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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48248 Views
  • 18 replies
  • 4 likes
  • 48248 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29973 Views
  • 19 replies
  • 2 likes
  • 29973 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20915 Views
  • 6 replies
  • 1 likes
  • 20915 Views
  • 6 replies
  • 1 likes

Superuser Contribution Not getting premium features despite paying for them

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy PrimeOperating SystemAndroidMy Question or IssueI'm paying for premium service but certain features I've paid for aren't showing, specifically the ability to search for songs within my playlist. I'v...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy Prime Operating System Android My Question or Issue I'm paying for premium service but certain features I've paid for aren't showing,...
  • CarlosE
  • Moderator
  • 343 Views
  • 8 replies
  • 0 likes
  • 343 Views
  • 8 replies
  • 0 likes

Payed for two accounts for over a year

I noticed in my credit card that I have payed for double accounts for over a year. I thought that I was updating for a family premium but it made a new subscription and kept also the old one. Really bummer to find out that I have spent a lot of money...

  • Visitor
  • I noticed in my credit card that I have payed for double accounts for over a year. I thought that I was updating for a family premium but it  made a new subscription and kept also the old one. R...
  • Maxim
  • Spotify Star
  • 46 Views
  • 1 replies
  • 0 likes
  • 46 Views
  • 1 replies
  • 0 likes

Activate Hulu - Spotify Premium with Hulu

Hi, I have the "Spotify Premium with Hulu" plan. I think i got it as a promotion in 2019 after i aged out of the student account. I believe the plan is discontinued, but existing users can keep the plan if they don't switch away. I can't find a way t...

  • Newbie
  • Hi,   I have the "Spotify Premium with Hulu" plan. I think i got it as a promotion in 2019 after i aged out of the student account. I believe the plan is discontinued, but existing users can k...
  • Billy-J
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student subscription

PlanPremiumCountryCanadaDeviceHuawei p20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am going into my second year of university but spotify says i've reached the maximum of 4 years that the students discount is availa...

  • Newbie
  • Plan Premium Country Canada Device Huawei p20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am going into my second year of university but spot...
  • OscarDC
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm locked out of my Spotify

PlanFreeCountryNigeria Device(Android Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was on the 3 month free trial but I had an issue with my card so I had to cancel it. So when my Spotify switched back to free mode it ...

  • Visitor
  • Plan Free Country Nigeria  Device (Android  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was on the 3 month free trial but I had an ...
  • Dian
  • Moderator
  • 48 Views
  • 1 replies
  • 0 likes
  • 48 Views
  • 1 replies
  • 0 likes

Superuser Contribution [subscription] permanent payment issue (nubank, Itau)

I'm based in Brazil and have a premium plan for a few years now. This Wednesday 07/20, day of subscription payment, I've been notified by Spotify that I was not part of a premium plan anymore for alleged payment issues as shown below.Você não faz mai...

  • Casual Listener
  • I'm based in Brazil and have a premium plan for a few years now.   This Wednesday 07/20, day of subscription payment, I've been notified by Spotify that I was not part of a premium plan anymor...
  • Vasil
  • Moderator
  • 113 Views
  • 3 replies
  • 0 likes
  • 113 Views
  • 3 replies
  • 0 likes

Link para teste de 02 meses

Quero enviar o teste premium de 02 meses para um amigo e agora não encontro em nenhum lugar e não está mais aparecendo no meu app. Onde encontro o link?

  • Visitor
  • Quero enviar o teste premium de 02 meses para um amigo e agora não encontro em nenhum lugar e não está mais aparecendo no meu app. Onde encontro o link?
  • Luan
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Premium link broken?

PlanFree/PremiumCountryUSADevice Operating System My Question or IssueI let my subscription to my family plan lapse. Now the link on the spotify website link to the family plan page is broken. Can someone give me advice about how to renew? Should I j...

  • Visitor
  • Plan Free/Premium Country USA Device   Operating System     My Question or Issue I let my subscription to my family plan lapse. Now the link on the spotify website link to th...
  • Luan
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change from Premium to Free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I change my subscription to the Free Subscription will I still be able to access all of th...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If I ch...
  • hallco
  • Casual Listener
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

Superuser Contribution Chose the wrong subscription, how do i change?

My subscription for premium wanted to renew itself three days before my salary. I chose to wait to update my payment information until my salary arrived, but now that I followed the link in my spotify app to do so Spotify chose premium duo, even thou...

  • Casual Listener
  • My subscription for premium wanted to renew itself three days before my salary. I chose to wait to update my payment information until my salary arrived, but now that I followed the link in my spotif...
  • OscarDC
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my account not premium even if I've been paying for it?

I have been paying for Premium since January 2018. From January 2018 until January 2022, I was subscribed to Premium Student. In January 2022 I seamlessly transitioned to a full-cost, full-benefit Premium account without any issues. I have been charg...

  • Visitor
  • I have been paying for Premium since January 2018. From January 2018 until January 2022, I was subscribed to Premium Student. In January 2022 I seamlessly transitioned to a full-cost, full-benefit Pr...
  • GabrielPhair
  • Newbie
  • 153 Views
  • 4 replies
  • 2 likes
  • 153 Views
  • 4 replies
  • 2 likes

cannot pay with ovo n dana

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuesaya gabisa bayar dengan metode apapun dari debit, gopay, dan dana. semuanya tertulis pembaya...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue saya ga...
  • Luan
  • Spotify Star
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Payment failure in Nigeria since last year

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Discount for seniors

Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in the U.K. where Spotify is in any case twice the cos...

  • Newbie
  • Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in ...
  • Luan
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Plan

Plan student plan Country USA Device (Samsung Galaxy 9, HP Chromebook x360 ) Operating System (Android) My Question or Issue I've paid and got the student plan for Spotify and Hulu, however, I think it activated the wrong account on Hulu and I can't ...

  • Visitor
  • Plan student plan Country USA Device (Samsung Galaxy 9, HP Chromebook x360 ) Operating System (Android)   My Question or Issue I've paid and got the student plan for Spotify ...
  • Dian
  • Moderator
  • 43 Views
  • 1 replies
  • 0 likes
  • 43 Views
  • 1 replies
  • 0 likes

I won subscription sweet taste of cupcake sweepstakes I don't know how to activate

Can anyone give a pointer on how to enter a promo code while entering your payment information I was told there's an area to enter the promo code but I cannot find it so when I selected to pay for the membership I could not log in the promo code so t...

  • Visitor
  • Can anyone give a pointer on how to enter a promo code while entering your payment information I was told there's an area to enter the promo code but I cannot find it so when I selected to pay for th...
  • Maxim
  • Spotify Star
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

Logged out, can't remember login info

When I created my Spotify account, apparently I was a real **bleep**. I let Spotify assign a username which is a series of random letters and numbers which I of course cannot remember. While I pay for Premium every month, I have searched my email can...

  • Visitor
  • When I created my Spotify account, apparently I was a real **bleep**. I let Spotify assign a username which is a series of random letters and numbers which I of course cannot remember. While I pay fo...
  • Maxim
  • Spotify Star
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting Premium Duo without monthly subscription

PlanFree/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am in Canada. I want to get Premium Duo but don't want to have a monthly subscription....

  • Newbie
  • Plan Free/Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am in...
  • Kiril
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doesnt work the Duo to my partner

Plan Premium Duo Country Bolívia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 11 Operating System(iOS 10, Android Oreo, Windows 10,etc.) iOS My Question or IssueI paid the Premium Due, but my partner cant use the premium. When she...

  • Newbie
  • Plan  Premium Duo  Country Bolívia    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 11  Operating System (iOS 10, Android Oreo, Windows 10,etc...
  • OscarDC
  • Moderator
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

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