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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6231 Views
  • 23 replies
  • 2 likes
  • 6231 Views
  • 23 replies
  • 2 likes

Payment declined

Hello, i am trying to pay my account with a credit card. I have tried with different cards but each time i like to pay it say "there was an error" created. We have tried on different days, different cards etc and the account used to function with no ...

  • Visitor
  • Hello, i am trying to pay my account with a credit card. I have tried with different cards but each time i like to pay it say "there was an error" created. We have tried on different days, different ...
  • Billy-J
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Update payment fo duo subscription

PlanPremiumCountryPolandDevice(Samsung Galaxy S23) Hi.So I have premium duo subscription, but my last payment wasn't aplly and today I got information from my brother who used it with me that accounts are blocked, and I need to update my payment so I...

  • Newbie
  • Plan Premium Country Poland Device (Samsung Galaxy S23)   Hi. So I have premium duo subscription, but my last payment wasn't aplly and today I got information from my brother who used ...
  • Billy-J
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bought Spotify 3 months premium but shows only 1 month

Plan Premium Country Bangladesh Device (iPhone SE (2020), Google Home Mini, Windows PC) Operating System (iOS 16.6, Windows 10) My Question or Issue I was using Spotify in Indian region but recently saw an offer to purchase an individual plan and get...

  • Casual Listener
  • Plan Premium Country Bangladesh Device (iPhone SE (2020), Google Home Mini, Windows PC) Operating System (iOS 16.6, Windows 10)   My Question or Issue I was using Spotify in ...
  • Susan_GP
  • Moderator
  • 203 Views
  • 3 replies
  • 0 likes
  • 203 Views
  • 3 replies
  • 0 likes

My redeem card worked but isn't working

PlanPremiumCountryMalaysiaDeviceiPhone 11, Huawei Matebook D-15Operating SystemiOS 16, Windows 11 My Question or IssueI've had premium for a while, but there was no money in my debit card so it couldn't renew it that way, so I got myself a gift card ...

  • Newbie
  • Plan Premium Country Malaysia Device iPhone 11, Huawei Matebook D-15 Operating System iOS 16, Windows 11   My Question or Issue I've had premium for a while, but there was no money in ...
  • Billy-J
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

I canceled my Spotify subscription but still got charged, I need a refund

I canceled my subscription but it still took it out of my account..I’ve been with u all for a few years and don’t want to leave but I will if I don’t get a refund

  • Visitor
  • I canceled my subscription but it still took it out of my account..I’ve been with u all for a few years and don’t want to leave but I will if I don’t get a refund
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Duo Premium in overseas!

So my brother and I have Duo Premium, But I’m currently in Honduras for two weeks while he’s back in the states. I want to cancel our premium since it’s his turn to pay, but I have no idea if I should cancel it on my timezone or his timezone (im two ...

  • Newbie
  • So my brother and I have Duo Premium, But I’m currently in Honduras for two weeks while he’s back in the states. I want to cancel our premium since it’s his turn to pay, but I have no idea if I shoul...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Why is the student plan not available to members in Quebec?

I've been looking to switch to the Spotify Student Plan (from a free plan) and I don't understand why said plan is not available to members in Quebec (Canada). I could not find my school within the list, nor was I able to add it? I don't think it's f...

  • Visitor
  • I've been looking to switch to the Spotify Student Plan (from a free plan) and I don't understand why said plan is not available to members in Quebec (Canada). I could not find my school within the l...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 2 likes
  • 239 Views
  • 1 replies
  • 2 likes

payment methos not matching country

PlanPremiumCountryLithuaniaDevice(iPhone 13 Pro Max)Operating System(iOS 16) My Question or IssueHello. I use my Plutus account to pay for the family account and got an error saying that the country and account do not match. I used Tunnel Bear to cha...

  • Newbie
  • Plan Premium Country Lithuania Device (iPhone 13 Pro Max) Operating System (iOS 16)   My Question or Issue Hello. I use my Plutus account to pay for the family account and got an error...
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution double charged $10.49 and $5.24 ?

PlanStudent prime CountryCanada DeviceiPhone 11 Operating System My Question or IssueWhy does Spotify double charged $10.49 and $5.24 on the same day?

  • Visitor
  • Plan Student prime  Country Canada  Device iPhone 11  Operating System   My Question or Issue Why does Spotify double charged $10.49 and $5.24 on the same day?  
  • Eni
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Me cobran 2 cuentas

Me pasa lo mismo y no se porque. Ni como solucionarlo, decidi cancelar la cuenta. Pero me temo que el segundo cobro seguira apareciendo porque no secde quien es pero lo carga a mi tarjeta.

  • Visitor
  • Me pasa lo mismo y no se porque. Ni como solucionarlo, decidi cancelar la cuenta. Pero me temo que el segundo cobro seguira apareciendo porque no secde quien es pero lo carga a mi tarjeta. 
  • Lyubka
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Trying to subscribe to premium but there isn't a way (iPhone)

PlanFreeCountryFinlandDeviceiPhone 11Operating SystemiOS My Question or IssueMy trial has run out. I followed the menu options to subscribe to premium, but when I click the individual plan, nothing happens. I have restarted the app, restarted the dev...

  • Visitor
  •   Plan Free Country Finland Device iPhone 11 Operating System iOS   My Question or Issue My trial has run out. I followed the menu options to subscribe to premium, but when I cli...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

I recently changed my credit card on file with spotify, but spotify has bee

I have recently chnaged my credit card of file with Spotify. You have repeatedly tried to charge the wrong card. How do I get Spotify to charge the right card - the one that is on record with you.

  • Visitor
  • I have recently chnaged my credit card of file with Spotify. You have repeatedly tried to charge the wrong card. How do I get Spotify to charge the right card - the one that is on record with you.
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Can I pay for someone else's plan?

My son lives abroad and I want to pay his plan. How can I do that? Is it possible?

  • Visitor
  • My son lives abroad and I want to pay his plan. How can I do that? Is it possible? 
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Random emails about premium status

PlanPremium StudentCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've recieved 3-4 emails recently from Spotify about how I should renew my premium status,...

  • Newbie
  • Plan Premium Student Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've...
  • Maxim
  • Spotify Star
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

Can't re-subscribe as country location (France) isn't where my Spotify account was set up

I'm trying to get a family subscription but can't complete the transaction as my Spotify account was set up in the UK but I now live in France. I've tried using the incognito tab on my browser - this doesn't work. Any suggestions? Thanks(iOS 10, Andr...

  • Newbie
  • I'm trying to get a family subscription but can't complete the transaction as my Spotify account was set up in the UK but I now live in France. I've tried using the incognito tab on my browser - this...
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid for premium and the money has come out of my account but I don't have access

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

If I change to premium duo, can my toddler listen in her alexa at home, and I on my phone?

I want to be able to listen to music at work, while my toddler listens to music at home via alexa. If I change to premium duo, is there a why to make a configuration for her playlist to play via alexa? She's 1, so she obviusly doesnt have a phone. Pl...

  • Newbie
  • I want to be able to listen to music at work, while my toddler listens to music at home via alexa.  If I change to premium duo, is there a why to make a configuration for her playlist to play v...
  • Prague
  • Spotify Star
  • 115 Views
  • 1 replies
  • 1 likes
  • 115 Views
  • 1 replies
  • 1 likes

Switch to premium family

My Question or Issue: Hello, I would like to subscribe to a premium family pack. My question is that my two children have already a premium one but my wife and I a free one. May I just subscribe to the family regarding that I pay with paypal monthly ...

  • Casual Listener
  • My Question or Issue:   Hello, I would like to subscribe to a premium family pack. My question is that my two children have already a premium one but my wife and I a free one. May I just subsc...
  • 25915033
  • Casual Listener
  • 138 Views
  • 2 replies
  • 1 likes
  • 138 Views
  • 2 replies
  • 1 likes

Superuser Contribution Combining two Premium accounts into one Duo account

Hey!My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription, then send her the invite to Duo, would this force he...

  • Newbie
  • Hey! My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscriptio...
  • Dian
  • Spotify Legend
  • 35898 Views
  • 12 replies
  • 1 likes
  • Duo
    Premium
    Subscription
  • 35898 Views
  • 12 replies
  • 1 likes

Changing from family to premium individual

When on my subscription page, i see that the only option i have available is to go free, and then get a premium account. In that case would i loose all my playlists and liked songs?

  • Visitor
  • When on my subscription page, i see that the only option i have available is to go free, and then get a premium account. In that case would i loose all my playlists and liked songs?   
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes