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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 1J5efcXgg1uCwNZVgsWk
  • Regular
  • 183326 Views
  • 117 replies
  • 12 likes
  • 183326 Views
  • 117 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20811 Views
  • 28 replies
  • 4 likes
  • 20811 Views
  • 28 replies
  • 4 likes

Superuser Contribution Remove members Eliminar miembro

Hola, Si elimino a un familiar de mi Spotify Premium plan familiar, le llega algun tipo de notificacion? Gracias. ---- Hello, If I remove a family member from my Spotify Premium for family, will this person get notified? Thanks.

  • Casual Listener
  • Hola,   Si elimino a un familiar de mi Spotify Premium plan familiar, le llega algun tipo de notificacion?   Gracias.   ----   Hello,   If I remove a family member ...
  • kkkkkkkkk3
  • Visitor
  • 12982 Views
  • 8 replies
  • 0 likes
  • 12982 Views
  • 8 replies
  • 0 likes

no premium but i have ordered it yesterday.

I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?

  • Visitor
  • I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?
  • Billy-J
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Issue with Spotify Premium While Studying Abroad

I’m facing an issue with my Spotify Premium subscription and could use some advice. I’m studying abroad, and my account is linked to my home country, but I’m streaming from my current country of residence. Since I don’t have a local bank account, I’m...

  • Newbie
  • I’m facing an issue with my Spotify Premium subscription and could use some advice. I’m studying abroad, and my account is linked to my home country, but I’m streaming from my current country of resi...
  • Waiting4help
  • Casual Listener
  • 870 Views
  • 1 replies
  • 3 likes
  • 870 Views
  • 1 replies
  • 3 likes

Superuser Contribution Unable to Make Payments via Airtel in Bangladesh

Plan Premium Country Bangladesh Device (S23 Ultra and PC) Operating System (Android 14 and Windows 11) My Question or Issue I am unable to make payments by Airtel in Bangladesh, which I was previously using successfully. When I enter my Airtel number...

  • Casual Listener
  • Plan Premium Country Bangladesh Device (S23 Ultra and PC) Operating System (Android 14 and Windows 11)   My Question or Issue I am unable to make payments by Airtel in Bangla...
  • Azan3
  • Visitor
  • 1673 Views
  • 6 replies
  • 0 likes
  • 1673 Views
  • 6 replies
  • 0 likes

Impossible to change country AND payment method at the same time

PlanPremiumCountryChileDevice Operating System My Question or IssueI live in Germany since a couple of years but I have always kept paying Spotify with a chilean credit card. That card does not exist any more and therefore I just wanted to start payi...

  • Newbie
  • Plan Premium Country Chile Device   Operating System     My Question or Issue I live in Germany since a couple of years but I have always kept paying Spotify with a chilean c...
  • Cammy9559
  • Visitor
  • 427 Views
  • 2 replies
  • 1 likes
  • 427 Views
  • 2 replies
  • 1 likes

Factuur downloaden?

PlanPremiumCountryNetherlands My Question or IssueWaarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.

  • Newbie
  •   Plan Premium Country Netherlands   My Question or Issue Waarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.
  • woefy
  • Visitor
  • 4321 Views
  • 2 replies
  • 0 likes
  • 4321 Views
  • 2 replies
  • 0 likes

Family account - main account got hacked

PlanPremiumCountryBelgium Device(iPhone 11, Samsung Galaxy 9, Macbook Pro, PC)Operating System(iOS 10, Windows 10,etc.) My Question or IssueWe have a premium account. the main account being the one linked to my partner's mail address. He got hacked a...

  • Visitor
  •   Plan Premium Country Belgium   Device (iPhone 11, Samsung Galaxy 9, Macbook Pro, PC) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue We have a premium a...
  • Maxim
  • Spotify Star
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème abonnement

Bonsoir, ‘je viens de m’enregistrer pour essayer premium personnel à 0€ pendant 2 mois mais après validation du paiement par PayPal je n’ai pas eu mon abonnement premium d’activer. Par contre j’ai été débité 2 fois de 0.01€ par PayPal. Pourriez-vous ...

  • Newbie
  • Bonsoir,  ‘je viens de m’enregistrer pour essayer premium personnel à 0€ pendant 2 mois mais après validation du paiement par PayPal je n’ai pas eu mon abonnement premium d’activer. Par contre ...
  • Vasil
  • Moderator
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

I paid for Student i am getting charged the full amount.

I am a student, I verified I was a student last month, WHY AM I GETTING CHARGED THE FULL AMOUNT?? I was promised the discount but I am getting charged the full amount.

  • Visitor
  • I am a student, I verified I was a student last month, WHY AM I GETTING CHARGED THE FULL AMOUNT?? I was promised the discount but I am getting charged the full amount.
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Free vs duo

I had signed up for Spotify Free for a month to try it, but then my husband purchased the Premium plan, Duo, so I cancelled the free and now I cannot use my email to set up / join on his Duo plan. HELP!!!

  • Casual Listener
  • I had signed up for Spotify Free for a month to try it, but then my husband purchased the Premium plan, Duo, so I cancelled the free and now I cannot use my email to set up / join on his Duo plan.&nb...
  • Maxim
  • Spotify Star
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

I can’t get my premium I paid for

I’m not sure the email is the most recent one I may have 2 accounts

  • Visitor
  • I’m not sure the email is the most recent one I may have 2 accounts
  • Not applicable
  • 1186 Views
  • 4 replies
  • 0 likes
  • 1186 Views
  • 4 replies
  • 0 likes

Two devices, one account?

I'm trying to figure out if there's any way with any subscription to play different music from the same account on two devices simultaneously? Duo looks like you have to set up two different accounts, but I just want my kids to be able to listen to t...

  • Visitor
  • I'm trying to figure out if there's any way with any subscription to play different music from the same account on two devices simultaneously? Duo looks like you have to set up two different accounts...
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Premium Duo after subscribing with an Individual subscription active

Plan - Premium and Premium DuoCountry - IndiaI already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfriend. But as soon as I subscribed, the payment page took ...

mohsinulhaq_0-1642884593008.png mohsinulhaq_1-1642884685671.png
  • Casual Listener
  • Plan - Premium and Premium Duo Country - India I already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfr...
  • Guria
  • Newbie
  • 1196 Views
  • 4 replies
  • 0 likes
  • 1196 Views
  • 4 replies
  • 0 likes

I was about to pay for the premium but the site won't load and its been a trouble for the past 2days

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution En el plan de estudiantes, se debe habilitar el método de pago efectivo

Quiero que se habilite más metodos de pago en el plan de estudiantes, para así poder pagar mi plan, quisiera que habiliten el pago efectivo para poder pagar por ese medio

  • Newbie
  • Quiero que se habilite más metodos de pago en el plan de estudiantes, para así poder pagar mi plan, quisiera que habiliten el pago efectivo para poder pagar por ese medio
  • Ivelina
  • Moderator
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads on the Duo Premium

Plan Premium DuoCountryUSA My Question or Issue My wife and I have a Premium Duo account. I do not hear ads when I listen, but she does. How can I fix this?

  • Visitor
  • Plan   Premium Duo Country USA   My Question or Issue   My wife and I have a Premium Duo account. I do not hear ads when I listen, but she does. How can I fix this?  
  • AlbertoGomC
  • Newbie
  • 576 Views
  • 2 replies
  • 1 likes
  • 576 Views
  • 2 replies
  • 1 likes

Spotify Premium Duo

PlanPremium Duo CountryCanada DeviceiPhone with my Tesla MY Operating SystemiOS 18 My Question or IssueWhy did I see publicity while listening to a Joe Rogan podcast in my Tesla MY with the Premium Tesla internet package ?

  • Music Fan
  •   Plan Premium Duo   Country Canada   Device iPhone with my Tesla MY   Operating System iOS 18   My Question or Issue Why did I see publicity while listening to...
  • rlesperance
  • Music Fan
  • 767 Views
  • 2 replies
  • 0 likes
  • 767 Views
  • 2 replies
  • 0 likes

Change of plans

samsung S23 ultraHave been using premium family gor some time now but needed to change my payment details i have since been put on individual premium and my family cant access tgeir music i have tried to change the plan over but it keeps saying im no...

  • Casual Listener
  • samsung S23 ultra Have been using premium family gor some time now but needed to change my payment details i have since been put on individual premium and my family cant access tgeir music i have tr...
  • Maxim
  • Spotify Star
  • 1427 Views
  • 5 replies
  • 0 likes
  • 1427 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have 59rs for my 4 months premium from my friends gpay and she has cancel

I have paid 59rs for 4 months premium from my friends gpay and she has mistakelly cancelled the autopay so now I'm not able to use premium account, either refund my 59rs or avtive my premium plan

  • Visitor
  • I have paid 59rs for 4 months premium from my friends gpay and she has mistakelly cancelled the autopay so now I'm not able to use premium account, either refund my 59rs or avtive my premium plan
  • Ivelina
  • Moderator
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes