Announcements
Hey folks! Some of you might see that your episodes are removed/ not being ingested by Spotify. More info about this can be found here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11367 Views
  • 24 replies
  • 2 likes
  • 11367 Views
  • 24 replies
  • 2 likes

Solved!!Superuser Contribution Accidentally canceled subscription

Hello. I know this is kinda stupid, but i have accidentally canceled my premium subscription. I was trying to update my billing info. Is there a way to get it back? Thanks

  • Casual Listener
  • Hello.  I know this is kinda stupid, but i have accidentally canceled my premium subscription. I was trying to update my billing info. Is there a way to get it back?  Thanks  
  • Not applicable
  • 4354 Views
  • 9 replies
  • 0 likes
  • 4354 Views
  • 9 replies
  • 0 likes

Upgraded from duo to family, got charged, plan didn't upgrade anywhere

I had a Duo plan with my mom, however I needed more accounts, I wanted to get a yearly to save some money in the long run but it told me I couldn't just upgrade. Came here and read that I needed to cancel the duo first, did that and was able to choos...

  • Casual Listener
  • I had a Duo plan with my mom, however I needed more accounts, I wanted to get a yearly to save some money in the long run but it told me I couldn't just upgrade.   Came here and read that I ne...
  • Maxim
  • Spotify Star
  • 165 Views
  • 3 replies
  • 0 likes
  • 165 Views
  • 3 replies
  • 0 likes

premium free trial got canceled

hi everyone, two days ago I started a free 30-days trial of Spotify Premium and it worked fine until today, when my trial was canceled and I went back to Spotify free. I tried contacting the support but they said that they can't share more informatio...

  • Newbie
  • hi everyone, two days ago I started a free 30-days trial of Spotify Premium and it worked fine until today, when my trial was canceled and I went back to Spotify free. I tried contacting the support ...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

How is address checked?

When I subscribe Family account how is my and others members address checked?

  • Visitor
  • When I subscribe Family account how is my and others members address checked?
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Issues with switching my plan to Premium Student

Premium StudentUnited StatesiPhone 15iOS 18.0 I am currently a student at a university in the same state — even county — as my home address. I have applied for Premium Student since I can no longer afford to pay for my family plan. The system told me...

  • Visitor
  • Premium Student United States iPhone 15 iOS 18.0   I am currently a student at a university in the same state — even county — as my home address. I have applied for Premium Student since I ...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Can't access audio books in premium family

My wife, who is on my Premium Family plan (for like a decade) can't access audio books. She would like to, and I have been paying for this. Can you help me?

  • Visitor
  • My wife, who is on my Premium Family plan (for like a decade) can't access audio books. She would like to, and I have been paying for this. Can you help me?
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change region/country

PlanPremiumCountryOriginally UK, now Austria My Question or IssueI have moved countries from the UK and now live in Austria.My UK bank account is just about out of money, and so I need to change the payment method. However, when I add my Austrian ban...

  • Newbie
  • Plan Premium Country Originally UK, now Austria   My Question or Issue I have moved countries from the UK and now live in Austria. My UK bank account is just about out of money, and so I ...
  • Not applicable
  • 309 Views
  • 4 replies
  • 1 likes
  • 309 Views
  • 4 replies
  • 1 likes

Solved!! Duo Plan Error

PlanIndividual to Duo PlanCountryPhilippines DeviceiPhone 14 My Question or IssueMy partner and I recently moved to Philippines and she set up a duo plan for us, however even with updating our payment details to PH and what not it's still detecting u...

  • Casual Listener
  • Plan Individual to Duo Plan Country Philippines   Device iPhone 14   My Question or Issue My partner and I recently moved to Philippines and she set up a duo plan for us, however e...
  • Maxim
  • Spotify Star
  • 154 Views
  • 3 replies
  • 0 likes
  • 154 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help adding person to duo plan?

My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account but it always says there is an error so he can’t be...

  • Visitor
  • My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account ...
  • Not applicable
  • 3681 Views
  • 6 replies
  • 0 likes
  • 3681 Views
  • 6 replies
  • 0 likes

Superuser Contribution Erro na reprodução das playlists na versão premium

Tenho a versão premium e a reprodução das músicas não segue a ordem da playlist. Pula várias músicas, fora da ordem, etc. já reclassifiquei e reinstalei o app mas o problema continua no iPhone 7.

  • Casual Listener
  • Tenho a versão premium e a reprodução das músicas não segue a ordem da playlist. Pula várias músicas, fora da ordem, etc. já reclassifiquei e reinstalei o app mas o problema continua no iPhone 7.
  • Bittencourt
  • Spotify Star
  • 49755 Views
  • 30 replies
  • 3 likes
  • 49755 Views
  • 30 replies
  • 3 likes

Superuser Contribution Payment failed - New cards not accepted

PlanPremiumCountryFrance My Question or IssueI had to change the card previously used for Spotify Payments. However, it is impossible to update the payment methods, and I tries three different cards already (AmEx included). My bank told that online p...

  • Visitor
  • Plan Premium Country France   My Question or Issue I had to change the card previously used for Spotify Payments. However, it is impossible to update the payment methods, and I tries three...
  • Yordan
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Scratched off part of PIN

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently purchased a spotify gift card and scratched off part of the numbers, I have the re...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recen...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution It says i'm not eligible for Premium individual

 every time i try get a premium individual it keeps saying im not eligible but won't tell me why? 

Screenshot_20210120-065454_Chrome.jpg Screenshot_20210120-065447_Chrome.jpg
  • Casual Listener
  •  every time i try get a premium individual it keeps saying im not eligible but won't tell me why?  
  • oldironfoot
  • Visitor
  • 91874 Views
  • 113 replies
  • 8 likes
  • eligiblity
    Help Spotify!
  • 91874 Views
  • 113 replies
  • 8 likes

Duo account - issue when joining second account

PlanDuoCountryNetherlandsDeviceOnePlus Operating SystemAndroid My Question or IssueI have a Duo account and I am trying to add my girlfriend. We live in the same address. Somehow she is unable to join though and is getting an error Message that we do...

  • Casual Listener
  • Plan Duo Country Netherlands Device OnePlus  Operating System Android   My Question or Issue I have a Duo account and I am trying to add my girlfriend. We live in the same addres...
  • MissFeathers
  • Newbie
  • 186 Views
  • 4 replies
  • 0 likes
  • 186 Views
  • 4 replies
  • 0 likes

Getting constantly payment failed

Getting constantly payment failed with my card. I tried with different accounts different web browser incognito mode dosent work. My card provider said it's oky from their end. PlanFamily premiumCountryBangladeshDeviceI phone 12 pro and windows 11Ope...

  • Newbie
  • Getting constantly payment failed with my card. I tried with different accounts different web browser incognito mode dosent work. My card provider said it's oky from their end.  Plan Family pr...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

I was on free trial, Spotify collected my money i canceled premium and i dont have Spotify premium

I was on free trial for 3 months and when it ended Spotify collected money from my account, i canceled my plan and i dont have the plan and money either.What should i do?

  • Visitor
  • I was on free trial for 3 months and when it ended Spotify collected money from my account, i canceled my plan and i dont have the plan and money either. What should i do?
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

why does my student account login work for the Spotify but not hulu?

I wrote my question above. I am a student with a student spotify/hulu plan. spotify lets me log in. Hulu doesn't. I am not sure if it's "Premium" student or just student....can't tell

  • Visitor
  • I wrote my question above. I am a student with a student spotify/hulu plan. spotify lets me log in. Hulu doesn't. I am not sure if it's "Premium" student or just student....can't tell
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution I picked the student plan which says its 6.99 with Hulu

I got an email from hulu saying I owed ten dollars along with the 5.99 that the Spotify student plan costs??? My Question or Issue

  • Visitor
  • I got an email from hulu saying I owed ten dollars along with the 5.99 that the Spotify student plan costs???   My Question or Issue  
  • Yordan
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes