Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy PrimeOperating SystemAndroidMy Question or IssueI'm paying for premium service but certain features I've paid for aren't showing, specifically the ability to search for songs within my playlist. I'v...
I noticed in my credit card that I have payed for double accounts for over a year. I thought that I was updating for a family premium but it made a new subscription and kept also the old one. Really bummer to find out that I have spent a lot of money...
Hi, I have the "Spotify Premium with Hulu" plan. I think i got it as a promotion in 2019 after i aged out of the student account. I believe the plan is discontinued, but existing users can keep the plan if they don't switch away. I can't find a way t...
PlanPremiumCountryCanadaDeviceHuawei p20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am going into my second year of university but spotify says i've reached the maximum of 4 years that the students discount is availa...
PlanFreeCountryNigeria Device(Android Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was on the 3 month free trial but I had an issue with my card so I had to cancel it. So when my Spotify switched back to free mode it ...
I'm based in Brazil and have a premium plan for a few years now. This Wednesday 07/20, day of subscription payment, I've been notified by Spotify that I was not part of a premium plan anymore for alleged payment issues as shown below.Você não faz mai...
Quero enviar o teste premium de 02 meses para um amigo e agora não encontro em nenhum lugar e não está mais aparecendo no meu app. Onde encontro o link?
PlanFree/PremiumCountryUSADevice Operating System My Question or IssueI let my subscription to my family plan lapse. Now the link on the spotify website link to the family plan page is broken. Can someone give me advice about how to renew? Should I j...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I change my subscription to the Free Subscription will I still be able to access all of th...
My subscription for premium wanted to renew itself three days before my salary. I chose to wait to update my payment information until my salary arrived, but now that I followed the link in my spotify app to do so Spotify chose premium duo, even thou...
Hi, is it possible to buy a Sporify gift card for a friend in Iceland?
I have been paying for Premium since January 2018. From January 2018 until January 2022, I was subscribed to Premium Student. In January 2022 I seamlessly transitioned to a full-cost, full-benefit Premium account without any issues. I have been charg...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuesaya gabisa bayar dengan metode apapun dari debit, gopay, dan dana. semuanya tertulis pembaya...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in the U.K. where Spotify is in any case twice the cos...
Plan student plan Country USA Device (Samsung Galaxy 9, HP Chromebook x360 ) Operating System (Android) My Question or Issue I've paid and got the student plan for Spotify and Hulu, however, I think it activated the wrong account on Hulu and I can't ...
Can anyone give a pointer on how to enter a promo code while entering your payment information I was told there's an area to enter the promo code but I cannot find it so when I selected to pay for the membership I could not log in the promo code so t...
When I created my Spotify account, apparently I was a real **bleep**. I let Spotify assign a username which is a series of random letters and numbers which I of course cannot remember. While I pay for Premium every month, I have searched my email can...
PlanFree/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am in Canada. I want to get Premium Duo but don't want to have a monthly subscription....
Plan Premium Duo Country Bolívia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 11 Operating System(iOS 10, Android Oreo, Windows 10,etc.) iOS My Question or IssueI paid the Premium Due, but my partner cant use the premium. When she...
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