premium free trial got canceled

[Massimiliano15]

hi everyone, two days ago I started a free 30-days trial of Spotify Premium and it worked fine until today, when my trial was canceled and I went back to Spotify free. I tried contacting the support but they said that they can't share more information with me and now they refuse to answer.
what did I do wrong? and can I do something about it, since I have the receipt of the "payment" of the free trial?

[Maxim]

Hey @Massimiliano15,

Thanks for reaching out.

Here on the Community, we don’t have access to your account, but it sounds like your trial may have been discontinued because you’ve already taken advantage of the offer in the past.

That said, you can still start a regular Premium subscription if you’d like. Just head over to https://spotify.com/premium to get started.

Let me know if you have any other questions! 🙂

[g6rson]

the same thing just happened to me I got a 2 month trial went to cancel it later so I don’t get charged and they took it away 

[NikitaVip1]

Здравствуйте. Оформил бесплатную подписку на 3 месяца, на следующий день она пропала. Я почитал в правилах сказано что если убрать карту для платежа, то бесплатная подписка премиум автоматически переходит на бесплатную версию. Но я не отвязывал свою банковскую карту, в чем причина и вернут ли мне премиум?

Plan 

Premium

Country

Azerbaijan

Device

Xiaomi 11 lite 5g NE

Operating System

Android 14

[New user]

I bought the 3 months free trial and i log in today and its gone . please fix it

[New user]

Estava fazendo ó período de teste gratuito e ele saiu do nada

[New user]

My spotify premium got canceled the next day and I dont know why. It was the free subscription for 3 months. I didnt get any message, i was just left without premium and thats all.

[Anothernewuser]

Same problem for me! 😞

[Anothernewuser]

I signed up for the 3 months free trial, but I'm back to the Free tier after a few hours, even though I got an invoice. What can I do?

[Asif11]

Plan

Premium

Country

Azerbaijan

Device

(iPhone 13 mini)

Operating System

(iOS 17.7)

My Question or Issue

[31q4rprb5g2myzoai3cv]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Myntra coupon for spotify premium not working , first they gave premium then changed to normal

[moxi14]

I activated the 3 month free offer yesterday, it seemed to me that it was all good, yesterday I had spotify and now I have a free subscription and in the payment history it says "no payment" in the status it just went yesterday
help me

[digizoneaz]

Plan

Free

Country

Azerbaijan 

My Question or Issue

Yesterday I activated premium with a 3-month free trial. Today it was registered. I had not done anything wrong. please solve this problem