Help! Can't cancel because account is associated with an email I no longer have

[kegan1]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have been being charged for a Spotify account I do not use. I don't believe I can cancel it because it must be associated with an email I no longer have (was through a cable company but have moved and no longer am a customer of theirs). I can't find a phone number I can call to deal with it and I can't sign in through an email where I won't be able to reset the password or do anything since I no longer have access. I have tried all the emails I currently have and none have a subscription associated with them. My daughter had used the account but now she changed it to be in her name and is being charged herself. She thought she switched it so I would no longer be charged but I continue to be charged every month! Help!

[Maxim]

Hey @kegan1,

Thanks for coming to the Community.

I recommend reaching out to Spotify's Support Team so that they can look into this: https://www.spotify.com/about-us/contact/ 🙂