Help adding person to duo plan?

[New user]

My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account but it always says there is an error so he can’t be added to our account. Is there something else that needs to be done or a reason why an existing account my not be eligible?

[Eni]

Hey there, 

Thanks for reaching out about this and welcome to the Community. 

Just to confirm, does your husband have an active Premium subscription currently? If so, in order to accept the invite you're sending him, he needs to cancel his subscription first by following these steps and wait for his account to revert to the free service. Once his account reverts to the free service, he'll be able to accept your invite. 

If that's not the case, would you mind sending us a screenshot of the error message he's getting? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

Keep us posted on how it goes. 

[nlcowburn]

Hi, if i've already sent my husband an invite to due and he's accepted before he deletes his account, how does it work, do I need to go back and remove the invite, get him to delet his account and then invite him to join the duo membership again? Many thanks

[MihailY]

Hey @nlcowburn,

Thanks for reaching out.

There's no need for your husband to delete his account to join your Premium Duo plan. All he needs to do is open the invite and enter the correct address. 

If he's having trouble with this, please send us a screenshot of the error message he's seeing when he tries to accept the invite.

Cheers,

[laraburkert]

It happened the same to me :/. We entered the exact same address, only one of us has a subscription but still there it always says that it seems that we are not having the same address. 

[MihailY]

Hey @laraburkert,

In this case, we'd suggest updating the address in the manager's account (even if it means re-entering the same one) and making sure that the country settings on both accounts match.

Let us know if that helps.

[New user]

Plan duo

[Arturo27]

Hi Mihail,

I am having the same issue. I have been charged for the duo plan for 2-3 months now but my partner is not able to process the invitation. It does not even ask her for the home address, it just say that it cannot be confirmed that we live in the same address. She was on a family plan earlier, and then went back to free plan, but nothing works. We cannot specify her address on her account info either, there is no option for free accounts to do that it seems. Can you advise?

[Vasil]

Hey @Arturo27,

In this situation I think it'd be best if you contacted our support folks directly! 🙂 
They can take a look at your respective accounts backstage and will be able to help out in case anything is out of order.
Fingers crossed! 

[New user]

J'ai modifié mon premium en duo mais impossible d'associer mon mari et, en +, Spotify a prélevé sur mon compte le premium (10.99) et le duo (15.99) ... !!??

[New user]

I was on a trial for individual and now want to add my husband for the premium duo. How,,,,, not letting me do it. Also want to clear out old playlist, etc and start from scratch, how?