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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145836 Views

69 replies

10 likes

Premium for Family
  • 145836 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91276 Views

89 replies

4 likes

  • 91276 Views
  • 89 replies
  • 4 likes

Superuser Contribution 継続できない

g mailで継続案内きたがタップしても、継続できないと表示される１月３日までだからですか？支払いはPayPayでしたいです

Visitor

g mailで継続案内きたが タップしても、継続できないと表示される １月３日までだからですか？ 支払いはPayPayでしたいです

Eni

Moderator

4978 Views

1 replies

0 likes

  • 4978 Views
  • 1 replies
  • 0 likes

I'm getting charged for a subscription I don't have

I'm getting charged for a Spotify premium account that I don't have. I have no idea how to cancel it because I do not have a login for it...please help.

Visitor

I'm getting charged for a Spotify premium account that I don't have. I have no idea how to cancel it because I do not have a login for it...please help.  

Bittencourt

Spotify Star

741 Views

1 replies

0 likes

  • 741 Views
  • 1 replies
  • 0 likes

Minimum Age to Get Premium

What is the minimum age to get premium? 

Composer

What is the minimum age to get premium? 

BenSi2

Newbie

1242 Views

3 replies

0 likes

  • 1242 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution When I changed my payment card, I was charged extra money while paying before.

Plan Premium Country Viet Nam Device iPhone 12 Operating System Win10/Win11, iOS 16.5 My Question or Issue As the title says I usually use credit card to pay for Premium package on Spotify, but after switching to debit card to pay, the system charged...

Casual Listener

Plan Premium Country Viet Nam Device iPhone 12 Operating System Win10/Win11, iOS 16.5   My Question or Issue As the title says I usually use credit card to pay for Premium pa...

user-removed

Not applicable

8607 Views

3 replies

0 likes

  • 8607 Views
  • 3 replies
  • 0 likes

How to downgrade from family premium to family basic?

PlanPremiumCountry: United StatesDevice(Various iPhones)Operating SystemiOS My Question or IssueJust signed up for a family premium plan yesterday. Wanted to sign up for Family Basic since we don’t listen to audio books but didn’t see the option at s...

Casual Listener

Plan Premium Country: United States Device (Various iPhones) Operating System iOS   My Question or Issue Just signed up for a family premium plan yesterday. Wanted to sign up for F...

scowar

Casual Listener

2087 Views

6 replies

0 likes

  • 2087 Views
  • 6 replies
  • 0 likes

Solved!! Changing country

I originally live in the Caribbean but I’m in New Jersey for a while. I bought a $10 gift card because my premium is about to run out. But it told me I needed to change the country in order for the code to be used, but it just won’t allow me to updat...

Casual Listener

I originally live in the Caribbean but I’m in New Jersey for a while. I bought a $10 gift card because my premium is about to run out. But it told me I needed to change the country in order for the c...

Maxim

Spotify Star

678 Views

3 replies

0 likes

  • 678 Views
  • 3 replies
  • 0 likes

Can’t switch to duo plan because I changed from a gamily plan

I just got the duo plan for me and my husband, however when he clicks on the invite list it says that he can’t join my plan because members can only switch plans once every 12 months.

Visitor

I just got the duo plan for me and my husband, however when he clicks on the invite list it says that he can’t join my plan because members can only switch plans once every 12 months.

Maxim

Spotify Star

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error in minimum age calculation

My daughter is 13 years old, date of birth 08th august 2011, but the system doesn't allow to create a profile, due to minimum age restriction.Thank you for the help

Visitor

My daughter is 13 years old, date of birth 08th august 2011, but the system doesn't allow to create a profile, due to minimum age restriction. Thank you for the help

Maxim

Spotify Star

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

Transfer Spotify Premium student account to existing Premium Family Account

I am currently on the Spotify Premium for students plan, but I want to transfer my account (songs, playlists, taste profile, etc.) to an existing Family Premium plan (account owner not me, but my family). Is it possible to do this? Basically, I want ...

Newbie

I am currently on the Spotify Premium for students plan, but I want to transfer my account (songs, playlists, taste profile, etc.) to an existing Family Premium plan (account owner not me, but my fam...

Maxim

Spotify Star

693 Views

1 replies

0 likes

  • 693 Views
  • 1 replies
  • 0 likes

I canceled the contract by mistake

I got the chance to get premium 3 months for free and I activated it but then I canceled it by mistake.

Visitor

I got the chance to get premium 3 months for free and I activated it but then I canceled it by mistake.

Maxim

Spotify Star

676 Views

1 replies

0 likes

  • 676 Views
  • 1 replies
  • 0 likes

Basic family plan

how do you become eligible for the basic family plan instead of the regular premium?

Visitor

how do you become eligible for the basic family plan instead of the regular premium?

Maxim

Spotify Star

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Mini payment won't reflect.

PlanPremium MiniCountryKenyaDevice(PC, Oppo As)Operating System(Windows 10, Android Oreo.) My Question or IssueI paid for premium mini about 24 hours ago, twice. But my account is still not showing the payment. My friend too did the same, and she has...

Visitor

  Plan Premium Mini Country Kenya Device (PC, Oppo As) Operating System (Windows 10, Android Oreo.)   My Question or Issue I paid for premium mini about 24 hours ago, twice. But ...

moseh

Visitor

1142 Views

2 replies

0 likes

  • 1142 Views
  • 2 replies
  • 0 likes

Why can't both users in a duo account access audiobooks?

I am wondering why only the plan manager is able to listen to audiobooks in the Premium Duo membership. How can my partner access audiobooks as a plan member? If this is not available, I would like to know the reason why.

Visitor

I am wondering why only the plan manager is able to listen to audiobooks in the Premium Duo membership. How can my partner access audiobooks as a plan member? If this is not available, I would like t...

Maxim

Spotify Star

1284 Views

1 replies

0 likes

  • 1284 Views
  • 1 replies
  • 0 likes

I'm in the UK and want to pay annually but cannot find this on the Spotify site. Can anyone help?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

Duo problem after moving to another country

PlanPremium DUOCountryFranceDeviceSony xperia 1 vi My Question or IssueTry to add my GF as a user to my Duo plan, but keep only getting errors about not having the same address even though the address is exactly the same. From some googling I find th...

Visitor

Plan Premium DUO Country France Device Sony xperia 1 vi   My Question or Issue Try to add my GF as a user to my Duo plan, but keep only getting errors about not having the same address e...

Maxim

Spotify Star

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Annual Family Plan

PlanPremiumCountryCosta RicaDeviceSamsung Galaxy S24 UltraOperating SystemAndroid My Question or IssueHello, I currently have a Family Plan paid on a monthly basis but I want to see if it could be possible to be paid annually instead of monthly, how ...

Casual Listener

Plan Premium Country Costa Rica Device Samsung Galaxy S24 Ultra Operating System Android   My Question or Issue Hello, I currently have a Family Plan paid on a monthly basis but I want...

Maxim

Spotify Star

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes