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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70905 Views

19 replies

94 likes

  • 70905 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134693 Views

69 replies

10 likes

Premium for Family
  • 134693 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

73542 Views

89 replies

4 likes

  • 73542 Views
  • 89 replies
  • 4 likes

Why isn't Podcast available in Bangladesh?

Spotify officially entered Bangladesh 3 years back. However, the podcast feature is still missing. Any idea why?

Visitor

Spotify officially entered Bangladesh 3 years back. However, the podcast feature is still missing. Any idea why? 

Billy-J

Spotify Star

116 Views

1 replies

0 likes

  • 116 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

Plan Premium Individual Country USA     My Question or Issue Hello!  I have Premium Individual and am grandfathered in to "Access to Hulu."  I cannot access Hulu when tryin...

justarandomidiot

Newbie

50462 Views

30 replies

2 likes

Account
  • 50462 Views
  • 30 replies
  • 2 likes

Problema com o Duo

Nenhuma das informações abaixo é obrigatória. No entanto, quanto mais informações você fornecer, mais fácil será para nós tentarmos ajudar.PlanoPremium duoPaísBrasilDispositivoSamsung Minha pergunta ou problemaAcabei de assinar o plano Duo por 3 mese...

Visitor

Nenhuma das informações abaixo é obrigatória. No entanto, quanto mais informações você fornecer, mais fácil será para nós tentarmos ajudar. Plano Premium duo País Brasil Dispositivo Samsung&nbs...

ribezaz

Spotify Star

84 Views

1 replies

1 likes

  • 84 Views
  • 1 replies
  • 1 likes

Superuser Contribution I’ve received notice of rate increase

I’ve received notice of a $2 rate increase on my Premium Duo account. The email message I’ve received states, “We’re increasing the price of Premium Duo so that we can continue to invest in and innovate on our product offerings and features, and brin...

Casual Listener

I’ve received notice of a $2 rate increase on my Premium Duo account. The email message I’ve received states,  “We’re increasing the price of Premium Duo so that we can continue to invest in and...

thecinesinaa

Newbie

19732 Views

114 replies

6 likes

  • 19732 Views
  • 114 replies
  • 6 likes

Superuser Contribution Duo manager switching to Family plan

Plan Duo Country USA Device PC and iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue As a manager of the Duo plan that I cancelled, I have to wait to join my Family's family plan. The date is . When exactly can I jo...

Visitor

Plan Duo Country USA Device PC and iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As a manager of the Duo plan that I cancelled, ...

MihailY

Moderator

109 Views

1 replies

0 likes

  • 109 Views
  • 1 replies
  • 0 likes

How do I get Basic Family Plan

Hi, I'm in Australia and currently have Premium Individual. When I look to change plans, I get options like:- Basic Individual- Premium Student- Premium Duo- Premium Family I've been told by friends with Basic Family that it's like Premium, but cheap...

Newbie

Hi, I'm in Australia and currently have Premium Individual.  When I look to change plans, I get options like: - Basic Individual - Premium Student - Premium Duo - Premium Fami...

Maxim

Spotify Star

148 Views

1 replies

0 likes

  • 148 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No ads on free

I recently got Spotify and I haven't upgraded to premium or tried the free trial yet, but despite being on the free version I still have yet to receive an ad... I'm not complaining or anything, I'm glad I haven't had to deal with ads yet, but I'm rea...

Visitor

I recently got Spotify and I haven't upgraded to premium or tried the free trial yet, but despite being on the free version I still have yet to receive an ad... I'm not complaining or anything, I'm g...

sunnuw

Newbie

116251 Views

16 replies

5 likes

  • 116251 Views
  • 16 replies
  • 5 likes

On student premium but getting Spotify advertising still

I’m not talking about the embedded ads during a podcast that everyone gets, this is the Spotify ads like you would get on a free account. It’s only happening for specific podcasts and not happening during other podcasts or when listening to music. I’...

Casual Listener

I’m not talking about the embedded ads during a podcast that everyone gets, this is the Spotify ads like you would get on a free account. It’s only happening for specific podcasts and not happening d...

Afir

Visitor

1229 Views

6 replies

1 likes

  • 1229 Views
  • 6 replies
  • 1 likes

Solved!! Reverting back to Annual Premium from Monthly Platinum

PlanStarted Premium Annual in September 2025Upgraded Platinum Monthly in November 2025CountryIndiaDeviceiPhone14 Pro Operating SystemiOS 18.6.2 My Question or IssueI purchased an Annual Premium plan in September 2025 and upgraded to the Platinum Plan...

Casual Listener

Plan Started Premium Annual in September 2025 Upgraded Platinum Monthly in November 2025 Country India Device iPhone14 Pro   Operating System iOS 18.6.2   My Question or Issue I...

Billy-J

Spotify Star

1072 Views

5 replies

0 likes

  • 1072 Views
  • 5 replies
  • 0 likes

Duo members share one Apple iPad.

Two Duo members (Plan Manager and Member) share one iPad. How can each person conveniently switch to their own music library? For example; right now my iPad shows my music library and my Profile indicator, how can the other member easily switch to th...

Newbie

Two Duo members (Plan Manager and Member) share one iPad. How can each person conveniently switch to their own music library? For example; right now my iPad shows my music library and my Profile in...

Billy-J

Spotify Star

99 Views

1 replies

0 likes

  • 99 Views
  • 1 replies
  • 0 likes

How to downgrade from Family Premium 6 package to Family Premium 4

There are currently four of us in the package, so there is no point in paying for a larger package. When I want to switch, it does not want to transfer the existing accounts, but wants to delete them. I do not understand why. I get this message:"When...

Newbie

There are currently four of us in the package, so there is no point in paying for a larger package. When I want to switch, it does not want to transfer the existing accounts, but wants to delete them...

MateusM

Spotify Star

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to delete student discount

Hello everyone! I cancelled my student subscription and i see that the student discount will still be available for a year. I want to change a region of my account so i think i need to delete my discount. How can i do that?

Casual Listener

Hello everyone! I cancelled my student subscription and i see that the student discount will still be available for a year. I want to change a region of my account so i think i need to delete my disc...

Novy

Moderator

460 Views

4 replies

0 likes

  • 460 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Missing features in Pakistan

Just got Spotify Premium in Pakistan and here is a list of the features that are missing in the app (Android): 1. No podcasts: The podcast section is simply missing in the app.2. No lyrics: You can not swipe up on a playing song at all, so there is n...

Newbie

Just got Spotify Premium in Pakistan and here is a list of the features that are missing in the app (Android):   1. No podcasts: The podcast section is simply missing in the app. 2. No lyrics...

hammad3

Visitor

35072 Views

41 replies

19 likes

  • 35072 Views
  • 41 replies
  • 19 likes

Premium subscription

Plan Free/PrIemium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have paid through UPI on for premium plan but it's still showing my account as fre...

Visitor

Plan Free/PrIemium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...

Anyk17

Spotify Star

147 Views

1 replies

0 likes

  • 147 Views
  • 1 replies
  • 0 likes

Credit back available?

Plan Premium Duo Country USA Device iPhone 17 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I puchased Premium Duo on , 2025. I invited my child a few times, but didn't have the bandwidth to help them troubleshoot how ...

Visitor

Plan Premium Duo Country USA Device iPhone 17 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I puchased Premium Duo on <sensitive inf...

Billy-J

Spotify Star

90 Views

1 replies

0 likes

  • 90 Views
  • 1 replies
  • 0 likes

Request for Refund – Automatic Charge After Free Trial

Plan Free/Premium Country Greece Device (iPhone 16 pro max) Hello,My Premium subscription was automatically charged after the free trial ended, without me realizing it. I did not intend to continue the Premium subscription and I canceled it as soon a...

Newbie

Plan Free/Premium Country Greece Device (iPhone 16 pro max)  Hello, My Premium subscription was automatically charged after the free trial ended, without me realizing it. I did no...

Billy-J

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Duo work if you live in 2 countries and have cell phones from both?

Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany. Does this work with Duo that she can use her Swiss...

Visitor

Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany....

Billy-J

Spotify Star

1913 Views

6 replies

1 likes

  • 1913 Views
  • 6 replies
  • 1 likes

Superuser Contribution $11.99 for 3 months Duo offer not working

PlanPremium and DuoCountryUSA DeviceLaptop and iPhone 12Operating SystemWindows My Question or IssueI am a Premium subscriber. I received a promotional email from Spotify indicating I could try out Duo for $11.99 for "up to three months" before being...

Newbie

  Plan Premium and Duo Country USA   Device Laptop and iPhone 12 Operating System Windows   My Question or Issue I am a Premium subscriber. I received a promotional email f...

Moogi

Visitor

329 Views

4 replies

0 likes

  • 329 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Ads

Podcasts have an excessive number of ads for those who are subscribers. We pay ourselves to have no ads. It doesn't make sense to have ads

Casual Listener

Podcasts have an excessive number of ads for those who are subscribers. We pay ourselves to have no ads. It doesn't make sense to have ads

sonnic34

Newbie

3123 Views

10 replies

4 likes

  • 3123 Views
  • 10 replies
  • 4 likes

Superuser Contribution Duo promo 2 months free

PlanPremium > Premium Duo I saw the promotion after recently subscribing an account to premium duo. My first bill date is next week. Can I qualify for the promo?

Visitor

Plan Premium > Premium Duo   I saw the promotion after recently subscribing an account to premium duo. My first bill date is next week. Can I qualify for the promo?     

Vasil

Moderator

5214 Views

3 replies

0 likes

  • 5214 Views
  • 3 replies
  • 0 likes