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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132215 Views

69 replies

10 likes

Premium for Family
  • 132215 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66817 Views

89 replies

4 likes

  • 66817 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

249110 Views

154 replies

13 likes

  • 249110 Views
  • 154 replies
  • 13 likes

Superuser Contribution Unable to activate premium w/ Starbucks

I am a Starbucks Partner and I am unable to activate my premium membership. When I try to log in and upgrade using my partner numbers I get an error message and it says try again. How do I fix this? I recently had premium and I had to wait for it to ...

Visitor

I am a Starbucks Partner and I am unable to activate my premium membership. When I try to log in and upgrade using my partner numbers I get an error message and it says try again. How do I fix this? ...

Joan

Moderator

955 Views

1 replies

0 likes

  • 955 Views
  • 1 replies
  • 0 likes

Preimum plan is not appearing in mobile app

i have purchsed the premium plan , i can see only in web player if i login via app in mobile its not getting updated

Casual Listener

i have purchsed the premium plan , i can see only in web player if i login via app in mobile its not getting updated

clintong34g

Casual Listener

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

Why can't I add someone to my Duo account that lives with me?

I'm trying to add my wife to my duo account (she lives with me) but it's saying she can't be added to the account, and it say's 'You can'y join this plan. You can join someone else's plan again in 12 months'. Anyone know why this is? I'll just cancel...

Visitor

I'm trying to add my wife to my duo account (she lives with me) but it's saying she can't be added to the account, and it say's 'You can'y join this plan. You can join someone else's plan again in 12...

Maxim

Spotify Star

142 Views

1 replies

0 likes

  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium for students - Slovakia (again)

PlanPremiumCountrySlovakia Once again, it is time to open question, will there ever be student subscription to spotify premium in Slovakia? This question was already asked here, here and here. Each time it was dismissed with words "but Spotify is wor...

Newbie

Plan Premium Country Slovakia  Once again, it is time to open question, will there ever be student subscription to spotify premium in Slovakia?   This question was already asked ...

itsfanzai

Newbie

3141 Views

2 replies

4 likes

  • 3141 Views
  • 2 replies
  • 4 likes

I’m a new Spotify user and I wanted to do the 3 month free trial

So im a new user and it keeps saying that it looks like I’ve done this trial before but I haven’t used Spotify and it won’t let me

Visitor

So im a new user and it keeps saying that it looks like I’ve done this trial before but I haven’t used Spotify and it won’t let me

Maxim

Spotify Star

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

Solved!! Subscription patment?

Hello,Is it possible to pay for Spotify Premium annually (one payment for the entire year) versus paying monthly? For me, an annual payment would work much better than a monthly payment. Thank you.

Casual Listener

Hello, Is it possible to pay for Spotify Premium annually (one payment for the entire year) versus paying monthly?  For me, an annual payment would work much better than a monthly payment.&nbsp...

DBBN

Casual Listener

251 Views

2 replies

0 likes

  • 251 Views
  • 2 replies
  • 0 likes

Premium Abo ist auf neuem Handy nicht mehr aktiv

Nachdem ich alles vom alten Handy auf das neue übertragen habe zeigt mir Spotify an,dass ich die Freeware Version habe. Ich habe mich bereits ab- und wieder angemeldet und die App auf dem alten Handy deinstalliert. Nichts wirkt...

Visitor

Nachdem ich alles vom alten Handy auf das neue übertragen habe zeigt mir Spotify an,dass ich die Freeware Version habe.  Ich habe mich bereits ab- und wieder angemeldet und die App auf dem alten...

Maxim

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

The duo member I invited is not able to use the premium account that comes

I have invited another existing Spotify profile to my duo plan in hopes that it will also get the premium account as duo plan contains 2 premium account. But the invited account is still showing the free account and is not able to use any of the prem...

Visitor

I have invited another existing Spotify profile to my duo plan in hopes that it will also get the premium account as duo plan contains 2 premium account. But the invited account is still showing the ...

Maxim

Spotify Star

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country mismatch

Hi,I moved from Switzerland to live in Mexico couple of month ago and updated my bank details accordingly.I can't subscribe to premium here (In mexico), I always get an error country mistmatch.My Spotify account is in Mexico. What to do?

Visitor

Hi, I moved from Switzerland to live in Mexico couple of month ago and updated my bank details accordingly. I can't subscribe to premium here (In mexico), I always get an error country mistmatch. ...

ajk03

Visitor

467 Views

2 replies

0 likes

  • 467 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can u refund me?

I accidentally bought Spotify premium membership instead the 1 month free trial. Is it possible to refund the purchase without getting charged ?

Visitor

I accidentally bought Spotify premium membership instead the 1 month free trial. Is it possible to refund the purchase without getting charged ?

Ilyha_Gladaniiuk

Visitor

3880 Views

4 replies

0 likes

  • 3880 Views
  • 4 replies
  • 0 likes

Superuser Contribution I used to login with my phone number but my phone number is not in use

My account seems not link to any email or Apple ID or any Facebook acccount. Without the phone number to receive the sms, I cannot login to my account to amend my subscriptions. Please help how I can login again to amend my subscription.

Newbie

My account seems not link to any email or Apple ID or any Facebook acccount. Without the phone number to receive the sms, I cannot login to my account to amend my subscriptions. Please help how I can...

Rishabh369

Newbie

729 Views

2 replies

0 likes

  • 729 Views
  • 2 replies
  • 0 likes

Superuser Contribution change google play subscription account

Hi, I subscribed a family plan through google play, but I lost my google account, is it able to unlink the goole account and swap to others?

Visitor

Hi, I subscribed a family plan through google play, but I lost my google account, is it able to unlink the goole account and swap to others?

Not applicable

2427 Views

2 replies

0 likes

  • 2427 Views
  • 2 replies
  • 0 likes

Superuser Contribution I was charged after the 3 month free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBro,i was charged for the individual plan after the 3 month free trial that started back in a...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Bro,i w...

anthonnyzze

Visitor

1437 Views

2 replies

1 likes

  • 1437 Views
  • 2 replies
  • 1 likes

Late payment . By 3 days

PlanIndividual/PremiumCountryUsaDevice Moto G 5SOperating System... and My Question or IssueI'm just not able to pay my bill right as this moment .I cannot lose my account over this.. The payment method on file will be funded on Wednesday night at ab...

Visitor

Plan Individual/Premium Country Usa Device Moto G 5S Operating System... and   My Question or Issue I'm just not able to pay my bill right as this moment .I cannot lose my account over t...

Maxim

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Closing bank account

PlanPremium Family CountryKenya My Question or IssueYesterday was my billing date and I've already paid for the subscription. I want to close my bank account and open a new one with a different bank. Will my subscription still be active before I have...

Newbie

Plan Premium Family  Country Kenya   My Question or Issue Yesterday was my billing date and I've already paid for the subscription. I want to close my bank account and open a new one ...

Maxim

Spotify Star

160 Views

1 replies

0 likes

  • 160 Views
  • 1 replies
  • 0 likes