Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

68384 Views

18 replies

94 likes

  • 68384 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133206 Views

69 replies

10 likes

Premium for Family
  • 133206 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

69667 Views

89 replies

4 likes

  • 69667 Views
  • 89 replies
  • 4 likes

Separate Wrapped for Duo accounts

PlanPremiumCountryAustraliaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust a quick question for anyone using the Premium Duo subscription - do the two accounts ...

Newbie

Plan Premium Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Just a qu...

Maxim

Spotify Star

815 Views

1 replies

0 likes

  • 815 Views
  • 1 replies
  • 0 likes

Plan showing 59rs for 3 months when am paying its showing 119rs

Premium individual showing price 59rs for 3 months but when am going to pay for this plan the price reflect in my UPI is 119rs

Visitor

Premium individual showing price 59rs for 3 months but when am going to pay for this plan the price reflect in my UPI is 119rs

shauryasarkar

Visitor

1596 Views

2 replies

0 likes

  • 1596 Views
  • 2 replies
  • 0 likes

Tried to Renew Hulu Spotify :(

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanted to renew my Spotify Hulu account because the card attached was expired, it was origi...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I wante...

Maxim

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

what does ‘Spotify limited’ mean on my bank account?

i might be tweaking but i bought Spotify premium today, and on my banking, it says ‘Spotify Limited’.does this mean it will end? thank you PlanPremiumCountryEnglandDeviceiPhone 15Operating SystemiOS 18

Visitor

i might be tweaking but i bought Spotify premium today, and on my banking, it says ‘Spotify Limited’. does this mean it will end? thank you 🙂 Plan Premium Country England Device iPhone 15 Op...

Maxim

Spotify Star

1294 Views

1 replies

0 likes

  • 1294 Views
  • 1 replies
  • 0 likes

Superuser Contribution recuperar pin tarjeta regalo

la tarjeta no tiene para rascar, y tampoco encuentro el ticket de compra, y me gustaria recuperar mi pin, ya que tengo todavia 4 tarjetas regalo

Visitor

la tarjeta no tiene para rascar, y tampoco encuentro el ticket de compra, y me gustaria recuperar mi pin, ya que tengo todavia 4 tarjetas regalo

Novy

Moderator

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

how can I buy premium duo for my kids?

I want to buy spotify premium duo for my two Kids, I am not interested to make an account for myself, i just need to pay for it. how can I buy this?

Casual Listener

I want to buy spotify premium duo for my two Kids, I am not interested to make an account for myself, i just need to pay for it. how can I buy this?

Maxim

Spotify Star

1093 Views

3 replies

0 likes

  • 1093 Views
  • 3 replies
  • 0 likes

Feeling Duped by Family Plan with Audiobooks

Hello, I'm the plan manager for my family, and I think my account was automatically moved from the basic family plan to the audiobook family plan at some point. Now when I try to downgrade to the basic family plan again, it tells me I'm not eligible....

Regular

Hello,   I'm the plan manager for my family, and I think my account was automatically moved from the basic family plan to the audiobook family plan at some point. Now when I try to downgrade t...

Maxim

Spotify Star

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por qué tengo que pagar 1,01 para 3 meses gratis?

Me pone que tengo que pagar 1,01 cada 30 días hasta diciembre de 2025 cuando la oferta es de 3 meses gratis de premium

Visitor

Me pone que tengo que pagar 1,01 cada 30 días hasta diciembre de 2025 cuando la oferta es de 3 meses gratis de premium

Joan

Moderator

1771 Views

1 replies

0 likes

  • 1771 Views
  • 1 replies
  • 0 likes

Solved!! Has the yearly plan been removed?

I am a Spotify Premium user. I want to buy the yearly plan again but I don't see it among the plans. I don't want money to be withdrawn from my credit card every month. Let's pay whatever the price is for 1 year, otherwise I don't think I'll buy it.

Newbie

I am a Spotify Premium user. I want to buy the yearly plan again but I don't see it among the plans. I don't want money to be withdrawn from my credit card every month. Let's pay whatever the price i...

Not applicable

2784 Views

2 replies

1 likes

  • 2784 Views
  • 2 replies
  • 1 likes

Canvas Moldova

WHY DOESN'T CANVAS WORK IN MOLDOVA, I AM DISAPPOINTED, I BOUGHT PREMIUM SPECIFICALLY FOR THIS, WHY DOESN'T SUCH A SIMPLE AND HARMLESS THING WORK IN MY COUNTRY

Newbie

WHY DOESN'T CANVAS WORK IN MOLDOVA, I AM DISAPPOINTED, I BOUGHT PREMIUM SPECIFICALLY FOR THIS, WHY DOESN'T SUCH A SIMPLE AND HARMLESS THING WORK IN MY COUNTRY

osornios

Spotify Star

364 Views

1 replies

3 likes

  • 364 Views
  • 1 replies
  • 3 likes

What email is attached to my account?

PlanPremiumCountryUSADeviceSamsung Galaxy 24 UltraOperating System My Question or IssueI cannot locate the account that is being billed for Premium. I need to find out the email that is being billed, please.

Newbie

Plan Premium Country USA Device Samsung Galaxy 24 Ultra Operating System   My Question or Issue I cannot locate the account that is being billed for Premium. I need to find out the emai...

osornios

Spotify Star

173 Views

1 replies

0 likes

  • 173 Views
  • 1 replies
  • 0 likes

Can’t pay for top up hours

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or issue trying to buy too up hrs but won’t let me continue to check out, why?

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or issue trying...

osornios

Spotify Star

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will I lose my free premium trial if I cancel it early?

PlanPremiumCountryUnited StatesDeviceAnyOperating SystemAny My Question or IssueIf I click on the cancel premium button to cancel any charges that would be made when my free premium ends, it says that it'll be cancelled today. I just got it, and I do...

Casual Listener

Plan Premium Country United States Device Any Operating System Any   My Question or Issue If I click on the cancel premium button to cancel any charges that would be made when my free ...

Malvamiravis

Visitor

55987 Views

18 replies

0 likes

  • 55987 Views
  • 18 replies
  • 0 likes

Paguei o plano individual via pix e não consegui usar

Fiz o pagamento do plano individual via pix e até agora não consta pago

Visitor

Fiz o pagamento do plano individual via pix e até agora não consta pago

Bittencourt

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution My payment was done and money transferred but premium not reflecting

I paid for 3 months premium and the money was deducted but I am unable to avail premium services. My order ID is [moderator edit]

Visitor

I paid for 3 months premium and the money was deducted but I am unable to avail premium services. My order ID is [moderator edit]

31zvgacwgqfemus4hxsn

Visitor

398 Views

3 replies

1 likes

  • 398 Views
  • 3 replies
  • 1 likes

This is driving me mad, address issues

Please help. I’ve signed up to Spotify Premium Duo. It will not recognise my address at all so cannot add or invite my partner. Tried all sorts to solve, tried local landmarks etc. we are very rural. Is Spotify a scam that takes your money but you ca...

Visitor

Please help. I’ve signed up to Spotify Premium Duo.  It will not recognise my address at all so cannot add or invite my partner. Tried all sorts to solve, tried local landmarks etc. we are very ...

Maxim

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Subscription overseas

I am in Spain for travel I want to get premium, I am from Ecuador and want to pay with my Ecuador bank card, the price in Ecuador is 9.99 for the family plan but Spain is 17.99 euros, why should pay more just because im traveling here.PlanFamilyCount...

Newbie

I am in Spain for travel I want to get premium, I am from Ecuador and want to pay with my Ecuador bank card, the price in Ecuador is 9.99 for the family plan but Spain is 17.99 euros, why should pay ...

Maxim

Spotify Star

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Somebody hacked my account and I need to try to restore it

My account has no history, it is is Spanish and does not have premium now. I’ve had Spotify for over 10 years. I need to try to get my account back.

Visitor

My account has no history, it is is Spanish and does not have premium now. I’ve had Spotify for over 10 years. I need to try to get my account back.

Maxim

Spotify Star

658 Views

1 replies

0 likes

  • 658 Views
  • 1 replies
  • 0 likes