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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
124824 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
48367 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
219961 Views
139 replies
12 likes
Premium 3 ay pulsuz sınaq aldım ve premium oldu yalnız 1 gün keçmeden hesaba giriş etdiyimde premium free ye keçid etmiwdi
Premium 3 ay pulsuz sınaq aldım ve premium oldu yalnız 1 gün keçmeden hesaba giriş etdiyimde premium free ye keçid etmiwdi
Spotify Star
421 Views
1 replies
0 likes
Change my trial subscription to duo premium
Change my trial subscription to duo premium
Spotify Star
854 Views
1 replies
0 likes
Plan59 rupees/- for 3 monthsCountryIndiaDevice(iPhone 11 Operating System(iOS My Question or IssueI purchased 3 months subscription there were shown that charges are 59 rupees for 3 monthes Then I just clicked their and fill all the information about...
Plan 59 rupees/- for 3 months Country India Device (iPhone 11 Operating System (iOS My Question or Issue I purchased 3 months subscription there were shown that charges...
Spotify Star
1275 Views
1 replies
0 likes
PlanFree/PremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHola buenas, quiero pagar Spotify (La oferta de 3 meses premium) y me salta error al ...
Plan Free/Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hol...
Casual Listener
789 Views
7 replies
0 likes
please help me
please help me
Moderator
1323 Views
4 replies
0 likes
I just upgraded from Premium Duo to Premium Family in order to add my son to my account my daughter and I currently shared. My daughter no longer has access to the account. I have tried to troubleshoot this issue and the option to manage members is n...
I just upgraded from Premium Duo to Premium Family in order to add my son to my account my daughter and I currently shared. My daughter no longer has access to the account. I have tried to troublesho...
Spotify Star
297 Views
1 replies
0 likes
PlanPremiumCountryPhilippinesDeviceiPhone Xs MaxOperating SystemiOS My Question or IssueWhy was I charged after changing my payment method from e-wallet to debit card?
Plan Premium Country Philippines Device iPhone Xs Max Operating System iOS My Question or Issue Why was I charged after changing my payment method from e-wallet to debit card?
Spotify Star
607 Views
1 replies
1 likes
PlanStudent premiumCountrySpain - USADeviceiPhone - PCOperating SystemWindows 11 My Question or IssueI have two spotify accounts and because a mistake i paid the student premium on the wrong one. Now i tried with my principal account and i cant becau...
Plan Student premium Country Spain - USA Device iPhone - PC Operating System Windows 11 My Question or Issue I have two spotify accounts and because a mistake i paid the student prem...
Spotify Star
677 Views
1 replies
1 likes
PlanPremiumCountryUSA Device( Samsung Galaxy 23) My Question or IssueDoes canceling your account to change billing date mess up your current?
Plan Premium Country USA Device ( Samsung Galaxy 23) My Question or Issue Does canceling your account to change billing date mess up your current?
Spotify Star
265 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. I have a login into Spotify but I didn't subscribe to it. When I bring up my account it say...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. ...
Not applicable
1249 Views
3 replies
0 likes
I just switched from Spotify premium family to duo and now am getting ads and cannot skip songs etc. it is acting as if I have the free account. How do I fix this
I just switched from Spotify premium family to duo and now am getting ads and cannot skip songs etc. it is acting as if I have the free account. How do I fix this
Spotify Star
307 Views
1 replies
0 likes
I have a US account on Spotify that I've had for 10+ years. I recently moved to the UK where I reside with my partner. I've paid for a Duo account, but he's not able to sign up to it (assuming because I have a US-based account I pay for in dollars, a...
I have a US account on Spotify that I've had for 10+ years. I recently moved to the UK where I reside with my partner. I've paid for a Duo account, but he's not able to sign up to it (assuming becaus...
Spotify Star
306 Views
1 replies
0 likes
So I had a premium account and at 17/8 Spotify sent me an invoice to keep my premium subscription. I canceled the payment (10,99€) and I used a gift card of 10€. Then I recieved a mail that my account swapped to free subscription. Tried to change aga...
So I had a premium account and at 17/8 Spotify sent me an invoice to keep my premium subscription. I canceled the payment (10,99€) and I used a gift card of 10€. Then I recieved a mail that my accoun...
Spotify Star
301 Views
1 replies
0 likes
PlanPremiumCountryBrazilDeviceDesktop computerOperating SystemWindows 10 My Question or IssueI need to update my credit card information for monthly payments of a Premium Duo plan, but the instructions given at https://support.spotify.com/us/article/...
Plan Premium Country Brazil Device Desktop computer Operating System Windows 10 My Question or Issue I need to update my credit card information for monthly payments of a Premium Duo...
Spotify Star
224 Views
1 replies
1 likes
J’ai profiter de l’offre 3 mois gratuit pour l’abonnement Spotify premium personnel il y a 30 mn mais toujours rien sur mon compte
J’ai profiter de l’offre 3 mois gratuit pour l’abonnement Spotify premium personnel il y a 30 mn mais toujours rien sur mon compte
Spotify Star
412 Views
1 replies
0 likes
Current PlanPremium DuoCountryUSA My Question or Issue:I currently have a Premium Duo subscription where I am the manager and my son is the member. I do not use Spotify anymore. Is it possible for me to switch to an Individual Premium subscription fo...
Current Plan Premium Duo Country USA My Question or Issue: I currently have a Premium Duo subscription where I am the manager and my son is the member. I do not use Spotify...
Spotify Star
405 Views
3 replies
0 likes
PlanPremiumCountryFinlandDeviceiPhone 14 pro maxOperating SystemiOS My Question or IssueHow can i stop subscribing a podcast, that costs extra money each month? They have already quit their podcast, so i want to stop subscribing it. How can i do that...
Plan Premium Country Finland Device iPhone 14 pro max Operating System iOS My Question or Issue How can i stop subscribing a podcast, that costs extra money each month? ...
Spotify Star
486 Views
1 replies
0 likes
PlanPremium Family -> DuoCountryUSA My Question or IssueI switched my payment plan from Family to Duo. This caused my partner who was the only one on the Family plan at the time to get kicked from the plan after the transition. After being notified o...
Plan Premium Family -> Duo Country USA My Question or Issue I switched my payment plan from Family to Duo. This caused my partner who was the only one on the Family plan at the time t...
Spotify Star
540 Views
1 replies
1 likes
PlanFamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm going to close my Google account and currently pay for the Family plan through the PlayStore. H...
Plan Family Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm going to ...
Spotify Star
345 Views
1 replies
0 likes
yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withdrawn from my account. how should I understand this? After a...
yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withd...
Visitor
5541 Views
10 replies
0 likes
