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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76200 Views
  • 27 replies
  • 5 likes
  • 76200 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43357 Views
  • 19 replies
  • 2 likes
  • 43357 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31387 Views
  • 17 replies
  • 3 likes
  • 31387 Views
  • 17 replies
  • 3 likes

Superuser Contribution MI INVITADO NO PUEDE ACCEDER A DUO POR LA DIRECCION ERRONEA

PREMIUM DUOARGENTINA necesito una solucion ya que no se puede invitar a nadie y no se la direccion que establecio mi cuenta. de no poder arreglarse me debere cambiar a Youtube

  • Visitor
  • PREMIUM DUO ARGENTINA   necesito una solucion ya que no se puede invitar a nadie y no se la direccion que establecio mi cuenta. de no poder arreglarse me debere cambiar a Youtube  
  • Alex
  • Moderator
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Superuser Contribution The offline music option doesn't work on the Premium profil.

Hi, i pay for the premium profil (individual) and i still can't listen to my music offline. I always have to be on wifi or on my data. Does anyone knows why or how it can be fixe? Thank you

  • Visitor
  • Hi, i pay for the premium profil (individual) and i still can't listen to my music offline. I always have to be on wifi or on my data. Does anyone knows why or how it can be fixe?    Than...
  • Lyubka
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Superuser Contribution do u wanna keep ur membership in the premium duo?

My subscription ends on May 27 and I began to receive such a notification constantly. Do I wish to keep my membership in the duo subscription. I click on what I wanna save, b I get the error "unfortunately we could not renew ur membership". How to re...

  • Regular
  • My subscription ends on May 27 and I began to receive such a notification constantly. Do I wish to keep my membership in the duo subscription. I click on what I wanna save, b I get the error "unfortu...
  • tonka123
  • Regular
  • 88 Views
  • 2 replies
  • 0 likes
  • 88 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I get rid of suggestion popups?

PlanPremium CountryUk DeviceSamsung S10+ Operating SystemAndroid My Question or Issue I keep getting annoying popups when I open the app, usually for podcast or new music from someone I don't even listen too. How do I get these to stop? They're serio...

  • Regular
  • Plan Premium   Country Uk   Device Samsung S10+   Operating System Android    My Question or Issue   I keep getting annoying popups when I open the app, us...
  • Halfbread
  • Visitor
  • 3535 Views
  • 13 replies
  • 8 likes
  • 3535 Views
  • 13 replies
  • 8 likes

Superuser Contribution Be able to edit playlists on mobile

I'm using Spotify Free on an iPhone 6s, with the recent automatic update. Now, I can no longer view which songs are on one of my playlists. When I select a playlist, it only shows me a Shuffle Play button, an Add Songs button, the names of recent son...

  • Newbie
  • I'm using Spotify Free on an iPhone 6s, with the recent automatic update. Now, I can no longer view which songs are on one of my playlists. When I select a playlist, it only shows me a Shuffle Play b...
  • Susan_GP
  • Moderator
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague la promo de tres de 3 meses. Solo funcionó 1 mes

Compré una promo para 3 meses.solo paso un mes y me están cobrando de nuevo. Ya pasó mi cuenta a gratuita y solo ita el pago del mes siguiente.PlanPromoción 3 mesespaisColombiaDispositivoXiaomi 8sistema operativoAndroide Mi pregunta o problema

  • Visitor
  • Compré una promo para 3 meses.solo paso un mes y me están cobrando de nuevo. Ya pasó mi cuenta a gratuita y solo ita el pago del mes siguiente. Plan Promoción 3 meses pais Colombia Dispositivo ...
  • Joan
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hice el pago pero sigo sin poder accesar a mi cuenta.

Hola hice el pago de mi plan familiar pero aun no me permite accesar a mi cuenta, me pide volver a pagar. Que puedo hacer?PlanFree/PremiumCountryMariate Rodriguez Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Andro...

  • Visitor
  • Hola hice el pago de mi plan familiar pero aun no me permite accesar a mi cuenta, me pide volver a pagar. Que puedo hacer? Plan Free/Premium Country Mariate Rodriguez    Device (iPho...
  • Joan
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify premium gift card if not working

I have tried three times now to use my premium gift card but it has not worked. I thought that maybe it was because my premium subscription had not ended yet and still had a few months left so I waited, but that was not the problem I guess. Now I'm o...

  • Visitor
  • I have tried three times now to use my premium gift card but it has not worked. I thought that maybe it was because my premium subscription had not ended yet and still had a few months left so I wait...
  • Alex
  • Moderator
  • 269 Views
  • 3 replies
  • 1 likes
  • 269 Views
  • 3 replies
  • 1 likes

Superuser Contribution can't open my account in a new device

PlanpremiumCountryturkeyDeviceamazon kindleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue**bleep** i listwn spotify in my mobilephone & notebook but I can not open my library in amazon kindle although i use my e mail and...

  • Visitor
  • Plan premium Country turkey Device amazon kindle Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue **bleep** i listwn spotify in my mobilephone &...
  • Lyubka
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Re: Cobro doble

Hola, el día viernes hice el cambio mi tarjeta para que los cobros se siguieran haciendo a otra tarjeta, el asunto es que hay 3 cobros de 500 colones a esa tarjeta nueva que agregue y quisiera saber porqué? Necesito comunicarme con alguien que me dé ...

  • Visitor
  • Hola, el día viernes hice el cambio mi tarjeta para que los cobros se siguieran haciendo a otra tarjeta, el asunto es que hay 3 cobros de 500 colones a esa tarjeta nueva que agregue y quisiera saber ...
  • Lyubka
  • Moderator
  • 49 Views
  • 1 replies
  • 0 likes
  • 49 Views
  • 1 replies
  • 0 likes

How cancell the payment??

Since two months ago, i have had a charge in my credit card. I have free plan an muy count doesnt have any credit card. I think some one has cloned my card, this have happened twice, last time i change the card but the bank said that i need contact s...

  • Visitor
  • Since two months ago, i have had a charge in my credit card. I have free plan an muy count doesnt have any credit card. I think some one has cloned my card, this have happened twice, last time i chan...
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Info about the date I can be memb of a spotify family again, after 12 month

Where can I find the date I was last time a member of a spotify family?Because according to my payments, I was member of a spotify family last time 13 months ago, and now that I want to become member of a new spotify family, I still receive the rejec...

  • Visitor
  • Where can I find the date I was last time a member of a spotify family? Because according to my payments, I was member of a spotify family last time 13 months ago, and now that I want to become memb...
  • Susan_GP
  • Moderator
  • 36 Views
  • 1 replies
  • 0 likes
  • 36 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué Spotify Duo pero no se activó

PlanPremium DuoCountryArgentinaDeviceMoto e6 PlusOperating SystemAndroid 9 My Question or IssueHoy quise cambiar a Spotify Duo y realice el pago, incluso me cobraron pero no me activaron el premium y tampoco aparece en la lista de recibos en la pagin...

  • Newbie
  • Plan Premium Duo Country Argentina Device Moto e6 Plus Operating System Android 9   My Question or Issue Hoy quise cambiar a Spotify Duo y realice el pago, incluso me cobraron pero no ...
  • Yordan
  • Moderator
  • 49 Views
  • 1 replies
  • 0 likes
  • 49 Views
  • 1 replies
  • 0 likes

Solved!! I want to switch payment method to Google Play

I am currently on Family Plan and I am using a credit card to pay for it. But now I want to pay for it via Google Play, how can I make the switch?

  • Casual Listener
  • I am currently on Family Plan and I am using a credit card to pay for it. But now I want to pay for it via Google Play, how can I make the switch?
  • Maxim
  • Spotify Star
  • 205 Views
  • 5 replies
  • 0 likes
  • 205 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have been charged but it’s showing I have a free account

None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Premium Country India Device (iPhone 13) Operating System (iOS 16.1.1) My Question or Issue I have been charged for premium for...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Premium Country India  Device (iPhone 13) Operating Syste...
  • Yordan
  • Moderator
  • 66 Views
  • 1 replies
  • 1 likes
  • 66 Views
  • 1 replies
  • 1 likes

Superuser Contribution No me permite ingresar mi rut por que tiene 9 digitos

En resumen trato de pagar el plan individual pero al momento de pagar me pide el rut y no le deja poner el mio ya que tiene 9 dígitos y lo máximo son 8

  • Newbie
  • En resumen trato de pagar el plan individual pero al momento de pagar me pide el rut y no le deja poner el mio ya que tiene 9 dígitos y lo máximo son 8   
  • Alex
  • Moderator
  • 290 Views
  • 4 replies
  • 1 likes
  • 290 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Unable to update Premium to Premium Duo

PlanPremium Individual + HuluCountryUSA My Question or IssueI am trying to switch from Premium Individual to Premium Duo to invite my spouse. However, the plan does not show up for purchase. If I manually select Premium Duo from the website, I get an...

  • Music Fan
  • Plan Premium Individual + Hulu Country USA   My Question or Issue I am trying to switch from Premium Individual to Premium Duo to invite my spouse. However, the plan does not show up for p...
  • Yordan
  • Moderator
  • 8041 Views
  • 27 replies
  • 5 likes
  • 8041 Views
  • 27 replies
  • 5 likes

Superuser Contribution Spotify rejects Prex Argentina cards?

HiI am trying to add Mastercard debit card (Prex Argentina), but getting error: Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago.Prex Argentina answered on my request: Te informamos que el rechazo...

  • Casual Listener
  • Hi I am trying to add Mastercard debit card (Prex Argentina), but getting error:  Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Prex ...
  • Maxim
  • Spotify Star
  • 113 Views
  • 3 replies
  • 0 likes
  • 113 Views
  • 3 replies
  • 0 likes

Duo plan

PlanPremiumCountryUsa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueHi. I have had the premium plan for well over 10 years, and I love it. I also love that I get hulu for free with it. I would li...

  • Casual Listener
  • Plan Premium Country Usa   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue Hi. I have had the premium plan for well ove...
  • Maxim
  • Spotify Star
  • 34 Views
  • 1 replies
  • 0 likes
  • 34 Views
  • 1 replies
  • 0 likes