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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59512 Views
  • 25 replies
  • 5 likes
  • 59512 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35421 Views
  • 19 replies
  • 2 likes
  • 35421 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26601 Views
  • 16 replies
  • 2 likes
  • 26601 Views
  • 16 replies
  • 2 likes

How to get spotify premium duo in Quebec without the 1 month free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 33 Views
  • 1 replies
  • 0 likes
  • 33 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family and Duo subscriptions aren't avaliable in Jamaica

PlanPremiumCountryJamaicaDeviceSamsung Galaxy A31Operating SystemAndroid 11 My Question or IssueWhy isn't Premium Family or Duo subscription available in Jamaica? Apple Music, Deezer and Tidal have Family Plans available here, so why not Spotify? My ...

  • Casual Listener
  •   Plan Premium Country Jamaica Device Samsung Galaxy A31 Operating System Android 11   My Question or Issue Why isn't Premium Family or Duo subscription available in Jamaica? App...
  • sheeda
  • Newbie
  • 709 Views
  • 3 replies
  • 1 likes
  • 709 Views
  • 3 replies
  • 1 likes

spotify gift card

i tried to redeem my one month spotify gift card but when i went to the website it said that the website was not working

  • Visitor
  • i tried to redeem my one month spotify gift card but when i went to the website it said that the website was not working
  • Jose_M
  • Spotify Star
  • 33 Views
  • 1 replies
  • 0 likes
  • 33 Views
  • 1 replies
  • 0 likes

Podrían reembolsarme el premium de spotify?

tuve un pequeño percance no puedo permitirme pagar el premium de spotify ahora mismo y no cancele la suscripción entonces hoy me quitaron 9,99€ y me gustaría cancelar todo y me hagan un reembolso de esos 9,99€

  • Visitor
  • tuve un pequeño percance no puedo permitirme pagar el premium de spotify ahora mismo y no cancele la suscripción entonces hoy me quitaron 9,99€ y me gustaría cancelar todo y me hagan un reembolso de ...
  • Jose_M
  • Spotify Star
  • 25 Views
  • 1 replies
  • 0 likes
  • 25 Views
  • 1 replies
  • 0 likes

I need help cancelling a subscription

We accidentally had two subscriptions and I need to cancel them both and then start fresh with a family plan

  • Visitor
  • We accidentally had two subscriptions and I need to cancel them both and then start fresh with a family plan
  • Jose_M
  • Spotify Star
  • 38 Views
  • 1 replies
  • 0 likes
  • 38 Views
  • 1 replies
  • 0 likes

I can't resubscribe to Premium

I subscribed to Premium for several years and due to a problem with my credit card, I had to change it. Therefore my subscription was canceled and I went back to the free subscription. When I wanted to subscribe again, an error message keeps appearin...

  • Visitor
  • I subscribed to Premium for several years and due to a problem with my credit card, I had to change it. Therefore my subscription was canceled and I went back to the free subscription. When I wanted ...
  • BrendonAlekseii
  • Newbie
  • 47 Views
  • 2 replies
  • 0 likes
  • 47 Views
  • 2 replies
  • 0 likes

Como fazer para cancelar uma mudança de plano?

A pouco assinei o plano família, no entanto, não é possível que eu utilize junto a minha família, moramos em lugares diferentes. O que fazer para desativar esse plano e retornar ao anterior? Que é o plano para estudante.

  • Visitor
  • A pouco assinei o plano família, no entanto, não é possível que eu utilize junto a minha família, moramos em lugares diferentes. O que fazer para desativar esse plano e retornar ao anterior? Que é o ...
  • Jose_M
  • Spotify Star
  • 27 Views
  • 1 replies
  • 0 likes
  • 27 Views
  • 1 replies
  • 0 likes

hola, me cambié a plan familiar y me siguen cobrando la individual

pagué un mes de plan individual de mi cuenta de hace muchos años, antes de que venciera ese mes me cambié a un plan familiar, en mi cuenta ya me sale que estoy dentro del plan familiar, pero me siguen cobrando los $115 del plan individual, el plan fa...

  • Visitor
  • pagué un mes de plan individual de mi cuenta de hace muchos años, antes de que venciera ese mes me cambié a un plan familiar, en mi cuenta ya me sale que estoy dentro del plan familiar, pero me sigue...
  • Jose_M
  • Spotify Star
  • 25 Views
  • 1 replies
  • 0 likes
  • 25 Views
  • 1 replies
  • 0 likes

I can't subscribe to student plan

I've been verified, but each time I enter the payment page, it just keeps loading endlessly without asking for card details, I've tried incognito.. didn't work PlanPremium/student CountryNigeria Device(Redmi 9T)Operating System( Android) My Question ...

  • Newbie
  • I've been verified, but each time I enter the payment page, it just keeps loading endlessly without asking for card details, I've tried incognito.. didn't work   Plan Premium/student   ...
  • Jose_M
  • Spotify Star
  • 38 Views
  • 1 replies
  • 0 likes
  • 38 Views
  • 1 replies
  • 0 likes

Renewal of Spotify account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Debit is opened for a session and is closed by the bank. I would like to renew the premium...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Debi...
  • Jose_M
  • Spotify Star
  • 38 Views
  • 1 replies
  • 0 likes
  • 38 Views
  • 1 replies
  • 0 likes

Can I get my money back?

My account was hacked without my knowledge a few months back. They had changed my monthly plan into the family plan while adding their accounts . I have been paying $18 for months now. Is there a way I can get my money back? I am a college student an...

  • Visitor
  • My account was hacked without my knowledge a few months back. They had changed my monthly plan into the family plan while adding their accounts . I have been paying $18 for months now. Is there a way...
  • Jose_M
  • Spotify Star
  • 33 Views
  • 1 replies
  • 0 likes
  • 33 Views
  • 1 replies
  • 0 likes

Family invite link not working

I have a premium family subscription and have sent the link to a family member, they received the link but when they try to oprn it, it goes to the spotify site saying "unexpected error has occurred".

  • Newbie
  • I have a premium family subscription and have sent the link to a family member, they received the link but when they try to oprn it, it goes to the spotify site saying "unexpected error has occurred".
  • Jose_M
  • Spotify Star
  • 32 Views
  • 1 replies
  • 0 likes
  • 32 Views
  • 1 replies
  • 0 likes

Can't connect my friend to Duo account from another country

Hello!My account registered in Mexico, and his - in Colombia.But we are living together in Colombia now.How we can use premium Duo?Now we can't, because he can't connect to me.

  • Casual Listener
  • Hello! My account registered in Mexico, and his - in Colombia. But we are living together in Colombia now. How we can use premium Duo? Now we can't, because he can't connect to me.
  • Jose_M
  • Spotify Star
  • 71 Views
  • 3 replies
  • 0 likes
  • 71 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium DUO pour deux frère-soeur possible ?

Bonjour,Je voudrais offrir un abonnement Spotify Premium à mes deux enfants de 13 et 15 ans, est ce possible ? Ou dans l'abonnement Duo, je dois forcément être parmi les deux ? Merci

  • Visitor
  • Bonjour, Je voudrais offrir un abonnement Spotify Premium à mes deux enfants de 13 et 15 ans, est ce possible ? Ou dans l'abonnement Duo, je dois forcément être parmi les deux ? Merci
  • Alex
  • Moderator
  • 33 Views
  • 1 replies
  • 0 likes
  • 33 Views
  • 1 replies
  • 0 likes

Superuser Contribution I payed for a premium account but it is not showing in the app

I wanted a premium account so i choose the 3 month for free. I payed the one cent which i got refunded. I got an email that stated that from now on i have a premium account but in the app and online it says that i have a free account. The 3 month fre...

  • Visitor
  • I wanted a premium account so i choose the 3 month for free. I payed the one cent which i got refunded. I got an email that stated that from now on i have a premium account but in the app and online ...
  • Alex
  • Moderator
  • 42 Views
  • 1 replies
  • 0 likes
  • 42 Views
  • 1 replies
  • 0 likes

Superuser Contribution my country (georgia) doesnt have premium duo

PlanFree/PremiumCountrygeorgiaDevicepc/huawei elateOperating Systemwindows 10, android 7 My Question or Issuesince spotify launched in georgia i wanted to purchase premium duo but the only option that we have is just premium for one account. how can ...

  • Casual Listener
  • Plan Free/Premium Country georgia Device pc/huawei elate Operating System windows 10, android 7   My Question or Issue since spotify launched in georgia i wanted to purchase premium du...
  • kybinsky
  • Newbie
  • 1029 Views
  • 3 replies
  • 5 likes
  • 1029 Views
  • 3 replies
  • 5 likes

Superuser Contribution How can I recover the validity of a code from a Spotify card?

Hello, I recently bought a Spotify card but apparently it was redeemed in another account that I don't use and I would like to know if I can recover it. I have the purchase ticket and everything

  • Visitor
  • Hello, I recently bought a Spotify card but apparently it was redeemed in another account that I don't use and I would like to know if I can recover it. I have the purchase ticket and everything
  • Vasil
  • Moderator
  • 40 Views
  • 1 replies
  • 0 likes
  • 40 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment card detail cannot be changed

@AskSpotifyStarsI have changed the payment method on the website. But the app still prompts the old one. To be more specific, I changed the card that I want to pay for the subscription on the website, but the app still asks me whether I want to pay w...

  • Casual Listener
  • @AskSpotifyStars I have changed the payment method on the website. But the app still prompts the old one. To be more specific, I changed the card that I want to pay for the subscription on the websi...
  • Lyubka
  • Moderator
  • 57 Views
  • 3 replies
  • 0 likes
  • 57 Views
  • 3 replies
  • 0 likes