Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52133 Views
  • 23 replies
  • 4 likes
  • 52133 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32736 Views
  • 19 replies
  • 2 likes
  • 32736 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22064 Views
  • 8 replies
  • 1 likes
  • 22064 Views
  • 8 replies
  • 1 likes

Can I add a free user to a Duo subscription? If so, how. Thanks.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • TreyAnastasio
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Paid for premium mini but hasnt upgraded

PlanPremiumCountryIndiaDeviceSamsung A70Operating SystemAndroid 11 My Question or IssuePaid for Premium mini through Google pay but hasn't upgraded yet. I also haven't received receipt for payment. Help. Thanks *community rock star edit - removed sen...

  • Casual Listener
  • Plan Premium Country India Device Samsung A70 Operating System Android 11   My Question or Issue Paid for Premium mini through Google pay but hasn't upgraded yet. I also haven't receiv...
  • Billy-J
  • Spotify Star
  • 191 Views
  • 3 replies
  • 0 likes
  • 191 Views
  • 3 replies
  • 0 likes

Wrongly charged by support team, need refund.

PlanPremiumCountryIndiaDeviceOne Plus 7T, Thinkstation P330, Ipad Mini, Thinkpad X390, Iphone 11Operating SystemAndroid, iOS, macOS, Windows 10, Linux My Question or IssueWanted to upgrade from Premium individual to Premium duo, error message shown a...

  • Newbie
  • Plan Premium Country India Device One Plus 7T, Thinkstation P330, Ipad Mini, Thinkpad X390, Iphone 11 Operating System Android, iOS, macOS, Windows 10, Linux   My Question or Issue Wan...
  • Billy-J
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change country / payment plan

Hello, I now live in Thailand, but my Spotify account still is set to USA. I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed instructions. I tried to change my payment country to Thailand, no luck...

  • Visitor
  • Hello,   I now live in Thailand, but my Spotify account still is set to USA.  I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed instr...
  • Alex
  • Moderator
  • 647 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 647 Views
  • 3 replies
  • 0 likes

Solved!! Free 3 months of Spotify Premium

Heyy, I got a struggle which I quite don't know how to do it but...I just wanted to know if it was possible to get Free Spotify premium without putting a credit card thing you know. What I mean by that is, I got the Fortnite Club for this month which...

  • Visitor
  • Heyy,  I got a struggle which I quite don't know how to do it but...I just wanted to know if it was possible to get Free Spotify premium without putting a credit card thing you know. What I mean...
  • Billy-J
  • Spotify Star
  • 11472 Views
  • 1 replies
  • 1 likes
  • 11472 Views
  • 1 replies
  • 1 likes

Unable to see Duo menu in Account

Hi,I just changed my plan from Spotify Premium to Spotify Duo but i do not see the the Duo menu in my Spotify account.Could someone please help. Plan : Spotify DuoFree/Premium: PremiumCountry: India Regards,Hiren

  • Visitor
  • Hi, I just changed my plan from Spotify Premium to Spotify Duo but i do not see the  the Duo menu in my Spotify account. Could someone please help.   Plan : Spotify Duo Free/Premium: P...
  • Billy-J
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Combining two Premium accounts into one Duo account

Hey!My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription, then send her the invite to Duo, would this force he...

  • Newbie
  • Hey! My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscriptio...
  • Novy
  • Moderator
  • 22370 Views
  • 10 replies
  • 0 likes
  • Duo
    Premium
    Subscription
  • 22370 Views
  • 10 replies
  • 0 likes

Superuser Contribution My annual premium subscription recently just ended but the yearly option is now unavailable?

PlanPremiumCountryUnited StatesDeviceiPhone XS MaxOperating SystemWindows 10 My Question or IssueI have been a spotify premium subscriber for about 3 ish years now. My yearly premium subscription recently just ended ( yesterday ) and when I went to g...

  • Visitor
  •   Plan Premium Country United States Device iPhone XS Max Operating System Windows 10   My Question or Issue I have been a spotify premium subscriber for about 3 ish years now. M...
  • Alex
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] Unable to find Monthly Postpaid subscriptions

PlanPremiumCountryIndiaDeviceDell Latitude 7310Operating System(Windows 10) My Question or IssueI'm unable to find any Monthly Postpaid subscriptions for Premium accounts wherein the fixed amount gets deducted every month from my Credit Card. All I c...

  • Casual Listener
  • Plan Premium Country India Device Dell Latitude 7310 Operating System (Windows 10)   My Question or Issue I'm unable to find any Monthly Postpaid subscriptions for Premium account...
  • Ajeya
  • Casual Listener
  • 578 Views
  • 6 replies
  • 0 likes
  • 578 Views
  • 6 replies
  • 0 likes

Superuser Contribution Subscription issues

PlanPremiumCountryRussiaMy Question or IssueI bought a family subscription for 269 rubles, but for some reason I bought a single one for 169 rubles. Can I somehow cancel a single subscription, return the money and buy a family one, or can pay extra f...

  • Newbie
  • Plan Premium Country Russia My Question or Issue I bought a family subscription for 269 rubles, but for some reason I bought a single one for 169 rubles. Can I somehow cancel a single subscripti...
  • Jeremy
  • Moderator
  • 456 Views
  • 1 replies
  • 0 likes
  • Premium
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can gift cards be redeemed if you moved to a new country from the one where your account was started

My South African bank is offering gift card/voucher to buy a year Premium Spotify subscription for a discounted rate (12 months for the price of 10). I would like to know if it is still allowed for me to redeem this if my Spotify account was STARTED ...

  • Visitor
  • My South African bank is offering gift card/voucher to buy a year Premium Spotify subscription for a discounted rate (12 months for the price of 10). I would like to know if it is still allowed for m...
  • Jeremy
  • Moderator
  • 463 Views
  • 1 replies
  • 0 likes
  • Gift Card
    how to
    moved country
    redeem
    voucher
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to redeem Flipkart 3 months subscription

PlanFreeCountryIndia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey there, I had made a purchase on flipkart on 21st October 2020 through which i received an of...

  • Visitor
  •   Plan Free Country India  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue He...
  • Ver
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money Deducted from bank account but no premium access

PlanStill free, no premium accessCountryPhilippinesDeviceSamsung S21Operating SystemAndroid 11 My Question or Issue1290php was deducted on my bank account for 1year premium subscription but haven't received premium access. I've tried logging in and o...

  • Visitor
  • Plan Still free, no premium access Country Philippines Device Samsung S21 Operating System Android 11   My Question or Issue 1290php was deducted on my bank account for 1year premium s...
  • Eni
  • Moderator
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Pending Order

Hi, I signed up for a 4 month Premium trial because I found a promotion with Xbox Gamepass Ultimate. I paid through PayPal using a prepaid debit I had linked, and I looked at my prepaid debit card, and there is a pending order/transaction? It has bee...

  • Visitor
  • Hi,   I signed up for a 4 month Premium trial because I found a promotion with Xbox Gamepass Ultimate. I paid through PayPal using a prepaid debit I had linked, and I looked at my prepaid debi...
  • Eni
  • Moderator
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot switch to Premium Duo

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy Note 9Operating SystemAndroid My Question or IssueHi All I have cancelled my premium subscription because i want to switch to Premium Duo. When i try to register for Premium Duo - i click on debit ca...

  • Casual Listener
  • Plan Premium Country South Africa Device Samsung Galaxy Note 9 Operating System Android   My Question or Issue Hi All   I have cancelled my premium subscription because i want t...
  • Jeremy
  • Moderator
  • 396 Views
  • 1 replies
  • 0 likes
  • Premium
  • 396 Views
  • 1 replies
  • 0 likes

Spotify Premium not activating

I bought Spotify Premium Duo, but it still hasn't updated on my Spotify Account page after 24 hours.It still shows my plan as the previous premium plan which I cancelled, to get the new duo plan.When will it update so that i can share the duo invite ...

  • Regular
  • I bought Spotify Premium Duo, but it still hasn't updated on my Spotify Account page after 24 hours. It still shows my plan as the previous premium plan which I cancelled, to get the new duo plan. ...
  • Maxim
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! How can I pay for someone's Spotify Premium membership, who lives in another country?

Plan: PremiumCountry: US and RussiaDevices: iPhones My Question or Issue:I am American, live in the US, and have been a Spotify premium member since pretty much Spotify started. My GF now lives in Moscow for the time being. Since she no longer lives ...

  • Casual Listener
  • Plan: Premium Country: US and Russia Devices: iPhones     My Question or Issue: I am American, live in the US, and have been a Spotify premium member since pretty much Spotify st...
  • Maxim
  • Spotify Star
  • 812 Views
  • 1 replies
  • 0 likes
  • 812 Views
  • 1 replies
  • 0 likes

Changing accounts while having the same subscription

Hi, So I've subscribed to Spotify Premium Student with a spotify account that I linked with my Facebook. However, I have no access to the mail I used on my Facebook. So I was wondering if I could unsubscribe to the spotify premium student that I am u...

  • Visitor
  • Hi,   So I've subscribed to Spotify Premium Student with a spotify account that I linked with my Facebook. However, I have no access to the mail I used on my Facebook. So I was wondering if I ...
  • Billy-J
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Very Inconvenient Ads on Podcasts

PlanPremiumDevicePCOperating SystemLinux My Question or IssueHi. I've read the articles about the possibility of ads on podcasts despite premium membership. This forum post also sums it up well. I realize that content creators would want to increase ...

  • Visitor
  • Plan Premium Device PC Operating System Linux   My Question or Issue Hi. I've read the articles about the possibility of ads on podcasts despite premium membership. This forum post also ...
  • Billy-J
  • Spotify Star
  • 371 Views
  • 1 replies
  • 1 likes
  • 371 Views
  • 1 replies
  • 1 likes

Xbox gamepass "Verify your code"

PlanFreeCountryChileDeviceXbox and pcOperating SystemWindows My Question or IssueSo im trying to get the new spotify premium for free with xbox gamepass offer,but its keeps saying "verify your code" and i dont get any code in my email or on other pla...

  • Casual Listener
  •   Plan Free Country Chile Device Xbox and pc Operating System Windows   My Question or Issue So im trying to get the new spotify premium for free with xbox gamepass offer,but its...
  • Billy-J
  • Spotify Star
  • 946 Views
  • 7 replies
  • 0 likes
  • 946 Views
  • 7 replies
  • 0 likes