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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15399 Views
  • 27 replies
  • 3 likes
  • 15399 Views
  • 27 replies
  • 3 likes

Upgraded 3 times, but previous plans cannot be refunded

I purchased all 3 subscriptions today on the same account:a Premium Family plan for 3 monthsa Premium Family plan for 6 monthsand an individual subscription for 1 month.I received a refund for the individual subscription, but I can't get a refund for...

  • Newbie
  • I purchased all 3 subscriptions today on the same account: a Premium Family plan for 3 months a Premium Family plan for 6 months and an individual subscription for 1 month. I received a refund ...
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Cancelling Duo plan

PlanPremiumCountryUK My Question or IssueCancelling a Duo subscription as the account holder, but when this is automatically converted to the Free account, will Playlists and Liked Songs be kept? It is my partners account who has passed away and I am...

  • Visitor
  • Plan Premium Country UK   My Question or Issue Cancelling a Duo subscription as the account holder, but when this is automatically converted to the Free account, will Playlists and Liked S...
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

No benefit of subscription still listening ads and no download avalanche

I recently subscribed for the premium membership for 3 months. But still advertisements are coming and not able to download songs. I requested for refund the amount but they didn’t approve that request also.PlanPremiumCountry India Device(I phone 11 ...

  • Visitor
  • I recently subscribed for the premium membership for 3 months. But still advertisements are coming and not able to download songs. I requested for refund the amount but they didn’t approve that reque...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Cancelled subscription, was still charged. I’m unemployed so need the money

I had a free trial but i cancelled it a couple of days before the payment date but I’ve still been charged. I need a refund cause I’m unemployed and need the for food.

  • Visitor
  • I had a free trial but i cancelled it a couple of days before the payment date but I’ve still been charged. I need a refund cause I’m unemployed and need the for food.
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Spotify Somalia

Although Spotify is officially available in most African countries most recently Ethiopia, it still does not support Somalia. I have been using the free version of Spotify for almost six years now, and I've always wanted to upgrade to premium. Is the...

  • Music Fan
  • Although Spotify is officially available in most African countries most recently Ethiopia, it still does not support Somalia. I have been using the free version of Spotify for almost six years now, a...
  • Maxim
  • Spotify Star
  • 711 Views
  • 7 replies
  • 0 likes
  • 711 Views
  • 7 replies
  • 0 likes

Superuser Contribution Student Subscription

Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could get my $5 back because I never got a notification fro...

  • Visitor
  • Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could ge...
  • IsisLiandra
  • Visitor
  • 887 Views
  • 6 replies
  • 0 likes
  • 887 Views
  • 6 replies
  • 0 likes

Superuser Contribution my free month of premium disapeard

A day ago I signed up and got a free month of premium service. Now when I log in a day later it is gone.

  • Visitor
  • A day ago I signed up and got a free month of premium service. Now when I log in a day later it is gone.
  • OscarDC
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

my phone says upgrade to premium individual free for 3 months but I need to subscribe online and I c

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • ribezaz
  • Spotify Star
  • 145 Views
  • 1 replies
  • 1 likes
  • 145 Views
  • 1 replies
  • 1 likes

Solved!! AO TENTAR RESGATAR O CÓDIGO PREMIUM, RECEBO A MENSAGEM DE QUE É INVÁLIDO.

COMPREI SPOTIFY PREMIUM NO PICPAY NO VALOR DE 50 REAIS PARA A ASSINATURA DE 3 MESES. CONTUDO, AO TENTAR REGATAR, O SITE SINALIZA QUE O CÓDIGO É INVÁLIDO

  • Casual Listener
  • COMPREI SPOTIFY PREMIUM NO PICPAY NO VALOR DE 50 REAIS PARA A ASSINATURA DE 3 MESES. CONTUDO, AO TENTAR REGATAR, O SITE SINALIZA QUE O CÓDIGO É INVÁLIDO
  • Bittencourt
  • Spotify Star
  • 1059 Views
  • 7 replies
  • 0 likes
  • 1059 Views
  • 7 replies
  • 0 likes

Superuser Contribution Payment failed because of 3D security

I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security method and so most of the cards (at least for me) do...

  • Casual Listener
  • I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security m...
  • niph
  • Visitor
  • 2219 Views
  • 8 replies
  • 2 likes
  • 3D
    fail
    Payment
    Security
  • 2219 Views
  • 8 replies
  • 2 likes

Superuser Contribution Hola,quería saber por qué me cobraron de más en el precio de mi suscripción

Se supone que me deben cobrar 1.299 pesos argentinos y en cambio me cobraron 2.091,39 pesos. El pago me lo muestran con esa plata sin impuestos.

  • Visitor
  • Se supone que me deben cobrar 1.299 pesos argentinos y en cambio me cobraron 2.091,39 pesos. El pago me lo muestran con esa plata sin impuestos.
  • Joan
  • Moderator
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Purchased a DUO PLAN but still my SUBSCRIPTION is Frer

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

I want to know to which account is a charge linked to

I cancelled my subscription to premium But Im still receiving charges. I already checked and its cancelled. Also I noticed I have had two Charges every month for premium, so now I want to know if for one specific charge I can know which account is th...

  • Visitor
  • I cancelled my subscription to premium But Im still receiving charges. I already checked and its cancelled. Also I noticed I have had two Charges every month for premium, so now I want to know if for...
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Individual Plan/Return to Spotify Premium Campaign issue

PlanCurrently Free, now trying to return to Premium.Was Premium early adopter for several years prior. My Question or IssueHad issue with credit card fraud a few months back which was solved. Now I cannot upgrade back to Premium. Have attempted via c...

  • Visitor
  •   Plan Currently Free, now trying to return to Premium. Was Premium early adopter for several years prior.   My Question or Issue Had issue with credit card fraud a few months back wh...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Duo plan not eligible?

Hello,I just trialed Spotify and my trial is up a couple days. I'd like to subscribe to the Duo plan for myself and my spouse. But it says I'm not eligible? Do I have to wait until I'm a paid account? I don't want to want to pay for a premium account...

  • Visitor
  • Hello, I just trialed Spotify and my trial is up a couple days. I'd like to subscribe to the Duo plan for myself and my spouse. But it says I'm not eligible? Do I have to wait until I'm a paid accou...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Why am I being charged for full price when I have a student discount ?

I have always been charged with the student discount. However, I am charged full price for this month even though my student plan is still on roll.

  • Visitor
  • I have always been charged with the student discount. However, I am charged full price for this month even though my student plan is still on roll.
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Why can’t I join to the Duo plan my son has opened?

My son and I live in the same address but when I try to join the Duo plan it says “You need to live in the same address. Looks like you are trying from another country”. But that’s not true, we are currently in the same address but it still doesn’t w...

  • Visitor
  • My son and I live in the same address but when I try to join the Duo plan it says “You need to live in the same address. Looks like you are trying from another country”. But that’s not true, we are c...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Audio book allocation not reset at start of new billing cycle

My billing cycle started yesterday, payment was made as usual, yet I am still getting a notification that my audiobook time allocation has run out. What can I do? Thanks

  • Visitor
  • My billing cycle started yesterday, payment was made as usual, yet I am still getting a notification that my audiobook time allocation has run out. What can I do? Thanks
  • Bemo122
  • Casual Listener
  • 253 Views
  • 2 replies
  • 1 likes
  • 253 Views
  • 2 replies
  • 1 likes