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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
127197 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
53838 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
226987 Views
142 replies
12 likes
So, I am unable to check offer due to the change region and I did download Spotify when I was in India but when I moved to Dubai, I changed my my region to UAE in spotify,I am unable to see the prices of the ongoing options to resume my premium subsc...
So, I am unable to check offer due to the change region and I did download Spotify when I was in India but when I moved to Dubai, I changed my my region to UAE in spotify,I am unable to see the price...
Moderator
542 Views
2 replies
0 likes
PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI changed my credit card several times but Spotify keeps charging the old card. Could you ple...
Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I changed my...
Roadie
491 Views
1 replies
0 likes
PlanFree/PremiumCountryBangladeshDevice(iPhone 15 proOperating Systemios 8 My Question or Issue
Plan Free/Premium Country Bangladesh Device (iPhone 15 pro Operating System ios 8 My Question or Issue
Spotify Star
471 Views
1 replies
0 likes
Hi, I left a family plan and I want to rejoin it but it’s now allowing me. Gives me error saying I have to wait 12 months. why can’t I re join the same plan?
Hi, I left a family plan and I want to rejoin it but it’s now allowing me. Gives me error saying I have to wait 12 months. why can’t I re join the same plan?
Spotify Star
1866 Views
5 replies
0 likes
I want to claim my free trial, but I need a credit card (or something like that) to redeem it.Can I use a gift card to activate my trial?
I want to claim my free trial, but I need a credit card (or something like that) to redeem it. Can I use a gift card to activate my trial?
Moderator
593 Views
1 replies
0 likes
Hello everyone, Here is my issue, I suscribed to Spotify Duo while my account was set up in France. I now live in Belgium so I followed every steps to change country after realizing that my account was set up in France. If I understood well, I now ha...
Hello everyone, Here is my issue, I suscribed to Spotify Duo while my account was set up in France. I now live in Belgium so I followed every steps to change country after realizing that my ...
Spotify Star
1047 Views
3 replies
0 likes
Hello, Last time I subscribed there was an option to subscribe using Fawry as a pre-paid option and it's now unavailable but still available in other plans. Is there a way to pre-pay using Fawry for the family plan or will it be re-enabled anytime so...
Hello, Last time I subscribed there was an option to subscribe using Fawry as a pre-paid option and it's now unavailable but still available in other plans. Is there a way to pre-pay using Fawry for ...
Spotify Star
1726 Views
1 replies
0 likes
Hello! I had a duo subscription with a friend, but he wanted to unsubscribe from spotify. i got an email with an offer to buy a 3 month subscription for 11.99 euros, i agreed and paid for it, i clicked unsubscribe duo subscription, but it shows that ...
Hello! I had a duo subscription with a friend, but he wanted to unsubscribe from spotify. i got an email with an offer to buy a 3 month subscription for 11.99 euros, i agreed and paid for it, i click...
Spotify Star
229 Views
1 replies
0 likes
PlanPremium DuoCountryCanada My Question or IssueMy partner and I shared a Premium Duo plan, but temporarily paused it for two days. I am now trying to re-join using a new invite link however I repeatedly end up on a screen that says "There was a pro...
Plan Premium Duo Country Canada My Question or Issue My partner and I shared a Premium Duo plan, but temporarily paused it for two days. I am now trying to re-join using a new invite lin...
Spotify Star
903 Views
7 replies
0 likes
I deactivated my card and I prefer using my airtel mobile money for payments
I deactivated my card and I prefer using my airtel mobile money for payments
Spotify Star
1478 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
202 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
767 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
239 Views
1 replies
0 likes
About six months ago, I updated my account, transferred all the information and I handed it over to my brother. I made sure to change my card number and information for his. However, I’ve been charged the past three months and I have no idea how to t...
About six months ago, I updated my account, transferred all the information and I handed it over to my brother. I made sure to change my card number and information for his. However, I’ve been charge...
Spotify Star
229 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceGalaxy S22+Operating System Android My Question or IssueI have had a Spotify Premium account for 10 years, and the subscription fee has always been charged, including on August 11th, 2024. However, as of today, my accou...
Plan Premium Country Germany Device Galaxy S22+ Operating System Android My Question or Issue I have had a Spotify Premium account for 10 years, and the subscription fee ...
Spotify Star
658 Views
3 replies
0 likes
My wife is on my duo plan and is being asked to pay for one year bible when she used to get it and I get it.
My wife is on my duo plan and is being asked to pay for one year bible when she used to get it and I get it.
Casual Listener
897 Views
2 replies
0 likes
Hi, I have checked my Spotify account today and the Premium subscription I have as part of my Vodafone plan has changed to the free version. I have checked with Vodafone and they say my plan should still be active. I have tried restarting the Spotify...
Hi, I have checked my Spotify account today and the Premium subscription I have as part of my Vodafone plan has changed to the free version. I have checked with Vodafone and they sa...
Spotify Star
319 Views
1 replies
0 likes
PlanPremium Family (hopefully not changing to Basic Family)CountryUKOperating SystemAndroid V14 My Question or IssueI have Spotify Premium Family, paid for via Google Play. Two weeks ago, I downgraded my plan to Basic Family in the spotify App, start...
Plan Premium Family (hopefully not changing to Basic Family) Country UK Operating System Android V14 My Question or Issue I have Spotify Premium Family, paid for via Google Play. &nbs...
Spotify Star
456 Views
1 replies
0 likes
I have a Japan based spotify account and a USA based bank account. Currently living in Japan tried upgrading to duo from standard premium, and thought it was glitching because it wouldn't let me upgrade so I canceled my subscription so I could start ...
I have a Japan based spotify account and a USA based bank account. Currently living in Japan tried upgrading to duo from standard premium, and thought it was glitching because it wouldn't let me upgr...
Spotify Star
593 Views
1 replies
0 likes
pls advice.
pls advice.
Spotify Star
438 Views
1 replies
0 likes
