Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151959 Views

69 replies

10 likes

Premium for Family
  • 151959 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97900 Views

89 replies

4 likes

  • 97900 Views
  • 89 replies
  • 4 likes

Superuser Contribution Why not immediate upgrade?

I just upgraded from Premium Individual to Premium Duo. At the same time I changed my country from Denmark to the Philippines, because I have moved to the Philippines with filipino address, bankaccount and mobile number. But my account says "Your sub...

Newbie

I just upgraded from Premium Individual to Premium Duo.   At the same time I changed my country from Denmark to the Philippines, because I have moved to the Philippines with filipino address, ...

Paula_Vi

Moderator

68 Views

1 replies

0 likes

  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did my Premium subscription plan change from individual to family plan?

Got a email welcoming me to the premium family and was curious and when i checked the account it was switched and i just switched it back and changed my password. Am i going to get charged for the family account since it was switched to family plan f...

Visitor

Got a email welcoming me to the premium family and was curious and when i checked the account it was switched and i just switched it back and changed my password. Am i going to get charged for the fa...

Edward67

Visitor

1970 Views

3 replies

0 likes

  • 1970 Views
  • 3 replies
  • 0 likes

I messed up the Duo Plan for my wife

I don't know how to get my wife's original Duo Plan back. I did something accidently by changing her Spotify login to her email address. Now when she opens the app on her phone everything is missing. Playlists, etc. Her original profile picture has b...

Newbie

I don't know how to get my wife's original Duo Plan back. I did something accidently by changing her Spotify login to her email address. Now when she opens the app on her phone everything is missing....

Billy-J

Spotify Star

98 Views

1 replies

0 likes

  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium trial reverts to free after a day

I have recently activated a one month free trial for premium however after one day of use it has reverted back to free user. This was a new Spotify account with a new payment method as I have not used Spotify premium before. Many thanks

Casual Listener

I have recently activated a one month free trial for premium however after one day of use it has reverted back to free user. This was a new Spotify account with a new payment method as I have not use...

NoFace144

Newbie

15259 Views

25 replies

1 likes

  • 15259 Views
  • 25 replies
  • 1 likes

Formal Complaint Regarding Spotify Duo Address Verification Process and Customer Support Advice

PlanDuoCountryUkDeviceIPhone 15, IPad My Question or IssueDear Spotify Customer Support,I am writing to formally complain about the address verification process for Spotify Duo and the advice I received from your customer support team.While attemptin...

Visitor

Plan Duo Country Uk Device IPhone 15, IPad   My Question or Issue Dear Spotify Customer Support, I am writing to formally complain about the address verification process for Spotify Duo...

100 Views

0 replies

0 likes

  • 100 Views
  • 0 replies
  • 0 likes

Superuser Contribution Maybe tell us what the prices for plans are? LIke what is the price difference premium and basic?

I am thinking of changing my plan based on my usage. I currently have a premium individual plan. But, I don't use Spotify enough to justify the monthly charge. I looked at the Basic plan and it seems to fit my needs. The problem is, I don't see any p...

Casual Listener

I am thinking of changing my plan based on my usage. I currently have a premium individual plan. But, I don't use Spotify enough to justify the monthly charge. I looked at the Basic plan and it seems...

AlejaR

Moderator

101 Views

1 replies

0 likes

  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged me twice. Has anyone had to go through this too?

I was charged twice this month for my subscription, but Spotify does not provide direct customer support. Who can I talk with about this? Anyone knows?

Visitor

I was charged twice this month for my subscription, but Spotify does not provide direct customer support.    Who can I talk with about this? Anyone knows? 

joventapollo

Visitor

15396 Views

38 replies

1 likes

  • 15396 Views
  • 38 replies
  • 1 likes

Superuser Contribution My account won’t accept my debit card and all the information is right

I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and want it fixed. What can I do? I’m pretty sure it’s Sp...

Visitor

I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and wa...

sanjumohanv

Casual Listener

21262 Views

15 replies

3 likes

  • 21262 Views
  • 15 replies
  • 3 likes

Trying to cancel the Hulu subscription but keep Spotify.

I recently found a better deal for Hulu, HBO, and Disney all together with no ads but it won’t let me join without canceling the Spotify/hulu bundle. The issue is I use everything with my subscription (including audiobooks) so is there a way to remov...

Visitor

I recently found a better deal for Hulu, HBO, and Disney all together with no ads but it won’t let me join without canceling the Spotify/hulu bundle. The issue is I use everything with my subscriptio...

MaegenS

Visitor

8750 Views

7 replies

0 likes

  • 8750 Views
  • 7 replies
  • 0 likes

Superuser Contribution The application charged me through Paypal, but when I want to enter it says that I need to pay again

The application charged me through Paypal, but when I want to enter it says that I need to pay again and that I don't have Spotify premium

Visitor

The application charged me through Paypal, but when I want to enter it says that I need to pay again and that I don't have Spotify premium

Phonec654

Visitor

749 Views

6 replies

1 likes

  • 749 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution I need a refund

I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.

Newbie

I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.

Asl1980

Casual Listener

32036 Views

40 replies

0 likes

  • 32036 Views
  • 40 replies
  • 0 likes

Microsoft Spotify 3-Month Premium Reward

PlanMicrosoft Premium plan CountryCurrently Egypt DeviceRealme 7 Operating SystemAndroid 12 My Question/IssueWhenever i try to redeem the Microsoft reward code in the linked page in the e-mail,it says "sorry this offer is not available at this moment...

Newbie

Plan Microsoft Premium plan   Country Currently Egypt   Device Realme 7   Operating System Android 12     My Question/Issue Whenever i try to redeem th...

Billy-J

Spotify Star

146 Views

1 replies

0 likes

  • 146 Views
  • 1 replies
  • 0 likes

Have to unsubscribe from Spark to set up duo - will i lose my playlists?

PlanPremiumCountryNew Zealand My Question or IssueI want to set up duo but have to unsubscribe from Spark as it's not available through them, will I lose my playlists.

Visitor

Plan Premium Country New Zealand   My Question or Issue I want to set up duo but have to unsubscribe from Spark as it's not available through them, will I lose my playlists.

Maxim

Spotify Star

111 Views

1 replies

0 likes

  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid 99 rupees for get spotify premium but i didn't get the premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

How to cancel subscription on a dead phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My aunt has a subscription on an Android phone that died. Monthly charges are being sent to ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My aunt ...

Maxim

Spotify Star

88 Views

1 replies

0 likes

  • 88 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution changing billing date

I've read on here that changing the billing date is done by cancelling your subscription, waiting for the account to change to a free account and then restarting your subscription on the day you want to be billed. This is a pretty insane way of setti...

Casual Listener

I've read on here that changing the billing date is done by cancelling your subscription, waiting for the account to change to a free account and then restarting your subscription on the day you want...

crows50

Casual Listener

30956 Views

11 replies

0 likes

  • 30956 Views
  • 11 replies
  • 0 likes

Graphical ads in client despite paying for Spotify Premium

PlanPremiumCountrySwedenDeviceThinkpad T14 Gen 3Operating SystemDebian 13 Despite currently paying for a Spotify Premium subscription I am getting graphical ads in the Spotify client. Why is this? See the below image image for an example.  

Newbie

Plan Premium Country Sweden Device Thinkpad T14 Gen 3 Operating System Debian 13   Despite currently paying for a Spotify Premium subscription I am getting graphical ads in the Spotify ...

MateusM

Spotify Star

106 Views

1 replies

0 likes

  • 106 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unauthorized charge from Spotify Stockholm SE

I was being charged with Stockholm SE on my credit card. I have not used my credit card to do any Spotify payment before, and I have checked my spotify account, there was no card linked to it.

Newbie

I was being charged with Stockholm SE on my credit card. I have not used my credit card to do any Spotify payment before, and I have checked my spotify account, there was no card linked to it.

Nariclem

Visitor

49916 Views

16 replies

2 likes

  • 49916 Views
  • 16 replies
  • 2 likes