My account won’t accept my debit card and all the information is right

[New user]

I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and want it fixed. What can I do? I’m pretty sure it’s Spotify’s fault bc I know I have money on my account and stuff so it should accept my card but it’s not and I’m getting frustrated

[Prague]

Good morning, that is frustrating… 

I'm sorry to hear that you're having trouble adding your debit card to your Spotify account. Here are a few things you can try to resolve the issue:

1. Check if your card is accepted by Spotify:

   • Make sure your debit card is supported by Spotify. You can check this on the Spotify website or app under the Payment Methods section.

2. Check the information entered:

   • Double-check that you have entered all the information correctly, including the card number, expiration date, and security code.
   • Make sure that the name on the card matches the name on your Spotify account.

3. Try a different payment method:

   • If your card still won't work, you can try using a different payment method, such as a different debit card or a credit card.

4. Contact Spotify support:

   • If none of these steps work, you can contact Spotify support directly for further assistance.
   • You can reach out to them via their support website or social media accounts.

I hope these suggestions help you resolve the issue and allow you to add your debit card to your Spotify account.

Hoping to have solved your question!

Let me know how the situation plays out,

-Prague the Dog

[chawchii]

what if you don't have any other payment method other than your one debit card?

[MihailY]

Hey @chawchii,

Thanks for reaching out.

In this case, we'd recommend checking the steps in this support article.

We hope this helps.

[Therealsamwinder]

I had this same problem. For some reason, my spotify account went into the free mode and I couldn’t update or pay again for one month (at least that’s what other people found when they had this problem. They can’t pay or update payments for 1 month using their cards). No matter what I tried: incognito tabs, calling my bank (they couldn’t do anything), and everything else Spotify had recommended trying to do, nothing worked. 

I eventually did figure out a way to fix it. My work around was to buy an online gift card from Amazon or target for one month and redeem that. That way I’m paying target and not Spotify. For some reason, the gift cards work but my card won’t work with Spotify. I did get premium again using the gift card. 

I’m hoping that after this month, I’ll be able to use my card again and start using my student discount that I apply for. I find this so frustrating and stupid. It’s almost like Spotify just says “screw your money enjoy the free plan for one month.” I don’t understand why it happens but it seems like it happens to a lot of people. 

[viyu]

Buen día, porque cuando ingreso a mis datos de pagos ya no figura la tarjeta que estaba guardada?

[l3blex]

Did you ever find a solution or are you still using gift cards. Im in the same situation litteraly tried everything. Thanks

[Keso2]

I have literally the same problem! Been trying for days and evertime I get an error when saving my debit card 😞 this is annoying! Been in contact with my bank and all is good on their side (I can use the card online). Seems to be spotify’s error. But they have not been so helpful 😞 just said they discovered my card is not allowed for payments… which does not make sense at all if I can use it in other e-commerces.

[New user]

I paid for PREMIUM after the credit card got actualized because the former one had expired but I 'm not getting the product.

[New user]

Hello I'm located in Egypt and I'm trying to pay my premium individual plan with national bank of Egypt's titanium credit card it keeps declining the payment everytime, I tried to use chrome, edge and brave both normal and incognito windows and also tried with Paypal

[jamiemoran]

That was utter **bleep**ing uselessness.