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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52355 Views
  • 23 replies
  • 4 likes
  • 52355 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32833 Views
  • 19 replies
  • 2 likes
  • 32833 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22122 Views
  • 8 replies
  • 1 likes
  • 22122 Views
  • 8 replies
  • 1 likes

Solved!! Does spotify save my playlists if I change from premium to free and back again?

PlanPremiumCountryDenmarkOperating SystemAndroid My Question or IssueHi, does anyone know if spotify saves my playlists if I change my plan from premium to free for about 6 months, and then change back to premium?I get access to another music plan fo...

  • Casual Listener
  • Plan Premium Country Denmark Operating System Android   My Question or Issue Hi, does anyone know if spotify saves my playlists if I change my plan from premium to free for about 6 month...
  • Hvalsoe86
  • Casual Listener
  • 1145 Views
  • 2 replies
  • 0 likes
  • 1145 Views
  • 2 replies
  • 0 likes

Superuser Contribution Billing with mobile load (Premium)

PlanSpotify PremiumCountryPhilippines My Question or IssueHow do I pay my bill using mobile load? It says my next bill is on 5/06/2021 but it is already 5/27/2021 and I haven't paid my bill yet, I don't know how to pay since I used mobile load in my ...

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  • Visitor
  • Plan Spotify Premium Country Philippines   My Question or Issue How do I pay my bill using mobile load? It says my next bill is on 5/06/2021 but it is already 5/27/2021 and I haven't paid ...
  • CarlosE
  • Moderator
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Can't purchase premium with PayPal

PlanFree/PremiumCountrySri LankaDeviceDesktop PCOperating SystemWindows 10My Question or IssueI've been trying to purchase Spotify premium using PayPal but I keep encountering this error.I verified that both my Spotify and PayPal account are set to t...

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  • Newbie
  • Plan Free/Premium Country Sri Lanka Device Desktop PC Operating System Windows 10 My Question or Issue I've been trying to purchase Spotify premium using PayPal but I keep encountering this ...
  • OneByBoo
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Browse] no ads when logged in with facebook?

hello spotify!something weird just happened when i logged into spotify.i had ads!when i log in with facebook i dont have ever apps but with spotify direct i have ads.i use cracked version from happymod on my phone and i never have ads there also.que ...

  • Casual Listener
  • hello spotify! something weird just happened when i logged into spotify. i had ads! when i log in with facebook i dont have ever apps but with spotify direct i have ads. i use cracked version fro...
  • Mihail
  • Spotify Legend
  • 281 Views
  • 5 replies
  • 1 likes
  • Browse
    Desktop
  • 281 Views
  • 5 replies
  • 1 likes

Superuser Contribution Money deducted from my visa card but there are no updates about it on account overview.

I'm using recurring payment and I got a notification that my bank account has low balance than needed to charge. So I tried updating my card details with another debit card then after updating it, money got detected from the account but I can't see a...

  • Regular
  •      I'm using recurring payment and I got a notification that my bank account has low balance than needed to charge. So I tried updating my card details with another debit card then a...
  • Alex
  • Moderator
  • 369 Views
  • 5 replies
  • 0 likes
  • 369 Views
  • 5 replies
  • 0 likes

Superuser Contribution What is the best way to get help with my Premium account?

PlanPremiumCountryCanadaDeviceGoogle Pixel 2, MacBook Pro 2016, and various other devicesOperating SystemLatest Android, Debian Linux, and Windows 10 Pro My Question or IssueI am paying for premium but the system thinks I do not. I replied to another...

  • Regular
  •   Plan Premium Country Canada Device Google Pixel 2, MacBook Pro 2016, and various other devices Operating System Latest Android, Debian Linux, and Windows 10 Pro   My Question or...
  • Mihail
  • Spotify Legend
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

I bought Spotify premium, was charged, but I still have Spotify Free.

PlanFreeCountryUSADeviceIPhone XROperating SystemIOS 11 My Question I bought the 3-Month Solo Premium Plan for 9.99$, and my paypal account was charged, however it said there was error, and I didn’t get my Spotify Premium, My account was still charge...

  • Visitor
  •   Plan Free Country USA Device IPhone XR Operating System IOS 11    My Question  I bought the 3-Month Solo Premium Plan for 9.99$, and my paypal account was charged, h...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Transfer Spotify bill to Tele2 bill

PlanPremiumCountrySwedenDeviceiPhone X My Question or IssueHi! I spoke to Tele2s cust-service which told me that I need to contact Spotify in order to transfer my Spotify bill to my Tele2 bill. I do not want to open a new account of course, I just wa...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone X   My Question or Issue Hi!   I spoke to Tele2s cust-service which told me that I need to contact Spotify in order to transfer my Spotif...
  • Mangapojke
  • Casual Listener
  • 733 Views
  • 4 replies
  • 0 likes
  • Tele2
  • 733 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium

I’ve had premium since last year and it expires July, I paid with the prepaid cards. Today I was listening to music and it ended abruptly mid song. I was wondering is there a way I can get it back or do I gotta pay the $10 again. I’ve added screensho...

  • Casual Listener
  • I’ve had premium since last year and it expires July, I paid with the prepaid cards. Today I was listening to music and it ended abruptly mid song. I was wondering is there a way I can get it back or...
  • CarlosE
  • Moderator
  • 381 Views
  • 9 replies
  • 0 likes
  • 381 Views
  • 9 replies
  • 0 likes

Solved!! Can't pay for premium

I've tried to upgrade to premium, but it won't go to the payment details. It will go to your plan and that is it...nothing else I've tried clearing my cacheI've tried incognito modeI've tried different browsersI tried doing it on my phone Just shows ...

  • Casual Listener
  • I've tried to upgrade to premium, but it won't go to the payment details. It will go to your plan and that is it...nothing else   I've tried clearing my cache I've tried incognito mode I've ...
  • Billy-J
  • Spotify Star
  • 384 Views
  • 3 replies
  • 0 likes
  • Premium
  • 384 Views
  • 3 replies
  • 0 likes

Solved!! Cannot setup Premium Duo with different country settings

PlanPremiumCountryDenmark My Question or IssueHi,I created my Spotify Premium account some years back living in Denmark, where I still pay my subscription from. I moved to Germany and have been very happy to be able to continue using my Danish interf...

  • Casual Listener
  • Plan Premium Country Denmark     My Question or Issue Hi, I created my Spotify Premium account some years back living in Denmark, where I still pay my subscription from. I moved to ...
  • Maxim
  • Spotify Star
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Superuser Contribution Going from Family Premium to Student Premium

We no longer have a need fro the family plan, my son is the only one still using spotify so I wanted to change him to the Student Premium. I didn't realize by verifying him as a student before cancelling our family plan would mess anything up, but it...

  • Music Fan
  • We no longer have a need fro the family plan, my son is the only one still using spotify so I wanted to change him to the Student Premium. I didn't realize by verifying him as a student before cancel...
  • Mihail
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution I bought a duo plan, but the page where im supposed to find the invite link isn't loading in

DuoPremiumIndiadevice - Asus laptop and a Samsung a21sOperating Systemwin 10 I bought Spotify premium duo plant half an hour ago but according to the articles I can invite through spotify.com/in-en/account/duo but when I go to the page (cause I alrea...

  • Visitor
  • Duo Premium India device - Asus laptop and a Samsung a21s Operating System win 10   I bought Spotify premium duo plant half an hour ago but according to the articles I can invite throug...
  • Alex
  • Moderator
  • 335 Views
  • 3 replies
  • 1 likes
  • 335 Views
  • 3 replies
  • 1 likes

How do I get back into my hulu account, which comes with my spotify subscription?

I use the same email for my hulu account as my spotify, but all a sudden, I cannot get into my hulu account and when I click on the link under my services to start watching for hulu, it just takes me to hulu.com. Don't know what to do.

  • Visitor
  • I use the same email for my hulu account as my spotify, but all a sudden, I cannot get into my hulu account and when I click on the link under my services to start watching for hulu, it just takes me...
  • Billy-J
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing to Duo without losing prepaid premium period

Hi all, I am currently already using spotify premium but don't have a subscription yet. However I have prepaid spotify premium for the next ~6 months using spotify vouchers. I would like to change do a Duo subscription to allow my live-in partner acc...

  • Casual Listener
  • Hi all,   I am currently already using spotify premium but don't have a subscription yet. However I have prepaid spotify premium for the next ~6 months using spotify vouchers.   I would...
  • CarlosE
  • Moderator
  • 564 Views
  • 3 replies
  • 1 likes
  • Duo
    Subscription
  • 564 Views
  • 3 replies
  • 1 likes

Superuser Contribution 3 month PayPal free trial not eligible

PlanFree/PremiumCountryUSADevice(iPhone Operating System(iOS 10 My Question or Issue Im trying to sign my mom up for the 3 free month trial by signing up with PayPal- it says she's not eligible but she's never had a Spotify account.

  • Visitor
  •   Plan Free/Premium Country USA Device (iPhone  Operating System (iOS 10   My Question or Issue   Im trying to sign my mom up for the 3 free month trial by signing up ...
  • CarlosE
  • Moderator
  • 1187 Views
  • 5 replies
  • 0 likes
  • 1187 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cobro de IGIC

Pongo un comentario aquí porque resido en las Islas Canarias y me están cobrando el IVA, pese a ser ilegal. En territorio canario se debe cobrar el IGIC, sea esta empresa sueca o de cualquier lugar. Con este comentario quiero solicitar el reembolso d...

  • Visitor
  • Pongo un comentario aquí porque resido en las Islas Canarias y me están cobrando el IVA, pese a ser ilegal. En territorio canario se debe cobrar el IGIC, sea esta empresa sueca o de cualquier lugar.&...
  • Tha_Owen
  • Visitor
  • 536 Views
  • 2 replies
  • 1 likes
  • 536 Views
  • 2 replies
  • 1 likes

Can’t subscribe by card

Hi..I’m trying to upgrade my subscription to Duo but when I choose “subscribe by card” option, the “subscribe by mobile” page shows up. P.S. excuse my English

  • Visitor
  • Hi.. I’m trying to upgrade my subscription to Duo but when I choose “subscribe by card” option, the “subscribe by mobile” page shows up.   P.S. excuse my English
  • Billy-J
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Xbox Game Pass 4 Month Free Trial

PlanFree 4 Month Premium as a perk from Xbox Game Pass Ultimate.CountryMéxico.DeviceThinkpad T460.Operating SystemWindows 10. My Question or IssueI tried to redeem my perk the 7th, and as a matter of fact I created my Spotify account that same day, b...

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  • Casual Listener
  • Plan Free 4 Month Premium as a perk from Xbox Game Pass Ultimate. Country México. Device Thinkpad T460. Operating System Windows 10.   My Question or Issue I tried to redeem my perk th...
  • Billy-J
  • Spotify Star
  • 1281 Views
  • 3 replies
  • 0 likes
  • Xbox Game Pass Ultimate
    Xbox perk
  • 1281 Views
  • 3 replies
  • 0 likes