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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146719 Views

69 replies

10 likes

Premium for Family
  • 146719 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92186 Views

89 replies

4 likes

  • 92186 Views
  • 89 replies
  • 4 likes

Can't Renew Spotify Premium Student Subscription

Plan Premium Student Country Egypt Device Redmi Note 12 Pro Operating System Android My Question or Issue I've been trying to renew my premium student subscription for 2 days now but every time I try through the website or app it just sends me to thi...

Newbie

Plan Premium Student Country Egypt Device Redmi Note 12 Pro Operating System Android My Question or Issue I've been trying to renew my premium student subscription for 2 days now bu...

ribezaz

Spotify Star

239 Views

1 replies

1 likes

  • 239 Views
  • 1 replies
  • 1 likes

Superuser Contribution Minha conta premium passou para free. Por que se o pagamento está em dia?

Eu pago pela conta Premium individual e não estou conseguindo acessar. O acesso fica na versão free e eu deixei de acessar as minhas músicas salvas.

Visitor

Eu pago pela conta Premium individual e não estou conseguindo acessar. O acesso fica na versão free e eu deixei de acessar as minhas músicas salvas.

Dessi

Moderator

1610 Views

3 replies

0 likes

  • 1610 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify charged me when I signed up for a 3 months free trial for premium after seeing Instagram ad

PlanSigned up for a 3 months free trial of premium and got charged straight away insteadCountryUkMy Question or IssueI signed up to Spotify Premium after following the link of an Instagram Ad as it stated an offer of 3 months free trial before being ...

Visitor

  Plan Signed up for a 3 months free trial of premium and got charged straight away instead Country Uk My Question or Issue I signed up to Spotify Premium after following the link of an I...

FrancescoF1

Newbie

2054 Views

4 replies

0 likes

  • 2054 Views
  • 4 replies
  • 0 likes

Superuser Contribution Two accounts one gmail

PlanFree/PremiumCountryIndia DeviceSamsung Operating System Android Oreo My Question or Issue I have 1 gmail coount but two accouts created ,in one account I took premium but when i moved out of India just the next day of subscription I cannot login ...

Visitor

  Plan Free/Premium Country India   Device Samsung  Operating System  Android Oreo   My Question or Issue  I have 1 gmail coount but two accouts created...

Vasil

Moderator

63 Views

1 replies

0 likes

  • 63 Views
  • 1 replies
  • 0 likes

Spotify still charging after canceling

PlanFreeCountryUnited States Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy card is still being charged after cancelling my premium family plan from August of th...

Visitor

Plan Free Country United States   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Marioestanciero

Visitor

590 Views

2 replies

0 likes

  • 590 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Charged after the 3 month free trial

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Bro,i was charged for the individual plan after the 3 month free trial that started bac...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...

Tronakb

Casual Listener

2661 Views

4 replies

1 likes

  • 2661 Views
  • 4 replies
  • 1 likes

can not pay

PlanPremiumCountryNigeriaDevicechrome computerOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei cannot pay with my gomoney account，why？

Casual Listener

Plan Premium Country Nigeria Device chrome computer Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i cannot pay with my gomoney account，why？

MateusM

Spotify Star

80 Views

1 replies

0 likes

  • 80 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Remove Hulu from Spotify account

I want to get the Hulu/Max/Disney+ bundle.Max detected that I had a Hulu account already, and redirected to Hulu.My Hulu account is linked to Spotify. Hulu redirected me to Spotify.In my Spotify account, I can't find a way to remove Hulu.At that poin...

Visitor

I want to get the Hulu/Max/Disney+ bundle. Max detected that I had a Hulu account already, and redirected to Hulu. My Hulu account is linked to Spotify. Hulu redirected me to Spotify. In my Spotif...

tmonjar

Casual Listener

3093 Views

7 replies

0 likes

  • 3093 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium User Being Served Ads Constantly, this is unacceptable

PlanPremium My Question or IssueI have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads. Examples of ads which are being served to me: 1) Spotify Earth Day "Earth's New E...

Regular

Plan Premium   My Question or Issue I have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads.   Examples...

Bigtrapster

Regular

8152 Views

28 replies

12 likes

  • 8152 Views
  • 28 replies
  • 12 likes

Solved!!Superuser Contribution Return to old plan after payment failure

PlanPremiumCountryUnited States My Question or IssueMy premium account was cancelled because of a payment failure out of my control. I was given no deadline to update the payment, so as I went in today to update it realized I can't return to my old p...

Casual Listener

Plan Premium Country United States   My Question or Issue My premium account was cancelled because of a payment failure out of my control. I was given no deadline to update the payment, so...

Yordan

Moderator

647 Views

4 replies

0 likes

  • 647 Views
  • 4 replies
  • 0 likes

Pagué premium y no tengo el beneficio

Recientemente pagué la suscripción premium dúo usando débito del banco y el pago se procesó correctamente, pero no he recibido ningún beneficio. He intentado iniciar sesión varias veces, y desde otros dispositivos pero no ha funcionado. Necesito ayud...

Newbie

Recientemente pagué la suscripción premium dúo usando débito del banco y el pago se procesó correctamente, pero no he recibido ningún beneficio. He intentado iniciar sesión varias veces, y desde otro...

osornios

Spotify Star

87 Views

1 replies

0 likes

  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Microsoft Rewards code not working in redeem section

I basically got the microsoft code for spotify premium for 2 months and i have tried to redeem it but it says "Unfortunately this Premium code does not seem to be valid". It seems spotify has discontinued the website u use to redeem microsoft rewards...

Visitor

I basically got the microsoft code for spotify premium for 2 months and i have tried to redeem it but it says "Unfortunately this Premium code does not seem to be valid". It seems spotify has discont...

alvinzhao

Visitor

508 Views

5 replies

1 likes

  • 508 Views
  • 5 replies
  • 1 likes

Spotify Premium code

I received the Spotify 3 months premium code from Foodpanda Pakistan but whenever I try to redeem it says the code is invalid even though I never used any kind of subscription before.My account and the code are from the same location. I don't know wh...

Visitor

I received the Spotify 3 months premium code from Foodpanda Pakistan but whenever I try to redeem it says the code is invalid even though I never used any kind of subscription before.My account and t...

Koyubi

Rising Star 1

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Lost playlists

My daughter was inactive in our premium account for a quite while. She logged back in and I believe she reset our account. I resubscribed using the same username but can not see me previous playlists and downloads. I am looking for suggestions on how...

Visitor

My daughter was inactive in our premium account for a quite while. She logged back in and I believe  she reset our account.  I resubscribed using the same username but can not see me previo...

Koyubi

Rising Star 1

75 Views

1 replies

0 likes

  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution QUERO CANCELAR O PREMIUM MAS PERDI O ACESSO A CONTA

Estava usando o Spotify normalmente até que no outro dia fui entrar no app e apareceu uma tela de login como se eu estivesse saído da minha conta (algo q eu não fiz) e quando coloquei nome de usuário e senha não consegui entrar, porém antes sempre da...

Visitor

Estava usando o Spotify normalmente até que no outro dia fui entrar no app e apareceu uma tela de login como se eu estivesse saído da minha conta (algo q eu não fiz) e quando coloquei nome de usuário...

user-removed

Not applicable

23439 Views

12 replies

3 likes

  • 23439 Views
  • 12 replies
  • 3 likes

Solved!!Superuser Contribution UPI Autopay charged me but Spotify says payment failed

Plan Premium Country India Device Iqoo Neo 6 Operating System Android 14 My Question or Issue I set Autopay through Phonepe UPI since June, and it has been working fine but this month, I got charged as usual, but the premium plan didn't activate, and...

Newbie

Plan Premium Country India Device Iqoo Neo 6 Operating System Android 14   My Question or Issue I set Autopay through Phonepe UPI since June, and it has been working fine but...

Mohan3

Visitor

5307 Views

12 replies

0 likes

  • 5307 Views
  • 12 replies
  • 0 likes

Superuser Contribution Cancel Audiobooks

PlanPremiumCountrySwedenDeviceSeveralOperating SystemSeveralMy Question or IssueWe seem to have accidentally activated a free test-month of Audiobooks, but are not interrested in that. After one month it will start to cost. I can not find info in the...

Regular

Plan Premium Country Sweden Device Several Operating System Several My Question or Issue We seem to have accidentally activated a free test-month of Audiobooks, but are not interrested in th...

Maria

Moderator

221 Views

3 replies

0 likes

  • 221 Views
  • 3 replies
  • 0 likes

Subscription Got Cancelled Automatically

I was on the Legacy Family Plan subscription until today. However, my renewal payment failed, and the system automatically cancelled my subscription and reverted my account back to the free tier. When I tried to make the payment again, the Legacy Pla...

Newbie

I was on the Legacy Family Plan subscription until today. However, my renewal payment failed, and the system automatically cancelled my subscription and reverted my account back to the free tier. Whe...

blahblahblah011

Visitor

1582 Views

2 replies

1 likes

  • 1582 Views
  • 2 replies
  • 1 likes

cancelei minha assinatura e mesmo assim fez o pagamento de 23,90 se possivel quero devoluçao

PlanoGratuito/PremiumPaís DispositivodesktopSistema operacional(iOS 10, Android Oreo, Windows 10, etc.) Minha pergunta ou problema

Visitor

  Plano Gratuito/Premium País   Dispositivo desktop Sistema operacional (iOS 10, Android Oreo, Windows 10, etc.)   Minha pergunta ou problema  

Amay

Spotify Star

102 Views

1 replies

0 likes

  • 102 Views
  • 1 replies
  • 0 likes