Devices not recognizing the upgrade to premium

New user · 2025-01-14

I paid for the premium subscription but it is not showing on any device, ie: online or on my phone

Jose_M · 2025-01-14

Hello!

Thanks for coming to the Spotify Community. I'm sure we can figure out what happened here.

It's possible you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out this Support article for more info on how to find the login details for this account. To check whether your subscription was activated for this account, go to your subscription page here.

Let me know how it goes!

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lazarusj · 2025-01-22

Thank you, that was the problem!!

Jose_M · 2025-01-23

Hey @lazarusj!

I'm glad to hear everything's fine now. Make sure to let me know if you have any other questions and have a nice day 🙂

Jose_MSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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