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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6107 Views
  • 23 replies
  • 2 likes
  • 6107 Views
  • 23 replies
  • 2 likes

Why can’t I get my free trial when I haven’t completed one yet?

It says I can’t redeem the three months free for the single because I’ve already had one. However, I recently got Spotify and haven’t signed up for a free trial yet.

  • Visitor
  • It says I can’t redeem the three months free for the single because I’ve already had one. However, I recently got Spotify and haven’t signed up for a free trial yet.
  • Maxim
  • Spotify Star
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Ads on podcasts with Premium Subscription

Hi, i have been a Premium subscriber for years, but the pasts few months i have been getting Ads on podcasts and its been getting more and more frequent.I am not talking about sponsor reads (where the podcaster reads out a sponsor message), i am talk...

  • Casual Listener
  • Hi, i have been a Premium subscriber for years, but the pasts few months i have been getting Ads on podcasts and its been getting more and more frequent. I am not talking about sponsor reads (where ...
  • Geek22
  • Newbie
  • 1708 Views
  • 5 replies
  • 2 likes
  • 1708 Views
  • 5 replies
  • 2 likes

Solved!! I have the Premium Individual Plan, how to switch back to Basic Plan

How much notice do I have to give to switch back to the Basic Plan before my credit card gets charged again next month on (March 21st) for the Premium Individual Plan that I currently have ??

  • Newbie
  • How much notice do I have to give to switch back to the Basic Plan before my credit card gets charged again next month on (March 21st) for the Premium Individual Plan that I currently have ??
  • AdamDam
  • Spotify Star
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

WE CAN'T PREPAID PREMIUM FAMILY INDIA 6 OR 12 MONTHS ANYMORE

Hello, i'm a customer of Spotify for 5 years!Today, i'm going to the premium family page of Sporify India to prepaid new plan 6 or 12 months but the problems is spotify don't allow me to pay prepaid plan 6 or 12 months family anymore. Now it's only a...

  • Visitor
  • Hello, i'm a customer of Spotify for 5 years! Today, i'm going to the premium family page of Sporify India to prepaid new plan 6 or 12 months but the problems is spotify don't allow me to pay prepai...
  • vickyathk
  • Visitor
  • 1732 Views
  • 7 replies
  • 3 likes
  • 1732 Views
  • 7 replies
  • 3 likes

It keep giving me payment failed using my credit card

I keep putting my credit card and it keep saying payment failed I’ve been trying for like more than a month

  • Visitor
  • I keep putting my credit card and it keep saying payment failed I’ve been trying for like more than a month
  • Billy-J
  • Spotify Star
  • 38 Views
  • 1 replies
  • 0 likes
  • 38 Views
  • 1 replies
  • 0 likes

Payment

I was charged 1 day earlier. Want my money back, because I was about to cancel by subscription.

  • Visitor
  • I was charged 1 day earlier. Want my money back, because I was about to cancel by subscription.
  • Billy-J
  • Spotify Star
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes

Needa telephone number to contact a agent

Had to uninstall app on my phone due to a bug once I reinstalled it I can't get into my account I can't find any of my music and it's not saying that I have premium

  • Visitor
  • Had to uninstall app on my phone due to a bug once I reinstalled it I can't get into my account I can't find any of my music and it's not saying that I have premium
  • Billy-J
  • Spotify Star
  • 43 Views
  • 1 replies
  • 0 likes
  • 43 Views
  • 1 replies
  • 0 likes

Merge my accounts

I just paid for a premium subscription not realising it’s an old Spotify account I don’t use. Can I change the subscription to my other account or merge the accounts? Thank you

  • Newbie
  • I just paid for a premium subscription not realising it’s an old Spotify account I don’t use. Can I change the subscription to my other account or merge the accounts? Thank you
  • Billy-J
  • Spotify Star
  • 38 Views
  • 1 replies
  • 0 likes
  • 38 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for premium, not working

My Question or Issue:I paid for premium a few hours ago, i have it in my bank history but my premium doesnt work even after reinstalling spotify, The only thing that was differwnt is my paypal though it was the same card so

  • Casual Listener
  • My Question or Issue: I paid for premium a few hours ago, i have it in my bank history but my premium doesnt work even after reinstalling spotify, The only thing that was differwnt is my paypal thou...
  • Jo082
  • Casual Listener
  • 2432 Views
  • 16 replies
  • 0 likes
  • 2432 Views
  • 16 replies
  • 0 likes

Superuser Contribution I have spotify premium individual and have suddenly started getting ads again?

PlanPremium individualCountryUSADevicePC and Iphone My Question or IssueI have Premium and have for a little while but now im suddenly getting ads again? More specifically i keep getting the one same ad trying to get younger people to join the army. ...

  • Visitor
  • Plan Premium individual Country USA Device PC and Iphone   My Question or Issue I have Premium and have for a little while but now im suddenly getting ads again? More specifically i keep...
  • Yordan
  • Moderator
  • 86 Views
  • 2 replies
  • 0 likes
  • 86 Views
  • 2 replies
  • 0 likes

Can I have a refund as I have been charged twice within 20 days?

I recently changed my Spotify plan and have been charged twice within the space of 20 days. I get charged through my phone provider EE and the direct debit comes out at the same time as my phone bill. I have recently been charged separately through S...

  • Visitor
  • I recently changed my Spotify plan and have been charged twice within the space of 20 days. I get charged through my phone provider EE and the direct debit comes out at the same time as my phone bill...
  • osornios
  • Spotify Star
  • 44 Views
  • 1 replies
  • 0 likes
  • 44 Views
  • 1 replies
  • 0 likes

Premium

PlanPremiumCountryUnited StatesOperating SystemAndroidMy Question or IssueI am a recent premium individual and yet some features still don't work, like the shuffle button is still there and I can't choose my own songs, and the lyrics of songs are blo...

  • Casual Listener
  • Plan Premium Country United States Operating System Android My Question or Issue I am a recent premium individual and yet some features still don't work, like the shuffle button is still there...
  • Luan
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Military Membership

There are 76 million students in this country that are offered a discount for Spotify.Active military members are about 0.5% of the IS population. Yet Spotify offers a student discount, but not a Military discount. What gives Spotify? I have seen pos...

  • Newbie
  • There are 76 million students in this country that are offered a discount for Spotify. Active military members are about 0.5% of the IS population.   Yet Spotify offers a student discount, bu...
  • rondenb
  • Visitor
  • 12327 Views
  • 4 replies
  • 8 likes
  • active military
    discount
    military
  • 12327 Views
  • 4 replies
  • 8 likes

Superuser Contribution Debit card payment method for student plan does not show

I'm having problems for student plans, I can see credit or debit card option for monthly subscription but the card's info box doesn't shows on the next page. I have tried using chrome, edge, and mobile version chrome, saving card info on my account, ...

  • Casual Listener
  • I'm having problems for student plans, I can see credit or debit card option for monthly subscription but the card's info box doesn't shows on the next page. I have tried using chrome, edge, and mobi...
  • Susan_GP
  • Moderator
  • 114 Views
  • 3 replies
  • 0 likes
  • 114 Views
  • 3 replies
  • 0 likes

Superuser Contribution What do I do when Spotify keeps failing my updated payment information?

I recently changed cards and needed to update my method of payment. However, every time I try to update it the site says payment failed. I have tried incognito mode, waiting for hours in case it is a network issue, and I have sufficient funds.

  • Visitor
  • I recently changed cards and needed to update my method of payment. However, every time I try to update it the site says payment failed. I have tried incognito mode, waiting for hours in case it is a...
  • Joan
  • Moderator
  • 964 Views
  • 3 replies
  • 1 likes
  • 964 Views
  • 3 replies
  • 1 likes