Charged but I don't have premium

[sk8terboyz]

Plan

Free(the issue)

Country

 USA

Device

Samsung Galaxy S7 and HP Desktop

Operating System

Windows 10

My Question or Issue

 I went through the process of trying to purchase premium in spotify. I initially did it during the sale where you got a certain amount of time free and then you had to pay but it didn't start working. I just thought that it was bugged with the whole trial system and that when it started charging me it would work, but my spotify is still not a premium account and I have been getting charged the $10 each month. Each time I try to re-register for premium it tells me that I already have it when I know I don't. Any help would be greatly appreciated.

[imattolo]

Hey @sk8terboyz, welcome to the Spotify Community!

I'm sorry you're having trouble with your Premium subscription.

May I ask you if you're able to see your active subscription at this page?

[sk8terboyz]

Sadly I am not and it says I am still using a free account but I did just recently get charged again for the $10

[Steaket]

Did this get resolved?

[Dian]

Hey @Steaket,

Thanks for posting in the Community.

Could you check out this page to find if you have more than one account? It may be so that you have a subscription on an unknown account, if you're experiencing unexpected charges.

Let us know how that went,

Cheers!