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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 64001 Views
  • 25 replies
  • 5 likes
  • 64001 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 37518 Views
  • 19 replies
  • 2 likes
  • 37518 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29148 Views
  • 16 replies
  • 3 likes
  • 29148 Views
  • 16 replies
  • 3 likes

Superuser Contribution Not getting what I'm paying for

Family premium plan United States Apple iPhone 12ios 15.6 this weekend I signed up for family premium for three free months for free. I invited my four children. I have been listening to my podcasts since that time, and they all still have ads. Not o...

  • Casual Listener
  •   Family premium plan  United States  Apple iPhone 12 ios 15.6   this weekend I signed up for family premium for three free months for free. I invited my four children. I ha...
  • Alex
  • Moderator
  • 158 Views
  • 3 replies
  • 0 likes
  • 158 Views
  • 3 replies
  • 0 likes

Automatic found guilty?

Like Google, is Spotify now auto-accusing its best members? I have put many efforts in my playlists (Beukenoot) and now i have been auto-accused. First they kill you and then you have to contact. The opposite way and very user unfriendlyI save my pla...

  • Casual Listener
  • Like Google,  is Spotify now auto-accusing its best members? I have put many efforts in my playlists (Beukenoot) and now i have been auto-accused. First they kill you and then you have to contac...
  • Maxim
  • Spotify Star
  • 161 Views
  • 3 replies
  • 0 likes
  • 161 Views
  • 3 replies
  • 0 likes

payments

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso on the 16th of august i had $15 taken from my account by spotify and on the 26th another $...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue so on t...
  • Loxer
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

free 3 month trial

Plan: free 3 month trial Free/PremiumCountry USA DeviceiPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI registered my account to start the free 3 month trial and my bank account was billed $10 after registering.

  • Visitor
  •   Plan: free 3 month trial  Free/Premium Country USA    Device iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I reg...
  • Loxer
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being over charged $11.30 for my premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dinah14
  • Visitor
  • 1684 Views
  • 6 replies
  • 1 likes
  • 1684 Views
  • 6 replies
  • 1 likes

Can't Join Family Subscription

Family SubscriptionPremiumSpain Hi, My daughter is sharing with me and her sister 2 separate links so we can join the family plan, however, it does not work for either of us and we do live in the same house. Your assistance will be greatly appreciate...

  • Casual Listener
  • Family Subscription Premium Spain   Hi,   My daughter is sharing with me and her sister 2 separate links so we can join the family plan, however, it does not work for either of us and...
  • Maxim
  • Spotify Star
  • 141 Views
  • 3 replies
  • 0 likes
  • 141 Views
  • 3 replies
  • 0 likes

Superuser Contribution Adding a new payment method forced me to change subscription?

Recently i have a new card, so to extend my subscription i needed to add new payment method. When I pressed magic button "add payment method" for some reason they showed me that I'm going to buy premium for duo (even tho I had a student subscription)...

  • Casual Listener
  • Recently i have a new card, so to extend my subscription i needed to add new payment method.  When I pressed magic button "add payment method" for some reason they showed me that I'm going to b...
  • DemiBoiFrostt
  • Visitor
  • 960 Views
  • 10 replies
  • 2 likes
  • 960 Views
  • 10 replies
  • 2 likes

Premium duo

I’ve recently gotten premium duo but my hubby can’t download any song. It’s showing him on the account though. How do we fix? Thanks

  • Newbie
  • I’ve recently gotten premium duo but my hubby can’t download any song. It’s showing him on the account though. How do we fix? Thanks 
  • Bittencourt
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Freeze account?

Is it possible to freeze my account? Or if I over a period would just stop my premium account and just have a free account, would it still keep my playlists? So that I can go back to them a few months later?

  • Visitor
  • Is it possible to freeze my account? Or if I over a period would just stop my premium account and just have a free account, would it still keep my playlists? So that I can go back to them a few month...
  • Ximzend
  • Roadie
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Payment

I would like to process my premium payment 

  • Newbie
  • I would like to process my premium payment 
  • Bittencourt
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

How can I gift 6 months of Premium to a friend in Canada?

I'm aware of gift cards for those in the US, but I need something that will work in Canada.

  • Visitor
  • I'm aware of gift cards for those in the US, but I need something that will work in Canada.
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Changing from Family to normal Premium

At the moment I‘m part of a family subscription but I want to change it to my own premium subscription. In my account settings I didn‘t saw the possibility to simply change the subscription Model. Do I Need to cancel it and start a new premium plan o...

  • Newbie
  • At the moment I‘m part of a family subscription but I want to change it to my own premium subscription.  In my account settings I didn‘t saw the possibility to simply change the subscription Mo...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution hulu via spotify student not working

Plan: Student Free/Premium: Premium Country: USA DeviceMacBook Air My Question or Issue:Trying to activate my HULU subscription via Spotify Premium Students and it keeps giving me an error message after selecting "new to Hulu, create account".

  • Visitor
  •   Plan: Student  Free/Premium: Premium  Country: USA   Device MacBook Air     My Question or Issue: Trying to activate my HULU subscription via Spotify Premium...
  • Alex
  • Moderator
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Superuser Contribution Update Payment Method Failed

PlanFamily PremiumCountry: IndonesiaDevice(iPhone 11, Samsung Galaxy A50s, Lenovo Laptop)Operating System(iOS 15, Android 11, Windows 11) My Question or IssueI wanted to update my payment details since my currently used card is expired. However, when...

  • Newbie
  • Plan Family Premium Country: Indonesia Device (iPhone 11, Samsung Galaxy A50s, Lenovo Laptop) Operating System (iOS 15, Android 11, Windows 11)   My Question or Issue I wanted to u...
  • Alex
  • Moderator
  • 175 Views
  • 3 replies
  • 0 likes
  • 175 Views
  • 3 replies
  • 0 likes

Why can’t I change billing date?

Why isn’t there an easy way to change what date I receive the bill?I first have to unsubscribe, then wait and listen to annoying jingles and then re-subscribe and keep my fingers crossed it all works.Well, listening to catchy commercials isn’t an opt...

  • Newbie
  • Why isn’t there an easy way to change what date I receive the bill? I first have to unsubscribe, then wait and listen to annoying jingles and then re-subscribe and keep my fingers crossed it all wor...
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro

Active plan el 15 de agosto y ese mismo día hice upgrade a plan familiar. Me debían cobrar hoy la diferencia de la tarifa y me la cobraron completa. Cómo solicito el reembolso del excedentePlanFree/PremiumCountryColombia DeviceSamsung a30Operating Sy...

  • Visitor
  • Active plan el 15 de agosto y ese mismo día hice upgrade a plan familiar. Me debían cobrar hoy la diferencia de la tarifa y me la cobraron completa. Cómo solicito el reembolso del excedente Plan Fr...
  • OscarDC
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Primero tuve una suscripcion individual y me cambie a familiar y me cobraron mal.

Primero compre el spotify premium individual y los use unos meses, ya lo cambie a familiar y en la tarjeta me cobraron 1999 pero en mi suscripcion dise que tengo el plan individual.

  • Visitor
  • Primero compre el spotify premium individual y los use unos meses, ya lo cambie a familiar y en la tarjeta me cobraron 1999 pero en mi suscripcion dise que tengo el plan individual.
  • Jeremy
  • Spotify
  • 1476 Views
  • 1 replies
  • 0 likes
  • 1476 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancel card payment

I want to cancel the charge to my card of a duo plan since I changed to a family plan but they continue to charge me the other plan

  • Visitor
  •   I want to cancel the charge to my card of a duo plan since I changed to a family plan but they continue to charge me the other plan
  • Kiril
  • Moderator
  • 1641 Views
  • 2 replies
  • 0 likes
  • 1641 Views
  • 2 replies
  • 0 likes

Superuser Contribution Seeing ads despite having Premium subscription

PlanPremium Operating SystemAndroid 12 w/ Spotify 8.7.54.403 My Question or IssueI've been on the Premium plan for quite some time and recently Spotify started showing me ads out of nowhere (screenshot). How do I disable them?

  • Casual Listener
  • Plan Premium   Operating System Android 12 w/ Spotify 8.7.54.403   My Question or Issue I've been on the Premium plan for quite some time and recently Spotify started showing me ads ...
  • FrederickZh
  • Casual Listener
  • 311 Views
  • 6 replies
  • 0 likes
  • 311 Views
  • 6 replies
  • 0 likes