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Please see below the most popular frequently asked questions.

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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72422 Views
  • 25 replies
  • 5 likes
  • 72422 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41998 Views
  • 19 replies
  • 2 likes
  • 41998 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29979 Views
  • 16 replies
  • 3 likes
  • 29979 Views
  • 16 replies
  • 3 likes

Superuser Contribution List of current Spotify carrier parnerships?

Is there an updated list of current mobile carriers or internet providers that provide spotify subscriptions at cheaper prices or that is included in the subscription? This one is currently outdated: https://docs.google.com/spreadsheets/d/1MbEcHQStlP...

  • Newbie
  • Is there an updated list of current mobile carriers or internet providers that provide spotify subscriptions at cheaper prices or that is included in the subscription?  This one is currently ...
  • Jeremy
  • Spotify
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! Didn't get email code for Microsoft Reward

Microsoft offered 3 months free premium for using Bing to search. Did this, went through the registration process. Got to the page that says "Verify your code" and "To validate your offer, enter the code that you received" except it's been over an ho...

  • Casual Listener
  • Microsoft offered 3 months free premium for using Bing to search.  Did this, went through the registration process.  Got to the page that says "Verify your code" and "To validate your offer...
  • AdriPop13
  • Visitor
  • 819 Views
  • 5 replies
  • 0 likes
  • 819 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to switch from Premium Individual Annual Subscription to Premium Duo Annual Subscription

PlanPremiumCountryIndiaDeviceWindows appOperating SystemWindows 10 My Question or IssueI am unable to switch from Premium Individual Annual Subscription to Premium Duo Annual Subscription. Getting this error message: Sorry, you're not eligible for th...

  • Casual Listener
  • Plan Premium Country India Device Windows app Operating System Windows 10   My Question or Issue I am unable to switch from Premium Individual Annual Subscription to Premium Duo Annual...
  • Dian
  • Moderator
  • 162 Views
  • 3 replies
  • 0 likes
  • 162 Views
  • 3 replies
  • 0 likes

Solved!! I live in israel but the address is something else

I just bought my 1st month of premium individual and looked at the recipet and saw the address was Sweden and smting and idk what to doPlanPremium IndividualCountry DeviceGalaxy S8 (With a Note9 ROMOperating SystemAndroid 10 OneUI 2.5 My Question or ...

  • Casual Listener
  • I just bought my 1st month of premium individual and looked at the recipet and saw the address was Sweden and smting and idk what to do😣 Plan Premium Individual Country   Device Galaxy S8...
  • Tomer5
  • Casual Listener
  • 127 Views
  • 2 replies
  • 0 likes
  • 127 Views
  • 2 replies
  • 0 likes

Superuser Contribution Forced to upgrade to duo?

Hi,For some reason my payment keeps failing even though it was ok for years. When I try to renew it, I am forced to select duo - trying to select solo shows I am not eligible for that plan. Why? PlanPremiumCountryIsrael DeviceGalaxy Z Flip 3 / Window...

  • Visitor
  • Hi, For some reason my payment keeps failing even though it was ok for years. When I try to renew it, I am forced to select duo - trying to select solo shows I am not eligible for that plan. Why? &...
  • Eni
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution No more Hulu but Duo instead?

I paid my Spotify Premium + Hulu account, but was instead informed that I was now signing up for and paying for Premium Duo ... AFTER PAYMENT WAS ACCEPTED. I enjoyed having the Spotify/Hulu bundle and really have NO use for a Duo plan. Is there a way...

  • Visitor
  • I paid my Spotify Premium + Hulu account, but was instead informed that I was now signing up for and paying for Premium Duo ... AFTER PAYMENT WAS ACCEPTED.  I enjoyed having the Spotify/Hulu bu...
  • AlejaR
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nao ta funcionando o premium

Assinei o premium universitário e estou utilizando o primeiro mês gratuito, e até então estava tudo certo porém quando eu saio do Wi-Fi ele simplesmente não funciona. Não tem anúncios, eu posso ir para próxima ou voltar a música sem problemas, mas qu...

  • Visitor
  • Assinei o premium universitário e estou utilizando o primeiro mês gratuito, e até então estava tudo certo porém quando eu saio do Wi-Fi ele simplesmente não funciona.  Não tem anúncios, eu poss...
  • Alex
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Individual Premium not allowed while changing countries?

I am American, but did my Master's degree in Canada. During that time, I had a student premium account and my account country was set to Canada. Now I am doing a PhD in the US, and have to renew my student discount as well as change my country. When ...

  • Visitor
  • I am American, but did my Master's degree in Canada. During that time, I had a student premium account and my account country was set to Canada. Now I am doing a PhD in the US, and have to renew my s...
  • Kiril
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution abonnement par opérateur téléphonique

J'avais souscrit l'abonnement spotify par mon opérateur téléphonique. J'ai résilier spotify en passant par mon opérateur téléphonique, mais sur l'application spotify, j'apparais tjs par mon opérateur téléphonique.Comment puis je résilier ce compte.Me...

  • Newbie
  • J'avais souscrit l'abonnement spotify par mon opérateur téléphonique. J'ai résilier spotify en passant par mon opérateur téléphonique, mais sur l'application spotify, j'apparais tjs par mon opérateur...
  • Dian
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount deducted but payment failed

PlanIndividual Premium CountrySouth Korea DeviceSamsung Galaxy S22 Ultra Operating SystemAndroid 12 My Question or IssueI've received an email where it's said that my payment is failed, though the amount of money was deducted from the credit card. I ...

  • Casual Listener
  • Plan Individual Premium   Country South Korea   Device Samsung Galaxy S22 Ultra   Operating System Android 12   My Question or Issue I've received an email where it's...
  • OscarDC
  • Moderator
  • 373 Views
  • 3 replies
  • 1 likes
  • 373 Views
  • 3 replies
  • 1 likes

Superuser Contribution Started Premium Duo but got no free trial month

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueSpotify informed me via in-app-ads that I'll get a free trial of spotify dou if I change subscriptions. did it, but I have no free month. Already paid my single premium f...

  • Visitor
  • Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue Spotify informed me via in-app-ads that I'll get a free trial of spotify dou if I change subsc...
  • Jeremy
  • Spotify
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Account address family

Adding a new family member and we needed to out an address. Entered the address into main members account, when confirming on the new account it says we are in different countries but we are physically in the same home. No vpn or anything is impactin...

  • Newbie
  • Adding a new family member and we needed to out an address. Entered the address into main members account, when confirming on the new account  it says we are in different countries but we are ph...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing links

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Premium account but there is no button or link indicating this on the bottom right. ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Yordan
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution I WANT A REFUND

I unsubscribed but it did not work and I thought it was but it’s charging me again and I will not use it I really need the money please

  • Visitor
  • I unsubscribed but it did not work and I thought it was but it’s charging me again and I will not use it  I really need the money please 
  • Elena
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged on my Card but I don't have a Spotify Subscription

PlanPremiumCountrySouth AfricaMy Question or IssueI don't have an spotify subscriptions attached to my email or phone number but there's a monthly subscription going of my credit card every month. There is an account number and a reference on the tra...

  • Visitor
  •   Plan Premium Country South Africa My Question or Issue I don't have an spotify subscriptions attached to my email or phone number but there's a monthly subscription going of my credit ca...
  • Elena
  • Moderator
  • 168 Views
  • 1 replies
  • 1 likes
  • 168 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot subsribe via Nepalese Dollar Card

I am trying to go premium for a long time I am old user of apple music but since I wannted to listen on my windows device I wanted to ditch apple music and go to spotify but it is not accepting the payment method provided by my Bank which is working ...

  • Visitor
  • I am trying to go premium for a long time I am old user of apple music but since I wannted to listen on my windows device I wanted to ditch apple music and go to spotify but it is not accepting the p...
  • Jeremy
  • Spotify
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Como actualiza pago anual

Recien contrate sopotify Dou , pero quiero realizar el pago anual ,como actualizo esa información.

  • Visitor
  • Recien contrate sopotify Dou , pero quiero realizar el pago anual ,como actualizo esa información.
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't change payment details

A few days ago I received a mail stating that my payment for premium failed and i needed to update my payment details. However whenever I try to do so, spotify redirects me to an error page. I have tried changing the browser but the problem still ava...

  • Regular
  • A few days ago I received a mail stating that my payment for premium failed and i needed to update my payment details. However whenever I try to do so, spotify redirects me to an error page. I have t...
  • Lyubka
  • Moderator
  • 959 Views
  • 7 replies
  • 1 likes
  • 959 Views
  • 7 replies
  • 1 likes

Superuser Contribution Switched from premium to duo

I had the individual plan and had already paid the month off for that plan but I switched to the duo plan as a gift or a loved one and It said I had to pay again for the duo plan in this same month so I was wondering if I get the money I paid for my ...

  • Newbie
  • I had the individual plan and had already paid the month off for that plan but I switched to the duo plan as a gift or a loved one and It said I had to pay again for the duo plan in this same month s...
  • Yordan
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes