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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145725 Views

69 replies

10 likes

Premium for Family
  • 145725 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91120 Views

89 replies

4 likes

  • 91120 Views
  • 89 replies
  • 4 likes

Superuser Contribution Getting Spotify premium with prezzy card

I was recently given a prezzy card for my birthday and i decided to go get Spotify premium. When i went to do the transaction and i typed in the required fields correctly , i went to go complete transaction and it said this : The payment failed. Plea...

Visitor

I was recently given a prezzy card for my birthday and i decided to go get Spotify premium. When i went to do the transaction and i typed in the required fields correctly , i went to go complete tran...

Ivelina

Moderator

854 Views

1 replies

0 likes

  • 854 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't find the page and gives an error when I click on the spotify premium

So i did it also in another browser , but when I click on this button , it tells me that I should login , and then everything goes in circles and gives me an error

Visitor

So i did it also in another browser , but when I click on this button , it tells me that I should login , and then everything goes in circles and gives me an error

Ivelina

Moderator

998 Views

1 replies

0 likes

  • 998 Views
  • 1 replies
  • 0 likes

Reduced Rate for Unemployed

I have just become unemployed. Is there a reduced rate for unpaid or low paid workers? Thanks in advance.

Newbie

I have just become unemployed. Is there a reduced rate for unpaid or low paid workers? Thanks in advance.  

Maxim

Spotify Star

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes

Premium individual, but still getting ads and cannot select individual trax

This has been ongoing for months. Paying premium, not getting premium service. Thinking about canceling since I have basically stopped using the service.

Visitor

This has been ongoing for months. Paying premium, not getting premium service. Thinking about canceling since I have basically stopped using the service.

Bittencourt

Spotify Star

873 Views

1 replies

0 likes

  • 873 Views
  • 1 replies
  • 0 likes

Solved!! Someone change my student plan to family, and they enter my family plan

Was using student plan, never check it after that, today i check my plan and it changed to family and someone is in it and i'm the one payingNever invite them, their name is all the same, how is it possible? I already change my plan to student again,...

Casual Listener

Was using student plan, never check it after that, today i check my plan and it changed to family and someone is in it and i'm the one paying Never invite them, their name is all the same, how i...

Maxim

Spotify Star

1367 Views

5 replies

0 likes

  • 1367 Views
  • 5 replies
  • 0 likes

Yesterday my account was changed over to Premium Spotify therefore I lost m

Yesterday my account was changed over to Premium which I did not order Therefore I lost my playlists how can I go back to my original plan so I can play my playlists

Visitor

Yesterday my account was changed over to Premium which I did not order Therefore I lost my playlists how can I go back to my original plan so I can play my playlists

Maxim

Spotify Star

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Superuser Contribution Electronic gift card, not applying to current premium plan

PlanPremiumCountry United states of America DeviceAccessing from an iPad. I don’t know which model I only use it to do certain stuff and I am accessing the website.OperatingI’m honestly too lazy to look that up right now and shouldn’t matter does it?...

Casual Listener

Plan Premium Country United states of America   Device Accessing from an iPad. I don’t know which model I only use it to do certain stuff and I am accessing the website. Operating I’m h...

Yordan

Moderator

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

How do you connect with a spotify representative?

I have a family plan and a free plan. I want to send an invite to myself from my family plan but can't recall the password for that account. I am paying for a service that I can't even receive. All of my family members have full access. Any suggestio...

Visitor

I have a family plan and a free plan. I want to send an invite to myself from my family plan but can't recall the password for that account. I am paying for a service that I can't even receive. All o...

Ximzend

Spotify Star

10373 Views

1 replies

0 likes

  • 10373 Views
  • 1 replies
  • 0 likes

Individual Basic Plan subscription issues

I have been experiencing an issue with this for 2 months now. There have been multiple reports in the media (Martin Lewis- MSE) about the ability to downgrade from Individual Premium to Individual Basic for £1 less a month if, for example, you have h...

Casual Listener

I have been experiencing an issue with this for 2 months now. There have been multiple reports in the media (Martin Lewis- MSE) about the ability to downgrade from Individual Premium to Individual Ba...

Jeffrocop

Casual Listener

4192 Views

7 replies

0 likes

  • 4192 Views
  • 7 replies
  • 0 likes

Solved!! I want to switch payment method to Google Play

I am currently on Family Plan and I am using a credit card to pay for it. But now I want to pay for it via Google Play, how can I make the switch?

Casual Listener

I am currently on Family Plan and I am using a credit card to pay for it. But now I want to pay for it via Google Play, how can I make the switch?

frog-in-fog

Casual Listener

5920 Views

8 replies

0 likes

  • 5920 Views
  • 8 replies
  • 0 likes

Superuser Contribution upgrading to spotify premium will unlock it

PlanFreeCountryAmericanDeviceiPhone 13 ProOperating SystemiOS 16 My Question or IssueNote: Previously, it was possible to listen to music or other channels.On May 12th, when I wanted to play music, upon entering the app, it prompted me with a login f...

Newbie

Plan Free Country American Device iPhone 13 Pro Operating System iOS 16   My Question or Issue Note: Previously, it was possible to listen to music or other channels. On May 12th, whe...

Not applicable

3624 Views

3 replies

0 likes

  • 3624 Views
  • 3 replies
  • 0 likes

I have a Subscription Code that can’t be Redeemed

Hello, I have a subscription code for 4 months of free premium, which I already have, but there’s no place to redeem the code or change my payment details. Help please?

Visitor

Hello,   I have a subscription code for 4 months of free premium, which I already have, but there’s no place to redeem the code or change my payment details. Help please?  

Maxim

Spotify Star

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Discount Code doesn't work

HelloI've received a code for a free Premium plan for two months. It came from Glovo, the delivery service app.But as I try to use the discount code, it says I'm not eligible. I went and looked at the conditions to be eligible, and could not understa...

Newbie

Hello I've received a code for a free Premium plan for two months. It came from Glovo, the delivery service app. But as I try to use the discount code, it says I'm not eligible. I went and looked...

Maria

Moderator

1347 Views

1 replies

1 likes

  • 1347 Views
  • 1 replies
  • 1 likes

charged too much

I’ve been on the student plan for months, but now I’ve been switched to the premium individual plan without any explanation. I’m still a student and should qualify for the student discount.Can anyone explain why this happened? Is there a way to fix t...

Visitor

I’ve been on the student plan for months, but now I’ve been switched to the premium individual plan without any explanation. I’m still a student and should qualify for the student discount. Can anyo...

Not applicable

364 Views

2 replies

0 likes

  • 364 Views
  • 2 replies
  • 0 likes

If I change to a student account, will I have access to audiobooks?

I currently have a premium account and I wonder if I would have access to 15 hours of audiobooks if I change to a student account.

Visitor

I currently have a premium account and I wonder if I would have access to 15 hours of audiobooks if I change to a student account.

Maxim

Spotify Star

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Solved!! Unable to switch from Premium Duo to Family Plan

I had started a Duo Plan but now I'm switching to a Family Plan (which someone else started), I got the invitation and verified the address, but then I got a message saying there was an error to try again later. I've been having this all day.I've tri...

Newbie

I had started a Duo Plan but now I'm switching to a Family Plan (which someone else started), I got the invitation and verified the address, but then I got a message saying there was an error to try ...

anoronha

Casual Listener

1869 Views

3 replies

0 likes

  • 1869 Views
  • 3 replies
  • 0 likes

What is the Diamond symbol on Spotify Giftcard?

So I bought myself a Spotify Giftcard today and I notice these two symbols on it that look like Diamonds. I thought they were zeros but they weren’t and I have no idea what they look like. Does anyone know what it might be?

Casual Listener

So I bought myself a Spotify Giftcard today and I notice these two symbols on it that look like Diamonds. I thought they were zeros but they weren’t and I have no idea what they look like. Does anyon...

Johnrwatkins

Visitor

6197 Views

8 replies

0 likes

  • 6197 Views
  • 8 replies
  • 0 likes