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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5961 Views
  • 23 replies
  • 2 likes
  • 5961 Views
  • 23 replies
  • 2 likes

my partner can't access our duo plan

I have subscribed to a duo plan in June, but despite giving the same address, my partner was never able to access that plan. This means that since June I'm paying for a duo plan but only one person (me) has access to it. Grateful for any help. Thanks...

  • Visitor
  • I have subscribed to a duo plan in June, but despite giving the same address, my partner was never able to access that plan. This means that since June I'm paying for a duo plan but only one person (...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Solved!! can't join duo plan

my boyfriend invited me to join a duo plan, I added our address, where we currently live, he has the same address in his account as well. The only difference is that my account's country is Serbia, where we live, and his account's country is Kazakhst...

  • Visitor
  • my boyfriend invited me to join a duo plan, I added our address, where we currently live, he has the same address in his account as well. The only difference is that my account's country is Serbia, w...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

premium subscription not working

I activated Premium last week but according to the App (on iPhone 12 and in the Desktop App) I am still on a free plan. - Paid through PayPal - My account says I have the Premium subscription- I have a Spotify invoice stating I paid on August 16th.- ...

  • Casual Listener
  • I activated Premium last week but according to the App (on iPhone 12 and in the Desktop App) I am still on a free plan. - Paid through PayPal - My account says I have the Premium subscription ...
  • Maxim
  • Spotify Star
  • 272 Views
  • 6 replies
  • 0 likes
  • 272 Views
  • 6 replies
  • 0 likes

how to contact customer support?

I am having difficulty paying for premium account. How do I contact customer support to try to get it resolved? All I've been able to find so far is the static page with basic steps to attempt to resolve the issue (none of which worked).

  • Casual Listener
  • I am having difficulty paying for premium account. How do I contact customer support to try to get it resolved?   All I've been able to find so far is the static page with basic steps to attem...
  • Mitre226644
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Dates don't match when changing plans

Hello friends.I hope you will be able to help me out.I'm having a funny problem with the subscription dates. My current premium subscription ends on Sep 16th and I want to change to Duo, but the new billing period would start on Sep 7th...Does that m...

  • Regular
  • Hello friends. I hope you will be able to help me out. I'm having a funny problem with the subscription dates. My current premium subscription ends on Sep 16th and I want to change to Duo, but the ...
  • Maxim
  • Spotify Star
  • 251 Views
  • 5 replies
  • 0 likes
  • 251 Views
  • 5 replies
  • 0 likes

Re: Gift Card Won't Redeem

I also have a gift acrd that does not work. I have checked the Countries, the 0/O...Its' so frustrating the support is useless!...

  • Visitor
  •  I also have a gift acrd that does not work.  I have checked the Countries, the 0/O...Its' so frustrating the support is useless!...  
  • Lyubka
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Premium Duo plan and still have ads

I’ve had premium duo for nearly a year and my husbands account still has ads. He verified his info, etc but it’s got the exact same ads as Spotify free. Can someone explain why we are unable to fix this? An actual person to talk to or email would be ...

  • Visitor
  • I’ve had premium duo for nearly a year and my husbands account still has ads. He verified his info, etc but it’s got the exact same ads as Spotify free. Can someone explain why we are unable to fix t...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Update Payment Method

I can't update my payment info, I've tried literally every possible route and the website glitches out and just gives me a blank black screen with a "back" arrow and I can't message anyone for help because that screen win't load either, has this happ...

  • Visitor
  • I can't update my payment info, I've tried literally every possible route and the website glitches out and just gives me a blank black screen with a "back" arrow and I can't message anyone for help b...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Subscription

PlanPremiumCountryKazakhstanDevicePCOperating SystemWindows 11My Question or IssueThe question is too simple, but I did not find the answer to it.1. If I forgot about the spotify subscription and the money was withdrawn, is it impossible to return th...

  • Newbie
  • Plan Premium Country Kazakhstan Device PC Operating System Windows 11 My Question or Issue The question is too simple, but I did not find the answer to it. 1. If I forgot about the spotify ...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Other
  • 170 Views
  • 1 replies
  • 0 likes

Generic error message when trying to join Duo plan

PlanPremiumCountryAustriaDeviceGoogle Pixel 6AOperating System My Question or IssueMy partner still has an active Premium subscription and wants to join my Duo subscription. When doing so she is presented the "An error occurred" page. How can she joi...

  • Newbie
  • Plan Premium Country Austria Device Google Pixel 6A Operating System     My Question or Issue My partner still has an active Premium subscription and wants to join my Duo subscrip...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Solved!! Will be there any other subscription plans in Armenia?

PlanPremiumCountryArmenia DevicePC, Mi 9TOperating SystemAndroid 11, Windows 10 I noticed there are other subscription plans in other countries. Will there be Spotify Duo and Family plans for my country?

  • Visitor
  • Plan Premium Country Armenia   Device PC, Mi 9T Operating System Android 11, Windows 10   I noticed there are other subscription plans in other countries. Will there be ...
  • Billy-J
  • Spotify Star
  • 2903 Views
  • 3 replies
  • 3 likes
  • Duo
    Premium
  • 2903 Views
  • 3 replies
  • 3 likes

Como puedo recuperar mi dinero o q me den la promoción

Buenos días, verán a las 10 59 hora ciudad de México dle día 19 de agosto del 2023 intente unirme a spotify prime pero no me dejo q por q la tarjeta ya se había usado quiero saber como me lo pueden compensar o si me pueden dar el premium o si me pued...

  • Visitor
  • Buenos días, verán a las 10 59 hora ciudad de México dle día 19 de agosto del 2023 intente unirme a spotify prime pero no me dejo q por q la tarjeta ya se había usado quiero saber como me lo pueden c...
  • Billy-J
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Unable to remove auto pay

Sir I created a spotify account on August 9 with my mobile number. I set up AutoPay from PhonePay to get a three month subscription. But now I can't remove autopay. The account is not logging in with the mobile number. Autopay cannot be removed from ...

  • Visitor
  • Sir I created a spotify account on August 9 with my mobile number. I set up AutoPay from PhonePay to get a three month subscription. But now I can't remove autopay. The account is not logging in with...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't let me press "Continue to Cancel"

Hello. I am a current Spotify Premium user but I want to cancel my subscription. As I said already, I have been using Spotify. So I already know how the process goes to cancel my subscription. I went to your website on my phone (iPhone 12), went to a...

  • Casual Listener
  • Hello. I am a current Spotify Premium user but I want to cancel my subscription. As I said already, I have been using Spotify. So I already know how the process goes to cancel my subscription. I went...
  • ItzLanna
  • Casual Listener
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

Help

Tengo una promoción de Spotify premium lo quiero utilizar y me dice que ya eh probado premium y no es así, si fuera eso no entiendo porque me mandarían la oferta.

  • Visitor
  •  Tengo una promoción de Spotify premium lo quiero utilizar y me dice que ya eh probado premium y no es así, si fuera eso no entiendo porque me mandarían la oferta.
  • Henry_coffin
  • Music Fan
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family deelnemer toevoegen, link werkt niet

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below in formation is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...
  • Dian
  • Spotify Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! Changing premium plan

I recently got the one month free trial for Premium Individual. Today I saw an email for a three month free trial Individual plan (SAME PRICE!!!), so I canceled the previous one. However, I could not get the three month one, so I got back to the one ...

  • Newbie
  • I recently got the one month free trial for Premium Individual. Today I saw an email for a three month free trial Individual plan (SAME PRICE!!!), so I canceled the previous one. However, I could not...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching from Premium Duo to Family

I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose access to the account immediately.I just want him t...

  • Casual Listener
  • I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose ...
  • Susan_GP
  • Moderator
  • 19094 Views
  • 8 replies
  • 0 likes
  • account data
    Duo
    Subscription
  • 19094 Views
  • 8 replies
  • 0 likes