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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123726 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
43726 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
216819 Views
139 replies
12 likes
The message we received is that she already cannot be verified and has to wait 12 months… it’s my wife and has resided with me the whole time. We had this issue before and is why we left Spotify.
The message we received is that she already cannot be verified and has to wait 12 months… it’s my wife and has resided with me the whole time. We had this issue before and is why we left Spotify.
Spotify Star
134 Views
1 replies
0 likes
I have hulu with ads through spotify. I am willing to pay more for hulu with no ads. But can't figure out if this is possible
I have hulu with ads through spotify. I am willing to pay more for hulu with no ads. But can't figure out if this is possible
Spotify Star
519 Views
1 replies
0 likes
I've paid for the account under instead of using a gift card that I bought. Can I transfer that over to the other account
I've paid for the account under <removed sensitive info> instead of <removed sensitive info> using a gift card that I bought. Can I transfer that over to the other account
Spotify Star
365 Views
1 replies
0 likes
PlanPremium Family/Premium DuoCountryNetherlands/Switzerland My Question or IssueI was previously living in the Netherlands, where I shared a Premium Family membership with someone. I'm now living in Switzerland with my husband, and we want to have a...
Plan Premium Family/Premium Duo Country Netherlands/Switzerland My Question or Issue I was previously living in the Netherlands, where I shared a Premium Family membership with som...
Spotify Star
404 Views
1 replies
0 likes
A lo que intento hacer el pago no me deja colocar la tarjeta, se queda esperando y esperando y nunca sale para aceptar la tarjeta. Entonces no se realiza el pago
A lo que intento hacer el pago no me deja colocar la tarjeta, se queda esperando y esperando y nunca sale para aceptar la tarjeta. Entonces no se realiza el pago
Moderator
622 Views
1 replies
0 likes
PlanPremium FamilyCountryUSADeviceXiaomi Redmi 9Operating SystemAndroidMy Question or IssueJust a few days ago, on September 26, I purchased Family Premium and some people joined the plan, and today I realize that the plan has been canceled, which is...
Plan Premium Family Country USA Device Xiaomi Redmi 9 Operating System Android My Question or Issue Just a few days ago, on September 26, I purchased Family Premium and some people joined th...
Not applicable
298 Views
2 replies
0 likes
I don't find any options to play podcasts or audiobooks. The only two tabs I see on my Spotify app are 'All' and 'Music'. If I cannot consume podcasts, or audiobooks, I don’t feel it worthwhile to subscribe anymore. Am I missing something or it is wh...
I don't find any options to play podcasts or audiobooks. The only two tabs I see on my Spotify app are 'All' and 'Music'. If I cannot consume podcasts, or audiobooks, I don’t feel it worthwhile to su...
Spotify Star
197 Views
1 replies
0 likes
Current Plan: FreeCountry: IndonesiaDevice: iPhone 13Operating System: iOS 16.6 My Question or Issue:Hi! I am trying to connect to Premium Plan and Spotify offers me to pay with local Indonesian e-wallets. But I just want to pay with my Wise debit ca...
Current Plan: Free Country: Indonesia Device: iPhone 13 Operating System: iOS 16.6 My Question or Issue: Hi! I am trying to connect to Premium Plan and Spotify offers me to pay...
Spotify Star
512 Views
3 replies
0 likes
PlanDuo planCountryAlbaniaDeviceIphone 12 pro maxOperating System(IOS 18) My Question or Issuehow can I remove myself as a plan manager and transfer it to another
Plan Duo plan Country Albania Device Iphone 12 pro max Operating System (IOS 18) My Question or Issue how can I remove myself as a plan manager and transfer it to another
Spotify Star
218 Views
1 replies
0 likes
I am trying to add to my husband to my duo plan but it keeps saying he is already the plan manager even though he's not.
I am trying to add to my husband to my duo plan but it keeps saying he is already the plan manager even though he's not.
Spotify Star
195 Views
1 replies
0 likes
Plan Premium Duo Country Mexico Device PC, Android devices Operating System (Android Oreo, Windows 10) My Question or Issue I was sharing a Premium Duo account with mi ex boyfriend but we don't live together anymore and now I want to change to an Ind...
Plan Premium Duo Country Mexico Device PC, Android devices Operating System (Android Oreo, Windows 10) My Question or Issue I was sharing a Premium Duo account with mi...
Visitor
27423 Views
13 replies
0 likes
I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99.I wish to cancel the podcast subscription but I don’t know how
I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99. I wish to cancel the podcast subscription but I don’t know how
Newbie
10414 Views
10 replies
1 likes
PlanPremiumCountryUnited StatesDeviceNo specific device or OS, using Spotify on web and have tried multiple computers/browsers My Question or IssueI am trying to update my Spotify payment method as the card currently on my account is expiring soon. M...
Plan Premium Country United States Device No specific device or OS, using Spotify on web and have tried multiple computers/browsers My Question or Issue I am trying to update my Spotif...
Casual Listener
1142 Views
2 replies
0 likes
No more details to post.
No more details to post.
Spotify Star
263 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.4My QuestionI keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I guess). Shouldn’t it be set to automatically renew/charge me each mo...
Plan Premium Country United States Device iPhone 11 Operating System iOS 14.4 My Question I keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I...
Casual Listener
816 Views
4 replies
0 likes
I've paid extra hours for audiobook listening amounting to $2,792 my card declined on regular monthly charge I've been switched to spotify free plan allocate my hours on audiobook for my monthly subscriptionI've lost my audiobook listening just like ...
I've paid extra hours for audiobook listening amounting to $2,792 my card declined on regular monthly charge I've been switched to spotify free plan allocate my hours on audiobook for my monthly subs...
Spotify Star
413 Views
5 replies
1 likes
Hello!I had Spotify Duo for few years already. One month ago I lost my debit card and I cancel it, and the subscription got paused because I was not able of paying inmediatly. When I added the new card the plan got activated again and I'm not sure wh...
Hello! I had Spotify Duo for few years already. One month ago I lost my debit card and I cancel it, and the subscription got paused because I was not able of paying inmediatly. When I added the new ...
Spotify Star
216 Views
2 replies
0 likes
PlanFree/PremiumCountryAustralia DeviceiPhone 12 My Question or Issuei had canceled my premium about 2 months ago because I had no longer used Spotify as regularly as I did , but money is still being taken out for my Spotify premium even though I’m o...
Plan Free/Premium Country Australia Device iPhone 12 My Question or Issue i had canceled my premium about 2 months ago because I had no longer used Spotify as regul...
Spotify Star
160 Views
1 replies
0 likes
I’ve paid for premium and have receipt. No access to premium
I’ve paid for premium and have receipt. No access to premium
Spotify Star
327 Views
1 replies
0 likes
Yes, it says the person that I added to my duo subscription has been successfully added, as my account page reflects it. Despite this, they are subject to advertisements. This is quite a nuisance and should not happen, requesting a fix asap.
Yes, it says the person that I added to my duo subscription has been successfully added, as my account page reflects it. Despite this, they are subject to advertisements. This is quite a nuisance and...
Moderator
176 Views
1 replies
0 likes
