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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151599 Views

69 replies

10 likes

Premium for Family
  • 151599 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97446 Views

89 replies

4 likes

  • 97446 Views
  • 89 replies
  • 4 likes

Solved!! Change of plans Residual days

PlanCHANGED FROM PREMIUM INDIVISUAL TO DUOCountryINDIADevice(iPhone 13 pro max)Operating System(iOS ) My Question or IssueRecently changed from indivisual to duo Spotify premium and when I changed I had 156 days left now on duo it shows my next billi...

Newbie

  Plan CHANGED FROM PREMIUM INDIVISUAL TO DUO Country INDIA Device (iPhone 13 pro max) Operating System (iOS )   My Question or Issue Recently changed from indivisual to duo Spot...

osornios

Spotify Star

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution overcharged as a student!!!

I am aware of the below information however I think it is absolutely ridiculous that it was not made clear! I did not know this information until I found out I was being overcharged! I am absolutely fuming and I cant even speak to someone directly ab...

Visitor

I am aware of the below information however I think it is absolutely ridiculous that it was not made clear! I did not know this information until I found out I was being overcharged! I am absolutely ...

senal1025

Newbie

3691 Views

4 replies

1 likes

  • 3691 Views
  • 4 replies
  • 1 likes

Superuser Contribution Pay by Mobile (Smart) not working - Philippines

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S22+Operating SystemAndroid 13 My Question or IssueHi there! I tried changing the network for my payment method because Globe isn't accepting Spotify plans anymore. I want to use Smart instead but I k...

Visitor

Plan Premium Country Philippines Device Samsung Galaxy S22+ Operating System Android 13   My Question or Issue Hi there! I tried changing the network for my payment method because Glob...

osornios

Spotify Star

2685 Views

1 replies

1 likes

  • 2685 Views
  • 1 replies
  • 1 likes

I'm on a one time payment premium plan but still being charged

My subscription is one time payment and has not expired yet, but spotify charged me again today! I've already removed the payment option in my google account yet it still charged me for premium. Not the first time this happened and now its getting an...

Newbie

My subscription is one time payment and has not expired yet, but spotify charged me again today! I've already removed the payment option in my google account yet it still charged me for premium. Not ...

osornios

Spotify Star

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

Solved!! Can't find GCash in payment options (Philippines)

I have a subscription to Spotify Family and I can't find GCash as a payment option. It's weird because when I opened the app just now, it prompted a message that those users who uses globe as payment method should switch to GCash, which means this op...

Casual Listener

I have a subscription to Spotify Family and I can't find GCash as a payment option. It's weird because when I opened the app just now, it prompted a message that those users who uses globe as payment...

Luan

Spotify Star

15549 Views

4 replies

1 likes

  • 15549 Views
  • 4 replies
  • 1 likes

Superuser Contribution Country change

I have a Premium account issued in Italy. Now I m living in Denmark and my italian card doesn't work anymore. I updated the payment with my new danish card but I get an error message "your payment method and country don't match" What should I do?

Newbie

I have a Premium account issued in Italy. Now I m living in Denmark and my italian card doesn't work anymore. I updated the payment with my new danish card but I get an error message "your payment me...

Joan

Moderator

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family location not confirmed

Hello everyoneI got a family plan with my other 5 family members. It was all working until last week. Where i recived a mail that the location of my other members is not confirmed. So now spotify taked them out. And now i cannot add them again. It sa...

Newbie

Hello everyone I got a family plan with my other 5 family members. It was all working until last week. Where i recived a mail that the location of my other members is not confirmed. So now spotify...

Ivelina

Moderator

1956 Views

13 replies

4 likes

  • 1956 Views
  • 13 replies
  • 4 likes

Can I pay for the year instead of monthly?

I don't want to pay as a subscription since this is for a business. Can I pay in advance for the year for Premium?

Visitor

I don't want to pay as a subscription since this is for a business. Can I pay in advance for the year for Premium?

Maxim

Spotify Star

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

Upgrade from premium paid through phone contract

I get my Spotify ‘free’ through my phone contract via Vodaphone. Can I upgrade to family and only pay the extra? PlanPremiumCountryUKDeviceIPhone Operating SystemIOS My Question or Issue

Visitor

I get my Spotify ‘free’ through my phone contract via Vodaphone. Can I upgrade to family and only pay the extra?  Plan Premium Country UK Device IPhone  Operating System IOS  ...

Maxim

Spotify Star

863 Views

1 replies

0 likes

  • 863 Views
  • 1 replies
  • 0 likes

Superuser Contribution can I "transfer" my Deezer playlists to my Spotify account?

Hello,I would like to leave Deezer and join Spotify. In this process, I have two questions:Is there a way to "transfer" my Deezer playlists to my Spotify account?I would like to subscribe to the Duo plan. Are the first two months also free? Or is the...

Visitor

Hello, I would like to leave Deezer and join Spotify. In this process, I have two questions: Is there a way to "transfer" my Deezer playlists to my Spotify account? I would like to subscribe t...

nijomo

Visitor

3335 Views

3 replies

0 likes

  • 3335 Views
  • 3 replies
  • 0 likes

Payment for premium

So I’m in Pakistan right now for vacation and I wanted to buy Spotify premium for family. I don’t have any confusions regarding premium or how family plan works but the thing I’m confused about is how Pakistan works. I live in Oman but I wanna buy pr...

Visitor

So I’m in Pakistan right now for vacation and I wanted to buy Spotify premium for family. I don’t have any confusions regarding premium or how family plan works but the thing I’m confused about is ho...

Maxim

Spotify Star

987 Views

1 replies

0 likes

  • 987 Views
  • 1 replies
  • 0 likes

Help! Can't cancel because account is associated with an email I no longer have

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been being charged for a Spotify account I do not use. I don't believe I can cancel it...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Maxim

Spotify Star

757 Views

1 replies

0 likes

  • 757 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching to Duo plan, Will members keep playlists, saved music etc?

I’m on a family plan with my husband. I want to switch to duo. But will his settings, playlists, saved music all that be removed if I switch? He’d have to cancel his plan and rejoin with the invite.

Visitor

I’m on a family plan with my husband. I want to switch to duo. But will his settings, playlists, saved music all that be removed if I switch? He’d have to cancel his plan and rejoin with the invite.

Joan

Moderator

2138 Views

3 replies

0 likes

  • 2138 Views
  • 3 replies
  • 0 likes

I can't change the country in account

I can't change my country in my account, there are error message every time:"Unfortunately, you do not meet the requirements for this plan. Here are other ways to activate Premium" So I can't add new card to my payment methods (card from other countr...

Visitor

I can't change my country in my account, there are error message every time:"Unfortunately, you do not meet the requirements for this plan. Here are other ways to activate Premium" So I can't add new...

Maxim

Spotify Star

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Discounts for snap member

are there any discounts for premium for people receiving food benefits or other government help?

Newbie

are there any discounts for premium for people receiving food benefits or other government help?

Maxim

Spotify Star

3996 Views

1 replies

0 likes

  • 3996 Views
  • 1 replies
  • 0 likes

Solved!! tarjetas rechazadas

Buen día, tengo un problema con el pago de mis suscripción, tengo el plan de estudiante, me dieron un mes gratis y este ya debería efectuarse el pago pero me sale un error que dice lo siguiente:"Pago fallidoPerderás el acceso a tu plan pronto si no p...

Visitor

Buen día, tengo un problema con el pago de mis suscripción, tengo el plan de estudiante, me dieron un mes gratis y este ya debería efectuarse el pago pero me sale un error que dice lo siguiente: "Pa...

Luan

Spotify Star

1275 Views

1 replies

0 likes

  • 1275 Views
  • 1 replies
  • 0 likes

Charged too much

My Question or IssueI was charged more this month than I have been in all the previous months. I have Duo premium. It's supposed to be 16.92 but it was 19.17

Visitor

My Question or Issue I was charged more this month than I have been in all the previous months. I have Duo premium. It's supposed to be 16.92 but it was 19.17

Maxim

Spotify Star

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Pay by Mobile: Globe

PlanPremium IndividualCountryPhilippinesMy Question or IssueHi I've been trying to pay by mobile with "Globe" as my carrier like I've done in previous months but its suddenly not there anymore

Newbie

Plan Premium Individual Country Philippines My Question or Issue Hi I've been trying to pay by mobile with "Globe" as my carrier like I've done in previous months but its suddenly not there anym...

Luan

Spotify Star

728 Views

1 replies

1 likes

  • 728 Views
  • 1 replies
  • 1 likes

Solved!! Entering a Duo subscription but with an existing account in the family

My mom is currently using a premium individual plan through her cellular provider. Recently, they dropped Spotify because Spotify encourages users to pay directly to them. Being a senior citizen, she needs help paying digitally. So I want to help her...

Casual Listener

My mom is currently using a premium individual plan through her cellular provider. Recently, they dropped Spotify because Spotify encourages users to pay directly to them. Being a senior citizen, she...

gnokee

Casual Listener

1131 Views

2 replies

0 likes

  • 1131 Views
  • 2 replies
  • 0 likes

Help country problem

My account cant make any payment because acc cant make payment in malaysia currency RM please help

Newbie

My account cant make any payment because acc cant make payment in malaysia currency RM please help

Luan

Spotify Star

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes