Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I currently have a Premium Duo subscription for myself and my wife. This is working reasonably well, except for when we just put on some music via voice command on Sonos. It always plays from my account and therefore messes with my recommendations, f...
My Question or IssueWhen I try to buy premium and fill out everything needed and I finally press buy, it just says “something went wrong. Please try again.” Every single time with no further context.
Hi I have updated my credit card but the app is not recognizing that I did
my credit card expired 08/22 but I’ve since renewed it and it expires 08/27. I’m trying to sign into accounts on your site but it keeps telling me that my email addresses (I have 2) are already associated with the account and that I should use anothe...
My Question or IssueI have subscribed for duo plan. But my plan still shows I am using the individual plan. I am also not able to my partner to duo plan. The page keeps loading and loading
I set up my account from a different city as I was travelling but not when we are living in the same house he still can't join. It keeps saying we are in different countries
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi , we are a charity and want to create playlists to share with the families we support, do...
Unable to login on iOS via Spotify app - getting error message - “something went wrong. Try again (code=30).Uninstalled app and reinstalled with same issue.Can log in via web without problem.Any advice?Thanks!
I´ve a simple question. I´ve paid today my last month subscription. What about if a cancel it? Until when will my premium session be available. It lasts another month or instantly cancels? Thanks
I'm trying to update my payment to get premium back but it won't let me. It's saying my street address is wrong no matter how I put it in.
Offer not coming up
I need to do this my bill is due tomorrow plus my account has stopped i cant retreieve my playlist
PlanPremiumCountry USA DeviceIphone - LaptopOperating System(iOS, Windows 10) My Question or IssueI've had the Spotify and Hulu bundle for a while now and today I updated my payment and I can't log into my Hulu. Is there a reason for this? Please hel...
Hello, I am currently trying to switch from being a family plan member to a duo manager and I can't seem to change the plan. It just says I am already a premium member. I don't want to lose my profile or song selection. PlanPremiumCountryCanadaDevice...
Our Premium account has been paid and it’s not working could you please help with this
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I've been trying to re-sub to premium for the past few weeks. Whenever I put my card in and go to press purchase it thinks for a bit, then says Something went wrong. Please try again. I've tried doing it on different devices, I've tried clearing cach...
Plan: PremiumCountry: US DeviceiPhone11Operating SystemiOS 15 I have a premium subscription and often go on drives with my friends who are not premium users. I would like them to play music while I am driving. For this, I am looking for a feature of ...
Hi, I had a family premium plan and I mistakenly ended up paying for an individul premium plan. Is there any way to change the plan back to the familiar one or would I have to pay again?PlanPremiumCountryColombia