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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128711 Views

69 replies

9 likes

Premium for Family
  • 128711 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

56850 Views

87 replies

4 likes

  • 56850 Views
  • 87 replies
  • 4 likes

I don't have Audiobooks with Premium Individual

Hello, I don't have the option to listen to Audiobooks, the category is just not visible to me, even though I have Premium plan. Does this have something to do with my country being Lithuania, or the fact that I pay monthly not annually? Other thread...

Newbie

Hello, I don't have the option to listen to Audiobooks, the category is just not visible to me, even though I have Premium plan. Does this have something to do with my country being Lithuania, or the...

Maxim

Spotify Star

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Doesn´t let me subscribe to Premium Students after switching countries

PlanPremiumCountryPeruDeviceiPhone 15 ProOperating SystemiOS 17 My Question or IssueHi to anyone that could help me,I am currently trying to subscribe again to premium students from a 3 month trip to the US, it made me switch to a bank that i had ove...

Visitor

Plan Premium Country Peru Device iPhone 15 Pro Operating System iOS 17   My Question or Issue Hi to anyone that could help me, I am currently trying to subscribe again to premium stud...

Billy-J

Spotify Star

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Pagamento de plano errado

Meu cartão venceu e fui colocar o novo cartão porem não percebi que estava no plano errado, paguei o individual e o meu era família. como faço para alterar e pagar a diferença?

Visitor

Meu cartão venceu e fui colocar o novo cartão porem não percebi que estava no plano errado, paguei o individual e o meu era família. como faço para alterar e pagar a diferença?  

Billy-J

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Cannot enter payment details

HiI am trying to upgrade to premium but card fields are greyed out. I have attempted on laptop and mobile phone. Could you please check and assist. Country: Ghana

Visitor

Hi I am trying to upgrade to premium but  card fields are greyed out. I have attempted on laptop and mobile phone. Could you please check and assist.  Country: Ghana

Billy-J

Spotify Star

364 Views

1 replies

1 likes

  • 364 Views
  • 1 replies
  • 1 likes

Why is my Spotify duo $16.04?

Spotify duo is advertised as $14.99 so why am I being charged $16.04?

Visitor

Spotify duo is advertised as $14.99 so why am I being charged $16.04?

Billy-J

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Como cancelar minha assinatura?

Não quero que o spot cobre mais do meu cartão, quero cancelar

Visitor

Não quero que o spot cobre mais do meu cartão, quero cancelar

Bittencourt

Spotify Star

1184 Views

1 replies

0 likes

  • 1184 Views
  • 1 replies
  • 0 likes

Tengo una suscripción que no e realizado

Se me ha descontado una suscripción de spotify que no e realizado

Visitor

Se me ha descontado una suscripción de spotify que no e realizado

Billy-J

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Duo Plan

PlanDuoCountryUKDeviceiPhone 13pro, Samsung GalaxyOperating SystemIOS 10, Android My Question or IssueI recently joined Duo Plan with a member of my household, online it says they are included in my plan but when they log in via their email it logs t...

Visitor

Plan Duo Country UK Device iPhone 13pro, Samsung Galaxy Operating System IOS 10, Android    My Question or Issue I recently joined Duo Plan with a member of my household, online i...

Maxim

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't subscribe on premium podcast

I'm a premium user and I'm trying to subscribe to a paid podcast and I can't. The message that appears is "unable to load, please refresh the page and try again." The link to the podcast is "https://podcasters.spotify.com/pod/show/petra-popovici/subs

Newbie

I'm a premium user and I'm trying to subscribe to a paid podcast and I can't. The message that appears is "unable to load, please refresh the page and try again." The link to the podcast is "https://...

Elena

Moderator

420 Views

3 replies

1 likes

  • 420 Views
  • 3 replies
  • 1 likes

I can't activate the Spotify premium offer from red cable

The page that I'm redirected to is nonexistent, I'm trying to access my offer to Spotify premium from the OnePlus red cable service.

Visitor

The page that I'm redirected to is nonexistent, I'm trying to access my offer to Spotify premium from the OnePlus red cable service.

Maxim

Spotify Star

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Duo plan issue

Hello, I would like to know if it is possible to have a dou plan when you live in the same adresse but the accounts on spotify of the two persons are from dfferents countries (France and Spain). We are not capable to enter my account in the duo plan....

Visitor

Hello,   I would like to know if it is possible to have a dou plan when you live in the same adresse but the accounts on spotify of the two persons are from dfferents countries (France and Spa...

Maxim

Spotify Star

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Why can't I pay annually for my Spotify subscription?

In Kenya, I'm on a family plan and noticed how in other countries you can pay annually for a discount. Why don't we get that option?

Regular

In Kenya, I'm on a family plan and noticed how in other countries you can pay annually for a discount. Why don't we get that option?

Maxim

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Una Duda en Spotify Premium para Estudiantes

Buenas Noches recientemente adquirí una cuenta de Spotify Premium de Estudiantes pero hoy canjé una tarjeta de regalo a esta cuenta, tengo la prueba gratis más los tres meses de la tarjeta de regalo, pero me quiero cambiar a un plan individual pero n...

Newbie

Buenas Noches recientemente adquirí una cuenta de Spotify Premium de Estudiantes pero hoy canjé una tarjeta de regalo a esta cuenta, tengo la prueba gratis más los tres meses de la tarjeta de regalo,...

ribezaz

Spotify Star

615 Views

1 replies

1 likes

  • 615 Views
  • 1 replies
  • 1 likes

How to fix a problem with my individual plan?

So today 20th of April I just repaid my individual premium plan and it said that I will be charged again in 15 days it is supposed to be a month subscription right like 30 days. plus I paid in full too so if anyone from customer service or Spotify co...

Newbie

So today 20th of April I just repaid my individual premium plan and it said that I will be charged again in 15 days it is supposed to be a month subscription right like 30 days. plus I paid in full t...

Billy-J

Spotify Star

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not eligible for premium plan/payment failed issue

PlanPremium IndividualCountryBangladeshDevice(iPhone 12 Pro)Operating System(iOS 17.2.1) My Question or IssueI am trying to update my plan by switching my sim operator. However, upon trying to update my new sim operator as my new payment method, I am...

Newbie

Plan Premium Individual Country Bangladesh Device (iPhone 12 Pro) Operating System (iOS 17.2.1)   My Question or Issue I am trying to update my plan by switching my sim operator. H...

user-removed

Not applicable

833 Views

2 replies

0 likes

  • 833 Views
  • 2 replies
  • 0 likes

3 month trial not working.

My Question or Issue: i tried to get the 3 month free trial wich i recieved a mail for. i payed 1 cent and then it said: 'payment failed'. i tried it again, it took once again 1 cent from my bank and never got my subscription. Any reason to why this ...

Visitor

My Question or Issue: i tried to get the 3 month free trial wich i recieved a mail for. i payed 1 cent and then it said:  'payment failed'. i tried it again, it took once again 1 cent from my ba...

rafaels30

Casual Listener

668 Views

2 replies

0 likes

  • 668 Views
  • 2 replies
  • 0 likes