Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45976 Views
  • 16 replies
  • 4 likes
  • 45976 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28914 Views
  • 19 replies
  • 2 likes
  • 28914 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20268 Views
  • 6 replies
  • 1 likes
  • 20268 Views
  • 6 replies
  • 1 likes

Solved!! Advice with setting up Sonos - want a “master account” plus our two individual duo accounts

I currently have a Premium Duo subscription for myself and my wife. This is working reasonably well, except for when we just put on some music via voice command on Sonos. It always plays from my account and therefore messes with my recommendations, f...

  • Casual Listener
  • I currently have a Premium Duo subscription for myself and my wife. This is working reasonably well, except for when we just put on some music via voice command on Sonos. It always plays from my acco...
  • Maxim
  • Spotify Star
  • 97 Views
  • 3 replies
  • 0 likes
  • 97 Views
  • 3 replies
  • 0 likes

Premium

My Question or IssueWhen I try to buy premium and fill out everything needed and I finally press buy, it just says “something went wrong. Please try again.” Every single time with no further context.

  • Newbie
  •   My Question or Issue When I try to buy premium and fill out everything needed and I finally press buy, it just says “something went wrong. Please try again.” Every single time with no furthe...
  • Billy-J
  • Spotify Star
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Subscription credit card

my credit card expired 08/22 but I’ve since renewed it and it expires 08/27. I’m trying to sign into accounts on your site but it keeps telling me that my email addresses (I have 2) are already associated with the account and that I should use anothe...

  • Casual Listener
  • my credit card expired 08/22 but I’ve since renewed it and it expires 08/27. I’m trying to sign into accounts on your site but it keeps telling me that my email addresses (I have 2) are already assoc...
  • tonymorton
  • Casual Listener
  • 81 Views
  • 2 replies
  • 0 likes
  • 81 Views
  • 2 replies
  • 0 likes

Can't add partner to duo account. Premium didn't get upgraded to duo

My Question or IssueI have subscribed for duo plan. But my plan still shows I am using the individual plan. I am also not able to my partner to duo plan. The page keeps loading and loading

  • Newbie
  • My Question or Issue I have subscribed for duo plan. But my plan still shows I am using the individual plan. I am also not able to my partner to duo plan. The page keeps loading and loading
  • Luan
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify duo- i try to invite my partner it says we aren't in same country

I set up my account from a different city as I was travelling but not when we are living in the same house he still can't join. It keeps saying we are in different countries

  • Not applicable
  • I set up my account from a different city as I was travelling but not when we are living in the same house he still can't join. It keeps saying we are in different countries
  • Jeremy
  • Moderator
  • 77 Views
  • 3 replies
  • 0 likes
  • 77 Views
  • 3 replies
  • 0 likes

Concession for Charities

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi , we are a charity and want to create playlists to share with the families we support, do...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Login error 30

Unable to login on iOS via Spotify app - getting error message - “something went wrong. Try again (code=30).Uninstalled app and reinstalled with same issue.Can log in via web without problem.Any advice?Thanks!

  • Casual Listener
  • Unable to login on iOS via Spotify app - getting error message - “something went wrong. Try again (code=30). Uninstalled app and reinstalled with same issue. Can log in via web without problem....
  • Maxim
  • Spotify Star
  • 140 Views
  • 3 replies
  • 0 likes
  • 140 Views
  • 3 replies
  • 0 likes

Cancel subscrption

I´ve a simple question. I´ve paid today my last month subscription. What about if a cancel it? Until when will my premium session be available. It lasts another month or instantly cancels? Thanks

  • Not applicable
  • I´ve a simple question. I´ve paid today my last month subscription. What about if a cancel it? Until when will my premium session be available. It lasts another month or instantly cancels? Thanks
  • Maxim
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Why won't it update my payment?

I'm trying to update my payment to get premium back but it won't let me. It's saying my street address is wrong no matter how I put it in.

  • Newbie
  • I'm trying to update my payment to get premium back but it won't let me. It's saying my street address is wrong no matter how I put it in.
  • Maxim
  • Spotify Star
  • 57 Views
  • 1 replies
  • 1 likes
  • 57 Views
  • 1 replies
  • 1 likes

Re: Update Credit Card Information

I need to do this my bill is due tomorrow plus my account has stopped i cant retreieve my playlist

  • Visitor
  • I need to do this my bill is due tomorrow plus my account has stopped i cant retreieve my playlist
  • Maxim
  • Spotify Star
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes

Hulu and Spotify Bundle

PlanPremiumCountry USA DeviceIphone - LaptopOperating System(iOS, Windows 10) My Question or IssueI've had the Spotify and Hulu bundle for a while now and today I updated my payment and I can't log into my Hulu. Is there a reason for this? Please hel...

  • Visitor
  • Plan Premium Country USA   Device Iphone - Laptop Operating System (iOS, Windows 10)   My Question or Issue I've had the Spotify and Hulu bundle for a while now and today I update...
  • Luan
  • Spotify Star
  • 48 Views
  • 1 replies
  • 0 likes
  • 48 Views
  • 1 replies
  • 0 likes

I want to switch from a current family plan (member) to Duo (manager)

Hello, I am currently trying to switch from being a family plan member to a duo manager and I can't seem to change the plan. It just says I am already a premium member. I don't want to lose my profile or song selection. PlanPremiumCountryCanadaDevice...

  • Visitor
  • Hello,    I am currently trying to switch from being a family plan member to a duo manager and I can't seem to change the plan. It just says I am already a premium member.  I don't ...
  • Maxim
  • Spotify Star
  • 48 Views
  • 1 replies
  • 0 likes
  • 48 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid Premium account

Our Premium account has been paid and it’s not working could you please help with this

  • Visitor
  • Our Premium account has been paid and it’s not working could you please help with this
  • OscarDC
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

After payment premium spotify not acivated

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 87 Views
  • 3 replies
  • 0 likes
  • 87 Views
  • 3 replies
  • 0 likes

Mi esposa no ouede usar "premium duo" hace un mes

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 53 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 53 Views
  • 1 replies
  • 0 likes

Something went wrong. Please try again when buying premium

I've been trying to re-sub to premium for the past few weeks. Whenever I put my card in and go to press purchase it thinks for a bit, then says Something went wrong. Please try again. I've tried doing it on different devices, I've tried clearing cach...

  • Not applicable
  • I've been trying to re-sub to premium for the past few weeks. Whenever I put my card in and go to press purchase it thinks for a bit, then says Something went wrong. Please try again. I've tried doin...
  • ReCel
  • Gig Goer
  • 66 Views
  • 2 replies
  • 1 likes
  • 66 Views
  • 2 replies
  • 1 likes

Sharing my premium subscription temporarily in a car

Plan: PremiumCountry: US DeviceiPhone11Operating SystemiOS 15 I have a premium subscription and often go on drives with my friends who are not premium users. I would like them to play music while I am driving. For this, I am looking for a feature of ...

  • Visitor
  • Plan: Premium Country: US   Device iPhone11 Operating System iOS 15   I have a premium subscription and often go on drives with my friends who are not premium users. I would ...
  • Maxim
  • Spotify Star
  • 37 Views
  • 1 replies
  • 0 likes
  • 37 Views
  • 1 replies
  • 0 likes

Superuser Contribution I made a mistake and paid the wrong Premium plan

Hi, I had a family premium plan and I mistakenly ended up paying for an individul premium plan. Is there any way to change the plan back to the familiar one or would I have to pay again?PlanPremiumCountryColombia

  • Visitor
  • Hi, I had a family premium plan and I mistakenly ended up paying for an individul premium plan. Is there any way to change the plan back to the familiar one or would I have to pay again? Plan Premi...
  • OscarDC
  • Moderator
  • 49 Views
  • 1 replies
  • 0 likes
  • 49 Views
  • 1 replies
  • 0 likes