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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5281 Views
  • 23 replies
  • 2 likes
  • 5281 Views
  • 23 replies
  • 2 likes

What's new bell doesn't show the new episodes

I update yesterday my Spotify and now when I check in the bell sign that shows the new episodes release it shows me an old episodes and when I go to the podcast channel I see there the new episodes.

  • Visitor
  • I update yesterday my Spotify and now when I check in the bell sign that shows the new episodes release it shows me an old episodes and when I go to the podcast channel I see there the new episodes.
  • Prague
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cerré sesión en mi y al abrir cesión ya no me aparece activó el plan premiu

Activé la promoción de dos meses grátis con el plan Premium individual de $115.00, di de alta mi tarjeta para el cobro automático. Pero cerré sesión por error. Abrí cesión de nuevo pero no se si abrió otra cuenta con mi nombre pero el detalle es que ...

  • Visitor
  • Activé la promoción de dos meses grátis con el plan Premium individual de $115.00, di de alta mi tarjeta para el cobro automático. Pero cerré sesión por error. Abrí cesión de nuevo pero no se si abri...
  • Alex
  • Spotify Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar mi plan, me aparece error. ¿Que puedo hacer?

Intento pagar mi plan mensual y no me permite pagar. Intenté con diferentes tarjetas y seguía apareciendo error. Necesito saber que está pasando por favor.

  • Newbie
  • Intento pagar mi plan mensual y no me permite pagar. Intenté con diferentes tarjetas y seguía apareciendo error. Necesito saber que está pasando por favor.
  • Alex
  • Spotify Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i cancel an unpaid charge on my card

I ran out of spotify premium and was charged when it was cancelled, I recancelled it and would like to have the charge removed please, it was overdue by like a couple hours and I no longer should have premium as I cancelled it twice.

  • Visitor
  • I ran out of spotify premium and was charged when it was cancelled, I recancelled it and would like to have the charge removed please, it was overdue by like a couple hours and I no longer should hav...
  • Dian
  • Spotify Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't my duo account holder verify the address

I sent the link to my partner and she cannot verify the address, it says shes trying to join from another country

  • Visitor
  • I sent the link to my partner and she cannot verify the address, it says shes trying to join from another country
  • Dian
  • Spotify Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didn't receive my receipt For payment

PlanPremiumCountryKenyaDeviceXiaomi Redmi Note 5Operating SystemAndroid 9 My Question or IssuePaid For One Week Premium through M-PESA platform on 8th March 2021 .Received the Transaction Message from M-PESA to show the payment went through. I have n...

  • Newbie
  • Plan Premium Country Kenya Device Xiaomi Redmi Note 5 Operating System Android 9   My Question or Issue Paid For One Week Premium through M-PESA platform on 8th March 2021 . Received ...
  • Alex
  • Spotify Legend
  • 1304 Views
  • 7 replies
  • 1 likes
  • 1304 Views
  • 7 replies
  • 1 likes

I can't get spotify premium

spotify blocked me to get premium they say im not enable

  • Visitor
  • spotify blocked me to get premium they say im not enable
  • Bittencourt
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing "Your Services" tab / Unable to activate Hulu

PlanPremium For StudentsCountryThe United States of America (USA)Device(iPhone 8+, Ideapad Flex 5, PS4)Operating System(iOS 10, Windows 10) My Question or IssueHello, I have Premium for Students (Country: USA) and am unable to find the Your Services ...

  • Casual Listener
  • Plan Premium For Students Country The United States of America (USA) Device (iPhone 8+, Ideapad Flex 5, PS4) Operating System (iOS 10, Windows 10)   My Question or Issue Hello, I have ...
  • Eni
  • Moderator
  • 273 Views
  • 5 replies
  • 0 likes
  • Hulu Activation
  • 273 Views
  • 5 replies
  • 0 likes

Superuser Contribution Ya no cuento con el número telefónico con el que registre mi cuenta

Registre una cuenta con un número telefónico y con pago domiciliado a mi tarjeta de débito, ahora no puedo entrar a Spotify por que ya cambie de número y me sigue cobrando la aplicación que no estoy usando, quiero cancelarla pero no me permite mi ban...

  • Visitor
  • Registre una cuenta con un número telefónico y con pago domiciliado a mi tarjeta de débito, ahora no puedo entrar a Spotify por que ya cambie de número y me sigue cobrando la aplicación que no estoy ...
  • Eni
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me pago automáticamente el plan individual teniendo el de estudiante

Se realzó el pago automático del plan individual debido a que el Olán de estudiante se renueva anualmente, hoy mismo hice el trámite de reno la cuanta de estudiante y se cancelaron los dos planes, el individual y el de estudiante, me gustaría solicit...

  • Visitor
  • Se realzó el pago automático del plan individual debido a que el Olán de estudiante se renueva anualmente, hoy mismo hice el trámite de reno la cuanta de estudiante y se cancelaron los dos planes, el...
  • Vasil
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Country error, money withdrawn and student fee not issued

I had an error with the country, supposedly it was not the same as on the account, but I was where I was when I created the account.I have no confirmation from the bank about the withdrawal of money.So I tried 2 times through paypal, an error came ou...

  • Newbie
  • I had an error with the country, supposedly it was not the same as on the account, but I was where I was when I created the account. I have no confirmation from the bank about the withdrawal of mone...
  • Lyubka
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinei mas sem ter feito login e agora perdi o celular

Eu tinha um celular Samsung e assinei o período grátis de 2 meses, só que não fiz login em nenhuma conta só com o celular mesmo. E agora o Samsung estragou e eu não consigo acessar minha conta no meu novo celular, pq todos os e-mails que poderiam ser...

  • Newbie
  • Eu tinha um celular Samsung e assinei o período grátis de 2 meses, só que não fiz login em nenhuma conta só com o celular mesmo. E agora o Samsung estragou e eu não consigo acessar minha conta no meu...
  • Vasil
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your Services Tab

PlanPremiumCountryUnited StatesDevice(Web)Operating System(Windows 10) My Question or IssueI am trying to activate my Hulu free offer. I already have a premium account, but I am unable to locate "Your Services" in order to link my Hulu account.

  • Casual Listener
  •   Plan Premium Country United States Device (Web) Operating System (Windows 10)   My Question or Issue I am trying to activate my Hulu free offer. I already have a premium a...
  • coppoliv
  • Casual Listener
  • 15488 Views
  • 15 replies
  • 3 likes
  • 15488 Views
  • 15 replies
  • 3 likes

Premium Options

PlanPremium and Family PremiumCountryUSA Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy doesn't Spotify not make all Premium plans have the option to do add-ons and purchase those add-ons. Example: HULU add-on HULU (a...

  • Casual Listener
  • Plan Premium and Family Premium Country USA   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doesn't Spotify not make all Premium plans ha...
  • QKiser
  • Newbie
  • 584 Views
  • 2 replies
  • 1 likes
  • Hulu
    Premium
  • 584 Views
  • 2 replies
  • 1 likes

Solved!! Gift cards can only be used for Premium single users.

Received a Spotify gift card for Christmas. It says "spotify Premuim Service" on the face of the card. But it has a little asterisk that it can only be used for Premuim Single subscriptions. How do people buying Spotify gift cards know what subscript...

  • Casual Listener
  • Received a Spotify gift card for Christmas. It says "spotify Premuim Service" on the face of the card. But it has a little asterisk that it can only be used for Premuim Single subscriptions. How do p...
  • Sp0tifyGiftCardsSuck
  • Visitor
  • 494 Views
  • 3 replies
  • 0 likes
  • 494 Views
  • 3 replies
  • 0 likes

I cannot choose a premium plan

PlanPremium individualCountryCanada / QuebecDevicePCOperating SystemWindows 10, chrome My Question or IssueHello,I create my account on spotify but when i want to choose a premium plan i have this message for each plan possible :Sorry, you are not el...

  • Casual Listener
  • Plan Premium individual Country Canada / Quebec Device PC Operating System Windows 10, chrome   My Question or Issue Hello, I create my account on spotify but when i want to choose a ...
  • Vladixeur
  • Casual Listener
  • 131 Views
  • 2 replies
  • 0 likes
  • 131 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify premium 过期了下载的歌还可以听吗？

我在有premium的期间下载了歌曲，如果我premium过期了还可以离线继续听我下载了的歌曲吗?

  • Casual Listener
  • 我在有premium的期间下载了歌曲，如果我premium过期了还可以离线继续听我下载了的歌曲吗?
  • Yui_02011
  • Casual Listener
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes