Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5628 Views
  • 23 replies
  • 2 likes
  • 5628 Views
  • 23 replies
  • 2 likes

Acabo de comprar una tarjeta de regalo de Spotify y me aparece error

Compre una tarjeta de regalo de Spotify de 1 mes y me dice que mi código es invalido error y como es posible si la acabo de comprar!! Como puedo canjearla

  • Visitor
  • Compre una tarjeta de regalo de Spotify de 1 mes y me dice que mi código es invalido error y como es posible si la acabo de comprar!! Como puedo canjearla
  • AdamDam
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I saw ad on my Spotify that 12 months premium for 499. But later till I click on that , ad was disappeared so where I can get that again?

  • Visitor
  • I saw ad on my Spotify that 12 months premium for 499. But later till I click on that , ad was disappeared so where I can get that again?  
  • Not applicable
  • 890 Views
  • 2 replies
  • 0 likes
  • 890 Views
  • 2 replies
  • 0 likes

Money took without my permission

None of the below information is required. However, the more you provide the eahsier it will be for us to try and help.PlanPremiumCountry DevicePcOperating SystemWindows 11 My Question or IssueI wanted to try spotify premium w trial after my trial ex...

  • Visitor
  • None of the below information is required. However, the more you provide the eahsier it will be for us to try and help. Plan Premium Country   Device Pc Operating System Windows 11 &nbs...
  • Maxim
  • Spotify Star
  • 1132 Views
  • 1 replies
  • 0 likes
  • 1132 Views
  • 1 replies
  • 0 likes

Warum geht mein premium nicht bei erhaltender Zahlung?

Ich habe das Spotify Due kann es aber nicht nutzen. Meine Freundin kann aber auf ihrem Acc musik hören ohne Werbung.

  • Visitor
  • Ich habe das Spotify Due kann es aber nicht nutzen. Meine Freundin kann aber auf ihrem Acc musik hören ohne Werbung.
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

i have entered a Spotify gift and it is not working

we have a gift card and we used it once as it said but then the account is still in “free”

  • Visitor
  • we have a gift card and we used it once as it said but then the account is still in “free”
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Hello, I have problems with the payment of the fee. I get duplicated charg

Hello, I have problems with the payment of the fee. I get duplicated in the bank. I see 2 charges of €9.99 on March 2, 2023. Can you help me?

  • Visitor
  • Hello, I have problems with the payment of the fee. I get duplicated in the bank. I see 2 charges of €9.99 on March 2, 2023. Can you help me?
  • Bittencourt
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Been trying to pay my bill forv3 dsys now money in my account but no luck

Trying to pay bill money in my account now for 3 days but for some reason Spotify not accepting it why is it so difficult to pay a bill

  • Visitor
  • Trying to pay bill money in my account now for 3 days but for some reason Spotify not accepting it why is it so difficult to pay a bill
  • Joan
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

transfer subscription

I accidentally purchased a subscription to my second account please cancel or transfer my subscription

  • Casual Listener
  • I accidentally purchased a subscription to my second account please cancel or transfer my subscription
  • Jose_M
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant I change my region, When I try to add my Credit Card

Your application wont allow me to select a billing address outside of the US, I am unable to add my credit card. I cannot change my region as well. I would like to sign up for the Premium package, really dont care for trial period or anything I just ...

  • Visitor
  • Your application wont allow me to select a billing address outside of the US, I am unable to add my credit card. I cannot change my region as well. I would like to sign up for the Premium package, re...
  • Alex
  • Spotify Legend
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambie de plan y me cobró.

Cambie el plan de Spotify premium individual a uno duo, y me hizo el cobro del nuevo plan, creí que solo era para verificar la cuenta pero aún no me regresa nada y según decía no se me cobraría nada por cambiar de plan, alguien sabe que se puede hace...

  • Newbie
  • Cambie el plan de Spotify premium individual a uno duo, y me hizo el cobro del nuevo plan, creí que solo era para verificar la cuenta pero aún no me regresa nada y según decía no se me cobraría nada ...
  • Joan
  • Moderator
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro indebido ,se realizó una compra internacional con mi tarjeta

Se realizó una compra internacional con mi tarjeta en Stockolm SE, no pude pagar mi suscripción en Chile debido a esto.Necesito un reembolso

  • Visitor
  • Se realizó una compra internacional con mi tarjeta en Stockolm SE, no pude pagar mi suscripción en Chile debido a esto. Necesito un reembolso
  • Dian
  • Spotify Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution réabonnement, playlistes sauvegardées?

j'ai perdu mon abonnement prémium famille. Si je me réabonne, vais-je retrouver mes play listes?

  • Visitor
  • j'ai perdu mon abonnement prémium famille. Si je me réabonne, vais-je retrouver mes play listes?
  • Lyubka
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Payment credit card selection

PlanFree/PremiumCountryHong Kong SAR, ChinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen arranging payment, Spotify allows VISA/Master/UnionPay but, when sele...

  • Visitor
  • Plan Free/Premium Country Hong Kong SAR, China Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...
  • YahayaYusufu
  • Newbie
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

Can't login to my account - email not working

Hello,I have created an account and chose for Premium Family.After almost 3 weeks I was logged out. When I try to recover my password by email, I don't receive any email.It says that this username does not exists. If I try to login by link, it worked...

  • Casual Listener
  • Hello, I have created an account and chose for Premium Family. After almost 3 weeks I was logged out.   When I try to recover my password by email, I don't receive any email. It says that t...
  • sudburyjp
  • Visitor
  • 303 Views
  • 4 replies
  • 0 likes
  • 303 Views
  • 4 replies
  • 0 likes

Solved!! I have Individual if i join family plan, what happen to my subscription?

Last week I subscribed to the individual plan, but my family made a family account, if I join the family account, what happens to the amount I just paid?Will it be deducted from the family account or do I lose this monthly amount?

  • Newbie
  • Last week I subscribed to the individual plan, but my family made a family account, if I join the family account, what happens to the amount I just paid? Will it be deducted from the family account ...
  • Bittencourt
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Move from premium individual to premium duo

I‘d like to share Spotify with my son and therefore want to move from an individual premium account to a duo premium subscription. Didn‘t find anywhere on how to do this (do I need to cancel my account?). I thought that last time (moving from family ...

  • Visitor
  • I‘d like to share Spotify with my son and therefore want to move from an individual premium account to a duo premium subscription. Didn‘t find anywhere on how to do this (do I need to cancel my accou...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes