Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 146415 Views
- 99 replies
- 12 likes
- 146415 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16953 Views
- 27 replies
- 4 likes
- 16953 Views
- 27 replies
- 4 likes
Can not process payment for premium plan
PlanFree/Premium StudentCountryPolandDeviceSamsung A45Operating SystemAndroid My Question or IssueAfter chosing Student plan i receive error: Something went wrong and can not proceed any further.
- Plan Free/Premium Student Country Poland Device Samsung A45 Operating System Android My Question or Issue After chosing Student plan i receive error: Something went wrong and can not...
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- Spotify Star
- 73 Views
- 1 replies
- 1 likes
- 73 Views
- 1 replies
- 1 likes
Not able to cancel subscription
PlanPremiumCountryItalyDeviceMobile phone and laptopOperating SystemAndroid, Windows 10 My Question or IssueHi, I'm trying to cancel subscription to the Premium account which is due by today to not have the next month charged. I cannot do neither fro...
- Plan Premium Country Italy Device Mobile phone and laptop Operating System Android, Windows 10 My Question or Issue Hi, I'm trying to cancel subscription to the Premium account which...
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- Spotify Star
- 63 Views
- 1 replies
- 1 likes
- 63 Views
- 1 replies
- 1 likes
Family plan - same address
I’ve just moved my account from NL to DE.I have changed the payment methodi have changed my address.i upgraded from Duo to Family.i now want to invite a family member. I shared the invite via WhatsApp I type exactly the same address or even copy the ...
- I’ve just moved my account from NL to DE. I have changed the payment method i have changed my address. i upgraded from Duo to Family. i now want to invite a family member. I shared the invite via...
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- Spotify Star
- 163 Views
- 3 replies
- 1 likes
- 163 Views
- 3 replies
- 1 likes
Superuser Contribution this page got tripped out
PlanFree/PremiumCountry DeviceLaptop/PCOperating SystemWindows 10BrowserChrome/Microsoft Edge My Question or IssueHello,I'm having trouble accessing the subscription page to select my subscription plan. Every time I try to access it, I get an error a...
- Plan Free/Premium Country Device Laptop/PC Operating System Windows 10 Browser Chrome/Microsoft Edge My Question or Issue Hello, I'm having trouble accessing the subscripti...
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- Moderator
- 80 Views
- 1 replies
- 2 likes
- 80 Views
- 1 replies
- 2 likes
Superuser Contribution Duplicate Spotify Subscription Charge – Can’t Identify Extra Account
Hi everyone,I have a Spotify Family Plan that we actively use, and I can see it under my account settings. However, when I checked my credit card statement, I noticed that I’m also being charged for an individual account.The problem is that I can’t f...
- Hi everyone, I have a Spotify Family Plan that we actively use, and I can see it under my account settings. However, when I checked my credit card statement, I noticed that I’m also being charged fo...
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- Moderator
- 69 Views
- 1 replies
- 0 likes
- 69 Views
- 1 replies
- 0 likes
Foi debitado o valor do meu plano duas vezes esse mês. Gostaria de ser res
Confirmei o pagamento no mês de dezembro e janeiro veio debitado no meu cartão 2 vezes o valor.
- Confirmei o pagamento no mês de dezembro e janeiro veio debitado no meu cartão 2 vezes o valor.
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- Spotify Star
- 146 Views
- 3 replies
- 0 likes
- 146 Views
- 3 replies
- 0 likes
Superuser Contribution Premium Subscription Charged from an Old Credit Card
Hello,I changed my saved payment method on the saved payment cards page, but somehow Spotify charged from my old credit card. Even my saved payment method is shown as my newly saved credit card. I can see that my new credit card was saved as a paymen...
- Hello, I changed my saved payment method on the saved payment cards page, but somehow Spotify charged from my old credit card. Even my saved payment method is shown as my newly saved credit card. I ...
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- Visitor
- 1429 Views
- 7 replies
- 1 likes
- 1429 Views
- 7 replies
- 1 likes
Where can I buy a spotify gift card or e-card as a gift in the Philippines?
I was thinking of gifting 1-year subscription to spotify to some close friends here in the Philippines. Is there a gift card or e-card available and can i have a discount if i buy in bulk?
- I was thinking of gifting 1-year subscription to spotify to some close friends here in the Philippines. Is there a gift card or e-card available and can i have a discount if i buy in bulk?
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- Not applicable
- 698 Views
- 2 replies
- 0 likes
- 698 Views
- 2 replies
- 0 likes
payments and refunds
after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their refund policy is you can refund at the start, any othe...
- after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their ref...
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- Newbie
- 990 Views
- 4 replies
- 1 likes
- 990 Views
- 4 replies
- 1 likes
Superuser Contribution Premium User Being Served Ads Constantly, this is unacceptable
PlanPremium My Question or IssueI have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads. Examples of ads which are being served to me: 1) Spotify Earth Day "Earth's New E...
- Plan Premium My Question or Issue I have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads. Examples...
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- Newbie
- 4197 Views
- 27 replies
- 9 likes
- 4197 Views
- 27 replies
- 9 likes
Superuser Contribution Play what I select.
It's simple "Play what I select. " For example I select the album Quadrapenia by The Who. I want that album, start to finish, in the order it appears on the album. This is a rock opera it has a narrative. Don't mix in any other songs no matter how ap...
- It's simple "Play what I select. " For example I select the album Quadrapenia by The Who. I want that album, start to finish, in the order it appears on the album. This is a rock opera it has a narra...
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- Visitor
- 343 Views
- 4 replies
- 0 likes
- 343 Views
- 4 replies
- 0 likes
Changing country
i had a duo plan which is due to expire today, I want to change my country from The Netherlands to Romania, but I can't, I try to change the method of payment, but went I enter the card details for the one in romania, it says that payment method and ...
- i had a duo plan which is due to expire today, I want to change my country from The Netherlands to Romania, but I can't, I try to change the method of payment, but went I enter the card details for t...
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- Spotify Star
- 60 Views
- 1 replies
- 0 likes
- 60 Views
- 1 replies
- 0 likes
Superuser Contribution My Adidas X Spotify Premium 3 month code won’t work
Adidas gave me a Spotify Premium Voucher, but Spotify won’t redeem it
- Adidas gave me a Spotify Premium Voucher, but Spotify won’t redeem it
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- Casual Listener
- 1713 Views
- 14 replies
- 0 likes
- 1713 Views
- 14 replies
- 0 likes
Spotify invoice did not capture card holder name in the invoice.
PlanPremiumCountryHong KongDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMonthly purchase receipt provideand download from Spotify account webpage did not contain ...
- Plan Premium Country Hong Kong Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Monthly p...
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- Spotify Star
- 57 Views
- 1 replies
- 0 likes
- 57 Views
- 1 replies
- 0 likes
Recently been removed from a family plan and can’t join a duo
PlanFreeCountryUKDeviceiPhone 14Operating SystemiOS 18 My Question or IssueI was recently removed from a family plan as I missed the 7 day verification email and have been moved to a free plan. I don’t live at that address anymore anyway so wanted to...
- Plan Free Country UK Device iPhone 14 Operating System iOS 18 My Question or Issue I was recently removed from a family plan as I missed the 7 day verification email and have...
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- Visitor
- 115 Views
- 2 replies
- 0 likes
- 115 Views
- 2 replies
- 0 likes
Me han cobrado 2 veces al mes durante 3 meses el mismo plan, no se que hace
Me han cobrado 2 veces al mes durante 3 meses el mismo plan, no se que hacer
- Me han cobrado 2 veces al mes durante 3 meses el mismo plan, no se que hacer
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- Spotify Star
- 61 Views
- 1 replies
- 0 likes
- 61 Views
- 1 replies
- 0 likes
Superuser Contribution Set time limit on audiobooks/ only allow once chapter at a time
I love audiobooks but a feature that really disappoints me is that there is no way to limit listening times or to stop the app from automatically playing the next chapter.I use audiobooks to help me sleep and typically I will listen for 15-30 minutes...
- I love audiobooks but a feature that really disappoints me is that there is no way to limit listening times or to stop the app from automatically playing the next chapter. I use audiobooks to help m...
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- Visitor
- 3368 Views
- 4 replies
- 0 likes
- 3368 Views
- 4 replies
- 0 likes
Superuser Contribution Duo
Hi just signed up Duo, after years of trying figure it, Was unable previously as kept identifying 2 email address under me. I'm inquiring if any possibility that I can make a lumpsum payment just, keep My monthly subscription cost down. Was hoping co...
- Hi just signed up Duo, after years of trying figure it, Was unable previously as kept identifying 2 email address under me. I'm inquiring if any possibility that I can make a lumpsum paym...
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- Spotify Star
- 111 Views
- 1 replies
- 0 likes
- 111 Views
- 1 replies
- 0 likes
Suddenly have ADs?
I havent changed anything about my spotify but I have ADs now? (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- I havent changed anything about my spotify but I have ADs now? (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 75 Views
- 1 replies
- 0 likes
- 75 Views
- 1 replies
- 0 likes
Ads on Podcasts (not embedded, not dynamic?)
On two podcasts I tried this morning, I was hit with ads. Not in the middle of the podcast. Before it. Three of them each. I seriously doubt the 10 Hours Mountain Lake Waves podcast cares about my local ballot measures enough to embed such a thing or...
- On two podcasts I tried this morning, I was hit with ads. Not in the middle of the podcast. Before it. Three of them each. I seriously doubt the 10 Hours Mountain Lake Waves podcast cares about my lo...
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- Visitor
- 388 Views
- 5 replies
- 1 likes
- 388 Views
- 5 replies
- 1 likes