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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5110 Views
  • 23 replies
  • 2 likes
  • 5110 Views
  • 23 replies
  • 2 likes

Hulu not recognizing my premium plan

I've bee. A spotify premium with hulu memebrr for years and suddenly hulu isn't recognizing my membership. No payment methods changed, no plan was changed, it just isn't connecting. PlanPremiumCountryUSDeviceSamsung Galaxy, Xbox, PCOperating System(i...

  • Visitor
  • I've bee. A spotify premium with hulu memebrr for years and suddenly hulu isn't recognizing my membership. No payment methods changed, no plan was changed, it just isn't connecting.     ...
  • Billy-J
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo

My bf and I wanted to join the Spotify duo and share the app. I want to do it asap before I’m charged another month. How do we speak with someone or set this up? Thx.

  • Visitor
  • My bf and I wanted to join the Spotify duo and share the app. I want to do it asap before I’m charged another month. How do we speak with someone or set this up? Thx. 
  • Eni
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant renewed due to a problem.

PlanPremium Individual CountryPhilippines DeviceS22 Ultra Operating SystemAndroid 13 My Question or Issue Why the subscription is not renewed and auto renewed. I can't pay due to problem. (Using GCash)It can't auto renewed due to sim register. Proble...

  • Music Fan
  • Plan Premium Individual   Country Philippines   Device S22 Ultra   Operating System Android 13       My Question or Issue   Why the subscription is ...
  • Yordan
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

do I lose my playlists when being canceled because of apple payment

Spotify cancels my subscription because I chose apple payment in the past and this is no longer supported. A simple change of payment methods is not available for unknown und unexplainable reasons. Do I lose my preferences and playlists when being ca...

  • Newbie
  • Spotify cancels my subscription because I chose apple payment in the past and this is no longer supported. A simple change of payment methods is not available for unknown und unexplainable reasons. D...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! Is my payment automatic?

PlanPremiumCountry Deviceiphone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei don’t know if my payment will come out automatically, I can’t find any pay now button..

  • Newbie
  • Plan Premium Country   Device iphone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i don’t know if my payment will come out automatically...
  • Maxim
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

I can't get premium because I changed accounts

Hi everyone!!! I just recently got this account after deleting an account with premium and it uses the same email and credit card details as the account I had before. I've been wanting to get premium again however it keeps saying like you can't purch...

  • Visitor
  • Hi everyone!!! I just recently got this account after deleting an account with premium and it uses the same email and credit card details as the account I had before. I've been wanting to get premium...
  • Maxim
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

How can i delete account

I lost Access to my e-mail, how do I delete account while I cant even log in or change password. (I logged via Facebook, and my fb account was hacked)

  • Newbie
  • I lost Access to my e-mail, how do I delete account while I cant even log in or change password. (I logged via Facebook, and my fb account was hacked)  
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Premium Duo doesn't work

It is the second time I tried to switch from Premium to Duo Premium to share the account with my girlfriend who lives in the same house with me for 5 years (in Germany). I work in Luxembourg so my payment method is a card issued in Luxembourg. So whe...

  • Casual Listener
  • It is the second time I tried to switch from Premium to Duo Premium to share the account with my girlfriend who lives in the same house with me for 5 years (in Germany). I work in Luxembourg so my pa...
  • Maxim
  • Spotify Star
  • 169 Views
  • 3 replies
  • 1 likes
  • 169 Views
  • 3 replies
  • 1 likes

Superuser Contribution À chaque fois que j'invite ma femme dans l'abo duo, ça fonctionne 24h !

When I invite my wife in the Duo Premium, it only works a few hours and she get free again!I paid for over 3 months Duo for me only. What to do?

  • Visitor
  • When I invite my wife in the Duo Premium, it only works a few hours and she get free again! I paid for over 3 months Duo for me only. What to do?
  • Yordan
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

I want to use a British credit card but I can’t because of my region

I want to pay premium with a British credit card but I can’t because I live in Spain and I can’t change my region to England

  • Visitor
  • I want to pay premium with a British credit card but I can’t because I live in Spain and I can’t change my region to England
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Cannot switch from duo to family

Me and my girlfriend have been using Premium Duo for some years now and we want to switch to Premium Family so that our daughter and son can use their own device and playlist. Somehow the Premium Family doesn't appear in the available subscriptions. ...

  • Visitor
  • Me and my girlfriend have been using Premium Duo for some years now and we want to switch to Premium Family so that our daughter and son can use their own device and playlist. Somehow the Premium Fam...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

what happens to my playlist when I leave premium family?

We are 3 family members but want to continue as 3 individual accounts. If the family admin ends the family subscription, do the members still get their playlists etc.?

  • Visitor
  • We are 3 family members but want to continue as 3 individual accounts. If the family admin ends the family subscription, do the members still get their playlists etc.?
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Probleme d'adresse Spotify Duo

J'essaye de mettre en place un abonnement premium duo avec ma femme mais l'adresse n'est pas reconnue comme étant la même, alors que c'est bien le cas.

  • Visitor
  • J'essaye de mettre en place un abonnement premium duo avec ma femme mais l'adresse n'est pas reconnue comme étant la même, alors que c'est bien le cas.
  • Kiril
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Death in family

Hello. My 2 nieces lost both their parents very tragically. They were on a family plan with their mom. They are now living with us and i want to add them to my family plan. They cannot “switch” accounts because they were on their father’s account and...

  • Visitor
  • Hello. My 2 nieces lost both their parents very tragically. They were on a family plan with their mom. They are now living with us and i want to add them to my family plan. They cannot “switch” accou...
  • AlexKubu
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Superuser Contribution j'ai pris un abonnement premium gratuit pendant 2 mois et j'ai toujours pub

mon compte est bien enregistré avec une gratuité jusqu'au 25 aout et j'ai toujours de la pub en diffusion. Celle de Spotify pour passer au premium et d'autres annonceurs.

  • Visitor
  • mon compte est bien enregistré avec une gratuité jusqu'au 25 aout et j'ai toujours de la pub en diffusion. Celle de Spotify pour passer au premium et d'autres annonceurs.
  • Joan
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Can't switch between Plan Members on Premium Duo

PlanPremium DuoCountryUSADeviceiPhone 13Operating SystemiOS 10My Question or IssueI have my Premium Duo with my mom. When I sign onto Spotify in my phone, it always pulls up her Plan Member profile and I can't figure out how to switch to my own profi...

  • Visitor
  • Plan Premium Duo Country USA Device iPhone 13 Operating System iOS 10 My Question or Issue I have my Premium Duo with my mom. When I sign onto Spotify in my phone, it always pulls up her Pla...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

is there any discount going on to get premium??

there was a discount going on to get 3 months in 9.99$ is that still going on??

  • Visitor
  • there was a discount going on to get 3 months in 9.99$ is that still going on??
  • Billy-J
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Payment issues and location

PlanPremium DuoCountryUkraine /TurkeyDeviceIphone 14 PROOperating System(iOS 16.5.1) My Question or IssueI from Ulraine, I`m live in Turkey now(I heard about change location`s scam but I really stay here, Spotify forced to change the location) and I ...

  • Newbie
  • Plan Premium Duo Country Ukraine /Turkey Device Iphone 14 PRO Operating System (iOS 16.5.1)   My Question or Issue I from Ulraine, I`m live in Turkey now(I heard about change location`...
  • Billy-J
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes