Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10126 Views
  • 23 replies
  • 2 likes
  • 10126 Views
  • 23 replies
  • 2 likes

Superuser Contribution Spotify p

So I had Spotify premium and I had not used a real email address only to find out Spotify had made multiple charges despite me deleting the card permanently and I had also verified my email address and I have no idea how to get a refund if anyone wan...

  • Visitor
  • So I had Spotify premium and I had not used a real email address only to find out Spotify had made multiple charges despite me deleting the card permanently and I had also verified my email address a...
  • Vasil
  • Moderator
  • 137 Views
  • 1 replies
  • 1 likes
  • 137 Views
  • 1 replies
  • 1 likes

Solved!! I want to exit a family account and revert to a normal premium account.

My partner and I split up recently and now I want to exit the family account we were sharing and have my own premium account again. How can I do this without losing all my playlists and other premium features?

  • Casual Listener
  • My partner and I split up recently and now I want to exit the family account we were sharing and have my own premium account again. How can I do this without losing all my playlists and other premiu...
  • MusicLoverAFO
  • Casual Listener
  • 394 Views
  • 2 replies
  • 0 likes
  • 394 Views
  • 2 replies
  • 0 likes

Superuser Contribution Vivo Spotify Premium

Olá, bom dia! Estou com dificuldades de obter a assinatura do Spotify Premium pela minha operadora Vivo. Poderiam me ajudar?

  • Visitor
  • Olá, bom dia! Estou com dificuldades de obter a assinatura do Spotify Premium pela minha operadora Vivo. Poderiam me ajudar? 
  • Vasil
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Atención!! Me cobraron mal

PlanDuoCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Hace 2 días renové la suscripción anual a Spotify (cómo cada año) a través de la tarjeta de crédito.El importe anua...

  • Visitor
  •   Plan Duo Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Hace 2 días renové la suscripción a...
  • Ivelina
  • Moderator
  • 144 Views
  • 3 replies
  • 0 likes
  • 144 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cobro en dólares a suscripción contratada en soles

PlanPremium para estudiantesCountryPerú Buen día, mi duda o problema es que contraté el plan Premium para estudiantes en Perú cuyo costo es de S/11.90 (moneda peruana), pero en mi estado de cuenta del banco BCP se me está cobrando en dólares(USD). El...

  • Casual Listener
  • Plan Premium para estudiantes Country Perú   Buen día, mi duda o problema es que contraté el plan Premium para estudiantes en Perú cuyo costo es de S/11.90 (moneda peruana), pero en mi esta...
  • Vasil
  • Moderator
  • 905 Views
  • 5 replies
  • 0 likes
  • 905 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't pay for premium with my Visa Gift Card

My Visa Gift card "failed" this morning after it working for two months and reoccurringly charging it, and when I went to reput in the card number and click submit, it constantly tells me that that the payment failed and to use a different payment me...

  • Casual Listener
  • My Visa Gift card "failed" this morning after it working for two months and reoccurringly charging it, and when I went to reput in the card number and click submit, it constantly tells me that that t...
  • Not applicable
  • 784 Views
  • 4 replies
  • 0 likes
  • 784 Views
  • 4 replies
  • 0 likes

I'm paying for more accounts than Im using, i want to cancel an old account

I pay for three spotify accounts. Mine, my girlfriends and some old account that I used to have that I dont have the login for anymore. I want to get rid of the stupid extra account, but I cant talk to anyone because I cant find a phone number and I ...

  • Visitor
  • I pay for three spotify accounts. Mine, my girlfriends and some old account that I used to have that I dont have the login for anymore. I want to get rid of the stupid extra account, but I cant talk ...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Payment method and country don't match but money has been deducted

I've activated Spotify Student in the country i'm studying, but I've tried to pay with a card from my home country. I've got the error "payment method and country don't match", but my money has been deducted from my bank account. I didn't get Spotify...

  • Visitor
  • I've activated Spotify Student in the country i'm studying, but I've tried to pay with a card from my home country. I've got the error "payment method and country don't match", but my money has been ...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Canada - how to update credit card information?

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI'm on the Canadian site. I want to update the expiry date of my credit cart payment information for my family plan. Here's what I've tried:1. Account --> Saved Payment Ca...

  • Casual Listener
  • Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue I'm on the Canadian site.  I want to update the expiry date of my credit cart payment info...
  • Maxim
  • Spotify Star
  • 270 Views
  • 3 replies
  • 0 likes
  • 270 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo unirme a suscripción familiar.

El mes anterior me uní a un plan familiar. Al acabarse el mes, no me permite continuar incluso si escribo la misma información de la dirección. La cuenta según se está verificada, no se que es el error.

  • Casual Listener
  • El mes anterior me uní a un plan familiar. Al acabarse el mes, no me permite continuar incluso si escribo la misma información de la dirección. La cuenta según se está verificada, no se que es el err...
  • Not applicable
  • 8652 Views
  • 8 replies
  • 0 likes
  • 8652 Views
  • 8 replies
  • 0 likes

Superuser Contribution Não consigo realizar o pagamento do meu plano, o cartão dá erro, diferentes

Meu cartão foi bloqueado pois foi clonado. Devido a isso, minha conta foi cancelada.Porém, quando tento atualizar o cartão, dá erro e manda acessar o suporte.Todas as soluções do suporte não deram certo. Tentei diferentes cartões.Cancelei minna assin...

  • Visitor
  • Meu cartão foi bloqueado pois foi clonado. Devido a isso, minha conta foi cancelada. Porém, quando tento atualizar o cartão, dá erro e manda acessar o suporte. Todas as soluções do suporte não dera...
  • Ivelina
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am being charged for Hulu and for Spotify Premium

I have Spotify Premium with the free Hulu option. However I am being charged for Hulu, when I try to cancel the Hulu subscription on the Hulu website I am forced to revert to Spotify website account page where there is no option to cancel Hulu. I wan...

  • Visitor
  • I have Spotify Premium with the free Hulu option. However I am being charged for Hulu, when I try to cancel the Hulu subscription on the Hulu website I am forced to revert to Spotify website account ...
  • Joan
  • Moderator
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with subscription

I redeemed a 1-month gift card on December 25 and my premium stopped working on January 9

  • Visitor
  • I redeemed a 1-month gift card on December 25 and my premium stopped working on January 9 
  • Joan
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Premium Individual - paid vouchers - want to upgrade to duo

PlanPremium IndividualCountryUK My Question or Issue I've paid for my premium individual account up to September 2024 with vouchers. But i'd like to upgrade to Premium Duo - how do i do this and only pay the additional per month for the Duo ? Thanks

  • Newbie
  • Plan Premium Individual Country UK     My Question or Issue   I've paid for my premium individual account up to September 2024 with vouchers.  But i'd like to upgrade to P...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Account Help

So I completed the invite link to my fiance because we both had separate Spotify accounts and wanted to save a little money. He was just notified and charged as if he still had separate account. Even though on my Spotify app account it has both of us...

  • Visitor
  • So I completed the invite link to my fiance because we both had separate Spotify accounts and wanted to save a little money. He was just notified and charged as if he still had separate account. Even...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change from Duo to Family

PlanPremium DuoCountrySpainDevice Operating System My Question or IssueI have a Premium Duo account which I want to change to Premium Family, I'm the manager of the account. I'm following the steps to do the change, but everytime I select the Premium...

  • Casual Listener
  • Plan Premium Duo Country Spain Device   Operating System     My Question or Issue I have a Premium Duo account which I want to change to Premium Family, I'm the manager ...
  • Billy-J
  • Spotify Star
  • 287 Views
  • 3 replies
  • 1 likes
  • 287 Views
  • 3 replies
  • 1 likes

Quiero cancelar mi suscripción

Quiero cancelar suscripción pues me ofreció mes gratis y después cobro . Me descontó de una

  • Visitor
  • Quiero cancelar suscripción pues me ofreció mes gratis y después cobro . Me descontó de una
  • Anyk17
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! 3 moths trial

I went to check Spotify's premium options and the website in Portuguese makes reference to the premium trial for 3 months. It says to click. I clicked and it says that we must enter a payment method just to stay registered in case, after the trial pe...

  • Casual Listener
  • I went to check Spotify's premium options and the website in Portuguese makes reference to the premium trial for 3 months. It says to click. I clicked and it says that we must enter a payment method ...
  • ines_
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Superuser Contribution College Student under 18

So, I've been trying to get a Spotify Student discount for a while now. I am working on a associates degree, but I'm only fifteen, so Spotify can't verify my age. I do have a college ID, and legally I'm considered a college student. Does anybody know...

  • Visitor
  •   So, I've been trying to get a Spotify Student discount for a while now. I am working on a associates degree, but I'm only fifteen, so Spotify can't verify my age. I do have a college ID, and ...
  • mattsites
  • Newbie
  • 6620 Views
  • 9 replies
  • 5 likes
  • 6620 Views
  • 9 replies
  • 5 likes