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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5194 Views
  • 23 replies
  • 2 likes
  • 5194 Views
  • 23 replies
  • 2 likes

Superuser Contribution Darmowy kod od Mediaexpert na Premium - pobrane 3zl

PlanFree/PremiumCountryPoland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOtrzymałam darmowy kod do Spotify Premium na 3 miesiące dostępu za darmo od Mediaexpert...

  • Visitor
  • Plan Free/Premium Country Poland  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue O...
  • Yordan
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got an email that says "Time to renew Spotify Premium" - but how?

You would think that renewal would be so easy. You click the big green button in the email, get sent to your account with 2 renewal options. Buy 12 months in advance or pay monthly. Simple right? But no, Spotify has to make the most complicated way o...

  • Casual Listener
  • You would think that renewal would be so easy. You click the big green button in the email, get sent to your account with 2 renewal options. Buy 12 months in advance or pay monthly. Simple right? But...
  • MihailY
  • Moderator
  • 137 Views
  • 3 replies
  • 0 likes
  • 137 Views
  • 3 replies
  • 0 likes

Ads on premium subscription

I pay for a premium AD-FREE subscription. Yet, a number of podcasts play advertisements before starting. These are not baked in, as podcasts in Spanish for Spanish speakers have ads in Danish. So, they are clearly something that Spotify supplies. Eve...

  • Casual Listener
  • I pay for a premium AD-FREE subscription. Yet, a number of podcasts play advertisements before starting. These are not baked in, as podcasts in Spanish for Spanish speakers have ads in Danish. &nbsp...
  • really_mrtn
  • Casual Listener
  • 174 Views
  • 4 replies
  • 2 likes
  • 174 Views
  • 4 replies
  • 2 likes

Superuser Contribution Gutschein einloesen trotz bereits aktiven Abo

Hallo,Ich habe bereits ein Spotify Premium Abo. Die Gebuehren werden monatlich per Lastschrift von meinem Konto abgezogen.Ich habe nun einen Gutschein bekommen und diesen online aktiviert. Meine Frage: Setzt das Lastschriftverrfahren nun einmalig aut...

  • Newbie
  • Hallo, Ich habe bereits ein Spotify Premium Abo. Die Gebuehren werden monatlich per Lastschrift von meinem Konto abgezogen. Ich habe nun einen Gutschein bekommen und diesen online aktiviert.  ...
  • Florio92
  • Newbie
  • 7036 Views
  • 7 replies
  • 0 likes
  • 7036 Views
  • 7 replies
  • 0 likes

I can't login to premium account on my phone

I bought premium on my laptop with my email then I used the same email and logged in on my phone and it is not giving me premium.

  • Visitor
  • I bought premium on my laptop with my email then I used the same email and logged in on my phone and it is not giving me premium.
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution tengo este cobro en mi tarjeta de crédito "Spotify P1******** Stockholm SE" por US$ 8.70

Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme... Solicito reembolso

  • Visitor
  • Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú   My Question or Issue Que quieren cobrarme.....
  • Susan_GP
  • Moderator
  • 8525 Views
  • 9 replies
  • 0 likes
  • Other
    Subscription
  • 8525 Views
  • 9 replies
  • 0 likes

Superuser Contribution Why cant i finish the invitation process to family premium?

I got the invitation link to join family Premium. After i confirmed i got the error message „an Error has occurred, please try again later“.My Account that wants to join has still Duo Premium Active till 3/25. Do I have to wait to join till im a free...

  • Newbie
  • I got the invitation link to join family Premium. After i confirmed i got the error message „an Error has occurred, please try again later“. My Account that wants to join has still Duo Premium Activ...
  • MartinT
  • Moderator
  • 133 Views
  • 3 replies
  • 0 likes
  • 133 Views
  • 3 replies
  • 0 likes

Superuser Contribution Update / Change Payment Details isn't working

I'm UK based.I want to change the card for my monthly Spotify charge.Account Overview > Your Plan > payment details > UpdateTakes me to https://www.spotify.com/account/subscription/update-payment-details/I click the top "Credit or debit card" option ...

  • Casual Listener
  • I'm UK based. I want to change the card for my monthly Spotify charge. Account Overview > Your Plan > payment details > Update Takes me to https://www.spotify.com/account/subscriptio...
  • Gordonbam97
  • Casual Listener
  • 4479 Views
  • 26 replies
  • 1 likes
  • 4479 Views
  • 26 replies
  • 1 likes

Superuser Contribution Puedo irme de vacaciones con plan duo familiar?

En unas semanas me voy de vacaciones dentro del mismo país con mi pareja con quien comparto el plan duo, podré seguir escuchando la música?

  • Visitor
  • En unas semanas me voy de vacaciones dentro del mismo país con mi pareja con quien comparto el plan duo, podré seguir escuchando la música?
  • Ivelina
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Paying from egypt

PlanDuo/PremiumCountryEgyptDeviceIPhone 12 miniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy monthly payment failed. I checked, there is enough money on a card and it’s working. When I was trying to update my payment ...

  • Casual Listener
  • Plan Duo/Premium Country Egypt Device IPhone 12 mini Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My monthly payment failed. I checked, there is...
  • 31jt4yqp6zmu7xjaasg
  • Newbie
  • 4249 Views
  • 14 replies
  • 1 likes
  • 4249 Views
  • 14 replies
  • 1 likes

Se me debito el pago en doble oportunidad por la vigencia del mismo mes

Realicé el pago del plan que actualmente tengo, al ser de estudiante por un valor de $ 9.300,00 y al momento de observar la aplicación por la cual se realizó el pago se ven reflejados 2 descuentos por este valor, posteriormente me llegaron 2 comproba...

  • Visitor
  • Realicé el pago del plan que actualmente tengo, al ser de estudiante por un valor de $ 9.300,00 y al momento de observar la aplicación por la cual se realizó el pago se ven reflejados 2 descuentos po...
  • Bittencourt
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

I want to upgrade my payment to annually

I am from Nigeria. I will like to pay for one year premium individual

  • Visitor
  • I am from Nigeria. I will like to pay for one year premium individual
  • jataylor
  • Visitor
  • 76 Views
  • 2 replies
  • 0 likes
  • 76 Views
  • 2 replies
  • 0 likes

Superuser Contribution Por qué no me han hecho el cobro del plan?

Se me tenía que cobrar el plan premium entre el 14 y el 15 de marzo, se me cobró varias veces, seis veces, dinero que se mantiene bloqueado, de dos tarjetas diferentes y aún así me sigue saliendo un anuncio de que puedo perder mi plan si no lo pago.

  • Visitor
  • Se me tenía que cobrar el plan premium entre el 14 y el 15 de marzo, se me cobró varias veces, seis veces, dinero que se mantiene bloqueado, de dos tarjetas diferentes y aún así me sigue saliendo un ...
  • Novy
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have just upgraded to premium on my Mac but can’t get premium on my iphon

I had free trial on my iPhone and since it said that I could not upgrade to premium on my iPhone, I upgraded no my Mac. I have the upgrade on my Mac but not on my iPhone. How can I download the premium version to my iPhone?

  • Visitor
  • I had free trial on my iPhone and since it said that I could not upgrade to premium on my iPhone, I upgraded no my Mac. I have the upgrade on my Mac but not on my iPhone. How can I download the premi...
  • Novy
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution I subscribed to Premium Mini and Full Premium at the same time. I want access to Full Premium.

PlanPremiumCountryIndiaDevice(PC)Operating System(Windows 10) My Question or IssueI made a subscription to Premium Mini thinking it'll provide "Very High" quality music. Later I found out it doesn't. Then I immediately made a subscription to Full Pre...

  • Casual Listener
  • Plan Premium Country India Device (PC) Operating System (Windows 10)   My Question or Issue I made a subscription to Premium Mini thinking it'll provide "Very High" quality music. Late...
  • shrikantbhosle12
  • Casual Listener
  • 997 Views
  • 6 replies
  • 0 likes
  • 997 Views
  • 6 replies
  • 0 likes

unable to stop spotify monthly payment

My Question or Issue spofify does not recognize my account paying for a Duo Plan. Spotify states I have a free subscription. Yet, I am being charged for a duo subscription. I have exausted all avenues but for cancelling credit card. Any suggestions?

  • Visitor
  •     My Question or Issue   spofify does not recognize my account paying for a Duo Plan.  Spotify states I have a free subscription.  Yet, I am being charged for a duo sub...
  • osornios
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My Spotify Premium gift card code is invalid

My Spotify Premium gift card code is not valid, I made the purchase of my gift card and when I redeemed it and entered the code it tells me that: Unfortunately, this Premium code does not seem to be valid. Try again or contact the customer service de...

  • Casual Listener
  • My Spotify Premium gift card code is not valid, I made the purchase of my gift card and when I redeemed it and entered the code it tells me that: Unfortunately, this Premium code does not seem to be ...
  • Novy
  • Moderator
  • 9908 Views
  • 5 replies
  • 0 likes
  • 9908 Views
  • 5 replies
  • 0 likes

Payment problems

In the current month, €7,99 was deducted from my card twice as my plan is monthly, they deducted the amount on 18th of march and the same amount on 19th of march, in this case today, pls help

  • Visitor
  • In the current month, €7,99 was deducted from my card twice as my plan is monthly, they deducted the amount on 18th of march and the same amount on 19th of march, in this case today, pls help  ...
  • Luan
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes