My payment is not reflected

[#1]

My bank account confirmed the payment but in Spotify isn't reflected

[Bittencourt]

Hi there, and thanks for writing.

If your bank has confirmed the payment but Spotify isn't reflecting it, here are steps you can take to resolve the issue:

1. Verify Payment Details
- Check your bank statement to ensure the payment is marked as "completed" and not "pending."
- Confirm the payment was made to the correct Spotify account if you manage multiple accounts.

2. Check Spotify Account Status
- Log in to your Spotify account and verify your subscription status.
- Ensure you're checking the correct account (e.g., avoid confusion with family or shared accounts).

3. Review Email Notifications
- Spotify usually sends a confirmation email when a payment is successful. Look for this in your inbox or spam/junk folder.

4. Retry Logging In
- Sometimes, updates take time to sync. Log out and back into the Spotify app to refresh the status.

Let me know if it helps!