Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152205 Views

69 replies

10 likes

Premium for Family
  • 152205 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98203 Views

89 replies

4 likes

  • 98203 Views
  • 89 replies
  • 4 likes

Issues with payment duo plan

I wanted to change my payment details since my card expired but the payment is unsuccessful. Can you help?

Visitor

I wanted to change my payment details since my card expired but the payment is unsuccessful. Can you help?

Jose_M

Spotify Star

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha de pagamento

Tive Spotify Premium por quase 6 anos e, recentemente, mudei a conta para o Spotify Duo. Um mês o nome da cobrança do Spotify mudou e, para proteger meu cartão, não reconheci a compra. Ao ver que era uma cobrança do Spotify tentei colocar um novo car...

Newbie

Tive Spotify Premium por quase 6 anos e, recentemente, mudei a conta para o Spotify Duo. Um mês o nome da cobrança do Spotify mudou e, para proteger meu cartão, não reconheci a compra. Ao ver que era...

Vasil

Moderator

1165 Views

1 replies

0 likes

  • 1165 Views
  • 1 replies
  • 0 likes

We can´t share the duo account. As if we live in different countries

We live togehter and added the SAME adress, but the system answer is, that we live in different countrys!

Visitor

We live togehter and added the SAME adress, but the system answer is, that we live in different countrys!

Maxim

Spotify Star

3112 Views

11 replies

0 likes

  • 3112 Views
  • 11 replies
  • 0 likes

Superuser Contribution Basic Duo/ Family

PlanBasic DuoCountryUSAMy Question or Issue I currently have basic duo and was considering changing to basic family so I can add my MIL. The information page says if I cancel my basic plan I will never be able to resubscribe. Will I be able to swap b...

Visitor

  Plan Basic Duo Country USA My Question or Issue   I currently have basic duo and was considering changing to basic family so I can add my MIL. The information page says if I cancel...

Maxim

Spotify Star

3681 Views

1 replies

0 likes

  • 3681 Views
  • 1 replies
  • 0 likes

Superuser Contribution purchased wrong plan

i mistakenly purchased wrong plan. I need it for 2 people.

Visitor

i mistakenly purchased wrong plan. I need it for 2 people.

Novy

Moderator

4950 Views

1 replies

0 likes

  • 4950 Views
  • 1 replies
  • 0 likes

Superuser Contribution i have two accounts my credit card is being billed for

I anm getting billed two times per month, once for $12.98 and once for $21.64. I can't get any account to populate or any email to be recognized that is billed for $12.98. Both charges are to the same credit card.

Visitor

I anm getting billed two times per month, once for $12.98 and once for $21.64. I can't get any account to populate or any email to be recognized that is billed for $12.98. Both charges are to the sam...

Eni

Moderator

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gutschein einloesen trotz bereits aktiven Abo

Hallo,Ich habe bereits ein Spotify Premium Abo. Die Gebuehren werden monatlich per Lastschrift von meinem Konto abgezogen.Ich habe nun einen Gutschein bekommen und diesen online aktiviert. Meine Frage: Setzt das Lastschriftverrfahren nun einmalig aut...

Newbie

Hallo, Ich habe bereits ein Spotify Premium Abo. Die Gebuehren werden monatlich per Lastschrift von meinem Konto abgezogen. Ich habe nun einen Gutschein bekommen und diesen online aktiviert.  ...

ssuqrfg8wvce8e1xm9kv

Visitor

11863 Views

9 replies

0 likes

  • 11863 Views
  • 9 replies
  • 0 likes

Superuser Contribution Need to cancel a channel subscription please help

I’m subscribed to the sleepy bookshelf premium, snuggle premium, get sleepy premium, deep sleep sounds premium. I don’t know how I got them and I don’t want them - how do I cancel ?

Visitor

I’m subscribed to the sleepy bookshelf premium, snuggle premium, get sleepy premium, deep sleep sounds premium. I don’t know how I got them and I don’t want them - how do I cancel ?

Maria

Moderator

1005 Views

1 replies

0 likes

  • 1005 Views
  • 1 replies
  • 0 likes

Solved!! Duo Basic

Im based in the UK and have the basic package. My account doesn't offer duo basic, only premium? I don't use audio books so don't want to pay for premium duo. Can anyone help? Thanks

Casual Listener

Im based in the UK and have the basic package. My account doesn't offer duo basic, only premium? I don't use audio books so don't want to pay for premium duo. Can anyone help? Thanks 😊   

scwiffy02

Newbie

5483 Views

4 replies

0 likes

  • 5483 Views
  • 4 replies
  • 0 likes

Superuser Contribution Duo plan

Uma pessoa fez-me convite para plano duo, mas o meu acesso está a ser negado. Agradeço verificação urgente. Obrigada

Visitor

Uma pessoa fez-me convite para plano duo, mas o meu acesso está a ser negado. Agradeço verificação urgente. Obrigada   

Yordan

Moderator

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

Audio books locked on Student Premium

PlanStudent PremiumCountryCanadaDeviceSamsungOperating SystemAndroid My Question or Issue I signed up for a 3 month trial and then Premium account on May 1st. I was able to listen to audiobooks with no issues. Then I verified as a student today and s...

Newbie

Plan Student Premium Country Canada Device Samsung Operating System Android   My Question or Issue   I signed up for a 3 month trial and then Premium account on May 1st. I was ab...

Jonnypye

Casual Listener

7729 Views

2 replies

3 likes

  • 7729 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution I have spotify duo but still getting ads between episodes of podcasts

PlanPremiumCountryUnited KingdomDeviceSamsung Devices, Windows AppOperating SystemAndroid Oreo, Windows 10 My Question or IssueEven though me and my partner pay for spotify duo each, my account is logged into and it says that I have premium, I'm gett...

Newbie

Plan Premium Country United Kingdom Device Samsung Devices, Windows App Operating System Android Oreo, Windows 10   My Question or Issue Even though me and my partner pay for spot...

31c2bkxwefobdq7blgpn

Casual Listener

804 Views

2 replies

1 likes

  • 804 Views
  • 2 replies
  • 1 likes

Switching from Premium Individual to Student

I am trying to switch my plan from premium individual to student plan but it is not letting me. Anytime that I click change plan and on the student one it is requiring me to add payment information but I have already applied a gift card when signing ...

Newbie

I am trying to switch my plan from premium individual to student plan but it is not letting me. Anytime that I click change plan and on the student one it is requiring me to add payment information b...

Maxim

Spotify Star

976 Views

1 replies

0 likes

  • 976 Views
  • 1 replies
  • 0 likes

The wrong card was charged

The wrong card was charged and I want it to charge another one, how do i get my money back and charge the card that I want

Visitor

The wrong card was charged and I want it to charge another one, how do i get my money back and charge the card that I want

Maxim

Spotify Star

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Price Increase next month

PlanPremiumCountryUSA My Question or IssueWhy are rates increasing for Spotify premium? Can we get a detailed explanation of why? It doesn't look like any new features are being added or anything about the subscription is being improved, it will just...

Visitor

Plan Premium Country USA   My Question or Issue Why are rates increasing for Spotify premium? Can we get a detailed explanation of why? It doesn't look like any new features are being adde...

ronwills1965

Regular

1734 Views

3 replies

1 likes

  • 1734 Views
  • 3 replies
  • 1 likes

spotify premium gift card redeemed to wrong account

Hi, I went into spotify to redeem my gift card. It said to go to the redeem page on the website, and I was in the wrong account. I went to change accounts, changed it and went back to the redeem page in that account. However, after redeeming it didn'...

Visitor

Hi, I went into spotify to redeem my gift card. It said to go to the redeem page on the website, and I was in the wrong account. I went to change accounts, changed it and went back to the redeem page...

Maxim

Spotify Star

1351 Views

1 replies

0 likes

  • 1351 Views
  • 1 replies
  • 0 likes

Spotify claims I don't have premium, but I do.

EDIT: Nevermind. I resolved the issue. My operator decided to drop the service of offering spotify. That's why it was cancelled.

Regular

EDIT: Nevermind. I resolved the issue. My operator decided to drop the service of offering spotify. That's why it was cancelled.

osornios

Spotify Star

497 Views

1 replies

1 likes

  • 497 Views
  • 1 replies
  • 1 likes

Tried to cancel, but it won't take effect for months

I have Spotify Premium Individual in the USA. I want to cancel my Premium account. When I try to cancel my subscription, the site says it will cancel on May 2 2025 instead of at the end of this billing period. I want to cancel it now. I pay monthly f...

Newbie

I have Spotify Premium Individual in the USA.   I want to cancel my Premium account. When I try to cancel my subscription, the site says it will cancel on May 2 2025 instead of at the end of t...

osornios

Spotify Star

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

No se acredita spotify premiun puesto que fue un pago unico

Te explico yo actualmente me encuentro en bolivia y quería comprárme el premiun en spotify, la cuestión es que logré realizar un único pago desde pagofacil (Argentina ya que es ahí donde resido) pero sigo teniendo el plan gratuito, cual puede ser el ...

Visitor

Te explico yo actualmente me encuentro en bolivia y quería comprárme el premiun en spotify, la cuestión es que logré realizar un único pago desde pagofacil (Argentina ya que es ahí donde resido) pero...

osornios

Spotify Star

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes