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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48705 Views
  • 21 replies
  • 4 likes
  • 48705 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30374 Views
  • 19 replies
  • 2 likes
  • 30374 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 21013 Views
  • 6 replies
  • 1 likes
  • 21013 Views
  • 6 replies
  • 1 likes

Superuser Contribution Problem with Premium Family payment

PlanPremium FamilyCountry France Device(Samsung Galaxy S9, Macbook Air late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I'm now into the second week of trying to renew my Premium Family account. Each time I have tried to make the pay...

  • Regular
  • Plan Premium Family Country France   Device (Samsung Galaxy S9, Macbook Air late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I'm now into the second week ...
  • Yordan
  • Moderator
  • 132 Views
  • 5 replies
  • 0 likes
  • 132 Views
  • 5 replies
  • 0 likes

After upgrading my account my profile split into 2 and i lost my following and followers list.

PlanPremium 3 monthsCountry Operating System(Windows 11) My Question or IssueI just upgraded my account and when I logged out and logged in back, my pfp, followers and following list was gone. I can search my name and see my old profile. I can even f...

  • Visitor
  •   Plan Premium 3 months Country   Operating System (Windows 11)   My Question or Issue I just upgraded my account and when I logged out and logged in back, my pfp,  follo...
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

SPOTIFY FOR UKRAINIAN

I’m Ukrainian and I heard that you give free Spotify Premium subscription for us , how can I get that , ‘cause I can’t see any way to get it in app.

  • Visitor
  • I’m Ukrainian and I heard that you give free Spotify Premium subscription for us , how can I get that , ‘cause I can’t see any way to get it in app.
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution "You've discovered a premium feature" every time I try to save my playlists

PlanPremiumCountryCosta RicaDeviceS10+ My Question or IssueFor about a week now, every time I open the app or go to save ANY playlist, I get a pop up saying it's a Premium feature. I have the premium family plan, and had no issues in the past until n...

  • Newbie
  •   Plan Premium Country Costa Rica Device S10+   My Question or Issue For about a week now, every time I open the app or go to save ANY playlist, I get a pop up saying it's a Premiu...
  • OscarDC
  • Moderator
  • 21769 Views
  • 14 replies
  • 1 likes
  • 21769 Views
  • 14 replies
  • 1 likes

Superuser Contribution VALID PAYMENT ADDRESS

I ENTER MY EXACT ADDRESS AS IT APPEARS ON MY STATEMENTS YET IT DOESNT ACCEPT IT AS VALID, I RECENTLY GOT A NEW BANK CARD BUT THE ADDRESS IS THE SAME AS ITS ALWAYS BEEN, PLEASE ADVISE, MY ACCOUNT IS DELIQUENT

  • Visitor
  • I ENTER MY EXACT ADDRESS AS IT APPEARS ON MY STATEMENTS YET IT DOESNT ACCEPT IT AS VALID, I RECENTLY GOT A NEW BANK CARD BUT THE ADDRESS IS THE SAME AS ITS ALWAYS BEEN, PLEASE ADVISE, MY ACCOUNT IS D...
  • Novy
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay for premium

I stopped paying for premium a few months ago but now I wanna start my Premium account again. However whenever I type in my credit card info it says "payment failed". The card isn't the issue it works fine otherwise. It also isn't a connection issue ...

  • Visitor
  • I stopped paying for premium a few months ago but now I wanna start my Premium account again. However whenever I type in my credit card info it says "payment failed". The card isn't the issue it work...
  • Novy
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Spotify Duo

Hello, Due to a change of banking account, and temporarely not able to pay by Credit Card, I bought a pre-paid card. But when I try to add it to my account, it says unable to redeem code, due to Spotify duo not payable via prepaid???Is this normal?

  • Newbie
  • Hello,    Due to a change of banking account, and temporarely not able to pay by Credit Card, I bought a pre-paid card. But when I try to add it to my account, it says unable to redeem co...
  • Taylith
  • Rising Star 3
  • 103 Views
  • 2 replies
  • 1 likes
  • 103 Views
  • 2 replies
  • 1 likes

Subscription plan

HiI started a 3 months plan in april for 109 SEK a month. What will it cost me in August? kind regards Klara Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Hi I started a 3 months plan in april for 109 SEK a month. What will it cost me in August?  kind regards    Klara     Device (iPhone 8, Samsung Galaxy 9, Macbook ...
  • Taylith
  • Rising Star 3
  • 58 Views
  • 1 replies
  • 1 likes
  • 58 Views
  • 1 replies
  • 1 likes

Superuser Contribution Mobile payment isn’t working

PlanFreeCountryPhilippinesDeviceVivoOperating SystemAndroidMy Question or IssueI've been trying to renew my Spotify premium subscription through mobile payment but it only says "Oops, something went wrong. Please try again or contact our support team...

  • Casual Listener
  • Plan Free Country Philippines Device Vivo Operating System Android My Question or Issue I've been trying to renew my Spotify premium subscription through mobile payment but it only says "Oop...
  • 3155mszinq6znrxtgqtg
  • Visitor
  • 135 Views
  • 4 replies
  • 0 likes
  • 135 Views
  • 4 replies
  • 0 likes

Duplicate subscriptions

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems in payments with credit card in Spotify Premium Family

PlanFamily PremiumCountrySpain DeviceGoogle Pixel 4A, Macbook Pro 2020Operating SystemAndroid 11, MacOS Catalina My Question or IssueSince some weeks ago, I am receiving an error message saying that the payment with the credit card was not possible.I...

  • Newbie
  • Plan Family Premium Country Spain   Device Google Pixel 4A, Macbook Pro 2020 Operating System Android 11, MacOS Catalina   My Question or Issue Since some weeks ago, I am receivi...
  • Eni
  • Moderator
  • 522 Views
  • 5 replies
  • 4 likes
  • 522 Views
  • 5 replies
  • 4 likes

Superuser Contribution Payment Problems

Hi,I have been using Spotify Family since 2016 without any problems until... todayMy sister received an email saying that I have removed her from the family plan (which I did not) and later my other family members also received the same message.I've ...

  • Newbie
  • Hi, I have been using Spotify Family since 2016 without any problems until... today My sister received an email saying that I have removed her from the family plan (which I did not) and later my ot...
  • OscarDC
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to upgrade subscription

How do I upgrade my subscription from premium to duo? It’d not allowing me

  • Visitor
  • How do I upgrade my subscription from premium to duo? It’d not allowing me
  • OscarDC
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing "Your Services" tab / Unable to activate Hulu

PlanPremium For StudentsCountryThe United States of America (USA)Device(iPhone 8+, Ideapad Flex 5, PS4)Operating System(iOS 10, Windows 10) My Question or IssueHello, I have Premium for Students (Country: USA) and am unable to find the Your Services ...

  • Casual Listener
  • Plan Premium For Students Country The United States of America (USA) Device (iPhone 8+, Ideapad Flex 5, PS4) Operating System (iOS 10, Windows 10)   My Question or Issue Hello, I have ...
  • Dian
  • Moderator
  • 81 Views
  • 3 replies
  • 0 likes
  • Hulu Activation
  • 81 Views
  • 3 replies
  • 0 likes

Can't signup to Duo because it doesn't accept my address

PlanPremium duo Country Brasil My Question or Issue I'm trying to be added to my girlfriend's Duo SIM plan, we're living in the same house but Spotify is saying that the addresses aren't the same but I'm inserting the same address that's on my Gf acc...

  • Visitor
  • Plan Premium duo  Country  Brasil    My Question or Issue   I'm trying to be added to my girlfriend's Duo SIM plan, we're living in the same house but Spotify is sayin...
  • MauriceMV
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Spotify Premium Subscription Page

PlanPremiumCountryNigeriaDeviceGionee M12Operating SystemAndroid 10 My Question or IssueHi there, i've tried countless times to renew my Spotify premium subscription. Most times, the payment page loads but it doesn't load the precise spot for me to i...

  • Visitor
  •   Plan Premium Country Nigeria Device Gionee M12 Operating System Android 10   My Question or Issue Hi there, i've tried countless times to renew my Spotify premium subscription....
  • Hubo
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Re: Using Spotify in Turkey

Hello there, thank you for the question, the answer I am looking for if my US Spotify account will work in Turkey? its a lot cheaper in Turkey so Spotify don't allow Turkish accounts to be used in US. How about vice versa? I willlive 2 months outof a...

  • Visitor
  • Hello there, thank you for the question, the answer I am looking for if my US Spotify account will work in Turkey? its a lot cheaper in Turkey so Spotify don't allow Turkish accounts to be used in US...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Cannot redeem US gift card on UK Spotify

My Question or Issue HI, My friend in the US bought me a Spotify gift e-voucher on Amazon.com. When Ive tried redeeming on my UK Spotify account it says its invalid for this country. Anyone got any idea how I go about redeeming it or am I going to lo...

  • Newbie
  •   My Question or Issue  HI, My friend in the US bought me a Spotify gift e-voucher on Amazon.com. When Ive tried redeeming on my UK Spotify account it says its invalid for this country. A...
  • Maxim
  • Spotify Star
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

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