Account and subscription

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Account and subscription

Newbie

Plan

Free

Country

 

Device

iPhone X

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 I recently canceled my subscription but I am still being charged. On my account, it is telling me that I am on a free plan. I believe I have another account that I might have forgotten about, but I cannot find it and log into it! 

1 Reply
Highlighted

Re: Account and subscription

Community Legend

Hi @Alex1715

It sounds like you might’ve accidentally created a second account. For some steps that can help you to find it, I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.

Hope this helps!

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