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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14861 Views
  • 27 replies
  • 2 likes
  • 14861 Views
  • 27 replies
  • 2 likes

Unable to use free subscription plan given by Microsoft

Hi All, I am unable to use free subscription plan which I received from Microsoft. When I am entering voucher code it's shows me eror. Hopefully I can attach the screenshot if I have.

  • Visitor
  •   Hi All, I am unable to use free subscription plan which I received from Microsoft. When I am entering voucher code it's shows me eror. Hopefully I can attach the screenshot if I have.
  • Bittencourt
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Hace un mes borre mi tarjeta pero me siguen cobrando no es justo

Borre mi tarjeta hace un mes atrás y me sigue saliendo y voy al menú de borrar y sale que ya no hay pero sin embargo me cobraron hoy día, no es justo señores!!!!!

  • Visitor
  • Borre mi tarjeta hace un mes atrás y me sigue saliendo y voy al menú de borrar y sale que ya no hay pero sin embargo me cobraron hoy día, no es justo señores!!!!!
  • Anyk17
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

porque no reconocieron el pago premium ?

el 24 marzo 2024 pague 1 premium individual número de pedido y sigo escuchando anuncios. como si fuera un plan gratis

  • Visitor
  • el 24 marzo 2024 pague 1 premium individual número de pedido  <Snip - Moderator Edit> y sigo escuchando anuncios. como si fuera un plan gratis
  • Anyk17
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Spotify emailed me offer to try Duo free for 2 months but now emailed me offer ending after 1 month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify offered me Duo for 2 months free, but just emailed me offer is ending in 1 week (whi...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify ...
  • Jose_M
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

I have paid for three months of individual subscription, but it is not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo: Address verification and region switching failed

PlanPremium/Premium DuoCountryNetherlands My Question or IssueMy Spotify account is in the Netherlands, and I have recently moved to Germany. I switched my Premium subscription to Premium Duo to share with my friend with a German Spotify account livi...

  • Casual Listener
  • Plan Premium/Premium Duo Country Netherlands   My Question or Issue My Spotify account is in the Netherlands, and I have recently moved to Germany. I switched my Premium subscription to Pr...
  • Ivelina
  • Moderator
  • 2669 Views
  • 7 replies
  • 0 likes
  • 2669 Views
  • 7 replies
  • 0 likes

Superuser Contribution Conflicting price on subscription purchase page

Trying to use a returning customer free trial, I'm on the payment page in my web browser. The description of the plan at the top of the page says: $0.00 for 1 month. Only $11.99 + tax / month after 1 month trial. You won't be charged until Jul 22, 20...

  • Casual Listener
  • Trying to use a returning customer free trial, I'm on the payment page in my web browser.   The description of the plan at the top of the page says: $0.00 for 1 month. Only $11.99 + tax / mont...
  • AlejaR
  • Moderator
  • 404 Views
  • 2 replies
  • 0 likes
  • 404 Views
  • 2 replies
  • 0 likes

Changed credit card payment details and ended with wrong plan renewal

PlanPremium FamilyCountryAustraliaDeviceiPhone 14Operating SystemiOS 10 My Question or IssueI logged into account and changed the credit card details. I have been subscribing to Premium Family previously. Later in the day received email that I and th...

  • Visitor
  • Plan Premium Family Country Australia Device iPhone 14 Operating System iOS 10   My Question or Issue I logged into account and changed the credit card details. I have been subscribing...
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Household member unable to join duo plan

I have purchased a duo plan but when my partner uses the link to join, it says we need to live at the same address (which we do) and we are unable to proceed. My original account was set up in Australia but now I live in Indonesia. The account addres...

  • Visitor
  • I have purchased a duo plan but when my partner uses the link to join, it says we need to live at the same address (which we do) and we are unable to proceed. My original account was set up in Austra...
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Annual Spotify Plan for India for Premium individual

PlanPremium IndividualCountryindiaDevice(iPhone 14 Pro)Operating System(iOS) My Question or IssueLast year I purchased an annual Premium individual plan. I am looking for the same this year. I am unable to find it

  • Visitor
  • Plan Premium Individual Country india Device (iPhone 14 Pro) Operating System (iOS)   My Question or Issue Last year I purchased an annual Premium individual plan. I am looking for the...
  • Maxim
  • Spotify Star
  • 692 Views
  • 1 replies
  • 0 likes
  • 692 Views
  • 1 replies
  • 0 likes

Cant downgrade my Premium Duo to Premium

Title said it allwhy cant i downgrade my premium DUO to a Normal Premium. Why the option is not there, i see all other option (student, etc..)

  • Visitor
  • Title said it all why cant i downgrade my premium DUO to a Normal Premium.  Why the option is not there, i see all other option (student, etc..)     
  • Billy-J
  • Spotify Star
  • 1709 Views
  • 4 replies
  • 2 likes
  • Account
    Premium
  • 1709 Views
  • 4 replies
  • 2 likes

Hey Spotify, change your Premium "advertising page" or you SHOULD get SUED.

This is the screenshot I got from visiting https://www.spotify.com/us/premium/You don't list everything that's included in the "Basic Individual" account because you want to TRICK PEOPLE into thinking that they're LOSING at least SOME the abilities t...

2024-06-21 11_47_51-Spotify Premium - Spotify (US) — Mozilla Firefox.png 2024-06-21 11_56_54-Spotify — Mozilla Firefox.png
  • Casual Listener
  • This is the screenshot I got from visiting https://www.spotify.com/us/premium/ You don't list everything that's included in the "Basic Individual" account because you want to TRICK PEOPLE into thi...
  • Spotoncat
  • Visitor
  • 428 Views
  • 5 replies
  • 1 likes
  • 428 Views
  • 5 replies
  • 1 likes

Playing Separate Content on 2 devices simultaneously - premium duo plan?

PlanPremium DuoCountryUSADevice(2) iPhone 14's Operating SystemCurrent up to date IOS My Question or IssueIs it possible to play different content at the same time on two separate iPhones under with the Premium Duo subscription? If not under this sub...

  • Newbie
  •   Plan Premium Duo Country USA Device (2) iPhone 14's  Operating System Current up to date IOS   My Question or Issue Is it possible to play different content at the same ti...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Can I convert my Family plan to Duo without losing playlists?

I currently have a Family plan but it's just me and my dad, so I want to convert to Duo instead. But I'm worried about whether or not his playlists will migrate over to the new Duo plan since it seems I'd have to re-invite him to the new plan? Not su...

  • Casual Listener
  • I currently have a Family plan but it's just me and my dad, so I want to convert to Duo instead. But I'm worried about whether or not his playlists will migrate over to the new Duo plan since it seem...
  • kimberlyroberts71
  • Casual Listener
  • 14959 Views
  • 9 replies
  • 0 likes
  • 14959 Views
  • 9 replies
  • 0 likes

Superuser Contribution How do I apply gift cards to a Premium Individual Account?

I have a Premium Individual account. When I try to redeem my gift cards it says that the premium code is not available for use on this type of account subscription. Everything indicates this is the type of account gift/promo cards can be used on. I'v...

  • Visitor
  • I have a Premium Individual account. When I try to redeem my gift cards it says that the premium code is not available for use on this type of account subscription. Everything indicates this is the t...
  • Susan_GP
  • Moderator
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

Premium duo vs basic duo

I have premium duo today. Does basic duo also have ad-free music? I don’t listen to audio books so premium duo doesn’t seem like it’d be worth the extra $2/month

  • Newbie
  • I have premium duo today. Does basic duo also have ad-free music?   I don’t listen to audio books so premium duo doesn’t seem like it’d be worth the extra $2/month
  • nycdrea
  • Regular
  • 7959 Views
  • 3 replies
  • 5 likes
  • 7959 Views
  • 3 replies
  • 5 likes

Why is the 15 free hours of audiobooks not working for me?

I received noticed that plan members of premium family plans get 15 free hours a month of audiobooks. However, when I go to choose titles they are showing as locked as if I have to pay for them. Are you able to advise how to utilize the free 15 hours...

  • Visitor
  • I received noticed that plan members of premium family plans get 15 free hours a month of audiobooks. However, when I go to choose titles they are showing as locked as if I have to pay for them. Are ...
  • LostPenguinGirl
  • Visitor
  • 3861 Views
  • 8 replies
  • 0 likes
  • 3861 Views
  • 8 replies
  • 0 likes

By individual premium and it doesn’t show on the app

I bought individual premium plan on Spotify website and when I go to the app, it says I have a free plan.

  • Casual Listener
  • I bought individual premium plan on Spotify website and when I go to the app, it says I have a free plan.
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes