Premium Duo won’t load

[jelte86]

Plan

Premium

Country

Netherlands

Device

iPhone 12 Pro

Operating System

iOS

My Question or Issue

I just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan is active. However, I can’t enter my address or invite my wife. When I open the Premium Duo Account page I see the 3 loading dots, but nothings happens. Tried both Safari and Firefox (also Incognito).

[jelte86]

This is what I see (attached).

[Yordan · Accepted solution]

Hi @jelte86!

Did the page load eventually or are you still experiencing this issue? If yes, then try switching to a different network to see if that does the trick. If possible, try accessing your account page by logging in on another device (your wife's phone or a computer would do).

Something else you can try out is clearing your browser's cache and cookies and logging in again.

Let us know how it goes. Cheers!

[jelte86]

Tried today on another computer, and that worked. Problem solved.

[Alex]

Hey there @jelte86,

Thanks for the reply.

Glad to hear that everything worked out in the end 🙂

We're here if you need help with anything else.