charges on Credit card without permission

[Vivi21]

spotify charges the monthly fees on premium plan from nowhere, i didn't ask for the plan neither  my credit card is listed on my saved cards

so who authorise those charges? 

[Vivi21]

Hi there @Vivi21,

Welcome to the Community!

Sorry to hear that you're seeing unauthorized charges on your card.

Most likely your card is linked to an active Spotify Premium account. This could happen in the following scenarios:

• You've subscribed for a Spotify Premium trial with your payment details and have not cancelled the subscription within the trial period. In this case you can log in your Spotify account and cancel the subscription to avoid further charges. 
• A family member might have used your card to subscribe for Spotify
• You might have become a victim to fraud or theft and a malicious party is using your payment method

I'd suggest you go through the steps in this support article for more info. If you are certain that you haven't signed up for Spotify Premium yourself, it's best you contact our customer support team through the link 'contact us' and provide them with info about the unauthorized charges. They should be able to help further.

Hope this info helps.

[Alex]

Hi there @Vivi21,

Welcome to the Community!

Sorry to hear that you're seeing unauthorized charges on your card.

Most likely your card is linked to an active Spotify Premium account. This could happen in the following scenarios:

• You've subscribed for a Spotify Premium trial with your payment details and have not cancelled the subscription within the trial period. In this case you can log in your Spotify account and cancel the subscription to avoid further charges. 
• A family member might have used your card to subscribe for Spotify
• You might have become a victim to fraud or theft and a malicious party is using your payment method

I'd suggest you go through the steps in this support article for more info. If you are certain that you haven't signed up for Spotify Premium yourself, it's best you contact our customer support team through the link 'contact us' and provide them with info about the unauthorized charges. They should be able to help further.

Hope this info helps.

[Vivi21]

Non of Those scenarios are my case

I eventually pay for a month subscription if I need it

[Tbonecoco]

I do not have a Spotify account and have been charged twice on my credit card 

[New user]

This was charged to my credit card on 10/15/24.

[New user]

How do I contact customer service to stop credit card charges

[ritaean11]

I need to communicate with Spotify billing and get the charge removed and fix whatever caused it. That sees almost impossiblle to do.

[New user]

My debit card is being charged and I don't have a Spotify account

[New user]

I have been billed $11.99 a month for Spotify which I have never asked for. I can’t get through to the phone number on the credit card account you are billing and I need to stop this service and get a refund.

[orunovramazan]

I had an account. The login was through a Google account. But I forgot about it because it was a long time ago. I stung that Google account. I also don’t remember the Spotify account at all and I can’t restore it. How can I make it stop writing off money? 

[New user]

E foi atrás do meu banco para fazer o estorno do valor, porque não tinha comprado nada naquele dia em em questão, E depois me falaram que minha compra vinha desde mesmo destinatario que são vocês, Vocês poderiam olhar para mim se teve vazamento de dados?

[danielzlebek3]

Good morning,
I would need help. I have had an account on the platform for many years, but it happened to my mother that in some strange way a year ago, a Premium plan was activated on her card number. But of course she doesn't know anything and now she found out that money is disappearing from her account every month. At the bank, they block her transactions and she has no account information. You don't know how to find out which spotify account is connected to the account number?

Plan

Free/Premium

Country

Czech Republic

Device

Mobile

Operating System

Android

[danielzlebek3]

But what should I do if I don't have access to the account? I don't have an email or a password

[user-removed]

I COULDN'T AGREE WITH YOU MORE!!!!!   $ is being taken out of my account and I can't cancel or have no idea how to get customer support!!  

[Onyinyeudedike]

I have the same problem 

[Eliz1951]

I apparently have 3 subscriptions. On one card I am billed $12.77 2x a month. That particular card was cancelled for fraud.  I hoped that the other card would keep the service going and I would be saving $25.54 a month.  But, no, my premium service has been cancelled even though the other card is still being billed.  Can I talk to a live person and get this settled, please????

Plan

Free/Premium

Country

USA

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I apparently have 3 subscriptions. On one card I am billed $12.77 2x a month. That particular card was cancelled for fraud.  I hoped that the other card would keep the service going and I would be saving $25.54 a month.  But, no, my premium service has been cancelled even though the other card is still being billed.  Can I talk to a live person and get this settled, please????