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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19685 Views
  • 27 replies
  • 4 likes
  • 19685 Views
  • 27 replies
  • 4 likes

Superuser Contribution I already paid to have premium individual but is not working

I already paid my subscription to have premium individual for 3 months but is not working I still have the free version

  • Visitor
  • I already paid my subscription to have premium individual for 3 months but is not working I still have the free version
  • Dessi
  • Moderator
  • 372 Views
  • 5 replies
  • 0 likes
  • 372 Views
  • 5 replies
  • 0 likes

Scratched off part of PIN

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently purchased a spotify gift card and scratched off part of the numbers, I have the re...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recen...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Duo account - issue when joining second account

PlanDuoCountryNetherlandsDeviceOnePlus Operating SystemAndroid My Question or IssueI have a Duo account and I am trying to add my girlfriend. We live in the same address. Somehow she is unable to join though and is getting an error Message that we do...

  • Casual Listener
  • Plan Duo Country Netherlands Device OnePlus  Operating System Android   My Question or Issue I have a Duo account and I am trying to add my girlfriend. We live in the same addres...
  • MissFeathers
  • Newbie
  • 326 Views
  • 4 replies
  • 0 likes
  • 326 Views
  • 4 replies
  • 0 likes

Getting constantly payment failed

Getting constantly payment failed with my card. I tried with different accounts different web browser incognito mode dosent work. My card provider said it's oky from their end. PlanFamily premiumCountryBangladeshDeviceI phone 12 pro and windows 11Ope...

  • Newbie
  • Getting constantly payment failed with my card. I tried with different accounts different web browser incognito mode dosent work. My card provider said it's oky from their end.  Plan Family pr...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

I was on free trial, Spotify collected my money i canceled premium and i dont have Spotify premium

I was on free trial for 3 months and when it ended Spotify collected money from my account, i canceled my plan and i dont have the plan and money either.What should i do?

  • Visitor
  • I was on free trial for 3 months and when it ended Spotify collected money from my account, i canceled my plan and i dont have the plan and money either. What should i do?
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

why does my student account login work for the Spotify but not hulu?

I wrote my question above. I am a student with a student spotify/hulu plan. spotify lets me log in. Hulu doesn't. I am not sure if it's "Premium" student or just student....can't tell

  • Visitor
  • I wrote my question above. I am a student with a student spotify/hulu plan. spotify lets me log in. Hulu doesn't. I am not sure if it's "Premium" student or just student....can't tell
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution I picked the student plan which says its 6.99 with Hulu

I got an email from hulu saying I owed ten dollars along with the 5.99 that the Spotify student plan costs??? My Question or Issue

  • Visitor
  • I got an email from hulu saying I owed ten dollars along with the 5.99 that the Spotify student plan costs???   My Question or Issue  
  • Yordan
  • Moderator
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Cant buy student plan even after varification

PlanFree/PremiumCountryIndia DeviceOne plus nord ce 3 liteOperating SystemAndroid 14 My Question or Issue I can't purchase student plan as when I click on the rental plan nothing happens.

Screenshot_20240920_053657_Spotify.jpg Screenshot_20240920_053717_Spotify.jpg
  • Casual Listener
  • Plan Free/Premium Country India  Device One plus nord ce 3 lite Operating System Android 14   My Question or Issue   I can't purchase student plan as when I click on the ren...
  • Maxim
  • Spotify Star
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Left housemate's family plan, join girlfriend's duo plan?

PlanFreeCountryUK I was previously subscribed to a housemate's family plan, as we were living under the same roof. I moved out, and switched to the Free plan. I am now moving into my girlfriend's residence, and she has invited me to her Duo plan - ho...

  • Newbie
  • Plan Free Country UK   I was previously subscribed to a housemate's family plan, as we were living under the same roof. I moved out, and switched to the Free plan. I am now moving into my g...
  • Fm771
  • Visitor
  • 610 Views
  • 4 replies
  • 0 likes
  • 610 Views
  • 4 replies
  • 0 likes

Indonesia Family 12 months

Hi,I subscribed for few years already to the family plan in Indonesia. I always paid for 12 months in advance. I want to subscribe again for the same plan but I can not find a way to pay for 12 months. Can you help me please ?

  • Newbie
  • Hi, I subscribed for few years already to the family plan in Indonesia. I always paid for 12 months in advance. I want to subscribe again for the same plan but I can not find a way to pay for 12 mon...
  • Maxim
  • Spotify Star
  • 749 Views
  • 1 replies
  • 0 likes
  • 749 Views
  • 1 replies
  • 0 likes

Payment failed in spotify

I have paid for Spotify premium and money is deducted from my bank account but Spotify showing it that your payment is failed. What should I do now. And please tell me that ho to apply for refund

  • Visitor
  • I have paid for Spotify premium and money is deducted from my bank account but Spotify showing it that your payment is failed. What should I do now. And please tell me that ho to apply for refund&nbs...
  • Maxim
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Can't pay for individual premium plan yearly, only monthly. Turkey

Hey! I want to pay for individual premium yearly, but only monthly options are available to me. My frieds were able to setup their premium plans for yearly payment. Why this option is not available to me?PlanFree/PremiumCountryTurkeyDeviceiOS, MacOS

  • Visitor
  • Hey! I want to pay for individual premium yearly, but only monthly options are available to me. My frieds were able to setup their premium plans for yearly payment. Why this option is not available t...
  • Maxim
  • Spotify Star
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account changed from student to premium

My account has just changed from student pre to normal premium, this was done without my knowledge and I have been charged. Now to verify my student status I have to supply documentation! I did not need to do this last time, as I just signed into a p...

  • Casual Listener
  • My account  has just changed from student  pre to normal premium, this was done without my knowledge  and I have been charged. Now to verify my student status I have to supply  do...
  • Archiecarson
  • Visitor
  • 8946 Views
  • 6 replies
  • 1 likes
  • Subscriptions
  • 8946 Views
  • 6 replies
  • 1 likes

Adds woth spotify premium

Why do i habe adds despote having a premium account and why is it impossible to contact sotify directly?

  • Visitor
  • Why do i habe adds despote having a premium account and why is it impossible to contact sotify directly?  
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Moved to the US and can't pay for Premium anymore

PlanPremium StudentCountryUSA My IssueI just moved from Egypt to the US and my subscription ended, I changed my country/region on my account but when I try to pay with my debit card it gives me this error: "The payment failed. Please try again, use a...

  • Visitor
  • Plan Premium Student Country USA     My Issue I just moved from Egypt to the US and my subscription ended, I changed my country/region on my account but when I try to pay with my deb...
  • Billy-J
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled subscription but got charged.

I recently cancelled my Spotify Individual subscription, but I got a charge of $1.01 that read RECURRING SPOTIFY USA. Now if I cancelled the account before being charged for the month, why did I get this charge?

  • Visitor
  • I recently cancelled my Spotify Individual subscription, but I got a charge of $1.01 that read RECURRING SPOTIFY USA.  Now if I cancelled the account before being charged for the month, why...
  • Billy-J
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

How do I purchase a Spotify gift card for my friend in Canada?

I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still possible to give a Spotify ecards to Canadian resid...

  • Visitor
  • I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still ...
  • Billy-J
  • Spotify Star
  • 11335 Views
  • 5 replies
  • 0 likes
  • canada
    ecard
    Gift Card
    Premium
    Spotify
  • 11335 Views
  • 5 replies
  • 0 likes

how do I pass my duo account onto two other family members as a gift

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

No Basic Option for plans

I don't see an option for the basic plans without the audiobooks. I don't want audiobooks. Did they get rid of that plan?

  • Newbie
  • I don't see an option for the basic plans without the audiobooks. I don't want audiobooks. Did they get rid of that plan?
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes