Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

How to upgrade my Hulu to no ads

Currently I have Hulu through Spotify and my Hulu has ads. How can I upgrade to no ads on Hulu with my plan?

  • Visitor
  • Currently I have Hulu through Spotify and my Hulu has ads. How can I upgrade to no ads on Hulu with my plan?
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Solved!! Changing subscription from Premium family to Individual

Hi there, Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individual. My next bill is for 29 October you see. So does this mean t...

  • Casual Listener
  • Hi there,  Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individua...
  • AdamDam
  • Spotify Star
  • 3785 Views
  • 8 replies
  • 0 likes
  • 3785 Views
  • 8 replies
  • 0 likes

Superuser Contribution neither Family nor Duo working simultaneously on two devices with different accounts

PlanPremium (Duo)CountryGermanyDevice(iPhone 7plus and 11 pro max, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(latest iOS 10, with current spotify app) My Question or Issuewith family as well as duo plan: unfortunately my device pauses a...

  • Newbie
  • Plan Premium (Duo) Country Germany Device (iPhone 7plus and 11 pro max, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (latest iOS 10, with current spotify app)   My Question...
  • Yordan
  • Moderator
  • 442 Views
  • 3 replies
  • 1 likes
  • 442 Views
  • 3 replies
  • 1 likes

Error switching from Premium Duo to Basic Duo

PlanPremium DuoCountryUSADeviceMacBook or iPhone My Question or IssueI am trying to downgrade my plan from Premium Duo to Basic Duo. The option is shown as available, but every time I try it I get an error message "Oops! Something went wrong, please ...

michaelbcn_0-1720296403318.png michaelbcn_1-1720296441110.png
  • Newbie
  • Plan Premium Duo Country USA Device MacBook or iPhone   My Question or Issue I am trying to downgrade my plan from Premium Duo to Basic Duo. The option is shown as available, but every t...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Solved!! Is Walmart.ca (Canada) $99 Spotify Giftcard a 12-month subscription, or just a $99 account credit?

Plan PremiumCountry Canada Hello, Walmart Canada has listed on their website a digital $99 Spotify Gift Card. I am trying to determine if this is for 12-months of service, like every physical $99 giftcard I have seen, however the site doesn't actuall...

  • Casual Listener
  • Plan Premium Country Canada   Hello, Walmart Canada has listed on their website a digital $99 Spotify Gift Card. I am trying to determine if this is for 12-months of service, like every ...
  • Maxim
  • Spotify Star
  • 189 Views
  • 3 replies
  • 0 likes
  • 189 Views
  • 3 replies
  • 0 likes

I have a question

I am a verified student, and Im on an active duo plan, so since im a verified student shouldn't the price change ?

  • Newbie
  • I am a verified student, and Im on an active duo plan, so since im a verified student shouldn't the price change ?
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Upgrade Duo to Famly

I have bought Duo plan for year (Prepaid) (with one time payment not a monthly plan). Now my kids wants to join Spotify. How can i upgrade my Duo plan to Family. I am ready to pay the difference. I think one option is to cancel Duo and buy new family...

  • Visitor
  • I have bought Duo plan for year (Prepaid) (with one time payment not a monthly plan). Now my kids wants to join Spotify. How can i upgrade my Duo plan to Family. I am ready to pay the difference.&nbs...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing country means higher premium package

PlanFree/PremiumCountry New Zealand DeviceSamsung S21 ultraOperating System(iOS My Question or IssueI need to change my country but it wont let me unless i upgrade to a more expensive premium package. I am currently on a individual premium package. W...

  • Casual Listener
  • Plan Free/Premium Country New Zealand   Device Samsung S21 ultra Operating System (iOS    My Question or Issue I need to change my country but it wont let me unless i upgrade...
  • AlejaR
  • Moderator
  • 168 Views
  • 3 replies
  • 0 likes
  • 168 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Подписка премиум для двоих не работает на втором устройстве.

PlanPremium DuoCountryPolandDeviceiPhone 11 proOperating SystemiOS My Question or IssueПри подписке премиум для двоих была выслана ссылка-приглашение для моей девушки. Она его приняла, все по инструкции. У нее в профиле на сайте и у меня в профиле ви...

  • Casual Listener
  •   Plan Premium Duo Country Poland Device iPhone 11 pro Operating System iOS   My Question or Issue При подписке премиум для двоих была выслана ссылка-приглашение для моей девушки...
  • TottiProsto12
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 220 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Subscription

I payed for premium account bye phone pay but I not get premium subscription please check account and solve the problem.

  • Casual Listener
  • I payed for premium account bye phone pay but I not get premium subscription please check account and solve the problem. 
  • Eni
  • Moderator
  • 157 Views
  • 3 replies
  • 0 likes
  • 157 Views
  • 3 replies
  • 0 likes

Solved!! Trying to accept Duo invite

My Question or IssueMy wife send me a Duo invite, however whenever I select to accept it tells me "There was a problem. Please Try again later." I've tried multiple times over the last week without success.I then cancelled my family account that I wa...

  • Casual Listener
  • My Question or Issue My wife send me a Duo invite, however whenever I select to accept it tells me "There was a problem. Please Try again later." I've tried multiple times over the last week without...
  • xiler86
  • Casual Listener
  • 152 Views
  • 2 replies
  • 0 likes
  • 152 Views
  • 2 replies
  • 0 likes

Being asked for a US address despite having a UK account

PlanPremium individualCountryUnited Kingdom DeviceDell + SamsungOperating SystemAndroid, Windows 10 My Question or IssueI have a premium individual UK account and when I try to update it to a premium duo it requires me to fill out a US address and do...

  • Visitor
  •   Plan Premium individual Country United Kingdom   Device Dell + Samsung Operating System Android, Windows 10   My Question or Issue I have a premium individual UK account ...
  • maylasingh
  • Casual Listener
  • 776 Views
  • 2 replies
  • 2 likes
  • 776 Views
  • 2 replies
  • 2 likes

gift sub premium not showing

I successfully registered 12 months premium on pci logged out of old free accountwhen asked to create account i did so with different email, hoping that would workthat account does not show my prem membership, its another free accounti tried all help...

  • Casual Listener
  • I successfully registered 12 months premium on pc i logged out of old free account when asked to create account i did so with different email, hoping that would work that account does not show my ...
  • plot
  • Casual Listener
  • 124 Views
  • 2 replies
  • 0 likes
  • 124 Views
  • 2 replies
  • 0 likes

Solved!! Left housemate's family plan, join girlfriend's duo plan?

PlanFreeCountryUK I was previously subscribed to a housemate's family plan, as we were living under the same roof. I moved out, and switched to the Free plan. I am now moving into my girlfriend's residence, and she has invited me to her Duo plan - ho...

  • Casual Listener
  • Plan Free Country UK   I was previously subscribed to a housemate's family plan, as we were living under the same roof. I moved out, and switched to the Free plan. I am now moving into my g...
  • Jose_M
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

I am unable to pay for premium with Smart Load

PlanPremium IndividualCountryPhilippinesDeviceGoogle Pixel 7Operating SystemAndroid 14 My Question or IssueI am unable to pay for premium with my Smart load. I don't know why this is, as I was able to pay for it previously, and I have more than the a...

  • Newbie
  • Plan Premium Individual Country Philippines Device Google Pixel 7 Operating System Android 14   My Question or Issue I am unable to pay for premium with my Smart load. I don't know why...
  • androidgyny
  • Visitor
  • 1423 Views
  • 3 replies
  • 0 likes
  • 1423 Views
  • 3 replies
  • 0 likes

Downgrade Premium Duo to Basic Duo

Hi,I wish to downgrade from Premium Duo to Basic Duo as I do not want or use audiobooks.I can't seem to find this option when I try to change plans.

  • Regular
  • Hi, I wish to downgrade from Premium Duo to Basic Duo as I do not want or use audiobooks. I can't seem to find this option when I try to change plans.
  • Maxim
  • Spotify Star
  • 278 Views
  • 10 replies
  • 0 likes
  • 278 Views
  • 10 replies
  • 0 likes

Superuser Contribution How can i see de emails of my accounts associate in my family plan

PlanPremiumCountryArg Hi,How can i see the emails from my associate accounts in my plan?The only information available i can see is the username. Thanks.

  • Casual Listener
  • Plan Premium Country Arg     Hi, How can i see the emails from my associate accounts in my plan? The only information available i can see is the username.   Thanks.  ...
  • halusy
  • Casual Listener
  • 17246 Views
  • 17 replies
  • 3 likes
  • 17246 Views
  • 17 replies
  • 3 likes

Superuser Contribution Flipkart spotify coupon

I bought samsung s23 ultra from flipkart and i got a coupn of spotify 12 months membership of 699 for free But when i am using the coupon on my spotify account its saying me to pay 699 for 12 months membership. Why its asking me to pay money when i h...

  • Visitor
  • I bought samsung s23 ultra from flipkart and i got a coupn of spotify 12 months membership of 699 for free    But when i am using the coupon on my spotify account its saying me to pay 699...
  • RakeshP
  • Visitor
  • 233476 Views
  • 90 replies
  • 5 likes
  • 233476 Views
  • 90 replies
  • 5 likes

Superuser Contribution Charged for a plan immediately for 3 months premium trial

I applied for a plan that offers 3 months free trial wef 22/12/22 and payment date as per the mandate was fixed on 22/03/23. However I got charged immediately and the app says next payment date as 22/03/23. That means the offer is applied but what ab...

  • Visitor
  • I applied for a plan that offers 3 months free trial wef 22/12/22 and payment date as per the mandate was fixed on 22/03/23. However I got charged immediately and the app says next payment date as 22...
  • SoezQ
  • Visitor
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes