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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12446 Views
  • 24 replies
  • 2 likes
  • 12446 Views
  • 24 replies
  • 2 likes

Solved!!Superuser Contribution No ads on free

I recently got Spotify and I haven't upgraded to premium or tried the free trial yet, but despite being on the free version I still have yet to receive an ad... I'm not complaining or anything, I'm glad I haven't had to deal with ads yet, but I'm rea...

  • Visitor
  • I recently got Spotify and I haven't upgraded to premium or tried the free trial yet, but despite being on the free version I still have yet to receive an ad... I'm not complaining or anything, I'm g...
  • smoore1
  • Visitor
  • 79415 Views
  • 12 replies
  • 5 likes
  • 79415 Views
  • 12 replies
  • 5 likes

Solved!!Superuser Contribution My Microsoft Redeem code isn't working

PlanFree/PremiumCountryGermany DeviceiPhone 12Operating SystemiOS 16 My Question or IssueSo I got a Redeem code from Microsoft Rewards and it just won't work it always says ''sorry, you are not eligible for this subscription'' if I type the code in i...

  • Regular
  • Plan Free/Premium Country Germany   Device iPhone 12 Operating System iOS 16   My Question or Issue So I got a Redeem code from Microsoft Rewards and it just won't work it always...
  • Jay73za
  • Visitor
  • 10014 Views
  • 18 replies
  • 0 likes
  • 10014 Views
  • 18 replies
  • 0 likes

Wie kündige ich ein Abo das nicht existiert?

Hallo, Klarna berechnet 10,99€ für ein Spotify-Abo das ich nie abgeschlossen habe. Ich habe zwar ein Gratis-Probeabo das mittlerweile abgelaufen ist. Deshalb gehe ich davon dass es automatisch kostenpflichtig weiterläuft weil ich nix abbestellt habe ...

  • Visitor
  • Hallo, Klarna berechnet 10,99€ für ein Spotify-Abo das ich nie abgeschlossen habe. Ich habe zwar ein Gratis-Probeabo das mittlerweile abgelaufen ist. Deshalb gehe ich davon dass es automatisch kosten...
  • Ximzend
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Will I lose my free premium trial if I cancel it early?

PlanPremiumCountryUnited StatesDeviceAnyOperating SystemAny My Question or IssueIf I click on the cancel premium button to cancel any charges that would be made when my free premium ends, it says that it'll be cancelled today. I just got it, and I do...

spotifypremium.png
  • Casual Listener
  • Plan Premium Country United States Device Any Operating System Any   My Question or Issue If I click on the cancel premium button to cancel any charges that would be made when my free ...
  • jothesnow
  • Visitor
  • 37813 Views
  • 16 replies
  • 0 likes
  • 37813 Views
  • 16 replies
  • 0 likes

Why my partner cannot accept my invite?

The message we received is that she already cannot be verified and has to wait 12 months… it’s my wife and has resided with me the whole time. We had this issue before and is why we left Spotify.

  • Visitor
  • The message we received is that she already cannot be verified and has to wait 12 months… it’s my wife and has resided with me the whole time. We had this issue before and is why we left Spotify.
  • Maxim
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

How can I get hulu with no ads?

I have hulu with ads through spotify. I am willing to pay more for hulu with no ads. But can't figure out if this is possible

  • Visitor
  • I have hulu with ads through spotify. I am willing to pay more for hulu with no ads. But can't figure out if this is possible
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Transfer premium sub to another account, as I redeemed code on wrong accoun

I've paid for the account under instead of using a gift card that I bought. Can I transfer that over to the other account

  • Visitor
  • I've paid for the account under <removed sensitive info> instead of <removed sensitive info> using a gift card that I bought. Can I transfer that over to the other account
  • Maxim
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

No choice but to be doubled charged when changing regions?

PlanPremium Family/Premium DuoCountryNetherlands/Switzerland My Question or IssueI was previously living in the Netherlands, where I shared a Premium Family membership with someone. I'm now living in Switzerland with my husband, and we want to have a...

  • Newbie
  • Plan Premium Family/Premium Duo Country Netherlands/Switzerland    My Question or Issue I was previously living in the Netherlands, where I shared a Premium Family membership with som...
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution failed payment

i am trying to purchase 3 month sup with telda card but it keeps saying failed payment

  • Casual Listener
  • i am trying to purchase 3 month sup with telda card but it keeps saying failed payment
  • Not applicable
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hola, estoy intentado hacer el pago de spotify para estudiante y no me deja

A lo que intento hacer el pago no me deja colocar la tarjeta, se queda esperando y esperando y nunca sale para aceptar la tarjeta. Entonces no se realiza el pago

  • Visitor
  • A lo que intento hacer el pago no me deja colocar la tarjeta, se queda esperando y esperando y nunca sale para aceptar la tarjeta. Entonces no se realiza el pago
  • Eni
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed - New cards not accepted

PlanPremiumCountryFrance My Question or IssueI had to change the card previously used for Spotify Payments. However, it is impossible to update the payment methods, and I tries three different cards already (AmEx included). My bank told that online p...

  • Visitor
  • Plan Premium Country France   My Question or Issue I had to change the card previously used for Spotify Payments. However, it is impossible to update the payment methods, and I tries three...
  • Not applicable
  • 162 Views
  • 2 replies
  • 0 likes
  • 162 Views
  • 2 replies
  • 0 likes

my family plan has been canceled

PlanPremium FamilyCountryUSADeviceXiaomi Redmi 9Operating SystemAndroidMy Question or IssueJust a few days ago, on September 26, I purchased Family Premium and some people joined the plan, and today I realize that the plan has been canceled, which is...

  • Visitor
  • Plan Premium Family Country USA Device Xiaomi Redmi 9 Operating System Android My Question or Issue Just a few days ago, on September 26, I purchased Family Premium and some people joined th...
  • Not applicable
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify India UPI payment failed but still charged

PlanPremiumCountryIndiaDevice(Samsung M21 2020)Operating System(Android 10) On 27/01/2022 I attempted to top up my Spotify premium family which I have been using for last year which is supposed to expire on 14/02/2022. So in the payment options are s...

  • Casual Listener
  •   Plan Premium Country India Device (Samsung M21 2020) Operating System (Android 10)   <span;>On 27/01/2022 I attempted to top up my Spotify premium family which I have been...
  • Not applicable
  • 1744 Views
  • 5 replies
  • 0 likes
  • 1744 Views
  • 5 replies
  • 0 likes

Superuser Contribution charges on Credit card without permission

spotify charges the monthly fees on premium plan from nowhere, i didn't ask for the plan neither my credit card is listed on my saved cards so who authorise those charges?

  • Casual Listener
  • spotify charges the monthly fees on premium plan from nowhere, i didn't ask for the plan neither  my credit card is listed on my saved cards   so who authorise those charges?  ...
  • Not applicable
  • 11737 Views
  • 4 replies
  • 2 likes
  • 11737 Views
  • 4 replies
  • 2 likes

Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

  • Newbie
  • What are the actual differences between the Basic Individual plan and the premium ones?   Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.    
  • Marcoux
  • Visitor
  • 9830 Views
  • 11 replies
  • 1 likes
  • 9830 Views
  • 11 replies
  • 1 likes

Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

  • Casual Listener
  • Plan Premium Individual Country USA     My Question or Issue Hello!  I have Premium Individual and am grandfathered in to "Access to Hulu."  I cannot access Hulu when tryin...
  • Not applicable
  • 211 Views
  • 4 replies
  • 0 likes
  • Account
  • 211 Views
  • 4 replies
  • 0 likes

Missing podcasts and audiobook section

I don't find any options to play podcasts or audiobooks. The only two tabs I see on my Spotify app are 'All' and 'Music'. If I cannot consume podcasts, or audiobooks, I don’t feel it worthwhile to subscribe anymore. Am I missing something or it is wh...

  • Newbie
  • I don't find any options to play podcasts or audiobooks. The only two tabs I see on my Spotify app are 'All' and 'Music'. If I cannot consume podcasts, or audiobooks, I don’t feel it worthwhile to su...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ads kept playing even when I had Premium Mini

Ads kept playing when I was listening to music even though I had Premium Mini It happened on Macbook M1 & Window 10 PC Spotify App

  • Newbie
  • Ads kept playing when I was listening to music even though I had Premium Mini   It happened on Macbook M1 & Window 10 PC Spotify App
  • Djoharmusic
  • Visitor
  • 2270 Views
  • 5 replies
  • 1 likes
  • 2270 Views
  • 5 replies
  • 1 likes

Solved!! Free trial asked to pay £1.01

PlanFree/PremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI wanted to start the free 3 motn trial but Spotify asked for a charge of £1.01 when i keyed in my credit card details. why is this?

  • Casual Listener
  • Plan Free/Premium Country UK Device PC Operating System Windows 10   My Question or Issue I wanted to start the free 3 motn trial but Spotify asked for a charge of £1.01 when i keyed i...
  • Not applicable
  • 1330 Views
  • 3 replies
  • 0 likes
  • 1330 Views
  • 3 replies
  • 0 likes