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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67495 Views

18 replies

94 likes

  • 67495 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132696 Views

69 replies

10 likes

Premium for Family
  • 132696 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68337 Views

89 replies

4 likes

  • 68337 Views
  • 89 replies
  • 4 likes

Paguei o plano individual via pix e não consegui usar

Fiz o pagamento do plano individual via pix e até agora não consta pago

Visitor

Fiz o pagamento do plano individual via pix e até agora não consta pago

Bittencourt

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution My payment was done and money transferred but premium not reflecting

I paid for 3 months premium and the money was deducted but I am unable to avail premium services. My order ID is [moderator edit]

Visitor

I paid for 3 months premium and the money was deducted but I am unable to avail premium services. My order ID is [moderator edit]

31zvgacwgqfemus4hxsn

Visitor

397 Views

3 replies

1 likes

  • 397 Views
  • 3 replies
  • 1 likes

This is driving me mad, address issues

Please help. I’ve signed up to Spotify Premium Duo. It will not recognise my address at all so cannot add or invite my partner. Tried all sorts to solve, tried local landmarks etc. we are very rural. Is Spotify a scam that takes your money but you ca...

Visitor

Please help. I’ve signed up to Spotify Premium Duo.  It will not recognise my address at all so cannot add or invite my partner. Tried all sorts to solve, tried local landmarks etc. we are very ...

Maxim

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Subscription overseas

I am in Spain for travel I want to get premium, I am from Ecuador and want to pay with my Ecuador bank card, the price in Ecuador is 9.99 for the family plan but Spain is 17.99 euros, why should pay more just because im traveling here.PlanFamilyCount...

Newbie

I am in Spain for travel I want to get premium, I am from Ecuador and want to pay with my Ecuador bank card, the price in Ecuador is 9.99 for the family plan but Spain is 17.99 euros, why should pay ...

Maxim

Spotify Star

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Somebody hacked my account and I need to try to restore it

My account has no history, it is is Spanish and does not have premium now. I’ve had Spotify for over 10 years. I need to try to get my account back.

Visitor

My account has no history, it is is Spanish and does not have premium now. I’ve had Spotify for over 10 years. I need to try to get my account back.

Maxim

Spotify Star

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

how to activate my premium account?

I have already paid for my premium account but my account has not been activated yet

Visitor

I have already paid for my premium account but my account has not been activated yet

Maxim

Spotify Star

2707 Views

1 replies

0 likes

  • 2707 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for premium i didn't get any invoice even i didn't got my subscripti

I paid for the subscription still i didn't get any invoice on my email or anything i can't even open my Spotify account I'm way too frustrated now i mailed still no response

Visitor

I paid for the subscription still i didn't get any invoice on my email or anything i can't even open my Spotify account I'm way too frustrated now i mailed still no response

Susan_GP

Moderator

319 Views

3 replies

0 likes

  • 319 Views
  • 3 replies
  • 0 likes

Changing from Spotify student premium to family premium plan

Hi, I'm a Spotify student premium plan user since 2023 December. Recently I've reverified my student discount in my account for another year till 2025 December. Now if I change my student premium plan to family premium plan, will my verification for ...

Newbie

Hi, I'm a Spotify student premium plan user since 2023 December. Recently I've reverified my student discount in my account for another year till 2025 December. Now if I change my student premium pla...

Maxim

Spotify Star

856 Views

1 replies

1 likes

  • 856 Views
  • 1 replies
  • 1 likes

Superuser Contribution Add BKash payment in Bangladesh

PlanFree/PremiumCountryBangladeshDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We are very excited for Spotify in Bangladesh. But many people don't have any cards...

Newbie

Plan Free/Premium Country Bangladesh Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nb...

NashidLoverSakib

Newbie

17602 Views

10 replies

113 likes

Bangladesh
  • 17602 Views
  • 10 replies
  • 113 likes

Basic Family Pan and advertisement

PlanBasic Family PlanCountryIrelandDeviceCubotOperating SystemAndroid My Question or IssueHi I've subscribed to a basic family plan so that my partner and children can listen to music without being interrupted by adds.It is not working for my partner...

Newbie

  Plan Basic Family Plan Country Ireland Device Cubot Operating System Android   My Question or Issue Hi I've subscribed to a basic family plan so that my partner and children ca...

Maxim

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Plan increased, NO notification, no means of refund, terrible support

The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase.When going through the help/support pages there seems to be n...

Newbie

  The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase. ...

amgb20

Casual Listener

1291 Views

3 replies

0 likes

  • 1291 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ce message: Désolés, vous n'êtes pas admissible à ce forfait...

J'essaye depuis 2020-21-22 et bientôt 2023 d'avoir accès a spotify premium, j'ai essayer reddit qui me donnais un lien prometteur, mais non, le lien est trop vieux et votre system pourris ne me permet TOUJOURS pas de m'abonne, alors je me tourne ici ...

Casual Listener

J'essaye depuis 2020-21-22 et bientôt 2023 d'avoir accès a spotify premium, j'ai essayer reddit qui me donnais un lien prometteur, mais non, le lien est trop vieux et votre system pourris ne me perme...

Maylysw

Visitor

2706 Views

8 replies

1 likes

  • 2706 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan

Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue: For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered...

Casual Listener

Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11   My Question or Issue: For the last two days I’ve been try...

Dessi

Moderator

6379 Views

6 replies

0 likes

Debit Card
Payment
Payment Problems
Premium Student
Spotify
  • 6379 Views
  • 6 replies
  • 0 likes

Nie działa okres próbny premium na 3 miesiące

I started a 3-month Spotify premium trial yesterday and today I go to Spotify and I don't have a subscription and everything worked yesterday, I even got an email that I have Spotify premium until February 26 and today it doesn't work anymore

Visitor

  I started a 3-month Spotify premium trial yesterday and today I go to Spotify and I don't have a subscription and everything worked yesterday, I even got an email that I have Spotify premium ...

Jose_M

Spotify Star

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

How can I get the $0 for 3 months even tho you already have a plans?

How can I get the $0 for 3 months even tho you already have a plans on Spotify ? My Question or Issue

Visitor

How can I get the $0 for 3 months even tho you already have a plans on Spotify ?   My Question or Issue  

Jose_M

Spotify Star

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

can't change the google play account for premium

I had a subscription to premium. It finished and reverted to free. I was given a Google Play voucher to get premium again. It's on a different Google Account with is also signed in on my phone. There isn't anywhere to change the Google Account associ...

Casual Listener

I had a subscription to premium. It finished and reverted to free. I was given a Google Play voucher to get premium again. It's on a different Google Account with is also signed in on my phone. Ther...

Maxim

Spotify Star

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes