Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129129 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57785 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233353 Views
144 replies
13 likes
PlanFreeCountryPortugalDeviceOPPO A78 5GOperating SystemColorOS Android 14.0 My Question or IssueI've been trying to get the three months of free Spotify premium since yesterday. However, whenever I try to pay, it says it's invalid. I've tried paying...
Plan Free Country Portugal Device OPPO A78 5G Operating System ColorOS Android 14.0 My Question or Issue I've been trying to get the three months of free Spotify premium since yester...
Moderator
524 Views
4 replies
0 likes
Am I hacked? How can I find out which Spotify account is connected to my credit card?
Am I hacked? How can I find out which Spotify account is connected to my credit card?
Moderator
271 Views
1 replies
0 likes
Everytime I am invitingmy husband, it keep on telling us that he lives in a differnt place. I am the one who entered both of our address and i have verified it multiple times!!
Everytime I am invitingmy husband, it keep on telling us that he lives in a differnt place. I am the one who entered both of our address and i have verified it multiple times!!
Spotify Star
238 Views
1 replies
1 likes
PlanFree/PremiumCountryColombiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Colombia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
559 Views
1 replies
0 likes
i am trying to purchase 3 month sup with telda card but it keeps saying failed payment
i am trying to purchase 3 month sup with telda card but it keeps saying failed payment
Visitor
1602 Views
4 replies
0 likes
I am currently on the free plan but my husband sent me a Duo account invite. When I click the prompts to join his plan, I get a message that says, "You can't join this plan. We couldn't confirm that you live with the plan manager for this plan. You c...
I am currently on the free plan but my husband sent me a Duo account invite. When I click the prompts to join his plan, I get a message that says, "You can't join this plan. We couldn't confirm that ...
Spotify Star
330 Views
1 replies
1 likes
PlanPremium DUO (for 2 people)CountryAccount was for the Netherlands, but now trying to update for Switzerland based. My Question or IssueSo i've relocated from Netherlands to Switzerland recently. Firstly It does not update my country in my edit pro...
Plan Premium DUO (for 2 people) Country Account was for the Netherlands, but now trying to update for Switzerland based. My Question or Issue So i've relocated from Netherlands to ...
Spotify Star
223 Views
1 replies
0 likes
I was in a bad car accident, my attorney recommended canceling the cards I had on me as my clothes were removed in hospital. I was recovering when I realized my payment got declined, I paid for family account with new card, but all our accounts are d...
I was in a bad car accident, my attorney recommended canceling the cards I had on me as my clothes were removed in hospital. I was recovering when I realized my payment got declined, I paid for famil...
Moderator
231 Views
1 replies
0 likes
PlanFree/PremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI wanted to start the free 3 motn trial but Spotify asked for a charge of £1.01 when i keyed in my credit card details. why is this?
Plan Free/Premium Country UK Device PC Operating System Windows 10 My Question or Issue I wanted to start the free 3 motn trial but Spotify asked for a charge of £1.01 when i keyed i...
Visitor
10276 Views
7 replies
0 likes
Duo Account. My husband and I put in same address, it accepts my husband, managers account, address but when I copy and paste same address it keeps saying You need to live at the same address. What should I do?
Duo Account. My husband and I put in same address, it accepts my husband, managers account, address but when I copy and paste same address it keeps saying You need to live at the same address. What s...
Casual Listener
247 Views
2 replies
1 likes
I Signed up to Spotify today and can't access my 3 month free trial. it says I have already used it. but I just signed in today.
I Signed up to Spotify today and can't access my 3 month free trial. it says I have already used it. but I just signed in today.
Spotify Star
252 Views
1 replies
0 likes
PlanPremium CountryIndia My Question or IssueMy is question is that after closing my account can I get my subscription back.After permanent data delete.Using same email and phone num. To create new account
Plan Premium Country India My Question or Issue My is question is that after closing my account can I get my subscription back. After permanent data delete. Using same em...
Spotify Star
169 Views
1 replies
0 likes
I recently received a notification informing me that my account has been removed from the Duo plan because I supposedly do not live at the same address as my husband. However, this is incorrect, as we do, in fact, share the same household. how do I h...
I recently received a notification informing me that my account has been removed from the Duo plan because I supposedly do not live at the same address as my husband. However, this is incorrect, as w...
Spotify Star
216 Views
1 replies
0 likes
PlanPremium CountryUK DeviceXiaomi Poco X3 Pro / Desktop PC Operating SystemAndroid 13 / Windows 11 My Question or IssueMy partner has set up a Spotify Duo account. They sent me a link to add my current premium account to the plan. When I click the l...
Plan Premium Country UK Device Xiaomi Poco X3 Pro / Desktop PC Operating System Android 13 / Windows 11 My Question or Issue My partner has set up a Spotify D...
Spotify Star
842 Views
1 replies
2 likes
I received an email from Spotify asking me to change my payment method because they they the country is not the right one.My wife and I are using Duo for years now. We spend our time between France and the UK and our accounts are based in France. Duo...
I received an email from Spotify asking me to change my payment method because they they the country is not the right one. My wife and I are using Duo for years now. We spend our time between France...
Visitor
3080 Views
10 replies
1 likes
I've been trying to purchase the audiobook "Wool," I have tried on several devices (all on chrome) and I just get the error "Something went wrong" as soon as I click on the "Buy" button.
I've been trying to purchase the audiobook "Wool," I have tried on several devices (all on chrome) and I just get the error "Something went wrong" as soon as I click on the "Buy" button.
Spotify Star
300 Views
1 replies
0 likes
Tried to take out 3 months trial been charged 3p now no trial is this a scam
Tried to take out 3 months trial been charged 3p now no trial is this a scam
Spotify Star
226 Views
1 replies
0 likes
Ambas hemos llegado a Estados Unidos, le he cancelado su plan premium individual para poder compartir el plan duo, cuando realizo el cambio de direccion, pais, y forma de pago no permite grabar sino volver a comprar. Que hago?
Ambas hemos llegado a Estados Unidos, le he cancelado su plan premium individual para poder compartir el plan duo, cuando realizo el cambio de direccion, pais, y forma de pago no permite grabar sino ...
Spotify Star
371 Views
1 replies
0 likes
صباح الخير لما بدفع ل individual premium ال٣ شهور ب ٥٠ مش ظاهر اوبشن الدفع باتصالات كاش او رصيد ظاهر بس paypal و visa.مع ان في كل الباقات التانيه ظاهر الاوبشن دا
صباح الخير لما بدفع ل individual premium ال٣ شهور ب ٥٠ مش ظاهر اوبشن الدفع باتصالات كاش او رصيد ظاهر بس paypal و visa.مع ان في كل الباقات التانيه ظاهر الاوبشن دا
Spotify Star
547 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei updated my account to apply the student discount since I’m in college. On the app it says I...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i updat...
Spotify Star
526 Views
1 replies
0 likes
