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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8089 Views
  • 23 replies
  • 2 likes
  • 8089 Views
  • 23 replies
  • 2 likes

How do I request a refund for not accepted payments?

HelloOn 05/24/2023 I tried to pay for the family plan using my credit card twice and both times there was an error in the payment, for some reason Spotify did not accept my card but the amount of the two payments was deducted from my card. How do I r...

  • Visitor
  • Hello On 05/24/2023 I tried to pay for the family plan using my credit card twice and both times there was an error in the payment, for some reason Spotify did not accept my card but the amount of...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution One month premium trial denied

Don't know the reason why I should be charged when I am supposed to enjoy a month trial before my actual subscription expired . I am being notified of my subscription about to expire when I should be enjoying the trial period. Thank youDaddy Dickson ...

  • Visitor
  • Don't know the reason why I should be charged when I am supposed to enjoy a month trial before my actual subscription expired . I am being notified of my subscription about to expire when I should be...
  • OscarDC
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution how can I update my payment from another country without changing plan?

when wanting to update my payment method, from a Canadian bank account to a French one it just tell me that I am not able to get my actual plan (individual premium). It also stays in CAD instead of switching in euro, how can I update my banking info ...

  • Casual Listener
  • when wanting to update my payment method, from a Canadian bank account to a French one it just tell me that I am not able to get my actual plan (individual premium). It also stays in CAD instead of s...
  • laschonsh
  • Casual Listener
  • 508 Views
  • 6 replies
  • 1 likes
  • 508 Views
  • 6 replies
  • 1 likes

How to cancel a premium plan of an unknown account

I'm getting charged for Spotify premium on an account that I don't know of. I was getting Spotify premium for some people but when I ask those people if their premium was renewed, I don't get a good response back. How can I cancel the spotify premium...

  • Visitor
  • I'm getting charged for Spotify premium on an account that I don't know of. I was getting Spotify premium for some people but when I ask those people if their premium was renewed, I don't get a good ...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged but I don't have premium

PlanFree(the issue)Country USADeviceSamsung Galaxy S7 and HP DesktopOperating SystemWindows 10 My Question or Issue I went through the process of trying to purchase premium in spotify. I initially did it during the sale where you got a certain amount...

  • Casual Listener
  • Plan Free(the issue) Country  USA Device Samsung Galaxy S7 and HP Desktop Operating System Windows 10   My Question or Issue  I went through the process of trying to purchase...
  • Dian
  • Spotify Legend
  • 430 Views
  • 4 replies
  • 1 likes
  • 430 Views
  • 4 replies
  • 1 likes

My subscription got cancelled

Hello, i bought subscriptionfor a year. It worked like for 2 or so weeks, after that it got cancelled. In screenshot there is a proof of what i bought and when and second is that i don't have any plans in work. What should i do or what was a cause of...

  • Newbie
  • Hello, i bought subscriptionfor a year. It worked like for 2 or so weeks, after that it got cancelled.  In screenshot there is a proof of what i bought and when and second is that i don't have...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

How to get podcasts without ads

I just got Spotify premium and I am still getting ads on podcasts. Is there a way around this? Maybe a different plan or the one I have isn’t working right

  • Visitor
  • I just got Spotify premium and I am still getting ads on podcasts. Is there a way around this? Maybe a different plan or the one I have isn’t working right
  • Maxim
  • Spotify Star
  • 1149 Views
  • 1 replies
  • 0 likes
  • 1149 Views
  • 1 replies
  • 0 likes

My partner cant join Spotify Duo (different country sign-up)

My partner and I live together and would like to use Spotify Duo together. However, he initially signed up from a different country and also uses a payment method issued in the other country. Spotify won't accept that we live at the same address. Wha...

  • Visitor
  • My partner and I live together and would like to use Spotify Duo together. However, he initially signed up from a different country and also uses a payment method issued in the other country. Spotify...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Family Premium

PlanPremiumCountryIrelandDevice(iPhone 13)Operating System(iOS 16) My Question or IssueI had a duo account but now my family set up family premium, 4 members have joined fine, but when I try join it tells me there is an error and to try again later?M...

  • Visitor
  • Plan Premium Country Ireland Device (iPhone 13) Operating System (iOS 16)   My Question or Issue I had a duo account but now my family set up family premium, 4 members have joined fine...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift cards in Azerbaijan

Hello!I live in Azerbaijan and use Spotify Premium plan.In my account, I see a section where I can enter the gift card number. What region gift card can I buy for it to work? I have not seen Azerbaijani gift cards, but the section for entering the ca...

  • Newbie
  • Hello! I live in Azerbaijan and use Spotify Premium plan. In my account, I see a section where I can enter the gift card number. What region gift card can I buy for it to work? I have not seen Azer...
  • Joan
  • Moderator
  • 854 Views
  • 1 replies
  • 0 likes
  • 854 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't want spotify premium but the money got deducted automatically

None of the below information is required. However, the more you provide the easier it 2016)Operating SystemAndroid Oreo My Question or IssueI took a free trial of 3 months from spotify and today it got ended i didn't remembered to cancel it.so the m...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it  2016) Operating System Android Oreo   My Question or Issue I took a free trial of 3 months ...
  • Joan
  • Moderator
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema al canjear tarjeta de regalo

Tengo una tarjeta de regalo que no he podido canjear, ya que al ingresar el PIN me marca que se produjo un error y no me deja continuar, la tarjeta estaba nueva por la cantidad de $300, igual la tienda me dijo que ya esta activa por parte de ellos. A...

  • Casual Listener
  • Tengo una tarjeta de regalo que no he podido canjear, ya que al ingresar el PIN me marca que se produjo un error y no me deja continuar, la tarjeta estaba nueva por la cantidad de $300, igual la tien...
  • 25847070
  • Newbie
  • 11994 Views
  • 19 replies
  • 8 likes
  • 11994 Views
  • 19 replies
  • 8 likes

Entered my new CC and it says that I am in the wrong country

PlanPremiumCountryPhilippines My Question or IssueTrying to add my new CC as my new payment method. My master card is getting old and I got a new BDO JCB card, but when I input my CC details, it tells me that I am in the wrong country. Clearly, JCB i...

  • Newbie
  • Plan Premium Country Philippines   My Question or Issue Trying to add my new CC as my new payment method. My master card is getting old and I got a new BDO JCB card, but when I input m...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Trying to get premium, can't choose state outside of USA.

Hi, I'm trying to sign up for a Spotify Premium account. I'm in Australia (this is set in account settings), but when it asks me to enter in my address all I see are states in the USA, so I can't progress.

  • Visitor
  • Hi, I'm trying to sign up for a Spotify Premium account. I'm in Australia (this is set in account settings), but when it asks me to enter in my address all I see are states in the USA, so I can't pro...
  • Maxim
  • Spotify Star
  • 1726 Views
  • 1 replies
  • 0 likes
  • 1726 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't buy spotify premium mini

PlanPremium miniCountryIndonesiaDeviceAndroidOperating SystemAndroid My Question or IssueI have claimed a premium mini reward but it still says that I have not claimed the reward, but when I press the claim command, what happens next is an error with...

  • Casual Listener
  •   Plan Premium mini Country Indonesia Device Android Operating System Android   My Question or Issue I have claimed a premium mini reward but it still says that I have not claime...
  • arrprar
  • Visitor
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

Superuser Contribution problem with downloading music for offline listen

helloi have premium individual subscription i was wondering how many devices can i download songs to....i have heard some say upto to 5 devices but others say its only 3 devicesalso im having download limit reached and cant reset my registered device...

  • Visitor
  • hello i have premium individual subscription i was wondering how many devices can i download songs to....i have heard some say upto to 5 devices but others say its only 3 devices also im having dow...
  • Korak84
  • Visitor
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

There are no refund options when an already charged oago is canceled

I had a certain problem that my Spotify account through my email there was an offer and I took it since it was free, however I never received an email when the payment had to be canceled and I canceled it but a new payment was already made and I don'...

  • Visitor
  •   I had a certain problem that my Spotify account through my email there was an offer and I took it since it was free, however I never received an email when the payment had to be canceled and ...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution When I changed my payment card, I was charged extra money while paying before.

Plan Premium Country Viet Nam Device iPhone 12 Operating System Win10/Win11, iOS 16.5 My Question or Issue As the title says I usually use credit card to pay for Premium package on Spotify, but after switching to debit card to pay, the system charged...

  • Casual Listener
  • Plan Premium Country Viet Nam Device iPhone 12 Operating System Win10/Win11, iOS 16.5   My Question or Issue As the title says I usually use credit card to pay for Premium pa...
  • Yordan
  • Moderator
  • 691 Views
  • 2 replies
  • 0 likes
  • 691 Views
  • 2 replies
  • 0 likes

Spotify Duo

My spouse and I have two separate Spotify Premium accounts. We want to switch to the Spotify Duo subscription, but we both don't want to lose our current accounts. When switch will our current accounts still be active, but will be billed according to...

  • Visitor
  • My spouse and I have two separate Spotify Premium accounts. We want to switch to the Spotify Duo subscription, but we both don't want to lose our current accounts. When switch will our current accoun...
  • AdamDam
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes