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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132229 Views

69 replies

10 likes

Premium for Family
  • 132229 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66905 Views

89 replies

4 likes

  • 66905 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

249201 Views

154 replies

13 likes

  • 249201 Views
  • 154 replies
  • 13 likes

can't change the google play account for premium

I had a subscription to premium. It finished and reverted to free. I was given a Google Play voucher to get premium again. It's on a different Google Account with is also signed in on my phone. There isn't anywhere to change the Google Account associ...

Casual Listener

I had a subscription to premium. It finished and reverted to free. I was given a Google Play voucher to get premium again. It's on a different Google Account with is also signed in on my phone. Ther...

Maxim

Spotify Star

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution O plano normalmente é 21,90 e foi cobrado 10 reais a mais.

Tenho 2 problemas, fiz um pagamento pelo Google e tenho o comprovante de 19,90 n foi descontado. E esse mês me cobraram 31,90 sendo que a assinatura mensal é 21,90

Visitor

Tenho 2 problemas, fiz um pagamento pelo Google e tenho o comprovante de 19,90 n foi descontado. E esse mês me cobraram 31,90 sendo que a assinatura mensal é 21,90

Vasil

Moderator

641 Views

1 replies

0 likes

  • 641 Views
  • 1 replies
  • 0 likes

Superuser Contribution My bill is not due until the 3rd of December.Why was twelve ninety five tak

Unfortunately, you charge me twice.I want my money back $12.95.My bill is not due until the third of december twenty twenty four

Visitor

Unfortunately, you charge me twice.I want my money back $12.95.My bill is not due until the third of december twenty twenty four

Eni

Moderator

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

Spotify Premium doesn't work and it charged me the money

I bought the 3-month promotional plan and it charged me 300 cl, but it doesn't work, it shows me that I have to sign up for a new plan

Visitor

I bought the 3-month promotional plan and it charged me 300 cl, but it doesn't work, it shows me that I have to sign up for a new plan

Maxim

Spotify Star

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

can't redeem spotify gift card code

i entered the code on the back of the gift card, but the Continue option is still greyed out, and can't be clicked on.

Visitor

i entered the code on the back of the gift card, but the Continue option is still greyed out, and can't be clicked on.

Maxim

Spotify Star

1133 Views

1 replies

0 likes

  • 1133 Views
  • 1 replies
  • 0 likes

I'm trying to subscribe to Spotify Premium

Hello, I'm from Brazil! I'm trying to subscribe to Spotify Premium, in the option where I get 3 free months on my debit card, however, even if I enter everything correctly, it gives an error! I've tried with the Caixa and Nubank apps, and it always g...

Casual Listener

Hello, I'm from Brazil! I'm trying to subscribe to Spotify Premium, in the option where I get 3 free months on my debit card, however, even if I enter everything correctly, it gives an error! I've tr...

Maxim

Spotify Star

1090 Views

3 replies

0 likes

  • 1090 Views
  • 3 replies
  • 0 likes

Refund

Hello i got 3 months of premium and i was thinking of canceling my subsribtion and get a refund but i dont have time do to that and got taxed 5euro is there any chance that will get a refund

Visitor

Hello i got 3 months of premium and i was thinking of canceling my subsribtion and get a refund but i dont have time do to that and got taxed 5euro is there any chance that will get a refund

Maxim

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

I cancelled Spotify Premium months ago but was randomly charged yesterday

PlanFree/PremiumCountryUnited StatesDeviceSamsung Galaxy (Don't remember the number but a newer-ish one) My Question or IssueI bought Spotify Premium on August 26th, 2024 (a friend had given me the money for it so we could do a few jams for a get tog...

Casual Listener

Plan Free/Premium Country United States Device Samsung Galaxy (Don't remember the number but a newer-ish one)   My Question or Issue I bought Spotify Premium on August 26th, 2024 (a frie...

Maxim

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Cancelation and not reason

I bought a three month free trial then the next day was cancelled and i don’t now the reason of thisPlanPremiumCountryBarranquilla, ColombiaDeviceiPhone 11Operating SystemiOS 18.0.1 My Question or Issue

Visitor

I bought a three month free trial then the next day was cancelled and i don’t now the reason of this Plan Premium Country Barranquilla, Colombia Device iPhone 11 Operating System iOS 18.0.1 ...

Maxim

Spotify Star

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

I cant use my vanilla gift card Visa from my birthday. It hasn't been used.

So my birthday was on October 19. I got a Vanilla Visa gift card, it doesn't work for my Spotify premium? I need help. It just says the card doesn't exist, and all the info is right when I put it into the info stuff, and I have been waiting to get Sp...

Regular

So my birthday was on October 19. I got a Vanilla Visa gift card, it doesn't work for my Spotify premium? I need help. It just says the card doesn't exist, and all the info is right when I put it int...

Maxim

Spotify Star

1608 Views

6 replies

0 likes

  • 1608 Views
  • 6 replies
  • 0 likes

"Your payment method and country don't match"

I live in Greece, I am in Greece, I have Nexo/Revolut that doens't belong to Greece. How I am supposed to match country with card? I want premium but I can't have it in that way PlanFree/PremiumCountry Device(Samsung Galaxy s23 Ultra)Operating System...

Newbie

I live in Greece, I am in Greece, I have Nexo/Revolut that doens't belong to Greece. How I am supposed to match country with card? I want premium but I can't have it in that way 😕 Plan Free/Premiu...

Maxim

Spotify Star

1370 Views

1 replies

0 likes

  • 1370 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 3 months free not working

PlanFree/PremiumCountryUSADevicewindows pc and iphone 8Operating SystemiOS 10 and Windows 10 My Question or IssueI've never had premium before and keep hearing about the 3 free months ad. I click on the ad from within the spotify app on my pc and it ...

Casual Listener

Plan Free/Premium Country USA Device windows pc and iphone 8 Operating System iOS 10 and Windows 10   My Question or Issue I've never had premium before and keep hearing about the 3 fr...

nlaz

Newbie

24993 Views

17 replies

0 likes

  • 24993 Views
  • 17 replies
  • 0 likes