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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

74712 Views

31 replies

2 likes

Account
  • 74712 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

159004 Views

69 replies

10 likes

Premium for Family
  • 159004 Views
  • 69 replies
  • 10 likes

why does my student account login work for the Spotify but not hulu?

I wrote my question above. I am a student with a student spotify/hulu plan. spotify lets me log in. Hulu doesn't. I am not sure if it's "Premium" student or just student....can't tell

Visitor

I wrote my question above. I am a student with a student spotify/hulu plan. spotify lets me log in. Hulu doesn't. I am not sure if it's "Premium" student or just student....can't tell

Maxim

Spotify Star

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution I picked the student plan which says its 6.99 with Hulu

I got an email from hulu saying I owed ten dollars along with the 5.99 that the Spotify student plan costs??? My Question or Issue

Visitor

I got an email from hulu saying I owed ten dollars along with the 5.99 that the Spotify student plan costs???   My Question or Issue  

Yordan

Moderator

1290 Views

1 replies

0 likes

  • 1290 Views
  • 1 replies
  • 0 likes

Cant buy student plan even after varification

PlanFree/PremiumCountryIndia DeviceOne plus nord ce 3 liteOperating SystemAndroid 14 My Question or Issue I can't purchase student plan as when I click on the rental plan nothing happens. Screenshot_20240920_053657_Spotify.jpgScreenshot_20240920_0537...

Casual Listener

Plan Free/Premium Country India  Device One plus nord ce 3 lite Operating System Android 14   My Question or Issue   I can't purchase student plan as when I click on the ren...

Maxim

Spotify Star

452 Views

3 replies

0 likes

  • 452 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Left housemate's family plan, join girlfriend's duo plan?

PlanFreeCountryUK I was previously subscribed to a housemate's family plan, as we were living under the same roof. I moved out, and switched to the Free plan. I am now moving into my girlfriend's residence, and she has invited me to her Duo plan - ho...

Newbie

Plan Free Country UK   I was previously subscribed to a housemate's family plan, as we were living under the same roof. I moved out, and switched to the Free plan. I am now moving into my g...

Fm771

Visitor

990 Views

4 replies

0 likes

  • 990 Views
  • 4 replies
  • 0 likes

Indonesia Family 12 months

Hi,I subscribed for few years already to the family plan in Indonesia. I always paid for 12 months in advance. I want to subscribe again for the same plan but I can not find a way to pay for 12 months. Can you help me please ?

Newbie

Hi, I subscribed for few years already to the family plan in Indonesia. I always paid for 12 months in advance. I want to subscribe again for the same plan but I can not find a way to pay for 12 mon...

Maxim

Spotify Star

2224 Views

1 replies

0 likes

  • 2224 Views
  • 1 replies
  • 0 likes

Payment failed in spotify

I have paid for Spotify premium and money is deducted from my bank account but Spotify showing it that your payment is failed. What should I do now. And please tell me that ho to apply for refund

Visitor

I have paid for Spotify premium and money is deducted from my bank account but Spotify showing it that your payment is failed. What should I do now. And please tell me that ho to apply for refund&nbs...

Maxim

Spotify Star

707 Views

1 replies

0 likes

  • 707 Views
  • 1 replies
  • 0 likes

Can't pay for individual premium plan yearly, only monthly. Turkey

Hey! I want to pay for individual premium yearly, but only monthly options are available to me. My frieds were able to setup their premium plans for yearly payment. Why this option is not available to me?PlanFree/PremiumCountryTurkeyDeviceiOS, MacOS

Visitor

Hey! I want to pay for individual premium yearly, but only monthly options are available to me. My frieds were able to setup their premium plans for yearly payment. Why this option is not available t...

Maxim

Spotify Star

1531 Views

1 replies

0 likes

  • 1531 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account changed from student to premium

My account has just changed from student pre to normal premium, this was done without my knowledge and I have been charged. Now to verify my student status I have to supply documentation! I did not need to do this last time, as I just signed into a p...

Casual Listener

My account  has just changed from student  pre to normal premium, this was done without my knowledge  and I have been charged. Now to verify my student status I have to supply  do...

Archiecarson

Visitor

11023 Views

6 replies

1 likes

Subscriptions
  • 11023 Views
  • 6 replies
  • 1 likes

Adds woth spotify premium

Why do i habe adds despote having a premium account and why is it impossible to contact sotify directly?

Visitor

Why do i habe adds despote having a premium account and why is it impossible to contact sotify directly?  

Maxim

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Moved to the US and can't pay for Premium anymore

PlanPremium StudentCountryUSA My IssueI just moved from Egypt to the US and my subscription ended, I changed my country/region on my account but when I try to pay with my debit card it gives me this error: "The payment failed. Please try again, use a...

Visitor

Plan Premium Student Country USA     My Issue I just moved from Egypt to the US and my subscription ended, I changed my country/region on my account but when I try to pay with my deb...

Billy-J

Spotify Star

1518 Views

1 replies

0 likes

  • 1518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled subscription but got charged.

I recently cancelled my Spotify Individual subscription, but I got a charge of $1.01 that read RECURRING SPOTIFY USA. Now if I cancelled the account before being charged for the month, why did I get this charge?

Visitor

I recently cancelled my Spotify Individual subscription, but I got a charge of $1.01 that read RECURRING SPOTIFY USA.  Now if I cancelled the account before being charged for the month, why...

Billy-J

Spotify Star

1365 Views

1 replies

0 likes

  • 1365 Views
  • 1 replies
  • 0 likes

How do I purchase a Spotify gift card for my friend in Canada?

I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still possible to give a Spotify ecards to Canadian resid...

Visitor

I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still ...

Billy-J

Spotify Star

13771 Views

5 replies

0 likes

canada
ecard
Gift Card
Premium
Spotify
  • 13771 Views
  • 5 replies
  • 0 likes

how do I pass my duo account onto two other family members as a gift

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

597 Views

3 replies

0 likes

  • 597 Views
  • 3 replies
  • 0 likes

No Basic Option for plans

I don't see an option for the basic plans without the audiobooks. I don't want audiobooks. Did they get rid of that plan?

Newbie

I don't see an option for the basic plans without the audiobooks. I don't want audiobooks. Did they get rid of that plan?

Maxim

Spotify Star

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

I can't join my partner's Duo plan

I have recently moved in with my partner, and am trying to migrate my Premium subscription from my old flatmate's Premium subscription to my partner's Premium subscription. He has sent me a link, but it tells me I can't join a new plan for 12 months ...

Newbie

I have recently moved in with my partner, and am trying to migrate my Premium subscription from my old flatmate's Premium subscription to my partner's Premium subscription. He has sent me a link, bu...

Maxim

Spotify Star

463 Views

1 replies

2 likes

  • 463 Views
  • 1 replies
  • 2 likes

Payment Method

PlanPremiumCountryPhilippinesMy Question or IssueI don't seem to have the Debit/Credit Card as an option for a payment method. I've been using GCash to pay my monthly subscription and now I want to change it to my Debit Card. However there is no opti...

Visitor

Plan Premium Country Philippines My Question or Issue I don't seem to have the Debit/Credit Card as an option for a payment method. I've been using GCash to pay my monthly subscription and now I...

Maxim

Spotify Star

1091 Views

1 replies

0 likes

  • 1091 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo Adress Error

My wife and I were using a Duo plan for couple of months but today she was kicked out of the plan and now the plan doesn't register on her account due to an error in the adress selection screen.PlanDuoCountryTurkeyDevice(iPhone 15 Pro Max, Windows La...

Visitor

My wife and I were using a Duo plan for couple of months but today she was kicked out of the plan and now the plan doesn't register on her account due to an error in the adress selection screen. Pla...

Dessi

Moderator

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Spotify is stealing my money

I don't have a premium spotify account, but I have been billed off and on for YEARS for premium account. If I log in and try to cancel my account, I can't because I don't have a premium. It's tied to my bank account, I've tried talking to them, they ...

Visitor

I don't have a premium spotify account, but I have been billed off and on for YEARS for premium account. If I log in and try to cancel my account, I can't because I don't have a premium. It's tied to...

Maxim

Spotify Star

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Can’t upgrade to duo whilst paying through mobile phone plan

I am trying to upgrade to duo so my partner and I can share the cost, but I pay for this through my phone contract with EE, I would like to continue paying for it through that but on duo not just singular premium

Visitor

I am trying to upgrade to duo so my partner and I can share the cost, but I pay for this through my phone contract with EE, I would like to continue paying for it through that but on duo not just sin...

Maxim

Spotify Star

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes