How do I get Basic Family Plan

[Aussie_max]

Hi, I'm in Australia and currently have Premium Individual.  When I look to change plans, I get options like:

- Basic Individual

- Premium Student

- Premium Duo

- Premium Family

I've been told by friends with Basic Family that it's like Premium, but cheaper as it doesn't have Audio Books.  PERFECT!!

But when I go online, I can't get it, it's not there.

My renewal date is the 12th.  So:

Q) If I change today to 'Premium Family', after the 13th will I then have Basic Family as an option to change to?

In the meantime, I chatted to online help, and I've changed from Premium Individual to Basic Individual.  So where I was looking at spending more with Spotify, I've actually changed spend less!

[Maxim]

Hey @Aussie_max ,

Thanks for reaching out.

The Basic plan is only available to existing Premium subscribers who subscribed before a specific cutoff date. If you’re eligible, you’ll see Basic as an option on your account page. Also note: if you cancel Basic, you won’t be able to resubscribe to it.

Because you previously had Premium Individual and started your subscription before the cutoff date, you were eligible for Basic Individual. Unfortunately, you can’t access any other Basic plans.

I hope this clears things up 🙂