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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10173 Views
  • 23 replies
  • 2 likes
  • 10173 Views
  • 23 replies
  • 2 likes

Solved!! Why are there commercial on premium account?

Hi, i pay for a premium account. Several of the podcasts I listen to regularly begins with, gets interrupted by and ends with commercials. Why is that? As a premium customer I pay for the content not to contain commercials and advertising.

  • Visitor
  • Hi, i pay for a premium account. Several of the podcasts I listen to regularly begins with, gets interrupted by and ends with commercials. Why is that? As a premium customer I pay for the content not...
  • LanceNielsen
  • Visitor
  • 422 Views
  • 3 replies
  • 3 likes
  • 422 Views
  • 3 replies
  • 3 likes

Partner payment?

Is there a way to tell what partner is associated with your account so you can update the payment info? I know which credit Card I use but it needs to be changed...I cant see what partner I started with.My Question or Issue

  • Newbie
  • Is there a way to tell what partner is associated with your account so you can update the payment info?  I know which credit Card I use but it needs to be changed...I cant see what partner I sta...
  • Maxim
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Gift cards work even when there is a price increase?

Hello, I would like to know if the $10 gift cards still work even if the price has increased to $10.99 Thanks you!!

  • Casual Listener
  • Hello,   I would like to know if the $10 gift cards still work even if the price has increased to $10.99  Thanks you!!
  • Susan_GP
  • Moderator
  • 3549 Views
  • 3 replies
  • 0 likes
  • 3549 Views
  • 3 replies
  • 0 likes

Subscription in Iraq

Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here. However, we have one issue which is payment methods, most of us don’t use Visa or Mastercard, and our most p...

  • Newbie
  • Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here.   However, we have one issue which is payment...
  • DiDi_09
  • Newbie
  • 1282 Views
  • 2 replies
  • 1 likes
  • 1282 Views
  • 2 replies
  • 1 likes

Trying to change my credit card

Unable to change my credit card for another subscription.

  • Visitor
  • Unable to change my credit card for another subscription.
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Changing from Premium to Premium Family

Hi there, today I moved from Individual Premium to my mum's Premium Family plan. I just realised that I forgot to cancel my Individual Premium beforehand, so does this mean I will continue to be charged every month? Or since I changed plans, has it a...

  • Casual Listener
  • Hi there, today I moved from Individual Premium to my mum's Premium Family plan. I just realised that I forgot to cancel my Individual Premium beforehand, so does this mean I will continue to be char...
  • AdamDam
  • Spotify Star
  • 6758 Views
  • 6 replies
  • 0 likes
  • 6758 Views
  • 6 replies
  • 0 likes

Gift card wont redeem

Plan:PremiumCountry- usa DeviceIphone 13 pro Have had spotify premium for years. Always buy the annual gift card. Bought a gift card again to renew for the year. And it wont let me redeem the $99 gift card. Error states “you cant apply this premium c...

  • Visitor
  • Plan: Premium Country- usa   Device Iphone 13 pro   Have had spotify premium for years. Always buy the annual gift card. Bought a gift card again to renew for the year. And it wont l...
  • Maxim
  • Spotify Star
  • 335 Views
  • 1 replies
  • 1 likes
  • 335 Views
  • 1 replies
  • 1 likes

I am being charged twice for one spoify account(premium).

I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?

  • Visitor
  • I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?
  • Billy-J
  • Spotify Star
  • 3403 Views
  • 1 replies
  • 0 likes
  • 3403 Views
  • 1 replies
  • 0 likes

Didn't receive any email to accept new prices

PlanPremiumCountryPolandDevice(iPhone 11)Operating System(iOS 17) My Question or IssueI can't accept the new prices of my Premium Family plan and I can't do it in my app too

  • Visitor
  • Plan Premium Country Poland Device (iPhone 11) Operating System (iOS 17)   My Question or Issue I can't accept the new prices of my Premium Family plan and I can't do it in my app too
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Error when trying to change plan

PlanPremiumCountryNew Zealand DevicePCOperating SystemWindows 10 My Question or IssueI've just moved from UK to NZ and I'm trying to change my plan from Family to Individual but I keep getting this message: "error Oops! Something went wrong, please t...

  • Casual Listener
  • Plan Premium Country New Zealand   Device PC Operating System Windows 10   My Question or Issue I've just moved from UK to NZ and I'm trying to change my plan from Family to Indi...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Issues when redeem Spotify gift card

My Question or IssueI redeem a code and it says that it was successfully applied to the account and I can use the Spotify premium service however my account still says Spotify free and that I need to subscribe to premium in the main page I tried once...

  • Casual Listener
  •     My Question or Issue I redeem a code and it says that it was successfully applied to the account and  I can use the Spotify premium service however my account still says Spotify...
  • Maxim
  • Spotify Star
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

Problema com a Cobrança

Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes.Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esquecendo disso e continuam me cobrando. Isso tá me deix...

  • Visitor
  • Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes. Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esqu...
  • Bittencourt
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trial period

My husband and I each signed up for a30 day free trial, yet after only 2-3 weeks, I’m getting ads and within 1-2 weeks, my husband is getting ads. What’s going on? Also, when I go to email Spotify, that page is just blank. Does Spotify really care ab...

  • Visitor
  • My husband and I each signed up for a30 day free trial, yet after only 2-3 weeks, I’m getting ads and within 1-2 weeks, my husband is getting ads. What’s going on? Also, when I go to email Spotify, t...
  • Yordan
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to switch back to student premium

Hey, I was just charged for a regular premium (10.99) but I was on the student plan (5.99). I want to be able to switch back but I’m worry that I’ll be charged 5.99 on top of the 10.99. Is there a way that I can just be charged with the 5.99 and get ...

  • Newbie
  • Hey, I was just charged for a regular premium (10.99) but I was on the student plan (5.99). I want to be able to switch back but I’m worry that I’ll be charged 5.99 on top of the 10.99. Is there a wa...
  • Ivelina
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution quiero reactivar mi plan premium que ya pague y cancele sin querer

se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este mes que ya pague

  • Casual Listener
  • se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este...
  • MihailY
  • Moderator
  • 349 Views
  • 4 replies
  • 0 likes
  • 349 Views
  • 4 replies
  • 0 likes

Refund for an Unused Duo Premium

Hi, I was wondering if I could still get a refund on this issue. I paid for a Duo Premium for my dad and sister last October and it went on until I cancelled my sister's subscription yesterday (Jan 15). Afterwards, I switched to Family Premium but I ...

  • Newbie
  • Hi,    I was wondering if I could still get a refund on this issue. I paid for a Duo Premium for my dad and sister last October and it went on until I cancelled my sister's subscription y...
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Duo plan - switching manager and member

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) we Have a duo plan but the manager does not listen to audiobooks and the member would like to. How do we switch t...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   we Have a duo plan but the ma...
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Home address not working

My Question or IssueI am trying to subscribe to a premium family plan but when I type the home address (which is the exact address as the owner’s), it pops up this message: “there has been an issue please try again later”

  • Music Fan
  • My Question or Issue I am trying to subscribe to a premium family plan but when I type the home address (which is the exact address as the owner’s), it pops up this message: “there has been an iss...
  • nicoortiz240
  • Music Fan
  • 478 Views
  • 8 replies
  • 0 likes
  • 478 Views
  • 8 replies
  • 0 likes

Solved!! Lost AI Dj after changing from Student to Family Premium plans.

Lost AI Dj after changing from Student to Family Premium plans.PlanFamily PremiumCountryCanadaDevice(iPhone 13, Macbook Pro late 2016)Operating System(iOS 13, Windows 10,etc.) My Question or IssueAs stated above, I used to enjoy the AI DJ feature whe...

  • Casual Listener
  •   Lost AI Dj after changing from Student to Family Premium plans. Plan Family Premium Country Canada Device (iPhone 13, Macbook Pro late 2016) Operating System (iOS 13, Windows 10,etc.)...
  • Maxim
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! Tax México

PlanPremium FamilyCountryMexico DeviceiPhone XOperating System(iOS 10, Android, Windows 10) My Question or IssueI need the electronic invoice for the payment of the service. tax invoice in Mexico

  • Visitor
  • Plan Premium Family Country Mexico  Device iPhone X Operating System (iOS 10, Android, Windows 10)   My Question or Issue I need the electronic invoice for the payment of the ser...
  • nataliaC1
  • Visitor
  • 629 Views
  • 2 replies
  • 0 likes
  • 629 Views
  • 2 replies
  • 0 likes