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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5369 Views
  • 23 replies
  • 2 likes
  • 5369 Views
  • 23 replies
  • 2 likes

Doesn´t let me subscribe to Premium Students after switching countries

PlanPremiumCountryPeruDeviceiPhone 15 ProOperating SystemiOS 17 My Question or IssueHi to anyone that could help me,I am currently trying to subscribe again to premium students from a 3 month trip to the US, it made me switch to a bank that i had ove...

  • Visitor
  • Plan Premium Country Peru Device iPhone 15 Pro Operating System iOS 17   My Question or Issue Hi to anyone that could help me, I am currently trying to subscribe again to premium stud...
  • Billy-J
  • Spotify Star
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

I can't activate the Spotify premium offer from red cable

The page that I'm redirected to is nonexistent, I'm trying to access my offer to Spotify premium from the OnePlus red cable service.

  • Visitor
  • The page that I'm redirected to is nonexistent, I'm trying to access my offer to Spotify premium from the OnePlus red cable service.
  • Maxim
  • Spotify Star
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Duo Plan

PlanDuoCountryUKDeviceiPhone 13pro, Samsung GalaxyOperating SystemIOS 10, Android My Question or IssueI recently joined Duo Plan with a member of my household, online it says they are included in my plan but when they log in via their email it logs t...

  • Visitor
  • Plan Duo Country UK Device iPhone 13pro, Samsung Galaxy Operating System IOS 10, Android    My Question or Issue I recently joined Duo Plan with a member of my household, online i...
  • Maxim
  • Spotify Star
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium Hulu asking me to resubscribe

I have Student premium my spotify is working fine but my hulu all of a sudden asked me to resubscribe I thought it was a glitch so I logged out and log in and it still as me to resubscribe please help me

  • Visitor
  • I have Student premium my spotify is working fine but my hulu all of a sudden asked me to resubscribe I thought it was a glitch so I logged out and log in and it still as me to resubscribe please hel...
  • cradicalcompassion
  • Visitor
  • 86 Views
  • 2 replies
  • 1 likes
  • 86 Views
  • 2 replies
  • 1 likes

Como cancelar minha assinatura?

Não quero que o spot cobre mais do meu cartão, quero cancelar

  • Visitor
  • Não quero que o spot cobre mais do meu cartão, quero cancelar
  • Bittencourt
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

I want a refund. I canceled my subscription but I was still debited

My account was debited for premium subscription when I already canceled my subscription days ago. Please I want a refund. I didn’t authorize a payment

  • Visitor
  • My account was debited for premium subscription when I already canceled my subscription days ago. Please I want a refund. I didn’t authorize a payment
  • AdamDam
  • Spotify Star
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not eligible for premium plan/payment failed issue

PlanPremium IndividualCountryBangladeshDevice(iPhone 12 Pro)Operating System(iOS 17.2.1) My Question or IssueI am trying to update my plan by switching my sim operator. However, upon trying to update my new sim operator as my new payment method, I am...

  • Newbie
  • Plan Premium Individual Country Bangladesh Device (iPhone 12 Pro) Operating System (iOS 17.2.1)   My Question or Issue I am trying to update my plan by switching my sim operator. H...
  • Eni
  • Moderator
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Superuser Contribution why is my audiobook top up not working?

I purchased a top up in January of this year. It says that it remains valid 12 months after purchase, but recently it says I only have 15 hours available. I should have 25, but maybe it’s just showing weird.

  • Visitor
  • I purchased a top up in January of this year. It says that it remains valid 12 months after purchase, but recently it says I only have 15 hours available. I should have 25, but maybe it’s just showin...
  • Joan
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Make payment

Need help my account has failed a payment and I changed credit cards but it’s not excepting it!

  • Visitor
  • Need help my account has failed a payment and I changed credit cards but it’s not excepting it!
  • AmeliaW87
  • Newbie
  • 116 Views
  • 2 replies
  • 0 likes
  • 116 Views
  • 2 replies
  • 0 likes

Why can't I pay annually for my Spotify subscription?

In Kenya, I'm on a family plan and noticed how in other countries you can pay annually for a discount. Why don't we get that option?

  • Regular
  • In Kenya, I'm on a family plan and noticed how in other countries you can pay annually for a discount. Why don't we get that option?
  • Maxim
  • Spotify Star
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

Duo plan issue

Hello, I would like to know if it is possible to have a dou plan when you live in the same adresse but the accounts on spotify of the two persons are from dfferents countries (France and Spain). We are not capable to enter my account in the duo plan....

  • Visitor
  • Hello,   I would like to know if it is possible to have a dou plan when you live in the same adresse but the accounts on spotify of the two persons are from dfferents countries (France and Spa...
  • Maxim
  • Spotify Star
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Superuser Contribution Raspé el PIN de mi tarjeta de más y ahora no puedo ver los caracteres para canjearla

Compré una tarjeta de Spotify de 100 pesos y al rasparla para ver los caracteres se desbarató la barra y no me deja verlos. ¿Qué procede?

  • Newbie
  • Compré una tarjeta de Spotify de 100 pesos y al rasparla para ver los caracteres se desbarató la barra y no me deja verlos. ¿Qué procede?  
  • Scarlett_nxxn
  • Visitor
  • 9405 Views
  • 9 replies
  • 0 likes
  • 9405 Views
  • 9 replies
  • 0 likes

Superuser Contribution [Mobile] SAYS I'VE TAKEN A FREE TRIAL - BUT I HAVE NOT - AND I HAVE NO RECEIPTS OF ONE

Please advise: I tried signing up for the free 3-month trial just now. Says I've "already taken a trial" -- but I never have. I do not even have a single receipt in my receipts folder, so I would think that this would also prove I've never "taken" a ...

  • Casual Listener
  • Please advise:  I tried signing up for the free 3-month trial just now.  Says I've "already taken a trial" -- but I never have.  I do not even have a single receipt in my receipts fold...
  • Rnl
  • Visitor
  • 1189 Views
  • 2 replies
  • 0 likes
  • Mobile
  • 1189 Views
  • 2 replies
  • 0 likes

I am being charged from an account I don’t have access to

I have been charged every month for two years from an account I don’t use and I don’t have access to either it nor the e-mail.

  • Casual Listener
  • I have been charged every month for two years from an account I don’t use and I don’t have access to either it nor the e-mail.
  • Billy-J
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

How do I switch to the annual plan for premium individual in Pakistan

About a few months ago I saw an option to prepay 12 months of premium individual for a discounted price but I don't know how to get to that menu anymore. It isn't in "manage my plan/billing". For context, I'm in Pakistan so maybe the option is no lon...

  • Visitor
  • About a few months ago I saw an option to prepay 12 months of premium individual for a discounted price but I don't know how to get to that menu anymore. It isn't in "manage my plan/billing". For con...
  • Billy-J
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

How to fix a problem with my individual plan?

So today 20th of April I just repaid my individual premium plan and it said that I will be charged again in 15 days it is supposed to be a month subscription right like 30 days. plus I paid in full too so if anyone from customer service or Spotify co...

  • Newbie
  • So today 20th of April I just repaid my individual premium plan and it said that I will be charged again in 15 days it is supposed to be a month subscription right like 30 days. plus I paid in full t...
  • Billy-J
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes