Help with subscription

[danielzlebek3]

Hi, I need help. My mother has an activated premium that is charged from her bank account. He needs to cancel it but he doesn't have access to the spotify account. He has no email or password and doesn't know what to do.

I'm sorry to write like this, but it's hard to find any support.

[Jose_M]

Hello @danielzlebek3!

Thanks for reaching out. I'm sorry to hear you're having trouble with this. No worries though, I'll try to help you out.

If you can't log in and you’re unsure which email you used, I’d recommend having a quick scan of the email accounts you own for emails from ‘[email protected]’. That way you can determine which one you used to sign up for Spotify. I'd also recommend checking out this Support article for more help.

Once you find the email address linked to your account, you can create a new password here. You can then cancel your plan following these steps.

Let me know if that does the trick!