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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59627 Views
  • 25 replies
  • 5 likes
  • 59627 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35500 Views
  • 19 replies
  • 2 likes
  • 35500 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26679 Views
  • 16 replies
  • 2 likes
  • 26679 Views
  • 16 replies
  • 2 likes

Superuser Contribution Can't get free trial with my never-used-before mastercard

CountryViet NamDeviceRedmi k30 UltraOperating SystemAndroid 11 My Question or IssueWhen i use my card to get 3 months free trial it says i already used the trial b4,no way i did,i created this mastercard just 2 weeks ago,it never had money on it ( it...

  • Casual Listener
  • Country Viet Nam Device Redmi k30 Ultra Operating System Android 11   My Question or Issue When i use my card to get 3 months free trial it says i already used the trial b4,no way i did,...
  • Mario
  • Spotify Legend
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Solved!! Two Premium members switching to Premium Duo - Confirming no double charges please

Both my partner and I live together so we decided to switch our Premium Single accounts to Premium Duo and save some money.I have switched from Premium Single ($14.99) to Premium Duo ($18.99) and then invited him to join via email. He has accepted th...

  • Newbie
  • Both my partner and I live together so we decided to switch our Premium Single accounts to Premium Duo and save some money. I have switched from Premium Single ($14.99) to Premium Duo ($18.99) and t...
  • James2096
  • Visitor
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution Не работает двойная подписка

Отправил ссылку и ввел адресВторой человек получил ссылку и пишит адрес. НО ПОТОМ ХЕР ЗНАЕТ КАКИМ ХЕРОМ ,пишет " разные адреса" , хотя они один в один похожие . вопрос остаётся одним . Какого хрена ?

  • Casual Listener
  • Отправил ссылку и ввел адрес Второй человек получил ссылку и пишит адрес. НО ПОТОМ ХЕР ЗНАЕТ КАКИМ ХЕРОМ ,пишет " разные адреса" 🙂 , хотя они один в один похожие . вопрос остаётся одним . Какого х...
  • Ivan
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Have Spotify family, updated payment and got changed to premium

I have had Spotify family for a long time now, I got a message yesterday that the card were declined and all I did was signing into PayPal and selecting the same card to pay... Now my entire family are free users and I'm only premium, how did that ha...

  • Newbie
  •   I have had Spotify family for a long time now, I got a message yesterday that the card were declined and all I did was signing into PayPal and selecting the same card to pay... Now my entire ...
  • Billy-J
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution received a receipt but I didn't subscribe to premium

My Question or IssueHi. I'm currently having two google accounts (one for school and the other for personal uses). Non of them are connected to my Spotify. However, I received an email on the account for personal uses today and it was a receipt for s...

  • Visitor
  • My Question or Issue Hi. I'm currently having two google accounts (one for school and the other for personal uses). Non of them are connected to my Spotify. However, I received an email on the acco...
  • Eni
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student Premium

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 14.6 My Question or IssueI have the Student premium and I just got an email to reverify that I'm a student. I'm currently in between schools - I was at a community college last year and I'm goin...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Operating System iOS 14.6   My Question or Issue I have the Student premium and I just got an email to reverify that I'm a student. I'm curren...
  • Mihail
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’ve been charged for student premium and I’ve not received my Spotify premium yet

PlanStudent premium CountryIndia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) IPhone 10ROperating System(iOS 10, Android Oreo, Windows 10,etc.) IOS 14.2 My Question or Issueive been charged for student premium and on my end the payment h...

  • Visitor
  • Plan Student premium  Country India   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) IPhone 10R Operating System (iOS 10, Android Oreo, Windows 10,etc.) IOS 14.2 &...
  • Mihail
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium 3 month trial

PlanFreeCountryUSADeviceiPhone 8 PlusOperating SystemiOS 14 My Question or IssueSo I’ve been wanting premium for a little bit now, and decided to get the first 3 months free. However it claims that I have already used a free trial. I even tried using...

  • Visitor
  • Plan Free Country USA Device iPhone 8 Plus Operating System iOS 14   My Question or Issue So I’ve been wanting premium for a little bit now, and decided to get the first 3 months free....
  • Mihail
  • Spotify Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • Premium
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to start Premium free trial

I'm trying to start my 3-month Premium free trial, but when I enter my payment information, it says that I've already had a free trial on my account. Although I'm certain I've never had the free trial, I checked my receipts page just to make sure, an...

  • Visitor
  • I'm trying to start my 3-month Premium free trial, but when I enter my payment information, it says that I've already had a free trial on my account. Although I'm certain I've never had the free tria...
  • Elena
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution www.spotify.com/it/redeem/prepaid/ not working

PlanPremiumCountryItaly Hello. I'm trying to redeem a coupon done with the "18app" cultural voucher. However, every time I try to click "readeem your voucher" from the email this comes out:What should I do?

photo_2021-06-15_17-49-43.jpg
  • Casual Listener
  • Plan Premium Country Italy   Hello. I'm trying to redeem a coupon done with the "18app" cultural voucher. However, every time I try to click "readeem your voucher" from the email this comes...
  • leo2402
  • Casual Listener
  • 377 Views
  • 2 replies
  • 0 likes
  • 377 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't upgrade (Azerbaijan)

Hi, We're encountering some issues in Azerbaijan to upgrade premium. There is no button or place to click for proceeding to the payment section. (I attached the PNG file below) I have few suggestions:We were excited to see that Spotify coming finally...

  • Newbie
  • Hi, We're encountering some issues in Azerbaijan to upgrade premium. There is no button or place to click for proceeding to the payment section. (I attached the PNG file below)  I have few sugge...
  • Elena
  • Moderator
  • 333 Views
  • 1 replies
  • 1 likes
  • 333 Views
  • 1 replies
  • 1 likes

Superuser Contribution Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. Sprint is dropping Spotify how do I keep my subscription

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue. Sprint ...
  • Mihail
  • Spotify Legend
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Changing from premium to duo

I'm trying to change from premium to duo. But I get a notification I can't because I'm either not eligible for the subscription of I already have the subscription or I don't have any stored payment methods.My premium is being paid by Visa, so I guess...

  • Casual Listener
  • I'm trying to change from premium to duo. But I get a notification I can't because I'm either not eligible for the subscription of I already have the subscription or I don't have any stored payment m...
  • Jeremy
  • Spotify
  • 804 Views
  • 14 replies
  • 1 likes
  • Subscription change
  • 804 Views
  • 14 replies
  • 1 likes

Superuser Contribution Spotify Premium 4 months

Hey, I’ve got a link for a 4 months of ad free music but when I click on it and sign my account in it just comes up with an error.

  • Casual Listener
  • Hey, I’ve got a link for a 4 months of ad free music but when I click on it and sign my account in it just comes up with an error.
  • Ivan
  • Spotify Legend
  • 3142 Views
  • 18 replies
  • 0 likes
  • 3142 Views
  • 18 replies
  • 0 likes

Superuser Contribution **bleep**' legit?

Hi,I submitted an issue to investigate a non-recognized charge on my credit card. **bleep**' asking me to provide the first 6 digits and last 4 digits of my credit card. I am a bit hesitant to do this. Has anyone experienced this? Thanks in advance.

  • Casual Listener
  • Hi, I submitted an issue to investigate a non-recognized charge on my credit card. **bleep**' asking me to provide the first 6 digits and last 4 digits of my credit card.  I am a bit hesit...
  • Mihail
  • Spotify Legend
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Unable to switch from family to Duo

Hi there, I'm currently on a premium family plan (UK)Using iPhone 12 mini / Macbook pro 2013iOS 14 / Mac OS 11 I'm looking to switch to Duo, as there's only two of us on the account, and I get the following message: "Unable to change plans. This coul...

  • Newbie
  • Hi there,   I'm currently on a premium family plan (UK) Using iPhone 12 mini / Macbook pro 2013 iOS 14 / Mac OS 11   I'm looking to switch to Duo, as there's only two of us on the acc...
  • Luan
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium subscription and payment errors

PlanPremiumCountryIndiaDevice(One Plus 6, Mi Redmi Note 10 pro max, HP Envy x360)Operating System(Android, Windows 10) My Question or IssueSince my credit card expired, this month's monthly recurring payment could not go through. Upon updating my pay...

  • Casual Listener
  •   Plan Premium Country India Device (One Plus 6, Mi Redmi Note 10 pro max, HP Envy x360) Operating System (Android, Windows 10)   My Question or Issue Since my credit card expire...
  • Mihail
  • Spotify Legend
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Superuser Contribution Money got deducted from debt card(paypal) but no premium access.

Plan Free Country Zimbabwe Device Samsung Galaxy M31 Operating System Android 10 My Question or Issue Tried to get the 3 month free premium deal then I was reverted to the "1 month free" premium deal which I then used my Paypal to try to purchase it....

  • Newbie
  • Plan Free Country Zimbabwe Device Samsung Galaxy M31 Operating System Android 10   My Question or Issue   Tried to get the 3 month free premium deal then I was reverte...
  • Mihail
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

[Community][Other] Support for Military and First Responders

Please find a way to support our Military and first responders. If you are not interested in supporting our military and first responders please simply make this statement on your webpage to clarify your stance. I would make some suggestions but I do...

  • Visitor
  • Please find a way to support our Military and first responders. If you are not interested in supporting our military and first responders please simply make this statement on your webpage to clarify ...
  • 154 Views
  • 0 replies
  • 2 likes
  • Community
    Other
  • 154 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Can't redeem the Premium trial even though I've never started a trial before

PlanFree-PremiumCountryCzech RepublicDeviceLenovoOperating SystemWindows 10 My Question or IssueHello, kind people of Spotify. I am trying to redeem the 3-months-free Premium offer and after I normally fill up the payment info, the site gives me a me...

  • Casual Listener
  • Plan Free-Premium Country Czech Republic Device Lenovo Operating System Windows 10   My Question or Issue Hello, kind people of Spotify.   I am trying to redeem the 3-months-fre...
  • Eni
  • Moderator
  • 798 Views
  • 5 replies
  • 0 likes
  • Trial
  • 798 Views
  • 5 replies
  • 0 likes