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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 13836 Views
  • 27 replies
  • 2 likes
  • 13836 Views
  • 27 replies
  • 2 likes

Solved!! Gift cards for Basic Individual

Hello, Would you be able to advise if buying a Spotify premium gift card from a retailer, will work if I am on the Basic Individual subscription, please? Thank you.

  • Casual Listener
  • Hello,   Would you be able to advise if buying a Spotify premium gift card from a retailer, will work if I am on the Basic Individual subscription, please?   Thank you.
  • osornios
  • Spotify Star
  • 493 Views
  • 5 replies
  • 0 likes
  • 493 Views
  • 5 replies
  • 0 likes

Automatic Money deducted from the for the invidual plan but no access to premium on the app

my monthly payment of 119 has been deducted from my bank on the date of 31 may 2024 but there is no access to premium on the app usually the app itself updates to premium Country India

  • Visitor
  • my monthly payment of 119 has been deducted from my bank on the date of 31 may 2024 but there is no access to premium on the app usually the app itself updates to premium    Country ...
  • edibletortillla
  • Music Fan
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Play on more than one google device

PlanFree/PremiumCountryUSADevice(iPhone 12, Google dotOperating System(iOS 10 My Question or IssueI would like to play Spotify at my office. We have 5 google speakers and the same play list will be playing on all the devices. Do I need the family pla...

  • Visitor
  • Plan Free/Premium Country USA Device (iPhone 12, Google dot Operating System (iOS 10   My Question or Issue I would like to play Spotify at my office. We have 5 google speakers and the...
  • edibletortillla
  • Music Fan
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Charged for Duo plan but I never changed from Single

PlanSingle PremiumCountry Device(iPhone 14 Pro Max, Windows PC)Operating System(iOS 17.5.1, Windows 11) My Question or IssueI had a Single plan and it kept advertising Duo but I never said yes. All of a sudden I'm charged for a duo plan that I never ...

  • Visitor
  • Plan Single Premium Country   Device (iPhone 14 Pro Max, Windows PC) Operating System (iOS 17.5.1, Windows 11)   My Question or Issue I had a Single plan and it kept advertising D...
  • Maxim
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Didn't get email code for Microsoft Reward

Microsoft offered 3 months free premium for using Bing to search. Did this, went through the registration process. Got to the page that says "Verify your code" and "To validate your offer, enter the code that you received" except it's been over an ho...

  • Casual Listener
  • Microsoft offered 3 months free premium for using Bing to search.  Did this, went through the registration process.  Got to the page that says "Verify your code" and "To validate your offer...
  • Nikey
  • Visitor
  • 3069 Views
  • 6 replies
  • 0 likes
  • 3069 Views
  • 6 replies
  • 0 likes

Superuser Contribution Getting Charged Extra

PlanPremium IndividualMy Question or IssueI'm getting charged 15usd instead of 6usd and it shows on my spotify payment history as 15usd as if was the normal amount to pay but it's more than twice the cost and it has been happening for the last two mo...

  • Visitor
  • Plan Premium Individual My Question or Issue I'm getting charged 15usd instead of 6usd and it shows on my spotify payment history as 15usd as if was the normal amount to pay but it's more th...
  • Ivelina
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution BASIC Premium

My Question or IssueWhy can't I switch to BASIC Premium as I don't wany podcasts?I can't find anyway to do it.

  • Regular
  •     My Question or Issue Why can't I switch to BASIC Premium as I don't wany podcasts? I can't find anyway to do it.
  • Maria
  • Moderator
  • 601 Views
  • 9 replies
  • 1 likes
  • 601 Views
  • 9 replies
  • 1 likes

Re: Add/ Edit for Family & Duo members does not work

I am paying for a duo account and they keep asking for me to add my husband. he does not do facebook and does not have an email address. how do I out him on my duo account if I am paying for it

  • Casual Listener
  • I am paying for a duo account and they keep asking for me to add my husband.  he does not do facebook and does not have an email address. how do I out him on my duo account if I am paying for it
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

premium duo charged. to original price

Plan/PremiumCountryUnited kingdom DeviceIphone 15 proOperating SystemiOS 10 My Question or IssueWhy is the price for duo £14.99 but I am getting charged £16.99 per month??

  • Visitor
  •   Plan /Premium Country United kingdom   Device Iphone 15 pro Operating System iOS 10   My Question or Issue Why is the price for duo £14.99 but I am getting charged £16.99...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Premium account log on

Can't fins my log in details PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Can't fins my log in details   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

I canceled my subscription but still charged me. I want to refund. And cancel my subscription.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Nasdaq_Nico
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

How do I change from Premium Duo to Premium Individual

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

I updated payment details, but charged on old payment method

I have a "Premium Family" subscription and I updated my payment information 2 months ago. Last month I was charged on the old payment method, but I didn't give it much weight, thinking it was due to the fact that I had updated the informations about ...

  • Regular
  • I have a "Premium Family" subscription and I updated my payment information 2 months ago.   Last month I was charged on the old payment method, but I didn't give it much weight, thinking it wa...
  • Maxim
  • Spotify Star
  • 406 Views
  • 11 replies
  • 0 likes
  • 406 Views
  • 11 replies
  • 0 likes

Superuser Contribution My saldo have been paid but my account didn't change to premium

I've buy my premium mini through OVO but my account didn't change to premium. My balance have been cutted.PlanPremiumCountryIndonesiaDeviceRedmi 12 4GOperating SystemAndroid 14 My Question or IssueHow to solve this problem?

  • Visitor
  • I've buy my premium mini through OVO but my account didn't change to premium. My balance have been cutted. Plan Premium Country Indonesia Device Redmi 12 4G Operating System Android 14 &nbsp...
  • Eni
  • Moderator
  • 168 Views
  • 1 replies
  • 1 likes
  • 168 Views
  • 1 replies
  • 1 likes

How to stop paying for someone else's subscription?

PlanPremiumCountryUnited States My Question or IssueMy ex signed up for Spotify Premium and I agreed to pay for it, so they signed up with my debit card. Well, the "ex" part should make it clear why I no longer want to be charged for it. The problem ...

  • Visitor
  • Plan Premium Country United States   My Question or Issue My ex signed up for Spotify Premium and I agreed to pay for it, so they signed up with my debit card. Well, the "ex" part should m...
  • Not applicable
  • 10619 Views
  • 3 replies
  • 1 likes
  • 10619 Views
  • 3 replies
  • 1 likes

Superuser Contribution Převod účtu

Dobrý den přeji, potřebovala bych poradit. Mám účet na Spotify pod bývalým partnerem, jelikož spolu už v jedné domácnosti nežijeme, chci si založit účet vlastní a zkontrolovat si, zda se mi převedla veškerá hudba. Když si chci založit nový účet - píš...

  • Visitor
  • Dobrý den přeji, potřebovala bych poradit.   Mám účet na Spotify pod bývalým partnerem, jelikož spolu už v jedné domácnosti nežijeme, chci si založit účet vlastní a zkontrolovat si, zda se mi ...
  • Joan
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

I purchased premium, but my family accout set it back to free

I purchased a premium account for 12 Months, but after joining a family accout it will be set back to free after just 2 months... how do I get back into my premium individual plan?

  • Visitor
  • I purchased a premium account for 12 Months, but after joining a family accout it will be set back to free after just 2 months... how do I get back into my premium individual plan?
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Existing Individual Plan, Offered 2 months Duo Trial For Free But Can't Upgrade

I was on an individual plan and saw that there was a promotion for Duo plan at the same price (AUD13.99) for two months and then at the end of the trial, being charged $19.99 However, I struggled to upgrade it with error showing each time. I decided ...

  • Visitor
  • I was on an individual plan and saw that there was a promotion for Duo plan at the same price (AUD13.99) for two months and then at the end of the trial, being charged $19.99   However, I stru...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

I am paying for Premium but do not have the perks like no ads between songs

Hey everyone!! I have been a long time user of Spotify, it truly is a great service! I always listen to music while I am at work or surfing the net. That all said, I have been paying for Premium (individual) status, but still have ads between songs. ...

  • Visitor
  • Hey everyone!! I have been a long time user of Spotify, it truly is a great service! I always listen to music while I am at work or surfing the net. That all said, I have been paying for Premium (ind...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

France To Canada (Country, Address, Payment, Premium Familly)

Hello !I've been using Spotify Premium Familly with my wife and children for many years now. The account was created in France in 2010. I've moved from France to Québec (Canada) and no longer have my French bank account. I want to update my country, ...

  • Newbie
  • Hello ! I've been using Spotify Premium Familly with my wife and children for many years now. The account was created in France in 2010. I've moved from France to Québec (Canada) and no longer hav...
  • Maxim
  • Spotify Star
  • 701 Views
  • 1 replies
  • 0 likes
  • 701 Views
  • 1 replies
  • 0 likes