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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55312 Views
  • 23 replies
  • 4 likes
  • 55312 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33711 Views
  • 19 replies
  • 2 likes
  • 33711 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23085 Views
  • 12 replies
  • 1 likes
  • 23085 Views
  • 12 replies
  • 1 likes

I need to leave a Premium Family group

Plan FamilyFree/Premium PremiumCountry Panama Device iPhone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCurrently I am part of a Premium Family plan, but I ne...

  • Casual Listener
  • Plan Family Free/Premium Premium Country Panama   Device iPhone 11 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 10 (iOS 10, Android Oreo, Windows 10,...
  • TreyAnastasio
  • Spotify Star
  • 8731 Views
  • 3 replies
  • 1 likes
  • 8731 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cannot subscribe to Premium Student

I'm currently using a Premium Student 1-month prepaid plan, but I want to subscribe to monthly premium for hassle free auto renewal. But I do not see the option to do so. Plan : StudentFree/Premium : PremiumCountry : India

  • Casual Listener
  • I'm currently using a Premium Student 1-month prepaid plan, but I want to subscribe to monthly premium for hassle free auto renewal. But I do not see the option to do so.   Plan : Student F...
  • Ivan
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Refund

My Question or IssueMy ex has my credit card saved on her account and it was just charged for her subscription. How can I get this removed and the charge reversed?thank you

  • Visitor
  • My Question or Issue My ex has my credit card saved on her  account and it was just charged for her subscription. How can I get this removed and the charge reversed? thank you  
  • Billy-J
  • Spotify Star
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

i cant start trial because of the payment

PlanFreeCountryGeorgiaDeviceHuawei elate, windows 10 pcOperating Systemandroid, windows 10 My Question or Issueso spotify isnt available in my country (georgia) so i had to make account through vpn that was set on united states. i want to start a fre...

  • Casual Listener
  • Plan Free Country Georgia Device Huawei elate, windows 10 pc Operating System android, windows 10   My Question or Issue so spotify isnt available in my country (georgia) so i had to m...
  • Billy-J
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged

PlanPremium/Student CountryGermany Device(iPhone 7 Operating System(iOS 13.6 Hey I upgraded my Spotify Premium To Spotify Premium Student back in August But just Recently saw that I was charged for both Premium and Premium Student since August even t...

  • Visitor
  •   Plan Premium/Student  Country Germany  Device (iPhone 7  Operating System (iOS 13.6   Hey I upgraded my Spotify Premium To Spotify Premium Student back in Augus...
  • Alex
  • Moderator
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution FB ACCOUNT LINKED TO SPOTIFY WAS DISABLED

CountryPhilippinesDevice Operating SystemAndroid Oreo My Question or IssueMy facebook account which I used to register my premium spotify account was permanently disabled by FB community for some reason that I'm not aware of. I can no longer access m...

  • Visitor
  •   Country Philippines Device   Operating System Android Oreo   My Question or Issue My facebook account which I used to register my premium spotify account was permanentl...
  • CarlosE
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account lost....

Hi, I have a premium account for 6 month. Everything is paid...This morning I listened to spotify and everything was OK. This afternoon, it asked me to connect, I used facebook. it told me that no account is linked...Then login directly with login - ...

  • Visitor
  •   Hi,   I have a premium account for 6 month.   Everything is paid... This morning I listened to spotify and everything was OK. This afternoon, it asked me to connect, I used fac...
  • Ver
  • Spotify Legend
  • 383 Views
  • 11 replies
  • 0 likes
  • 383 Views
  • 11 replies
  • 0 likes

Superuser Contribution Payment failed, but nothing wrong with bank account

PlanPremium / Family CountryNetherlandsMy Question or IssueThe Spotify app just mentioned that they were unable to extract the monthly payment for my premium/family account. Of course I visited my Spotify account as fast as possible to check what is ...

  • Casual Listener
  • Plan Premium / Family  Country Netherlands My Question or Issue The Spotify app just mentioned that they were unable to extract the monthly payment for my premium/family account. Of course ...
  • Alex
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Hi

I'm been charged on my account but I have free Spotify can someone help.and how do I get refunded? I have no other accounts either

  • Visitor
  • I'm been charged on my account but I have free Spotify can someone help.and how do I get refunded? I have no other accounts either  
  • Billy-J
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Join Premium Duo Playlist

PremiumUnited States iPhone 11, MacBook Air (13-inch, Early 2014)iOS 11, macOS Big Sur Whenever I go to join the playlist for the duo mix it just says "We’re having technical issues. Please try again later." (Shown below)

  • Casual Listener
  •   Premium United States     iPhone 11, MacBook Air (13-inch, Early 2014) iOS 11, macOS Big Sur   Whenever I go to join the playlist for the duo mix it just says " We’re ha...
  • Jeremy
  • Spotify
  • 1817 Views
  • 5 replies
  • 0 likes
  • 1817 Views
  • 5 replies
  • 0 likes

Extend Subscription After Using Gift Card

Hello, I used gift cards to redeem my subscription so I don't need to pay until April 2021. But I just got an offer from my credit card company that I will get 1 month subscription reimbursed if I make a purchase with its card by February 2021. Howev...

  • Regular
  • Hello,   I used gift cards to redeem my subscription so I don't need to pay until April 2021. But I just got an offer from my credit card company that I will get 1 month subscription reimburse...
  • Billy-J
  • Spotify Star
  • 513 Views
  • 5 replies
  • 0 likes
  • 513 Views
  • 5 replies
  • 0 likes

Duo Mix Won't Generate Playlist

The main account holder authorized duo mix however on my end it only says "technical issues" when I try to join dual mix everything else on the accounts works fine. It just won't make the playlist. Tried on both my laptop and my phone.

  • Visitor
  • The main account holder authorized duo mix however on my end it only says "technical issues" when I try to join dual mix everything else on the accounts works fine. It just won't make the playlist. T...
  • OneByBoo
  • Community Legend
  • 239 Views
  • 1 replies
  • 1 likes
  • 239 Views
  • 1 replies
  • 1 likes

[Mobile][Other] Cant find Premium account

I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the second we’re created in the last year, so Spotify doe...

  • Visitor
  • I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the se...
  • Maxim
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 375 Views
  • 1 replies
  • 0 likes

Premium duo second account issues - help please

I have a Spotify Premiem Duo account, my account works fine but my husbands is having issues. He plays his playlist and it is automatically replaced with an unknown playlist If it plays his playlist it will play only a preview It keeps attempting to ...

  • Visitor
  •   I have a Spotify Premiem Duo account, my account works fine but my husbands is having issues.   He plays his playlist and it is automatically replaced with an unknown playlist ...
  • Billy-J
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

How do I purchase a Spotify gift card for my friend in Canada?

I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still possible to give a Spotify ecards to Canadian resid...

  • Visitor
  • I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still ...
  • Billy-J
  • Spotify Star
  • 8692 Views
  • 3 replies
  • 0 likes
  • canada
    ecard
    Gift Card
    Premium
    Spotify
  • 8692 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't use 3-month trial for auto-renewal plan

I got an email saying: "For a limited time, you can get 3 free months of Premium when you switch to an Individual plan that auto-renews each month." My premium plan expired about a week ago and I've been waiting for some sort of deal before I resub s...

  • Casual Listener
  • I got an email saying: "For a limited time, you can get 3 free months of Premium when you switch to an Individual plan that auto-renews each month."   My premium plan expired about a week ago ...
  • CarlosE
  • Moderator
  • 425 Views
  • 5 replies
  • 0 likes
  • 425 Views
  • 5 replies
  • 0 likes

[Subscription][International] Family Premium Enquiries

Hi Community, I would like to find out the following. I have purchased Family Premium for a year from Country A but soon I need to move to Country B. Will I be able to use what I paid for until the subscription due next year?Will the accounts that re...

  • Casual Listener
  • Hi Community,   I would like to find out the following.   I have purchased Family Premium for a year from Country A but soon I need to move to Country B.   Will I be able to use...
  • JN_
  • Casual Listener
  • 249 Views
  • 4 replies
  • 0 likes
  • 249 Views
  • 4 replies
  • 0 likes

Renovação no plano errado

PlanPremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 10 My Question or IssueMinha assinatura expirou e os dados do cartão estavam desatualizados para renovar a assinatura, alterei os dados e fiz a c...

  • Visitor
  • Plan Premium Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10   My Question or Issue Minha assinatura expirou e os dados do cartão ...
  • Bittencourt
  • Spotify Star
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Something went wrong. Please try again, or go to our support.

Plan Free Country Ukraine Device (iPhone XR, Macbook Air 2020) Operating System (iOS 14.3, MacOS 11.1) My Question or Issue Hello Spotify Support team! I have tried all the steps in the guide, investigated similar issues in the Community, and yet I c...

  • Casual Listener
  • Plan Free Country Ukraine Device (iPhone XR, Macbook Air 2020) Operating System (iOS 14.3, MacOS 11.1)   My Question or Issue Hello Spotify Support team! I have tried a...
  • Jeremy
  • Spotify
  • 745 Views
  • 3 replies
  • 0 likes
  • 745 Views
  • 3 replies
  • 0 likes

Superuser Contribution Refund

I cancelled premium and i want my refund for the payment from earlier today

  • Casual Listener
  • I cancelled premium and i want my refund for the payment from earlier today
  • Alex
  • Moderator
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes