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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151600 Views

69 replies

10 likes

Premium for Family
  • 151600 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97448 Views

89 replies

4 likes

  • 97448 Views
  • 89 replies
  • 4 likes

Family member can't join

I'm trying to invite my daughter to join our family plan via email. I've added her to the plan and she receives the invite but when she tries to join it says no account exists with that email. We've tried deleting, inviting and joining several times....

Newbie

I'm trying to invite my daughter to join our family plan via email. I've added her to the plan and she receives the invite but when she tries to join it says no account exists with that email. &nbsp...

Anyk17

Spotify Star

42 Views

1 replies

1 likes

  • 42 Views
  • 1 replies
  • 1 likes

Double Charging for Over a Year – No Evidence of Subscription, Inadequate Refund Offer

I hold a Premium Individual account in Australia, and I recently discovered that Spotify has been double charging me every month for over a year. One charge is applied to my active Premium account (linked to my Gmail address, which contains all my pl...

Casual Listener

I hold a Premium Individual account in Australia, and I recently discovered that Spotify has been double charging me every month for over a year.   One charge is applied to my active Premium a...

chillpilgrim

Casual Listener

943 Views

3 replies

1 likes

  • 943 Views
  • 3 replies
  • 1 likes

Superuser Contribution Is the 12 months for £99 gift card no longer available?

Hi, my subscription expires tomorrow and I was planning on renewing it with a 12 month gift card, as I did last year. However I've found it's no longer available to buy anywhere. Have Spotify stopped doing this? Thanks.

Music Fan

Hi, my subscription expires tomorrow and I was planning on renewing it with a 12 month gift card, as I did last year. However I've found it's no longer available to buy anywhere. Have Spotify stopped...

Tapz2tunes

Newbie

5541 Views

6 replies

1 likes

  • 5541 Views
  • 6 replies
  • 1 likes

Spotify ads even on Premium

I’m paying premium and still getting Spotify ads on podcasts. And I’m not talking about ads within the podcast audio it self, I understand that the podcaster might contain or promote a product, I’m talking about Spotify ads that interrupt the audio c...

Visitor

I’m paying premium and still getting Spotify ads on podcasts. And I’m not talking about ads within the podcast audio it self, I understand that the podcaster might contain or promote a product, I’m t...

Finchingtons

Casual Listener

8277 Views

8 replies

6 likes

  • 8277 Views
  • 8 replies
  • 6 likes

Superuser Contribution I see ads even though I'm paying for Premium

I've been a Spotify Premium subscriber more or less consistently since 2015. This morning I opened the Spotify app and was greeted by a full screen advertisement for a new Dua Lipa single -- it was labeled as a "Sponsored recommendation".I pay Spotif...

Casual Listener

I've been a Spotify Premium subscriber more or less consistently since 2015. This morning I opened the Spotify app and was greeted by a full screen advertisement for a new Dua Lipa single -- it was l...

Ovirundum

Casual Listener

37496 Views

26 replies

17 likes

  • 37496 Views
  • 26 replies
  • 17 likes

I need help

Does anyone know how to return my subscription? Page on May 29 and today they took it away, I have the invoice and everything. This had never happened to me

Newbie

Does anyone know how to return my subscription? Page on May 29 and today they took it away, I have the invoice and everything. This had never happened to me

JBayudz

Rising Star 4

121 Views

1 replies

0 likes

  • 121 Views
  • 1 replies
  • 0 likes

Insane

Hello, I made a payment for my Spotify subscription using my bank card, and the amount has already been deducted from my bank account. However, my Spotify account still shows the payment status as "Awaiting" and my subscription has not been activated...

Casual Listener

Hello,   I made a payment for my Spotify subscription using my bank card, and the amount has already been deducted from my bank account. However, my Spotify account still shows the payment st...

JBayudz

Rising Star 4

85 Views

1 replies

0 likes

  • 85 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

Plan Premium Individual Country USA     My Question or Issue Hello!  I have Premium Individual and am grandfathered in to "Access to Hulu."  I cannot access Hulu when tryin...

ssurrounds

Visitor

65858 Views

31 replies

2 likes

Account
  • 65858 Views
  • 31 replies
  • 2 likes

Annual Subscription Plan

Hello Dear Community, I always bought yearly subscription plans on Spotify. In one month, my plan will be ended. I am trying to buy yearly plan but I couldn't find the yearly plan. I am located in Turkey. Is there anyone who knows something about thi...

Regular

Hello Dear Community,   I always bought yearly subscription plans on Spotify. In one month, my plan will be ended. I am trying to buy yearly plan but I couldn't find the yearly plan. I am loca...

DoingTheRightThing

Visitor

2790 Views

16 replies

1 likes

  • 2790 Views
  • 16 replies
  • 1 likes

Help accessing an account

On May , I paid for the Premium program, but it doesn't work on my account name in the application. Please send me the login details where it will work. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating Sy...

Visitor

On May <sensitive info removed>, I paid for the Premium program, but it doesn't work on my account name in the application. Please send me the login details where it will work. Plan Free/Pr...

Amay

Spotify Star

83 Views

1 replies

0 likes

  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why not immediate upgrade?

I just upgraded from Premium Individual to Premium Duo. At the same time I changed my country from Denmark to the Philippines, because I have moved to the Philippines with filipino address, bankaccount and mobile number. But my account says "Your sub...

Newbie

I just upgraded from Premium Individual to Premium Duo.   At the same time I changed my country from Denmark to the Philippines, because I have moved to the Philippines with filipino address, ...

Paula_Vi

Moderator

68 Views

1 replies

0 likes

  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did my Premium subscription plan change from individual to family plan?

Got a email welcoming me to the premium family and was curious and when i checked the account it was switched and i just switched it back and changed my password. Am i going to get charged for the family account since it was switched to family plan f...

Visitor

Got a email welcoming me to the premium family and was curious and when i checked the account it was switched and i just switched it back and changed my password. Am i going to get charged for the fa...

Edward67

Visitor

1905 Views

3 replies

0 likes

  • 1905 Views
  • 3 replies
  • 0 likes

I messed up the Duo Plan for my wife

I don't know how to get my wife's original Duo Plan back. I did something accidently by changing her Spotify login to her email address. Now when she opens the app on her phone everything is missing. Playlists, etc. Her original profile picture has b...

Newbie

I don't know how to get my wife's original Duo Plan back. I did something accidently by changing her Spotify login to her email address. Now when she opens the app on her phone everything is missing....

Billy-J

Spotify Star

94 Views

1 replies

0 likes

  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium trial reverts to free after a day

I have recently activated a one month free trial for premium however after one day of use it has reverted back to free user. This was a new Spotify account with a new payment method as I have not used Spotify premium before. Many thanks

Casual Listener

I have recently activated a one month free trial for premium however after one day of use it has reverted back to free user. This was a new Spotify account with a new payment method as I have not use...

NoFace144

Newbie

15038 Views

25 replies

1 likes

  • 15038 Views
  • 25 replies
  • 1 likes

Formal Complaint Regarding Spotify Duo Address Verification Process and Customer Support Advice

PlanDuoCountryUkDeviceIPhone 15, IPad My Question or IssueDear Spotify Customer Support,I am writing to formally complain about the address verification process for Spotify Duo and the advice I received from your customer support team.While attemptin...

Visitor

Plan Duo Country Uk Device IPhone 15, IPad   My Question or Issue Dear Spotify Customer Support, I am writing to formally complain about the address verification process for Spotify Duo...

90 Views

0 replies

0 likes

  • 90 Views
  • 0 replies
  • 0 likes

Superuser Contribution Maybe tell us what the prices for plans are? LIke what is the price difference premium and basic?

I am thinking of changing my plan based on my usage. I currently have a premium individual plan. But, I don't use Spotify enough to justify the monthly charge. I looked at the Basic plan and it seems to fit my needs. The problem is, I don't see any p...

Casual Listener

I am thinking of changing my plan based on my usage. I currently have a premium individual plan. But, I don't use Spotify enough to justify the monthly charge. I looked at the Basic plan and it seems...

AlejaR

Moderator

94 Views

1 replies

0 likes

  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged me twice. Has anyone had to go through this too?

I was charged twice this month for my subscription, but Spotify does not provide direct customer support. Who can I talk with about this? Anyone knows?

Visitor

I was charged twice this month for my subscription, but Spotify does not provide direct customer support.    Who can I talk with about this? Anyone knows? 

joventapollo

Visitor

15369 Views

38 replies

1 likes

  • 15369 Views
  • 38 replies
  • 1 likes

Superuser Contribution My account won’t accept my debit card and all the information is right

I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and want it fixed. What can I do? I’m pretty sure it’s Sp...

Visitor

I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and wa...

sanjumohanv

Casual Listener

21129 Views

15 replies

3 likes

  • 21129 Views
  • 15 replies
  • 3 likes