Family member can't join

[AnotherBoringUser]

I'm trying to invite my daughter to join our family plan via email. I've added her to the plan and she receives the invite but when she tries to join it says no account exists with that email.

We've tried deleting, inviting and joining several times. I've even deleted the app and reinstalled it.

Any ideas? 

[Anyk17]

Hey @AnotherBoringUser 

Thanks for posting and welcome to the Spotify Community.

If your daughter has access to her account, she could try going to Settings > Account and checking which email she has registered, so you can send her the invite to that same email.

If she's having issues logging in, please keep this in mind:

- If she created her account with an email and password, she should enter those and tap LOG IN.
- If she created her account with Facebook, she should tap LOG IN WITH FACEBOOK.
- She could sign up with her Google profile as well or add it as a log in method to an already existing account
- If she created an account with her phone number, keep in mind that it's not possible to log onto the desktop app with a phone number. I'd suggest using the mobile app instead in that case

Hope this helps, let me know how it goes.