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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128945 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57422 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232654 Views
144 replies
13 likes
PlanFree/PremiumCountryColombiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Colombia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
558 Views
1 replies
0 likes
i am trying to purchase 3 month sup with telda card but it keeps saying failed payment
i am trying to purchase 3 month sup with telda card but it keeps saying failed payment
Visitor
1600 Views
4 replies
0 likes
I am currently on the free plan but my husband sent me a Duo account invite. When I click the prompts to join his plan, I get a message that says, "You can't join this plan. We couldn't confirm that you live with the plan manager for this plan. You c...
I am currently on the free plan but my husband sent me a Duo account invite. When I click the prompts to join his plan, I get a message that says, "You can't join this plan. We couldn't confirm that ...
Spotify Star
330 Views
1 replies
1 likes
PlanPremium DUO (for 2 people)CountryAccount was for the Netherlands, but now trying to update for Switzerland based. My Question or IssueSo i've relocated from Netherlands to Switzerland recently. Firstly It does not update my country in my edit pro...
Plan Premium DUO (for 2 people) Country Account was for the Netherlands, but now trying to update for Switzerland based. My Question or Issue So i've relocated from Netherlands to ...
Spotify Star
222 Views
1 replies
0 likes
I was in a bad car accident, my attorney recommended canceling the cards I had on me as my clothes were removed in hospital. I was recovering when I realized my payment got declined, I paid for family account with new card, but all our accounts are d...
I was in a bad car accident, my attorney recommended canceling the cards I had on me as my clothes were removed in hospital. I was recovering when I realized my payment got declined, I paid for famil...
Moderator
231 Views
1 replies
0 likes
PlanFree/PremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI wanted to start the free 3 motn trial but Spotify asked for a charge of £1.01 when i keyed in my credit card details. why is this?
Plan Free/Premium Country UK Device PC Operating System Windows 10 My Question or Issue I wanted to start the free 3 motn trial but Spotify asked for a charge of £1.01 when i keyed i...
Visitor
10237 Views
7 replies
0 likes
Duo Account. My husband and I put in same address, it accepts my husband, managers account, address but when I copy and paste same address it keeps saying You need to live at the same address. What should I do?
Duo Account. My husband and I put in same address, it accepts my husband, managers account, address but when I copy and paste same address it keeps saying You need to live at the same address. What s...
Casual Listener
247 Views
2 replies
1 likes
I Signed up to Spotify today and can't access my 3 month free trial. it says I have already used it. but I just signed in today.
I Signed up to Spotify today and can't access my 3 month free trial. it says I have already used it. but I just signed in today.
Spotify Star
252 Views
1 replies
0 likes
PlanPremium CountryIndia My Question or IssueMy is question is that after closing my account can I get my subscription back.After permanent data delete.Using same email and phone num. To create new account
Plan Premium Country India My Question or Issue My is question is that after closing my account can I get my subscription back. After permanent data delete. Using same em...
Spotify Star
168 Views
1 replies
0 likes
I recently received a notification informing me that my account has been removed from the Duo plan because I supposedly do not live at the same address as my husband. However, this is incorrect, as we do, in fact, share the same household. how do I h...
I recently received a notification informing me that my account has been removed from the Duo plan because I supposedly do not live at the same address as my husband. However, this is incorrect, as w...
Spotify Star
215 Views
1 replies
0 likes
PlanPremium CountryUK DeviceXiaomi Poco X3 Pro / Desktop PC Operating SystemAndroid 13 / Windows 11 My Question or IssueMy partner has set up a Spotify Duo account. They sent me a link to add my current premium account to the plan. When I click the l...
Plan Premium Country UK Device Xiaomi Poco X3 Pro / Desktop PC Operating System Android 13 / Windows 11 My Question or Issue My partner has set up a Spotify D...
Spotify Star
837 Views
1 replies
2 likes
I received an email from Spotify asking me to change my payment method because they they the country is not the right one.My wife and I are using Duo for years now. We spend our time between France and the UK and our accounts are based in France. Duo...
I received an email from Spotify asking me to change my payment method because they they the country is not the right one. My wife and I are using Duo for years now. We spend our time between France...
Visitor
3072 Views
10 replies
1 likes
I've been trying to purchase the audiobook "Wool," I have tried on several devices (all on chrome) and I just get the error "Something went wrong" as soon as I click on the "Buy" button.
I've been trying to purchase the audiobook "Wool," I have tried on several devices (all on chrome) and I just get the error "Something went wrong" as soon as I click on the "Buy" button.
Spotify Star
300 Views
1 replies
0 likes
Tried to take out 3 months trial been charged 3p now no trial is this a scam
Tried to take out 3 months trial been charged 3p now no trial is this a scam
Spotify Star
226 Views
1 replies
0 likes
Ambas hemos llegado a Estados Unidos, le he cancelado su plan premium individual para poder compartir el plan duo, cuando realizo el cambio de direccion, pais, y forma de pago no permite grabar sino volver a comprar. Que hago?
Ambas hemos llegado a Estados Unidos, le he cancelado su plan premium individual para poder compartir el plan duo, cuando realizo el cambio de direccion, pais, y forma de pago no permite grabar sino ...
Spotify Star
370 Views
1 replies
0 likes
صباح الخير لما بدفع ل individual premium ال٣ شهور ب ٥٠ مش ظاهر اوبشن الدفع باتصالات كاش او رصيد ظاهر بس paypal و visa.مع ان في كل الباقات التانيه ظاهر الاوبشن دا
صباح الخير لما بدفع ل individual premium ال٣ شهور ب ٥٠ مش ظاهر اوبشن الدفع باتصالات كاش او رصيد ظاهر بس paypal و visa.مع ان في كل الباقات التانيه ظاهر الاوبشن دا
Spotify Star
547 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei updated my account to apply the student discount since I’m in college. On the app it says I...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i updat...
Spotify Star
525 Views
1 replies
0 likes
I login and it says wrong account or password.
I login and it says wrong account or password.
Spotify Star
458 Views
1 replies
0 likes
I used to have basic individual plan on my account, however I cancelled it as I was paying for both premuim and basic, I blocked the premium plan and then subscribed with google play, but now I want to change my plan to basic individual but I do not ...
I used to have basic individual plan on my account, however I cancelled it as I was paying for both premuim and basic, I blocked the premium plan and then subscribed with google play, but now I want ...
Spotify Star
754 Views
3 replies
0 likes
I can't find an option to cancel a podcast subscription and I've never received an email concerning the payment. I'm one member of a Spotify Family account.
I can't find an option to cancel a podcast subscription and I've never received an email concerning the payment. I'm one member of a Spotify Family account.
Moderator
1639 Views
3 replies
0 likes
