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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19292 Views
  • 27 replies
  • 4 likes
  • 19292 Views
  • 27 replies
  • 4 likes

Solved!!Superuser Contribution Payment failed

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. Plan Premium Student Country Pakistan Device (iPhone 6s, PC) Operating Syste...

  • Casual Listener
  • You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days.    ...
  • tnsholdings
  • Visitor
  • 3669 Views
  • 9 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 3669 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution Finding Hulu with Premium

I currently have the individual premium plan, it changed from the student plan when I graduated. I currently still have hulu with my plan. Will I lose it with the price increase that's happening? Hulu isn't listed with what's included on the spotify ...

  • Visitor
  • I currently have the individual premium plan, it changed from the student plan when I graduated. I currently still have hulu with my plan. Will I lose it with the price increase that's happening? Hul...
  • Hopehutch13
  • Visitor
  • 29671 Views
  • 37 replies
  • 1 likes
  • 29671 Views
  • 37 replies
  • 1 likes

What is my current plan and its price i pay

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Billy-J
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution On Spotify duo can both users access a podcast subscription?

If paying for Premium Duo, can both me and my partner listen to a podcast I as the account manager have paid for a subscription to?

  • Visitor
  • If paying for Premium Duo, can both me and my partner listen to a podcast I as the account manager have paid for a subscription to?
  • katiebarrethedoor
  • Newbie
  • 1223 Views
  • 5 replies
  • 0 likes
  • 1223 Views
  • 5 replies
  • 0 likes

Superuser Contribution How to cancel hulu

I have Spotify premium that includes Hulu w ads. I want to upgrade my Hulu. Hulu says I need to cancel the Spotify account and then start fresh. I went in Spotify and downgraded from premium to standard and know Hulu is not included. My subscription ...

  • Casual Listener
  • I have Spotify premium that includes Hulu w ads. I want to upgrade my Hulu. Hulu says I need to cancel the Spotify account and then start fresh. I went in Spotify and downgraded from premium to stand...
  • Susan_GP
  • Moderator
  • 461 Views
  • 3 replies
  • 0 likes
  • 461 Views
  • 3 replies
  • 0 likes

Voucher code

I was given a voucher code for Spotify Premium from AdiClub. However, it does not let me redeem it in my account.

  • Visitor
  • I was given a voucher code for Spotify Premium from AdiClub. However, it does not let me redeem it in my account.
  • Muzzo1
  • Newbie
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

I payed for premium but on the app it says that I didn't

Hello I'm using Spotify premium for around 2 years now few days ago I paid for my subscription but when I log in to the Spotify app it says that I didn't paid for premium and I should update my card details may I ask why is this happening?

  • Casual Listener
  • Hello I'm using Spotify premium for around 2 years now few days ago I paid for my subscription but when I log in to the Spotify app it says that I didn't paid for premium and I should update my card ...
  • Dhooks
  • Casual Listener
  • 682 Views
  • 4 replies
  • 1 likes
  • 682 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify does not request UPI payment

PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy M31SOperating SystemAndroid 12 My Question or IssueI tried subscribing to Spotify Premium Individual through UPI but did not get any request on my UPI app. The app that I used was FamPay, I tried a few...

  • Casual Listener
  • Plan Free/Premium Country India Device Samsung Galaxy M31S Operating System Android 12   My Question or Issue I tried subscribing to Spotify Premium Individual through UPI but did not ...
  • Aarya0309
  • Visitor
  • 11409 Views
  • 15 replies
  • 4 likes
  • 11409 Views
  • 15 replies
  • 4 likes

double payment

PlanPremium DuoCountryGermany My Question or IssueI started Premium Duo with a friend. We both already had a premium account which my friend already payed for this month. We were still charged the whole 14.99€ for this month so she payed two times. W...

  • Newbie
  • Plan Premium Duo Country Germany   My Question or Issue I started Premium Duo with a friend. We both already had a premium account which my friend already payed for this month. We were sti...
  • osornios
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

I accidentally subscribed to premium individual. I've premium family.

My premium family plan billing cycle was supposed to end tomorrow. I wanted to resubscribe to that but I accidentally subscribed to premium individual. I want to cancel that change and resubscribe to premium family. I'm the plan manager.

  • Visitor
  • My premium family plan billing cycle was supposed to end tomorrow. I wanted to resubscribe to that but I accidentally subscribed to premium individual. I want to cancel that change and resubscribe to...
  • Billy-J
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Does Spotify Basic Family work with Sonos?

PlanBasis familyCountryNetherlandsDeviceSonos My Question or IssueSpotify recently started offering Spotify Basic Family. This is similar to Premium Family but without the podcast and audiobooks, and it is cheaper.But will Basic Family work with Sono...

  • Visitor
  •   Plan Basis family Country Netherlands Device Sonos   My Question or Issue Spotify recently started offering Spotify Basic Family. This is similar to Premium Family but without th...
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Undo subscription change

PlanPremiumCountryNetherlands DeviceIphone My Question or IssueI wanted to change my subscription to the basic version, as of May the prices are going up. However the subscription will start tomorrow already, and I don’t want that. I can’t cancel the...

  • Visitor
  • Plan Premium Country Netherlands  Device Iphone      My Question or Issue I wanted to change my subscription to the basic version, as of May the prices are going up. Howe...
  • Billy-J
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Update / Change Payment Details isn't working

I'm UK based.I want to change the card for my monthly Spotify charge.Account Overview > Your Plan > payment details > UpdateTakes me to https://www.spotify.com/account/subscription/update-payment-details/I click the top "Credit or debit card" option ...

  • Casual Listener
  • I'm UK based. I want to change the card for my monthly Spotify charge. Account Overview > Your Plan > payment details > Update Takes me to https://www.spotify.com/account/subscriptio...
  • bstaton
  • Music Fan
  • 12452 Views
  • 40 replies
  • 1 likes
  • 12452 Views
  • 40 replies
  • 1 likes

Spotify for work

I have heard that there was a spotify for work announced on 2022? Is it a thing? We want it a a company benefit.

  • Visitor
  • I have heard that there was a spotify for work announced on 2022? Is it a thing? We want it a a company benefit.  
  • pun10tial
  • Music Fan
  • 408 Views
  • 1 replies
  • 1 likes
  • 408 Views
  • 1 replies
  • 1 likes

Superuser Contribution I want to cancel my free 2 month trial period and join my sons duo plan.

Does the trial subscription cancel automatically, once I've joined my son's duo plan? Will I still get charged?

  • Visitor
  • Does the trial subscription cancel automatically, once I've joined my son's duo plan? Will I still get charged?
  • Joan
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Being charged & I don't know how to reach anyone at Spotify

I'm being charged monthly and I have no idea what for. My husband and I both have free accounts. My bank account has been charged for months now. How do I make it stop?

  • Visitor
  • I'm being charged monthly and I have no idea what for. My husband and I both have free accounts. My bank account has been charged for months now. How do I make it stop?
  • Billy-J
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Payment issue

PlanFree/PremiumCountrySir i have buy Student premium but money detect my account nd student premium can’t subscribe Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country Sir i have buy Student premium but money detect my account nd student premium can’t subscribe  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operatin...
  • TanyaS
  • Spotify Star
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes