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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

Superuser Contribution Subscription

I bought the individual premium pack after the mini so when the mini finishes I'll have subscription but I didn't get it and the payment was executed. Need a solution

  • Visitor
  • I bought the individual premium pack after the mini so when the mini finishes I'll have subscription but I didn't get it and the payment was executed. Need a solution 
  • Alex
  • Spotify Legend
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Charged before my billing date

I have a charge on my account before my billing date since I won't have enough to pay this paycheck I was going to cancel and renew when I got paid

  • Visitor
  • I have a charge on my account before my billing date since I won't have enough to pay this paycheck I was going to cancel and renew when I got paid
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

Switching Plans

Hi. My wife and I currently have separate premium individual Plans. We want to converge to the premium duo plan...but we both want to keep our own profiles which are currently filled with the music, Playlist, podcasts, etc that we individually like. ...

  • Visitor
  • Hi.  My wife and I currently have separate premium individual Plans.  We want to converge to the premium duo plan...but we both want to keep our own profiles which are currently filled with...
  • AdamDam
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!! Free Trial

PlanPremiumCountryAustraliaMy Question or IssueWhen I try to purchase premium duo, it says I'm not eligible for a free trial, as my account has already had a free trial. I'm sure that my account hasn't, as I only made it a year ago and have never had...

  • Casual Listener
  • Plan Premium Country Australia My Question or Issue When I try to purchase premium duo, it says I'm not eligible for a free trial, as my account has already had a free trial. I'm sure that my ac...
  • Maxim
  • Spotify Star
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes

I am free loading on my sister's family account but now want my own family account

My Question or IssueHi, I currently use a family account my sister pays for but I would like to now set up my own family account and pay myself so my son can use it as well, how do I set this up so that I do not lose any of my playlists, liked songs ...

  • Visitor
  • My Question or Issue Hi,       I currently use a family account my sister pays for but I would like to now set up my own family account and pay myself so my son can use it as well, h...
  • AdamDam
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Porque efetuei o pagamento e vocês ainda não liberaram?

Efetuei o pagamento da minha conta Premium e até o momento vocês não liberaram.

  • Visitor
  • Efetuei o pagamento da minha conta Premium e até o momento vocês não liberaram.
  • Billy-J
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

How can we change from card to bank account our pyment method

PlanduoCountrySpainDeviceiphone 11, iphone 11Operating SystemiOS 16.0 My Question or IssueHay Hay we use spotify duo with my housemate. Her card was blocked and we dont have other card. But i have Bank Account wthout a card. How can we change our pay...

  • Visitor
  •     Plan duo Country Spain Device iphone 11, iphone 11 Operating System iOS 16.0   My Question or Issue Hay Hay we use spotify duo with my housemate. Her card was blocked a...
  • Billy-J
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Dumped out of Premium Account

Since yesterday my Spotify account got downgraded to freemium without notice. I have a monthly premium subscription, but it completely vanished. When I connect to my account, I see no trace of any past invoice or payment. Just like if it never existe...

  • Newbie
  • Since yesterday my Spotify account got downgraded to freemium without notice. I have a monthly premium subscription, but it completely vanished. When I connect to my account, I see no trace of any pa...
  • Billy-J
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Esqueci de cancelar a assinatura e foi cobrado, tem como eu ter o reembolso

Peguei 3 meses grátis, mas esqueci de cancelar depois disso e fui cobrado automaticamente, teria como eu ser reembolsado

  • Visitor
  • Peguei 3 meses grátis, mas esqueci de cancelar depois disso e fui cobrado automaticamente, teria como eu ser reembolsado
  • Billy-J
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution code to share premium

Hi, I' ve got a notification "congratulations on 1 year with us". There was an offer to share 2 free months of premium with my friend. I havn't done that at that moment. And now I can't find this offer on my account. Please help me to redeem this cod...

  • Newbie
  • Hi,   I' ve got a notification "congratulations on 1 year with us".  There was an offer to share 2 free months of premium with my friend. I havn't done that at that moment. And now I can'...
  • Eni
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Publicité // Abonnement Premium Duo

Bonjour,J’ai souscrit un abonnement Premium Duo il y a 1 semaines. Le membre de mon abonnement reçoit des publicités pendant qu’il écoute de la musique. En ce qui me concerne, aucun problème.J’ai désinstallé, réinstallé l’application tout comme le me...

  • Newbie
  • Bonjour, J’ai souscrit un abonnement Premium Duo il y a 1 semaines.  Le membre de mon abonnement reçoit des publicités pendant qu’il écoute de la musique. En ce qui me concerne, aucun p...
  • Eni
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed payment method but they keep trying to charge the old one

I changed my debit card details for my family subscription charges but Spotify keeps trying to charge the old card. Just got a message from the old bank saying that the payment failed (which it should have failed because it's not that card anymore). ...

  • Visitor
  • I changed my debit card details for my family subscription charges but Spotify keeps trying to charge the old card. Just got a message from the old bank saying that the payment failed (which it shoul...
  • Eni
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Credit Card Subscription

PlanFree/PremiumCountryPhilippines I can't subscribe to premium duo using my credit card.

  • Regular
  •   Plan Free/Premium Country Philippines   I can't subscribe to premium duo using my credit card.
  • EmpeRegor
  • Visitor
  • 3103 Views
  • 10 replies
  • 0 likes
  • 3103 Views
  • 10 replies
  • 0 likes

Superuser Contribution Is Spotify premium really available in Aruba??

So I read the news that Spotify has expanded to include several countries in the Caribbean, including Aruba. To my surprise though, I can't seem to find "Aruba" under country when I tried to update my account. What's worse: I can't even upgrade to Sp...

  • Newbie
  • So I read the news that Spotify has expanded to include several countries in the Caribbean, including Aruba. To my surprise though, I can't seem to find "Aruba" under country when I tried to update m...
  • markoespinoza
  • Newbie
  • 2055 Views
  • 10 replies
  • 0 likes
  • 2055 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify asking me to renew my subscription every time I open the app

Please stop this. Every time I open the app to change the playlist or song it redirects me to a page that asks to renew my subscription. I click cancel but it asks me every time anyway. It wasn’t like this before. It’s so annoying.

  • Visitor
  • Please stop this. Every time I open the app to change the playlist or song it redirects me to a page that asks to renew my subscription. I click cancel but it asks me every time anyway. It wasn’t lik...
  • mindlessss
  • Newbie
  • 1883 Views
  • 5 replies
  • 8 likes
  • 1883 Views
  • 5 replies
  • 8 likes

Music License?

Can Spotify clarify if I can obtain a Retail Music License to play Spotify as background music on my weekend market stall? The stall is my business and is within a large outdoor market of over 300 other stalls/businesses, it only happens once a week ...

  • Visitor
  • Can Spotify clarify if I can obtain a Retail Music License to play Spotify as background music on my weekend market stall? The stall is my business and is within a large outdoor market of over 300 ot...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo assinar o plano premium (problema de carregamento da página)

PlanoPremiumPaísBrasil Estou tentando realizar o pagamento do plano premium e após eu clicar na opção de cartão (débito ou crédito) a página apenas carrega e não passa para o próximo passo. Já tentei pelo celular, desktop e janela privativa. Também j...

  • Newbie
  • Plano Premium País Brasil   Estou tentando realizar o pagamento do plano premium e após eu clicar na opção de cartão (débito ou crédito) a página apenas carrega e não passa para o próximo p...
  • MPelissariM
  • Newbie
  • 2458 Views
  • 7 replies
  • 1 likes
  • 2458 Views
  • 7 replies
  • 1 likes