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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147102 Views

69 replies

10 likes

Premium for Family
  • 147102 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92715 Views

89 replies

4 likes

  • 92715 Views
  • 89 replies
  • 4 likes

Superuser Contribution QUERO CANCELAR O PREMIUM MAS PERDI O ACESSO A CONTA

Estava usando o Spotify normalmente até que no outro dia fui entrar no app e apareceu uma tela de login como se eu estivesse saído da minha conta (algo q eu não fiz) e quando coloquei nome de usuário e senha não consegui entrar, porém antes sempre da...

Visitor

Estava usando o Spotify normalmente até que no outro dia fui entrar no app e apareceu uma tela de login como se eu estivesse saído da minha conta (algo q eu não fiz) e quando coloquei nome de usuário...

user-removed

Not applicable

23725 Views

12 replies

3 likes

  • 23725 Views
  • 12 replies
  • 3 likes

Solved!!Superuser Contribution UPI Autopay charged me but Spotify says payment failed

Plan Premium Country India Device Iqoo Neo 6 Operating System Android 14 My Question or Issue I set Autopay through Phonepe UPI since June, and it has been working fine but this month, I got charged as usual, but the premium plan didn't activate, and...

Newbie

Plan Premium Country India Device Iqoo Neo 6 Operating System Android 14   My Question or Issue I set Autopay through Phonepe UPI since June, and it has been working fine but...

Mohan3

Visitor

5368 Views

12 replies

0 likes

  • 5368 Views
  • 12 replies
  • 0 likes

Superuser Contribution Cancel Audiobooks

PlanPremiumCountrySwedenDeviceSeveralOperating SystemSeveralMy Question or IssueWe seem to have accidentally activated a free test-month of Audiobooks, but are not interrested in that. After one month it will start to cost. I can not find info in the...

Regular

Plan Premium Country Sweden Device Several Operating System Several My Question or Issue We seem to have accidentally activated a free test-month of Audiobooks, but are not interrested in th...

Maria

Moderator

243 Views

3 replies

0 likes

  • 243 Views
  • 3 replies
  • 0 likes

Subscription Got Cancelled Automatically

I was on the Legacy Family Plan subscription until today. However, my renewal payment failed, and the system automatically cancelled my subscription and reverted my account back to the free tier. When I tried to make the payment again, the Legacy Pla...

Newbie

I was on the Legacy Family Plan subscription until today. However, my renewal payment failed, and the system automatically cancelled my subscription and reverted my account back to the free tier. Whe...

blahblahblah011

Visitor

1615 Views

2 replies

1 likes

  • 1615 Views
  • 2 replies
  • 1 likes

cancelei minha assinatura e mesmo assim fez o pagamento de 23,90 se possivel quero devoluçao

PlanoGratuito/PremiumPaís DispositivodesktopSistema operacional(iOS 10, Android Oreo, Windows 10, etc.) Minha pergunta ou problema

Visitor

  Plano Gratuito/Premium País   Dispositivo desktop Sistema operacional (iOS 10, Android Oreo, Windows 10, etc.)   Minha pergunta ou problema  

Amay

Spotify Star

108 Views

1 replies

0 likes

  • 108 Views
  • 1 replies
  • 0 likes

Extra charges on Premium student plan payment

I have opted for the student plan. The mandate has been set for 139 from the next month onwards instead of 99. I have also updated my plan on my account page to student. How do o change the mandate now?PlanPremium studentCountryIndiaDevice(iPhone 17 ...

Visitor

I have opted for the student plan. The mandate has been set for 139 from the next month onwards instead of 99. I have also updated my plan on my account page to student. How do o change the mandate n...

Billy-J

Spotify Star

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

[Subscription] Payment Issue

PlanPremiumCountryINDIA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have received an email regarding payment issue for my spotify subscription. The email s...

Visitor

Plan Premium Country INDIA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I...

JBayudz

Rising Star 3

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

Commercial in premium account

PlanFree/PremiumDeviceiPhone 16 proMy Question or IssueI had a paid subcription from january 2026 an there are still commercial between tracks. I cancelled subscription because of that. Tried log out, reinstall app. nothing worked. Ads were still the...

Visitor

Plan Free/Premium Device iPhone 16 pro My Question or Issue I had a paid subcription from january 2026 an there are still commercial between tracks.  I cancelled subscription because of th...

Billy-J

Spotify Star

197 Views

3 replies

0 likes

  • 197 Views
  • 3 replies
  • 0 likes

Basic Duo - One member has no ads, the other member has ads. Neither should have ads. How do we fix?

I have the Basic Duo plan. One member (me) has no ads, the other member (my wife) has ads. Neither should have ads as I understand the plan. How do we get this fixed?PlanBasic DuoCountryUSADeviceSamson Galaxy S23 UltraOperating SystemAndroid v16My Qu...

Casual Listener

I have the Basic Duo plan. One member (me) has no ads, the other member (my wife) has ads. Neither should have ads as I understand the plan. How do we get this fixed? Plan Basic Duo Country USA ...

Koyubi

Rising Star 1

170 Views

1 replies

0 likes

  • 170 Views
  • 1 replies
  • 0 likes

PREMIUM ISNT WORKING

PlanFree/PremiumCountryKenyaDeviceSamsung galaxy S23Operating System(Windows 11 pro My Question or IssueI recdently just paid for premium I used mpesa prompt and It went through on my side but I havent recieved any premium benefits I have tried loggi...

Newbie

Plan Free/Premium Country Kenya Device Samsung galaxy S23 Operating System (Windows 11 pro   My Question or Issue I recdently just paid for premium I used mpesa prompt and It went thro...

ribezaz

Spotify Star

172 Views

1 replies

1 likes

  • 172 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hi. How do I change my payment method if I no longer have access to my Google Pay account?

Hi. How do I change my payment method if I no longer have access to my Google Pay account?My subscription ends today, I can't choose another payment method. How do I do this? I no longer have access to my Google account. My account is no longer linke...

Casual Listener

Hi. How do I change my payment method if I no longer have access to my Google Pay account? My subscription ends today, I can't choose another payment method. How do I do this? I no longer have acces...

Maria

Moderator

125 Views

1 replies

0 likes

  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Active Spotify Premium from Zain Customers

Hello,I get the Spotify Premium from Zain companythey send me link to activatedafter I choose my Spotify account and click on Start Spotify Premium nowit's showing this page:Sorry!Looks like that offer is no longer available, or there was a problem w...

Newbie

Hello, I get the Spotify Premium from Zain company they send me link to activated after I choose my Spotify account and click on Start Spotify Premium now it's showing this page: Sorry! Looks l...

Vasil

Moderator

467 Views

3 replies

0 likes

  • 467 Views
  • 3 replies
  • 0 likes

Hacked account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

118 Views

1 replies

0 likes

  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution charges on Credit card without permission

spotify charges the monthly fees on premium plan from nowhere, i didn't ask for the plan neither my credit card is listed on my saved cards so who authorise those charges?

Casual Listener

spotify charges the monthly fees on premium plan from nowhere, i didn't ask for the plan neither  my credit card is listed on my saved cards   so who authorise those charges?  ...

Gumby69

Visitor

32695 Views

22 replies

2 likes

  • 32695 Views
  • 22 replies
  • 2 likes

TEACHER DISCOUNT

I appreciate Spotify giving students a discount. But what about teachers? I use spotify in my classroom every day and have to use Premium so that there are no inappropriate ads that pop up. Would you consider offering the same discount to teachers?

Visitor

I appreciate Spotify giving students a discount. But what about teachers? I use spotify in my classroom every day and have to use Premium so that there are no inappropriate ads that pop up. Would you...

Hypermodern

Visitor

8267 Views

7 replies

9 likes

  • 8267 Views
  • 7 replies
  • 9 likes

change account to already existing account

HiI accidentally purchased a Premium subscription on the wrong Spotify account. The subscription is active and already paid but linked to an account I do not intend to use.I already have another existing Spotify account that I actually use and would ...

Visitor

Hi I accidentally purchased a Premium subscription on the wrong Spotify account. The subscription is active and already paid but linked to an account I do not intend to use. I already have another ...

Amay

Spotify Star

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

No monthly billing email notification?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI subscribe to Spotify Family. I do not receive any monthly notifications my monthly payment ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I subsc...

HaydenSonos

Visitor

536 Views

2 replies

0 likes

  • 536 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hulu App Shutdown in 2026

What is the transition plan for those who have the separate Hulu app and pay for it through Spotify?

Visitor

What is the transition plan for those who have the separate Hulu app and pay for it through Spotify?  

qwerty2020

Casual Listener

4877 Views

5 replies

1 likes

  • 4877 Views
  • 5 replies
  • 1 likes

Payment issues.

I paid for my subscription, and they have deducted money in my account but in my Spotify account the payment is still pending. How? Why?

Visitor

I paid for my subscription, and they have deducted money in my account but in my Spotify account the payment is still pending. How? Why?

Jose_M

Spotify Star

127 Views

1 replies

0 likes

  • 127 Views
  • 1 replies
  • 0 likes

SPOTIFY gift cards contain illegal terms

I am writing from Ontario, Canada, where Spotify gift cards expire after one year. That is contrary to local legislation but whenever I try to report it to Spotify support for guidance, my chats are automatically closed. Who can I speak to about this...

Visitor

I am writing from Ontario, Canada, where Spotify gift cards expire after one year. That is contrary to local legislation but whenever I try to report it to Spotify support for guidance, my chats are ...

203 Views

0 replies

0 likes

Account
  • 203 Views
  • 0 replies
  • 0 likes