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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75256 Views
20 replies
100 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140275 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80637 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270101 Views
159 replies
13 likes
I signed up for the premium subscription and it’s still saying I have to upgrade. I’ve given my payment info and says I have premium on my account but it’s not active on the app or site
I signed up for the premium subscription and it’s still saying I have to upgrade. I’ve given my payment info and says I have premium on my account but it’s not active on the app or site
Not applicable
2253 Views
3 replies
0 likes
My Question or IssueBonjour j'ai spotify par bouygues telecom et je veux passer sur un abonnement famille mais je dois d'abord résilier pour pouvoir prendre l'abonnement famille. Est ce qu'en resiliant je perd mes playlist? Merci
My Question or Issue Bonjour j'ai spotify par bouygues telecom et je veux passer sur un abonnement famille mais je dois d'abord résilier pour pouvoir prendre l'abonnement famille. Es...
Community Legend
687 Views
3 replies
0 likes
My Question or IssueI have a trial of 4 months going on at the moment and I'm planning to buy a family plan with a few of my friends. My question is if i join the family plan while my trial period isn't over, what are the consequences. Will my family...
My Question or Issue I have a trial of 4 months going on at the moment and I'm planning to buy a family plan with a few of my friends. My question is if i join the family plan while my trial...
Moderator
831 Views
1 replies
0 likes
If I redeem a Spotify premium Gift Card and I have a free trial active, would it add more months or would it do something else? I’m very confused
If I redeem a Spotify premium Gift Card and I have a free trial active, would it add more months or would it do something else? I’m very confused
Community Legend
1388 Views
1 replies
0 likes
PlanFree/PremiumCountrySerbiaDevice(iPhone 13)Operating SystemLatest IOS My Question or IssueThe payment failed. Please try again, use a different payment card or a different payment method.I tried everything and still same problem, i dont know how t...
Plan Free/Premium Country Serbia Device (iPhone 13) Operating System Latest IOS My Question or Issue The payment failed. Please try again, use a different payment card or a different...
Spotify Star
330 Views
1 replies
0 likes
PlanPremium FamilyCountryIndia DeviceAsus LaptopOperating SystemWindows 11 My Question or IssueI want to buy Premium Family's Annual Pack, but there is no Annual Subscription. Has Spotify removed the Yearly Plan? And is there any way to at least subs...
Plan Premium Family Country India Device Asus Laptop Operating System Windows 11 My Question or Issue I want to buy Premium Family's Annual Pack, but there is no Annual Subsc...
Spotify Star
975 Views
1 replies
0 likes
i was charged in 1.12 st and i am now asked to pay again ? please help and let me know what happensthanks
i was charged in 1.12 st and i am now asked to pay again ? please help and let me know what happens thanks
Moderator
1070 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
573 Views
1 replies
0 likes
PlanPremium/manger holderCountryUSDevice(iPhone 16pro max)Operating System(iOS 18.2.) My Question or IssueI am the plan manager for my account. I still have audiobooks locked. Can someone help me understand why.
Plan Premium/manger holder Country US Device (iPhone 16pro max) Operating System (iOS 18.2.) My Question or Issue I am the plan manager for my account. I still have audiobooks locked...
Spotify Star
228 Views
1 replies
0 likes
PlanPremiumCountryIndiaDevice(Oneplus 10R)Operating System(Android 14) My Question or IssueI have an active premium subscription for Spotify, with ₹119 deducted every month. This month, the amount was deducted as usual, but my Spotify account page sh...
Plan Premium Country India Device (Oneplus 10R) Operating System (Android 14) My Question or Issue I have an active premium subscription for Spotify, with ₹119 deducted e...
Visitor
370 Views
2 replies
0 likes
I am currently subscribed to the Premium Single plan but would like to upgrade to Premium Duo. However, when I click on the available plans and select Duo, it says that the Duo plan is not available.... "errorUnable to change plans. This could be bec...
I am currently subscribed to the Premium Single plan but would like to upgrade to Premium Duo. However, when I click on the available plans and select Duo, it says that the Duo plan is not available....
Casual Listener
2013 Views
6 replies
0 likes
i want to attach an account to my spotify duo, the owner of this account lives with me, but spotify tells that you are in another country
i want to attach an account to my spotify duo, the owner of this account lives with me, but spotify tells that you are in another country
Spotify Star
517 Views
1 replies
0 likes
PlanFree/Premium DeviceAndroid My Question or IssueSigned up for premium yesterday off of an add that said first 3 months free and it charged me the next day
Plan Free/Premium Device Android My Question or Issue Signed up for premium yesterday off of an add that said first 3 months free and it charged me ...
Spotify Star
1017 Views
1 replies
0 likes
I pay €10.99 every month for my subscription. But I don't know for which account. This is for for a long time. And so I don't use it anymore. I pay for nothing every month. I also don't remember what email address or password this account was created...
I pay €10.99 every month for my subscription. But I don't know for which account. This is for for a long time. And so I don't use it anymore. I pay for nothing every month. I also don't remember what...
Spotify Star
202 Views
1 replies
0 likes
I just signed up for Premium for a special offer price of $11.99 for 3 months. I wasn’t thinking that my husband currently has Spotify premium & that it would make more sense if I got Duo. At the time I could have gotten Duo for $16.99 for 3mo. If I ...
I just signed up for Premium for a special offer price of $11.99 for 3 months. I wasn’t thinking that my husband currently has Spotify premium & that it would make more sense if I got Duo. At the...
Spotify Star
271 Views
1 replies
0 likes
My spotify premium was supposed to be renewed on December 12th. Today (the 11th) I was planning to cancel it so it wouldn't charge me tomorrow. To my surprise, I found that spotify had charged me the renewal fee today (the 11th, not the actual renewa...
My spotify premium was supposed to be renewed on December 12th. Today (the 11th) I was planning to cancel it so it wouldn't charge me tomorrow. To my surprise, I found that spotify had charged me th...
Spotify Star
299 Views
1 replies
0 likes
PlanPremiumCountryCurrently Germany - December relocating to Thailand My Question or IssueHi, can anyone tell me how I can change my country of residence in Spotify? I will.be relocating on the 2nd December and obviously would like to change that in ...
Plan Premium Country Currently Germany - December relocating to Thailand My Question or Issue Hi, can anyone tell me how I can change my country of residence in Spotify? I will.be reloca...
Spotify Star
576 Views
5 replies
0 likes
I’m showing up as the one listening, username is correct but nothing happens when I click on my “circle”
I’m showing up as the one listening, username is correct but nothing happens when I click on my “circle”
Regular
7722 Views
12 replies
0 likes
I accidentally payed twice for my individual premium subscription I don't have a second account, can I have a refund?
I accidentally payed twice for my individual premium subscription I don't have a second account, can I have a refund?
Moderator
265 Views
1 replies
0 likes
ive changed two premium plans from duo to family and now i want to go back to duo but cant
ive changed two premium plans from duo to family and now i want to go back to duo but cant
Spotify Star
692 Views
1 replies
0 likes
