X premium for the first time

[muse4]

None of the below information is required. However, the more you provide the easier it will be for us to t

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue I don't remember if had had a premium sub before. Need to know it in order to use the offer.

Maarit

[AlejaR]

Hey there @muse4,

Thanks for posting in the Community and welcome.

In this case, you can check the order history on your account page, to see if perhaps you've had Premium time before. 

Another thing worth trying is checking if perhaps you have more than one Spotify account. You can follow the steps in this article to double-check. Remember to check the order history on any account you might find to verify if you've had Premium time.

If perhaps you're eligible to our offers and you're having issues while trying to subscribe to an offer, we'd recommend you follow the suggestions here to see how it goes.

Keep us in the loop!