Spotify Community

Mbatman1993 · ‎2019-01-18

I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, and refund it back?

Account name Batman1993

Plan

Free

Country

US

Device

iPhone 6s Plus

OneByBoo · ‎2019-01-18

Hey there @Mbatman1993!

Unexpected charges can be caused by several reasons, a main one is having a second account.

Please use this help guide to locate account with your details.

In addition, check this help guide on some others reasons for being charged and added to that is the Spotify Refund Policy that will eventually lead you to contact support in case you need to be refunded.

Let me know if you need further help 😃

OneByBooRock Star 19

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