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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9648 Views
  • 23 replies
  • 2 likes
  • 9648 Views
  • 23 replies
  • 2 likes

Trouble with account

DeviceIPhone 11 Pro Max Operating SystemLatest update Question Today my husband downloaded Spotify for the family. He created an account for himself, and bought the Spotify premium family subscription. Then, he sent me and my son invitations. My son ...

  • Visitor
  •       Device IPhone 11 Pro Max  Operating System Latest update  Question  Today my husband downloaded Spotify for the family. He created an account for himself, ...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution ADD ABILITY TO UPDATE PAYMENT INFORMATION IN APP

There is no ability to update payment information or plan information in app. The app literally says "You can't make changes to your plan in app. We know this is not ideal." Well, obviously. If it is not ideal, are you making changes to fix it? There...

  • Visitor
  • There is no ability to update payment information or plan information in app. The app literally says "You can't make changes to your plan in app. We know this is not ideal." Well, obviously. If it is...
  • twitchard
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium expiry dates different in account

I have premium and I'm trying to find the expiry date. Within my account I see 178 days remaining. But when I click on the 'premium individual' title, I see an expiry date of 08/07/24, 2hich is not 178 days away. Screenshots are attached. I'm a littl...

  • Newbie
  • I have premium and I'm trying to find the expiry date. Within my account I see 178 days remaining.   But when I click on the 'premium individual' title, I see an expiry date of 08/07/24, 2hich...
  • Joan
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Family invites can’t match addess

Family invitation’s are adding our exact address but Spotify are saying they are different so they cannot log in .Plan Family PremiumFree/PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Ore...

  • Visitor
  • Family invitation’s are adding our exact address but Spotify are saying they are different so they cannot log in . Plan Family Premium Free/Premium Country USA   Device (iPhone 8, Samsung ...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

15 hours Audiobook

PlanPremium DuoCountryCanadaDeviceSamsung GalaxyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am the plan manager for my premium duo account. I have re installed the spotify app several times and don't seem to be gett...

  • Casual Listener
  • Plan Premium Duo Country Canada Device Samsung Galaxy Operating System (iOS 10, Android Oreo, Windows 10,etc.)     My Question or Issue   I am the plan manager for my ...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Cobrança duplicada no cartão de crédito

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar.PlanoGrátis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro final de 2016)Sistema Operacional(iOS 10, Android O...

  • Visitor
  • Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar. Plano Grátis/Premium País   Dispositivo (iPhone 8, Samsung Galax...
  • Bittencourt
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! No more hystory and favorites songs since i get a premium account

PlanPremiumCountryFranceDevice(iPhone 8, lenovo Legion)Operating System(Windows10,IOS) My Question or IssueHi, i have a free account since a long time, last week, i change my account for a premium account and since then, i lost all my history and fav...

  • Casual Listener
  • Plan Premium Country France Device (iPhone 8, lenovo Legion) Operating System (Windows10,IOS)   My Question or Issue Hi, i have a free account since a long time, last week, i change my...
  • Maxim
  • Spotify Star
  • 277 Views
  • 5 replies
  • 0 likes
  • 277 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to find 2 months free Premium Duo Deal

PlanPremium IndividualCountryUS DeviceNothing Phone 1Operating SystemAndroid 13 My Question or IssueAn offering for upgrading to Premium Duo with 2 months free that ends October 31st popped up on my phone yesterday but I was about to start driving so...

  • Visitor
  • Plan Premium Individual Country US   Device Nothing Phone 1 Operating System Android 13   My Question or Issue An offering for upgrading to Premium Duo with 2 months free that en...
  • Susan_GP
  • Moderator
  • 601 Views
  • 3 replies
  • 1 likes
  • 601 Views
  • 3 replies
  • 1 likes

Can‘t join Duo Plan (Not accepting location)

Hi, we have a question. We can‘t use Duo-plan because although we have the same direction in our setups the Spotify Program tells us that we living too far away.Can anyone give me an advice? Kind regards Lara

  • Casual Listener
  • Hi,    we have a question. We can‘t use Duo-plan because although we have the same direction in our setups the Spotify Program tells us that we living too far away. Can anyone give me an...
  • laraburkert
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Solved!! credit card not accepted for multiple subscriptions

I'm subscribing to Premium for a number of friends and family as gifts, approximately 14. I don't want this to be a family plan as I want them each to have individual plans and so do they. I have set one plan up as a trial and when I try to pay for t...

  • Casual Listener
  • I'm subscribing to Premium for a number of friends and family as gifts, approximately 14. I don't want this to be a family plan as I want them each to have individual plans and so do they. I have set...
  • Maxim
  • Spotify Star
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Duo Plan address verification doesn't work

PlanDuo PlanCountryGreeceDeviceIphone pro max 13Operating SystemiOS 10 My Question or IssueDuo Plan address verification doesn't work

  • Visitor
  • Plan Duo Plan Country Greece Device Iphone pro max 13 Operating System iOS 10   My Question or Issue Duo Plan address verification doesn't work  
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

I cannot change my payment method

Hi everyone My issue is simple I'm from LATAM, and I have different bank account to pay this service, and in this moment when I want to change the credit card to pay the subscription the only information that the platform shows is that is not possibl...

  • Casual Listener
  • Hi everyone   My issue is simple I'm from LATAM, and I have different bank account to pay this service, and in this moment when I want to change the credit card to pay the subscription the onl...
  • Maxim
  • Spotify Star
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Why is my partner getting ads on Spotify duo premium?

I originally had a Spotify account and upgraded to Duo so my partner could join. He is getting ads when he listens to music.

  • Casual Listener
  • I originally had a Spotify account and upgraded to Duo so my partner could join. He is getting ads when he listens to music.
  • Maxim
  • Spotify Star
  • 211 Views
  • 3 replies
  • 0 likes
  • 211 Views
  • 3 replies
  • 0 likes

Premium Duo Shiffle Issue

I have a Premium Duo account, both my partner and I see that we have that plan, but she doesn’t have the shuffle button. We both are using iPhone 12 and the iOS Spotty app.

  • Newbie
  • I have a Premium Duo account, both my partner and I see that we have that plan, but she doesn’t have the shuffle button. We both are using iPhone 12 and the iOS Spotty app.     
  • user-removed
  • Not applicable
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Subscription not provide payment 25 december please cge3 otherwise refund the amount

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Porque não tenho mês grátis assinando o duo ?

Esse é meu primeiro mês no SpotifyAssinei o Premium duo Vocês sempre falam que o primeiro mês e grátis porém me cobraram assim que assinei

  • Visitor
  • Esse é meu primeiro mês no Spotify Assinei o Premium duo Vocês sempre falam que o primeiro mês e grátis porém me cobraram assim que assinei
  • Billy-J
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify p

So I had Spotify premium and I had not used a real email address only to find out Spotify had made multiple charges despite me deleting the card permanently and I had also verified my email address and I have no idea how to get a refund if anyone wan...

  • Visitor
  • So I had Spotify premium and I had not used a real email address only to find out Spotify had made multiple charges despite me deleting the card permanently and I had also verified my email address a...
  • Vasil
  • Moderator
  • 136 Views
  • 1 replies
  • 1 likes
  • 136 Views
  • 1 replies
  • 1 likes

Solved!! I want to exit a family account and revert to a normal premium account.

My partner and I split up recently and now I want to exit the family account we were sharing and have my own premium account again. How can I do this without losing all my playlists and other premium features?

  • Casual Listener
  • My partner and I split up recently and now I want to exit the family account we were sharing and have my own premium account again. How can I do this without losing all my playlists and other premiu...
  • MusicLoverAFO
  • Casual Listener
  • 339 Views
  • 2 replies
  • 0 likes
  • 339 Views
  • 2 replies
  • 0 likes