Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 185355 Views
  • 116 replies
  • 12 likes
  • 185355 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21053 Views
  • 28 replies
  • 4 likes
  • 21053 Views
  • 28 replies
  • 4 likes

Pagamento de plano errado

Meu cartão venceu e fui colocar o novo cartão porem não percebi que estava no plano errado, paguei o individual e o meu era família. como faço para alterar e pagar a diferença?

  • Visitor
  • Meu cartão venceu e fui colocar o novo cartão porem não percebi que estava no plano errado, paguei o individual e o meu era família. como faço para alterar e pagar a diferença?  
  • Billy-J
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Tengo una suscripción que no e realizado

Se me ha descontado una suscripción de spotify que no e realizado

  • Visitor
  • Se me ha descontado una suscripción de spotify que no e realizado
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Why is my Spotify duo $16.04?

Spotify duo is advertised as $14.99 so why am I being charged $16.04?

  • Visitor
  • Spotify duo is advertised as $14.99 so why am I being charged $16.04?
  • Billy-J
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Doesn´t let me subscribe to Premium Students after switching countries

PlanPremiumCountryPeruDeviceiPhone 15 ProOperating SystemiOS 17 My Question or IssueHi to anyone that could help me,I am currently trying to subscribe again to premium students from a 3 month trip to the US, it made me switch to a bank that i had ove...

  • Visitor
  • Plan Premium Country Peru Device iPhone 15 Pro Operating System iOS 17   My Question or Issue Hi to anyone that could help me, I am currently trying to subscribe again to premium stud...
  • Billy-J
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

I can't activate the Spotify premium offer from red cable

The page that I'm redirected to is nonexistent, I'm trying to access my offer to Spotify premium from the OnePlus red cable service.

  • Visitor
  • The page that I'm redirected to is nonexistent, I'm trying to access my offer to Spotify premium from the OnePlus red cable service.
  • Maxim
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Duo Plan

PlanDuoCountryUKDeviceiPhone 13pro, Samsung GalaxyOperating SystemIOS 10, Android My Question or IssueI recently joined Duo Plan with a member of my household, online it says they are included in my plan but when they log in via their email it logs t...

  • Visitor
  • Plan Duo Country UK Device iPhone 13pro, Samsung Galaxy Operating System IOS 10, Android    My Question or Issue I recently joined Duo Plan with a member of my household, online i...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium Hulu asking me to resubscribe

I have Student premium my spotify is working fine but my hulu all of a sudden asked me to resubscribe I thought it was a glitch so I logged out and log in and it still as me to resubscribe please help me

  • Visitor
  • I have Student premium my spotify is working fine but my hulu all of a sudden asked me to resubscribe I thought it was a glitch so I logged out and log in and it still as me to resubscribe please hel...
  • cradicalcompassion
  • Visitor
  • 578 Views
  • 2 replies
  • 1 likes
  • 578 Views
  • 2 replies
  • 1 likes

Como cancelar minha assinatura?

Não quero que o spot cobre mais do meu cartão, quero cancelar

  • Visitor
  • Não quero que o spot cobre mais do meu cartão, quero cancelar
  • Bittencourt
  • Spotify Star
  • 871 Views
  • 1 replies
  • 0 likes
  • 871 Views
  • 1 replies
  • 0 likes

Make payment

Need help my account has failed a payment and I changed credit cards but it’s not excepting it!

  • Visitor
  • Need help my account has failed a payment and I changed credit cards but it’s not excepting it!
  • AmeliaW87
  • Newbie
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

Why can't I pay annually for my Spotify subscription?

In Kenya, I'm on a family plan and noticed how in other countries you can pay annually for a discount. Why don't we get that option?

  • Regular
  • In Kenya, I'm on a family plan and noticed how in other countries you can pay annually for a discount. Why don't we get that option?
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Duo plan issue

Hello, I would like to know if it is possible to have a dou plan when you live in the same adresse but the accounts on spotify of the two persons are from dfferents countries (France and Spain). We are not capable to enter my account in the duo plan....

  • Visitor
  • Hello,   I would like to know if it is possible to have a dou plan when you live in the same adresse but the accounts on spotify of the two persons are from dfferents countries (France and Spa...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile] SAYS I'VE TAKEN A FREE TRIAL - BUT I HAVE NOT - AND I HAVE NO RECEIPTS OF ONE

Please advise: I tried signing up for the free 3-month trial just now. Says I've "already taken a trial" -- but I never have. I do not even have a single receipt in my receipts folder, so I would think that this would also prove I've never "taken" a ...

  • Casual Listener
  • Please advise:  I tried signing up for the free 3-month trial just now.  Says I've "already taken a trial" -- but I never have.  I do not even have a single receipt in my receipts fold...
  • Rnl
  • Visitor
  • 2364 Views
  • 2 replies
  • 0 likes
  • Mobile
  • 2364 Views
  • 2 replies
  • 0 likes

I am being charged from an account I don’t have access to

I have been charged every month for two years from an account I don’t use and I don’t have access to either it nor the e-mail.

  • Casual Listener
  • I have been charged every month for two years from an account I don’t use and I don’t have access to either it nor the e-mail.
  • Billy-J
  • Spotify Star
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

How do I switch to the annual plan for premium individual in Pakistan

About a few months ago I saw an option to prepay 12 months of premium individual for a discounted price but I don't know how to get to that menu anymore. It isn't in "manage my plan/billing". For context, I'm in Pakistan so maybe the option is no lon...

  • Visitor
  • About a few months ago I saw an option to prepay 12 months of premium individual for a discounted price but I don't know how to get to that menu anymore. It isn't in "manage my plan/billing". For con...
  • Billy-J
  • Spotify Star
  • 857 Views
  • 1 replies
  • 0 likes
  • 857 Views
  • 1 replies
  • 0 likes

How to fix a problem with my individual plan?

So today 20th of April I just repaid my individual premium plan and it said that I will be charged again in 15 days it is supposed to be a month subscription right like 30 days. plus I paid in full too so if anyone from customer service or Spotify co...

  • Newbie
  • So today 20th of April I just repaid my individual premium plan and it said that I will be charged again in 15 days it is supposed to be a month subscription right like 30 days. plus I paid in full t...
  • Billy-J
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

cancelei minha assinatura, mas o pagamento continua saindo da conta bancári

Fiz o cancelamento da minha assinatura Premium, mas o valor continua sendo descontado da minha conta bancária. O que devo fazer?

  • Visitor
  • Fiz o cancelamento da minha assinatura Premium, mas o valor continua sendo descontado da minha conta bancária. O que devo fazer?
  • Bittencourt
  • Spotify Star
  • 533 Views
  • 3 replies
  • 0 likes
  • 533 Views
  • 3 replies
  • 0 likes