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Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • cashmoneypimp4life1
  • Visitor
  • 13451 Views
  • 7 replies
  • 0 likes
  • 13451 Views
  • 7 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1346 Views
  • 19 replies
  • 1 likes
  • 1346 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47269 Views
  • 20 replies
  • 3 likes
  • 47269 Views
  • 20 replies
  • 3 likes

Superuser Contribution Pagamento duplicado com apenas um recibo

Olá meu pagamento é feito pelo débito, vence todo dia 22. Esse mês foi descontado dia 22 e no dia 25 o nubank me notificou outra cobrança no Spotify , mas na área de recibos só tem o recibo do dia 25. Mas no meu saldo foi debitado nos 2 dias . O que ...

  • Newbie
  • Olá meu pagamento é feito pelo débito, vence todo dia 22. Esse mês foi descontado dia 22 e no dia 25 o nubank me notificou outra cobrança no Spotify , mas na área de recibos só tem o recibo do dia 25...
  • Yordan
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Updating my credit card I receive" payment method and country don't match".

my address is in the united states and my account is set to us. I am connecting from there, I never go anywhere else. my new credit card is a discover card issued in the US. Something is wrong and there is no where to report the bug that I can find o...

  • Casual Listener
  • my address is in the united states and my account is set to us. I am connecting from there, I never go anywhere else. my new credit card is a discover card issued in the US. Something is wrong and...
  • Maxim
  • Spotify Star
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

an issue with the pin for my Spotify Premium gift care

PlanFree/PremiumCanada iPad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10)i inadvertently destroyed a couple of characters of my PIN for a Spotify Premium gift card. Is there any way I might be able to redeem the card unde...

  • Newbie
  • Plan Free/Premium Canada   iPad (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10) i inadvertently destroyed a couple of characters of my PIN for a Spotify Pre...
  • AdamDam
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Solved!! How do I switch from Duo to Family?

How do I switch from Duo to Family plan? PlanPremiumCountryBelgium  

  • Newbie
  • How do I switch from Duo to Family plan?   Plan Premium Country Belgium    
  • AdamDam
  • Spotify Star
  • 1032 Views
  • 3 replies
  • 0 likes
  • 1032 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium trial with honey wont work

i got an add for 3 months of spotify premium with honey, so i downloaded honey on my pc and it just took my to the home page. i looked everywhere for the place where i could activate my trial, but i cant find it anywhere. ive tried to activate it on ...

  • Visitor
  • i got an add for 3 months of spotify premium with honey, so i downloaded honey on my pc and it just took my to the home page. i looked everywhere for the place where i could activate my trial, but i ...
  • Yordan
  • Moderator
  • 15865 Views
  • 38 replies
  • 2 likes
  • 15865 Views
  • 38 replies
  • 2 likes

Gift card

PlanFree/PremiumCountry Device(iPhone X)Operating System(iOS 10, Windows 10,etc.) My Question or IssueI got a €30 gift card I redeemed it on august 26, my subscription has now ended but it should normally go for another month right?

  • Visitor
  •   Plan Free/Premium Country   Device (iPhone X) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I got a €30 gift card I redeemed it on august 26, my subscr...
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount to Individual Premium

I reverified my student id for student discount and it worked since it was showing I was eligible till next year. But my auto pay deducted money according to premium Individual. If I link my UPI to student discount now, will i get refund for the addi...

  • Visitor
  • I reverified my student id for student discount and it worked since it was showing I was eligible till next year. But my auto pay deducted money according to premium Individual.  If I link my U...
  • Joan
  • Moderator
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gifting a friend premium for 2 months

PlanFamily PremiumCountrygermanyDeviceXiaomi Redmi note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehey I got the popup to gift a friend premium for a couple months but I clicked off and was unable to find it again in...

  • Newbie
  • Plan Family Premium Country germany Device Xiaomi Redmi note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue hey I got the popup to gift a friend...
  • Rebvik
  • Visitor
  • 10975 Views
  • 7 replies
  • 0 likes
  • 10975 Views
  • 7 replies
  • 0 likes

Superuser Contribution Unable to change region/country

PlanPremiumCountryOriginally UK, now Austria My Question or IssueI have moved countries from the UK and now live in Austria.My UK bank account is just about out of money, and so I need to change the payment method. However, when I add my Austrian ban...

  • Newbie
  • Plan Premium Country Originally UK, now Austria   My Question or Issue I have moved countries from the UK and now live in Austria. My UK bank account is just about out of money, and so I ...
  • aarundale
  • Newbie
  • 118 Views
  • 3 replies
  • 1 likes
  • 118 Views
  • 3 replies
  • 1 likes

Superuser Contribution Hulu + Spotify Bundle stopped working

PlanStudent Premium Spotify + HuluCountryU.S.A DeviceMicrosoft Surface Windows 11 My Question or IssueI was able to watch the Hulu from my Spotify account since I got it, last time I used it was a couple weeks ago, using the "start watching" link fro...

  • Casual Listener
  •   Plan Student Premium Spotify + Hulu Country U.S.A   Device Microsoft Surface  Windows 11   My Question or Issue I was able to watch the Hulu from my Spotify account s...
  • Brity858
  • Newbie
  • 164 Views
  • 4 replies
  • 0 likes
  • 164 Views
  • 4 replies
  • 0 likes

change from free trial to duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueabout to finish free trial period. want to update to duo package. app tells me sorry you atr ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue about t...
  • Maxim
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won’t the website let me buy premium?

I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”

  • Visitor
  • I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”
  • Vasil
  • Moderator
  • 656 Views
  • 5 replies
  • 0 likes
  • 656 Views
  • 5 replies
  • 0 likes

Premium to Premium Students

From Normal single Premium to Premium StudentsSwiss DeviceIphone 14 ProOperating SystemIOS My Question or Issue I have just confirmed my status as a student to get the discount. Now the screen didnt change the subscriptionplan. Do i have to do someth...

  • Visitor
  •     From Normal single Premium to Premium Students Swiss   Device Iphone 14 Pro Operating System IOS   My Question or Issue   I have just confirmed my status as a...
  • Maxim
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Error when upgrading to Duo

Hello. I am currently on Premium Individual and I'd like to upgrade to Premium Duo, but when I click on the Select button for that plan from this page: https://www.spotify.com/us/account/subscription/change/ I get this error: ------------------------...

  • Regular
  • Hello. I am currently on Premium Individual and I'd like to upgrade to Premium Duo, but when I click on the Select button for that plan from this page:   https://www.spotify.com/us/account/sub...
  • DXZited1
  • Visitor
  • 175 Views
  • 8 replies
  • 0 likes
  • 175 Views
  • 8 replies
  • 0 likes

Superuser Contribution Switching Plan under 3 mo free trial

PlanFree/PremiumCountryCanadaDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just started a 3 mo free trial and selected Duo. I should have selected Family because the other user of the plan will be my 12 year old...

  • Casual Listener
  • Plan Free/Premium Country Canada Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just started a 3 mo free trial and selected Duo. I...
  • Joan
  • Moderator
  • 350 Views
  • 4 replies
  • 0 likes
  • 350 Views
  • 4 replies
  • 0 likes

404 on link for Microsoft's Three free months of Spotify Premium

PlanFree/Premium - Three free months of Spotify Premium Reward from MicrosoftCountryUSDevicen/aOperating Systemn/a My Question or Issue I am a new user. Never tried premium before.I got a reward code from Microsoft for Three free months of Spotify Pr...

  • Newbie
  • Plan Free/Premium - Three free months of Spotify Premium Reward from Microsoft Country US Device n/a Operating System n/a   My Question or Issue   I am a new user. Never tried pr...
  • Maxim
  • Spotify Star
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

Audiobooks locked on Premium Individual plan

PlanPremium individualCountryNew ZealandDeviceHuawei, IOS, Macbook and web appOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Premium Individual plan however I cannot access audiobooks, they are all locked and I h...

  • Newbie
  • Plan Premium individual Country New Zealand Device Huawei, IOS, Macbook and web app Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a Premiu...
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Payment method and country don't match

Hi, I have a Premium account, and I need to update my card details. Me, my internet connection, my Spotify account, my card issuer, and my billing address are all in the US. Spotify is telling me that my payment method and country don't match, but is...

  • Newbie
  • Hi,   I have a Premium account, and I need to update my card details.   Me, my internet connection, my Spotify account, my card issuer, and my billing address are all in the US.  ...
  • Maxim
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Getting ads on Family plan

PlanFamily PlanCountryUSADeviceiPhone 12 pro max and MBPOperating SystemiOS 17.1.1, OSX 14.1.1 My Question or IssueI have been getting ads on my podcast episodes, yes I have logged out and back in I have changed my password as well. And no the podcas...

  • Visitor
  •   Plan Family Plan Country USA Device iPhone 12 pro max and MBP Operating System iOS 17.1.1, OSX 14.1.1   My Question or Issue I have been getting ads on my podcast episodes, yes...
  • Maxim
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Spotify Premium Family subscription gone?

Hello, usually Im paying for a Premium Family subscription. Now our apps and the Browser Login are stating that I dont have Premium anymore.My last payment was 23.10.2023, in my mailbox a mail states "You have agreed to the new price for Premium Duo"...

  • Casual Listener
  • Hello,   usually Im paying for a Premium Family subscription. Now our apps and the Browser Login are stating that I dont have Premium anymore. My last payment was 23.10.2023, in my mailbox a ...
  • music-rin
  • Casual Listener
  • 1010 Views
  • 33 replies
  • 13 likes
  • 1010 Views
  • 33 replies
  • 13 likes