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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1385 Views
  • 19 replies
  • 1 likes
  • 1385 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47315 Views
  • 20 replies
  • 3 likes
  • 47315 Views
  • 20 replies
  • 3 likes

Gift card - You can't apply this Premium code to your account.

PlanPremium IndividualCountryAustraliaDeviceiPhone 13 Pro MaxOperating SystemiOS 17 My Question or IssueWhen attempting to redeem a 3 month Spotify gift card on my account i get the error “You can't apply this Premium code to your account. This is li...

  • Newbie
  • Plan Premium Individual Country Australia Device iPhone 13 Pro Max Operating System iOS 17   My Question or Issue When attempting to redeem a 3 month Spotify gift card on my account i ...
  • Inclines
  • Casual Listener
  • 172 Views
  • 4 replies
  • 1 likes
  • 172 Views
  • 4 replies
  • 1 likes

Free plan option not showing up

I dont know why but after i used my 1 month free premium trial on spotify, there is no option to cancel premium or go to the free plan.

  • Casual Listener
  • I dont know why but after i used my 1 month free premium trial on spotify, there is no option to cancel premium or go to the free plan.
  • Maxim
  • Spotify Star
  • 64 Views
  • 3 replies
  • 0 likes
  • 64 Views
  • 3 replies
  • 0 likes

Time of billing cycle when to change to duo plan

Hi & thanks in advancePlanPremiumCountryireland Device(iPhone RX Operating System(iOS 17 My Question or IssueI want to change to duo from my premium acc but am I better changing late in my billing cycle or early so it’s more cost effective? thanks

  • Casual Listener
  • Hi & thanks in advance Plan Premium Country ireland   Device (iPhone RX  Operating System (iOS 17   My Question or Issue I want to change to duo from my premium acc but...
  • Anyk17
  • Rising Star 1
  • 61 Views
  • 3 replies
  • 0 likes
  • 61 Views
  • 3 replies
  • 0 likes

Superuser Contribution cant pay premium account

PlanFree/PremiumCountryArgentinaMy Question or IssueSpotify denied my payment : triying to pay with visa card in Argentina:´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Visita nuestra página...

  • Casual Listener
  • Plan Free/Premium Country Argentina My Question or Issue Spotify denied my payment : triying to pay with visa card in Argentina: ´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra ...
  • Elena
  • Moderator
  • 411 Views
  • 9 replies
  • 0 likes
  • 411 Views
  • 9 replies
  • 0 likes

Scam mail about subcription

Hello, i got a duo plan together with my mother. And she got mail thats it been cancelled but i did nothing. So i don’t know what to think. And im confused since i did not cancel it.this is a photo of the mail (sorry the mail is in dutch) is this mai...

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  • Casual Listener
  • Hello, i got a duo plan together with my mother. And she got mail thats it been cancelled but i did nothing. So i don’t know what to think. And im confused since i did not cancel it.this is a photo o...
  • Billy-J
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Changing from Premium individual plan to family premium plan. I was invited by my spouse but

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I switch between plans without losing my content?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do ...
  • AdamDam
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Spotify Premium

I cannot buy Spotify premium as ,whenever I try to purchase it through the website (not the app), it says I am not eligible for the free trial. However, I cannot find any option where I can buy premium without the free trial. Help would be appreciate...

  • Visitor
  • I cannot buy Spotify premium as ,whenever I try to purchase it through the website (not the app), it says I am not eligible for the free trial. However, I cannot find any option where I can buy premi...
  • Anyk17
  • Rising Star 1
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

reembolso

eu paguei por um plano premium e acabei esquecendo de cancelar e foi cobrado a taxa e queria meu reembolso, não utilizei o spotify premium desde que foi cobrado na minha conta então tenho o direito do meu dinheiro de volta.

  • Visitor
  • eu paguei por um plano premium e acabei esquecendo de cancelar e foi cobrado a taxa e queria meu reembolso, não utilizei o spotify premium desde que foi cobrado na minha conta então tenho o direito d...
  • AdamDam
  • Spotify Star
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

How can I purchase an audiobook with spotify premium plan?

i cannot seem to be ale to buy a book that i have started listening to. I dont want to buy top up hours, since i may want to listen to this book again. I have already used my 15 hours for the billing cycle and would like to be able to finish my book....

  • Visitor
  • i cannot seem to be ale to buy a book that i have started listening to. I dont want to buy top up hours, since i may want to listen to this book again. I have already used my 15 hours for the billing...
  • Maxim
  • Spotify Star
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Cant add another person to Premium Duo

Hello, i had premium duo with my mom but she cant pay anymore so it got cancelled.Than i got premium duo in another country but i couldnt add her so i waited till it got cancelled and than got it again.Now i got the premium duo and it says that i can...

  • Visitor
  • Hello, i had premium duo with my mom but she cant pay anymore so it got cancelled. Than i got premium duo in another country but i couldnt add her so i waited till it got cancelled and than got it a...
  • Maxim
  • Spotify Star
  • 48 Views
  • 1 replies
  • 0 likes
  • 48 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro indebido

Tengo una cuenta premium familiar y se me está cargado a mi cuenta un cobro extra de nombre spotify stockholm de 5.22 dolares, llevo el registro que hace dos meses se produce esto necesito que que solucionen y me devuelvan el cargo a mi targeta

  • Newbie
  • Tengo una cuenta premium familiar y se me está cargado a mi cuenta un cobro extra de nombre spotify stockholm de 5.22 dolares, llevo el registro que hace dos meses se produce esto necesito que que so...
  • Kimposible
  • Visitor
  • 5469 Views
  • 7 replies
  • 0 likes
  • 5469 Views
  • 7 replies
  • 0 likes

Solved!! Can I change from Premium Duo to Individual Premium even if Im not the owner of the subscription?

PlanPremium DuoCountryMexicoDevicePC, Android devicesOperating System(Android Oreo, Windows 10) My Question or IssueI was sharing a Premium Duo account with mi ex boyfriend but we don't live together anymore and now I want to change to an Individual ...

  • Casual Listener
  • Plan Premium Duo Country Mexico Device PC, Android devices Operating System (Android Oreo, Windows 10)   My Question or Issue I was sharing a Premium Duo account with mi ex boyfri...
  • AdamDam
  • Spotify Star
  • 4380 Views
  • 6 replies
  • 0 likes
  • 4380 Views
  • 6 replies
  • 0 likes

Solved!! Premium duo payment but still not premium

PlanPremium DuoCountryPortugalDeviceOppo A53sOperating SystemAndroid 12 I'm a premium duo user for a little while but today I've got an error message saying that I'm no longer a premium user on the Spotify app because of a failed payment.So I added m...

  • Casual Listener
  • Plan Premium Duo Country Portugal Device Oppo A53s Operating System Android 12   I'm a premium duo user for a little while but today I've got an error message saying that I'm no longer ...
  • DeMuLiTiOn
  • Casual Listener
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Oops, something went wrong. Please try again or contact our support team" When trying to subscribe

PlanPremium (Attempting to subscribe to it)CountryPhilippines DeviceiPhone XROperating SystemiOS 11, Windows 7 My Question or IssueWhenever I try to subscribe to Premium using my load, (It's Smart in case that's important) I receive a message saying ...

  • Newbie
  • Plan Premium (Attempting to subscribe to it) Country Philippines   Device iPhone XR Operating System iOS 11, Windows 7   My Question or Issue Whenever I try to subscribe to Premi...
  • orlandololphuket
  • Newbie
  • 12507 Views
  • 12 replies
  • 2 likes
  • 12507 Views
  • 12 replies
  • 2 likes

Solved!! Ошибка: Sorry, you are not eligible for that plan. Here are some other ways to get Premium.

CountryБеларусь My Question or IssueЯ пытаюсь возобновить студенческую подписку. Верификацию прошёл на студента, но выбрать сам тариф у меня не получается. VPN не пользуюсь. Страна указана верно в настройках аккаунта. В чём может быть причина?

  • Casual Listener
  • Country Беларусь   My Question or Issue Я пытаюсь возобновить студенческую подписку. Верификацию прошёл на студента, но выбрать сам тариф у меня не получается. VPN не пользуюсь. Страна указа...
  • 66 Views
  • 0 replies
  • 0 likes
  • 66 Views
  • 0 replies
  • 0 likes

incorrect debit card number

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 42 Views
  • 1 replies
  • 0 likes
  • 42 Views
  • 1 replies
  • 0 likes