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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5961 Views
  • 23 replies
  • 2 likes
  • 5961 Views
  • 23 replies
  • 2 likes

Superuser Contribution I paid for premium, not working

My Question or Issue:I paid for premium a few hours ago, i have it in my bank history but my premium doesnt work even after reinstalling spotify, The only thing that was differwnt is my paypal though it was the same card so

  • Casual Listener
  • My Question or Issue: I paid for premium a few hours ago, i have it in my bank history but my premium doesnt work even after reinstalling spotify, The only thing that was differwnt is my paypal thou...
  • Jo082
  • Casual Listener
  • 2211 Views
  • 16 replies
  • 0 likes
  • 2211 Views
  • 16 replies
  • 0 likes

Superuser Contribution I have spotify premium individual and have suddenly started getting ads again?

PlanPremium individualCountryUSADevicePC and Iphone My Question or IssueI have Premium and have for a little while but now im suddenly getting ads again? More specifically i keep getting the one same ad trying to get younger people to join the army. ...

  • Visitor
  • Plan Premium individual Country USA Device PC and Iphone   My Question or Issue I have Premium and have for a little while but now im suddenly getting ads again? More specifically i keep...
  • Yordan
  • Moderator
  • 81 Views
  • 2 replies
  • 0 likes
  • 81 Views
  • 2 replies
  • 0 likes

Can I have a refund as I have been charged twice within 20 days?

I recently changed my Spotify plan and have been charged twice within the space of 20 days. I get charged through my phone provider EE and the direct debit comes out at the same time as my phone bill. I have recently been charged separately through S...

  • Visitor
  • I recently changed my Spotify plan and have been charged twice within the space of 20 days. I get charged through my phone provider EE and the direct debit comes out at the same time as my phone bill...
  • osornios
  • Spotify Star
  • 42 Views
  • 1 replies
  • 0 likes
  • 42 Views
  • 1 replies
  • 0 likes

Premium

PlanPremiumCountryUnited StatesOperating SystemAndroidMy Question or IssueI am a recent premium individual and yet some features still don't work, like the shuffle button is still there and I can't choose my own songs, and the lyrics of songs are blo...

  • Casual Listener
  • Plan Premium Country United States Operating System Android My Question or Issue I am a recent premium individual and yet some features still don't work, like the shuffle button is still there...
  • Luan
  • Spotify Star
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Military Membership

There are 76 million students in this country that are offered a discount for Spotify.Active military members are about 0.5% of the IS population. Yet Spotify offers a student discount, but not a Military discount. What gives Spotify? I have seen pos...

  • Newbie
  • There are 76 million students in this country that are offered a discount for Spotify. Active military members are about 0.5% of the IS population.   Yet Spotify offers a student discount, bu...
  • rondenb
  • Visitor
  • 12195 Views
  • 4 replies
  • 8 likes
  • active military
    discount
    military
  • 12195 Views
  • 4 replies
  • 8 likes

Superuser Contribution Debit card payment method for student plan does not show

I'm having problems for student plans, I can see credit or debit card option for monthly subscription but the card's info box doesn't shows on the next page. I have tried using chrome, edge, and mobile version chrome, saving card info on my account, ...

  • Casual Listener
  • I'm having problems for student plans, I can see credit or debit card option for monthly subscription but the card's info box doesn't shows on the next page. I have tried using chrome, edge, and mobi...
  • Susan_GP
  • Moderator
  • 108 Views
  • 3 replies
  • 0 likes
  • 108 Views
  • 3 replies
  • 0 likes

Superuser Contribution What do I do when Spotify keeps failing my updated payment information?

I recently changed cards and needed to update my method of payment. However, every time I try to update it the site says payment failed. I have tried incognito mode, waiting for hours in case it is a network issue, and I have sufficient funds.

  • Visitor
  • I recently changed cards and needed to update my method of payment. However, every time I try to update it the site says payment failed. I have tried incognito mode, waiting for hours in case it is a...
  • Joan
  • Moderator
  • 964 Views
  • 3 replies
  • 1 likes
  • 964 Views
  • 3 replies
  • 1 likes

Can’t update information for premium individual account

I need to update my card information for my premium individual account but it keeps telling me that that plan isn’t available for me, even though I already have it? I recently moved back to the states from Australia so my Spotify is in Australia and ...

  • Visitor
  • I need to update my card information for my premium individual account but it keeps telling me that that plan isn’t available for me, even though I already have it?  I recently moved back to th...
  • osornios
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Premium payment

I want to get the 3 moths free premium but is there a way to pay with a Spotify gift card?

  • Visitor
  • I want to get the 3 moths free premium but is there a way to pay with a Spotify gift card?
  • osornios
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Yearly or Bi-annual payments – Spotify Premium Account

Hello. Is there any option to pay for my subscription on a yearly or bi-annual basis?below are some basic details of my account. PlanPremium (Single) CountryPakistan Mode of UsageAndroid app

  • Casual Listener
  • Hello.  Is there any option to pay for my subscription on a yearly or bi-annual basis? below are some basic details of my account.   Plan Premium (Single)   Country Pakistan &...
  • Luan
  • Spotify Star
  • 145 Views
  • 3 replies
  • 0 likes
  • 145 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Devolución/Reembolso

Dónde puedo colocar un PQR YA QUE ME ESTAN COBRANDO UN VALOR QUE NO ES EL ACORDADO NECISITO EL REEMBOLSO

  • Newbie
  • Dónde puedo colocar un PQR YA QUE ME ESTAN COBRANDO UN VALOR QUE NO ES EL ACORDADO NECISITO EL REEMBOLSO 
  • Susan_GP
  • Moderator
  • 36 Views
  • 1 replies
  • 0 likes
  • 36 Views
  • 1 replies
  • 0 likes

Upgrade Address verification issue

PlanPremium DuoCountryUKDeviceAndroid App and Windows EdgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi - I have had Premium single for years but am trying to upgrade to DUO..at the address verification stage, the for...

  • Casual Listener
  •   Plan Premium Duo Country UK Device Android App and Windows Edge Operating System (iOS 10, Android Oreo, Windows 10,etc.)           My Question or Is...
  • cassL
  • Casual Listener
  • 78 Views
  • 2 replies
  • 0 likes
  • 78 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Just bought premium plan but the account is still free

I just bought premium plan on Spotify website, it said on the website my account is already premium. But in the app my account is still free. I tried to clear cache, log out, and uninstall, but my account is still free on the app. What do I do?

  • Visitor
  • I just bought premium plan on Spotify website, it said on the website my account is already premium. But in the app my account is still free. I tried to clear cache, log out, and uninstall, but my ac...
  • Maria
  • Moderator
  • 1227 Views
  • 27 replies
  • 2 likes
  • 1227 Views
  • 27 replies
  • 2 likes

Student plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just verified with sheer id for the student discount but it will not work when I click stud...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • Luan
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento via pix.

Boa tarde! O primeiro pagamento do Spotify Premium duo que eu fiz foi via Pix, passado um mês que venceu dia 10/12, eu não tinha saldo suficiente. Mais paguei com a mesma chave Pix que eu fiz da primeira vez, vai consultar o pagamento?

  • Casual Listener
  • Boa tarde! O primeiro pagamento do Spotify Premium duo que eu fiz foi via Pix, passado um mês que venceu dia 10/12, eu não tinha saldo suficiente. Mais paguei com a mesma chave Pix que eu fiz da prim...
  • Nickyfs75
  • Visitor
  • 419 Views
  • 5 replies
  • 0 likes
  • 419 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why won’t the website let me buy premium?

I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”

  • Visitor
  • I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”
  • Mululu
  • Visitor
  • 2233 Views
  • 8 replies
  • 0 likes
  • 2233 Views
  • 8 replies
  • 0 likes

Solved!! Can you cancel and reactivate a Student Premium account?

Hi! I'm home from college for the summer and don't use Spotify as much. Has anyone canceled and then reactivated with a student premium account?Thanks!

  • Newbie
  • Hi! I'm home from college for the summer and don't use Spotify as much. Has anyone canceled and then reactivated with a student premium account? Thanks!  
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change plan

PlanPremiumCountry UK Device(Nothing phone)Operating System(Android) My Question or IssueHi, I've had Spotify premium for some time and last week I changed to Spotify Duo to add my partner on there, and that was all working fine. Then a couple of day...

  • Casual Listener
  • Plan Premium Country UK   Device (Nothing phone) Operating System (Android)   My Question or Issue Hi, I've had Spotify premium for some time and last week I changed to Spotify Du...
  • Yordan
  • Moderator
  • 2003 Views
  • 8 replies
  • 0 likes
  • 2003 Views
  • 8 replies
  • 0 likes

Superuser Contribution Flipkart spotify coupon

I bought samsung s23 ultra from flipkart and i got a coupn of spotify 12 months membership of 699 for free But when i am using the coupon on my spotify account its saying me to pay 699 for 12 months membership. Why its asking me to pay money when i h...

  • Visitor
  • I bought samsung s23 ultra from flipkart and i got a coupn of spotify 12 months membership of 699 for free    But when i am using the coupon on my spotify account its saying me to pay 699...
  • 9440871125
  • Visitor
  • 210386 Views
  • 87 replies
  • 5 likes
  • 210386 Views
  • 87 replies
  • 5 likes