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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128786 Views

69 replies

9 likes

Premium for Family
  • 128786 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57019 Views

87 replies

4 likes

  • 57019 Views
  • 87 replies
  • 4 likes

Can't pay for duo due to country restrictions

I have a Japan based spotify account and a USA based bank account. Currently living in Japan tried upgrading to duo from standard premium, and thought it was glitching because it wouldn't let me upgrade so I canceled my subscription so I could start ...

Newbie

I have a Japan based spotify account and a USA based bank account. Currently living in Japan tried upgrading to duo from standard premium, and thought it was glitching because it wouldn't let me upgr...

Maxim

Spotify Star

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Duo Premium

My friend and I are on the duo premium plan and she is still getting charged as an individual plan. How can she stop paying for her individual plan without making it inaccessible for herPlanDuo Premium CountryNew Zealand Deviceiphone 12pro maxOperati...

Visitor

My friend and I are on the duo premium plan and she is still getting charged as an individual plan. How can she stop paying for her individual plan without making it inaccessible for her Plan Duo P...

Maxim

Spotify Star

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué mi suscripción, me cobró y no tengo el servicio premium

Hola soy de Colombia, pagué con mi tarjeta nequi, la suscripción de 3 meses gratis, me hizo el cobro de 2 mil pesos y no me aparece el premium

Visitor

Hola soy de Colombia, pagué con mi tarjeta nequi, la suscripción de 3 meses gratis, me hizo el cobro de 2 mil pesos y no me aparece el premium

Not applicable

777 Views

5 replies

0 likes

  • 777 Views
  • 5 replies
  • 0 likes

Superuser Contribution Reissue gift cards

It's a hassle to buy premium every month. People like taking long terms plans. Issue a 6 month and 12 month premium gift card

Visitor

It's a hassle to buy premium every month. People like taking long terms plans. Issue a 6 month and 12 month premium gift card

Yordan

Moderator

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Can't upgrade to family

Every time I try to upgrade to family I get the error message "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method". I'm on an individual plan currently and ...

Visitor

Every time I try to upgrade to family I get the error message "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored paymen...

Maxim

Spotify Star

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

free premium issues

I made my account on 19/8/2024 but it says i can’t not have free premium when u didn’t even subscribe to it yetPlanFree/PremiumCountryOman

Visitor

I made my account on 19/8/2024 but it says i can’t not have free premium when u didn’t even subscribe to it yet Plan Free/Premium Country Oman  

Maxim

Spotify Star

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

Change from induvidual to family

My family members have either an individual account or duo account . I would like to change to family account. If i invite will their membership changes automatically at the end of the month without loosing any playlist etc

Visitor

My family members have either an individual account or duo account . I would like to change to family account. If i invite will their membership changes automatically at the end of the month without ...

Maxim

Spotify Star

252 Views

3 replies

0 likes

  • 252 Views
  • 3 replies
  • 0 likes

Premium IOS account shows as free on Windows app & browser

PlanPremium/IndividualCountryUSA DeviceiPhone 13, iPad & iPad Pro, Dell Optiplex running Windows 11, Acer running Windows 10Operating SystemIOS and Windows 11 My Question or IssueI have an individual premium account that I have previously been able t...

Visitor

Plan Premium/Individual Country USA   Device iPhone 13, iPad & iPad Pro, Dell Optiplex running Windows 11, Acer running Windows 10 Operating System IOS and Windows 11   My Que...

Maxim

Spotify Star

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

Premium Plan Cancellation

I cancelled my premium plan and noticed I have still been getting charged. Looks like there is a second account with my card attached it that I was unaware of. I was hoping you could help me find the account and cancel it so I stop getting charged. P...

Visitor

I cancelled my premium plan and noticed I have still been getting charged. Looks like there is a second account with my card attached it that I was unaware of. I was hoping you could help me find the...

dikshadongre

Visitor

768 Views

2 replies

1 likes

  • 768 Views
  • 2 replies
  • 1 likes

PAY NOW button

Dear Spotify!I use a Visa Electron card. If I want to pay with it, I have to top it up with money first, which lasts for 1 day, then it is automatically reset. It's a great and secure way to pay online.Unless someone wants to charge the card at rando...

Casual Listener

Dear Spotify! I use a Visa Electron card. If I want to pay with it, I have to top it up with money first, which lasts for 1 day, then it is automatically reset. It's a great and secure way to pa...

Maxim

Spotify Star

1369 Views

5 replies

0 likes

  • 1369 Views
  • 5 replies
  • 0 likes

Purchasing extra month premium without losing the old subscription

Hi,I'm new to Spotify.I purchased 1 month individual plan yesterday (September 02, 2024). Is it possible to purchase another 3months plan without losing the 1month plan?

Visitor

Hi, I'm new to Spotify. I purchased 1 month individual plan yesterday (September 02, 2024). Is it possible to purchase another 3months plan without losing the 1month plan?

Maxim

Spotify Star

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why there are two different prices offered to me on the website and the app

On the app Spotify offers me premium for 3 months for 9,99€ but on the website it says 11,99€

Casual Listener

On the app Spotify offers me premium for 3 months for 9,99€ but on the website it says 11,99€

26446681

Casual Listener

1095 Views

5 replies

1 likes

  • 1095 Views
  • 5 replies
  • 1 likes

Will you loose all your stuff if you sign up as a duo users under someonee

My and my wife both have premium accounts and want to do duo. My wife does not want to loose all her saved Music or playlist and vice versa. If we do a duo account will still be able to use our precious’s account log in?

Visitor

My and my wife both have premium accounts and want to do duo. My wife does not want to loose all her saved Music or playlist and vice versa. If we do a duo account will still be able to use our preci...

Maxim

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Spotify Duo, cant join plan despite writting same adress

The shit ass method of verification for spotify Duo doesn´t work, my father is literally beside me typing the same direction I wrote for the plan and it still says that it doensn´t work. Bullshit, I cant even contact support nor am I sure if I can ge...

Visitor

The shit ass method of verification for spotify Duo doesn´t work, my father is literally beside me typing the same direction I wrote for the plan and it still says that it doensn´t work. Bullshit, I ...

Maxim

Spotify Star

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Student premium month free

Hi, I just have subscribed to Student Premium account. The first month ids supposed to be free, but I was charged immediately with a monthly payment. Why it is happened? Will the money be refund? When?

Casual Listener

Hi, I just have subscribed to Student Premium account. The first month ids supposed to be free, but I was charged immediately with a monthly payment. Why it is happened? Will the money be refund? Whe...

urbarea

Casual Listener

1480 Views

5 replies

0 likes

  • 1480 Views
  • 5 replies
  • 0 likes

Upgraded from free to premium and Spotify created a new account without my playlists or history.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Yearly payment for Turkish Spotify

Hi, can't buy Turkish premium for year  CountryTurkey     

Visitor

Hi, can't buy Turkish premium for year    Country Turkey         

Maxim

Spotify Star

1774 Views

1 replies

0 likes

  • 1774 Views
  • 1 replies
  • 0 likes

Superuser Contribution why did i not get 2 months free on duo

i got emails that i would get 2 months free if i signed up for spotify duo but i did not

Visitor

i got emails that i would get 2 months free if i signed up for spotify duo but i did not

Susan_GP

Moderator

1035 Views

3 replies

0 likes

  • 1035 Views
  • 3 replies
  • 0 likes