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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146437 Views

69 replies

10 likes

Premium for Family
  • 146437 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91994 Views

89 replies

4 likes

  • 91994 Views
  • 89 replies
  • 4 likes

Move from Vodafone to Spotify for package monthly package

I pay Vodafone for a music package and want to move it directly with Spotify so my relationship and music library is moved across without losing my playlists. How can I do this?

Visitor

I pay Vodafone for a music package and want to move it directly with Spotify so my relationship and music library is moved across without losing my playlists. How can I do this?

Maxim

Spotify Star

1910 Views

3 replies

0 likes

  • 1910 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charger after cancelling

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OscarDC

Moderator

66 Views

1 replies

0 likes

  • 66 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution why is my audiobook top up not working?

I purchased a top up in January of this year. It says that it remains valid 12 months after purchase, but recently it says I only have 15 hours available. I should have 25, but maybe it’s just showing weird.

Visitor

I purchased a top up in January of this year. It says that it remains valid 12 months after purchase, but recently it says I only have 15 hours available. I should have 25, but maybe it’s just showin...

Nlmbgojvhyy

Visitor

18488 Views

29 replies

1 likes

  • 18488 Views
  • 29 replies
  • 1 likes

Solved!!Superuser Contribution failed payment

i am trying to purchase 3 month sup with telda card but it keeps saying failed payment

Casual Listener

i am trying to purchase 3 month sup with telda card but it keeps saying failed payment

osornios

Spotify Star

2592 Views

6 replies

0 likes

  • 2592 Views
  • 6 replies
  • 0 likes

Cant canceled my plan

PlanPremiumCountryDeviceSamsung S21 FEOperating system AndroidMy Question or IssueWhen I try to change my plan from individual to regular, I don't have a plan change button. I want to do this in order to pay for a family plan

Newbie

Plan Premium Country Device Samsung S21 FE Operating system  Android My Question or Issue When I try to change my plan from individual to regular, I don't have a plan change button. I wa...

ribezaz

Spotify Star

74 Views

1 replies

1 likes

  • 74 Views
  • 1 replies
  • 1 likes

Address not recognised to be able to share Duo subscription with my husband

I have just upgraded my subscription from Premium to Duo, to allow my husband to access it separately. However, I am unable to send him an invite because my address is not recognised. My account settings show my country as United Kingdom and my addre...

Casual Listener

I have just upgraded my subscription from Premium to Duo, to allow my husband to access it separately. However, I am unable to send him an invite because my address is not recognised.  My accou...

Morgane546713

Visitor

591 Views

4 replies

0 likes

  • 591 Views
  • 4 replies
  • 0 likes

Superuser Contribution 4 months free Premium offer disappeared – Need help

 Hi Spotify Team, I saw the "4 months free Premium" offer in the Spotify app on May 26, but now it’s gone. I haven’t used Premium before, and I wanted to claim it. I contacted support, and they told me to post here. I’ve already tried clearing cache,...

Casual Listener

  Hi Spotify Team,   I saw the "4 months free Premium" offer in the Spotify app on May 26, but now it’s gone. I haven’t used Premium before, and I wanted to claim it.   I contacted sup...

Billy-J

Spotify Star

13082 Views

10 replies

0 likes

  • 13082 Views
  • 10 replies
  • 0 likes

Superuser Contribution Vrácení peněz

Jak můžu požádat o vrácení peněz za premium. Když ho už nechci hned. A chci vrátit penize.

Visitor

Jak můžu požádat o vrácení peněz za premium. Když ho už nechci hned. A chci vrátit penize.  

DomKle

Visitor

4101 Views

8 replies

0 likes

  • 4101 Views
  • 8 replies
  • 0 likes

Superuser Contribution The premium Duo plan does it have commercials?

I'm the original account holder. My Duo partner gets commercials and I'm supposedly have the premium Duo plan.

Newbie

I'm the original account holder. My Duo partner gets commercials and I'm supposedly have the premium Duo plan.

Dessi

Moderator

1535 Views

3 replies

0 likes

  • 1535 Views
  • 3 replies
  • 0 likes

Payment: premium vs family

PlanPremium Individual/FamilyCountryAustraliaDeviceGoogle Pixel 8aOperating System My Question or IssueI was on a Premium Individual account but recently joined a Family Account. I would like to know if I will still be charged for my Premium Account ...

Visitor

Plan Premium Individual/Family Country Australia Device Google Pixel 8a Operating System     My Question or Issue I was on a Premium Individual account but recently joined a Famil...

osornios

Spotify Star

122 Views

1 replies

0 likes

  • 122 Views
  • 1 replies
  • 0 likes

Audiobook

Hey I am trying to upgrade my audiobook time on my premium account. Why is it just navigating me back to the Home Screen on the website? I have money on my card linked to the account, and the “top off” feature is working. So why not the add on for 15...

Visitor

Hey I am trying to upgrade my audiobook time on my premium account. Why is it just navigating me back to the Home Screen on the website? I have money on my card linked to the account, and the “top of...

JBayudz

Rising Star 3

113 Views

1 replies

0 likes

  • 113 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo not working

PlanPremium DuoCountryFR DeviceMotorola G5+Operating SystemAndroid Oreo My Question or IssueI have subscribed to premium duo for my wife.The invite is received and accepted successfully, I receive a confirmation email. On wife's phone, in the browser...

Newbie

Plan Premium Duo Country FR   Device Motorola G5+ Operating System Android Oreo   My Question or Issue I have subscribed to premium duo for my wife. The invite is received and a...

Dessi

Moderator

14384 Views

3 replies

0 likes

  • 14384 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancel Premium from Australia but getting error

I am trying to cancel my spotify account via this link: www.spotify.com/account but it keeps kicking me to this site: https://www.spotify.com/int/why-not-available/ I live in Australia, I signed up for Spotify when I lived in the US. I imagine I can ...

Visitor

I am trying to cancel my spotify account via this link: www.spotify.com/account but it keeps kicking me to this site: https://www.spotify.com/int/why-not-available/   I live in Austr...

Joan

Moderator

151 Views

1 replies

0 likes

  • 151 Views
  • 1 replies
  • 0 likes

Audiobooks +

Can someone help me activate Audiobooks + as an add on please? I have the Premium membership, and I click on add on, but it does not direct me to make the additional purchase for the plan. I've tried on the app and on a desktop.Thank you,Danielle

Visitor

  Can someone help me activate Audiobooks + as an add on please? I have the Premium membership, and I click on add on, but it does not direct me to make the additional purchase for the plan.&nb...

Billy-J

Spotify Star

130 Views

1 replies

0 likes

  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sudden Unlinking From Gcash

Plan Free (Premium in the Previous day) Country PHHello! Signed up for the 3-month Xiaomi trial yesterday, but my GCash got unlinked the very next day and now my Premium is gone. Is there a glitch with the promo, or is the issue on GCash/Spotify's en...

Casual Listener

Plan Free (Premium in the Previous day) Country PH Hello! Signed up for the 3-month Xiaomi trial yesterday, but my GCash got unlinked the very next day and now my Premium is gone. Is there a...

Eni

Moderator

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fawry payment for Premium Family still did not go through?

PlanFamily PremiumOperating Systemwindows and iphone My Question or IssueFawry payment for Premium Family still did not go through? Hey I’m from egypt and I payed the family subscription using a local Fawry payment but it’s been 12 hours and it still...

Visitor

  Plan Family Premium Operating System windows and iphone   My Question or Issue Fawry payment for Premium Family still did not go through?   Hey I’m from egypt and I payed th...

Eni

Moderator

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from Family premium to individual premium

I am currently part of a premium family plan which has been cancelled (although not yet ended the subscription)how do I change over to an individual premium please?

Visitor

I am currently part of a premium family plan which has been cancelled (although not yet ended the subscription) how do I change over to an individual premium please? 

Yordan

Moderator

5985 Views

11 replies

0 likes

  • 5985 Views
  • 11 replies
  • 0 likes

DJ is not availble on my account

PlanPremiumCountrylibyaDeviceon all devices connected to my account laptop Google Tv android phoneOperating Systemandroid 15 windows 11 google tv My Question or Issuei can't find DJ at all

Visitor

Plan Premium Country libya Device on all devices connected to my account laptop Google Tv android phone Operating System android 15 windows 11 google tv   My Question or Issue i can't ...

Billy-J

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes