Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6655 Views
  • 23 replies
  • 2 likes
  • 6655 Views
  • 23 replies
  • 2 likes

Duo Plan - Error message: Address, even though sharing an address

PlanDuo / PremiumCountryNetherlands My Question or IssueI signed up for Duo but when my partner tries to connect his account, he gets an error message that we need to live at the same address to use Duo. We do live at the same address and can prove t...

  • Visitor
  •   Plan Duo / Premium Country Netherlands     My Question or Issue I signed up for Duo but when my partner tries to connect his account, he gets an error message that we need to...
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Still get ads with music on duo premium on my wife's phone

I upgraded my premium account to add duo premium for my wife. Got confirmation. She still gets ads with music.

  • Visitor
  • I upgraded my premium account to add duo premium for my wife. Got confirmation. She still gets ads with music.
  • Maxim
  • Spotify Star
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Superuser Contribution Easypaisa payment issue

Easypaisa sends me otp in my messages but when I enter that otp it constantly says “the pin is incorrect”Please help

  • Visitor
  • Easypaisa sends me otp in my messages but when I enter that otp it constantly says “the pin is incorrect” Please help 🙏
  • Vani_ss
  • Visitor
  • 1405 Views
  • 9 replies
  • 0 likes
  • 1405 Views
  • 9 replies
  • 0 likes

No puedo comprar el plan de estudiante.

Al momento en que quiero comprar una suscripción de estudiante en mi teléfono móvil (ya con mi cuenta verificada como de estudiante) al entrar a la página de Spotify para elegir el plan no me aparece ninguna opción para escoger el plan o el método de...

  • Casual Listener
  • Al momento en que quiero comprar una suscripción de estudiante en mi teléfono móvil (ya con mi cuenta verificada como de estudiante) al entrar a la página de Spotify para elegir el plan no me aparece...
  • osornios
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: DUO INVITE LINK FIX HERE!!!

I have tried to update my address but it says its can;t find the address - even when I use a postcode and the name of the village. How do I update the address?

  • Visitor
  • I have tried to update my address but it says its can;t find the address - even when I use a postcode and the name of the village. How do I update the address?
  • Susan_GP
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Basic duo

I'm in the UK and recently switched from duo premium to duo basic, but Spotify appears to have switched me back without notifying me. What's going on here?

  • Casual Listener
  • I'm in the UK and recently switched from duo premium to duo basic, but Spotify appears to have switched me back without notifying me. What's going on here?
  • AlejaR
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

How to stop payment through paypal without spotify information

My husband recently passed away and I do not have the information to sign into spotify. The spotify is on an automatic payment plan. I do not use spotify and I need it cancelled.

  • Visitor
  • My husband recently passed away and I do not have the information to sign into spotify. The spotify is on an automatic payment plan. I do not use spotify and I need it cancelled.
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Spotify Duo_ Cancel subscription and keep playlist

PlanSpotify Duo/PremiumCountrySwitzerlandDeviceiPhone 14 ProOperating SystemiOS 17.5 My Question or IssueHi GuysI would like to cancel my Spotify Duo and go back to Single Premium.Will the two of us who shared the Premium Duo now lose our playlists?O...

  • Newbie
  • Plan Spotify Duo/Premium Country Switzerland Device iPhone 14 Pro Operating System iOS 17.5   My Question or Issue Hi Guys I would like to cancel my Spotify Duo and go back to Single ...
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change payment method

HiDon't know if i am in the right place but I need some help.I have premium Spotify which I have been paying using GCASH, I want to change it to my BPI Debit card but when I go to my account and choose update payment method it doesn't list an option ...

  • Casual Listener
  • Hi Don't know if i am in the right place but I need some help. I have premium Spotify which I have been paying using GCASH, I want to change it to my BPI Debit card but when I go to my account and ...
  • Don141
  • Visitor
  • 916 Views
  • 6 replies
  • 0 likes
  • 916 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify charged me twice. Has anyone had to go through this too?

I was charged twice this month for my subscription, but Spotify does not provide direct customer support. Who can I talk with about this? Anyone knows?

  • Visitor
  • I was charged twice this month for my subscription, but Spotify does not provide direct customer support.    Who can I talk with about this? Anyone knows? 
  • Not applicable
  • 2390 Views
  • 10 replies
  • 1 likes
  • 2390 Views
  • 10 replies
  • 1 likes

Solved!! Basic duo

PlanPremiumCountryUSA Operating SystemAndroid 13 My Question:I currently have Premium Duo but I heard there is a similar plan that has everything but the audiobooks. I do not use Spotify for audiobooks so I would like to switch to Basic Duo, but I do...

  • Casual Listener
  • Plan Premium Country USA  Operating System Android 13   My Question: I currently have Premium Duo but I heard there is a similar plan that has everything but the audiobooks. I do no...
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Payment

Hello, we subscribed to spotify family last june 2 2024, is our next bill on june 6 2024 as indicated on my account?

  • Visitor
  • Hello, we subscribed to spotify family last june 2 2024, is our next bill on june 6 2024 as indicated on my account?   
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan. to student to plan.

PlanDuo Plan.CountryusDevice(iPhone 8, Samsung Galaxy 12, Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am currently Duo plan. and want to switch to the student plan. What will happen to my playlist for both myself and...

  • Visitor
  • Plan Duo Plan. Country us Device (iPhone 8, Samsung Galaxy 12,  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am currently Duo plan. and w...
  • Vasil
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium in Venezuela

PlanPremiumCountryVenezuelaDeviceiPad pro 9.7Operating SystemiOS 10 My Question or IssueI came from the US to Venezuela with Spotify premium, in the US it worked perfectly, but now that I am in Venezuela and still paying for it, it wouldn't let me se...

  • Casual Listener
  •   Plan Premium Country Venezuela Device iPad pro 9.7 Operating System iOS 10   My Question or Issue I came from the US to Venezuela with Spotify premium, in the US it worked perf...
  • Vasil
  • Moderator
  • 3424 Views
  • 8 replies
  • 0 likes
  • 3424 Views
  • 8 replies
  • 0 likes

Superuser Contribution Refund Me. Why no live support?

I have been trying to access help re an account deduction for over an hour! You're completely unreachable. I signed up as you state a free trial available or a week for R13.99. Was planning a monthly subscription then which you advertise for R64.99 p...

  • Visitor
  • I have been trying to access help re an account deduction for over an hour! You're completely unreachable.  I signed up as you state a free trial available or a week for R13.99. Was planning...
  • Vasil
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem having my girlfriend joining duo

I just upgraded to premium duo so my girlfriend may experience premium Spotify as well, she lives with me in France, yet when she dials the address, it says she's not leaving in the same address as me.

  • Visitor
  • I just upgraded to premium duo so my girlfriend may experience premium Spotify as well, she lives with me in France, yet when she dials the address, it says she's not leaving in the same address as m...
  • OscarDC
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué el año de premium y sigo con servicio gratuito

CountryArgentinaDeviceSamsung S22Operating SystemWindows 10 Buenos días, pagué el servicio premium por adelantado, un año, utilizando rapipago (tengo el recibo conmigo), y sigo con el servicio gratuito.¿Cómo debo proceder?

  • Visitor
  • Country Argentina Device Samsung S22 Operating System Windows 10   Buenos días, pagué el servicio premium por adelantado, un año, utilizando rapipago (tengo el recibo conmigo), y sigo con...
  • jandui
  • Newbie
  • 365 Views
  • 4 replies
  • 0 likes
  • 365 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cobrança indevida de R$7

Olá!Alterei a forma de pagamento no app e cobraram em minha fatura do cartão o Valor de R$7,00. Queria saber sobre o que se trata esta cobrança?

  • Visitor
  • Olá! Alterei a forma de pagamento no app e cobraram em minha fatura do cartão o Valor de R$7,00. Queria saber sobre o que se trata esta cobrança?
  • OscarDC
  • Moderator
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Superuser Contribution lost account and Premium debit order still going off

hi there ive lost my account details and cannot retrieve it idk what the username or password was so i made a new account and now the old account is still trying to take the money off my Bank account how can i stop the debit order as im using premium...

  • Visitor
  • hi there ive lost my account details and cannot retrieve it idk what the username or password was so i made a new account and now the old account is still trying to take the money off my Bank account...
  • Yordan
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes