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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131806 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
65831 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
247726 Views
151 replies
13 likes
Use mi tarjeta de crédito y aparece 2 cobros y debe de ser uno como puedo solucionar ese problema
Use mi tarjeta de crédito y aparece 2 cobros y debe de ser uno como puedo solucionar ese problema
Spotify Star
349 Views
1 replies
0 likes
i am trying to purchase 3 month sup with telda card but it keeps saying failed payment
i am trying to purchase 3 month sup with telda card but it keeps saying failed payment
Visitor
1757 Views
4 replies
0 likes
On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023
On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023
Not applicable
1438 Views
5 replies
0 likes
I used the wrong account when upgrading to Premium Duo. Can I change which account my payment/upgrade was used for?PlanPremium DuoCountryUSADeviceiPhone 13
I used the wrong account when upgrading to Premium Duo. Can I change which account my payment/upgrade was used for? Plan Premium Duo Country USA Device iPhone 13
Spotify Star
192 Views
1 replies
0 likes
i tried different cards, different device and the cards are open for online purchases but i cant buy it no matter what. i got spotify premium once before for the same account but now i cant buy it.
i tried different cards, different device and the cards are open for online purchases but i cant buy it no matter what. i got spotify premium once before for the same account but now i cant buy it.
Spotify Star
366 Views
1 replies
0 likes
I have Spotify premium so I’m told I get 15 hours a month of audiobooks, yet when I go to the audiobook manager page it says I’ve used 0 hours. So why can’t I listen to any audiobooks despite it being part of my plan and I still have 15 hours left.
I have Spotify premium so I’m told I get 15 hours a month of audiobooks, yet when I go to the audiobook manager page it says I’ve used 0 hours. So why can’t I listen to any audiobooks despite it bein...
Spotify Star
443 Views
1 replies
0 likes
Set up duo at the weekend oaid immediately £16.99. Today I see that they have taken my regular payment of £11.99 as well. How do I get my £11.99 back?
Set up duo at the weekend oaid immediately £16.99. Today I see that they have taken my regular payment of £11.99 as well. How do I get my £11.99 back?
Spotify Star
133 Views
1 replies
0 likes
Hi I’ve been paying for premium family on my account and just changed for individual, but I wasn’t aware of my plan and just seeing now has been a charging, that was a mistake, can I please have my money back or a discount or something, it’s only me ...
Hi I’ve been paying for premium family on my account and just changed for individual, but I wasn’t aware of my plan and just seeing now has been a charging, that was a mistake, can I please have my m...
Spotify Star
175 Views
1 replies
0 likes
I keep getting this error report: errorUnable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method.
I keep getting this error report: error Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method.
Spotify Star
251 Views
1 replies
0 likes
I have over 2000 likes songs and as I pay the subscription, it's not just a matter of setting up a new account.I have no longer access to 2 of my email accounts. I've been blocked from using them. What happened was that I hadn't noticed I just switch...
I have over 2000 likes songs and as I pay the subscription, it's not just a matter of setting up a new account.I have no longer access to 2 of my email accounts. I've been blocked from using th...
Spotify Star
662 Views
1 replies
1 likes
PlanPremium/FamilyCountryTurkey My Question or IssueHello, recently we subscribed to family premium plan. But my wife ordered it with the wrong card. So I just want to get the refund and re-pay it with the card I want (to get some cashback). How to d...
Plan Premium/Family Country Turkey My Question or Issue Hello, recently we subscribed to family premium plan. But my wife ordered it with the wrong card. So I just want to get the refund...
Spotify Star
494 Views
1 replies
0 likes
Acaba de pasar el tiempo de mi suscripción y como no tenía fondos en la tarjeta no se ejecutó el pago. Necesito saber cómo puedo pagar sin la necesidad de volver a ingresar los datos de la tarjeta.
Acaba de pasar el tiempo de mi suscripción y como no tenía fondos en la tarjeta no se ejecutó el pago. Necesito saber cómo puedo pagar sin la necesidad de volver a ingresar los datos de la tarjeta.
Moderator
471 Views
1 replies
0 likes
I used to live in USA so i’ve been paying my premium subscription with the USA prices but now i am living in Peru so i want to pay in PEN with the Peruvian plans that spotify offers , do i have ti create a new account or can i with mine? PlanPremiumC...
I used to live in USA so i’ve been paying my premium subscription with the USA prices but now i am living in Peru so i want to pay in PEN with the Peruvian plans that spotify offers , do i have ti cr...
Spotify Star
2612 Views
1 replies
1 likes
I had annual plan that's expired now and I want to renew to annual plan. Where all I can find is monthly plans.
I had annual plan that's expired now and I want to renew to annual plan. Where all I can find is monthly plans.
Spotify Star
511 Views
1 replies
1 likes
Hi! I am trying to cancel a Spotify account (that I was unaware I had), but I am having trouble because I no longer have access to the email it is connected to (I even asked to be let back in temporarily, but it is a school email that was deleted fro...
Hi! I am trying to cancel a Spotify account (that I was unaware I had), but I am having trouble because I no longer have access to the email it is connected to (I even asked to be let back in tempora...
Spotify Star
485 Views
1 replies
0 likes
I want to change the payment card, but the data entry field does not work. The website and mobile app have the same thing, there are just no data entry fields. What should I do?
I want to change the payment card, but the data entry field does not work. The website and mobile app have the same thing, there are just no data entry fields. What should I do?
Casual Listener
233 Views
2 replies
0 likes
I have the Plan Duo and i want to change it to one person premium 1
I have the Plan Duo and i want to change it to one person premium 1
Community Legend
30241 Views
9 replies
0 likes
Device(iPhone 15 pro, Samsung Galaxy note 10)Operating System(iOS 18) My Question or IssueMy issue is i tried both devices for some reason with all the different cards that i have its not accepting any payment and keeps giving me “ payment failed” an...
Device (iPhone 15 pro, Samsung Galaxy note 10) Operating System (iOS 18) My Question or Issue My issue is i tried both devices for some reason with all the different card...
Spotify Star
443 Views
1 replies
0 likes
Hello all, Not sure where else to put this but my sister and I (two different accounts) both got an email from “Spotify” saying that our “Subscription Payment Failed”. I knew it was off because it went to the wrong email account. I clicked on their l...
Hello all, Not sure where else to put this but my sister and I (two different accounts) both got an email from “Spotify” saying that our “Subscription Payment Failed”. I knew it was off because it we...
Spotify Star
4501 Views
1 replies
0 likes
HelloI start my susciption in a Premium Plan on 11/11/2024 and I can’t download the music I like, It appears as Free Plan. What’ the reason?
Hello I start my susciption in a Premium Plan on 11/11/2024 and I can’t download the music I like, It appears as Free Plan. What’ the reason?
Spotify Star
334 Views
1 replies
0 likes
