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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8078 Views
  • 23 replies
  • 2 likes
  • 8078 Views
  • 23 replies
  • 2 likes

unable to subscribe after a refund

PlanFree/PremiumCountryUSADeviceiPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was accidentally refunded and now I am trying to get my subscription back but it is not allowing me. It keeps saying that something...

  • Newbie
  • Plan Free/Premium Country USA Device iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was accidentally refunded and now I am trying to g...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Two devices playing at same time with Duos, right?

I purchased a Duos subscription a while back and never made use of it. I'd like to now. I often play music from my Mac desktop, and from my Echo. Wife commonly wants to play music from the Echo, and I do from the Mac, and of course at the same times....

  • Casual Listener
  • I purchased a Duos subscription a while back and never made use of it. I'd like to now. I often play music from my Mac desktop, and from my Echo. Wife commonly wants to play music from the Echo, and ...
  • AdamDam
  • Spotify Star
  • 10475 Views
  • 12 replies
  • 0 likes
  • 10475 Views
  • 12 replies
  • 0 likes

Unable to subscribe to Premium

PlanFree/PremiumCountry Device(iPhone 14 Pro Max, Mac mini)Operating System(iOS 16.5.1)9 My Question or Issue i cannot subscribe to premium I got downgraded - and all I get is this useless error message?

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 14 Pro Max, Mac mini) Operating System (iOS 16.5.1)9   My Question or Issue   i cannot subscribe to premium I got downgraded - and...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Gift Card redeemed - where do I see the info?

PlanPremium 12 months via Gift CardCountryUnited KingdomDeviceSamsung Ultra S23 My Question or IssueI just paid my monthly sub and then got given a gift card which I redeemed. The receipt is showing, but I cannot see any confirmation of the term, whi...

  • Newbie
  • Plan Premium 12 months via Gift Card Country United Kingdom Device Samsung Ultra S23   My Question or Issue I just paid my monthly sub and then got given a gift card which I redeemed. Th...
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • giftcard
  • 231 Views
  • 1 replies
  • 0 likes

Рефанд

Здравствуйте, я использовал премиум подписку у вас и забыл отвязать кредитную карту, и у меня автоматический продлилась, я хочу сделать возврат средств подписку уже отменил пишет что я перейду на бесплатную подписку 27 числа этого месяца но уже 28, а...

  • Visitor
  • Здравствуйте, я использовал премиум подписку у вас и забыл отвязать кредитную карту, и у меня автоматический продлилась, я хочу сделать возврат средств подписку уже отменил пишет что я перейду н...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 month free May 2023 Flash Sale didn't work

Got an email offer for 2 free months of Premium, signed up on May 29 and just got an email that I would be charged on June 29. That is only 1 month. I would like to know why it didn't work or take and how to fix it.

  • Casual Listener
  • Got an email offer for 2 free months of Premium, signed up on May 29 and just got an email that I would be charged on June 29. That is only 1 month. I would like to know why it didn't work or take an...
  • Grandma5
  • Casual Listener
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

How do I cancel if I don't know the account subscribing?

I need to know how to find out which family member signed up for premium so I can get them to cancel. No one remembers signing up. The only info I can give is my card number, but I'm not going to do that via forum. What phone number can I call to tal...

  • Visitor
  • I need to know how to find out which family member signed up for premium so I can get them to cancel. No one remembers signing up.    The only info I can give is my card number, but I'm n...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Subscription

Is there a way to pay for my subscription for the whole year rather than monthly?

  • Visitor
  • Is there a way to pay for my subscription for the whole year rather than monthly?  
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify student premium hulu account logged me out

Hi, I am subscribed to the student spotify premium which includes showtime and hulu. However, when I tried to go on hulu this morning, it logged me out and said I did not have a valid subscription. I checked my spotify account and it said hulu should...

  • Newbie
  • Hi,    I am subscribed to the student spotify premium which includes showtime and hulu. However, when I tried to go on hulu this morning, it logged me out and said I did not have a valid ...
  • manimariee
  • Visitor
  • 1971 Views
  • 14 replies
  • 0 likes
  • 1971 Views
  • 14 replies
  • 0 likes

Superuser Contribution Jak dostać zwrot pieniędzy za spotify premiom

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution ik wil mijn spotify weer opnieuw aboneren maar krijg alleen maar 2 maanden

ik heb voorheen spotify gratis gehad na 6 maanden ben ik ermee gestopt en spotify met reclame geluisterd nu wil ik weer opnieuw gaan betalen maar dit lukt niet omdat ik telkens weer 2 maanden gratis krijg en als ik dit accepteer dan krijg ik weer de ...

  • Visitor
  • ik heb voorheen spotify gratis gehad na 6 maanden ben ik ermee gestopt en spotify met reclame geluisterd nu wil ik weer opnieuw gaan betalen maar dit lukt niet omdat ik telkens weer 2 maanden gratis ...
  • Joan
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t find account/new phone

Hello—I’m still being charged but when I login it opens an old account also associated with my email. I got a new phone and CANNOT get access to my active Spotify account. It only logs into an old one. How do I find or cancel these accounts? Why isn’...

  • Visitor
  • Hello—I’m still being charged but when I login it opens an old account also associated with my email. I got a new phone and CANNOT get access to my active Spotify account. It only logs into an old on...
  • Joan
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron 2 veces

PlanDe primera calidadpaisArgentinaDispositivoiPhone 7sistema operativoiOSMi pregunta o problemaEl día de hoy 23/06/2023 al intentar abonar mi suscripción con la tarjeta de debito se realizo 2 veces el cobro, necesito recuperar el dinero que se debit...

  • Visitor
  • Plan De primera calidad pais Argentina Dispositivo iPhone 7 sistema operativo iOS Mi pregunta o problema El día de hoy 23/06/2023 al intentar abonar mi suscripción con la tarjeta de debito s...
  • Lyubka
  • Moderator
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Changing country

PlanPremium CountryColombiaDeviceIphone 11Operating SystemiOS 16 My Question or IssueHello, i have tried to change the country of spotify from US to Colombia because im on vacation here for a couple months and i need to pay my subscription with the l...

  • Regular
  • Plan Premium  Country Colombia Device Iphone 11 Operating System iOS 16   My Question or Issue Hello, i have tried to change the country of spotify from US to Colombia because im ...
  • Keanu_C
  • Community Legend
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problemas con el cobro de mi cuenta premium

HolaAlguien me puede ayudar, me están cobrando dos veces la cuenta premium, necesito saber cómo hacer para que me hagan el reembolso en mi cuenta de banco. Agradezco quien me pueda ayudar.

  • Newbie
  • Hola Alguien me puede ayudar, me están cobrando dos veces la cuenta premium, necesito saber cómo hacer para que me hagan el reembolso en mi cuenta de banco.  Agradezco quien me pueda ayudar.
  • AlejaR
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja pagar

Buenas tardes quiero volver a pagar mi plan primium pero no me deja porque me dice q ya pace la prueba del mes gratis pero no tengo ninguna opción para pagar son tener el mes como puede hacer??

  • Visitor
  • Buenas tardes  quiero volver a pagar mi plan primium pero no me deja porque me dice q ya pace la prueba del mes gratis pero no tengo ninguna opción para pagar son tener el mes  como puede...
  • AlejaR
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium KPN stopped payment

Hi, I had a premium subscription within my Telfort mobile phone payments, but then KPN took over Telfort. Now I have stopped the payment for premium because I want to switch to spotify DUO and this cannot be arranged with KPN. So I wanted to end the ...

  • Casual Listener
  • Hi,   I had a premium subscription within my Telfort mobile phone payments, but then KPN took over Telfort. Now I have stopped the payment for premium because I want to switch to spotify DUO a...
  • Eni
  • Moderator
  • 349 Views
  • 5 replies
  • 0 likes
  • 349 Views
  • 5 replies
  • 0 likes

Cannot upgrade subscription via App nor via Web

I've been trying to upgrade my subscription for well over an hour now and the website says to go to the app to change plans. The app lets me select the plan then just goes blank. No errors no nothing. Why on earth can I not select plan via the websit...

  • Casual Listener
  •  I've been trying to upgrade my subscription for well over an hour now and the website says to go to the app to change plans. The app lets me select the plan then just goes blank. No errors no n...
  • Maxim
  • Spotify Star
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

Duo new person invite not working

I moved from the Netherlands to Sweden. In the Netherlands I had a Duo subscription with a person on the address where I lived. Now that I moved to Sweden I want to invite a new person that I live with now here in Sweden (previous person is removed)....

  • Casual Listener
  • I moved from the Netherlands to Sweden. In the Netherlands I had a Duo subscription with a person on the address where I lived. Now that I moved to Sweden I want to invite a new person that I live wi...
  • Maxim
  • Spotify Star
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes