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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45497 Views
  • 16 replies
  • 4 likes
  • 45497 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28602 Views
  • 19 replies
  • 2 likes
  • 28602 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20165 Views
  • 6 replies
  • 1 likes
  • 20165 Views
  • 6 replies
  • 1 likes

Como canjear el plan de estudiante

Ya habia ingresado mis datos para poner el plan estudiante y fui verificado pero no lo contrate, ahora lo quiero contrartar pero me aparece que ya habia canjeado ese plan

  • Visitor
  • Ya habia ingresado mis datos para poner el plan estudiante y fui verificado pero no lo contrate, ahora lo quiero contrartar pero me aparece que ya habia canjeado ese plan
  • 28 Views
  • 0 replies
  • 0 likes
  • 28 Views
  • 0 replies
  • 0 likes

Superuser Contribution Necesito reeembolso, por que se pagó otra suscripción que yo no hice

Yo pago todos los meses suscripción de estudiante y al momento de pagar vi que me cobraron más y era por que era la Premium Duo, yo no quería esa.

  • Not applicable
  • Yo pago todos los meses suscripción de estudiante y al momento de pagar vi que me cobraron más y era por que era la Premium Duo, yo no quería esa.
  • Dian
  • Moderator
  • 33 Views
  • 1 replies
  • 0 likes
  • 33 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out of Premium with no warning

PlanWas Premium until I was kicked outCountry: Brazil DeviceSamsungOperating SystemAndroid My Question or IssueI was a Premium client for years, and every month on the 19th I would get a receipt from Spotify. Until yesterday, June 19th, when instead ...

  • Casual Listener
  •   Plan Was Premium until I was kicked out Country: Brazil     Device Samsung Operating System Android   My Question or Issue I was a Premium client for years, and ever...
  • juliabcht12
  • Casual Listener
  • 70 Views
  • 2 replies
  • 0 likes
  • 70 Views
  • 2 replies
  • 0 likes

Spotify Premium or Spotify Business

I was hoping if someone could help me. I am trying to get Spotify for a local church but I don't know which to get. Is it okay for me to get Spotify Premium or am I required to get Spotify Business? The only thing I want to do is just play gospel tra...

  • Casual Listener
  • I was hoping if someone could help me. I am trying to get Spotify for a local church but I don't know which to get. Is it okay for me to get Spotify Premium or am I required to get Spotify Business? ...
  • Maxim
  • Spotify Star
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why only shuffle on second mobile?

Hi, I need your help, please. Premium spotify is installed on my android tablet Samsung Galaxy Tab A (2016). Everything is ok. I'm logged in. My mobile is Samsung A51, about 2 years old. Spotify works, too. I'm logged in. Question: I can chose my tab...

  • Casual Listener
  • Hi,   I need your help, please.  Premium spotify is installed on my android tablet Samsung Galaxy Tab A (2016). Everything is ok. I'm logged in.   My mobile is Samsung A51, about ...
  • Kiril
  • Moderator
  • 67 Views
  • 3 replies
  • 0 likes
  • 67 Views
  • 3 replies
  • 0 likes

Superuser Contribution Porque me quieren hacer el cobro nuevamente si no ha pasado el mes que pague?

Porque me quieren hacer el cobro nuevamente si no ha pasado el mes que pague? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  •   Porque me quieren hacer el cobro nuevamente si no ha pasado el mes que pague?           Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9...
  • Dian
  • Moderator
  • 37 Views
  • 1 replies
  • 0 likes
  • 37 Views
  • 1 replies
  • 0 likes

I keep getting ads while listening to my podcast, eventhough I pay for prem

I am currently playing for spotify premium but everithing I listen to a podcast that is longer than 30 minutes, add come up

  • Not applicable
  • I am currently playing for spotify premium but everithing I listen to a podcast that is longer than 30 minutes, add come up
  • Billy-J
  • Spotify Star
  • 44 Views
  • 1 replies
  • 0 likes
  • 44 Views
  • 1 replies
  • 0 likes

I can't get my address to verify even though it's right.

I want to upgrade to Spotify premium, but no matter how I enter my address it won't accept it. It's getting really frustrating!

  • Not applicable
  • I want to upgrade to Spotify premium, but no matter how I enter my address it won't accept it. It's getting really frustrating!
  • Billy-J
  • Spotify Star
  • 26 Views
  • 1 replies
  • 0 likes
  • 26 Views
  • 1 replies
  • 0 likes

How do I unsubscribe

I had a free trial and don’t want it

  • Not applicable
  • I had a free trial and don’t want it
  • Billy-J
  • Spotify Star
  • 44 Views
  • 1 replies
  • 0 likes
  • 44 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Porque no puedo activar los 3 meses premiun samsung gratis?

Compre un s22 ultra y dice que tengo 3 meses de spotify premiun y trato de ingresar mi tarjeta de debito y me sale que ya los utilice, como puede ser eso?

  • Newbie
  • Compre un s22 ultra y dice que tengo 3 meses de spotify premiun y trato de ingresar mi tarjeta de debito y me sale que ya los utilice, como puede ser eso?
  • Eni
  • Moderator
  • 42 Views
  • 1 replies
  • 0 likes
  • 42 Views
  • 1 replies
  • 0 likes

family premium plan

PlanFree/PremiumCountryNigeria DeviceAndroid Operating SystemAndroid My Question or IssueI'm trying to join a family premium account through the invite link and it's telling me I can only join one every year. this is my original family premium plan a...

  • Visitor
  • Plan Free/Premium Country Nigeria  Device Android  Operating System Android    My Question or Issue I'm trying to join a family premium account through the invite link a...
  • Maxim
  • Spotify Star
  • 44 Views
  • 1 replies
  • 0 likes
  • 44 Views
  • 1 replies
  • 0 likes

Superuser Contribution Everytime i try to buy the premium subscription it doesnt work

im trying to buy the 10$ premium subscription and after i fill out my information it says "Something went wrong. Please try again." im sure ive put my information down right and have tried different cards but it just doesn't work. does anyone know wh...

  • Not applicable
  • im trying to buy the 10$ premium subscription and after i fill out my information it says "Something went wrong. Please try again." im sure ive put my information down right and have tried different ...
  • Alex
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

My Duo account doesn't work: our addresses are not recognized as the same

My Premium Duo account doesn't work: our addresses are not recognized as the same (although they are on both Spotify and Google maps)

  • Casual Listener
  • My Premium Duo account doesn't work: our addresses are not recognized as the same (although they are on both Spotify and Google maps)
  • Maxim
  • Spotify Star
  • 73 Views
  • 3 replies
  • 0 likes
  • 73 Views
  • 3 replies
  • 0 likes

Subscription cancelation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a new phone and when my info transferred it logged me out of my account. Problem is I h...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got a...
  • Maxim
  • Spotify Star
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes