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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16734 Views
  • 27 replies
  • 4 likes
  • 16734 Views
  • 27 replies
  • 4 likes

Can I have a refund?

PlanBasicCountryKoreaDeviceiPhone 12 mini & Macbook AirOperating SystemMacOs My Question or IssueI paid but Spotify don't have the song I want. So I want a refund.Can I have a refund?

  • Visitor
  • Plan Basic Country Korea Device iPhone 12 mini & Macbook Air Operating System MacOs   My Question or Issue I paid but Spotify don't have the song I want. So I want a refund. C...
  • Not applicable
  • 3716 Views
  • 3 replies
  • 0 likes
  • 3716 Views
  • 3 replies
  • 0 likes

Why did I get charged more

PlanPremiumCountry Device(iPhone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhy did I get charged $12.75 when my subscription is $11.99?

  • Visitor
  •   Plan Premium Country   Device (iPhone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)       My Question or Issue why did I get charged $12.75...
  • Billy-J
  • Spotify Star
  • 381 Views
  • 1 replies
  • 1 likes
  • Payment or charged
  • 381 Views
  • 1 replies
  • 1 likes

I just got a new phone and signed into my account. Ally playlists transfered, but not my premium.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

I subscribe to premium family but am still hearing adverts

I lost all my playlists a few months ago. I reinstalled the spotify app, since, adverts are playing in between every few songs played. I am paying £19.99 for this

  • Visitor
  • I lost all my playlists a few months ago. I reinstalled the spotify app, since, adverts are playing in between every few songs played. I am paying £19.99 for this
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Add my wife's free account to my Duo sub

PlanFree/PremiumCountry UK DeviceIphoneOperating System(iOS 10, My Question or Issue I bought a Duo subscription over the weekend. My wife ahs a free Spotify account. She is unable to join my Duo plan from the invitaion URL which I had sent her. Any ...

  • Visitor
  • Plan Free/Premium Country UK   Device Iphone Operating System (iOS 10,     My Question or Issue I bought a Duo subscription over the weekend. My wife ahs a free Spotify acc...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

WARNING!!! Spotify is scamming their long time customers

Warning to all the members on any basic plan as soon as you change anything on your payment for your account. You will lose the basic because “coincidentally you will have payment issues” which deletes your basic account and revert you to free. And y...

  • Newbie
  • Warning to all the members on any basic plan as soon as you change anything on your payment for your account. You will lose the basic because “coincidentally you will have payment issues” which delet...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution My Spotify Premium gift card code is invalid

My Spotify Premium gift card code is not valid, I made the purchase of my gift card and when I redeemed it and entered the code it tells me that: Unfortunately, this Premium code does not seem to be valid. Try again or contact the customer service de...

  • Casual Listener
  • My Spotify Premium gift card code is not valid, I made the purchase of my gift card and when I redeemed it and entered the code it tells me that: Unfortunately, this Premium code does not seem to be ...
  • yiptt4cjr2eoqzke3ybc
  • Visitor
  • 13869 Views
  • 6 replies
  • 0 likes
  • 13869 Views
  • 6 replies
  • 0 likes

Audiobook Trouble on Duo Plan

My husband and I have the Duo Plan. I am the "manager" and he is the "member" of the account. We were listening to an audiobook from my account and it said it was included with Premium. My husband is trying to finish listening to it on his account, b...

  • Visitor
  • My husband and I have the Duo Plan. I am the "manager" and he is the "member" of the account. We were listening to an audiobook from my account and it said it was included with Premium. My husband is...
  • Tommy1223
  • Newbie
  • 163 Views
  • 2 replies
  • 0 likes
  • 163 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Duo Issue

PlanPremium DuoCountrySouth KoreaDevice(iPhone 12) OS(Windows) My Question or IssueMy husband recently switched to Premium Duo so that I could use as well.It my settings on the iPhone app, it says I am a registered as Premium Duo (It also confirms th...

  • Visitor
  • Plan Premium Duo Country South Korea Device (iPhone 12)   OS (Windows)   My Question or Issue My husband recently switched to Premium Duo so that I could use as well. It my sett...
  • OscarDC
  • Moderator
  • 444 Views
  • 3 replies
  • 0 likes
  • Premium Duo
  • 444 Views
  • 3 replies
  • 0 likes

Superuser Contribution Gift card Paid for 1 year but will take payment as well

PlanFree/PremiumCountry Uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust purchased an annual gift card and uploaded to my account but shows you will continue ...

  • Visitor
  •   Plan Free/Premium Country Uk   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • Eni
  • Moderator
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

How to get Basic family premium

Planpremium family My Question or IssueI previously had basic duo premium with now switching over to family premium but not being able to switch to basic family premium. Any help on how to get basic family premium- thank you.

  • Visitor
  •   Plan premium family   My Question or Issue I previously had basic duo premium with now switching over to family premium but not being able to switch to basic family premium. Any help...
  • Maxim
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Premium Duo subscription

Hey guys! I'm from Australia and I'm on a Premium Duo subscription with my brother. I'm heading to the UK for a few months to travel so I'm wondering if I can still access the Duo subscription whilst I'm overseas? Please help! Thanks!

  • Newbie
  • Hey guys!   I'm from Australia and I'm on a Premium Duo subscription with my brother. I'm heading to the UK for a few months to travel so I'm wondering if I can still access the Duo subscripti...
  • Knadziej
  • Casual Listener
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Subscription Issues when moving country

PlanPremium Family CountryIreland My Question or IssueI have moved from the UAE to Ireland and trying to update my address and payment details. I moved the plan country in February 2023 to the UAE. It will not let me select a family plan once I chang...

  • Casual Listener
  • Plan Premium Family   Country Ireland   My Question or Issue I have moved from the UAE to Ireland and trying to update my address and payment details. I moved the plan country in Feb...
  • Joan
  • Moderator
  • 377 Views
  • 3 replies
  • 0 likes
  • 377 Views
  • 3 replies
  • 0 likes

Solved!! Change of plans Residual days

PlanCHANGED FROM PREMIUM INDIVISUAL TO DUOCountryINDIADevice(iPhone 13 pro max)Operating System(iOS ) My Question or IssueRecently changed from indivisual to duo Spotify premium and when I changed I had 156 days left now on duo it shows my next billi...

  • Newbie
  •   Plan CHANGED FROM PREMIUM INDIVISUAL TO DUO Country INDIA Device (iPhone 13 pro max) Operating System (iOS )   My Question or Issue Recently changed from indivisual to duo Spot...
  • osornios
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution overcharged as a student!!!

I am aware of the below information however I think it is absolutely ridiculous that it was not made clear! I did not know this information until I found out I was being overcharged! I am absolutely fuming and I cant even speak to someone directly ab...

  • Visitor
  • I am aware of the below information however I think it is absolutely ridiculous that it was not made clear! I did not know this information until I found out I was being overcharged! I am absolutely ...
  • senal1025
  • Newbie
  • 1911 Views
  • 4 replies
  • 1 likes
  • 1911 Views
  • 4 replies
  • 1 likes