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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

68987 Views

18 replies

94 likes

  • 68987 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133556 Views

69 replies

10 likes

Premium for Family
  • 133556 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

70426 Views

89 replies

4 likes

  • 70426 Views
  • 89 replies
  • 4 likes

Superuser Contribution Not eligible for this plan

for some reason I can't pay for my student plan this month as it shows that I'm not eligible, I tried different internet connections,different browsers and devices

Newbie

for some reason I can't pay for my student plan this month as it shows that I'm not eligible, I tried different internet connections,different browsers and devices

Vasil

Moderator

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Cancel premium subscription

PlanFree/PremiumCountryusa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Countryusa   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...

Maxim

Spotify Star

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Why the individual premium plan is not available for me?

PlanI'd like to keep my Individual PremiumCountryCzech RepublicDeviceiPhone 14 Pro, Macbook Air M3Operating SystemMacOS Seqioua My Question or IssueI registered my Spotify account in Ukraine. Then I moved to the Czech Republic, and now I want to add ...

Casual Listener

Plan I'd like to keep my Individual Premium Country Czech Republic Device iPhone 14 Pro, Macbook Air M3 Operating System MacOS Seqioua   My Question or Issue I registered my Spotify ac...

osornios

Spotify Star

625 Views

1 replies

0 likes

  • 625 Views
  • 1 replies
  • 0 likes

Can I apply a 12 month Spotify Premium Gift Card to a free account?

PlanFree/PremiumCountryUKDeviceMacbookOperating SystemiOS My Question or IssueMy sister-in-law uses a free account today. I want to buy her a 12 month Premium gift card which includes 3 months free. Can this be applied to her existing account or does...

Visitor

Plan Free/Premium Country UK Device Macbook Operating System iOS   My Question or Issue My sister-in-law uses a free account today. I want to buy her a 12 month Premium gift card which...

osornios

Spotify Star

1241 Views

1 replies

0 likes

  • 1241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium no funciona

PlanPremium CountryEspañaDevice(iPhone X) My Question or IssueHe vuelto a contratar premium y no me deja pasar las canciones ni saltar anuncios. En la información de la cuenta consta como premium y el pago activo!

Visitor

  Plan Premium   Country España Device (iPhone X)   My Question or Issue He vuelto a contratar premium y no me deja pasar las canciones ni saltar anuncios. En la información ...

Joan

Moderator

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cancelling 3 month Premium early

I'm just curious, If I cancel a 3 month trial for 99c early, like one month early, will it end on the day I cancelled it or will it end when the 3 months is over. Because whenever I press cancel subscrpition is says it will switch to free mode.

Casual Listener

I'm just curious, If I cancel a 3 month trial for 99c early, like one month early, will it end on the day I cancelled it or will it end when the 3 months is over. Because whenever I press cancel subs...

Joan

Moderator

29788 Views

10 replies

0 likes

  • 29788 Views
  • 10 replies
  • 0 likes

How to access Hulu with student account?

I'm having trouble logging into/activating my free Hulu with my student subscription. I have a Hulu account with the same email as my Spotify, but it is not recognizing that I have a subscription. I can't find any option to activate my free subscript...

Visitor

I'm having trouble logging into/activating my free Hulu with my student subscription. I have a Hulu account with the same email as my Spotify, but it is not recognizing that I have a subscription. I ...

Maxim

Spotify Star

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes

Separate Wrapped for Duo accounts

PlanPremiumCountryAustraliaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust a quick question for anyone using the Premium Duo subscription - do the two accounts ...

Newbie

Plan Premium Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Just a qu...

Maxim

Spotify Star

831 Views

1 replies

0 likes

  • 831 Views
  • 1 replies
  • 0 likes

Plan showing 59rs for 3 months when am paying its showing 119rs

Premium individual showing price 59rs for 3 months but when am going to pay for this plan the price reflect in my UPI is 119rs

Visitor

Premium individual showing price 59rs for 3 months but when am going to pay for this plan the price reflect in my UPI is 119rs

shauryasarkar

Visitor

1598 Views

2 replies

0 likes

  • 1598 Views
  • 2 replies
  • 0 likes

Tried to Renew Hulu Spotify :(

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanted to renew my Spotify Hulu account because the card attached was expired, it was origi...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I wante...

Maxim

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

what does ‘Spotify limited’ mean on my bank account?

i might be tweaking but i bought Spotify premium today, and on my banking, it says ‘Spotify Limited’.does this mean it will end? thank you PlanPremiumCountryEnglandDeviceiPhone 15Operating SystemiOS 18

Visitor

i might be tweaking but i bought Spotify premium today, and on my banking, it says ‘Spotify Limited’. does this mean it will end? thank you 🙂 Plan Premium Country England Device iPhone 15 Op...

Maxim

Spotify Star

1305 Views

1 replies

0 likes

  • 1305 Views
  • 1 replies
  • 0 likes

Superuser Contribution recuperar pin tarjeta regalo

la tarjeta no tiene para rascar, y tampoco encuentro el ticket de compra, y me gustaria recuperar mi pin, ya que tengo todavia 4 tarjetas regalo

Visitor

la tarjeta no tiene para rascar, y tampoco encuentro el ticket de compra, y me gustaria recuperar mi pin, ya que tengo todavia 4 tarjetas regalo

Novy

Moderator

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

how can I buy premium duo for my kids?

I want to buy spotify premium duo for my two Kids, I am not interested to make an account for myself, i just need to pay for it. how can I buy this?

Casual Listener

I want to buy spotify premium duo for my two Kids, I am not interested to make an account for myself, i just need to pay for it. how can I buy this?

Maxim

Spotify Star

1100 Views

3 replies

0 likes

  • 1100 Views
  • 3 replies
  • 0 likes

Feeling Duped by Family Plan with Audiobooks

Hello, I'm the plan manager for my family, and I think my account was automatically moved from the basic family plan to the audiobook family plan at some point. Now when I try to downgrade to the basic family plan again, it tells me I'm not eligible....

Regular

Hello,   I'm the plan manager for my family, and I think my account was automatically moved from the basic family plan to the audiobook family plan at some point. Now when I try to downgrade t...

Maxim

Spotify Star

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por qué tengo que pagar 1,01 para 3 meses gratis?

Me pone que tengo que pagar 1,01 cada 30 días hasta diciembre de 2025 cuando la oferta es de 3 meses gratis de premium

Visitor

Me pone que tengo que pagar 1,01 cada 30 días hasta diciembre de 2025 cuando la oferta es de 3 meses gratis de premium

Joan

Moderator

1786 Views

1 replies

0 likes

  • 1786 Views
  • 1 replies
  • 0 likes

Solved!! Has the yearly plan been removed?

I am a Spotify Premium user. I want to buy the yearly plan again but I don't see it among the plans. I don't want money to be withdrawn from my credit card every month. Let's pay whatever the price is for 1 year, otherwise I don't think I'll buy it.

Newbie

I am a Spotify Premium user. I want to buy the yearly plan again but I don't see it among the plans. I don't want money to be withdrawn from my credit card every month. Let's pay whatever the price i...

Not applicable

2804 Views

2 replies

1 likes

  • 2804 Views
  • 2 replies
  • 1 likes

Canvas Moldova

WHY DOESN'T CANVAS WORK IN MOLDOVA, I AM DISAPPOINTED, I BOUGHT PREMIUM SPECIFICALLY FOR THIS, WHY DOESN'T SUCH A SIMPLE AND HARMLESS THING WORK IN MY COUNTRY

Newbie

WHY DOESN'T CANVAS WORK IN MOLDOVA, I AM DISAPPOINTED, I BOUGHT PREMIUM SPECIFICALLY FOR THIS, WHY DOESN'T SUCH A SIMPLE AND HARMLESS THING WORK IN MY COUNTRY

osornios

Spotify Star

369 Views

1 replies

3 likes

  • 369 Views
  • 1 replies
  • 3 likes

What email is attached to my account?

PlanPremiumCountryUSADeviceSamsung Galaxy 24 UltraOperating System My Question or IssueI cannot locate the account that is being billed for Premium. I need to find out the email that is being billed, please.

Newbie

Plan Premium Country USA Device Samsung Galaxy 24 Ultra Operating System   My Question or Issue I cannot locate the account that is being billed for Premium. I need to find out the emai...

osornios

Spotify Star

173 Views

1 replies

0 likes

  • 173 Views
  • 1 replies
  • 0 likes