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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

69705 Views

18 replies

94 likes

  • 69705 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133912 Views

69 replies

10 likes

Premium for Family
  • 133912 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

71449 Views

89 replies

4 likes

  • 71449 Views
  • 89 replies
  • 4 likes

3 months free subscription

PlanFree/Premium DeviceAndroid My Question or IssueSigned up for premium yesterday off of an add that said first 3 months free and it charged me the next day

Newbie

  Plan Free/Premium     Device Android      My Question or Issue Signed up for premium yesterday off of an add that said first 3 months free and it charged me ...

Maxim

Spotify Star

962 Views

1 replies

0 likes

  • 962 Views
  • 1 replies
  • 0 likes

question

I pay €10.99 every month for my subscription. But I don't know for which account. This is for for a long time. And so I don't use it anymore. I pay for nothing every month. I also don't remember what email address or password this account was created...

Visitor

I pay €10.99 every month for my subscription. But I don't know for which account. This is for for a long time. And so I don't use it anymore. I pay for nothing every month. I also don't remember what...

Maxim

Spotify Star

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Will I lose the special offer price if I upgrade my plan to duo?

I just signed up for Premium for a special offer price of $11.99 for 3 months. I wasn’t thinking that my husband currently has Spotify premium & that it would make more sense if I got Duo. At the time I could have gotten Duo for $16.99 for 3mo. If I ...

Newbie

I just signed up for Premium for a special offer price of $11.99 for 3 months. I wasn’t thinking that my husband currently has Spotify premium & that it would make more sense if I got Duo. At the...

Maxim

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Is it possible to get a refund?

My spotify premium was supposed to be renewed on December 12th. Today (the 11th) I was planning to cancel it so it wouldn't charge me tomorrow. To my surprise, I found that spotify had charged me the renewal fee today (the 11th, not the actual renewa...

Newbie

My spotify premium was supposed to be renewed on December 12th. Today (the 11th) I was planning to cancel it so it wouldn't charge me tomorrow. To my surprise, I found that spotify had charged me th...

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Solved!! Relocating to different country. Premium change how?

PlanPremiumCountryCurrently Germany - December relocating to Thailand My Question or IssueHi, can anyone tell me how I can change my country of residence in Spotify? I will.be relocating on the 2nd December and obviously would like to change that in ...

Casual Listener

Plan Premium Country Currently Germany - December relocating to Thailand   My Question or Issue Hi, can anyone tell me how I can change my country of residence in Spotify? I will.be reloca...

Maxim

Spotify Star

539 Views

5 replies

0 likes

  • 539 Views
  • 5 replies
  • 0 likes

Superuser Contribution Keep getting Who’s listening on my tv but can’t click through

I’m showing up as the one listening, username is correct but nothing happens when I click on my “circle”

Visitor

I’m showing up as the one listening, username is correct but nothing happens when I click on my “circle”

kneeprints123

Regular

7442 Views

12 replies

0 likes

  • 7442 Views
  • 12 replies
  • 0 likes

Superuser Contribution accidentally payed twice

I accidentally payed twice for my individual premium subscription I don't have a second account, can I have a refund?

Newbie

I accidentally payed twice for my individual premium subscription I don't have a second account, can I have a refund?

OscarDC

Moderator

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

change premium plans

ive changed two premium plans from duo to family and now i want to go back to duo but cant

Visitor

ive changed two premium plans from duo to family and now i want to go back to duo but cant

Anyk17

Spotify Star

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes

Gift Spotify premium student.

Hi. I want to gift my son Spotify premium student for a year. Can this be done or will I have to set up a monthly direct debit??? We’re in the UK on ios. thanks.

Newbie

Hi. I want to gift my son Spotify premium student for a year. Can this be done or will I have to set up a monthly direct debit???   We’re in the UK on ios.   thanks.    

CamRye

Casual Listener

1036 Views

2 replies

0 likes

  • 1036 Views
  • 2 replies
  • 0 likes

Superuser Contribution Is there a way to purchase 12-month gift cards in Ukraine?

Hello,We are considering the possibility of gifting our employees a Spotify subscription for one of our upcoming celebrations. Is there a way to purchase 12-month gift cards in Ukraine, or perhaps arrange this directly with Spotify? Does Spotify have...

Visitor

Hello, We are considering the possibility of gifting our employees a Spotify subscription for one of our upcoming celebrations. Is there a way to purchase 12-month gift cards in Ukraine, or perhap...

Joan

Moderator

744 Views

1 replies

1 likes

  • 744 Views
  • 1 replies
  • 1 likes

Pay my late account

Richard Hinakii

Visitor

Richard Hinakii

Maxim

Spotify Star

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I buy a premium giftcard for someone in another country?

So valentine's day is coming up and I would like to buy a spotify premium giftcard for someone in another country, but from what I've seen, the gift cards you can buy at stores are only redeemable in the country you bought it in, and I can't find a w...

Casual Listener

So valentine's day is coming up and I would like to buy a spotify premium giftcard for someone in another country, but from what I've seen, the gift cards you can buy at stores are only redeemable in...

Novy

Moderator

3089 Views

3 replies

0 likes

Different country
Gift Card
Premium
  • 3089 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mobile app totally bugged

PlanPremiumCountryNigeriaDevicePc windows/mobile android My Question or IssueMy phone shows my subscription as it will end on 1970, on my pc it shows as 1 year. please help

Newbie

Plan Premium Country Nigeria Device Pc windows/mobile android    My Question or Issue My phone shows my subscription as it will end on 1970, on my pc it shows as 1 year. please help...

Novy

Moderator

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Best way to gift an account and pay for it going forward?

PlanPremiumCountryUSDeviceiPhone 8, Amazon EchoOperating SystemiOS, Windows 10 My Question or Issue I want to gift a non-technical music lover a Spotify Premium account, and continue paying for the subscription fees going forward. Assume they aren't ...

Visitor

Plan Premium Country US Device iPhone 8, Amazon Echo Operating System iOS, Windows 10   My Question or Issue   I want to gift a non-technical music lover a Spotify Premium accoun...

shebuck20

Visitor

442 Views

2 replies

0 likes

  • 442 Views
  • 2 replies
  • 0 likes

Premium Duo cannot play on two devices simultaneously

I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a song, my stream gets paused. And vice versa. I use the...

Casual Listener

I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a son...

Not applicable

3139 Views

6 replies

0 likes

  • 3139 Views
  • 6 replies
  • 0 likes

Superuser Contribution New phone, need to renew my account

Old phone got factory reset. Spotify is on autopay. Need to renew my subscription, don't have a computer.

Visitor

Old phone got factory reset. Spotify is on autopay. Need to renew my subscription, don't have a computer.

Vasil

Moderator

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes