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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • IsabelaSantos
  • Casual Listener
  • 147946 Views
  • 100 replies
  • 12 likes
  • 147946 Views
  • 100 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 17017 Views
  • 27 replies
  • 4 likes
  • 17017 Views
  • 27 replies
  • 4 likes

Solved!! cannot change payment method

Trying to change my payment method for a premium plan in Australia. Spotify help says to go to My Account and there should be a link to Manage Payment methods...but no link exists. Have tried using both Google and Safari on a Macbook.. Any help would...

  • Casual Listener
  • Trying to change my payment method for a premium plan in Australia. Spotify help says to go to My Account and there should be a link to Manage Payment methods...but no link exists. Have tried using b...
  • Maxim
  • Spotify Star
  • 505 Views
  • 5 replies
  • 0 likes
  • 505 Views
  • 5 replies
  • 0 likes

Spotify Family - Belgium household, French card

PlanPremiumCountryBelgium AND France DeviceAllOperating SystemTested on Windows 11, Android 10 My Question or IssueI moved to Belgium some time ago but my payment is still on my French card.I want to switch to a family plan but I cannot invite member...

  • Casual Listener
  • Plan Premium Country Belgium AND France   Device All Operating System Tested on Windows 11, Android 10   My Question or Issue I moved to Belgium some time ago but my payment is s...
  • Luan
  • Spotify Star
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Premium feature blocked even though I have premium plan.

I am on an Individual Premium plan at the moment. I go into one of my playlists and press Shuffle but then a pop up appears stating "You discovered a Premium feature". Yes I am well aware its a Premium feature but why cant I use it when im Premium?!I...

  • Newbie
  • I am on an Individual Premium plan at the moment. I go into one of my playlists and press Shuffle but then a pop up appears stating "You discovered a Premium feature". Yes I am well aware its a...
  • B46
  • Casual Listener
  • 752 Views
  • 3 replies
  • 1 likes
  • 752 Views
  • 3 replies
  • 1 likes

Superuser Contribution quero reembolso e trocar de plano

minha conta era universitário mas aleatoriamente mudou para individual e não consegui mudar mais, gostaria de pedir reembolso e trocar meu plano para universitário novamente, eu tenho como provar

  • Visitor
  • minha conta era universitário mas aleatoriamente mudou para individual e não consegui mudar mais, gostaria de pedir reembolso e trocar meu plano para universitário novamente, eu tenho como provar
  • Novy
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Accessing my premium subscription account anywhere

PlanPremium CountryCurrently: Syria Device(Samsung Galaxy)Operating System(Android 11) My Question or IssueHi,I used to live in the US, and I created my premium account (not this account) there. Recently, I temporarily moved back to Syria, but only t...

  • Newbie
  • Plan Premium   Country Currently: Syria   Device (Samsung Galaxy) Operating System (Android 11)   My Question or Issue Hi, I used to live in the US, and I created my premi...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Not letting me join my partner's duo plan!

PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...

  • Casual Listener
  • Plan Duo Country Canada   My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our addres...
  • Yordan
  • Moderator
  • 3659 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 3659 Views
  • 5 replies
  • 1 likes

Superuser Contribution Premium Duo not working as intended - Second account is still Free subscription.,

PlanPremium DuoCountry DeviceiPhone 13 pro / PC / XsOperating SystemiOS 15, Android Oreo, Windows 11 My Question or Issue I used to have a Premium account until something happened to the credit card and I got bumped down to a free user. I then subscr...

  • Newbie
  • Plan Premium Duo Country   Device iPhone 13 pro / PC / Xs Operating System iOS 15, Android Oreo, Windows 11   My Question or Issue   I used to have a Premium account un...
  • Vasil
  • Moderator
  • 5145 Views
  • 7 replies
  • 0 likes
  • 5145 Views
  • 7 replies
  • 0 likes

Does Spotify offer free or discounted accounts for non-profit organizations

We are a small church looking to use Spotify to play Christian music before and after services, and for our prayer times. I know the Premium rate is only $11/mo, but saving even that right now is super helpful.

  • Newbie
  • We are a small church looking to use Spotify to play Christian music before and after services, and for our prayer times. I know the Premium rate is only $11/mo, but saving even that right now is sup...
  • Maxim
  • Spotify Star
  • 974 Views
  • 1 replies
  • 0 likes
  • 974 Views
  • 1 replies
  • 0 likes

charged for premium plan before it was student plan I’ve been overcharged

these past three months I’ve been charged £10.99 before then I used to pay for student plan for £5.99 I don’t know why it changed and I want to get my money back I’m happy to provide more information and proof thank you

  • Visitor
  • these past three months I’ve been charged £10.99 before then I used to pay for student plan for £5.99 I don’t know why it changed and I want to get my money back I’m happy to provide more information...
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Les deux personnes d'un abonnement duo doit être d'abord en premium?

J'ai récemment pris un abonnement Duo en incluant mon conjoint. Cependan il n'arrive tjrs pas à avoir les musiques sans pubs ect.. est ce qu'il doit être en premium et ensuite se raccorder a mon abonnement ? Je précise qu'il n'avais jamais eu Spotify...

  • Visitor
  • J'ai récemment pris un abonnement Duo en incluant mon conjoint. Cependan il n'arrive tjrs pas à avoir les musiques sans pubs ect.. est ce qu'il doit être en premium et ensuite se raccorder a mon abon...
  • Ivelina
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Duo + Hulu

Hello, I just switched to Duo from Single, which used to be my student account that expired, so I was paying the regular price of $10.99. I'd like to switch back to what I had and have free Hulu access. Please tell me how to switch back!

  • Roadie
  • Hello,   I just switched to Duo from Single, which used to be my student account that expired, so I was paying the regular price of $10.99. I'd like to switch back to what I had and have free ...
  • Maxim
  • Spotify Star
  • 1533 Views
  • 1 replies
  • 0 likes
  • 1533 Views
  • 1 replies
  • 0 likes

404 on link for Microsoft's Three free months of Spotify Premium

PlanFree/Premium - Three free months of Spotify Premium Reward from MicrosoftCountryUSDevicen/aOperating Systemn/a My Question or Issue I am a new user. Never tried premium before.I got a reward code from Microsoft for Three free months of Spotify Pr...

  • Newbie
  • Plan Free/Premium - Three free months of Spotify Premium Reward from Microsoft Country US Device n/a Operating System n/a   My Question or Issue   I am a new user. Never tried pr...
  • Yamete
  • Visitor
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Solved!! Can't change region after migration to another country

PlanPremiumCountryPolandDeviceAnyOperating SystemAny My Question or IssueMoved from Belarus to Poland a half year ago. Region field is inactive and shows Belarus, but I'm definitely in Poland. Manual says that I need to change payment method to the o...

  • Newbie
  • Plan Premium Country Poland Device Any Operating System Any   My Question or Issue Moved from Belarus to Poland a half year ago. Region field is inactive and shows Belarus, but I'm def...
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong payment method

I was charged incorrectly, the payment method chosen was credit card and I was charged directly to my account resulting in other rejected purchases

  • Newbie
  • I was charged incorrectly, the payment method chosen was credit card and I was charged directly to my account resulting in other rejected purchases
  • Joan
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution release radar playlist is only for premiun user ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 602 Views
  • 3 replies
  • 0 likes
  • 602 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancel Patreon

PlanFreeCountryUnited States DeviceiPhone 11Operating System My Question or IssueI am subscribed to patreon through Spotify. How do I cancel the patreon subscription?

  • Visitor
  • Plan Free Country United States   Device iPhone 11 Operating System     My Question or Issue I am subscribed to patreon through Spotify. How do I cancel the patreon subscrip...
  • Joan
  • Moderator
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Why 5.99 EUR but 9.99 GBP

I am in the UK and have Spotify Premium on my Android phone as well as on my TV (via Amazon fire stick). I don't often use the app on my Windows 10 PC (I normally just use the web player) but I just went to use it just now and it was not connected to...

  • Visitor
  • I am in the UK and have Spotify Premium on my Android phone as well as on my TV (via Amazon fire stick).  I don't often use the app on my Windows 10 PC (I normally just use the web player) but I...
  • Hawkeye3
  • Casual Listener
  • 1289 Views
  • 2 replies
  • 0 likes
  • 1289 Views
  • 2 replies
  • 0 likes

joining family plan

PlanfreeCountry DeviceSamsung Galaxy 9Operating SystemAndroid My Question or Issuei previously was in a family plan and the plan for that was paid but is still got kicked and now my parents are trying to invite me into it. but it wont let me join bec...

  • Visitor
  • Plan free Country   Device Samsung Galaxy 9 Operating System Android   My Question or Issue i previously was in a family plan and the plan for that was paid but is still got kicke...
  • Maxim
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes