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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5092 Views
  • 23 replies
  • 2 likes
  • 5092 Views
  • 23 replies
  • 2 likes

my boyfriend's spotify is registered in different country but we want duo

me and my boyfriend live together in Germany but his Spotify say we are not in the same region (he have belgian region on his phone but can't change due to his work) and paypal also say Belgium. If he cancels his subscription will it help? or maybe u...

  • Casual Listener
  • me and my boyfriend live together in Germany but his Spotify say we are not in the same region (he have belgian region on his phone but can't change due to his work) and paypal also say Belgium. If h...
  • Maxim
  • Spotify Star
  • 77 Views
  • 3 replies
  • 0 likes
  • 77 Views
  • 3 replies
  • 0 likes

Subscription Cancel Plan - Black screen

PlanIndividual PremiumCountryUnited StatesDeviceMacbook AirOperating SystemiOS My Question or IssueI have been trying to cancel my plan but its a black screen. Nothing comes up.

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  • Newbie
  • Plan Individual Premium Country United States Device Macbook Air Operating System iOS   My Question or Issue I have been trying to cancel my plan but its a black screen. Nothing comes ...
  • Maxim
  • Spotify Star
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Quiero hacer el pago del plan familiar anual, pero no me deja. Sale error

Quiero hacer el pago del plan familiar anual, pero no me deja me dice que no cumplo con los requisitos. Solicito de su ayuda y colaboración

  • Visitor
  • Quiero hacer el pago del plan familiar anual, pero no me deja me dice que no cumplo con los requisitos. Solicito de su ayuda y colaboración
  • Anyk17
  • Rising Star 3
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Ich kann mich auf dem neuen Handy nicht mit meinem Spotify Account anmelde

Ich habe ein neues Handy und möchte mich mit meinem Spotify Account (premium)anmelden doch das funktioniert nicht was muss ich tun

  • Visitor
  • Ich habe ein neues Handy und möchte mich mit meinem Spotify Account (premium)anmelden doch das funktioniert nicht was muss ich tun
  • Bittencourt
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

payment has been deducted from my bank account for spotify premium

payment has been deducted from my bank account for spotify premium but my spotify account did not get updated to premium

  • Visitor
  • payment has been deducted from my bank account for spotify premium but my spotify account did not get updated to premium
  • Bittencourt
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo in Netherlands

PlanPremium DuoCountryNetherlands My Question or IssueHi! Does Spotify have any plans to launch Premium Duo in the Netherlands? My premium subscription via KPN was for some reason dropped and looking into possibilities - since it's only 2 of us in th...

  • Newbie
  • Plan Premium Duo Country Netherlands     My Question or Issue Hi! Does Spotify have any plans to launch Premium Duo in the Netherlands? My premium subscription via KPN was for some r...
  • jorgeromeroleon
  • Visitor
  • 1275 Views
  • 4 replies
  • 0 likes
  • 1275 Views
  • 4 replies
  • 0 likes

Superuser Contribution Changement abonnement

Bonjour, Je viens de créer un compte en décembre et j'ai pris l'abonnement premium personnel. Je voudrais changer d'abonnement pour passer à un abonnement en duo. Mais lorsque j'essaye, un message d'erreur s'affiche : errorImpossible de modifier l'ab...

  • Visitor
  • Bonjour,   Je viens de créer un compte en décembre et j'ai pris l'abonnement premium personnel. Je voudrais changer d'abonnement pour passer à un abonnement en duo. Mais lorsque j'essaye, un m...
  • 31yrp4ulckpj4h4ncfap
  • Casual Listener
  • 308 Views
  • 6 replies
  • 0 likes
  • 308 Views
  • 6 replies
  • 0 likes

Superuser Contribution No me deja pagar la suscripción premium

Buenas tardes estoy intentando pagar premium y y ya he intentado con diferentes tarjetas , no me deja saleSe produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago.

  • Newbie
  • Buenas tardes estoy intentando pagar  premium y y ya he intentado con diferentes tarjetas , no me deja sale Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba c...
  • Joan
  • Moderator
  • 517 Views
  • 4 replies
  • 1 likes
  • 517 Views
  • 4 replies
  • 1 likes

Solved!! 12 month subscription

Hello i have a 12 month premium subscription paid with a gift card that will expire on February 27 2025. When can redeem it for another 12 months with a 12 month gift card? Thank you.

  • Regular
  • Hello i have a 12 month premium subscription paid with a gift card that will expire on February 27 2025. When can redeem it for another 12 months with a 12 month gift card? Thank you.
  • Mscat
  • Regular
  • 174 Views
  • 4 replies
  • 0 likes
  • 174 Views
  • 4 replies
  • 0 likes

Remove my billing informations from an account I don't have access to

PlanPremiumCountryItaly My Question or IssueI purchased Spotify premium for another person putting my billing info in their account, because there was no gifting option. I don't wanna pay anymore for premium for that person, how can I detach my billi...

  • Casual Listener
  • Plan Premium Country Italy   My Question or Issue I purchased Spotify premium for another person putting my billing info in their account, because there was no gifting option. I don't wann...
  • Maxim
  • Spotify Star
  • 91 Views
  • 3 replies
  • 0 likes
  • 91 Views
  • 3 replies
  • 0 likes

I would like to change my subscription country

I live in the UK and my friends gave me a gift code for premium India, but I didn’t know it. please, please change the country for me, it will be difficult for me with recommendations from India. I will be very grateful

  • Newbie
  • I live in the UK and my friends gave me a gift code for premium India, but I didn’t know it. please, please change the country for me, it will be difficult for me with recommendations from India. I w...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Why is the 15 free hours of audiobooks not working for me?

I received noticed that plan members of premium family plans get 15 free hours a month of audiobooks. However, when I go to choose titles they are showing as locked as if I have to pay for them. Are you able to advise how to utilize the free 15 hours...

  • Visitor
  • I received noticed that plan members of premium family plans get 15 free hours a month of audiobooks. However, when I go to choose titles they are showing as locked as if I have to pay for them. Are ...
  • Bayareabrotha
  • Visitor
  • 1870 Views
  • 7 replies
  • 0 likes
  • 1870 Views
  • 7 replies
  • 0 likes

Superuser Contribution Falha no pagamento. Tente novamente ou use outra forma de pagamento.

Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na agencia e o cartão esta ok, Ja limpei cache tbm e n...

  • Newbie
  • Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na ...
  • Maria
  • Moderator
  • 16590 Views
  • 18 replies
  • 5 likes
  • 16590 Views
  • 18 replies
  • 5 likes

Superuser Contribution It says i'm not eligible for Premium individual

 every time i try get a premium individual it keeps saying im not eligible but won't tell me why? 

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  • Casual Listener
  •  every time i try get a premium individual it keeps saying im not eligible but won't tell me why?  
  • Vasil
  • Moderator
  • 78382 Views
  • 108 replies
  • 7 likes
  • eligiblity
    Help Spotify!
  • 78382 Views
  • 108 replies
  • 7 likes

Solved!! Spotify Gift Card Issue

Plan-CountrySpainDevice-Operating System-My Question or IssueI purchased a 60€ Spotify gift card but didn't see the pin to activate it. How can I redeem it???

  • Casual Listener
  • Plan - Country Spain Device - Operating System - My Question or Issue I purchased a 60€ Spotify gift card but didn't see the pin to activate it. How can I redeem it???
  • Not applicable
  • 401 Views
  • 8 replies
  • 0 likes
  • 401 Views
  • 8 replies
  • 0 likes