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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193381 Views

123 replies

12 likes

  • 193381 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22036 Views

28 replies

4 likes

  • 22036 Views
  • 28 replies
  • 4 likes

Solved!! Renewal of student verification not working

PlanStudent/premiumCountryAustralia DeviceIPhone 13 My Question or IssueI let my student verification lapse and was charged the full premium fee for 3 months. I renewed it today and it said the renewal was successful, and that my bills would be AUD $...

Casual Listener

  Plan Student/premium Country Australia  Device IPhone 13        My Question or Issue I let my student verification lapse and was charged the full premium fe...

699 Views

0 replies

0 likes

  • 699 Views
  • 0 replies
  • 0 likes

Premium suddenly not working

PlanPremiumCountryMalaysiaMy Question or IssueHave been subscribed for few years and today my account suddenly got changed to free. The payment was made on 3 Oct which is 9 days ago. I also received receipt for this payment.

Casual Listener

  Plan Premium Country Malaysia My Question or Issue Have been subscribed for few years and today my account suddenly got changed to free. The payment was made on 3 Oct which is 9 days ago...

Sscarat

Casual Listener

561 Views

2 replies

0 likes

  • 561 Views
  • 2 replies
  • 0 likes

Solved!! I want to upgrade to premium but I can't because payment country

My playstore account it's Spanish and my paypal account it Spanish too, while my Spotify account seems to be Portuguese. I live in both countries. I can't upgrade to Premium because I can't use none of the payment methods from a different country. An...

Visitor

My playstore account it's Spanish and my paypal account it Spanish too, while my Spotify account seems to be Portuguese. I live in both countries. I can't upgrade to Premium because I can't use none ...

asias

Visitor

3807 Views

2 replies

0 likes

  • 3807 Views
  • 2 replies
  • 0 likes

Solved!! Upgrading my subscription with Hulu to one with no ads

I have a premium Spotify plan that is bundled with my Hulu (ad-supported) account. However, I want to update my Hulu account to where it has no ads. Am I able to do that with any currently available Spotify subscriptions?

Casual Listener

I have a premium Spotify plan that is bundled with my Hulu (ad-supported) account. However, I want to update my Hulu account to where it has no ads. Am I able to do that with any currently available ...

12155373432

Casual Listener

11248 Views

5 replies

1 likes

  • 11248 Views
  • 5 replies
  • 1 likes

Switched from premium individual to family and hearing ads

I switched from premium individual to premium family today and I’m hearing ads… please help PlanPremium FamilyCountryUSADeviceiPhone 15

Visitor

I switched from premium individual to premium family today and I’m hearing ads… please help  Plan Premium Family Country USA Device iPhone 15      

Maxim

Spotify Star

800 Views

3 replies

0 likes

  • 800 Views
  • 3 replies
  • 0 likes

no premium but i have ordered it yesterday.

I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?

Visitor

I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?

Billy-J

Spotify Star

1346 Views

3 replies

0 likes

  • 1346 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not able to add members after purchasing spotify premium plan.

I’ve just changed my spotify premium plan from student to duo, and there seems to be an issue while adding members to the plan. Every time I go to manage members page, it keeps telling me try again later and redirects me to my account page.

Visitor

I’ve just changed my spotify premium plan from student to duo, and there seems to be an issue while adding members to the plan. Every time I go to manage members page, it keeps telling me try again l...

Maxim

Spotify Star

4901 Views

32 replies

5 likes

  • 4901 Views
  • 32 replies
  • 5 likes

Superuser Contribution Remove members Eliminar miembro

Hola, Si elimino a un familiar de mi Spotify Premium plan familiar, le llega algun tipo de notificacion? Gracias. ---- Hello, If I remove a family member from my Spotify Premium for family, will this person get notified? Thanks.

Casual Listener

Hola,   Si elimino a un familiar de mi Spotify Premium plan familiar, le llega algun tipo de notificacion?   Gracias.   ----   Hello,   If I remove a family member ...

kkkkkkkkk3

Visitor

13120 Views

8 replies

0 likes

  • 13120 Views
  • 8 replies
  • 0 likes

no premium but i have ordered it yesterday.

I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?

Visitor

I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?

Billy-J

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Issue with Spotify Premium While Studying Abroad

I’m facing an issue with my Spotify Premium subscription and could use some advice. I’m studying abroad, and my account is linked to my home country, but I’m streaming from my current country of residence. Since I don’t have a local bank account, I’m...

Newbie

I’m facing an issue with my Spotify Premium subscription and could use some advice. I’m studying abroad, and my account is linked to my home country, but I’m streaming from my current country of resi...

Waiting4help

Casual Listener

891 Views

1 replies

3 likes

  • 891 Views
  • 1 replies
  • 3 likes

Impossible to change country AND payment method at the same time

PlanPremiumCountryChileDevice Operating System My Question or IssueI live in Germany since a couple of years but I have always kept paying Spotify with a chilean credit card. That card does not exist any more and therefore I just wanted to start payi...

Newbie

Plan Premium Country Chile Device   Operating System     My Question or Issue I live in Germany since a couple of years but I have always kept paying Spotify with a chilean c...

Cammy9559

Visitor

446 Views

2 replies

1 likes

  • 446 Views
  • 2 replies
  • 1 likes

Factuur downloaden?

PlanPremiumCountryNetherlands My Question or IssueWaarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.

Newbie

  Plan Premium Country Netherlands   My Question or Issue Waarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.

woefy

Visitor

4596 Views

2 replies

0 likes

  • 4596 Views
  • 2 replies
  • 0 likes

Family account - main account got hacked

PlanPremiumCountryBelgium Device(iPhone 11, Samsung Galaxy 9, Macbook Pro, PC)Operating System(iOS 10, Windows 10,etc.) My Question or IssueWe have a premium account. the main account being the one linked to my partner's mail address. He got hacked a...

Visitor

  Plan Premium Country Belgium   Device (iPhone 11, Samsung Galaxy 9, Macbook Pro, PC) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue We have a premium a...

Maxim

Spotify Star

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème abonnement

Bonsoir, ‘je viens de m’enregistrer pour essayer premium personnel à 0€ pendant 2 mois mais après validation du paiement par PayPal je n’ai pas eu mon abonnement premium d’activer. Par contre j’ai été débité 2 fois de 0.01€ par PayPal. Pourriez-vous ...

Newbie

Bonsoir,  ‘je viens de m’enregistrer pour essayer premium personnel à 0€ pendant 2 mois mais après validation du paiement par PayPal je n’ai pas eu mon abonnement premium d’activer. Par contre ...

Vasil

Moderator

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

I paid for Student i am getting charged the full amount.

I am a student, I verified I was a student last month, WHY AM I GETTING CHARGED THE FULL AMOUNT?? I was promised the discount but I am getting charged the full amount.

Visitor

I am a student, I verified I was a student last month, WHY AM I GETTING CHARGED THE FULL AMOUNT?? I was promised the discount but I am getting charged the full amount.

Maxim

Spotify Star

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Free vs duo

I had signed up for Spotify Free for a month to try it, but then my husband purchased the Premium plan, Duo, so I cancelled the free and now I cannot use my email to set up / join on his Duo plan. HELP!!!

Casual Listener

I had signed up for Spotify Free for a month to try it, but then my husband purchased the Premium plan, Duo, so I cancelled the free and now I cannot use my email to set up / join on his Duo plan.&nb...

Maxim

Spotify Star

238 Views

3 replies

0 likes

  • 238 Views
  • 3 replies
  • 0 likes

I can’t get my premium I paid for

I’m not sure the email is the most recent one I may have 2 accounts

Visitor

I’m not sure the email is the most recent one I may have 2 accounts

Not applicable

1219 Views

4 replies

0 likes

  • 1219 Views
  • 4 replies
  • 0 likes

Two devices, one account?

I'm trying to figure out if there's any way with any subscription to play different music from the same account on two devices simultaneously? Duo looks like you have to set up two different accounts, but I just want my kids to be able to listen to t...

Visitor

I'm trying to figure out if there's any way with any subscription to play different music from the same account on two devices simultaneously? Duo looks like you have to set up two different accounts...

Maxim

Spotify Star

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Premium Duo after subscribing with an Individual subscription active

Plan - Premium and Premium DuoCountry - IndiaI already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfriend. But as soon as I subscribed, the payment page took ...

Casual Listener

Plan - Premium and Premium Duo Country - India I already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfr...

Guria

Newbie

1221 Views

4 replies

0 likes

  • 1221 Views
  • 4 replies
  • 0 likes