes no me cobraban pero me di con la sorpresa que el día de hoy me han descontado de mi tarjeta La suscripción Spotify cance...

Visitor

En el mes de diciembre aproximadamente no recuerdo la fecha exacta anulé la suscripción premium de Spotify se supone que este mes no me cobraban pero me di con la sorpresa que el día de hoy me han de...

AlejaR

Moderator

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to upgrade Spotify plan?

PlanFree/PremiumCountryEnglandDeviceIphone 14 plus/Macbook/IpadOperating SystemNew IOS My Question or IssueWhenever I try to upgrade my Spotify Duo plan to Spotify Family on the app on my phone/laptop it says I need to go online and do it but when I ...

Newbie

Plan Free/Premium Country England Device Iphone 14 plus/Macbook/Ipad Operating System New IOS   My Question or Issue Whenever I try to upgrade my Spotify Duo plan to Spotify Family on ...

Joan

Moderator

719 Views

1 replies

0 likes

  • 719 Views
  • 1 replies
  • 0 likes