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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 51881 Views
  • 23 replies
  • 4 likes
  • 51881 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32516 Views
  • 19 replies
  • 2 likes
  • 32516 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21816 Views
  • 8 replies
  • 1 likes
  • 21816 Views
  • 8 replies
  • 1 likes

Superuser Contribution Gift Card not redeeming

I bought a $30 card THIRTY and it won't redeem. I tried so many different ways two days ago my account get locked I talked to costumer service, and the person I was talking to gave me a code to try after 24 hours and that code also didnt work. I know...

  • Visitor
  • I bought a $30 card THIRTY and it won't redeem. I tried so many different ways two days ago my account get locked I talked to costumer service, and the person I was talking to gave me a code to try a...
  • Jeremy
  • Moderator
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Buying Spotify Premium e-gift cards on a Canadian website with a US credit card

I want to buy Spotify Premium for my friend in Canada, and I plan to buy a Spotify Premium e-gift card off of a Canadian website using a Visa gift card purchased in the US. Would the Premium be applicable for my friend?

  • Newbie
  • I want to buy Spotify Premium for my friend in Canada, and I plan to buy a Spotify Premium e-gift card off of a Canadian website using a Visa gift card purchased in the US. Would the Premium be appli...
  • Maxim
  • Spotify Star
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I give Premium as a gift to someone else?

I'm looking to purchase Premium for someone else. How do I do this? Is there a way to pre-purchase it so they can start using it after Christmas? I want to give it as a gift.

  • Casual Listener
  • I'm looking to purchase Premium for someone else. How do I do this? Is there a way to pre-purchase it so they can start using it after Christmas?  I want to give it as a gift.
  • Novy
  • Moderator
  • 94284 Views
  • 9 replies
  • 3 likes
  • 94284 Views
  • 9 replies
  • 3 likes

Solved!!Superuser Contribution [India] Issue paying for monthly Premium for Students

Hey folks, We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error when trying to carry out the payment (see screenshot below). Ch...

Screenshot_20190330-162QQQQ841.jpg
  • Spotify Legend
  • Hey folks,   We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error w...
  • Novy
  • Moderator
  • 18425 Views
  • 45 replies
  • 53 likes
  • india
    Payment
    Student
  • 18425 Views
  • 45 replies
  • 53 likes

My girlfriend is studying abroad - can we have Spotify Duo subscription?

Hello. Me and my girlfriend, we are planning to get Spotify subscription and we were looking at the Duo option. The question is, are we eligible or not? She is currently studying in different country but we were living together (well we are still liv...

  • Visitor
  • Hello. Me and my girlfriend, we are planning to get Spotify subscription and we were looking at the Duo option. The question is, are we eligible or not? She is currently studying in different country...
  • Luke
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! New card update

PlanFree/PremiumCountry DeviceiPhone XR Operating SystemISO 14.4.2I have updated my card details but it still says update payment

  • Visitor
  • Plan Free/Premium Country   Device iPhone XR  Operating System ISO 14.4.2 I have updated my card details but it still says update payment   
  • Billy-J
  • Spotify Star
  • 772 Views
  • 6 replies
  • 0 likes
  • 772 Views
  • 6 replies
  • 0 likes

Solved!! Will be there any other subscription plans in Armenia?

PlanPremiumCountryArmenia DevicePC, Mi 9TOperating SystemAndroid 11, Windows 10 I noticed there are other subscription plans in other countries. Will there be Spotify Duo and Family plans for my country?

  • Visitor
  • Plan Premium Country Armenia   Device PC, Mi 9T Operating System Android 11, Windows 10   I noticed there are other subscription plans in other countries. Will there be...
  • Billy-J
  • Spotify Star
  • 1151 Views
  • 1 replies
  • 2 likes
  • Duo
    family
    Premium
  • 1151 Views
  • 1 replies
  • 2 likes

Premium family not activated

I have an existing premium account and upgraded to family. Yet premium family is not activated for me. Please look into this issue at the earliest otherwise I require a refund

  • Casual Listener
  • I have an existing premium account and upgraded to family. Yet premium family is not activated for me. Please look into this issue at the earliest otherwise I require a refund 
  • Billy-J
  • Spotify Star
  • 361 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 361 Views
  • 5 replies
  • 1 likes

[Mobile][Other] Grab rewards system

Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me.

  • Visitor
  • Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me. 
  • Luke
  • Spotify Star
  • 580 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 580 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot change to Premium Duo

HI,Am on Premium plan,am getting the following message, "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method." I trid cancelling my plan, entering via incogn...

  • Casual Listener
  • HI, Am on Premium plan, am getting the following message,  " Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a store...
  • Jeremy
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Credit Card Subscription

PlanFree/PremiumCountryPhilippines I can't subscribe to premium duo using my credit card.

  • Regular
  •   Plan Free/Premium Country Philippines   I can't subscribe to premium duo using my credit card.
  • Alex
  • Moderator
  • 1297 Views
  • 7 replies
  • 0 likes
  • 1297 Views
  • 7 replies
  • 0 likes

Card Subscription

PlanFree/PremiumCountryPhilippines I recently cancelled my premium subscription that I paid using credit card in hopes of subscribing to a duo plan but when I'm about to pay already, credit card payment is not available.

  • Regular
  • Plan Free/Premium Country Philippines   I recently cancelled my premium subscription that I paid using credit card in hopes of subscribing to a duo plan but when I'm about to pay already, c...
  • OneByBoo
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

[Android][Other] Payment Method

Can you please add bank transfer?

  • Visitor
  • Can you please add bank transfer?
  • OneByBoo
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 188 Views
  • 1 replies
  • 0 likes

Cannot add credit card details in the payment option of my account

Plan - FreeCountry - IndiaDevice - Xiaomi Mi A3Operating System - Android 11 My Question or Issue -I am having problem in adding my credit card details to my Spotify account. In the website, the instructions read as follows"Under Your plan, click UPD...

  • Visitor
  • Plan  - Free Country - India Device - Xiaomi Mi A3 Operating System - Android  11   My Question or Issue - I am having problem in adding my credit card details t...
  • OneByBoo
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged twice in a month

I just got a message from my bank stating that i have been deducted by spotify but what bothered me is that i had paid this month charges is there any way you can solve this error?Thanks.

  • Casual Listener
  •      I just got a message from my bank stating that i have been deducted by spotify but what bothered me is that i had paid this month charges is there any way you can solve this err...
  • CarlosE
  • Moderator
  • 484 Views
  • 3 replies
  • 0 likes
  • 484 Views
  • 3 replies
  • 0 likes

Subscription plans no longer available

PlanPremiumCountryIndiaMy Question or IssueI dont have any subscription options available for my account anymore. Is this now standard for India? I had this option available to me till yesterday, but checking it today it isnt there anymore

  • Casual Listener
  • Plan Premium Country India My Question or Issue I dont have any subscription options available for my account anymore. Is this now standard for India? I had this option available to me till yest...
  • Billy-J
  • Spotify Star
  • 302 Views
  • 5 replies
  • 0 likes
  • 302 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Premium has stopped working, and has changed back to free.

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn March 21st, I all of a sudden lost access to my Spotify Premium Duo Plan. I've tried log...

  • Visitor
  • Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On March 2...
  • Luke
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I have Spotify Premium with Hulu Basic, but Hulu does not give me access to any content

PlanSpotify Premium w Hulu Basic PlanCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueHulu basically acts as if I have no plan, even though I check Spotify's account page and it says I have Spotify Premium + Hulu Basic. If I...

  • Casual Listener
  • Plan Spotify Premium w Hulu Basic Plan Country United States Device PC Operating System Windows 10   My Question or Issue Hulu basically acts as if I have no plan, even though I check ...
  • Jeremy
  • Moderator
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Solved!! Premium does not start

PlanFree/PremiumArgentina DeviceSamsun S6 edgrOperating SystemAndroid 7 My Question or IssueHi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the web, but the payment ocurred anyways, and i still does not have premium I will at...

  • Casual Listener
  • Plan Free/Premium Argentina   Device Samsun S6 edgr Operating System Android 7   My Question or Issue Hi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the ...
  • ManuG994
  • Casual Listener
  • 433 Views
  • 2 replies
  • 0 likes
  • 433 Views
  • 2 replies
  • 0 likes