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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
124461 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
46385 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
218826 Views
139 replies
12 likes
i got emails that i would get 2 months free if i signed up for spotify duo but i did not
i got emails that i would get 2 months free if i signed up for spotify duo but i did not
Moderator
974 Views
3 replies
0 likes
So I have 2 Spotify both on Free Spotify subscription and I woke up with a message about money being taken out 2nd Septermber, 9:17. I'm not sure how this is possible.
So I have 2 Spotify both on Free Spotify subscription and I woke up with a message about money being taken out 2nd Septermber, 9:17. I'm not sure how this is possible.
Spotify Star
196 Views
1 replies
0 likes
PlanPremium IndividualCountryUKOperating SystemAndroid My Question or IssueI recently got an offer to upgrade to duo but I accidentally dismissed it. How do I access it again?
Plan Premium Individual Country UK Operating System Android My Question or Issue I recently got an offer to upgrade to duo but I accidentally dismissed it. How do I access it again?
Spotify Star
358 Views
1 replies
0 likes
PlanFreeCountryTurkiyeDevice(PC)Operating System(Windows 11) My IssueMerhaba ben spotify premium duo aboneliği almak istiyorum. Fakat spotify sitede ödememe izin vermiyor. Bankayla konuştum sorun olmadığı söylendi. Spotify'da premium duo üyeliğe geçe...
Plan Free Country Turkiye Device (PC) Operating System (Windows 11) My Issue Merhaba ben spotify premium duo aboneliği almak istiyorum. Fakat spotify sitede ödememe izin verm...
Moderator
390 Views
2 replies
0 likes
Ich möchte mein bestehendes Premium Duo-Abonnement auf das Premium Family-Abo upgraden. Werden beim abändern/upgraden meines Vertrags die zwei bisher existierenden Accounts inkl. der jeweiligen Playlists gelöscht, oder bleibt alles erhalten; sprich e...
Ich möchte mein bestehendes Premium Duo-Abonnement auf das Premium Family-Abo upgraden. Werden beim abändern/upgraden meines Vertrags die zwei bisher existierenden Accounts inkl. der jeweiligen Playl...
Spotify Star
386 Views
1 replies
0 likes
Planfamily!? WHYY lolCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm paying for a family plan for god knows how long and they wont let me switch to an i...
Plan family!? WHYY lol Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm pa...
Spotify Star
742 Views
1 replies
0 likes
So I made a premium plan for my ex. I don't have acces to her account and can't cancel the premium from there. She won't change the card from mine to hers, so I'll have to pay. Of course I don't want this, and also I can't block spotify from my curre...
So I made a premium plan for my ex. I don't have acces to her account and can't cancel the premium from there. She won't change the card from mine to hers, so I'll have to pay. Of course I don't want...
Spotify Star
593 Views
1 replies
0 likes
Do i have to cancel the premium individual first?
Do i have to cancel the premium individual first?
Spotify Star
432 Views
1 replies
0 likes
My Question or IssueI originally had Premium duo. My payment method was my old debit card which has changed numbers. I went to update my payment information to my new card, and paid for premium, but it reverted to premium individual. When I try to ch...
My Question or Issue I originally had Premium duo. My payment method was my old debit card which has changed numbers. I went to update my payment information to my new card, and paid for pre...
Newbie
451 Views
4 replies
0 likes
Plan: PremiumCountry: PhilippinesDevice: Phone + LaptopOperating System: Android + Windows My Question or Issue:I subscribed to two months worth of Premium for a single month payment (a promo for first time Premium users) and yet it still says in my ...
Plan: Premium Country: Philippines Device: Phone + Laptop Operating System: Android + Windows My Question or Issue: I subscribed to two months worth of Premium for a ...
Spotify Star
564 Views
1 replies
0 likes
PlanFree/PremiumCountryUnited StatesDeviceMacBook Air Early 2015, SafariOperating SystemmacOS 12.7 My Question or IssueSpotify charged me an $0.01 authorization to my card, then gave me an error saying the payment method failed, and then did not give...
Plan Free/Premium Country United States Device MacBook Air Early 2015, Safari Operating System macOS 12.7 My Question or Issue Spotify charged me an $0.01 authorization to my card, t...
Spotify Star
265 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceSamsung s21FEOperating SystemAndroid 14 My Question or Issue
Plan Free/Premium Country Device Samsung s21FE Operating System Android 14 My Question or Issue
Spotify Star
275 Views
1 replies
0 likes
Trying to load a gift-card onto my accounts and getting this message: You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code.
Trying to load a gift-card onto my accounts and getting this message: You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot b...
Moderator
531 Views
1 replies
0 likes
Following an email to reconsider my cancellation , i have and wish to cancel my cancellation. I can access my account but can do nothing with it- just see the dots of doom- for ever and everWindows 10 all up to date.
Following an email to reconsider my cancellation , i have and wish to cancel my cancellation. I can access my account but can do nothing with it- just see the dots of doom- for ever and ever Window...
Spotify Star
489 Views
1 replies
0 likes
PlanPremiumCountryAustralia DeviceGalaxy A53Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I started a premium plan that my wife and I shared. Then I found Duo. Instead of making her the member, I left her with the manag...
Plan Premium Country Australia Device Galaxy A53 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I started a premium plan tha...
Spotify Star
307 Views
1 replies
0 likes
I was charged twice. First one Spotify said I should pay Initial payment and get three months free which I did but it didn't work. So I had to pay on a normal premium package because I was already a premium customer but haven't been on the app for mo...
I was charged twice. First one Spotify said I should pay Initial payment and get three months free which I did but it didn't work. So I had to pay on a normal premium package because I was already a ...
Spotify Star
721 Views
1 replies
0 likes
PlanPremiumCountrynigeria My Question or Issue
Plan Premium Country nigeria My Question or Issue
Spotify Star
336 Views
1 replies
0 likes
PlanMoving from Premium to familyCountryNLDeviceN.A.Operating SystemN.A. My Question or IssueI have my 2 kids with both their personal account. Now I like to have one as well and my wife too. So I want to change to family account.The situation:My kid...
Plan Moving from Premium to family Country NL Device N.A. Operating System N.A. My Question or Issue I have my 2 kids with both their personal account. Now I like to have one...
Spotify Star
368 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceXiaomi mi 10T Operating SystemAndroid My Question or IssueYou are currently offering a discount only for students, but trainees would also be happy if they could get Spotify a little cheaper. Of course, trainees alread...
Plan Premium Country Germany Device Xiaomi mi 10T Operating System Android My Question or Issue You are currently offering a discount only for students, but train...
Spotify Star
605 Views
1 replies
1 likes
[external link removed by Mod] Plan Premium CountryBangladesh Device android Samsung a15 Operating System Android My Question or Issuecan not do payment through grameenphone mobile phone in Bangladesh.
[external link removed by Mod] Plan Premium Country Bangladesh Device android Samsung a15 Operating System Android My Question or Issue can not do payment through ...
Newbie
2917 Views
12 replies
0 likes
