Annual subscription not working!

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Annual subscription not working!

meteorain93
Visitor

Plan

Premium


Country

India 

 

My Question or Issue

Hi,

I was already on the monthly plan when I decided to move to annual.  So I paid for it, but my account page showed that my monthly is still active and I'll be billed next month. Then I cancelled my monthly plan to free, thinking that the annual one will become active. Now, it's not showing me as a premium user although I've paid for it and I even have the annual receipt in the 'Receipts' tab in the account page.

How can I fix this since I'm already charged for premium?

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