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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146719 Views

69 replies

10 likes

Premium for Family
  • 146719 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92188 Views

89 replies

4 likes

  • 92188 Views
  • 89 replies
  • 4 likes

Superuser Contribution Premium Mini payment won't reflect.

PlanPremium MiniCountryKenyaDevice(PC, Oppo As)Operating System(Windows 10, Android Oreo.) My Question or IssueI paid for premium mini about 24 hours ago, twice. But my account is still not showing the payment. My friend too did the same, and she has...

Visitor

  Plan Premium Mini Country Kenya Device (PC, Oppo As) Operating System (Windows 10, Android Oreo.)   My Question or Issue I paid for premium mini about 24 hours ago, twice. But ...

moseh

Visitor

1158 Views

2 replies

0 likes

  • 1158 Views
  • 2 replies
  • 0 likes

Why can't both users in a duo account access audiobooks?

I am wondering why only the plan manager is able to listen to audiobooks in the Premium Duo membership. How can my partner access audiobooks as a plan member? If this is not available, I would like to know the reason why.

Visitor

I am wondering why only the plan manager is able to listen to audiobooks in the Premium Duo membership. How can my partner access audiobooks as a plan member? If this is not available, I would like t...

Maxim

Spotify Star

1289 Views

1 replies

0 likes

  • 1289 Views
  • 1 replies
  • 0 likes

I'm in the UK and want to pay annually but cannot find this on the Spotify site. Can anyone help?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

Duo problem after moving to another country

PlanPremium DUOCountryFranceDeviceSony xperia 1 vi My Question or IssueTry to add my GF as a user to my Duo plan, but keep only getting errors about not having the same address even though the address is exactly the same. From some googling I find th...

Visitor

Plan Premium DUO Country France Device Sony xperia 1 vi   My Question or Issue Try to add my GF as a user to my Duo plan, but keep only getting errors about not having the same address e...

Maxim

Spotify Star

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Annual Family Plan

PlanPremiumCountryCosta RicaDeviceSamsung Galaxy S24 UltraOperating SystemAndroid My Question or IssueHello, I currently have a Family Plan paid on a monthly basis but I want to see if it could be possible to be paid annually instead of monthly, how ...

Casual Listener

Plan Premium Country Costa Rica Device Samsung Galaxy S24 Ultra Operating System Android   My Question or Issue Hello, I currently have a Family Plan paid on a monthly basis but I want...

Maxim

Spotify Star

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes

Ascension Island and Saint Helena Island not listed when registering my address

I'm signed up as a premium duo user, but I am unable to change my address to either Ascension Island or Saint Helena Island. Because of this, I cannot invite my partner to join my plan.

Visitor

I'm signed up as a premium duo user, but I am unable to change my address to either Ascension Island or Saint Helena Island.  Because of this, I cannot invite my partner to join my plan.

Maxim

Spotify Star

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Urgent Complaint Regarding Misleading Advertisement and Unfair Charges

I was enticed by Spotify's advertisement that promised a free three-month trial subscription. However, upon opting to pay via Google Play, I was unjustly charged for an additional month. This misleading advertisement has caused me significant frustra...

Newbie

I was enticed by Spotify's advertisement that promised a free three-month trial subscription. However, upon opting to pay via Google Play, I was unjustly charged for an additional month. This mislead...

523 Views

0 replies

0 likes

  • 523 Views
  • 0 replies
  • 0 likes

I had my bank account debited twice, the plan was not changed

I saw that spotify charged me twice even though I didn't change my plan or payment. What can I do to get my money back that spotify took from me without any reason?

Visitor

I saw that spotify charged me twice even though I didn't change my plan or payment. What can I do to get my money back that spotify took from me without any reason?

Bittencourt

Spotify Star

1346 Views

1 replies

0 likes

  • 1346 Views
  • 1 replies
  • 0 likes

Superuser Contribution why cant i pay with mobile in uk

I've been paying with mobile in the uk for a couple of years now. i cancelled for one month and now it doesn't let me buy a subscription with mobile. how can i get around this?

Casual Listener

I've been paying with mobile in the uk for a couple of years now. i cancelled for one month and now it doesn't let me buy a subscription with mobile. how can i get around this?  

user-removed

Not applicable

3457 Views

5 replies

0 likes

  • 3457 Views
  • 5 replies
  • 0 likes

I canceled my Spotify subscription but still got charged, I need a refund

I canceled my subscription but it still took it out of my account..I’ve been with u all for a few years and don’t want to leave but I will if I don’t get a refund

Visitor

I canceled my subscription but it still took it out of my account..I’ve been with u all for a few years and don’t want to leave but I will if I don’t get a refund

Not applicable

2014 Views

3 replies

0 likes

  • 2014 Views
  • 3 replies
  • 0 likes

Superuser Contribution Partner and I both have Premium and want to sign up for Duo now that we live at the same address.

PlanPremiumDuoCountryUSADevice Operating System My Question or IssueMy partner and I have had our own individual Premium accounts for many years and now that we live in at the same US address we want to switch to Duo. Is it possible to do so without ...

Visitor

  Plan Premium Duo Country USA Device   Operating System   My Question or Issue My partner and I have had our own individual Premium accounts for many years and now that we ...

Doublaxel

Visitor

18069 Views

4 replies

0 likes

  • 18069 Views
  • 4 replies
  • 0 likes

Spotify payment and region

PlanPremium (student)CountryUSADeviceiPhone 14 pro max Operating SystemLatest My Question or IssueSo I'm an international student in the US and I wanted to change my spotify region to USA however my card is not American and it won't let me use a card...

Casual Listener

Plan Premium (student) Country USA Device iPhone 14 pro max  Operating System Latest    My Question or Issue So I'm an international student in the US and I wanted to change ...

Maxim

Spotify Star

762 Views

1 replies

0 likes

  • 762 Views
  • 1 replies
  • 0 likes

I need to remove my account from a family plan. Other members will remain

I just need to remove or unlink my account from a family plan. Other members will continue using it. I need to remove my user and pay by myself

Visitor

I just need to remove or unlink my account from a family plan. Other members will continue using it. I need to remove my user and pay by myself

Maxim

Spotify Star

1391 Views

1 replies

0 likes

  • 1391 Views
  • 1 replies
  • 0 likes

Solved!! Does spotify save my playlists if I change from premium to free and back again?

PlanPremiumCountryDenmarkOperating SystemAndroid My Question or IssueHi, does anyone know if spotify saves my playlists if I change my plan from premium to free for about 6 months, and then change back to premium?I get access to another music plan fo...

Casual Listener

Plan Premium Country Denmark Operating System Android   My Question or Issue Hi, does anyone know if spotify saves my playlists if I change my plan from premium to free for about 6 month...

gatopreto

Visitor

7957 Views

3 replies

0 likes

  • 7957 Views
  • 3 replies
  • 0 likes

Superuser Contribution i alredy bought spotify premium free for 3 months but i dont have it

PlanFree/PremiumCountry Deviceiphone 7 + ,windows 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

  Plan Free/Premium Country   Device iphone 7 + ,windows 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Yordan

Moderator

673 Views

2 replies

1 likes

  • 673 Views
  • 2 replies
  • 1 likes

Superuser Contribution Using two coupons

I have two coupons for one month of Spotify premium. The first one was accepted while the second was not, is it possible that I can use just one coupon at a time?PlanPremiumCountryItaly

Visitor

I have two coupons for one month of Spotify premium. The first one was accepted while the second was not, is it possible that I can use just one coupon at a time? Plan Premium Country Italy ...

Joan

Moderator

356 Views

1 replies

1 likes

  • 356 Views
  • 1 replies
  • 1 likes

Vodafone won’t cancel spotify

My wife has a historic subscription for Spotify which has been charged as an extra to her contract. Just tried to contact Vodafone who said that Spotify are no longer one of their partners and the subscription must be cancelled via Spotify directly. ...

Visitor

My wife has a historic subscription for Spotify which has been charged as an extra to her contract. Just tried to contact Vodafone who said that Spotify are no longer one of their partners and the su...

Maxim

Spotify Star

698 Views

1 replies

0 likes

  • 698 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months premium for 0.99 cents

This exact scam just happened with me, I don't know how to reach any of the scammers working there.

Music Fan

This exact scam just happened with me, I don't know how to reach any of the scammers working there.

31fbt432um34y23qorxu

Visitor

1823 Views

3 replies

0 likes

  • 1823 Views
  • 3 replies
  • 0 likes

Superuser Contribution Regular payment failed this month out of a sudden

PlanPremiumCountryPortugal DeviceAndroid 6.0Operating SystemWindows 10 My Question or IssueFrom some reason the regular payment fails this month. Up until now it was working/charged w/o any issue. I tried to update the payment data with the same card...

Regular

Plan Premium Country Portugal   Device Android 6.0 Operating System Windows 10   My Question or Issue From some reason the regular payment fails this month. Up until now it was w...

2yung

Casual Listener

5284 Views

16 replies

0 likes

Payment
Subscriptions
  • 5284 Views
  • 16 replies
  • 0 likes