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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149719 Views

69 replies

10 likes

Premium for Family
  • 149719 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95401 Views

89 replies

4 likes

  • 95401 Views
  • 89 replies
  • 4 likes

Can’t join family account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tirei meu cartão e fez a compra do mesmo jeito

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Yordan

Moderator

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why there are two different prices offered to me on the website and the app

On the app Spotify offers me premium for 3 months for 9,99€ but on the website it says 11,99€

Casual Listener

On the app Spotify offers me premium for 3 months for 9,99€ but on the website it says 11,99€

26446681

Casual Listener

2086 Views

5 replies

1 likes

  • 2086 Views
  • 5 replies
  • 1 likes

Vodafone - Premium subscription disappeared

Hi, I have checked my Spotify account today and the Premium subscription I have as part of my Vodafone plan has changed to the free version. I have checked with Vodafone and they say my plan should still be active. I have tried restarting the Spotify...

Newbie

Hi,   I have checked my Spotify account today and the Premium subscription I have as part of my Vodafone plan has changed to the free version.   I have checked with Vodafone and they sa...

Maxim

Spotify Star

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Still being charged

About six months ago, I updated my account, transferred all the information and I handed it over to my brother. I made sure to change my card number and information for his. However, I’ve been charged the past three months and I have no idea how to t...

Visitor

About six months ago, I updated my account, transferred all the information and I handed it over to my brother. I made sure to change my card number and information for his. However, I’ve been charge...

osornios

Spotify Star

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Solved!! How to get premium duo offer after dismissing it

PlanPremium IndividualCountryUKOperating SystemAndroid My Question or IssueI recently got an offer to upgrade to duo but I accidentally dismissed it. How do I access it again?

Newbie

Plan Premium Individual Country UK Operating System Android   My Question or Issue I recently got an offer to upgrade to duo but I accidentally dismissed it. How do I access it again?

Maxim

Spotify Star

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

Change from induvidual to family

My family members have either an individual account or duo account . I would like to change to family account. If i invite will their membership changes automatically at the end of the month without loosing any playlist etc

Visitor

My family members have either an individual account or duo account . I would like to change to family account. If i invite will their membership changes automatically at the end of the month without ...

Maxim

Spotify Star

418 Views

3 replies

0 likes

  • 418 Views
  • 3 replies
  • 0 likes

How to cancel a pending downgrade from Family Premium to Basic Family (UK)

PlanPremium Family (hopefully not changing to Basic Family)CountryUKOperating SystemAndroid V14 My Question or IssueI have Spotify Premium Family, paid for via Google Play. Two weeks ago, I downgraded my plan to Basic Family in the spotify App, start...

Visitor

Plan Premium Family (hopefully not changing to Basic Family) Country UK Operating System Android V14   My Question or Issue I have Spotify Premium Family, paid for via Google Play. &nbs...

Maxim

Spotify Star

1029 Views

1 replies

0 likes

  • 1029 Views
  • 1 replies
  • 0 likes

Unable to purchase the 3 month Paypal x Spotify susbcription.

PlanFree > PremiumCountryUKDeviceIphone 12 and Chrome on PCOperating SystemIOS 17 & Win 11 My Question or IssueHello I tried to susbcribe to premium through Paypals 3 month offer and I have verified my card and account yet when I go to pay with paypa...

Casual Listener

  Plan Free  > Premium Country UK Device Iphone 12 and Chrome on PC Operating System IOS 17 & Win 11   My Question or Issue Hello I tried to susbcribe to premium thro...

user-removed

Not applicable

1490 Views

7 replies

0 likes

  • 1490 Views
  • 7 replies
  • 0 likes

Superuser Contribution Reissue gift cards

It's a hassle to buy premium every month. People like taking long terms plans. Issue a 6 month and 12 month premium gift card

Visitor

It's a hassle to buy premium every month. People like taking long terms plans. Issue a 6 month and 12 month premium gift card

Yordan

Moderator

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Can't pay for duo due to country restrictions

I have a Japan based spotify account and a USA based bank account. Currently living in Japan tried upgrading to duo from standard premium, and thought it was glitching because it wouldn't let me upgrade so I canceled my subscription so I could start ...

Newbie

I have a Japan based spotify account and a USA based bank account. Currently living in Japan tried upgrading to duo from standard premium, and thought it was glitching because it wouldn't let me upgr...

Maxim

Spotify Star

744 Views

1 replies

0 likes

  • 744 Views
  • 1 replies
  • 0 likes

Duo Premium

My friend and I are on the duo premium plan and she is still getting charged as an individual plan. How can she stop paying for her individual plan without making it inaccessible for herPlanDuo Premium CountryNew Zealand Deviceiphone 12pro maxOperati...

Visitor

My friend and I are on the duo premium plan and she is still getting charged as an individual plan. How can she stop paying for her individual plan without making it inaccessible for her Plan Duo P...

Maxim

Spotify Star

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Being asked for a US address despite having a UK account

PlanPremium individualCountryUnited Kingdom DeviceDell + SamsungOperating SystemAndroid, Windows 10 My Question or IssueI have a premium individual UK account and when I try to update it to a premium duo it requires me to fill out a US address and do...

Visitor

  Plan Premium individual Country United Kingdom   Device Dell + Samsung Operating System Android, Windows 10   My Question or Issue I have a premium individual UK account ...

Onagon

Visitor

2515 Views

3 replies

2 likes

  • 2515 Views
  • 3 replies
  • 2 likes

Premium IOS account shows as free on Windows app & browser

PlanPremium/IndividualCountryUSA DeviceiPhone 13, iPad & iPad Pro, Dell Optiplex running Windows 11, Acer running Windows 10Operating SystemIOS and Windows 11 My Question or IssueI have an individual premium account that I have previously been able t...

Visitor

Plan Premium/Individual Country USA   Device iPhone 13, iPad & iPad Pro, Dell Optiplex running Windows 11, Acer running Windows 10 Operating System IOS and Windows 11   My Que...

Maxim

Spotify Star

673 Views

1 replies

0 likes

  • 673 Views
  • 1 replies
  • 0 likes

How to change forum post signature?

How do I change my signature for these posts. I remember setting it a while ago but can no longer find the information on how to do so.

Roadie

How do I change my signature for these posts. I remember setting it a while ago but can no longer find the information on how to do so. 

Maxim

Spotify Star

1310 Views

4 replies

0 likes

Signature
  • 1310 Views
  • 4 replies
  • 0 likes

free premium issues

I made my account on 19/8/2024 but it says i can’t not have free premium when u didn’t even subscribe to it yetPlanFree/PremiumCountryOman

Visitor

I made my account on 19/8/2024 but it says i can’t not have free premium when u didn’t even subscribe to it yet Plan Free/Premium Country Oman  

Maxim

Spotify Star

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Can't upgrade to family

Every time I try to upgrade to family I get the error message "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method". I'm on an individual plan currently and ...

Visitor

Every time I try to upgrade to family I get the error message "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored paymen...

Maxim

Spotify Star

720 Views

1 replies

0 likes

  • 720 Views
  • 1 replies
  • 0 likes

Superuser Contribution Purchased Premium but showing as Free User

PlanPremiumCountryIndiaDeviceVivo Y73Operating SystemAndroid Oreo My Question or IssueI have just bought the individual plan today and the payment went through,i only have 1 spotify account,yet it doesnt show that im a premium user. In the profile pa...

Newbie

Plan Premium Country India Device Vivo Y73 Operating System Android Oreo   My Question or Issue I have just bought the individual plan today and the payment went through,i only ha...

Not applicable

1679 Views

9 replies

1 likes

  • 1679 Views
  • 9 replies
  • 1 likes

Superuser Contribution why did i not get 2 months free on duo

i got emails that i would get 2 months free if i signed up for spotify duo but i did not

Visitor

i got emails that i would get 2 months free if i signed up for spotify duo but i did not

Susan_GP

Moderator

1217 Views

3 replies

0 likes

  • 1217 Views
  • 3 replies
  • 0 likes