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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129079 Views

69 replies

9 likes

Premium for Family
  • 129079 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57655 Views

87 replies

4 likes

  • 57655 Views
  • 87 replies
  • 4 likes

Plan member can't join family plan after changing plan manager

PremiumFamily PlanCountry Zambia Hi, one of our members is being blocked from joining our Spotify Family Plan because of the 12-month rule. But they are trying to rejoin the same household-only the plan manager has changed. This isn't a new family, j...

Visitor

  Premium Family Plan Country Zambia   Hi, one of our members is being blocked from joining our Spotify Family Plan because of the 12-month rule. But they are trying to rejoin the same...

Billy-J

Spotify Star

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

cannot access spotify premium 1 month free trial which didnt expire yet

its been only 1 day since i signed up for this free trial and i used it, but now suddenly i cannot access spotify premium. The trial says 1 month , but its only been a day.

Visitor

its been only 1 day since i signed up for this free trial and i used it, but now suddenly i cannot access spotify premium. The trial says 1 month , but its only been a day.

Billy-J

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Payment charged before the presumed date

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Can't accept Premium Duo subscription

I am trying to join my fiance's premium duo subscription. Our addresses in the account are the exact same (we live together), and he typed in the correct address when signing up for the account. Every single time I try to accept & join, I get an erro...

Visitor

I am trying to join my fiance's premium duo subscription. Our addresses in the account are the exact same (we live together), and he typed in the correct address when signing up for the account. Ever...

ribezaz

Spotify Star

256 Views

1 replies

2 likes

  • 256 Views
  • 1 replies
  • 2 likes

"See all plans" empty

I recently updated payment method (a card had expired, I added a new one via google) and somehow in the process spotify had canceled my family subscription, so now I'm on Premium Individual. I want to get back to Family, but when I tap "See all plans...

Visitor

I recently updated payment method (a card had expired, I added a new one via google) and somehow in the process spotify had canceled my family subscription, so now I'm on Premium Individual. I want t...

Billy-J

Spotify Star

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Subscription Issue On Airtel sim (Bangladesh)

PlanPremium Family Plan CountryBangladesh My Question or IssueI am A spotify premium user for couple of months, iIbought it first by airtel sim and It was fine till today , I am trying to buy spotify but i did not recive the verification code by spot...

Casual Listener

Plan Premium Family Plan  Country Bangladesh   My Question or Issue I am A spotify premium user for couple of months, iIbought it first by airtel sim and It was fine till today , I am...

MattSuda

Spotify Star

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

puedo usar premium en México y Estados Unidos conmi teléfono?

quiero pagar Spotify premium en México pero viajo a Estados Unidos tambien puedo usarlo en Estados Unidos con cuenta de México?

Visitor

quiero pagar Spotify premium en México pero viajo a Estados Unidos tambien puedo usarlo en Estados Unidos con cuenta de México?

AdamDamon

Community Legend

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution We are from Brazil, when we convert the dollar to Brazilian currency the value is very high.

Please I come to ask to reduce the Spotify Premium value, single account, value two dollars, and bring payment options to Brazil, PIX payment, Picpay payment, Playstore gift card payment, at the moment there is only payment by credit card, many peopl...

Newbie

  Please I come to ask to reduce the Spotify Premium value, single account, value two dollars, and bring payment options to Brazil, PIX payment, Picpay payment, Playstore gift card payment, at ...

Ivelina

Moderator

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Solicito cancelar la suscripción y optener mi reembolso

Ninguno de los siguientes datos es obligatorio. Sin embargo, cuanto más nos proporcione, más fácil nos resultará ayudarle.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, MacBook Pro finales de 2016)Sistema operativo(iOS 10, Android Ore...

Visitor

Ninguno de los siguientes datos es obligatorio. Sin embargo, cuanto más nos proporcione, más fácil nos resultará ayudarle. Plan Gratis/Premium País   Dispositivo (iPhone 8, Samsung Galaxy ...

AdamDamon

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

subscription

I bought a Spotify subscription (money was withdrawn from the account), but there was an error with the region inaccuracy, the plan did not change to premium, the payment was written off. What should I do?

Visitor

I bought a Spotify subscription (money was withdrawn from the account), but there was an error with the region inaccuracy, the plan did not change to premium, the payment was written off. What should...

Billy-J

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Payment issue pls help

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI payed for Spotify premium my money deducted from my account but Spotify says payment was fa...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I payed...

Billy-J

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Canceled through Apple still charged

Called month ago under apple subscription and just got charged again? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Called month ago under apple subscription and just got charged again?  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 1...

osornios

Spotify Star

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ads

Podcasts have an excessive number of ads for those who are subscribers. We pay ourselves to have no ads. It doesn't make sense to have ads

Casual Listener

Podcasts have an excessive number of ads for those who are subscribers. We pay ourselves to have no ads. It doesn't make sense to have ads

ksharpe

Casual Listener

2634 Views

9 replies

4 likes

  • 2634 Views
  • 9 replies
  • 4 likes

Solved!!Superuser Contribution Hungerstation subscription

My Question or Issue I subscribed with Hungerstation Plus and one of the features is a 4 months Spotify premium. I contacted Hungerstation and they said to me contact Spotify to subscribe you

Visitor

My Question or Issue   I subscribed with Hungerstation Plus and one of the features is a 4 months Spotify premium.  I contacted Hungerstation and they said to me contact Spotify to subsc...

feras2

Visitor

8239 Views

13 replies

0 likes

  • 8239 Views
  • 13 replies
  • 0 likes

Solved!! subscription 1 year for Turkey

I would like to pay for 1 year subscription, but I dont have this option in /payment page

Visitor

I would like to pay for 1 year subscription, but I dont have this option in /payment page

Billy-J

Spotify Star

1344 Views

1 replies

1 likes

  • 1344 Views
  • 1 replies
  • 1 likes

I haven't gotten my money back after cancelling my free trial.

I activated the Spotify 3 month free trial and my money was reserved by Spotify. I cancelled it way before the billing date and the money still hasn't been given back. I would like to get the student premium account with that money.

Newbie

I activated the Spotify 3 month free trial and my money was reserved by Spotify. I cancelled it way before the billing date and the money still hasn't been given back. I would like to get the student...

Billy-J

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Subscribtions

Although İ have premium subscription i cant use the features or it doesnt allow me somehow for a reason.PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.)İOS 1...

Visitor

Although İ have premium subscription i cant use the features or it doesnt allow me somehow for a reason. Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) i...

osornios

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

I have subscribe to my Spotify account to 119 for three months but now it is not showing my premium

My Question or Issue I have subscribe to my Spotify account to 119 for three months but now it is not showing my premium plz help

Visitor

    My Question or Issue   I have subscribe to my Spotify account to 119 for three months but now it is not showing my premium plz help 

Not applicable

221 Views

2 replies

0 likes

  • 221 Views
  • 2 replies
  • 0 likes

I get a message that my payment failed, but I can't find what credit card I am using that is failing

I need to know at least the last 4 digits of the card that I used for payment to figure why my payment is failing! I'm not gonna just update payment without getting that info first!! Could you provide that?

Visitor

I need to know at least the last 4 digits of the card that I used for payment to figure why my payment is failing! I'm not gonna just update payment without getting that info first!! Could you provid...

Billy-J

Spotify Star

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

ABBONAMENTO ANNULLATO IMPROVVISO

PlanPremiumCountryItalyDevice(Samsung A34)Operating System(android) My Question or IssueIl mio abbonamento è stato annullato all'improvviso senza che io faccia qualcosa dopo due giorni dall'attivazione

Visitor

Plan Premium Country Italy Device (Samsung A34) Operating System (android)   My Question or Issue Il mio abbonamento è stato annullato all'improvviso senza che io faccia qualcosa dopo ...

Billy-J

Spotify Star

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes