Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62577 Views
- 43 replies
- 3 likes
- 62577 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8119 Views
- 23 replies
- 2 likes
- 8119 Views
- 23 replies
- 2 likes
Why am i getting full screen pop up ads if i'm a premium member?
every time i open the app i get full screen popup ads now. when did premium remove the ad free part of the subscription? is this a bug or did spotify change their premium features?
- every time i open the app i get full screen popup ads now. when did premium remove the ad free part of the subscription? is this a bug or did spotify change their premium features?
-
-
- Spotify Star
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Superuser Contribution Can't upgrade to Premium with a Debitcard from Raiffeisenbank
I got a Notifaction a few weeks a go that Spotify can't take money from my account (it has enough money on it), so I think it will resolve itself. It didn't, the last debit was in September. I even tried create a new account, it still doesn't work. I...
- I got a Notifaction a few weeks a go that Spotify can't take money from my account (it has enough money on it), so I think it will resolve itself. It didn't, the last debit was in September. I even t...
-
-
- Moderator
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Superuser Contribution Me están cobrando 2 planes uno de 129 y otro de 169
Me cobran 2 cunetas una de 129 y otra de 169 y la de 129 ya no la uso
- Me cobran 2 cunetas una de 129 y otra de 169 y la de 129 ya no la uso
-
-
- Moderator
- 113 Views
- 1 replies
- 0 likes
- 113 Views
- 1 replies
- 0 likes
Superuser Contribution help
my spotify payment declined because i didn’t have enough money! now i lost my premium, will it automatically take my money and renew or do i have to do something???
- my spotify payment declined because i didn’t have enough money! now i lost my premium, will it automatically take my money and renew or do i have to do something???
-
-
- Moderator
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Solved!! Adress not found
My adress in Thailand is very special but Spotify say always not foundI just upgrade to premium duo
- My adress in Thailand is very special but Spotify say always not found I just upgrade to premium duo
-
-
- Spotify Star
- 154 Views
- 3 replies
- 0 likes
- 154 Views
- 3 replies
- 0 likes
Volume turns to zero suddenly after a song's first several seconds.
This problem started once I subscribed to Premium. Now, either in web or windows download, a song will play for 9 seconds then it cuts the volume to about 2% volume for a few more seconds. It still is "playing", as I see the time advancing. If I disa...
- This problem started once I subscribed to Premium. Now, either in web or windows download, a song will play for 9 seconds then it cuts the volume to about 2% volume for a few more seconds. It still i...
-
- 104 Views
- 0 replies
- 0 likes
- 104 Views
- 0 replies
- 0 likes
Is Hulu (with ads) included with Spotify Premium, even for non-students?
I've had Spotify Premium for years now, and I recently signed up for Hulu so I could watch the new season of Shoresy. I went to cancel Hulu once I finished the season, but I got stuck in an endless loop that ultimately wouldn't allow me to me cancel....
- I've had Spotify Premium for years now, and I recently signed up for Hulu so I could watch the new season of Shoresy. I went to cancel Hulu once I finished the season, but I got stuck in an endless l...
-
-
- Spotify Star
- 953 Views
- 3 replies
- 0 likes
- 953 Views
- 3 replies
- 0 likes
Solved!! Payment not update
I you start the premium DuoI put in my Details from the CCHere in Thailand the 189thb are paid from my account, but in Spotify I found not payd
- I you start the premium Duo I put in my Details from the CC Here in Thailand the 189thb are paid from my account, but in Spotify I found not payd
-
-
- Spotify Star
- 135 Views
- 1 replies
- 0 likes
- 135 Views
- 1 replies
- 0 likes
Superuser Contribution Cancelé el plan premium individual hace dos meses y se me sigue cobrando
Cancelé el plan premiun desde hace dos o tres meses y aún se me sigue cobrando, ya di seguimiento a los pasos que vienen en la pagina y aún así se sigue cobrando.
- Cancelé el plan premiun desde hace dos o tres meses y aún se me sigue cobrando, ya di seguimiento a los pasos que vienen en la pagina y aún así se sigue cobrando.
-
-
- Moderator
- 130 Views
- 1 replies
- 0 likes
- 130 Views
- 1 replies
- 0 likes
Solved!! Duo upgrade wont access partners address
My Question or IssueI just upgraded to a duo plan but it won't accept my partners address even though its the same as mine. It just says 'you have to live at the same address', which we do. Pls help as this is super frustrating. Thanks
- My Question or Issue I just upgraded to a duo plan but it won't accept my partners address even though its the same as mine. It just says 'you have to live at the same address', which we do. Pls hel...
-
-
- Spotify Star
- 222 Views
- 5 replies
- 0 likes
- 222 Views
- 5 replies
- 0 likes
Not able to login into premium account using phone number and money is deducting
PlanPremiumCountryIndiaDeviceOne plus Operating SystemAndroid My Question or IssueSpotify is not letting me login into my premium account which is connected to my phone number and moreover they are deducting money for the subscription on regular basi...
- Plan Premium Country India Device One plus Operating System Android My Question or Issue Spotify is not letting me login into my premium account which is connected to my ...
-
-
- Spotify Star
- 237 Views
- 1 replies
- 0 likes
- 237 Views
- 1 replies
- 0 likes
Premium, still get commercials
PlanPremiumCountryNetherlands Devicesamsung galaxy and PC My Question or IssueI have a premium account and yet Im STILL getting my podcasts and music randomly interupted by commercials. I got the premium account to get rid of that. How can I stop it?
- Plan Premium Country Netherlands Device samsung galaxy and PC My Question or Issue I have a premium account and yet Im STILL getting my podcasts and music randomly interu...
-
-
- Visitor
- 185 Views
- 2 replies
- 2 likes
- 185 Views
- 2 replies
- 2 likes
Superuser Contribution Me di de baja en el plan familiar y me cambie al plan gratuito....y quiero
Quiero regresar al plan familiar porque me lo siguen cobrando y no puedo hacer el cambio sin que me quieran volver a cobrar
- Quiero regresar al plan familiar porque me lo siguen cobrando y no puedo hacer el cambio sin que me quieran volver a cobrar
-
-
- Moderator
- 102 Views
- 1 replies
- 0 likes
- 102 Views
- 1 replies
- 0 likes
Not able to remove payment method
I've just cancelled my subscription, and I have spotify premium until 19.11.2023, but after I click on switch plan, I wasn't able to remove my card details, because it disappeared from the payment methods.I clicked on continue using premium and my ca...
- I've just cancelled my subscription, and I have spotify premium until 19.11.2023, but after I click on switch plan, I wasn't able to remove my card details, because it disappeared from the payment me...
-
-
- Spotify Star
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Superuser Contribution We are a premium user but i am still getting ads.
Dear Support Team,We have a premium account but it is showing free account and while playing music it is giving ads in between. Please if this issue can be resolved.
- Dear Support Team, We have a premium account but it is showing free account and while playing music it is giving ads in between. Please if this issue can be resolved.
-
-
- Moderator
- 176 Views
- 2 replies
- 2 likes
- 176 Views
- 2 replies
- 2 likes
Superuser Contribution It is impossible for my Duo partner to choose the same address. Why?
I had to renew my Duo Subscription due to the loss of my credit card. I wanted to add my son as previously but did not succeed. When he writes our address exactly the same, it says that this is not the right one.
- I had to renew my Duo Subscription due to the loss of my credit card. I wanted to add my son as previously but did not succeed. When he writes our address exactly the same, it says that this is not t...
-
-
- Moderator
- 135 Views
- 1 replies
- 0 likes
- 135 Views
- 1 replies
- 0 likes
Superuser Contribution Re: Пробемы с платежом.(Payment breaks.)
Здравствуйте, помогите пожалуйста Я оплатила подписку в этом месяце, с карты у меня списали деньги. Но сегодня пришло что платеж не прошел у них, что мне делать?
- Здравствуйте, помогите пожалуйста Я оплатила подписку в этом месяце, с карты у меня списали деньги. Но сегодня пришло что платеж не прошел у них, что мне делать?
-
-
- Moderator
- 115 Views
- 1 replies
- 0 likes
- 115 Views
- 1 replies
- 0 likes
Superuser Contribution Bluelight 3 months free
PlanPremiumCountryuk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy Bluelight app offers 3 months free premium on Spotify but when I click the link it asks for a...
- Plan Premium Country uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue my Bluel...
-
-
- Visitor
- 3710 Views
- 7 replies
- 0 likes
- 3710 Views
- 7 replies
- 0 likes
Superuser Contribution No puedo accesar a premium
Me siguen haciendo el cargo pero con mi cuenta aparece como versión gratis
- Me siguen haciendo el cargo pero con mi cuenta aparece como versión gratis
-
-
- Moderator
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
Issue with changing country, payment address and adding family member for Duo Account
Duo Plan Help PlanPremiumCountryGermany (I moved from USA to Germany)DeviceMacbook Air My Question or IssueMy partner and I live together and I'm trying to give him access via Duo. When I try to change my country, payment and address - it does not wo...
- Duo Plan Help ❗ Plan Premium Country Germany (I moved from USA to Germany) Device Macbook Air My Question or Issue My partner and I live together and I'm trying to give him acces...
-
-
- Spotify Star
- 180 Views
- 3 replies
- 0 likes
- 180 Views
- 3 replies
- 0 likes