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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4089 Views
  • 23 replies
  • 2 likes
  • 4089 Views
  • 23 replies
  • 2 likes

Superuser Contribution Cancellation

HOW DID I UNSUBSCRIBE I HAVE EMAILED SEVERAL TIMES. I NEED HELP

  • Visitor
  • HOW DID I UNSUBSCRIBE I HAVE EMAILED SEVERAL TIMES. I NEED HELP
  • Yordan
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium stopped 11 days before

Plan: PremiumCountry: Azerbaijan Device(iPhone 13)Operating System(iOS 15,6) I paid the subscription price and then changed the payment method. Then Spotify tried to charge me twice. Today it stopped the premium subscription although it should be 11 ...

  • Visitor
  • Plan: Premium Country: Azerbaijan   Device (iPhone 13) Operating System (iOS 15,6)   I paid the subscription price and then changed the payment method. Then Spotify tried to ch...
  • Yordan
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Family-Abo mit minderjährigen Kindern

Habe das Family-Abo gemacht, damit alle Familienmitglieder unabhängig voneinander die eigene Musik, ect. hören können. Die Familienmitglieder sind aber minderjährige Kinder ohne E-Mailadressen. Wie kann ich sie hinzufügen?

  • Visitor
  • Habe das Family-Abo gemacht, damit alle Familienmitglieder unabhängig voneinander die eigene Musik, ect. hören können. Die Familienmitglieder sind aber minderjährige Kinder ohne E-Mailadressen. Wie k...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago automático de plan

Hola buenas, el día de hoy 7 de junio del 2023 se me realizó el pago automático de mi plan cosa que yo quería cancelar, ya cancele el plan y quiero el reembolso del dinero de plan, como puedo iniciar el proceso ? Muchas gracias Alvaro.

  • Newbie
  • Hola buenas, el día de hoy 7 de junio del 2023 se me realizó el pago automático de mi plan cosa que yo quería cancelar, ya cancele el plan y quiero el reembolso del dinero de plan, como puedo iniciar...
  • Joan
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Ads on premium when playing music

I've had my premium account for about 12 months. Account is still active but started playing ads this week while I'm playing music. Other premium features like selecting songs and skipping still work. PlanPremiumCountryAustralia DevicePixel 4 Operati...

  • Visitor
  • I've had my premium account for about 12 months. Account is still active but started playing ads this week while I'm playing music. Other premium features like selecting songs and skipping still work...
  • Luke
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

i cant cancel my priumium

i cant cancel my priumium

  • Visitor
  • i cant cancel my priumium
  • Maxim
  • Spotify Star
  • 211 Views
  • 3 replies
  • 1 likes
  • 211 Views
  • 3 replies
  • 1 likes

Is there a way to redeem a code without entering credit card info?

PlanFreeCountryUSDevice Operating SystemWindows 11 My Question or IssueI have a 3 month microsoft rewards code I want to use, but I don't have a credit card and can't get one. Is there a way to redeem the code without the credit card and if so how?

  • Newbie
  • Plan Free Country US Device   Operating System Windows 11   My Question or Issue I have a 3 month microsoft rewards code I want to use, but I don't have a credit card and can't ge...
  • Maxim
  • Spotify Star
  • 653 Views
  • 3 replies
  • 0 likes
  • 653 Views
  • 3 replies
  • 0 likes

Annoying premium notification

As I wanted to check if I can use a free premium subscription, I have cancelled my current premium subscription. My premium subscription is active for one more week. Each time I open Spotify (even when playing music and opening Spotify after seconds ...

  • Regular
  • As I wanted to check if I can use a free premium subscription, I have cancelled my current premium subscription. My premium subscription is active for one more week. Each time I open Spotify (even wh...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

repeated password change request

PlanPremiumCountryChileDevicePC HP and Xaomi 12Operating SystemAndroid and Windows 10My Question or IssueFor 2 months I have been asked to change the password of my account. Every 2 weeks. Why is it so repeated?

  • Casual Listener
  • Plan Premium Country Chile Device PC HP and Xaomi 12 Operating System Android and Windows 10 My Question or Issue For 2 months I have been asked to change the password of my account. Every 2...
  • JBG1978
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problems with credit card payment

Hi everybody, first i'm sorry for my english. I have a problem with a credit card payment, in the last months I saw how my payment of the mebrship has been duplicated and also has an extra cost. I don't know how could it be, if somone can help me wit...

  • Newbie
  • Hi everybody, first i'm sorry for my english. I have a problem with a credit card payment, in the last months I saw how my payment of the mebrship has been duplicated and also has an extra cost. I do...
  • Dian
  • Spotify Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Can't change my country (United States of America not available)

PlanPremiumCountryUnited States of AmericaDeviceNitro 5 Ryzen, Pixel 6aOperating SystemAndroid, Windows 11 My Question or IssueHello,I would like to change my account's country (I used to live in Guatemala, but now I live in the United States of Amer...

  • Newbie
  •   Plan Premium Country United States of America Device Nitro 5 Ryzen, Pixel 6a Operating System Android, Windows 11   My Question or Issue Hello, I would like to change my accou...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Payment
    Payment Update
  • 144 Views
  • 1 replies
  • 0 likes

Unable to lig into Premium Duo

Paying for Premiums Duo. Unable to log in. Says I'm don't qualify...

  • Visitor
  • Paying for Premiums Duo. Unable to log in. Says I'm don't qualify...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Change payment details

Hi Spotify community, My credit card details changed and I wanted to update my payment details in Spotify, I updated them. And still the system thinks that I I at trial version and I cannot skip songs and listen to the ads. please advise how I can en...

  • Casual Listener
  • Hi Spotify community,    My credit card details changed and I wanted to update my payment details in Spotify, I updated them. And still the system thinks that I I at trial version and I c...
  • Maxim
  • Spotify Star
  • 129 Views
  • 3 replies
  • 0 likes
  • 129 Views
  • 3 replies
  • 0 likes

Superuser Contribution Redeeming Code

It says my voucher is invalid but I am just using the redemption code now.

  • Visitor
  • It says my voucher is invalid but I am just using the redemption code now.
  • OscarDC
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! if I move to free plan can I keep my playlists

PlanPremium Individual My Question or IssueIf I move to the Free account can I keep my playlists?

  • Newbie
  • Plan Premium Individual   My Question or Issue If I move to the Free account can I keep my playlists?
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Be able to edit playlists on mobile

I'm using Spotify Free on an iPhone 6s, with the recent automatic update. Now, I can no longer view which songs are on one of my playlists. When I select a playlist, it only shows me a Shuffle Play button, an Add Songs button, the names of recent son...

  • Newbie
  • I'm using Spotify Free on an iPhone 6s, with the recent automatic update. Now, I can no longer view which songs are on one of my playlists. When I select a playlist, it only shows me a Shuffle Play b...
  • Faizasyed988
  • Visitor
  • 125 Views
  • 2 replies
  • 0 likes
  • 125 Views
  • 2 replies
  • 0 likes

Duo plan randomly canceled.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a duo plan for over 2 years and today it was randomly canceled. Now I just have a free ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a...
  • Luan
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes