Help Wizard

Step 1


My account is stuck on 'free'

My account is stuck on 'free'



Free/Premium  <--- should be premium


The Netherlands


(I'm currently writing this on my lenovo legion laptop)

Operating System

(Windows 10.)


My Question or Issue

I just payed my 1 cent for 3 months free, but my account still says 'Free', which is extremely frustrating since I'm going on a vacation tommorow... I tried several things, followed all the 'troubleshooter' guides, please help me....asap :)))

1 Reply

Hey @Annadvrs, thanks for reaching out to the Community!

Could you make sure that you followed all the troubleshooting steps here? If that doesn't help, could you send me a screenshot of your subscription status? Please make sure to hide sensitive info when posting to the Community.


Looking forward to your reply 🙂 

Billy-JSpotify Star
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