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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67573 Views

18 replies

94 likes

  • 67573 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132729 Views

69 replies

10 likes

Premium for Family
  • 132729 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68431 Views

89 replies

4 likes

  • 68431 Views
  • 89 replies
  • 4 likes

Superuser Contribution My Question or Issue I changed my country from Uk to Romania and when I apply to premium plan the pa

My Question or IssueI changed my country from Uk to Romania and when I apply to premium plan the payment doesn't go through and keep saying to change the country (but I did)

Visitor

    My Question or Issue I changed my country from Uk to Romania and when I apply to premium plan the payment doesn't go through and keep saying to change the country (but I did)

Yordan

Moderator

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution my spotify premium

PlanFreeCountryTURKEYDevice(Xiaomi Redmi note Operating System- My Question or IssueSorunum, ben ayın 28inde premium hesap sahibiydim. Ama ayın 21inde param olmadığı için aylık aylık ödemeyi almadan önce bir süreye katılmayı iptal ettim. ayın 28inde ...

Newbie

Plan Free Country TURKEY Device (Xiaomi Redmi note 😎 Operating System -   My Question or Issue Sorunum, ben ayın 28inde premium hesap sahibiydim. Ama ayın 21inde param olmadığı için a...

Joan

Moderator

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for spotify premium individual but still showing have not paid

I paid for spotify premium individual on the second of august now I received an email telling me have not paid how do i solve this i have the payment receipt both from spotify and from my bank

Visitor

I paid for spotify premium individual on the second of august now I received an email telling me have not paid how do i solve this i have the payment receipt both from spotify and from my bank

Chris289

Casual Listener

368 Views

2 replies

0 likes

  • 368 Views
  • 2 replies
  • 0 likes

This is not really a question, but you should know how much you've upset

About treatment of Spotify app; I've been a member probably at your very beginning. Many years, lately I've had to suspend my service for devastating reasons. Now you make listening to my music I've spent literally a decade creating, as difficult as ...

Visitor

About treatment of Spotify app; I've been a member probably at your very beginning. Many years, lately I've had to suspend my service for devastating reasons. Now you make listening to my music I've ...

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

Charging and Billing

I had subscribed to a 3-month free trial. However, I canceled the premium subscription before the trial ended. Despite this, the money was still charged from my card. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Op...

Visitor

I had subscribed to a 3-month free trial. However, I canceled the premium subscription before the trial ended. Despite this, the money was still charged from my card.   Plan Free/Premium Cou...

Maxim

Spotify Star

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

Someone has hacked my account

Some one hacked my account from Columbia. How do I close my account?

Visitor

Some one hacked my account from Columbia. How do I close my account?

Maxim

Spotify Star

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

I’ve paid for premium but still showing as free account & getting ads

PlanPremiumCountryUkDevice(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuenot getting premium that has been paid for

Newbie

Plan Premium Country Uk Device (iPhone  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue not getting premium that has been paid for 

Maxim

Spotify Star

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failed autopay

My autopay of 119 was failed due to insufficient funds in my account. Will this effect my cibil score ?

Visitor

My autopay of 119 was failed due to insufficient funds in my account. Will this effect my cibil score ?

AlejaR

Moderator

746 Views

1 replies

0 likes

  • 746 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium nefunguje

Premium netunguje ani druhy den. Je možné, že jsem zřídil druhy účet. Prosim o převedení platby k prvnimu účtu, kzery používám zdarma.

Visitor

Premium netunguje ani druhy den. Je možné, že jsem zřídil druhy účet. Prosim o převedení platby k prvnimu účtu, kzery používám zdarma.

AlejaR

Moderator

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes

Paypal gone?

PlanPremiumCountryNorwayDeviceSamsung Galaxy 23 ultra My Question or IssueI had Spotify set to a recurring payment through paypal. Now it says the payment did not go through and if I want to get it going again the paypal option is grayed out. I was a...

Regular

Plan Premium Country Norway Device Samsung Galaxy 23 ultra     My Question or Issue I had Spotify set to a recurring payment through paypal. Now it says the payment did not go thro...

fundinn

Regular

621 Views

7 replies

1 likes

  • 621 Views
  • 7 replies
  • 1 likes

Superuser Contribution Payment failed despite having sufficient balacne

Why is my payment failed when i have sufficient funds in my bank acccount & i cant have my old premium plan back

Visitor

Why is my payment failed when i have sufficient funds in my bank acccount & i cant have my old premium plan back

AlejaR

Moderator

287 Views

1 replies

0 likes

Premium for Family
  • 287 Views
  • 1 replies
  • 0 likes

not the same prices

Hello, I'm a student who wants t subscribe to Spotify premium and my account is verified, in the app it shows that the plan is 2.49$/month however when i proceed to payment section it shows that the subscription is 5.99$/month, why is that?

Visitor

Hello, I'm a student who wants t subscribe to Spotify premium and my account is verified, in the app it shows that the plan is 2.49$/month however when i proceed to payment section it shows that the ...

Maxim

Spotify Star

275 Views

2 replies

0 likes

  • 275 Views
  • 2 replies
  • 0 likes

Money

Help me!I need my money back right now!i’m very hungry and sad

Visitor

Help me! I need my money back right now! i’m very hungry and sad😭😔

Luan

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Payment Deducted from EasyPaisa, But Premium not activated

PlanFree/PremiumCountryPAKISTANDeviceiPhone 15 pro maxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYesterday I purchased spotify premium plan (individual 1 year). I made the payment using the Easypaisa option on checkou...

Casual Listener

Plan Free/Premium Country PAKISTAN Device iPhone 15 pro max Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Yesterday I purchased spotify premium p...

Luan

Spotify Star

907 Views

3 replies

0 likes

  • 907 Views
  • 3 replies
  • 0 likes

Family Premium Subscription Problem

My problem is that my first payment for the family premium on Spotify using GCash went through. But after a few hours, GCash unlinked my Spotify account, saying I unlinked it even though I didn’t, nor was there any warning asking if I was sure I want...

Visitor

My problem is that my first payment for the family premium on Spotify using GCash went through. But after a few hours, GCash unlinked my Spotify account, saying I unlinked it even though I didn’t, no...

Maxim

Spotify Star

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Why do I keep getting charged 75 pesos every month? I didn't subscribe.

Spotify always charging me 75 PESOS every month but I didn't subscribe any of its subscription. Please help me. I'm still a student and 75 pesos was a lot for me.

Visitor

Spotify always charging me 75 PESOS every month but I didn't subscribe any of its subscription. Please help me. I'm still a student and 75 pesos was a lot for me.

Maxim

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

No email attached to account, what to do?

I have a spotify account for which i pay for premium. When i go to my account settings (Mobile, app) i ONLY see a username (a string of numbers and letters) but no email. can i still _add_ an email? i've been afraid of logging out of the account and ...

Visitor

I have a spotify account for which i pay for premium. When i go to my account settings (Mobile, app) i ONLY see a username (a string of numbers and letters) but no email. can i still _add_ an email? ...

Maxim

Spotify Star

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes