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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125297 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
49930 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
221301 Views
139 replies
12 likes
i cannot pay for spotify as payment fails appears and also, the “you will be billed next on 7th april, 2024” keeps showing up. 7th april was yesterday. i updated spotify and tried to pay from my laptop too but the issue isnt get solved
i cannot pay for spotify as payment fails appears and also, the “you will be billed next on 7th april, 2024” keeps showing up. 7th april was yesterday. i updated spotify and tried to pay from my lapt...
Spotify Star
374 Views
3 replies
0 likes
Se me cobró y se me había olvidado cancelar el próximo pago
Se me cobró y se me había olvidado cancelar el próximo pago
Spotify Star
746 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello.When i try to subscribe a DUO plan then i can use PayPal as payment option but when i t...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello. ...
Spotify Star
3135 Views
10 replies
0 likes
I am a Premium member. I logged into my account with another device. Now when I log into my account, it recognizes me as a Free account member and I can't access my Playlist.
I am a Premium member. I logged into my account with another device. Now when I log into my account, it recognizes me as a Free account member and I can't access my Playlist.
Spotify Star
671 Views
1 replies
0 likes
Foram retirados dois valores do meu cartão no mês de março, um valor do meu plano universitário 11,90 e do plano individual em que eu não era assinante 21,90. Gostaria de auxílio
Foram retirados dois valores do meu cartão no mês de março, um valor do meu plano universitário 11,90 e do plano individual em que eu não era assinante 21,90. Gostaria de auxílio
Spotify Star
351 Views
1 replies
0 likes
Pagamento
Pagamento
Spotify Star
209 Views
1 replies
0 likes
iPad play free, not the premium which the payment is currant
iPad play free, not the premium which the payment is currant
Spotify Star
234 Views
1 replies
0 likes
Frequent change password notifications. Sometimes as often as 3x per month. Does this mean I have been hacked?
Frequent change password notifications. Sometimes as often as 3x per month. Does this mean I have been hacked?
Spotify Star
612 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
234 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
234 Views
1 replies
0 likes
My plan randomly changed to Premium Individual when I had the student plan. I changed my plan to the student account but it keeps saying I have the Individual plan. I have deleted my subscription in the hope of getting the student plan but even when ...
My plan randomly changed to Premium Individual when I had the student plan. I changed my plan to the student account but it keeps saying I have the Individual plan. I have deleted my subscription in ...
Spotify Star
311 Views
1 replies
0 likes
En la plataforma solo se ve un cargo pero en mis estados de cuenta tengo dos cargos por el mismo mes de servicios
En la plataforma solo se ve un cargo pero en mis estados de cuenta tengo dos cargos por el mismo mes de servicios
Spotify Star
494 Views
1 replies
0 likes
I will like to know if Spotify Gift cards is available for Ghana or only for selected countries. Also if it is available for ghana, kindly list the sites where it can be purchased.
I will like to know if Spotify Gift cards is available for Ghana or only for selected countries. Also if it is available for ghana, kindly list the sites where it can be purchased.
Moderator
1095 Views
3 replies
0 likes
Myself and my husband have a Premium Duo account - he is the manager and gets loads of free audiobooks included, whereas I have to pay for the same audiobooks when logged into my account - I thought we should have the same benefits?
Myself and my husband have a Premium Duo account - he is the manager and gets loads of free audiobooks included, whereas I have to pay for the same audiobooks when logged into my account - I thought ...
Spotify Star
634 Views
1 replies
1 likes
I do not want premium account.plz help me for play my songs
I do not want premium account.plz help me for play my songs
Spotify Star
475 Views
1 replies
0 likes
I had subscribed for premium individual plan, I changed it to student plan but in the app it stays that it’s still charging me the individual plan fee not the student fee
I had subscribed for premium individual plan, I changed it to student plan but in the app it stays that it’s still charging me the individual plan fee not the student fee
Spotify Star
240 Views
1 replies
0 likes
Hi! I have been a premium user for a few years now and recently found that the app and browser interface (on my macbook), were not acknowledging my account as premium. I really enjoy listening to audiobooks, music, and podcasts off all my devices, bu...
Hi! I have been a premium user for a few years now and recently found that the app and browser interface (on my macbook), were not acknowledging my account as premium. I really enjoy listening to aud...
Spotify Star
535 Views
1 replies
0 likes
I am a premium member and i wnat to change it to the free membership, do i get a refund even if I cancel it after two days?
I am a premium member and i wnat to change it to the free membership, do i get a refund even if I cancel it after two days?
Spotify Star
294 Views
1 replies
0 likes
PlanPremiumCountryKenyaDeviceOppo Android Phone, Nvidia ShieldOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I deactivate automatic billing every month? I don't want Spotify to take money from my card automatically...
Plan Premium Country Kenya Device Oppo Android Phone, Nvidia Shield Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue How do I deactivate automatic b...
Casual Listener
2849 Views
7 replies
0 likes
Spotify web player is playing ads even though I am logged in with my premium account. It is a family premium. No ads on my phone. I am really annoyed.
Spotify web player is playing ads even though I am logged in with my premium account. It is a family premium. No ads on my phone. I am really annoyed.
Spotify Star
458 Views
1 replies
0 likes
