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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15399 Views
  • 27 replies
  • 3 likes
  • 15399 Views
  • 27 replies
  • 3 likes

I won Premium from Just Eat but it's not on my account

I won 4 months of free Premium from Just Eat, added my bank details. Now I don't have Premium on my account so I cannot cancel it. Meanwhile, I see that I have a subscription on my bank account so in 4 months Spotify will start get money for Premium ...

  • Visitor
  • I won 4 months of free Premium from Just Eat, added my bank details. Now I don't have Premium on my account so I cannot cancel it. Meanwhile, I see that I have a subscription on my bank account so in...
  • Maxim
  • Spotify Star
  • 820 Views
  • 1 replies
  • 0 likes
  • 820 Views
  • 1 replies
  • 0 likes

No puedo ingresar al plan premium en Iphone

Cuando intento entrar al plan premium como invitado no lo logro ya que aparece que no estoy, pero cuando entro desde un dispositivo android si puedo

  • Visitor
  • Cuando intento entrar al plan premium como invitado no lo logro ya que aparece que no estoy, pero cuando entro desde un dispositivo android si puedo
  • osornios
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Spotify Charging to my credit card without having my credit card

Hey Spotify, stop charging my credit card. I eliminated it from my Spotify account a month ago because I don't want to pay for Spotify anymore. Still, I got a message from my bank today saying you tried to charge for your services. What the **bleep**...

  • Newbie
  • Hey Spotify, stop charging my credit card. I eliminated it from my Spotify account a month ago because I don't want to pay for Spotify anymore. Still, I got a message from my bank today saying you tr...
  • Luan
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on my phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I open my Spotify on my Samsung s 24 it keeps telling me account issues I have premium. ...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...
  • Yordan
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Can't log into Duo account

Plan DuoFree/PremiumCountry Canada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI (jocast57) upgraded to Duo to add my wife (**bleep** and she accepted the invite...

  • Visitor
  • Plan Duo Free/Premium Country Canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

How do I cancel my subscription?

My name is Timothy J. Mojica and I started the subscription using my father's personal checking account without his permission. Can you please assist me in cancelling the subscription?

  • Visitor
  • My name is Timothy J. Mojica and I started the subscription using my father's personal checking account without his permission. Can you please assist me in cancelling the subscription?
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Cannot upgrade to family plan

PlanPremium individualCountryUSA My Question or IssueI cannot get my account to upgrade to a family premium account. I was sent to the app, where I tried to upgrade from my phone, but it said that my google account wasn't the one I was paying with, w...

  • Visitor
  • Plan Premium individual Country USA     My Question or Issue I cannot get my account to upgrade to a family premium account. I was sent to the app, where I tried to upgrade from my p...
  • Jose_M
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

audiobooks don't show in my browse all

I am subscribing to Premium Individual, which is supposed to give me access to audiobooks, but when I search for them under Search -> Browse all, they don't appear as a category. What can I do?

  • Visitor
  • I am subscribing to Premium Individual, which is supposed to give me access to audiobooks, but when I search for them under Search -> Browse all, they don't appear as a category. What can I do?
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Paid for an account that used a promo for free spotify premium.

So I did a kind thing for a friend, (no longer friends) and I let them use a spotify premium free deal. I didn't realize that my paypal account was tied to it, and today I got charged for premium. Is there any way I can get my money back? I can link ...

  • Newbie
  • So I did a kind thing for a friend, (no longer friends) and I let them use a spotify premium free deal. I didn't realize that my paypal account was tied to it, and today I got charged for premium. Is...
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

I can't pay with a maestro card

Ik heb een proefperiode van 3 maanden lang met de code van H&M maar ik kan dat niet gebruiken omdat ik niet kan betalen mat een maestro kaart.

  • Visitor
  • Ik heb een proefperiode van 3 maanden lang met de code van H&M maar ik kan dat niet gebruiken omdat ik niet kan betalen mat een maestro kaart.
  • Maxim
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Plan

Plan: Premium StudentCountry: United States Device: iPhone 11 Pro MaxOperating System: iOS My Question or Issue: I'm a transfer college student and I've been using my previous college's email address for my premium student plan up until now. I am try...

  • Visitor
  • Plan: Premium Student Country: United States   Device: iPhone 11 Pro Max Operating System: iOS   My Question or Issue: I'm a transfer college student and I've been using my previous c...
  • Elena
  • Moderator
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

No se reflejó mi pago

Realice pago el 4 de julio pero sigo con comerciales, no se hizo efectivo el pago

  • Visitor
  • Realice pago el 4 de julio pero sigo con comerciales, no se hizo efectivo el pago
  • Luan
  • Spotify Star
  • 155 Views
  • 2 replies
  • 0 likes
  • 155 Views
  • 2 replies
  • 0 likes

If I change plans , will I lose my content ?

If I down grade from Premium Family to basic premium , will I lose my library and downloaded songs ?

  • Visitor
  • If I down grade from Premium Family to basic premium , will I lose my library and downloaded songs ?
  • osornios
  • Spotify Star
  • 242 Views
  • 2 replies
  • 1 likes
  • 242 Views
  • 2 replies
  • 1 likes

Spotify Premium / mighty3

I bought the Spotify premium account and added my two daughters to it so they can use the Mighty3 MP3 player at camp w/o internet. They were both working when they left to go to camp, but my one daughters stopped and she got a message saying "the tri...

  • Visitor
  • I bought the Spotify premium account and added my two daughters to it so they can use the Mighty3 MP3 player at camp w/o internet.  They were both working when they left to go to camp, but my o...
  • Luan
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

pague mi plan en la moneda equivocada

pague mi plan en la moneda equivocada yo soy de Costa Rica y me quivoque y pague en la modeda de Mexico quiero saber si me pueden ayudar

  • Visitor
  • pague mi plan en la moneda equivocada yo soy de Costa Rica y me quivoque y pague en la modeda de Mexico quiero saber si me pueden ayudar
  • osornios
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes