Announcements

Help Wizard

Step 1

NEXT STEP

tarjetas rechazadas

Solved!

tarjetas rechazadas

Buen día, tengo un problema con el pago de mis suscripción, tengo el plan de estudiante, me dieron un mes gratis y este ya debería efectuarse el pago pero me sale un error que dice lo siguiente:

"Pago fallido

Perderás el acceso a tu plan pronto si no podemos procesar el pago de este mes. Actualiza tus datos de pago y verifica el saldo de tu tarjeta. Lo intentaremos nuevamente en unos días."
Ya probé con varias tarjetas distintas, en ventanas de incógnito y en otros dispositivos y es siempre lo mismo. Aclaro que las tarjetas cumplen con todos los requisitos que pide, no entiendo por que me rechaza todas, se agradece su ayuda. 
Reply

Accepted Solutions
Marked as solution

Hey, @g5c7q6gd8goqu966dgc7 
Welcome to the Spotify Community, and thanks for reaching out to us!

I hope you don't mind I'm replying to you in English...

For in-depth assistance with this issue, I recommend reaching out to the Spotify Customer Support team by choosing the best channel for you here.

Just for your information, they typically reply within 24-48 hours by email, but you can also tweet to @SpotifyCares on X (Twitter), message Spotify Cares on Facebook, or even get assistance via live chat, if available in your country.

 

Stay awesome! 🎶

If you have further questions or if you need anything else, let me know! I'd love to help!

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Marked as solution

Hey, @g5c7q6gd8goqu966dgc7 
Welcome to the Spotify Community, and thanks for reaching out to us!

I hope you don't mind I'm replying to you in English...

For in-depth assistance with this issue, I recommend reaching out to the Spotify Customer Support team by choosing the best channel for you here.

Just for your information, they typically reply within 24-48 hours by email, but you can also tweet to @SpotifyCares on X (Twitter), message Spotify Cares on Facebook, or even get assistance via live chat, if available in your country.

 

Stay awesome! 🎶

If you have further questions or if you need anything else, let me know! I'd love to help!

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random