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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76274 Views
  • 27 replies
  • 5 likes
  • 76274 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43376 Views
  • 19 replies
  • 2 likes
  • 43376 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31406 Views
  • 17 replies
  • 3 likes
  • 31406 Views
  • 17 replies
  • 3 likes

Is there a way to redeem a code without entering credit card info?

PlanFreeCountryUSDevice Operating SystemWindows 11 My Question or IssueI have a 3 month microsoft rewards code I want to use, but I don't have a credit card and can't get one. Is there a way to redeem the code without the credit card and if so how?

  • Newbie
  • Plan Free Country US Device   Operating System Windows 11   My Question or Issue I have a 3 month microsoft rewards code I want to use, but I don't have a credit card and can't ge...
  • Maxim
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

How to cancel Premium Duo ?

Plan Premium Duo Country UKDevice All of them Operating System N\AMy Question or IssueHow do I cancel Premium Duo keeping Premium, seemingly you're giving me the option to only go back to Free which I don't want to do, I just want to drop the Duo par...

  • Casual Listener
  • Plan Premium Duo  Country UK Device All of them  Operating System N\A My Question or Issue How do I cancel Premium Duo keeping Premium, seemingly you're giving me the op...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just reactivated my Spotify on my desktop computer. It has an old email

I tried to put in my email address and it says it is already taken. I have my music library on my phone and not sure why the desk top haas an old email.

  • Visitor
  • I tried to put in my email address and it says it is already taken. I have my music library on my phone and not sure why the desk top haas an ol d email.
  • AlejaR
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution cuando me pidió cambiar la ubicación de la cuenta me dejo sin premium

Cuando intente acceder a spotify con mi cuenta me pedía que cambie la ubicación desde spotify.com , cuando lo hice y accedí la cuenta ya no teni premium el cual pague por 3 meses

  • Visitor
  • Cuando intente acceder a spotify con mi cuenta me pedía que cambie la ubicación desde spotify.com , cuando lo hice y accedí la cuenta ya no teni premium el cual pague por 3 meses
  • AlejaR
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium

PlanPremiumCountry: Bangladesh My Question or IssueCan I buy the Spotify premium with BDT Currency Card?

  • Visitor
  • Plan Premium Country: Bangladesh   My Question or Issue Can I buy the Spotify premium with BDT Currency Card?
  • AlejaR
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get Spotify Birthday Premium

HelloI live in South Korea.While reading on the Spotify community today, I noticed that someone had received a Spotify birthday premium.The questions are as follows.1. Can I also get a birthday premium if I live in South Korea?2. Will Spotify contact...

  • Casual Listener
  • Hello I live in South Korea. While reading on the Spotify community today, I noticed that someone had received a Spotify birthday premium. The questions are as follows. 1. Can I also get a birthd...
  • Isgaverno
  • Casual Listener
  • 818 Views
  • 3 replies
  • 0 likes
  • 818 Views
  • 3 replies
  • 0 likes

After renewing Premium how can I move it to the next billing date?

I recently renewed my Spotify Premium to Duo Premium a few days before the next billing date. Since I already purchase the plan I don't want to have to pay for it again.

  • Visitor
  • I recently renewed my Spotify Premium to Duo Premium a few days before the next billing date. Since I already purchase the plan I don't want to have to pay for it again.
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've bought the Premium Duo but it doesn't change it says individual

I've bought the Premium Duo but it doesn't change it says individual, i wanted to invite a friend but it still says that i have individual subscription, what should i do now?

  • Visitor
  • I've bought the Premium Duo but it doesn't change it says individual, i wanted to invite a friend but it still says that i have individual subscription, what should i do now?
  • AlejaR
  • Moderator
  • 165 Views
  • 5 replies
  • 0 likes
  • 165 Views
  • 5 replies
  • 0 likes

Superuser Contribution Subscription

Plan: Spotify premium Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I canceled my spotify premium but I just got a notification from my bank ...

  • Visitor
  • Plan: Spotify premium  Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Que...
  • Not applicable
  • 164 Views
  • 3 replies
  • 0 likes
  • 164 Views
  • 3 replies
  • 0 likes

I have a question about duo plan

My Question or IssueMe and my sister share the dúo plan, but we missed the payment due and she had to re-send me the invitación but when I opened it, it didn’t let me asóciate my account to the premium plan, stating I’m only able to join another pers...

  • Visitor
  •   My Question or Issue Me and my sister share the dúo plan, but we missed the payment due and she had to re-send me the invitación but when I opened it, it didn’t let me asóciate my account to...
  • Maxim
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Solved!! Complicated Plans

Recently, I got kicked out of the Premium Family Plan.So my boyfriend, who's a Premium Individual User asked me to join him in a Duo Plan.I just knew later on that I can't join him coz apparently you only join a Premium plan once every 12 months (UGH...

  • Regular
  • Recently, I got kicked out of the Premium Family Plan. So my boyfriend, who's a Premium Individual User asked me to join him in a Duo Plan. I just knew later on that I can't join him coz apparently...
  • Maxim
  • Spotify Star
  • 252 Views
  • 10 replies
  • 0 likes
  • 252 Views
  • 10 replies
  • 0 likes

I just got charged for premium and won’t be using it anymore. Is it possible to get a refund?

PlanPremium to freeCountryUnited StatesDeviceiPhone SE 2020Operating SystemiOS My Question or IssueI just got charged for Spotify premium, but I only wanted to try out the Free Trial, and yesterday I got charged for premium because the trial ended. I...

  • Newbie
  • Plan Premium to free Country United States Device iPhone SE 2020 Operating System iOS   My Question or Issue I just got charged for Spotify premium, but I only wanted to try out the Fr...
  • Bittencourt
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

I was kicked out of the premium plan

I was kicked out of the premium plan. We changed our home address. My family member head changed the address on his end. I did the same, but I am not part of his family plan anymore. Can you please help to restore me into his family plan?

  • Visitor
  • I was kicked out of the premium plan. We changed our home address. My family member head changed the address on his end. I did the same, but I am not part of his family plan anymore. Can you please h...
  • Bittencourt
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card for 3 months doesn't redeem, customer service not working

3 days ago I bought a 30€ gift card, all letters and numbers are correct but when I try to redeem it says there's a problem. It doesn't say it isn't activated, nor redeemed, just an error. When I click the link to customer service, I get a 404 eror p...

  • Casual Listener
  • 3 days ago I bought a 30€ gift card, all letters and numbers are correct but when I try to redeem it says there's a problem. It doesn't say it isn't activated, nor redeemed, just an error. When I cli...
  • Dian
  • Moderator
  • 196 Views
  • 3 replies
  • 0 likes
  • 196 Views
  • 3 replies
  • 0 likes

Superuser Contribution Automatically renewed to premium Duo

I went to enter a new payment method to keep my premium individual (1 person, as it's always been).It auto-renewed to premium duo and charged me on the spot. I've never lived with a partner. I had to go back into my settings, change to individual, an...

  • Visitor
  • I went to enter a new payment method to keep my premium individual (1 person, as it's always been). It auto-renewed to premium duo and charged me on the spot. I've never lived with a partner. I had ...
  • Lyubka
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Not able to buy spotify premium

Whenever I try to buy Spotify premium, I enter my address and it keeps saying "enter a valid address". I have tried everything, different browser, incognito, different device, and nothing works, I tried entering a different address of somewhere nearb...

  • Newbie
  • Whenever I try to buy Spotify premium, I enter my address and it keeps saying "enter a valid address". I have tried everything, different browser, incognito, different device, and nothing works, I tr...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Serving ads to Premium customers

In an effort to avoid all the push notification advertising I receive despite having a paid account, I've disabled all push notification. Now I'm seeing ads asking me to turn the notifications back on! I don't see how this is "ad free music listening...

Screenshot_20221122-073348_Fastmail.png
  • Casual Listener
  • In an effort to avoid all the push notification advertising I receive despite having a paid account, I've disabled all push notification.   Now I'm seeing ads asking me to turn the notificatio...
  • HellishAbyss
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • advertising
    Premium
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague individual por error y no familiar

Pague por error un año de plan individual pero en realidad quiero plan familiar, como puedo realizar el cambio pagando la diferencia?PlanIndividualCountryMexico

  • Visitor
  • Pague por error un año de plan individual pero en realidad quiero plan familiar, como puedo realizar el cambio pagando la diferencia? Plan Individual Country Mexico  
  • OscarDC
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Don't lose your offline music. Update your payment details ASAP to keep your music

I paid for duo premium plan and I'm a plan member not a manger. The red banner saying "Don't lose your offline music. Did you know that's Premium feature? Update your payment details ASAP to keep your music" always shows up since I started duo premiu...

  • Visitor
  • I paid for duo premium plan and I'm a plan member not a manger. The red banner saying "Don't lose your offline music. Did you know that's Premium feature? Update your payment details ASAP to keep you...
  • Lyubka
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes