Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
As of 9/29/22 I had brought Spotify Premium 1 month plan for $10 and got my benefits and was charged and I was told that the next time I would be charged was 10/29/22, 4 days later Currently 10/2/22 I no longer have my Premium benefits and I've tried...
PlanFree/PremiumCountryGermanyDevice(iPhone 10)Operating System(iOS 10, Windows 10,etc.) My Question or Issue
Hello,I have a premium account in the UK. I would like to purchase a subscription forma friend in Mexico. Can I do this from my account? Or do I need to create a separate account for them but with my payment details? Thanks
PlanFamilyCountryUSA My Question or IssueI was having bank issues that didn't allow my payment to go through, I corrected the issue but when that happened it switched my family plan out and only charged me for the solo group. I do not want to pay ano...
계획무료/프리미엄국가대한민국 장치삼성 점프 2프랙티스안드로이드 12 내 질문이나확실히 구독취소하고 10번 넘게 확인했는데 오늘 강제로 8.5달러 결제했는데 무조건 구독취소하고 스포티가 강제로 돈 빼돌리네요. 돈을 돌려받거나 취소하고 싶어요. 제발. 오늘 은행 계좌에 2달러가 남아 있습니다. 내 돈을 돌려주세요.
I want to cancel my Spotify premium subscription. But there is no option for cancelling. I used Facebook details to register the account, however that Facebook account does not exist anymore so I cannot login on Spotify.PlanPremiumCountry Device(Huaw...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
it says that I already redeemed that offer, I am eligible for student's premium but I cant reactivate it for some reasons, and I don't know what to do.
I got an email telling me I am going to lose my student discount next month unless I verify I am still a student. I clicked the "reverify now" button on the email and it sent me to my spotify account page. There is nothing on the page that lets me re...
I only do annu and, does Spotify appears not to have one.
.
PlanPremiumUS DeviceiPhone 12Operating Systemlatest iOS My Question or Issue I continue to have issues with ads. I was told before that it was ads within the podcasts, however it is absolutely not. These are listed as "advertisements" and you can "cl...
Bonsoir,J'ai un abonnement Premium Duo mais je souhaite passer à un abonnement Premium Famille mais cela me dit que je dois m'adresser à mon gestionnaire de compte.Comment dois je procéder ?
Fui atualizar o pagamento do meu plano universitário e ao invés de ser debitado o valor de R$9,90 (valor correto), foi debitado o valor de R$19,90 (valor do plano individual premium), no meu cartão de crédito. Como faço para ter a restituição do valo...
PlanFamiliar CountryMéxico DeviceMotorola Edge 20Operating SystemAndroidMy Question or IssueHe tenido el problema este mes de que he pagado dos veces para continuar con mi cuenta premium familiar y aún me aparece en la aplicación una alerta que no se...
I was excited to learn that Spotify brought in a ton of audiobooks. However, I was quickly disappointed to find out that each title has to be purchased. Is there a plan to offer a subscription tier that would allow include all music and audiobooks?
Fiz o compartilhamento do meu plano DOU no entanto não consigo visualizar se a pessoa ainda está utilizando. E não quero ficar perguntando.Como faço para ver este detalhe?
I got a free 3 months from Microsoft rewards but I'm not eligible to use the code so can I give my friend my Spotify free subscription or is that not allowed.
Please provide a email notification a month before a student account is set to expire. You say you do this, but I have NEVER received a notification prior to being charged full price (although I get spammed with security notifications every time I lo...
PlanPremiumCountryUSADevicePC, iPhone 13Operating SystemiOS 16 Beta, Windows 10 My Question or IssueI recently joined a 4 year college, and despite literally being at said college when I tried to set up a student account, SheerID does not recognize m...