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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72285 Views
  • 25 replies
  • 5 likes
  • 72285 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41954 Views
  • 19 replies
  • 2 likes
  • 41954 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29929 Views
  • 16 replies
  • 3 likes
  • 29929 Views
  • 16 replies
  • 3 likes

Superuser Contribution Subscription

I have subscribed but still it was showing free user

  • Visitor
  • I have subscribed but still it was showing free user
  • OscarDC
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Solved!! Debit Card Payment Failed

PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...

  • Casual Listener
  • Plan Free/Premium Country Singapore Device Pixel 3 XL Operating System Android 10   My Question or Issue I have been trying to subscribe to Spotify premium, and everytime I enter my de...
  • MusicisLife5
  • Visitor
  • 21834 Views
  • 7 replies
  • 1 likes
  • card
    debit
    Debit Card
    failed
    Payment
    Payment Problems
    Premium
  • 21834 Views
  • 7 replies
  • 1 likes

Regarding payment of premium

Sir,I am a daily subscriber of Spotify. I paid my subscription fees through UPI payment the payment has been done but my premium is not updated. So, I request you to kindly look into my subscription details so that I can get my premium.

  • Visitor
  • Sir, I am a daily subscriber of Spotify. I paid my subscription fees through UPI payment the payment has been done but my premium is not updated. So, I request you to kindly look into my subscripti...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Superuser Contribution Message saying i can’t be premium

hi, I want to be premium solo but it won’t let me. Every time I click on any premium option it says that it’s not available for me but I’m no student and from Canada. Why can’t i access the solo subscription.PlanFree to premium solo CountryCanada Dev...

  • Visitor
  • hi, I want to be premium solo but it won’t let me. Every time I click on any premium option it says that it’s not available for me but I’m no student and from Canada. Why can’t i access the solo subs...
  • 1sn65dt1-_s7d
  • Newbie
  • 158 Views
  • 2 replies
  • 0 likes
  • 158 Views
  • 2 replies
  • 0 likes

Superuser Contribution Accepted offer of three free Premium months - then you charged me £9.99

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Novy
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Started premium but only got 1 month free not 3 as advertised

Hi everyone, I've had a free plan for ages but signed up to premium a couple of weeks ago. I've just noticed that my first payment of £9.99 will be taken after one month free use, but all the adverts say it's free for three months. I've never had pre...

  • Casual Listener
  • Hi everyone,  I've had a free plan for ages but signed up to premium a couple of weeks ago.  I've just noticed that my first payment of £9.99 will be taken after one month free use, but al...
  • newbie94
  • Casual Listener
  • 242 Views
  • 6 replies
  • 0 likes
  • 242 Views
  • 6 replies
  • 0 likes

Superuser Contribution Changed from individual to duo. Took my card information but will not change over

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment not received by Spotify and payment page crashed

My Question or Issue I paid for spotify premium using UPI but the payment page crashed and the money was debited form my account. But Still I see that premium features have not been unlocked.

  • Newbie
  •     My Question or Issue   I paid for spotify premium using UPI but the payment page crashed and the money was debited form my account. But Still I see that premium features have n...
  • Vasil
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo invitation issues

PlanFree/Premium Premium DuoCountry Egypt Device iPhone 13Operating SystemiOS 15 My Question or IssueSo guys I used to have spotify premium mini (which only allows 30 downloads) but I decided to get a spotify duo bundle, prepaid version which means i...

129F5A90-ECCE-462C-95BA-EF6C0FF47250.jpeg
  • Newbie
  • Plan Free/Premium  Premium Duo Country Egypt   Device iPhone 13 Operating System iOS 15   My Question or Issue So guys I used to have spotify premium mini (which only allows 3...
  • Vasil
  • Moderator
  • 174 Views
  • 2 replies
  • 1 likes
  • 174 Views
  • 2 replies
  • 1 likes

I subscribe to student premium but still got bill payment for premium

I got 2 payments 1. Student Premium2. PremiumThis is an error. Why would I pay for the premium when I have an active student premium subscription.

  • Visitor
  • I got 2 payments   1. Student Premium 2. Premium This is an error. Why would I pay for the premium when I have an active student premium subscription.  
  • 71 Views
  • 0 replies
  • 0 likes
  • 71 Views
  • 0 replies
  • 0 likes

Superuser Contribution Error when Subscribing using my phone number

I got the student discount a month ago and i tried today to pay using my phone number but at first it sent me an error that says that my account isn't active then when i tried again it sent another error and to try again later without transferring me...

  • Visitor
  • I got the student discount a month ago and i tried today to pay using my phone number but at first it sent me an error that says that my account isn't active then when i tried again it sent another e...
  • Vasil
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to change from individual to duo

I'm trying to change my plan from Premium Individual to Premium Duo but I'm getting a message that I'm not eligible whenever I hit the "get started" button. I reviewed the terms & conditions and nothing in there applies to me as to why I would not be...

  • Newbie
  • I'm trying to change my plan from Premium Individual to Premium Duo but I'm getting a message that I'm not eligible whenever I hit the "get started" button. I reviewed the terms & conditions and ...
  • Yordan
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted from bank account but no premium access given

PlanPremiumCountryIndia DeviceSamsung galaxy Mo1sOperating SystemAndroid Oreo, Windows 10 My Question or IssueWhile buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment ...

  • Newbie
  •   Plan Premium Country India   Device Samsung galaxy Mo1s Operating System Android Oreo, Windows 10   My Question or Issue While buying one year standard (not a stude...
  • Vasil
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

My subscription

I subscribe for premium plan but on my app it’s saying that I have the free plan but when I try to chance to premium it says that I have premium plan , I have the premium playlist When I tried to skip music or after 30 minutes it’s starting to play t...

  • Visitor
  • I subscribe for premium plan but on my app it’s saying that I have the free plan but when I try to chance to premium it says that I have premium plan , I have the premium playlist  When I tried...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Superuser Contribution Duo account

Beste lezers Samen met mijn zoon heb ik een duo account. Nu heeft hij een nieuwe telefoon en de spotify app erop gezet. Hij kan echter alleen in mijn account komen. Iemand een idee ??

  • Visitor
  • Beste lezers  Samen met mijn zoon heb ik een duo account. Nu heeft hij een nieuwe telefoon en de spotify app erop gezet. Hij kan echter alleen in mijn account komen. Iemand een idee ?? 
  • OscarDC
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Trail 3 months but no premium features

Prologue Added the 3 months for free and than 9,99 p/m trail. In my account i have an invoice (0,00 for now) and that spotify premium individual should be available.Also in my account i can see that there should be a premium subscription, but the cur...

31anm67wgm2zac2s2sfk_0-1662014645443.png
  • Newbie
  • Prologue Added the 3 months for free and than 9,99 p/m trail. In my account i have an invoice (0,00 for now) and that spotify premium individual should be available. Also in my account i can see t...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stopping payment

I just canceled my spotify account , how do I get in touch with someone from spotify to stop payment from going through so I don't go negative

  • Visitor
  • I just canceled my spotify account , how do I get in touch with someone from spotify to stop payment from going through so I don't go negative
  • OscarDC
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Payment problem....

I'm trying to pay premium ( 6,99€) but for some reason Spotify doesn't accept it. I used visa card, PayPal but the result was nothing...That happens more than 1 month and I don't know what to do. I literally tried everything...

  • Visitor
  • I'm trying to pay premium ( 6,99€) but for some reason Spotify doesn't accept it. I used visa card, PayPal but the result was nothing...That happens more than 1 month and I don't know what to do. I l...
  • OscarDC
  • Moderator
  • 268 Views
  • 3 replies
  • 0 likes
  • App & Features
  • 268 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3 month free trial

Hello! Spotify Korea provided 3 month free trial in late july. I started my 3 month free trial on july 24 kst so it was until november 24. I even have an email receipt. However I just found I cannot play music anymore on spotify cuz my plan was disap...

  • Visitor
  • Hello! Spotify Korea provided 3 month free trial in late july. I started my 3 month free trial on july 24 kst so it was until november 24. I even have an email receipt. However I just found I cannot ...
  • Yordan
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed because of 3D security

I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security method and so most of the cards (at least for me) do...

  • Casual Listener
  • I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security m...
  • ievali
  • Visitor
  • 1048 Views
  • 7 replies
  • 2 likes
  • 3D
    fail
    Payment
    Security
  • 1048 Views
  • 7 replies
  • 2 likes