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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6040 Views
  • 23 replies
  • 2 likes
  • 6040 Views
  • 23 replies
  • 2 likes

Superuser Contribution me cobraron antes de tiempo

Pago el pack premium familiar y lo pago por mes, se me debita automáticamente de la tarjeta, el problema está que este mes se me débito antes el dinero sabiendo que el anterior pago fue el 28/03/23, aun no paso un mes.

  • Visitor
  • Pago el pack premium familiar y lo pago por mes, se me debita automáticamente de la tarjeta, el problema está que este mes se me débito antes el dinero sabiendo que el anterior pago fue el 28/03/23, ...
  • MihailY
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo account dont work on my phone

My wife shared a duo account with me. It works on my computer but not on my phone. It just ask me to update my plan.

  • Visitor
  • My wife shared a duo account with me. It works on my computer but not on my phone. It just ask me to update my plan.
  • Vasil
  • Moderator
  • 1148 Views
  • 1 replies
  • 0 likes
  • 1148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança indevida

Boa tarde, está ocorrendo uma cobrança indevida sendo que não sou Premium e nunca fui, preciso resolver essa questão. Aguardo resposta.

  • Visitor
  • Boa tarde, está ocorrendo uma cobrança indevida sendo que não sou Premium e nunca fui, preciso resolver essa questão. Aguardo resposta.
  • Lyubka
  • Moderator
  • 2153 Views
  • 1 replies
  • 0 likes
  • 2153 Views
  • 1 replies
  • 0 likes

Superuser Contribution hola, me estan cobrando de mas

me cobran casi el doble con tarjeta de DEBITO el plan el 55o y me descuentan 955

  • Visitor
  • me cobran casi el doble con tarjeta de DEBITO el plan el 55o y me descuentan 955
  • Lyubka
  • Moderator
  • 1153 Views
  • 1 replies
  • 0 likes
  • 1153 Views
  • 1 replies
  • 0 likes

Spotify premium stopped working

iPhone X spotify premium has stopped on myself and my fiancé’s accounts but we still have our playlists on the account .. this is an inconvenience and we pay our bills on time every month

  • Casual Listener
  • iPhone X  spotify premium has stopped on myself and my fiancé’s accounts but we still have our playlists on the account .. this is an inconvenience and we pay our bills on time every month 
  • imukeshgupta
  • Newbie
  • 1647 Views
  • 7 replies
  • 2 likes
  • 1647 Views
  • 7 replies
  • 2 likes

Solved!! I can't update my credit card information.

Since my former card has expired, I would like to update a new credit card for my membership. But I can only see my card information does not match my nation message every time. How could I solve this problem? Additionally, I'm in with duo subscripti...

  • Visitor
  • Since my former card has expired, I would like to update a new credit card for my membership. But I can only see my card information does not match my nation message every time. How could I solve thi...
  • Maxim
  • Spotify Star
  • 1293 Views
  • 1 replies
  • 0 likes
  • 1293 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change from "Spotify Premium with Hulu" to "Spotify Premium Duo" with Hulu?

Can I change from "Spotify Premium with Hulu" to "Spotify Premium Duo" and retain my Hulu account as part of my Spotify account? Will I have to get a separate Hulu account now?

  • Newbie
  • Can I change from "Spotify Premium with Hulu" to "Spotify Premium Duo" and retain my Hulu account as part of my Spotify account? Will I have to get a separate Hulu account now?
  • rabbb
  • Newbie
  • 1325 Views
  • 4 replies
  • 0 likes
  • 1325 Views
  • 4 replies
  • 0 likes

Superuser Contribution Bonjour, j’ai fait une erreur lors de la prise de mon abonnement.

J’ai pris un abonnement duo au lieu de personnel. Je suis repassée au personnel mais du coup est-ce que je vais payer 2 fois ??

  • Visitor
  • J’ai pris un abonnement duo au lieu de personnel. Je suis repassée au personnel mais du coup est-ce que je vais payer 2 fois ??
  • AlejaR
  • Moderator
  • 1116 Views
  • 1 replies
  • 0 likes
  • 1116 Views
  • 1 replies
  • 0 likes

I need help

I just paid a family premium this week (March 30, 2023) And now (April 6, 2023) Spotify emailing me saying i need to update my payment. PlanFamily PlanCountryPhilippinesDevice(Iphone 12)Operating System(latest IOS.) My Question or IssueI need help fi...

  • Visitor
  • I just paid a family premium this week (March 30, 2023) And now (April 6, 2023) Spotify emailing me saying i need to update my payment.  Plan Family Plan Country Philippines Device (Iphone...
  • Billy-J
  • Spotify Star
  • 1120 Views
  • 1 replies
  • 0 likes
  • 1120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium 3 měsíce zdarma

Dobrý den. Aktivoval jsem si premium kde mám 3 měsíce zdarma ale chtel bych změnit účet na duo ale s tím ať nepřijdu o 3 měsíce zdarma. Šlo by to udělat děkuji za odpověď Macko PlanFree/PremiumCountryCzech republice DeviceSamsung A 53 Operating Syste...

  • Visitor
  • Dobrý den. Aktivoval jsem si premium kde mám 3 měsíce zdarma ale chtel bych změnit účet na duo ale s tím ať nepřijdu o 3 měsíce zdarma. Šlo by to udělat děkuji za odpověď Macko  Plan Free/Prem...
  • Lyubka
  • Moderator
  • 1688 Views
  • 1 replies
  • 0 likes
  • 1688 Views
  • 1 replies
  • 0 likes

Ineligible for free Duo offer?

I got an email saying I could get 2 months of Duo for free. Clicking the link, it says I'm "ineligible for that plan" on my account page. I am currently an Individual subscriber.

  • Casual Listener
  • I got an email saying I could get 2 months of Duo for free. Clicking the link, it says I'm "ineligible for that plan" on my account page. I am currently an Individual subscriber.
  • Maxim
  • Spotify Star
  • 1247 Views
  • 3 replies
  • 0 likes
  • 1247 Views
  • 3 replies
  • 0 likes

How can i get premium if I'm in Quebec?

When I try to buy the premium plan it says that I can't because I'm in Quebec. I'm certainly not the only one so how can I get it?

  • Visitor
  • When I try to buy the premium plan it says that I can't because I'm in Quebec. I'm certainly not the only one so how can I get it?
  • Maxim
  • Spotify Star
  • 1108 Views
  • 1 replies
  • 0 likes
  • 1108 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Que puedo hacer si el PIN de mi tarjeta de regalo no es valid?

Compre una tarjeta de regalo, ingrese a la pagina para canjear mi PIN y me aparece una oracion " desafortunadamente el codigo no es valido" ¿Que puedo hacer para activarla?.

  • Visitor
  • Compre una tarjeta de regalo, ingrese a la pagina para canjear mi PIN y me aparece una oracion " desafortunadamente el codigo no es valido" ¿Que puedo hacer para activarla?.
  • Not applicable
  • 1287 Views
  • 2 replies
  • 0 likes
  • 1287 Views
  • 2 replies
  • 0 likes

Superuser Contribution payment issue

PlanFree/PremiumCountry USA Device(iPhone 12) My Question or IssueI paid for a premium account through PayPal, the money has been taken out of my bank account but I can't access the premium services on the app. It says I'm still on a free plan. I eve...

  • Newbie
  • Plan Free/Premium Country   USA   Device (iPhone 12)     My Question or Issue I paid for a premium account through PayPal, the money has been taken out of my bank account...
  • Not applicable
  • 1280 Views
  • 2 replies
  • 0 likes
  • 1280 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me cobraron 115 pesos de mi tarjeta y aun tengo Spotify free

Me cobraron 115 pesos de mi cuenta de banco en Spotify y cuando me meto a la app de Spotify sale que mi plan a terminado y se paso a Free

  • Visitor
  • Me cobraron 115 pesos de mi cuenta de banco en Spotify y cuando me meto a la app de Spotify sale que mi plan a terminado y se paso a Free
  • Lyubka
  • Moderator
  • 1241 Views
  • 1 replies
  • 0 likes
  • 1241 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need to cancel the payment sent through PayPal to charge my new card

PayPal account connected to my card is no longer used for my Spotify family account. I changed the card information on the Spotify family page to another card and am requesting it to be charged there and cancel the PayPal payment.

  • Visitor
  • PayPal account connected to my card is no longer used for my Spotify family account. I changed the card information on the Spotify family page to another card and am requesting it to be charged there...
  • Joan
  • Moderator
  • 1195 Views
  • 1 replies
  • 0 likes
  • 1195 Views
  • 1 replies
  • 0 likes

Why am I having trouble inviting my partner to Spotify duo

I signed up for Duo, I sent my partner the link, he received it, and when he goes to enter our address, it continuously says “There was a problem please try again later” we then tried again later and got the same answer

  • Visitor
  • I signed up for Duo, I sent my partner the link, he received it, and when he goes to enter our address, it continuously says “There was a problem please try again later” we then tried again later and...
  • Maxim
  • Spotify Star
  • 1215 Views
  • 1 replies
  • 0 likes
  • 1215 Views
  • 1 replies
  • 0 likes

Refund on wrong Spotify account.

I payed my premium payment to the wrong account. It was on my old account.

  • Visitor
  • I payed my premium payment to the wrong account. It was on my old account.
  • Maxim
  • Spotify Star
  • 1150 Views
  • 1 replies
  • 0 likes
  • 1150 Views
  • 1 replies
  • 0 likes