Premium Duo won’t load

Solved!

Premium Duo won’t load

Plan

Premium

Country

Netherlands

Device

iPhone 12 Pro

Operating System

iOS

 

My Question or Issue

I just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan is active. However, I can’t enter my address or invite my wife. When I open the Premium Duo Account page I see the 3 loading dots, but nothings happens. Tried both Safari and Firefox (also Incognito).

Reply

Accepted Solutions
Marked as solution

Hi @jelte86!

 

Did the page load eventually or are you still experiencing this issue? If yes, then try switching to a different network to see if that does the trick. If possible, try accessing your account page by logging in on another device (your wife's phone or a computer would do).

 

Something else you can try out is clearing your browser's cache and cookies and logging in again.

 

Let us know how it goes. Cheers!

YordanModerator
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4 Replies

This is what I see (attached).

CAF06A44-1BB5-4C57-B91D-EF1C61BE7CC8.png
Marked as solution

Hi @jelte86!

 

Did the page load eventually or are you still experiencing this issue? If yes, then try switching to a different network to see if that does the trick. If possible, try accessing your account page by logging in on another device (your wife's phone or a computer would do).

 

Something else you can try out is clearing your browser's cache and cookies and logging in again.

 

Let us know how it goes. Cheers!

YordanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Tried today on another computer, and that worked. Problem solved.

Hey there @jelte86,

 

Thanks for the reply.


Glad to hear that everything worked out in the end 🙂

 

We're here if you need help with anything else.

AlexModerator
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