Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62451 Views
- 43 replies
- 3 likes
- 62451 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8089 Views
- 23 replies
- 2 likes
- 8089 Views
- 23 replies
- 2 likes
How do I know when I canceled my premium
How do I know if I'm eligible to use the 3 months free campain? It says in the add that you had to have cancelled premium subscription before October 27'th. I know I paid for premium on October 20'th .. But when did I cancel? I can't find any info ab...
- How do I know if I'm eligible to use the 3 months free campain? It says in the add that you had to have cancelled premium subscription before October 27'th. I know I paid for premium on Octob...
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- Roadie
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Oops something went wrong switching to duo
I can log into account, listen to music, use account on different devices, no problems. Currently premium account. Would like to upgrade to duo but every time I click on select plan it goes to the screenshot uploaded. Tried on multiple different devi...
- I can log into account, listen to music, use account on different devices, no problems. Currently premium account. Would like to upgrade to duo but every time I click on select plan it go...
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- Roadie
- 279 Views
- 1 replies
- 0 likes
- 279 Views
- 1 replies
- 0 likes
Payment
PlanPremiumCountryKenyaDevice(Samsung Galaxy A03)Operating System(Android) My Question or IssueA premium payment hust automatically paid itself so, I would like to get a refund I pay the student plan. Is it possible to get a refund.
- Plan Premium Country Kenya Device (Samsung Galaxy A03) Operating System (Android) My Question or Issue A premium payment hust automatically paid itself so, I would like to get a refu...
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- Spotify Star
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
Caanot get premium on android phone
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUK DeviceSamsung Galaxy S22Operating System Android My Question or IssueI have a premium account but it is not ref...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device Samsung Galaxy S22 Operating System...
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- Spotify Star
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Superuser Contribution can only download music in one device
I became Premium a few days ago, but know i learned that i am only able to download my music in one device. For example, i’m logged in on my account in both my phone and my iPad, but i can only download songs on my phone. I don’t understand why this ...
- I became Premium a few days ago, but know i learned that i am only able to download my music in one device. For example, i’m logged in on my account in both my phone and my iPad, but i can only downl...
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- Visitor
- 2504 Views
- 2 replies
- 0 likes
- 2504 Views
- 2 replies
- 0 likes
Annulation abonnement
Bonsoir, je viens d'annuler mon abonnement Spotify Premium mais maintenant je me demande si une fois que mon compte redeviendra gratuit, je pourrais garder mes musiques téléchargées ainsi que les playlists que j'ai moi même crées ou téléchargées.Merc...
- Bonsoir, je viens d'annuler mon abonnement Spotify Premium mais maintenant je me demande si une fois que mon compte redeviendra gratuit, je pourrais garder mes musiques téléchargées ainsi que les pla...
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- Visitor
- 557 Views
- 2 replies
- 0 likes
- 557 Views
- 2 replies
- 0 likes
Subscription
Hi, I would like to cancel my free three month plan the time was up and it charged me today I would like to cancel the payment and get a refund how can I do that? I tried using y’all thing where it says the steps but nowhere does it say cancel plan P...
- Hi, I would like to cancel my free three month plan the time was up and it charged me today I would like to cancel the payment and get a refund how can I do that? I tried using y’all thing where it s...
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- Roadie
- 2162 Views
- 1 replies
- 0 likes
- 2162 Views
- 1 replies
- 0 likes
I can't log into my account
I can’t log into the account on which the subscription is active, because I don’t have access to the email with which I registered and funds continue to be debited from me
- I can’t log into the account on which the subscription is active, because I don’t have access to the email with which I registered and funds continue to be debited from me
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- Roadie
- 135 Views
- 1 replies
- 0 likes
- 135 Views
- 1 replies
- 0 likes
Superuser Contribution Trouble with adding a family member to DUO plan
PlanPremiumCountryKyrgyzstanDeviceiPhone 12 Pro Max My Question or Issue I am trying to add my wife to the duo plan. But even though we both have the exact same address, it keeps on saying that we have different addresses, even going as far as to say...
- Plan Premium Country Kyrgyzstan Device iPhone 12 Pro Max My Question or Issue I am trying to add my wife to the duo plan. But even though we both have the exact same address, i...
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- Moderator
- 197 Views
- 3 replies
- 0 likes
- 197 Views
- 3 replies
- 0 likes
how is possible to pay my subscription annually ?
I want to pay my subscription annually and not same month ?
- I want to pay my subscription annually and not same month ?
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- Spotify Star
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
Transfer subscription from Deutsche Telekom to direct
Plan PremiumCountry GermanyDeviceall My Question or Issuei have an individual premium subscription that I signed up for via Deutsche Telekom (money collected via my phone bill). Now I leave Deutsche Telekom but want to keep my spotify subscription. S...
- Plan Premium Country Germany Deviceall My Question or Issue i have an individual premium subscription that I signed up for via Deutsche Telekom (money collected via my phone bill).&n...
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- Spotify Star
- 195 Views
- 3 replies
- 0 likes
- 195 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Upgrade a 12 month subscription to Duo
I've got a 12 month subscription to Spotify Premium which expires Dec 2020, but I'd like to upgrade this to Spotify Duo. Is it possible to do this? Can I pay the excess (£3.00) monthly or can I only do this once my subscription expires?
- I've got a 12 month subscription to Spotify Premium which expires Dec 2020, but I'd like to upgrade this to Spotify Duo. Is it possible to do this? Can I pay the excess (£3.00) monthly or can I only ...
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- Visitor
- 12733 Views
- 10 replies
- 0 likes
- 12733 Views
- 10 replies
- 0 likes
Can't I pay annually?
Just finished my free trial off and made my first monthly payment by credit card. I prefer to pay annually but can't find that option anywhere on the website. I'm doing all of this on a computer, (not a mobile device)Where is that option??
- Just finished my free trial off and made my first monthly payment by credit card. I prefer to pay annually but can't find that option anywhere on the website. I'm doing all of this on a computer, (no...
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- Spotify Star
- 235 Views
- 3 replies
- 1 likes
- 235 Views
- 3 replies
- 1 likes
Solved!! account for disabled people
You have account for student but you don’t have account for disabled people.
- You have account for student but you don’t have account for disabled people.
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- Spotify Star
- 571 Views
- 3 replies
- 0 likes
- 571 Views
- 3 replies
- 0 likes
Premium Duo Address Error
Please Help. I am not getting lucky to activate the 2nd subscription , we are in the same country and address . Thank you Edgard
- Please Help. I am not getting lucky to activate the 2nd subscription , we are in the same country and address . Thank you Edgard
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- Spotify Star
- 129 Views
- 2 replies
- 0 likes
- 129 Views
- 2 replies
- 0 likes
Gift Spotify premium student.
Hi. I want to gift my son Spotify premium student for a year. Can this be done or will I have to set up a monthly direct debit??? We’re in the UK on ios. thanks.
- Hi. I want to gift my son Spotify premium student for a year. Can this be done or will I have to set up a monthly direct debit??? We’re in the UK on ios. thanks.
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- Spotify Star
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Solved!! Free plan option not showing up
I dont know why but after i used my 1 month free premium trial on spotify, there is no option to cancel premium or go to the free plan.
- I dont know why but after i used my 1 month free premium trial on spotify, there is no option to cancel premium or go to the free plan.
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- Spotify Star
- 330 Views
- 3 replies
- 0 likes
- 330 Views
- 3 replies
- 0 likes
Solved!! Time of billing cycle when to change to duo plan
Hi & thanks in advancePlanPremiumCountryireland Device(iPhone RX Operating System(iOS 17 My Question or IssueI want to change to duo from my premium acc but am I better changing late in my billing cycle or early so it’s more cost effective? thanks
- Hi & thanks in advance Plan Premium Country ireland Device (iPhone RX Operating System (iOS 17 My Question or Issue I want to change to duo from my premium acc but...
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- Spotify Star
- 394 Views
- 3 replies
- 0 likes
- 394 Views
- 3 replies
- 0 likes
Superuser Contribution cant pay premium account
PlanFree/PremiumCountryArgentinaMy Question or IssueSpotify denied my payment : triying to pay with visa card in Argentina:´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Visita nuestra página...
- Plan Free/Premium Country Argentina My Question or Issue Spotify denied my payment : triying to pay with visa card in Argentina: ´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra ...
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- Moderator
- 570 Views
- 9 replies
- 0 likes
- 570 Views
- 9 replies
- 0 likes
Solved!!Superuser Contribution What happens to downloads if I cancel premium
Mainly do I still keep audiobooks that I downloaded?
- Mainly do I still keep audiobooks that I downloaded?
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- Moderator
- 2211 Views
- 3 replies
- 1 likes
- 2211 Views
- 3 replies
- 1 likes