Account and subscription

[Alex1715]

Plan

Free

Country

Device

iPhone X

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

 I recently canceled my subscription but I am still being charged. On my account, it is telling me that I am on a free plan. I believe I have another account that I might have forgotten about, but I cannot find it and log into it! 

[jsannn]

Hi @Alex1715

It sounds like you might’ve accidentally created a second account. For some steps that can help you to find it, I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.

Hope this helps!