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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72318 Views
  • 25 replies
  • 5 likes
  • 72318 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41972 Views
  • 19 replies
  • 2 likes
  • 41972 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29943 Views
  • 16 replies
  • 3 likes
  • 29943 Views
  • 16 replies
  • 3 likes

Superuser Contribution Brought Premium and after 4 days I don't have it anymore

As of 9/29/22 I had brought Spotify Premium 1 month plan for $10 and got my benefits and was charged and I was told that the next time I would be charged was 10/29/22, 4 days later Currently 10/2/22 I no longer have my Premium benefits and I've tried...

  • Newbie
  • As of 9/29/22 I had brought Spotify Premium 1 month plan for $10 and got my benefits and was charged and I was told that the next time I would be charged was 10/29/22, 4 days later Currently 10/2/22 ...
  • Dian
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution i used a Giftcard, but i didnt get premium

PlanFree/PremiumCountryGermanyDevice(iPhone 10)Operating System(iOS 10, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country Germany Device (iPhone 10) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Paying for a friend abroad

Hello,I have a premium account in the UK. I would like to purchase a subscription forma friend in Mexico. Can I do this from my account? Or do I need to create a separate account for them but with my payment details? Thanks

  • Casual Listener
  • Hello, I have a premium account in the UK. I would like to purchase a subscription forma friend in Mexico. Can I do this from my account? Or do I need to create a separate account for them but with ...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updated payment but changed from Family to single

PlanFamilyCountryUSA My Question or IssueI was having bank issues that didn't allow my payment to go through, I corrected the issue but when that happened it switched my family plan out and only charged me for the solo group. I do not want to pay ano...

  • Newbie
  •   Plan Family Country USA   My Question or Issue I was having bank issues that didn't allow my payment to go through, I corrected the issue but when that happened it switched my fami...
  • Dian
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution I canceled my subscription, but I paid for it myself.

계획무료/프리미엄국가대한민국 장치삼성 점프 2프랙티스안드로이드 12 내 질문이나확실히 구독취소하고 10번 넘게 확인했는데 오늘 강제로 8.5달러 결제했는데 무조건 구독취소하고 스포티가 강제로 돈 빼돌리네요. 돈을 돌려받거나 취소하고 싶어요. 제발. 오늘 은행 계좌에 2달러가 남아 있습니다. 내 돈을 돌려주세요.

  • Visitor
  •   계획 무료/프리미엄 국가 대한민국  장치 삼성 점프 2 프랙티스 안드로이드 12   내 질문이나 확실히 구독취소하고 10번 넘게 확인했는데 오늘 강제로 8.5달러 결제했는데 무조건 구독취소하고 스포티가 강제로 돈 빼돌리네요. 돈을 돌려받거나 취소하고 싶어요. 제발. 오늘 은행 계좌에 2달러가 남아 있습니다...
  • Dian
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot cancel subscription

I want to cancel my Spotify premium subscription. But there is no option for cancelling. I used Facebook details to register the account, however that Facebook account does not exist anymore so I cannot login on Spotify.PlanPremiumCountry Device(Huaw...

  • Visitor
  • I want to cancel my Spotify premium subscription. But there is no option for cancelling. I used Facebook details to register the account, however that Facebook account does not exist anymore so I can...
  • Alex
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant enter account

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Alex
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't subscribe into Student's premium again

it says that I already redeemed that offer, I am eligible for student's premium but I cant reactivate it for some reasons, and I don't know what to do.

  • Visitor
  • it says that I already redeemed that offer, I am eligible for student's premium but I cant reactivate it for some reasons, and I don't know what to do.
  • Elena
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Action required: Don’t lose your Spotify Premium student discount

I got an email telling me I am going to lose my student discount next month unless I verify I am still a student. I clicked the "reverify now" button on the email and it sent me to my spotify account page. There is nothing on the page that lets me re...

  • Visitor
  • I got an email telling me I am going to lose my student discount next month unless I verify I am still a student. I clicked the "reverify now" button on the email and it sent me to my spotify account...
  • Elena
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Is there a yeay Premium Pla .

I only do annu and, does Spotify appears  not to have one.

  • Visitor
  • I only do annu and, does Spotify appears  not to have one.
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium still doesn't work. How to get actual real support from carbon based life form?

PlanPremiumUS DeviceiPhone 12Operating Systemlatest iOS My Question or Issue I continue to have issues with ads. I was told before that it was ads within the podcasts, however it is absolutely not. These are listed as "advertisements" and you can "cl...

  • Casual Listener
  • Plan Premium US   Device iPhone 12 Operating System latest iOS  My Question or Issue   I continue to have issues with ads. I was told before that it was ads within the podcas...
  • Elena
  • Moderator
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changement d'abonnement

Bonsoir,J'ai un abonnement Premium Duo mais je souhaite passer à un abonnement Premium Famille mais cela me dit que je dois m'adresser à mon gestionnaire de compte.Comment dois je procéder ?

  • Visitor
  • Bonsoir, J'ai un abonnement Premium Duo mais je souhaite passer à un abonnement Premium Famille mais cela me dit que je dois m'adresser à mon gestionnaire de compte. Comment dois je procéder ?
  • MihailY
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ressarcimento de valor

Fui atualizar o pagamento do meu plano universitário e ao invés de ser debitado o valor de R$9,90 (valor correto), foi debitado o valor de R$19,90 (valor do plano individual premium), no meu cartão de crédito. Como faço para ter a restituição do valo...

  • Newbie
  • Fui atualizar o pagamento do meu plano universitário e ao invés de ser debitado o valor de R$9,90 (valor correto), foi debitado o valor de R$19,90 (valor do plano individual premium), no meu cartão d...
  • Vasil
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago mensual

PlanFamiliar CountryMéxico DeviceMotorola Edge 20Operating SystemAndroidMy Question or IssueHe tenido el problema este mes de que he pagado dos veces para continuar con mi cuenta premium familiar y aún me aparece en la aplicación una alerta que no se...

  • Visitor
  • Plan Familiar  Country México  Device Motorola Edge 20 Operating System Android My Question or Issue He tenido el problema este mes de que he pagado dos veces para continuar con mi...
  • Dian
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Music and Audiobook Subscription Tier?

I was excited to learn that Spotify brought in a ton of audiobooks. However, I was quickly disappointed to find out that each title has to be purchased. Is there a plan to offer a subscription tier that would allow include all music and audiobooks?

  • Newbie
  • I was excited to learn that Spotify brought in a ton of audiobooks.  However, I was quickly disappointed to find out that each title has to be purchased.  Is there a plan to offer a subscri...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Dúvidas de compartilhamento dou

Fiz o compartilhamento do meu plano DOU no entanto não consigo visualizar se a pessoa ainda está utilizando. E não quero ficar perguntando.Como faço para ver este detalhe?

  • Visitor
  • Fiz o compartilhamento do meu plano DOU no entanto não consigo visualizar se a pessoa ainda está utilizando. E não quero ficar perguntando. Como faço para ver este detalhe?  
  • Bittencourt
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Can I give my Microsoft Spotify premium code to someone else

I got a free 3 months from Microsoft rewards but I'm not eligible to use the code so can I give my friend my Spotify free subscription or is that not allowed.

  • Visitor
  • I got a free 3 months from Microsoft rewards but I'm not eligible to use the code so can I give my friend my Spotify free subscription or is that not allowed.
  • They_call_me_Jack_
  • Visitor
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Provide an email notification a month before a student account expires

Please provide a email notification a month before a student account is set to expire. You say you do this, but I have NEVER received a notification prior to being charged full price (although I get spammed with security notifications every time I lo...

  • Visitor
  • Please provide a email notification a month before a student account is set to expire. You say you do this, but I have NEVER received a notification prior to being charged full price  (although ...
  • Eni
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't activate Student Plan.

PlanPremiumCountryUSADevicePC, iPhone 13Operating SystemiOS 16 Beta, Windows 10 My Question or IssueI recently joined a 4 year college, and despite literally being at said college when I tried to set up a student account, SheerID does not recognize m...

  • Visitor
  • Plan Premium Country USA Device PC, iPhone 13 Operating System iOS 16 Beta, Windows 10   My Question or Issue I recently joined a 4 year college, and despite literally being at said co...
  • Kiril
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes