Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70541 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134380 Views
70 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73070 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
256451 Views
156 replies
13 likes
I purchased a premium duo account for my dad and I to listen to music uninterrupted from each other. I recently learned about the audio book feature! There are 15 hours of free listening time, is that split between the two users of the duo account or...
I purchased a premium duo account for my dad and I to listen to music uninterrupted from each other. I recently learned about the audio book feature! There are 15 hours of free listening time, is tha...
Visitor
2908 Views
2 replies
0 likes
PlanPremiumCountryUnited KingdomDevicecustom build windows 11 PC/pixel 7 pro Operating SystemWindows 11 / Android 16 My Question or Issue
Plan Premium Country United Kingdom Device custom build windows 11 PC/pixel 7 pro Operating System Windows 11 / Android 16 My Question or Issue
Moderator
102 Views
3 replies
1 likes
My country in my account is France, but my billing address is NL. This is preventing my partner from entering the Duo plan.Perhaps this is due to paying with a French credit card the first month, so as of Feb I changed to a Dutch account.However we n...
My country in my account is France, but my billing address is NL. This is preventing my partner from entering the Duo plan. Perhaps this is due to paying with a French credit card the first month, s...
Visitor
198 Views
3 replies
0 likes
Plan (Current) Free | Country (India) I was Premium Student user from India and I’m hoping someone from the Spotify team or community can help clarify my situation. I was on the legacy discounted Student plan (₹59/₹69 per month) and had already verif...
Plan (Current) Free | Country (India) I was Premium Student user from India and I’m hoping someone from the Spotify team or community can help clarify my situation. I was on the le...
Spotify Star
221 Views
1 replies
0 likes
I have a Spotify Duo plan and received a premium giftcard for Christmas, though get a message when trying to apply the card that this cannot be applied. I see that Spotify posts that there are restrictions on what these gift cards can be used for and...
I have a Spotify Duo plan and received a premium giftcard for Christmas, though get a message when trying to apply the card that this cannot be applied. I see that Spotify posts that there are restri...
Spotify Star
92 Views
1 replies
0 likes
PlanPremium individual CountryukDevicesamsung s24 My Question or IssueIf I try to upgrade to Audiobooks+ i get a "Something went wrong We are unable to complete your purchase". it tries to redirect me to the website but that doesn't work. I pay via G...
Plan Premium individual Country uk Device samsung s24 My Question or Issue If I try to upgrade to Audiobooks+ i get a "Something went wrong We are unable to complete your purchas...
Newbie
337 Views
6 replies
0 likes
Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in the U.K. where Spotify is in any case twice the cos...
Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in ...
Regular
9344 Views
15 replies
8 likes
I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.
I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.
Visitor
22217 Views
30 replies
0 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
256451 Views
156 replies
13 likes
Planfamily premium CountryGermany Deviceredmi note 8 proOperating SystemAndroid My Question or IssueWhy can't my family member play an audiobook that I as main user can play without any problem? I added the additional audiobook plan for that family m...
Plan family premium Country Germany Device redmi note 8 pro Operating System Android My Question or Issue Why can't my family member play an audiobook that I as mai...
Moderator
139 Views
3 replies
0 likes
Cuando ingreso a la aplicación y presiono en el banner me dirige a una página en la que me dice que la página no está disponible y por ende no puedo canjear mis meses de Spotify premium, tengo la aplicación actualizada y cumplo con los requisitos seg...
Cuando ingreso a la aplicación y presiono en el banner me dirige a una página en la que me dice que la página no está disponible y por ende no puedo canjear mis meses de Spotify premium, tengo la apl...
Visitor
5383 Views
7 replies
1 likes
PlanPremiumCountryEUDeviceiPhone 15, iphone 16, Macbook Pro 2018Operating Systemcurrentbrowsers/appssafari, firefox, spotify app My Question or Issuelogged into my account, whenever I click to buy premium there is an error. I have tried from 3 differ...
Plan Premium Country EU Device iPhone 15, iphone 16, Macbook Pro 2018 Operating System current browsers/apps safari, firefox, spotify app My Question or Issue logged into my ...
Spotify Star
121 Views
1 replies
0 likes
Olá. Gostaria de registrar minha insatisfação com a cobrança realizada em 31/12. A assinatura que originou essa cobrança foi uma promoção iniciada em 07/11, encerrada em 07/12, sem sucesso nas tentativas de pagamento durante esse período. Após o fim ...
Olá. Gostaria de registrar minha insatisfação com a cobrança realizada em 31/12. A assinatura que originou essa cobrança foi uma promoção iniciada em 07/11, encerrada em 07/12, sem ...
Moderator
196 Views
3 replies
0 likes
PlanDuo CountryEstoniaDevicePixel 7 Pro Operating SystemAndroid My Question or IssueI created a Duo plan to add my partner. My partner did the whole adding process, but the system created a new account for him. Now he has a old account where all his ...
Plan Duo Country Estonia Device Pixel 7 Pro Operating System Android My Question or Issue I created a Duo plan to add my partner. My partner did the whole adding pr...
Spotify Star
54 Views
1 replies
0 likes
My Question or IssueHow about a discount for retirees and disabled people? Nothing beyond whats currently offered to military and students. ANY discount would help people living off a fixed income.
My Question or Issue How about a discount for retirees and disabled people? Nothing beyond whats currently offered to military and students. ANY discount would help people living...
Visitor
1866 Views
4 replies
8 likes
Spotify officially entered Bangladesh 3 years back. However, the podcast feature is still missing. Any idea why?
Spotify officially entered Bangladesh 3 years back. However, the podcast feature is still missing. Any idea why?
Spotify Star
112 Views
1 replies
0 likes
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Plan Premium Individual Country USA My Question or Issue Hello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when tryin...
Newbie
50276 Views
30 replies
2 likes
Nenhuma das informações abaixo é obrigatória. No entanto, quanto mais informações você fornecer, mais fácil será para nós tentarmos ajudar.PlanoPremium duoPaísBrasilDispositivoSamsung Minha pergunta ou problemaAcabei de assinar o plano Duo por 3 mese...
Nenhuma das informações abaixo é obrigatória. No entanto, quanto mais informações você fornecer, mais fácil será para nós tentarmos ajudar. Plano Premium duo País Brasil Dispositivo Samsung&nbs...
Spotify Star
83 Views
1 replies
1 likes
I’ve received notice of a $2 rate increase on my Premium Duo account. The email message I’ve received states, “We’re increasing the price of Premium Duo so that we can continue to invest in and innovate on our product offerings and features, and brin...
I’ve received notice of a $2 rate increase on my Premium Duo account. The email message I’ve received states, “We’re increasing the price of Premium Duo so that we can continue to invest in and...
Newbie
19687 Views
114 replies
6 likes
Plan Duo Country USA Device PC and iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue As a manager of the Duo plan that I cancelled, I have to wait to join my Family's family plan. The date is . When exactly can I jo...
Plan Duo Country USA Device PC and iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue As a manager of the Duo plan that I cancelled, ...
Moderator
107 Views
1 replies
0 likes
