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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21935 Views

28 replies

4 likes

  • 21935 Views
  • 28 replies
  • 4 likes

Paying for Premium with a Wise card but it says the country does not match

PlanPremiumCountryAustralia moving to Ireland My Question or IssueI am originally from Australia but am studying in Ireland and am wanting to switch to a Student Premium subscription. I have a Wise card in order to have a card in Euros here in Irelan...

Visitor

Plan Premium Country Australia moving to Ireland   My Question or Issue I am originally from Australia but am studying in Ireland and am wanting to switch to a Student Premium subscription...

Ele343

Newbie

1456 Views

2 replies

1 likes

  • 1456 Views
  • 2 replies
  • 1 likes

Solved!! Yearly Subscriptions

Plan: PremiumCountry: USA Device: Apple Products & TVMy Question or Issue: Looking to change my account from Premium to Duo. Wondering if there is a yearly subscription available and if yes how to find out the price of the yearly subscription and how...

Newbie

Plan: Premium Country: USA   Device: Apple Products & TV My Question or Issue: Looking to change my account from Premium to Duo. Wondering if there is a yearly subscriptio...

abdoeid

Visitor

1109 Views

2 replies

0 likes

  • 1109 Views
  • 2 replies
  • 0 likes

Solved!! Change the location of my Premium Family plan, but get get a not-elegible error

We moved from Mexico to the USA. I have a Mexico Premium family plan, and want to change location to the USA. When I try do that, I get an error saying that I am not eligible for a Family plan, but it seems I can activate a single user one. We do not...

Casual Listener

We moved from Mexico to the USA. I have a Mexico Premium family plan, and want to change location to the USA.  When I try do that, I get an error saying that I am not eligible for a Family plan,...

Maxim

Spotify Star

545 Views

3 replies

0 likes

  • 545 Views
  • 3 replies
  • 0 likes

My account has been hacked I’m trying to cancel but hacker has control

I can’t get code to reset password Hacker added username and seems to supersede my email address so I can’t change password to get rid of hacker. I just want to cancel Premium account

Visitor

I can’t get code to reset password Hacker added username and seems to supersede my email address so I can’t change password to get rid of hacker. I just want to cancel Premium account

Maxim

Spotify Star

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

cant start my single spotify premium service

So i want to start my spotify individual subscription, but somehow i'm not able to, first thing that appears is that i'm not eligible for the 1 month free trial, ok ig i think i've used it once before but after that i try to find a way to start payin...

Visitor

So i want to start my spotify individual subscription, but somehow i'm not able to, first thing that appears is that i'm not eligible for the 1 month free trial, ok ig i think i've used it once befor...

Maxim

Spotify Star

736 Views

1 replies

0 likes

  • 736 Views
  • 1 replies
  • 0 likes

Solved!! How do I subscribe to Basic Duo?

I've not been a premium subscriber for around 6 years (I think), as I've been using a different service, but am considering returning for the Basic Duo plan (I have zero interest in audio books or podcasts), but I can't see this plan listed on your w...

Music Fan

I've not been a premium subscriber for around 6 years (I think), as I've been using a different service, but am considering returning for the Basic Duo plan (I have zero interest in audio books or po...

Bunni10

Visitor

5811 Views

5 replies

0 likes

  • 5811 Views
  • 5 replies
  • 0 likes

Superuser Contribution Audiobook out of hours but NOT out of hours.

PremiumUSADeviceiPhone 6s, iOS 15.8.3 My Question or IssueMobile Audiobook this morning said I am out of hours but when I check my account it says mtd is 0 h and 15 hrs remaining. Iphone 6s, Premium Plan, iOS 15.8.3. This has also happened previously...

Regular

  Premium USA Device iPhone 6s, iOS 15.8.3   My Question or Issue Mobile Audiobook this morning said I am out of hours but when I check my account it says mtd is 0 h and 15 hrs remai...

Eni

Moderator

997 Views

1 replies

0 likes

  • 997 Views
  • 1 replies
  • 0 likes

Hulu subscription price increasing?

PlanStudent PremiumCountryUnited StatesDeviceiPhone SEOperating SystemiOS 17.7 My Question or IssueMy subscription for Hulu says that the price is increasing on Oct 17, 2024, to $9.99 a month even though I have the Student Plan for Spotify where I on...

Visitor

Plan Student Premium Country United States Device iPhone SE Operating System iOS 17.7   My Question or Issue My subscription for Hulu says that the price is increasing on Oct 17, 2024,...

Maxim

Spotify Star

1221 Views

1 replies

1 likes

  • 1221 Views
  • 1 replies
  • 1 likes

Solved!! 'Sharing Premium?' No, I'm not. Please stop asking me.

PlanPremium individual CountryUSDeviceGalaxy A54 5GOperating SystemAndroid 14, OneUI 6.1 My Question or IssueWhy do I keep getting an ad/popup asking if I'm sharing premium, and it proceeds to recommend premium Duo or Family. I'm not sharing my accou...

Newbie

Plan Premium individual  Country US Device Galaxy A54 5G Operating System Android 14, OneUI 6.1   My Question or Issue Why do I keep getting an ad/popup asking if I'm sharing prem...

Maxim

Spotify Star

856 Views

1 replies

1 likes

  • 856 Views
  • 1 replies
  • 1 likes

Transfer Family account to another country

PlanFamily PremiumCountryFrance -> Singapore My Question or IssueI have an account in France with Family Prenium and we moved recently to Singapore. I wanted to transfer my account to Singapore but when i change the payement methods to Singapore. I g...

Newbie

Plan Family Premium Country France -> Singapore   My Question or Issue I have an account in France with Family Prenium and we moved recently to Singapore. I wanted to transfer my accoun...

Maxim

Spotify Star

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

How do I change my premium family to premium duo? There are only 2 of us at this address now.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AdamDamon

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Setting up new acct to get 3 mo premium and not getting emailed a verification code

PlanFree/PremiumCountryUSADevice phone 13 promax Operating System(iOS My Question or IssueTrying to sign up for the three month premium for free subscription. Signed up with my Google account, entered all the information. It’s asking for a verificati...

Visitor

Plan Free/Premium Country USA Device phone 13 promax  Operating System (iOS    My Question or Issue Trying to sign up for the three month premium for free subscription. Signed...

AlejaR

Moderator

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Why have I already been charged €10.99?

Good morning, I signed up for Spotify Premium Individual using Google Play as the payment method. There are supposed to be 2 free months. Why have I already been charged €10.99?

Casual Listener

Good morning, I signed up for Spotify Premium Individual using Google Play as the payment method. There are supposed to be 2 free months. Why have I already been charged €10.99?  

xposed11

Casual Listener

445 Views

4 replies

0 likes

  • 445 Views
  • 4 replies
  • 0 likes

Won't let me updrate to premium

Hi, I'm trying to update my account back to premium after being on the audiobook plan. I cancelled my audiobook plan but it says I'm still a subscriber. Can someone please help me with this?

Visitor

Hi, I'm trying to update my account back to premium after being on the audiobook plan. I cancelled my audiobook plan but it says I'm still a subscriber. Can someone please help me with this?  

Maxim

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

H&M 4 mth free trial- but being charged

I haven’t ever had Spotify premium but through the H&M app have offered a free 4mth trial. It all goes through, states it’ll be free, put in card details and then my bank ask me to approve a payment which then turns out to be £1.01. So I haven’t appr...

Visitor

I haven’t ever had Spotify premium but through the H&M app have offered a free 4mth trial. It all goes through, states it’ll be free, put in card details and then my bank ask me to approve a paym...

Maxim

Spotify Star

837 Views

1 replies

0 likes

  • 837 Views
  • 1 replies
  • 0 likes

Superuser Contribution Efetuei o pagamento do spotify com cartão de credito, já foi debitado

Efetuei o pagamento do spotify do plano premiun família com o cartão de credito, já foi debitado na conta, mas ainda não foi liberado na plataforma, nem consta em processo ou algo parecido.

Visitor

Efetuei o pagamento do spotify do plano premiun família com o cartão de credito, já foi debitado na conta, mas ainda não foi liberado na plataforma, nem consta em processo ou algo parecido.

Nikola

Moderator

1237 Views

1 replies

0 likes

  • 1237 Views
  • 1 replies
  • 0 likes

I need to have another set of debit card numbers on file for payment

PlanFree/PremiumCountryUsaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country Usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

490 Views

1 replies

0 likes

Subscription
  • 490 Views
  • 1 replies
  • 0 likes

Hello. I'm using curve card to pay Spotify premium, but I'm from Portugal.

PlanPremiumCountryPortugalOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. Like a lot of European, the card that I'm using, is Curve card, because it gives cashback when paying Spotify with it. The issue is that I li...

Visitor

  Plan Premium Country Portugal Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. Like a lot of European, the card that I'm using, is Curv...

Maxim

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes