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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

150659 Views

69 replies

10 likes

Premium for Family
  • 150659 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

96434 Views

89 replies

4 likes

  • 96434 Views
  • 89 replies
  • 4 likes

Trial Premium plan lasted under 24hr!

Started a 3 months trial via H&M app, but my Premium status had reversed back to Free plan for in less than a day. All future payment details ented correctly, got email confirmation (see attachment) Plan Premium 3 mth trial Country Uk Device (OnePlus...

Newbie

Started a 3 months trial via H&M app, but my Premium status had reversed back to Free plan for in less than a day. All future payment details ented correctly, got email confirmation (see attachme...

Luan

Spotify Star

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Solved!! Keep downloaded songs after getting back to Spotify Free ?

Hi, I wonder if it's possible to download a playlist during free trial or premium and then keep the downloaded music accessible after the trial has ended or I got back to Spotify free. Thank you in advance.

Casual Listener

Hi, I wonder if it's possible to download a playlist during free trial or premium and then keep the downloaded music accessible after the trial has ended or I got back to Spotify free.  Thank y...

Not applicable

2075 Views

4 replies

0 likes

  • 2075 Views
  • 4 replies
  • 0 likes

Solved!! Spotify charged my card without upgrading my account. (Using PayPal)

I used PayPal to pay to upgrade to a premium account. My account was charged, but no upgrade was issued. After being charged and going back the Spotify payment dashboard, a red banner at the top showed that the payment has failed, despite charging my...

Newbie

I used PayPal to pay to upgrade to a premium account. My account was charged, but no upgrade was issued. After being charged and going back the Spotify payment dashboard, a red banner at the top...

pediacax

Gig Goer

1341 Views

1 replies

0 likes

  • 1341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Air miles Gift cards

PlanFree/PremiumCountryI redeemed my airmiles for 9 $10 gift cards. The first 4 codes went through fine and the last 5 keep giving me an error message saying that I can't redeem them on a premium account. I currently have an individual premium subscr...

Visitor

Plan Free/Premium Country I redeemed my airmiles for 9 $10 gift cards. The first 4 codes went through fine and the last 5 keep giving me an error message saying that I can't redeem them on a premi...

Joan

Moderator

651 Views

1 replies

0 likes

  • 651 Views
  • 1 replies
  • 0 likes

can phone's country settings interfere with DUO plan?

PlanDUOCountryNetherlands DeviceiPhone / Samsung My Question or IssueI want to take the DUO plan with my partner. We live on the same address, but her Phone country setting is not the same as mine and we can't change this for other reasons. She has a...

Visitor

Plan DUO Country Netherlands    Device iPhone / Samsung     My Question or Issue I want to take the DUO plan with my partner. We live on the same address, but her Phone ...

Maxim

Spotify Star

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

abo duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuecan I add another member to my subs. even if the other user is in another country??

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue can I a...

Maxim

Spotify Star

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vivo Spotify Premium

Olá, bom dia! Estou com dificuldades de obter a assinatura do Spotify Premium pela minha operadora Vivo. Poderiam me ajudar?

Visitor

Olá, bom dia! Estou com dificuldades de obter a assinatura do Spotify Premium pela minha operadora Vivo. Poderiam me ajudar? 

Anaalice

Visitor

1447 Views

3 replies

0 likes

  • 1447 Views
  • 3 replies
  • 0 likes

Superuser Contribution use spotify premium code

when using the code for spotify premium it says to contact customer service the code is for egypt my account is set to egypt region same as ip addressPlanPremiumCountryegyptDeviceiphone 11Operating Systemios 18

Visitor

when using the code for spotify premium it says to contact customer service the code is for egypt my account is set to egypt region same as ip address Plan Premium Country egypt Device iphone 1...

Joan

Moderator

854 Views

1 replies

0 likes

  • 854 Views
  • 1 replies
  • 0 likes

Can I change my plan as member of duo plan?

I’m a member of a duo plan with my now ex who is the plan manager and I’d prefer not to have communication with him. I’ve tried to change my plan but I get a message to contact my plan manager…there are no options to change to a free plan only to can...

Visitor

I’m a member of a duo plan with my now ex who is the plan manager and I’d prefer not to have communication with him. I’ve tried to change my plan but I get a message to contact my plan manager…there ...

Bittencourt

Spotify Star

3431 Views

1 replies

0 likes

  • 3431 Views
  • 1 replies
  • 0 likes

Premium duo question

Hi, I have had premium for a while now. 3 days ago I changed my subscription to premium duo and added my husband on. Problem is he wants to listen to a specific audio book, on my phone (iPhone 13) it is included , on his phone (Samsung) it is not inc...

Casual Listener

Hi,  I have had premium for a while now. 3 days ago I changed my subscription to premium duo and added my husband on. Problem is he wants to listen to a specific audio book, on my phone (iPhone...

dudy11

Casual Listener

863 Views

2 replies

0 likes

  • 863 Views
  • 2 replies
  • 0 likes

What are the actual criteria to be eligible for a basic plan in 2025?

I'm currently a Premium Individual subscriber in the US and started with a free trial before now paying the present Premium rate for 1 month. The official FAQ seems to suggest I should be eligible for a comparable basic plan now, though it does not a...

Gig Goer

I'm currently a Premium Individual subscriber in the US and started with a free trial before now paying the present Premium rate for 1 month.  The official FAQ seems to suggest I should be eligi...

Maxim

Spotify Star

1608 Views

1 replies

0 likes

  • 1608 Views
  • 1 replies
  • 0 likes

Why am I still hearing ads and commercials now that I have premium?

I ordered Spotify premium 3 days ago on 9/8/24, but I still hear ads and commercials all the time. When do these ads stop because I thought premium would have no ads?

Visitor

I ordered Spotify premium 3 days ago on 9/8/24, but I still hear ads and commercials all the time. When do these ads stop because I thought premium would have no ads?

goldenlover22222

Visitor

612 Views

2 replies

0 likes

  • 612 Views
  • 2 replies
  • 0 likes

Superuser Contribution Anulé mi suscripción premium y me han cobrado no puedo entrar a mi cuenta n

En el mes de diciembre aproximadamente no recuerdo la fecha exacta anulé la suscripción premium de Spotify se supone que este mes no me cobraban pero me di con la sorpresa que el día de hoy me han descontado de mi tarjeta La suscripción Spotify cance...

Visitor

En el mes de diciembre aproximadamente no recuerdo la fecha exacta anulé la suscripción premium de Spotify se supone que este mes no me cobraban pero me di con la sorpresa que el día de hoy me han de...

AlejaR

Moderator

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to upgrade Spotify plan?

PlanFree/PremiumCountryEnglandDeviceIphone 14 plus/Macbook/IpadOperating SystemNew IOS My Question or IssueWhenever I try to upgrade my Spotify Duo plan to Spotify Family on the app on my phone/laptop it says I need to go online and do it but when I ...

Newbie

Plan Free/Premium Country England Device Iphone 14 plus/Macbook/Ipad Operating System New IOS   My Question or Issue Whenever I try to upgrade my Spotify Duo plan to Spotify Family on ...

Joan

Moderator

742 Views

1 replies

0 likes

  • 742 Views
  • 1 replies
  • 0 likes

update card in nigeria

PlanPremium FamilyCountryNigeriaDevice(Samsung Galaxy S10+)Operating System(Android Oreo) My Question or IssueI have tried more than 6 bank visa card master card and verve card but no one worked and I get this error below.The payment failed. Please t...

Visitor

  Plan Premium Family Country Nigeria Device (Samsung Galaxy S10+) Operating System (Android Oreo)   My Question or Issue I have tried more than 6 bank visa card mas...

peter598philip

Newbie

821 Views

1 replies

0 likes

  • 821 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help adding person to duo plan?

My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account but it always says there is an error so he can’t be...

Visitor

My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account ...

Not applicable

12192 Views

10 replies

0 likes

  • 12192 Views
  • 10 replies
  • 0 likes

Superuser Contribution Multiple payments

PlanFree/PremiumCountryMorocco My Question or IssueMy problem is that when I recently checked my bank account, I noticed that since the beginning of the year, Spotify has been deducting twice each month.

Visitor

  Plan Free/Premium Country Morocco     My Question or Issue My problem is that when I recently checked my bank account, I noticed that since the beginning of the year, Spotify...

Amtab

Casual Listener

770 Views

5 replies

0 likes

  • 770 Views
  • 5 replies
  • 0 likes

Issues with payment duo plan

I wanted to change my payment details since my card expired but the payment is unsuccessful. Can you help?

Visitor

I wanted to change my payment details since my card expired but the payment is unsuccessful. Can you help?

Jose_M

Spotify Star

661 Views

1 replies

0 likes

  • 661 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha de pagamento

Tive Spotify Premium por quase 6 anos e, recentemente, mudei a conta para o Spotify Duo. Um mês o nome da cobrança do Spotify mudou e, para proteger meu cartão, não reconheci a compra. Ao ver que era uma cobrança do Spotify tentei colocar um novo car...

Newbie

Tive Spotify Premium por quase 6 anos e, recentemente, mudei a conta para o Spotify Duo. Um mês o nome da cobrança do Spotify mudou e, para proteger meu cartão, não reconheci a compra. Ao ver que era...

Vasil

Moderator

1133 Views

1 replies

0 likes

  • 1133 Views
  • 1 replies
  • 0 likes

We can´t share the duo account. As if we live in different countries

We live togehter and added the SAME adress, but the system answer is, that we live in different countrys!

Visitor

We live togehter and added the SAME adress, but the system answer is, that we live in different countrys!

Maxim

Spotify Star

3087 Views

11 replies

0 likes

  • 3087 Views
  • 11 replies
  • 0 likes